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administrator - service desk (sd1) Jobs in Riyadh

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application integration analyst Jobs in Riyadh

application integration analyst

desktop support analyst

Wipro

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Desktop Support Analyst
</div></div></div></div><div><div><div><div>City: Riyadh
</div></div></div></div><div><div><div><div>State/Province: Riyadh Province
</div></div></div></div><div><div><div><div>Posting Start Date: 12/15/25
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Job summary:
</b></p><p>We are looking for a dedicated and End User-focused End User support Engineer to join our IT Support team. The End User support Engineer will be responsible for providing first-line support to end users, troubleshooting and resolving technical issues, and ensuring that service requests are handled efficiently and effectively. This role requires a strong technical aptitude, excellent communication skills, and a passion for delivering exceptional service.
</p><p><b>Responsibilities:
</b></p><ul><li>Supports Windows and Apple macOS based Laptop, Desktop and Servers for hardware and software related issues.
</li><li>Diagnose and resolve issues related to desktops, laptops, printers, mobile devices, and applications.
</li><li>Should have experience creating the images and handing over the desktop / laptops to end users with full configurations.
</li><li>Support network connectivity issues (Wi-Fi, VPN, LAN) and basic account administration .
</li><li>Deliver personalized IT support for VIPs, including board members and senior executives.
</li><li>Flexible to be working within multiple teams like Service desk / Remote Support / End User support
</li><li>Monitor and ensure endpoint compliance with corporate security standards.
</li><li>Take part in projects including hardware refresh, OS upgrades of end user devices
</li><li>Perform the preventative maintenance of end user devices to ensure device optimization
</li><li>Support <b>remote work solutions </b>like BMC, Citrix remote desktop, MDM, Secure Hub, VMware Etc. including VPN, VDI
</li>Provide the technical resolution for the issues related to collaboration tools like Teams , Webex Etc.<br>
<li>
</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>Short Description
</b></h2></div><div><p><b>Qualifications:
</b></p><ul><li>Education: Associate&rsquo;s degree in information technology, Computer Science, or related field. Alternatively, relevant certifications (ITIL Foundation) are desirable.
</li><li>Experience: 4-5 years of experience in an as End User support Engineer or service desk role
</li><li>Should have written and oral experience and Arabic &amp; English Language
</li></ul><p><b>Technical Skills:
</b></p><ul><li>Strong knowledge of Windows and macOS operating systems.
</li><li>Familiarity with Microsoft Office 365, Active Directory, and other commonly used software tools.
</li><li>Basic understanding of networking concepts (TCP/IP, VPN, DNS, DHCP).
</li><li>Should have knowledge and understanding about Nexthink Monitoring tool
</li><li>Experience with ticketing systems (e.g., ServiceNow, JIRA, Remedy).
</li><li>Knowledge of remote desktop support tools
</li></ul><p><b>Other Skills:
</b></p><p>Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical users.
</p><p>Problem Solving: Strong troubleshooting and analytical skills, with a methodical approach to diagnosing and resolving issues.
</p><p>Customer Focus: A commitment to delivering excellent customer service with a positive, professional attitude.
</p><p>Time Management: Ability to manage multiple tasks and prioritize issues based on urgency and business impact.
</p><p><b>Working Conditions:
</b></p><p>Work Hours: Should be able to work on rotational shifts including night shifts &amp; weekends.</p></div></div></div></div></div></div></div></div><p></p>

Desktop Support Analyst

Veeam Software

<div>
 Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world&rsquo;s biggest brands. The future of data resilience is here - go fearlessly forward with us.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 The Service Desk Analyst II will supervise (investigate, prioritize, escalate) incoming Service Desk tickets, provide technical support, and resolve issues as they arise. This is an on-site role; the primary workload is handling incoming tickets from remote employees. The ideal candidate will be reliable, able to analyze and address non-standard situations, and able to take ownership of the technical problems they encounter.
 <br/>
 <br/>
 <em>
  This will be an onsite role, based in Riyadh, Saudi Arabia
  <br/>
  <br/>
 </em>
 What You'll Do
 <br/>
 <br/>
 <ul>
  <li>
   Investigate, prioritize, resolve, and escalate incoming Service Desk tickets
  </li>
  <li>
   Monitor Service Level Agreement (SLA) compliance within the team
  </li>
  <li>
   Ensure timely resolution or escalation of technical issue
  </li>
  <li>
   Provide IT support for hardware and software
  </li>
  <li>
   Perform user account administration across multiple systems
  </li>
  <li>
   Collaborate as a member of an international team
  </li>
  <li>
   Review and update the Service Desk knowledge base with accurate processes and procedures
  </li>
  <li>
   Additionally: support light hardware operations in the office (equipment handout/returns, simple inventory updates, basic checks to decide on repair and coordinate service)
   <br/>
   <br/>
  </li>
 </ul>
 What You'll Bring
 <br/>
 <br/>
 <ul>
  <li>
   At least 2 years of experience in an IT Service Desk role, ideally in an enterprise environment
  </li>
  <li>
   Proficiency in English and Arabic, both written and spoken
  </li>
  <li>
   Strong multitasking skills with the ability to handle real-time support issues
  </li>
  <li>
   A proactive approach to delivering high-quality customer service, with the ability to work under pressure and independently
  </li>
  <li>
   Experience with Active Directory, including creating/managing user accounts and distribution lists, and performing password resets and account unlocks
  </li>
  <li>
   Familiarity with using a ticketing system (e.g., ServiceNow or similar) to manage and track workload
  </li>
  <li>
   In-depth knowledge of Microsoft desktop operating systems (especially Windows 10) and macOS
  </li>
  <li>
   Strong expertise in MS Office products
  </li>
  <li>
   Be able to learn a new product or technology via lab time, self-training, and technical support resources
   <br/>
   <br/>
  </li>
 </ul>
 Bonus Skills
 <br/>
 <br/>
 <ul>
  <li>
   Ability to work with users of any level of technical knowledge
  </li>
  <li>
   Knowledge of networking technologies (TCP/IP, DNS, DHCP)
  </li>
  <li>
   ITIL certifications, CompTIA A+, Microsoft Certified Professional (MCP), or similar certifications
  </li>
  <li>
   Experience with incident monitoring and management systems
  </li>
  <li>
   Scripting and automation skills using tools like PowerShell
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Please note:
 </strong>
 If an applicant is permanently located outside of Saudi Arabia, Veeam reserves the right to decline the application for this position.
 <br/>
 <br/>
 <strong>
  Veeam Software is an equal opportunity employer
 </strong>
 and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.
 <br/>
 <br/>
 Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.
 <br/>
 <br/>
 The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.
 <br/>
 <br/>
 By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.
 <br/>
 <br/>
 <strong>
  By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.
  <br/>
  <br/>
  <br/>
  <br/>
 </strong>
</div>


Service Desk Analyst

<div>Job Description<p></p><div><div><ul><li><div><b><br>
</b><br>
</div></li></ul></div></div><div><div><div><div>Job Title: Service Desk Analyst
</div></div></div></div><div><div><div><div>City: Riyadh
</div></div></div></div><div><div><div><div>State/Province: Riyadh Province
</div></div></div></div><div><div><div><div>Posting Start Date: 12/15/25
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader"><b>Job Description
</b></h2></div><div><p><b>Job Summary
</b></p><p>We are looking for a dedicated and End User-focused Service Desk Analyst to join our IT Support team. The Service Desk Analyst will be responsible for providing first-line support to end users, troubleshooting and resolving technical issues, and ensuring that service requests are handled efficiently and effectively. This role requires a strong technical aptitude, excellent communication skills, and a passion for delivering exceptional service.<br>
</p><p></p><p><b>Key Responsibilities
</b></p><ul><li>First-line Technical Support: Provide prompt and courteous assistance to users for a wide range of IT issues, including hardware, software, and network problems.
</li><li>Incident Management: Log, track, and resolve support tickets in a timely manner, ensuring that incidents are escalated to higher-level support teams when necessary.
</li><li>Problem Resolution: Troubleshoot and diagnose issues with end-user devices (e.g., desktops, laptops, printers) and software applications. Resolve or escalate technical issues as appropriate.
</li><li>Service Requests: Handle routine service requests such as password resets, account unlocks, software installations, and permissions changes.
</li><li>Knowledge Base Management: Contribute to the development and maintenance of internal knowledge base articles to empower end users and improve operational efficiency.
</li><li>Customer Service: Provide excellent customer service to users by maintaining professionalism, patience, and clear communication.
</li><li>Documentation: Maintain accurate records of support requests, actions taken, and resolutions. Ensure proper documentation is provided for future reference.
</li><li>Training &amp; Support: Assist with training new employees and provide ongoing education to users about best practices and new technologies.
</li><li>Collaboration: Work closely with other IT teams (e.g., network, infrastructure, and security teams) to resolve complex issues and support ongoing IT initiatives.
</li>IVR call Handling: Should be able to handle the IVR calls and provide on call resolution to end users as FCR<br>
<li>
</li></ul></div></div><p></p><div><div><h2 class="jobSectionHeader"><b>͏
</b></h2></div><div><p><b>Qualifications:
</b></p><ul><li>Education: Associate&rsquo;s degree in information technology, Computer Science, or related field. Alternatively, relevant certifications (ITIL Foundation) are desirable.
</li><li>Experience: 4-5 years of experience in an IT support or service desk role
</li><li>Should have written and oral experience and Arabic &amp; English Language
</li></ul><p><b>Technical Skills:
</b></p><ul><li>Strong knowledge of Windows and macOS operating systems.
</li><li>Familiarity with Microsoft Office 365, Active Directory, and other commonly used software tools.
</li><li>Basic understanding of networking concepts (TCP/IP, VPN, DNS, DHCP).
</li><li>Experience with ticketing systems (e.g., ServiceNow, JIRA, Remedy).
</li><li>Knowledge of remote desktop support tools
</li></ul><p><b>Other Skills:
</b></p><p>Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical users.
</p><p>Problem Solving: Strong troubleshooting and analytical skills, with a methodical approach to diagnosing and resolving issues.
</p><p>Customer Focus: A commitment to delivering excellent customer service with a positive, professional attitude.
</p><p>Time Management: Ability to manage multiple tasks and prioritize issues based on urgency and business impact.
</p><p><b>Working Conditions:
</b></p><p>Work Hours: Should be able to work on rotational shifts including night shifts &amp; weekends.</p></div></div></div></div></div></div></div></div><p></p>

Microland

<div><div><div><div><div><p><b>Job Description</b></p>:</div><div><p><b>
Education Qualification :
</b><br>
Any Graduate (Engineering / Science)<br>
<br>
<b>Skills :</b><br>
Primary -&gt; Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications | 3 - Experienced<br>
Tertiary -&gt; Behavioral | Aptitude | Communication | 2 - Knowledgeable<br>
Tertiary -&gt; Behavioral | Aptitude | Information Processing | 2 - Knowledgeable<br>
<br>
1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift<br>
2. Ability to comprehend end users from international locations over the phone<br>
3. Recording, classifying and prioritizing tickets<br>
4. Providing initial support and troubleshooting based on Knowledge Base articles<br>
5. Contributing to Knowledge Base with new articles<br>
6. Taking a remote of an end users&rsquo; machine if required while troubleshooting<br>
7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support<br>
8. Monitoring the status and documenting the progress towards resolution of all open tickets<br>
9. Keeping affected users informed about the progress.<br>
10. Escalating the process if necessary<br>
11. Resolution confirmation and closure of tickets within the SLA<br>
12. Attend trainings and complete certifications for set competencies<br>
<br>
Technical Skills
<br>
1. Ability to differentiate between different type of IT assets<br>
2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11<br>
3. Understanding of desktop applications and how do they work, installation and uninstallation<br>
4. Ability to support users in business applications based on SOP&rsquo;s<br>
5. Troubleshooting Desktop/Application remotely<br>
6. Ability to carry out Disk management, Disk Encryption, Wireless configuration<br>
7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP<br>
8. Ability to Install and configure email client, troubleshoot connectivity issues<br>
9. Ability to troubleshoot calls for printers and copiers locally and remotely<br>
<br>
Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain &ndash; (For MSP and Enterprise)</p></div></div></div></div><div><div><div><div><p><b>
Location</b></p>:</div><div><p>
Saudi Arabia - Riyadh</p></div></div></div></div><div><div><div><div><p><b>
Created On</b></p>:</div><div><p>
11-Dec-2025</p></div></div></div></div></div><div></div>

Administrator - Service Desk (SD1)

Müller's Solutions

<div>
 As a Citrix Administrator/Consultant at M&uuml;ller's Solutions, you will be responsible for the design, implementation, and management of our Citrix environments. This role requires a deep understanding of Citrix infrastructure and various related technologies to deliver a reliable virtual desktop experience to our users. You will also provide expert guidance and support on all Citrix-related projects and issues, ensuring optimal performance and user satisfaction.
 <br/>
 <br/>
 <strong>
  Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong experience in managing, configuring, and troubleshooting Citrix environments (XenApp/XenDesktop, Citrix Cloud, Citrix Virtual Apps &amp; Desktops)
  </li>
  <li>
   Knowledge of Citrix ADC (NetScaler) and related load-balancing solutions
  </li>
  <li>
   Manage user profiles, applications, and security policies within the Citrix infrastructure
  </li>
  <li>
   Troubleshoot and resolve Citrix-related issues, providing timely support to end-users
  </li>
  <li>
   Monitor performance and usage statistics, optimizing the environment for efficient resource use
  </li>
  <li>
   Implement and maintain security measures, including access controls and encryption protocols
  </li>
  <li>
   Collaborate with IT teams to integrate Citrix solutions with existing infrastructures
  </li>
  <li>
   Document system configurations, processes, and user guides for knowledge sharing
  </li>
  <li>
   Stay current on Citrix technologies and industry trends, providing recommendations for improvements
  </li>
  <li>
   Expertise in Windows Server, Active Directory, and virtualization technologies (VMware/Hyper-V)
  </li>
  <li>
   Knowledge of Citrix ADC (NetScaler) and related load-balancing solutions
  </li>
  <li>
   Experience in managing Citrix licensing, performing health checks, and ensuring compliance
  </li>
  <li>
   Skilled in planning and executing regular upgrades, patches, and environment optimizations
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in Computer Science, Information Technology, or a related field
  </li>
  <li>
   3-5 years of experience in Citrix administration or a related role
  </li>
  <li>
   Strong knowledge of Citrix Virtual Apps and Desktops and Citrix networking products (NetScaler, ADC)
  </li>
  <li>
   Proficient in Windows Server and Active Directory management
  </li>
  <li>
   Experience with virtualization technologies, particularly relevant to virtual desktop infrastructure (VDI)
  </li>
  <li>
   Solid understanding of networking principles and protocols
  </li>
  <li>
   Relevant Citrix certifications (e.g., CCA-V, CCP-V) are highly desirable
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience with PowerShell for automating administrative tasks
  </li>
  <li>
   Knowledge of monitoring tools to ensure performance and availability of Citrix environments
  </li>
  <li>
   Proven ability to work collaboratively in a team environment and communicate effectively with stakeholders
  </li>
  <li>
   Experience in project management and implementation of Citrix solutions in enterprise environments
  </li>
  <li>
   Strong problem-solving skills and attention to detail
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 Why Join Us:
 <br/>
 <br/>
 Opportunity to work with a talented and passionate team.
 <br/>
 <br/>
 Competitive salary and benefits package.
 <br/>
 <br/>
 Exciting projects and innovative work environment.
</div>


Citrix Administrator / Consultant

Talent Blueprint FZ LLC

<div>
 <p>
  <strong>
   Job Title:
  </strong>
  IT Support Technician (Field)
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Jeddah/Riyadh
 </p>
 <p>
  <strong>
   Project Type:
  </strong>
  Large-scale IT rollout and operations support
 </p>
 <p>
  <strong>
   Duration:
  </strong>
  <strong>
   22 December 2025 &ndash; 26 January 2026
  </strong>
 </p>
 <p>
  <strong>
   Work Arrangement:
  </strong>
  Onsite, full-time during rollout and operations
 </p>
 <p>
  <br/>
 </p>
 <p>
  Role Summary
 </p>
 <p>
  The IT Support Technician (Field) will provide hands-on, on-site technical support for end-user IT equipment during rollout and live operational phases. This role is execution-focused and requires strong troubleshooting skills in a fast-paced, venue-based environment.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities
 </p>
 <ul>
  <li>
   Install, configure, and support laptops, desktops, monitors, and peripherals
  </li>
  <li>
   Deploy, configure, and test local and network printers
  </li>
  <li>
   Perform OS setup, user profile configuration, and basic software installations
  </li>
  <li>
   Troubleshoot hardware, software, and connectivity issues on-site
  </li>
  <li>
   Provide first-level user support and on-the-spot technical assistance
  </li>
  <li>
   Replace faulty equipment and coordinate repairs or swaps
  </li>
  <li>
   Maintain service tickets, checklists, and site sign-off documentation
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Required Experience &amp; Technical Skills
 </p>
 <ul>
  <li>
   <strong>
    3+ years
   </strong>
   of experience in IT helpdesk, field support, or desktop support roles
  </li>
  <li>
   Strong working knowledge of
   <strong>
    Windows OS
   </strong>
   and standard office applications
  </li>
  <li>
   Hands-on experience supporting
   <strong>
    printers and peripherals
   </strong>
  </li>
  <li>
   Basic understanding of
   <strong>
    LAN, Wi-Fi, and IP addressing
   </strong>
  </li>
  <li>
   Strong communication skills and a customer-service mindset
  </li>
  <li>
   Must be available
   <strong>
    onsite, full-time
   </strong>
   for the entire project duration
  </li>
 </ul>
 <p>
 </p>
</div>


IT Support Technician

Abunayyan Holding

<div>
 <p>
  🚀 We&rsquo;re Hiring: Performance Assurance Analyst
 </p>
 <p>
  📍 Division: EPCM | Projects
 </p>
 <p>
  We are looking for a detail-oriented and proactive Performance Assurance Analyst to support performance measurement, reporting, and analysis across our project portfolio. This role is key to enabling data-driven decision-making by transforming project data into clear insights for leadership and project teams.
 </p>
 <p>
  <br/>
 </p>
 <p>
  🎯 Role Purpose
 </p>
 <p>
  The Performance Assurance Analyst will collect, analyze, and report project performance data across schedule, cost, quality, and safety metrics. You will support performance assurance reviews, KPI tracking, and continuous improvement initiatives across EPCM projects.
 </p>
 <p>
  <br/>
 </p>
 <p>
  📌 Key Responsibilities
 </p>
 <ul>
  <li>
   Gather, validate, and analyze project performance data (schedule, cost, quality, safety, etc.)
  </li>
  <li>
   Develop and maintain dashboards and performance reports for internal and client use
  </li>
  <li>
   Track KPIs, trends, and anomalies to support continuous improvement
  </li>
  <li>
   Support performance audits and assurance reviews across multiple projects
  </li>
  <li>
   Capture and report lessons learned and performance insights
  </li>
  <li>
   Liaise with project teams to collect inputs and promote best practices
  </li>
  <li>
   Contribute to the development and enhancement of the performance assurance framework
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  🎓 Qualifications &amp; Experience
 </p>
 <ul>
  <li>
   3&ndash;5 years of experience in project controls, quality, or data analytics within EPCM or construction environments
  </li>
  <li>
   Bachelor&rsquo;s degree in Engineering, Business, or a related discipline
  </li>
  <li>
   Strong analytical skills with the ability to interpret complex data sets
  </li>
  <li>
   Proficiency in Excel, Power BI, or similar data visualization tools
  </li>
  <li>
   Familiarity with project management methodologies and tools
  </li>
 </ul>
 <p>
 </p>
</div>


Performance Assurance Analyst

Explore 1648+ Desktop support analyst in Riyadh this December. Find roles across top companies and apply now to boost your career.

1648 desktop support analyst jobs IN Riyadh

Desktop Support Analyst

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Service Desk Analyst

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Citrix Administrator / Consultant

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Performance Assurance Analyst