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billing support engineer Jobs in Kuwait City

billing support engineer

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general support specialist

it specialist

desktop support engineer

Hibrant Ltd

<p>We are seeking a skilled and customer-focused <b>Desktop Support Engineer</b> to join our IT team. In this role, you will be responsible for providing technical assistance and support to end-users for hardware, software, and networking issues. The ideal candidate will have excellent problem-solving skills, strong knowledge of Windows and/or macOS environments, and a passion for delivering exceptional IT support.</p><p><b>Responsibilities</b></p><ul><li>Provide first and second-level support to users for desktop/laptop, printers, mobile devices, and other peripherals</li><li>Install, configure, and troubleshoot hardware and software systems</li><li>Respond to support tickets, phone calls, and emails in a timely and professional manner</li><li>Support end-users with Microsoft Office Suite, Windows OS, and common applications</li><li>Manage and maintain user accounts, permissions, and access rights in Active Directory</li><li>Assist in onboarding and offboarding processes including provisioning and decommissioning of devices</li><li>Collaborate with other IT staff and departments to resolve complex issues</li><li>Maintain IT inventory, documentation, and user guides</li><li>Ensure all systems are compliant with company policies and security standards</li><li>Escalate unresolved issues to higher-level technical support or vendors</li></ul><p><b>Requirements</b></p><ul><li>Proven experience as a Desktop Support Technician, IT Support Engineer, or similar role</li><li>Strong understanding of Windows 10/11, macOS, and Microsoft 365 applications</li><li>Familiarity with Active Directory, DNS, DHCP, and basic networking concepts</li><li>Experience with ticketing systems (e.g., ServiceNow, Jira, or Zendesk)</li><li>Excellent communication and interpersonal skills</li><li>Strong troubleshooting and analytical thinking abilities</li><li>Ability to work independently and manage multiple tasks</li></ul><p>Job Type: Contract<br/>Contract length: 12 months</p><p>Pay: KD40.000 - KD45.000 per day</p>

Desktop Support Engineer

V2X Inc

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 <strong>
  Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.
  <br/>
  <br/>
 </strong>
 Proactively manages the service desk operations and supervises Service Desk Administrator Level I and ADPE Technicians I in the performance of their duties. Responsible for ensuring sufficient staffing across all support lanes, monitoring call performance and incident response metrics, and providing high-level of communication and technical support. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory. Program: OMDAC-SWACA
 <br/>
 <br/>
 <strong>
  This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!
  <br/>
  <br/>
 </strong>
 You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proactively oversees and manages the service desk operations and staff.
  </li>
  <li>
   Ensures that sufficient staffing and skill levels are maintained throughout operational and prime hours in order to meet service level targets by managing shift staffing schedules, allocations and assignments.
  </li>
  <li>
   Act as an escalation point where difficult or controversial calls are received.
  </li>
  <li>
   Produces daily, weekly and monthly service desk performance metrics, statistics and management reports; and provides direct feedback to the staff on report findings.
  </li>
  <li>
   Monitors service desk and incident performance metrics, identifies improvement opportunities, and implements corrective action when needed.
  </li>
  <li>
   Assumes roles and responsibilities of Service Desk Administrators, first-line support via multiple channels (calls, walk-ins, email, self-service), Remedy queue and/or accounts administrator when workloads are high and additional experience is needed, staffing is insufficient or as required by operations.
  </li>
  <li>
   Establishes efficient, working relationships with the Information Management officers (IMOs), customer chain of command, and senior management. Report any issues that could significantly impact services.
  </li>
  <li>
   Represents the service desk at meetings. Arranges staff training and awareness; and performs briefings as needed to the service desk staff on changes or deployments that may affect customer service volumes.
  </li>
  <li>
   Ensures all documented policies, processes, and work-flows are being followed by the service desk staff; and identifies, updates and implements changes to continually improve and streamline processes.
  </li>
  <li>
   Provides senior level technical support to the service desk staff, IMOs and customers; in addition to having the technical ability to accurately determine call routing for Remedy incidents that cannot be immediately resolved at the service desk.
  </li>
  <li>
   Takes overall responsibility for incident and service request handling
  </li>
  <li>
   Performs other duties and assignments as required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Qualifications
  </li>
  <li>
   Security Clearance:
  </li>
  <li>
   Requires an active Secret Clearance
  </li>
  <li>
   Education / Certifications: One year of related experience may be substituted for one year of education if a degree is required.
  </li>
  <ul>
   <li>
    High School diploma or GED required.
   </li>
   <li>
    This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.
   </li>
   <li>
    The authorized certifications for this job title are listed as follows:
   </li>
  </ul>
  <li>
   BASELINE:
  </li>
  <ul>
   <li>
    Cisco: CCNA Security
   </li>
   <li>
    Cisco: CCNP Security
   </li>
   <li>
    CompTIA: A+ ce
   </li>
   <li>
    CompTIA: CASP+ ce: Advanced Security Practitioner
   </li>
   <li>
    CompTIA: CySA+ ce: Cybersecurity Analyst
   </li>
   <li>
    CompTIA: Network+ ce
   </li>
   <li>
    CompTIA: Security+ ce
   </li>
   <li>
    CompTIA: SecurityX ce
   </li>
   <li>
    GIAC: GCED: Certified Enterprise Defender
   </li>
   <li>
    GIAC: GCIH: Certified Incident Handler: Certified Incident Handler
   </li>
   <li>
    GIAC: GICSP: Industrial Cyber Security Professional
   </li>
   <li>
    GIAC: GSEC: Security Essentials
   </li>
   <li>
    ISACA: CISA: Certified Information Systems Auditor
   </li>
   <li>
    ISC2: CISSP (or Associate): Certified Information Systems Security Professional
   </li>
  </ul>
  <li>
   COMPUTING ENVIRONMENT (CE):
  </li>
  <ul>
   <li>
    CompTIA: Server+
   </li>
   <li>
    Microsoft: 365 Certified: Endpoint Administrator Associate
   </li>
   <li>
    Microsoft: 365 Certified: Enterprise Administrator Expert
   </li>
   <li>
    Microsoft: 365 Certified: Messaging Administrator Associate
   </li>
   <li>
    Microsoft: 365 Certified: Modern Desktop Administrator Associate
   </li>
   <li>
    Microsoft: 365 Certified: Modern Desktop Administrator Associate
   </li>
   <li>
    Microsoft: 365 Certified: Security Administrator Associate
   </li>
   <li>
    Microsoft: Certified: Azure Administrator Associate
   </li>
   <li>
    Microsoft: Certified: Azure Database Administrator Associate
   </li>
   <li>
    Microsoft: Certified: Azure Security Engineer Associate
   </li>
   <li>
    Microsoft: Certified: Azure Solutions Architect Expert
   </li>
   <li>
    Microsoft: Certified: Identity and Access Administrator Associate
   </li>
   <li>
    Microsoft: Certified: Information Protection Administrator Associate
   </li>
   <li>
    Microsoft: Certified: Security Operations Analyst Associate
   </li>
   <li>
    Microsoft: MCSA: SQL 2016 Database Admin
   </li>
   <li>
    Microsoft: MCSA: SQL 2016 Database BI Development
   </li>
   <li>
    Microsoft: MCSA: SQL 2016 Database Dev
   </li>
   <li>
    Microsoft: MCSA: Windows 10
   </li>
   <li>
    Microsoft: MCSA: Windows Server 2012
   </li>
   <li>
    Microsoft: MCSA: Windows Server 2016
   </li>
   <li>
    Microsoft: MCSE: Cloud Platform and Infrastructure
   </li>
   <li>
    Microsoft: MCSE: Core Infrastructure
   </li>
   <li>
    Microsoft: MCSE: Database Management and Analytics
   </li>
   <li>
    Microsoft: MCSE: Enterprise Devices and Apps
   </li>
   <li>
    Microsoft: MCSE: Private Cloud 2012
   </li>
   <li>
    Microsoft: MCSE: Productivity Solutions Expert
   </li>
   <li>
    Microsoft: MCSE: Server Infrastructure 2012
   </li>
   <li>
    Microsoft: MCT: Certified IT Professional
   </li>
   <li>
    Microsoft: MCT: Certified Systems Administrator
   </li>
  </ul>
  <li>
   Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience.
  </li>
  <ul>
   <li>
    Should have a minimum of four years of experience in a Customer Service environment and one to two years in a service desk environment.
   </li>
   <li>
    Proven experience with leading a workforce in a high-tempo environment.
   </li>
   <li>
    Excellent customer service skills are mandatory.
   </li>
   <li>
    Experience with a customer service-oriented company.
   </li>
  </ul>
 </ul>
 <strong>
  At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.
 </strong>
</div>


Service Desk Administrator II

Akima

<div>Company Overview:
<div></div><div><b>
Work Where it Matters</b></div><div></div><div><br>
Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.</div><div></div><div><br>
At FRS, the work you do every day makes a difference in the lives of our 15,000 I&ntilde;upiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.</div><div></div><div><b><br>
For our shareholders</b>, FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.</div><div></div><div><b><br>
For our government customers</b>, FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.</div><div></div><div><b><br>
As an FRS employee</b>, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.</div>
Description:
<p>
Five Rivers Services is looking for a Service Desk Administrator located at Camp Arifjan, Kuwait. To join our team of outstanding professionals, apply today!</p><p></p><p><br>
Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using Remedy and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.</p>
Responsibilities:
<ul><li>Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner.</li><li>
Assists the IMO with daily functions of computer, network and software management for the site and all users.</li><li><p>
Provides immediate response to all customers who come to the Service Desk Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues.</p></li><li><p>
Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.</p></li><li><p>
May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets.</p></li><li><p>
Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.</p></li><li><p>
Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007.</p></li><li><p>
Troubleshoots all other site authorized software with IMOs and users.</p></li><li><p>
Creates logon and email accounts using Microsoft Exchange Server and User Manager.</p></li><li><p>
Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.</p></li><li><p>
Works within a small continuous improvement focused team.</p></li><li><p>
Tracks and documents work performed to allow accurate reporting of all Service Desk activities.</p></li><li><p>
Completes all tasks and assignments as requested by Supervisors and Management.</p></li><li><p>
Performs other duties and assignments as required.</p></li></ul>
Qualifications:
<ul><li>Must be a US citizen with an active Secret clearance, or higher level, security clearance</li><li><p>
High school diploma or GED with at least one (1) year experience in a service desk/help desk environment.</p></li><li><p>
Prerequisite requirements for State-side applicants: valid U.S. passport, must be able to obtain and maintain an International Driver&rsquo;s Permit (IDP), valid U.S. driver&rsquo;s license, and the ability to successfully pass a police clearance check and medical qualifications.</p></li><li><p>
Prerequisites for in-country applicants: valid U.S. passport, valid International Driver&rsquo;s Permit (IDP) or Kuwait-issued driver's license, valid U.S. driver&rsquo;s license, medical qualifications, self-identify current visa sponsor &amp; employer, and a copy of your Civil ID and/or work visa.</p></li><li><p>
You must be able to meet all health requirements.</p></li><li><p>
Must be able to pass a detailed medical and dental exam.</p></li><li><p>
Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas</p></li><li><p>
Must have a working knowledge of Microsoft Office software.</p></li><li><p>
Demonstrated strong customer service skills are mandatory.</p></li><li>
Excellent interpersonal skills are required.</li><li><p>
Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:</p><ul><li>
IAT Level I Baseline:</li><li>
Cisco: CCNA: Certified Network Associate - Security</li><li>
Cisco: CCNP: Certified Network Professional - Security</li><li>
CompTIA: A+ ce</li><li>
CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024)</li><li>
CompTIA: CySA+ ce: Cybersecurity Analyst</li><li>
CompTIA: Network+ ce</li><li>
CompTIA: Security+ ce</li><li>
CompTIA: SecurityX ce</li><li>
GIAC: GCED: Certified Enterprise Defender</li><li>
GIAC: GCIH: Certified Incident Handler: Certified Incident Handler</li><li>
GIAC: GICSP: Industrial Cyber Security Professional</li><li>
GIAC: GSEC: Security Essentials</li><li>
ISACA: CISA: Certified Information Systems Auditor</li><li>
ISC2: CISSP (or Associate): Certified Information Systems Security Professional</li><li>
ISC2: SSCP: Systems Security Certified Practitioner</li><li>
Computing Environment Certificates</li><li>
CompTIA: Server+</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: MCSA: Windows 10</li><li>
Microsoft: MCSA: Windows Server 2012</li><li>
Microsoft: MCSA: Windows Server 2016</li><li>
Microsoft: MCSE: Cloud Platform and Infrastructure</li><li>
Microsoft: MCSE: Enterprise Devices and Apps</li><li>
Microsoft: MCSE: Private Cloud 2012</li><li>
Microsoft: MCSE: Server Infrastructure 2012</li><li>
Microsoft: MCT: Certified IT Professional</li><li>
Microsoft: MCT: Certified Systems Administrator</li><li>
Microsoft: 365 Certified: Endpoint Administrator Associate</li><li>
Microsoft: 365 Certified: Enterprise Administrator Expert</li><li>
Microsoft: 365 Certified: Messaging Administrator Associate</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: 365 Certified: Security Administrator Associate</li><li>
Microsoft: Certified: Azure Administrator Associate</li><li>
Microsoft: Certified: Azure Database Administrator Associate</li><li>
Microsoft: Certified: Azure Security Engineer Associate</li><li>
Microsoft: Certified: Azure Solutions Architect Expert</li><li>
Microsoft: Certified: Identity and Access Administrator Associate</li><li>
Microsoft: Certified: Information Protection Administrator Associate</li><li>
Microsoft: Certified: Security Operations Analyst Associate</li><li>
Microsoft: MCSA: SQL 2016 Database Admin</li><li>
Microsoft: MCSA: SQL 2016 Database BI Development</li><li>
Microsoft: MCSA: SQL 2016 Database Dev</li><li>
Microsoft: MCSE: Core Infrastructure</li><li>
Microsoft: MCSE: Database Management and Analytics</li><li>
Microsoft: MCSE: Productivity Solutions Expert</li><li>
Microsoft: MD-100: Windows Client</li><li>
Microsoft: MTA: Microsoft Technology Associate</li><li>
Microsoft: MTA: Windows Server Administration Fundamentals</li></ul></li></ul>
Job ID: 2025-19602 Work Type: On-Site</div>

Service Desk Administrator (IT Help Desk) - Camp Arifjan (Active Secret Clearance Required)

<div>Overview:
<div><b>
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.</b></div><div><br>
</div><div>The Active Directory ESM Systems Engineer III provides engineering and management support for all Enterprise systems. ESMs support Enterprise-class infrastructure in the RCC-SWA by providing optimization, administration, and technical documentation of all Enterprise infrastructure systems. Resolves and appropriately completes assigned cases and change requests and acts as an escalation of support issues. The core infrastructure technology duties include Enterprise Microsoft Active Directory, SCCM, WSUS, SQL, ADFS, MIM/FIM, DNS, OCSP, and PKI system security and policy configuration, PowerShell scripting, and top-level support for enterprise-wide initiatives in a virtualized environment. The position will mentor Systems Engineers and Administrators and serve as the primary support entity for problem escalation, reporting directly to the section team lead. Broad knowledge and hands-on experience in a large Enterprise are essential for success in this role. Program: OMDAC-SWACA</div><div></div><div><b><br>
This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!</b></div><div></div><div><br>
You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.</div>
Responsibilities:
<ul><li>Produce Enterprise-level support for Active Directory and Windows File Services for global initiatives following those through to implementation via collaboration with project and support teams. Own Root Cause Analysis and Problem Management for corporate Identity Management environment. Serves as escalation point for application support and troubleshooting, provides guidance and direction in the resolution of escalated issues and complex production, application or system problems.</li><li>
Install, configure, and maintain Microsoft Active Directory, Microsoft Enterprise tools, and third-party software utilities for hardware systems within operational guidelines.</li><li>
Coordinate and implement patch management, monthly Windows update deployments process to Servers and Workstations, Analyze SCCM log files, application packaging, and distribution, operating system deployment (OSD), custom reporting using SQL and creating WQL queries. Create desktop and server images utilizing technologies such as MDT.</li><li>
Create and maintain system documentation for domain technologies, including installation, configuration, and appropriate troubleshooting steps.</li><li>
Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.</li><li>
Ability to troubleshoot servers and infrastructure equipment, assess networking requirements and provide solutions, and make accurate and independent decisions under pressure.</li><li>
Experience with a customer service oriented company.</li><li>
Excellent organizational, interpersonal, written, and verbal communication skills.</li><li>
Ability to perform comfortably in a fast-paced, deadline-oriented work environment and to successfully execute many complex tasks simultaneously.</li><li>
The work environment will be 95% indoor and 5% outdoor.</li><li>
Perform additional duties as assigned.</li></ul>
Qualifications:
<ul><li><div><ul><li><b>Qualifications:</b></li><li><b>
Education / Certifications: </b><i>One-year related experience can be substituted for one year of education if the degree is required.
</i><ul><li>Bachelor&rsquo;s Degree or equivalent experience preferably in Computer Science or MIS, IS, Engineering or related field.</li><li>
This position requires candidates to adhere to DoD 8570.01. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification. The authorized certifications for this job title are listed as follows:</li></ul></li><li><b>
IAT Level: </b>IAT III</li><li><b>
BASELINE:</b><ul><li>
Cisco: CCNP Security</li><li>
CompTIA: CASP+ ce: Advanced Security Practitioner</li><li>
GIAC: GCED: Certified Enterprise Defender</li><li>
GIAC: GCIH: Certified Incident Handler</li><li>
ISACA: CISA: Certified Information Systems Auditor</li><li>
ISC2: CISSP (<b>or Associate</b>): Certified Information Systems Security Professional</li></ul></li><li><b>
COMPUTING ENVIRONMENT (CE):</b><ul><li>
Microsoft: 365 Certified: Enterprise Administrator Expert</li><li>
Microsoft: Certified: Azure Database Administrator Associate</li><li>
Microsoft: Certified: Azure Security Engineer Associate</li><li>
Microsoft: Certified: Azure Solutions Architect Expert</li><li>
Microsoft: MCSA: Cloud Platform</li><li>
Microsoft: MCSA: Windows Server 2012</li><li>
Microsoft: MCSA: Windows Server 2016</li><li>
Microsoft: MCSE: Cloud Platform and Infrastructure</li><li>
Microsoft: MCSE: Core Infrastructure</li><li>
Microsoft: MCSE: Data Management and Analytics</li><li>
Microsoft: MCSE: Productivity Solutions Expert</li><li>
Microsoft: MCSE: Server Infrastructure 2012</li></ul></li><li><b>
Experience:</b> <i>One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree in a Software Engineering or Business Information Systems discipline for three years general experience.</i><ul><li>
Minimum of 10 years of experience in demonstrating the ability and aptitudes, required to perform technical, managerial, or analytical work and coordination involving management of Enterprise level information systems.</li><li>
Platforms including a combination of the following: Microsoft Active Directory, MECM (SCCM), WSUS, SQL, MIM/FIM, ADFS, DNS, &amp; PKI in a Wide Area Network.</li><li>
</li></ul></li></ul></div></li><li><div><b>
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</b></div></li></ul></div>

ESM Systems Engineer III - Secret Clearance

<div>
 <p>
  <strong>
   Role Objective
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Conduct user research to discover insights, define user personas, and map user journeys.
  </li>
  <li>
   Create design/interaction guidelines and libraries that can be applied across iOS, Android and web solutions.
  </li>
  <li>
   Produce design documentation and create expected deliverables: visual guides and style, visual design concepts, wireframes, visual mock-ups, clickable prototypes, interface guidelines.
  </li>
  <li>
   Conduct concept and usability testing to iteratively validate and improve design solutions.
  </li>
  <li>
   Create distinctive, branded digital experiences that are desirable and consistent across multiple platforms, devices and channels and align to company and product brand standards.
  </li>
  <li>
   Constantly monitor top design trends and user-interface best practices to enrich the user interface of a product or a solution.
  </li>
  <li>
   Actively collaborates as part of an agile team to ensure designs are feasible and implemented accurately and ensure a level of design consistency and coherence across the digital channel.
  </li>
  <li>
   Track user experience metrics and reports on the success of UX improvements, including analytics.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Detailed Duties and Responsibilities (Strategic and Operational)
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Produce design documentation and create expected deliverables: visual guides and style, visual design concepts, wireframes, visual mock-ups, clickable prototypes, interface guidelines.
  </li>
  <li>
   Conduct concept and usability testing to iteratively validate and improve design solutions.
  </li>
  <li>
   Actively collaborates as part of an agile team to ensure designs are feasible and implemented accurately and ensure a level of design consistency and coherence across the digital channel.
  </li>
  <li>
   Track user experience metrics and reports on the success of UX improvements, including analytics.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Educational Qualifications
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Bachelor&rsquo;s Degree in Computer Engineering or in Computer Science or Graphics Designing
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Experience
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   2-3 years of UI/UX experience in Digital Environment (E-commerce, Web apps, Mobile Apps).
  </li>
  <li>
   Experience using Figma as a prototype and design tool, as well as research tools (Lookback).
  </li>
  <li>
   Ability to create and build up a consistent and coherent design team.
  </li>
  <li>
   Good understanding of IOS and Android design system and experience with different platform supports: Web (Desktop + Mobile) and Native (Mobile + Tablet).
  </li>
  <li>
   Advanced level of UI to create visual interface, visual design language.
  </li>
  <li>
   Able to plan, conduct, and synthesize user research and usability testing with strong visual design skills.
  </li>
  <li>
   Hands-on experience designing consumer applications for desktop, web, and mobile.
  </li>
  <li>
   Proven experience working in design teams in an Agile product development setting.
  </li>
  <li>
   Ability to lead design in their own agile team.
  </li>
 </ul>
 <p>
 </p>
</div>


UI/UX Designer

<div>Overview:
<div><b>
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.</b></div><div><br>
</div><div>Conducts VTC conferences, operates VTC equipment such as VTC conferencing equipment, consoles, Digital Video Recorders (DVD), cameras, microphones, desktop and laptop computers supporting VTC events. Reports to the Site Manager as required. Program: OMDAC-SWACA</div><div></div><div><b><br>
This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!</b></div><div></div><div><br>
You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.</div>
Responsibilities:
<ul><li>Coordinates with customer to endure equipment is operational.</li><li>
Sets-up and operates VTC equipment.</li><li>
Establishes end to end secure and non-secure connectivity to support conferences.</li><li>
Establishes proper cable connection and routing to various Audio/Video and communication links.</li><li>
Adjusts sound and light levels for optimum performance of equipment and comfort of customers.</li><li>
Troubleshoots VTC and connectivity problems with local and distant end technical control facilities and help-desks to restore communication and resolve poor reception/transmission issues.</li><li>
Troubleshoots equipment; configures modems and data timing and transfer rates.</li><li>
Resolves connectivity problems with technical personnel.</li><li>
Performs weekly maintenance on all associated VTC equipment.</li><li>
Operates, administers, and maintains the VTC Bridge. Required to manipulate the bridge to provide technical support for all VTC circuits attached.</li><li>
Performs other duties and assignments as required.</li></ul>
Qualifications:
<ul><li><b>Qualifications</b></li><li><b>
Security Clearance:</b><b>
</b><ul><li>Requires an active Secret Clearance</li></ul></li><li><b>
Education/Certifications:</b> <i>One year related experience may be substituted for one year of education, if degree is required.
</i><ul><li>High School diploma or GED required.</li></ul></li><li><b>
Experience: One year of related academic study above the high school level may be substituted for one year of experience up to a maximum of a 4-year bachelor's degree for three years general experience.</b><ul><li>
Requires a minimum of 5 years experience in Video Teleconferencing or Audio Video Productions.</li><li>
Must be able to work rotating shift schedules which provide 24 hour day/7 day week coverage.</li><li>
Experience with a customer service-oriented company.</li></ul></li></ul><h4 class="jobSectionHeader"><b>
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</b></h4></div>

VTC Technician I

<div>Overview:
<div><b>
Working across the globe, V2X builds smart solutions designed to integrate physical and digital infrastructure from base to battlefield. We bring 120 years of successful mission support to improve security, streamline logistics, and enhance readiness. Aligned around a shared purpose, our $3.9B company and 16,000 people work alongside our clients, here and abroad, to tackle their most complex challenges with integrity, respect, responsibility, and professionalism.</b></div><div><br>
</div><div>The Systems Administrator I monitors the Tier 1 and/or 2 server operations/performance using appropriate software applications and tools. The Administrators shall be the Helpdesk POC for all theater NIPR and SIPR enterprise systems issues, create and/or manage trouble tickets, and monitor status and report outages to NOC Operations. Program: OMDAC-SWACA</div><div></div><div><br>
You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.</div><div></div><div><b><br>
This position offers company-paid housing and transportation, a completion bonus and tuition reimbursement program!</b></div><div></div><div><br>
You must satisfy all host country requirements to legally work in the host country in order to be qualified for this position.</div>
Responsibilities:
<ul><li>Operates and maintains all aspects of server administration to include, but is not limited to, Active Directory Organization Units (OU), objects (Users, Computers, MAB), security groups, Windows File Server, Network Policy Server (NPS), Domain Host Configuration Protocol (DHCP), Print Server, Internet Information Services (IIS), Application Servers such as GemOne.</li><li>
Create, modify, and deactivate user accounts as necessary.</li><li>
Knowledge of configuring and troubleshooting Microsoft servers on NIPR, SIPR, and SIPR-REL.</li><li>
Management of Microsoft System Center Operations Manager (SCOM), Microsoft System Center Configuration Manager (SCCM).</li><li>
Utilize vSphere clients to conduct snapshots and monitor system availability.</li><li>
Perform regular maintenance, installing IAVA approved patches to enforce server security and maintain system availability.</li><li>
Maintains system hardening by following DISA Security Technical Implementation Guides (STIGs).</li><li>
Utilize AESMP ticketing system to document troubleshooting steps prior to completing and or escalating to the next level of support.</li><li>
Performs other duties and assignments as required</li></ul>
Qualifications:
<ul><li><b>Qualifications</b></li><li><b>
Security Clearance:</b><ul><li>
Requires an active Secret Clearance</li></ul></li><li><b>
Education / Certifications: </b><i>One-year related experience may be substituted for one year of education, if degree is required.</i><ul><li>
Associates Degree in Information Technology (IT) or a related field.</li><li>
This position requires candidates to adhere to DoD 8570.01M. All candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. Baseline certifications cannot also be used as a Computing Environment (CE) certification.</li><li>
The authorized certifications for this job title are listed as follows:</li></ul></li><li><b>
BASELINE:</b><b>
</b><ul><li>Cisco: CCNA: Certified Network Associate - Security</li><li>
Cisco: CCNP: Certified Network Professional - Security</li><li>
CompTIA: CASP+ ce: Advanced Security Practitioner</li><li>
CompTIA: CySA+ ce: Cybersecurity Analyst (<b>Cannot be used as a dual qualifier</b>)</li><li>
CompTIA: Security+ ce</li><li>
GIAC: GCED: Certified Enterprise Defender</li><li>
GIAC: GCIH: Certified Incident Handler: Certified Incident Handler</li><li>
GIAC: GICSP: Industrial Cyber Security Professional</li><li>
GIAC: GSEC: Security Essentials</li><li>
ISACA: CISA: Certified Information Systems Auditor</li><li>
ISC2: CISSP (<b>or Associate</b>): Certified Information Systems Security Professional</li><li>
ISC2: SSCP: Systems Security Certified Practitioner</li></ul></li><li><b>
COMPUTING ENVIRONMENT (CE):</b><ul><li>
CompTIA: CySA+ ce: Cybersecurity Analyst (Cannot be used as a dual qualifier)</li><li>
CompTIA: Server+</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: MCSA: Windows 10</li><li>
Microsoft: MCSA: Windows Server 2012</li><li>
Microsoft: MCSA: Windows Server 2016</li><li>
Microsoft: MCSE: Cloud Platform and Infrastructure</li><li>
Microsoft: MCSE: Enterprise Devices and Apps</li><li>
Microsoft: MCSE: Private Cloud 2012</li><li>
Microsoft: MCSE: Server Infrastructure 2012</li><li>
Microsoft: MCT: Certified IT Professional</li><li>
Microsoft: MCT: Certified Systems Administrator</li><li>
Microsoft: 365 Certified: Endpoint Administrator Associate</li><li>
Microsoft: 365 Certified: Enterprise Administrator Expert</li><li>
Microsoft: 365 Certified: Messaging Administrator Associate</li><li>
Microsoft: 365 Certified: Security Administrator Associate</li><li>
Microsoft: Certified: Azure Administrator Associate</li><li>
Microsoft: Certified: Azure Database Administrator Associate</li><li>
Microsoft: Certified: Azure Security Engineer Associate</li><li>
Microsoft: Certified: Azure Solutions Architect Expert</li><li>
Microsoft: Certified: Identity and Access Administrator Associate</li><li>
Microsoft: Certified: Information Protection Administrator Associate</li><li>
Microsoft: Certified: Security Operations Analyst Associate</li><li>
Microsoft: MCSA: SQL 2016 Database Admin</li><li>
Microsoft: MCSA: SQL 2016 Database BI Development</li><li>
Microsoft: MCSA: SQL 2016 Database Dev</li><li>
Microsoft: MCSE: Core Infrastructure</li><li>
Microsoft: MCSE: Database Management and Analytics</li><li>
Microsoft: MCSE: Productivity Solutions Expert</li></ul></li><li><b>
Experience:</b><ul><li>
The Systems Administrator I is required to be an expert in all functions of both IAT Level I and IAT Level II positions relating to a Windows Server operating system environment.</li><li>
The Systems Administrator I must be able to apply extensive knowledge of a variety of the IA field&rsquo;s concepts, practices, and procedures to ensure the secure integration and operation of all enclaves (NIPR, SIPR, etc.) systems.</li><li>
Must be able to rely on extensive experience and judgment to plan and accomplish goals for the enclave environment.</li><li>
Must have at least five (5) years of practical experience working with Windows Server 2012 or higher operating systems (OS) and Active Directory tools.</li><li>
Candidate must possess a basic understanding of security principles and their application to an enterprise AD environment.</li><li>
Experience with a customer service-oriented company.</li></ul></li></ul><h4 class="jobSectionHeader"><b>
At V2X, we are deeply committed to both equal employment opportunity, including protection for Veterans and individuals with disabilities, and fostering an inclusive and diverse workplace. We ensure all individuals are treated with fairness, respect, and dignity, recognizing the strength that comes from a workforce rich in diverse experiences, perspectives, and skills. This commitment, aligned with our core Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation, and expand our success in the global marketplace, ultimately enabling us to best serve our clients.</b></h4></div>

Systems Administrator I

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