it support engineer

field service engineer

it administrator

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technical support engineer Jobs in Riyadh

technical support engineer

desktop support technician

Axiom Technologies

<div>Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization&rsquo;s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
<h2 class="jobSectionHeader">Key Responsibilities:</h2>
<ul><li>Provide first- and second-level support for desktops, laptops, printers, and mobile devices.</li>
<li>Respond to service requests and incidents via ticketing system, phone, or in-person.</li>
<li>Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.</li>
<li>Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).</li>
<li>Set up and configure new employee workstations, including user accounts and permissions.</li>
<li>Maintain asset inventory and ensure accurate documentation of IT equipment.</li>
<li>Assist with onboarding/offboarding of employees from a technical perspective.</li>
<li>Support remote users with VPN, remote desktop, and connectivity issues.</li>
<li>Collaborate with other IT teams on escalated issues or project-related tasks.</li>
<li>Follow security protocols and assist with antivirus, patching, and data protection policies.</li>
</ul><h2 class="jobSectionHeader">Qualifications Required:</h2>
Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience). 
1+ year of experience in a desktop support, helpdesk, or IT technician role. 
Strong knowledge of Windows OS, Office 365, and basic networking concepts. 
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA. 
Excellent communication and interpersonal skills. 
Strong troubleshooting and problem-solving abilities.
<h2 class="jobSectionHeader">Preferred:</h2>
Experience with macOS or Linux environments. 
IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator. 
Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF). 
<h2 class="jobSectionHeader"> 
Working Conditions:</h2>
On-site support may be required. 
Occasional lifting of equipment (up to 25 lbs). 
Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.eu@axiomtechnologies.com</div>

IT Desktop Support

EIL Global

Overview We are looking for an experienced IT Field Service Technician to provide end-user support across Windows and macOS environments. The role involves troubleshooting hardware/software issues, managing IT assets, and delivering excellent on-site and remote support.Key Responsibilities<ul><li>Provide technical support for desktops, laptops, printers, and peripherals.</li><li>Troubleshoot and resolve OS/application issues (Windows &amp; macOS).</li><li>Handle escalated issues from Level 1 support.</li><li>Install, configure, and maintain end-user equipment/software.</li><li>Manage IT assets, inventory, and equipment disposal.</li><li>Log and track tickets, prepare service reports, and analyze performance data.</li></ul>Requirements<ul><li>3+ years in IT support/field service.</li><li>Strong knowledge of Windows &amp; macOS troubleshooting.</li><li>Proficiency in Microsoft Office (Excel for reports/analysis).</li><li>Experience with Active Directory, DNS, DHCP (preferred).</li><li>Excellent communication and problem-solving skills.</li><li>Familiarity with ticketing/ITSM tools (e.g., ServiceNow).</li></ul>Nice to Have<ul><li>Certifications: CompTIA A+, Network+, ITIL.</li><li>Ability to lift/move equipment (up to 50 lbs).</li><li>Flexible to work extended or on-call hours.</li></ul>Job Type: Contract Contract length: 12 monthsPay: &#65020;5,000.00 - &#65020;6,000.00 per monthApplication Question(s):<ul><li>Please mention your current residential status and visa duration if applicable. </li></ul>Experience:<ul><li>Desktop/IT Support both Windows and Mac: 3 years (Required)</li></ul>Location:<ul><li>Riyadh (Required)</li></ul>

Field Service Engineer

Tasheel Law Firm

The IT Administrator, shall be responsible for the following core functions:A. Computer Networks &ndash; Installing, configuring, and maintaining computer systems within the organization.B. Desktop Support &ndash; Providing direct technical support and user assistance.C. Software Applications &ndash; Supporting software applications used within the business sector, including ERP systems and other relevant tools.ResponsibilitiesThe Employee shall undertake the following responsibilities during the course of employment:Ensure that computer systems run smoothly and that users receive maximum benefit from their use.Install and configure computer hardware, operating systems, and applications.Monitor and maintain computer systems and networks.Assist staff or clients, either in person or remotely, by guiding them through a series of actions to set up systems or resolve technical issues.Troubleshoot system and network problems, diagnosing and resolving hardware or software faults.Support the rollout and implementation of new applications.Set up new user accounts, profiles, and manage password-related issues.Work continuously on assigned tasks until completion (or referral to third parties, if appropriate).Test, evaluate, and recommend new technology solutions where applicable.Job Type: Full-time

IT Administrator

EVA Pharma

<div>Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we are committed to fostering a supportive and innovative environment for our team members. 
Job Summary 
We are seeking a passionate and talented IT Support Engineer to join our dynamic team.
The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul>
<li>Serve as the first point of contact for technical support (phone, email, ticketing system).</li>
<li>Diagnose, troubleshoot, and resolve hardware, software, and network issues.</li>
<li>Provide remote and on-site support for desktops, laptops, printers, and mobile devices.</li>
<li>Install, configure, and maintain operating systems, applications, and IT equipment.</li>
<li>Escalate unresolved cases, document issues/resolutions, and support onboarding/offboarding.</li>
<li>Contribute to IT projects, ensure compliance, and follow up to confirm resolution.</li>
</ul>Requirements<ul><li>
Proven IT support experience with Windows/macOS, networking (TCP/IP, DNS, DHCP), Active Directory, Office 365, and remote tools.</li></ul><ul>
<li>Strong problem-solving, communication, and customer service skills; teamwork ability.</li>
<li>Experience with ITSM tools (e.g., ServiceNow, Jira Service Desk).</li>
<li>Preferred certifications: CompTIA A+, Microsoft Certified: Modern Desktop Administrator, ITIL Foundation.</li>
<li>Added value: knowledge of scripting/automation tools (e.g., PowerShell).</li></ul></div>

IT Support Engineer

Visa

<div>Company Description 
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. 
Job Description 
Visa Corporate IT (CIT) group has embarked on a major transformation journey. We are transforming ourselves into a true engineering organization where we put customer experience and end user support first. As part of this strategy, we are consolidating several of our Operational functions into a single area focused on providing world class operational support to our end users. 
 
This change is geared towards rethinking how we provide Operational support for the services we are responsible for. As a member or the End User Systems Support team, the Workstation Technical Support Analyst will be responsible for providing support for the systems, services and tools utilized by Visa Inc&rsquo;s staff. The successful candidate will be a technically versed resource with excellent customer service skills.
The Technical Support Analyst provides hardware and software support to our workstations (both physical and virtual), mobile wireless devices, voice &amp; video equipment, end user solutions like Office 365, and Endpoint security tools. The Global team is dynamic and evolving charged with continuously improving the efficiency and effectiveness of support for our end user environment.<ul><li>
Consistently provide an exceptional, pleasant and courteous service to all End Users</li><li>
Provide 2nd level support for escalated workstation and mobile related issues and requests</li><li>
Provide the day-to-day operational support for incidents, adds/moves/change for voice and video conferencing, and AV equipment and escalating to next level group when appropriate.</li><li>
Perform daily sweeps following defined procedures to ensure all conferencing equipment is functioning properly</li><li>
Effectively question end users to collect information and understand the issues they are experiencing, and perform diagnostic procedures to isolate and resolve the issues</li><li>
Interact with end users in person, via telephone, e-mail, IM/chat, and social tools, to provide technical support</li><li>
Prioritize incidents and complaints to assure all SLOs are met</li><li>
Maintain incident records and resolution detail utilizing ITSM Ticketing tool, Service Now</li><li>
Troubleshoot incidents and document resolution notes with root cause analysis</li><li>
Utilize all technical resources to solve end user incidents</li><li>
Escalate or work in tangent with appropriate support specialists or support groups on unresolved issues</li><li>
Escalate hardware repairs to third party providers as needed</li><li>
Effectively communicate both verbally and in writing with management to express ideas in order to make informed decisions</li><li>
Installation of workstation, telephony, and mobile hardware/software as required</li><li>
Provision and prepare workstations using standard images</li><li>
Setup and install new workstations, loaners and other workstation related equipment</li><li>
Maintain 100% accuracy/control in the asset database of deployed assets, recording/updating as needed</li><li>
Communicate and provide knowledge transfer to other agents/technicians on issues/problems and resolution</li><li>
Work with other support groups such as network operations, in assisting in the resolution of incidents or maintenance activities</li><li>
Other duties and special projects as assigned</li></ul>
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager 
Qualifications 
2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience 
Preferred Qualifications:<ul><li>
3 or more years of work experience with a Bachelor&rsquo;s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)</li><li>
Strong experience in providing exceptional customer service</li><li>
Intermediate level Networking connectivity knowledge and troubleshooting</li><li>
Intermediate level experience in Installation, configuration, and support of local and LAN printers</li><li>
Proven track record in delivering customer service excellence</li><li>
4-6 years of experience as a technician supporting over 300 users with the following:</li><li>
Installation, configuration, and support of PC, Mac, telephony, mobile, and voice/video hardware/software</li><li>
Hands-on support for all operational aspects of voice, video and unified communications support including, but not limited to, assigning phones, assisting with meeting scheduling, etc.</li><li>
Supporting and troubleshooting Windows 10, MS Office 365 suite, OSX (current release and prior release), iOS, Android</li><li>
Active listening to end user needs, issues, complaints</li><li>
Ability to communicate effectively with wide variety of users, and technical teams</li><li>
Ability to support, and explain technical concepts to users at various levels of technical proficiency</li><li>
Effectively manage difficult or volatile situations</li><li>
Effective collaboration with peers and other groups</li><li>
Empathetic and patient</li><li>
Ability to effectively perform issue isolation and resolution in order to minimize downtime</li><li>
Ability to assess, analyze and research technical situations and provide viable alternatives</li><li>
Able to read and understand technical manuals, procedures, and OEM guides</li><li>
Ability to schedule and prioritize</li><li>
Ability to learn new technologies and procedures quickly</li></ul> 

Additional Information 
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.</div>

Technical Support Analyst

2P Perfect Presentation

<div>
 
 We are seeking a reliable and customer-focused
 
 Helpdesk Technician
 
 to provide first-level technical support to end-users. The ideal candidate will be responsible for troubleshooting hardware, software, and network-related issues, ensuring timely resolution and excellent user experience.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Provide first-line technical support via phone, email, or in person
 </li>
 <li>
 Diagnose and resolve hardware, software, and basic network issues
 </li>
 <li>
 Install, configure, and maintain desktops, laptops, printers, and peripherals
 </li>
 <li>
 Set up and manage user accounts, passwords, and access rights
 </li>
 <li>
 Escalate complex issues to appropriate support levels
 </li>
 <li>
 Document issues, solutions, and support processes in ticketing system
 </li>
 <li>
 Assist in onboarding and IT setup for new employees
 </li>
 <li>
 Maintain inventory of IT assets and equipment
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Diploma or Bachelor's degree in IT, Computer Science, or related field
 </li>
 <li>
 2+ years of experience in a Helpdesk or IT support role
 </li>
 <li>
 Good knowledge of Windows OS, Microsoft Office, and basic networking
 </li>
 <li>
 Familiarity with Active Directory and Office 365 administration
 </li>
 <li>
 Experience with ticketing systems (e.g., Freshdesk, Zendesk, ServiceNow)
 </li>
 <li>
 Strong communication and problem-solving skills
 </li>
 <li>
 Ability to work independently and manage time effectively
 </li>
 <li>
 A+ or ITIL certification is a plus
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 .Desktop and laptop troubleshooting
 </li>
 <li>
 Windows OS &amp; Microsoft Office support
 </li>
 <li>
 Basic networking (IP, DNS, DHCP)
 </li>
 <li>
 Printer and peripheral support
 </li>
 <li>
 User account management (AD, O365)
 </li>
 <li>
 Ticketing systems and documentation
 </li>
 <li>
 Excellent customer service skills
 </li>
 <li>
 Time management and multitasking
 </li>
 <li>
 Remote support tools (e.g., AnyDesk, TeamViewer)
 </li>
 </ul>
 
 
</div>

Help Desk Technician

Ibix Global Tech

We are seeking a motivated and technically skilled IT Specialist to join our team. The ideal candidate will either have 2&ndash;3 years of professional experience in IT infrastructure and support or be a self-driven individual with strong knowledge and interest in IT systems, scripting, and remote monitoring &amp; management (RMM) tools.This role involves supporting servers, desktops, email systems, and backup infrastructure, while also contributing to automation and migration projects.Key Responsibilities<ul><li>Provide desktop and server support (Windows OS, applications, hardware troubleshooting).</li><li>Assist in email migrations (Microsoft 365, Google Workspace, Exchange).</li><li>Manage and monitor IT systems using RMM tools (ManageEngine, SolarWinds, Acronis, etc.).</li><li>Create and maintain automation scripts using PowerShell (and other scripting languages).</li><li>Support backup and disaster recovery operations using tools like Veeam, Commvault, and Acronis (email, on-premises, and cloud workloads).</li><li>Collaborate with senior engineers on server, network, and security projects.</li><li>Maintain accurate documentation of systems, configurations, and support processes.</li><li>Troubleshoot and resolve escalated IT incidents within SLAs.</li></ul>Required Skills &amp; Knowledge<ul><li>Understanding of RMM tools (ManageEngine, SolarWinds, Acronis).</li><li>Strong interest and/or hands-on knowledge in scripting and automation (PowerShell required, Python/Bash a plus).</li><li>Familiarity with backup solutions such as Veeam, Commvault, Acronis.</li><li>Knowledge of email systems and migrations (Microsoft 365, Exchange, Google Workspace).</li><li>Good grasp of server and desktop support (Windows Server, Active Directory, group policies, etc.).</li><li>Networking fundamentals (TCP/IP, DNS, DHCP, VPN).</li><li>Strong problem-solving skills and ability to learn quickly.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (preferred, not mandatory).</li><li>0&ndash;3 years of IT experience (internships, freelance projects, or labs are acceptable).</li><li>Relevant certifications (MCSA, CompTIA A+/Network+/Security+, Veeam Certified, etc.) will be an advantage.</li></ul>What We Offer<ul><li>Hands-on exposure to leading IT tools and enterprise environments.</li><li>Continuous learning and professional development opportunities.</li><li>A collaborative and growth-oriented work culture.</li><li>Competitive salary and benefits package.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Can you join Immediately?</li><li>What is your experience as an IT Specialist? (describe your expertise)</li><li>What is your expected monthly package in SAR?</li><li>What is your current monthly package SAR?</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>Location:<ul><li>Jeddah (Required)</li></ul>Willingness to travel:<ul><li>100% (Required)</li></ul>

IT Support Specialist (Immediate Joiners Required)

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