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application / production support engineer

desktop support technician

D247

Position: Desktop Support Engineer Experience: 3+ Years Location: Riyadh, Saudi Arabia Start Date: December 1, 2025 Employment Type: Full-time, On-siteJob Summary:We are looking for an experienced Desktop Support Engineer to join our IT team in Riyadh. The ideal candidate will have hands-on experience in providing technical assistance, troubleshooting hardware/software issues, and maintaining end-user systems to ensure smooth business operations.Key Responsibilities:<ul><li>Provide first and second-level support for desktops, laptops, and peripherals (printers, scanners, etc.).</li><li>Install, configure, and maintain operating systems (Windows/macOS) and standard business applications.</li><li>Troubleshoot network connectivity issues, VPN access, and user account problems.</li><li>Support users with Microsoft 365, email configurations, and remote desktop access.</li><li>Perform regular system updates, antivirus checks, and data backups.</li><li>Manage IT assets and maintain accurate inventory records.</li><li>Collaborate with IT teams to implement policies and ensure data security compliance.</li><li>Respond promptly to IT support requests, ensuring minimal downtime.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li>Minimum of 3 years&rsquo; experience in desktop or technical support roles.</li><li>Strong knowledge of Windows OS, Active Directory, Microsoft 365, and basic networking.</li><li>Familiarity with ITIL processes and ticketing systems is a plus.</li><li>Excellent communication and problem-solving skills.</li><li>Ability to work independently and manage multiple priorities efficiently.</li></ul>Preferred Skills:<ul><li>Experience with endpoint security tools and remote management software.</li><li>Understanding of basic server and network configurations.</li><li>Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent are an advantage.</li></ul>Start Date: December 1, 2025Location: Riyadh, Saudi ArabiaJob Type: Full-timePay: &#65020;6,000.00 per month

Desktop Support Engineer

Stefanini North America and APAC

<div>
 
 
 Job Description:
 
 
 <ul>
 <li>
 Provide swift and professional deskside IT support
 </li>
 <li>
 Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
 </li>
 <li>
 Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
 </li>
 <li>
 Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
 </li>
 <li>
 Collaborate with other support groups across global locations to help troubleshoot client issues
 </li>
 <li>
 Utilize tools for building, monitoring and troubleshooting client devices
 </li>
 <li>
 Participate in Disaster recovery testing exercises
 </li>
 <li>
 Upholding procedures for logging, reporting, and statistically monitoring desktop operations
 </li>
 <li>
 Write technical support and client documentation in form of Knowledgebase articles
 </li>
 <li>
 Meet or exceed expected customer service levels
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Minimum 3+ years of relevant experience in a Desktop Support/IT Helpdesk role.
 </li>
 <li>
 Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
 </li>
 <li>
 Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.
 </li>
 <li>
 Windows Migration.
 </li>
 <li>
 Hardware/Software Troubleshooting
 </li>
 <li>
 Experience with VPN, Soft Phones, Remote Desktop, VDI.
 </li>
 <li>
 Asset Tracking/Inventory Management
 </li>
 <li>
 Phone and Tablet support (Windows, iPhone, iOS, Android)
 </li>
 <li>
 Experience with Ticketing System (ServiceNow).
 </li>
 <li>
 Strong Communications Skills
 </li>
 <li>
 Excellent proven track record supporting clients in a financial environment.
 </li>
 <li>
 Excellent proven customer service based approach
 </li>
 <li>
 Good written and verbal communication skills
 </li>
 <li>
 Good time management skills
 </li>
 <li>
 Strong organizational and analytical skills
 </li>
 <li>
 Ability to multi-task and work under pressure
 </li>
 <li>
 Ability to work autonomously and within team
 </li>
 <li>
 Dress Code: Business casual
 </li>
 </ul>
</div>

Desktop Support Specialist

Stefanini

The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups. Its responsibilities lie predominately in resolving BAU tickets created by the Level 1 Team and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.Job Description:<ul><li>Provide swift and professional deskside IT support;</li><li>Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions;</li><li>Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels;</li><li>Utilize the ticket management system to record, update and resolve tickets from the Helpdesk;</li><li>Collaborate with other support groups across global locations to help troubleshoot client issues;</li><li>Utilize tools for building, monitoring and troubleshooting client devices;</li><li>Participate in Disaster recovery testing exercises;</li><li>Upholding procedures for logging, reporting, and statistically monitoring desktop operations;</li><li>Write technical support and client documentation in form of Knowledgebase articles</li><li>Meet or exceed expected customer service levels;</li><li>Other duties as assigned by the Level 2 Support Manager.</li></ul>Requirements:<ul><li>Minimum 5 years of relevant experience in a Desktop Support/IT Helpdesk role;</li><li>Experience configuring, installing, troubleshooting and repairing printers, PC and laptops;</li><li>Hands on experience with Win 7, Win 10, Win 11 and MAC OS support;</li><li>Windows 11 Migration;</li><li>Hardware / Software Troubleshooting;</li><li>Experience with VPN, Soft Phones, Remote Desktop, VDI;</li><li>Asset Tracking / Inventory Management;</li><li>Phone and Tablet support (Windows, iPhone, iOS, Android);</li><li>Experience with Ticketing System (ServiceNow);</li><li>Strong Communications Skills;</li><li>Excellent proven track record supporting clients in a financial environment;</li><li>Excellent proven customer service based approach;</li><li>Good written and verbal communication skills;</li><li>Good time management skills;</li><li>Strong organizational and analytical skills;</li><li>Ability to multi-task and work under pressure;</li><li>Ability to work autonomously and within team;</li><li>Dress Code: Business casual;</li><li>Strong English language and Arabic skills;</li><li>Availability for 5 days per week on site.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsLanguage:<ul><li>English (Required)</li><li>Arabic (Required)</li></ul>

Deskside Technician

SenseTime MEA

<div>
 
 1. End-User Technical Support (Tier 1):
 
 <ul>
 <li>
 Act as the first point of contact for all internal user support requests via phone, email, chat, and in-person.
 </li>
 <li>
 Provide timely, courteous, and effective technical assistance to resolve issues.
 </li>
 <li>
 Log, track, and manage all incidents and service requests using the IT Service Management (ITSM) ticketing system, ensuring accurate documentation from initial report to resolution.
 </li>
 <li>
 Perform initial assessment, triage, and resolution of tickets, escalating complex issues to Tier 2 or other IT teams as necessary while maintaining ownership of the user communication.
 </li>
 </ul>
 
 2. Windows Operating System &amp; Software Support:
 
 <ul>
 <li>
 Troubleshoot and resolve common Windows 10 and Windows 11 issues, including login problems, application crashes, performance slowdowns, and permission errors.
 </li>
 <li>
 Configure user profiles, desktop settings, and mapped network drives.
 </li>
 <li>
 Install, configure, and troubleshoot standard corporate applications (e.g., Microsoft 365 Suite, Adobe Reader, browsers, antivirus).
 </li>
 <li>
 Assist users with password resets, account lockouts, and multi-factor authentication (MFA) setup.
 </li>
 </ul>
 
 3. Laptop Hardware Troubleshooting &amp; Maintenance:
 
 <ul>
 <li>
 Diagnose and perform hardware repairs on corporate laptops, including screen replacement, keyboard repair, battery replacement, and RAM/SSD upgrades.
 </li>
 <li>
 Identify and troubleshoot hardware failures, coordinating with vendors for warranty repairs when needed.
 </li>
 </ul>
 
 4. Basic Network &amp; Connectivity Troubleshooting:
 
 <ul>
 <li>
 Assist users with connectivity issues for both wired (Ethernet) and wireless (Wi-Fi) networks.
 </li>
 <li>
 Troubleshoot basic TCP/IP issues, including verifying network adapter settings, renewing DHCP leases (ipconfig /release, ipconfig /renew), and testing connectivity (ping, tracert).
 </li>
 <li>
 Configure and troubleshoot network printers.
 </li>
 </ul>
 
 
 
 
 5. Laptop Provisioning &amp; De-provisioning:
 
 <ul>
 <li>
 Execute the standard procedure for reformatting and re-imaging laptops using standardized tools
 </li>
 <li>
 Configure new and refurbished laptops for new joiners, including:
 </li>
 <li>
 Installing the corporate Windows image.
 </li>
 <li>
 Installing and configuring all required standard software.
 </li>
 <li>
 Joining the device to the corporate domain.
 </li>
 <li>
 Physically preparing the equipment (cleaning, labeling, packaging).
 </li>
 <li>
 Perform data migration from old devices to new devices for existing employees.
 </li>
 <li>
 Securely wipe and decommission hardware for departing employees, following data sanitization policies.
 </li>
 </ul>
 
 
 
 
 Required Skills &amp; Qualifications
 
 <ul>
 <li>
 Operating Systems: Strong, hands-on experience troubleshooting and supporting Windows 10 and Windows 11 in a corporate environment.
 </li>
 <li>
 Hardware: Proven ability to diagnose, repair, and replace laptop hardware components (e.g., hard drives, memory, keyboards, batteries).
 </li>
 <li>
 Imaging &amp; Deployment: Direct experience with re-imaging, reformatting, and setting up laptops for end-users.
 </li>
 <li>
 Networking: Foundational knowledge of TCP/IP networking. Must be able to troubleshoot basic wired and wireless connectivity issues.
 </li>
 </ul>
 
 
 
 
 Core Competencies:
 
 <ul>
 <li>
 Exceptional customer service and communication skills, with the ability to explain technical concepts to non-technical users.
 </li>
 <li>
 Strong problem-solving and analytical abilities with a logical, process-driven approach.
 </li>
 <li>
 Excellent time management skills and the ability to prioritize a high-volume ticket queue.
 </li>
 </ul>
 
 
</div>

Information Technology Support Specialist

Career Maker

Key Responsibilities:&middot; Provide technical support for desktops, laptops, printers, and other end-user devices.&middot; Install, configure, and troubleshoot operating systems (Windows, macOS, Linux) and standard applications.&middot; Respond to IT support requests via phone, email, or ticketing system within defined SLAs.&middot; Diagnose and resolve hardware, software, and network connectivity issues.&middot; Perform system upgrades, patches, and regular maintenance.&middot; Support user account management (Active Directory, email, access rights).&middot; Ensure endpoint security through antivirus, updates, and compliance policies.&middot; Document technical issues, resolutions, and create knowledge base articles.&middot; Coordinate with IT infrastructure/network teams for escalated issues.&middot; Assist with onboarding and setting up IT equipment for new employees.&middot; Maintain inventory of IT hardware and software licenses.Job Type: Full-timeExperience:<ul><li>technical support for desktops, laptops, printers, etc: 5 years (Preferred)</li><li>Install, configure, and troubleshoot operating systems : 1 year (Preferred)</li></ul>

Desktop engineer

Confidential

<div>
 
 As an IT Support Administrator, you will work closely with all employees to ensure that they can work flawlessly without having to worry about IT issues. Reporting to the IT manager, you will work closely with other members of the team to make sure support requests are resolved within defined SLA providing level 2 support to the users.
 
 
 
 
 
 
 
 
 
 In this role, you will
 
 
 <ul>
 <li>
 Install and configure computer hardware, software, systems, networks, printers, and scanners
 </li>
 <li>
 Providing desktop support (Windows/Mac/Linux) and monitoring and maintaining of systems and networks
 </li>
 <li>
 Responding in a timely manner to service issues and requests through the helpdesk ticket system
 </li>
 <li>
 Providing technical support across the company (this may be in person or over Zoom/Google Meet)
 </li>
 <li>
 Diagnosing and resolving technical issues related to Bayut and dubizzle employees
 </li>
 <li>
 Setting up and configuring new laptops and desktops
 </li>
 <li>
 Ensuring security patches and upgrades are applied to desktops and laptops
 </li>
 <li>
 Antivirus installation on all desktops and laptops
 </li>
 <li>
 Reporting faults and maintaining logs on servers, desktops, and laptops
 </li>
 <li>
 Maintenance of print server and support of internal printer related issues
 </li>
 <li>
 Building and maintaining an inventory log of all IT assets
 </li>
 <li>
 Creating purchase requisitions for IT hardware/software
 </li>
 <li>
 Ensuring licensing for all software purchased is recorded and maintained
 </li>
 <li>
 Performing basic administrative support duties, as required, to meet specific operational objectives
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Degree in IT, Computer Science, or a relevant field.
 </li>
 <li>
 Should have certifications like MCSE, or MCSA, or RHCE, or CCNA.
 </li>
 <li>
 3+ years experience in IT support
 </li>
 <li>
 Experience in active directory user provisioning and migrations.
 </li>
 <li>
 Experience providing support for Apple products including Mac, iPhone, and iPad.
 </li>
 <li>
 Experience with Helpdesk ticketing systems (e.g. ZenDesk, Solarwinds, Kayako).
 </li>
 <li>
 Experience in ManageEngine products such as Desktop Central, Service Desk, etc.
 </li>
 <li>
 Experience deploying enterprise antivirus solutions such as Sophos or SentinelOne.
 </li>
 <li>
 Knowledge of basic networking concepts and advanced knowledge of desktop and server Operating Systems.
 </li>
 <li>
 Basic understanding of Linux.
 </li>
 <li>
 Troubleshooting skills in Windows/Mac/Linux(ubuntu)
 </li>
 <li>
 Demonstrated skills in configuring/managing any enterprise-level routers/firewall like Cisco. Fortinet.
 </li>
 <li>
 PBX/VOIP configuration and troubleshooting skills.
 </li>
 <li>
 Cisco Meraki administration skills.
 </li>
 <li>
 Office 365 provisioning and administration skills.
 </li>
 <li>
 Administer and maintain Wireless access points, VPN and, company issued mobile devices.
 </li>
 <li>
 Friendly attitude, with the ability to interact with several different personalities and levels of management.
 </li>
 <li>
 Strong written and verbal communication, organizational, and problem-solving skills.
 </li>
 </ul>
 
 
</div>

IT Support Specialist

Cloud Spaces

<div>
 
 
 Cloud Spaces
 
 is a premium workspace provider delivering modern, flexible, and inspiring environments where businesses can grow, collaborate, and thrive. Our IT infrastructure is key to ensuring seamless operations and an exceptional experience for our clients.
 
 
 
 
 
 As an
 
 IT Officer
 
 , you will be responsible for maintaining, troubleshooting, and optimizing all IT systems across Cloud Spaces. You will provide technical support to staff and clients, ensure network security, manage software and hardware upgrades, and oversee data backup and recovery systems. This role is critical in keeping our operations running smoothly and efficiently.
 
 
 
 Key Responsibilities
 
 
 
 
 IT Systems &amp; Maintenance
 
 
 <ul>
 <li>
 Maintain and optimize computer systems, including servers, personal computers, printers, and security software.
 </li>
 <li>
 Troubleshoot hardware, software, and network issues.
 </li>
 <li>
 Implement and manage backup processes, ensuring reliable data storage and retrieval.
 </li>
 <li>
 Monitor systems to assess the need for upgrades or replacements.
 </li>
 </ul>
 
 
 Network &amp; Security Management
 
 
 <ul>
 <li>
 Install, configure, and maintain networks, servers, and software applications.
 </li>
 <li>
 Assess and manage security programs, including antivirus, spyware protection, and password policies.
 </li>
 <li>
 Ensure the secure performance of all IT systems and compliance with organizational IT standards.
 </li>
 </ul>
 
 
 Technical Support &amp; User Assistance
 
 
 <ul>
 <li>
 Provide desktop support to staff and clients, in person, over the phone, or via remote desktop.
 </li>
 <li>
 Install and configure operating systems, applications, and new hardware.
 </li>
 <li>
 Set up user accounts, manage profiles, and handle password-related issues.
 </li>
 <li>
 Assist with roll-out and testing of new applications and technologies.
 </li>
 <li>
 Prioritize and manage multiple open IT cases and respond within agreed timeframes.
 </li>
 </ul>
 
 
 Additional Responsibilities
 
 
 <ul>
 <li>
 Conduct electrical safety checks on computer equipment.
 </li>
 <li>
 Maintain technical documentation and follow standard operating procedures.
 </li>
 <li>
 Liaise with external vendors for hardware maintenance, software support, and managed hosting.
 </li>
 <li>
 Rapidly establish good working relationships with clients, staff, and software developers.
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Computer Science, IT, or a related field
 
 .
 </li>
 <li>
 Minimum
 
 4 years of experience
 
 in a similar IT support or technical role.
 </li>
 <li>
 Experience in IT helpdesk support preferred.
 </li>
 </ul>
 
 
 Key Skills
 
 
 <ul>
 <li>
 Troubleshooting and problem-solving skills.
 </li>
 <li>
 Knowledge of operating systems, networking, and connectivity.
 </li>
 <li>
 Familiarity with IT service management and ticketing systems.
 </li>
 <li>
 Time management and ability to multitask.
 </li>
 <li>
 Strong customer service orientation.
 </li>
 <li>
 Ability to test, evaluate, and implement new technology.
 </li>
 </ul>
 
 
 Join Cloud Spaces
 
 and play a key role in maintaining a seamless, secure, and efficient IT environment that enables our teams and clients to thrive.
 
</div>

IT Officer

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