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application support associate manager

EMKAN | إمكان

<div>
 
 Job Brief:
 
 
 The Application Support Associate Manager is responsible for managing the performance, maintenance, and support of all core business applications across Emkan&rsquo;s ecosystem. The role ensures high availability, efficiency, and continuous improvement of systems used by internal users, customers, and partners. The manager leads a team that provides Level 1&ndash;3 support, coordinates with vendors, and ensures timely resolution of incidents and service requests while maintaining compliance with service-level agreements (SLAs) and regulatory standards.
 
 
 
 
 
 
 
 
 Responsibilities:
 
 <ul>
 <li>
 Oversee day-to-day operations and support for all business-critical applications, including digital lending platforms, CRM, ERP, and integrations.
 </li>
 <li>
 Manage incident, problem, and change management processes in alignment with Emkan&rsquo;s Service Delivery Management.
 </li>
 <li>
 Serve as the primary escalation point for application issues affecting end-users and business continuity.
 </li>
 <li>
 Define, monitor, and report on SLAs, KPIs, and service performance metrics.
 </li>
 <li>
 Ensure timely resolution of incidents and service requests through root cause analysis and preventive action.
 </li>
 <li>
 Maintain a knowledge base for common application issues and resolutions.
 </li>
 <li>
 Implement and maintain application performance monitoring tools.
 </li>
 <li>
 Proactively identify and resolve performance bottlenecks.
 </li>
 <li>
 Ensure security, data integrity, and compliance of supported applications.
 </li>
 <li>
 Lead, mentor, and develop a team of application support specialists and analysts.
 </li>
 <li>
 Allocate resources effectively to meet business needs and shift coverage.
 </li>
 <li>
 Promote a culture of customer service, accountability, and continuous improvement.
 </li>
 <li>
 Ensure application support activities comply with internal policies and external regulations (e.g., SAMA, ISO, NCA).
 </li>
 <li>
 Participate in audits, business continuity planning, and disaster recovery testing.
 </li>
 <li>
 Maintain logs, reports, and documentation as per IT governance requirements.
 </li>
 <li>
 Collaborate with cross-functional teams, including development, operations, and security teams.
 </li>
 <li>
 Act as a bridge between technical teams and management to ensure effective communication.
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualification and Experience:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT or Business Administration or any related discipline.
 </li>
 <li>
 6 &ndash; 8 years of relevant experience in IT Banking Operations and especially in IT the development and implementation of IT applications.
 </li>
 <li>
 Strong understanding and working knowledge of application development and support for Core banking applications and mainframe environment.
 </li>
 <li>
 Ability to work in a highly dynamic environment with a strong focus on maintaining the uptime of all running applications.
 </li>
 <li>
 Deep understanding of banking applications environment is a must.
 </li>
 </ul>
 
 
</div>

Application Support Associate Manager

Amazon

<div>
 
 Description
 
 
 
 You should be able to motivate a team of individuals to meet targets and productivity expectations in line with company goals. You should be prepared to take responsibility for tracking the attendance and work flow of that team and work alongside the Shift Manager to highlight and rectify issues as they arise.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Help support daily management of department duties.
 </li>
 <li>
 Assign work to associates as required/needed to support workflow and daily production KPIs/goals.
 </li>
 <li>
 Conduct standup briefs, deliver associate feedback, conduct floor audits and vehicle inspections.
 </li>
 <li>
 Support in training and up-skilling new associates.
 </li>
 <li>
 Support with tracking, trending and reporting of departmental metrics by associates.
 </li>
 <li>
 Support in analyzing and understanding the reasons behind success and failure in meeting departmental delivery and FC KPIs/goals
 </li>
 <li>
 Tracking, reporting, maintenance of hours and schedules.
 </li>
 <li>
 Review and update Standard Operating Procedure (SOP) documents as required.
 </li>
 <li>
 Improve flow of product through the station.
 </li>
 <li>
 Identify and address safety hazards within and participate in safety initiatives.
 </li>
 <li>
 Fully understand workflow, daily production goals, and number of Associates present each day.
 
 
 </li>
 </ul>
 A day in the life
 
 
 <ul>
 <li>
 Lead by example.
 </li>
 <li>
 Role model for safe work behaviour&rsquo;s
 </li>
 <li>
 Excellent communication skills (written &amp; verbal).
 </li>
 <li>
 Meets or exceeds departmental production KPIs/goals.
 </li>
 <li>
 Demonstrated problem solving &amp; analytical skills.
 </li>
 <li>
 Willingness to train and learn new skills.
 </li>
 <li>
 Coach and mentor others to succeed.
 </li>
 <li>
 Able to handle long and short term multiple tasks, whilst working in a high stress, fast paced environment.
 </li>
 <li>
 Able to work weekends and provide overtime support (AM &amp; PM).
 </li>
 <li>
 Must be willing to work flexible schedules / shift including night shift.
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Experience managing teams
 </li>
 <li>
 Experience with planning, performance metrics, and process improvement
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Experience in logistics
 </li>
 <li>
 Experience with data analysis
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Afaq - Warehouse Branch
 
 
 Job ID: A3109141
</div>

Operations Supervisor, AMET Operations

Cognizant Technology Solutions

<div></div><div>About the Role: 
We are looking for a highly skilled Functional Architect with deep expertise in SAP S/4HANA Project Systems (PS). The ideal candidate will lead the design and implementation of PS solutions, focusing on Projects-Claims, Project Information Systems, and Project Planning &amp; Execution.
Key Responsibilities: 
&#10004; Design and implement SAP S/4HANA PS solutions to optimize project management processes 
&#10004; Oversee integration of Project Information Systems for better visibility and decision-making 
&#10004; Provide expertise in Project Planning &amp; Execution for cost-effective delivery 
&#10004; Conduct workshops and training sessions for stakeholders 
&#10004; Troubleshoot and resolve issues related to SAP S/4HANA implementations
Must-Have Skills: 
&#9989; SAP S/4HANA Project Systems (PS) Functional Expertise 
&#9989; Specialization in Projects-Claims, Project Information Systems, and Project Planning &amp; Execution 
&#9989; SAP Certified Application Associate &ndash; SAP S/4HANA Project Systems 
Certifications Required
SAP Certified Application Associate - SAP S/4HANA Project Systems</div>

SAP Analytical Cloud

The Cigna Group

<div>Job Description: Actuarial Associate Analyst
Cigna Saudi Arabia, a branch of Cigna Worldwide Insurance Company, a leading global health insurer, is looking to appoint an Actuarial Analyst based in Riyadh. This is a new position required as the local office develops its actuarial function. While the main area of focus will be the KSA market, the successful candidate will work closely with the broader Middle East and Africa actuarial team and will support initiatives across these markets. The individual will also work closely with other business areas, including but not limited to Sales, Underwriting, and Product Development.
Key Responsibilities<ul><li>
Data analytics, reconciliations, and processing.</li><li>
Actuarial pricing for the Middle East and Africa region, including experience studies, setting book rates and pricing assumptions, methodology updates, and rate reviews.</li><li>
Support analytics related to medical cost drivers and trends to enhance quality of actuarial analysis and reporting.</li><li>
Developing, testing and maintenance of pricing and underwriting tools.</li><li>
Support the monthly financial close, including supporting the reserving process, periodic review of key reserve assumptions, and communicating drivers of financial results relative to forecast.</li><li>
Supporting the compilation of regulatory submissions.</li><li>
Close collaboration with other teams including Sales, Client Management, Underwriting and Finance.</li></ul>
Personal Profile<ul><li>
An undergraduate degree in Actuarial Science, Mathematics, Finance or a related field.</li><li>
Some progress towards Associate credentials with either the Institute and Faculty of Actuaries or the Society of Actuaries.</li><li>
A commitment towards pursuing a Fellowship qualification.</li><li>
Be self-motivated and results driven.</li><li>
Good communication skills and strong attention to detail.</li><li>
Not more than 3 years of work experience.</li><li>
A working knowledge of health insurance and related concepts, including clinical coding, reserving methods, pricing approaches etc, is not required but would an advantage.</li><li>
Experience with MS Office and data analytics (R, SQL, Alteryx or equivalent) will be an advantage.</li><li>
Excellent verbal and written English competence.</li><li>
Some regional travel may be required.</li></ul>
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we&rsquo;re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.</div>

Actuarial Analyst KSA

<div>
 Job Description: Actuarial Associate Analyst
 
 
 Cigna Saudi Arabia, a branch of Cigna Worldwide Insurance Company, a leading global health insurer, is looking to appoint an Actuarial Analyst based in Riyadh. This is a new position required as the local office develops its actuarial function. While the main area of focus will be the KSA market, the successful candidate will work closely with the broader Middle East and Africa actuarial team and will support initiatives across these markets. The individual will also work closely with other business areas, including but not limited to Sales, Underwriting, and Product Development.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Data analytics, reconciliations, and processing.
 </li>
 <li>
 Actuarial pricing for the Middle East and Africa region, including experience studies, setting book rates and pricing assumptions, methodology updates, and rate reviews.
 </li>
 <li>
 Support analytics related to medical cost drivers and trends to enhance quality of actuarial analysis and reporting.
 </li>
 <li>
 Developing, testing and maintenance of pricing and underwriting tools.
 </li>
 <li>
 Support the monthly financial close, including supporting the reserving process, periodic review of key reserve assumptions, and communicating drivers of financial results relative to forecast.
 </li>
 <li>
 Supporting the compilation of regulatory submissions.
 </li>
 <li>
 Close collaboration with other teams including Sales, Client Management, Underwriting and Finance.
 
 
 </li>
 </ul>
 
 Personal Profile
 
 
 
 <ul>
 <li>
 An undergraduate degree in Actuarial Science, Mathematics, Finance or a related field.
 </li>
 <li>
 Some progress towards Associate credentials with either the Institute and Faculty of Actuaries or the Society of Actuaries.
 </li>
 <li>
 A commitment towards pursuing a Fellowship qualification.
 </li>
 <li>
 Be self-motivated and results driven.
 </li>
 <li>
 Good communication skills and strong attention to detail.
 </li>
 <li>
 Not more than 3 years of work experience.
 </li>
 <li>
 A working knowledge of health insurance and related concepts, including clinical coding, reserving methods, pricing approaches etc, is not required but would an advantage.
 </li>
 <li>
 Experience with MS Office and data analytics (R, SQL, Alteryx or equivalent) will be an advantage.
 </li>
 <li>
 Excellent verbal and written English competence.
 </li>
 <li>
 Some regional travel may be required.
 
 
 </li>
 </ul>
 
 About The Cigna Group
 
 
 
 Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we&rsquo;re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
 
 
 
 Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
 
 
 
 
 If
 
 
 you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.
 
</div>

Almarai - المراعي

The Company:Almarai is the world's largest vertically integrated dairy and the region's largest food and beverage manufacturing and distribution company. Headquartered in the Kingdom of Saudi Arabia, Almarai Company is ranked as the FMCG Brand in the MENA region and is a market leader in all its categories across the GCC. "Almarai currently employs over 46,000 employees servicing some 110,000 retail outlets and has reported net income of SAR 2.31 billion on sales of SAR 20.97 Billion in 2024."An aggressive expansion program together with acquisitions in new vertical markets have created an exciting opportunity to join a dynamic multinational team dedicated to furthering growth plans for the group. About the Role To promote professional responsible for communicating the how and why regarding service expectations within our company. These professionals perform several duties, including answering phones, replying by emails, responding to customer questions, and assisting with customer issues. Requirements Potential candidates must meet the requirements mentioned below: <ul> <li>Diploma or preferably in relevant stream (English, Marketing)</li> <li>Experience of office administration and working with the general public.</li> <li>Minimum 2 years of Experience in the Tele sales field.</li> <li>Hands on knowledge and experience in SAP or similar package.</li> <li>Should be a good team player.</li> </ul> Almarai offers a competitive package, generous leave, medical coverage, discretionary bonus, training, and development etc.This is a great opportunity to join a successful and expanding global business, offering an excellent remuneration and benefits package. Seniority level <ul> <li>Associate</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Customer Service, Administrative, and Sales</li> </ul> Industries <ul> <li>Administrative and Support Services, Manufacturing, and Education Administration Programs</li> </ul> Get notified about new Customer Service Representative jobs in Riyadh, Saudi Arabia. Customer Service Titles <ul> <li>Customer Service Associate (Arabic speaker only)</li> <li>Customer Service Manager of Business Process Innovation</li> </ul> We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Customer Service Representative

Explore 2219+ Application support associate manager in Riyadh this December. Find roles across top companies and apply now to boost your career.

2219 application support associate manager jobs IN Riyadh

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