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strategic account manager

Confidential

<div>
 
 
 Role Overview
 
 
 
 The Strategic Account Manager &ndash; AI, Cloud &amp; Cybersecurity is responsible for managing and growing a portfolio of high-value enterprise accounts across the AI, cloud, and cybersecurity domains. This role combines deep technical knowledge with strong commercial acumen, acting as the primary relationship owner between the organization and its most strategic clients. The manager is expected to drive revenue growth, identify new business opportunities, and ensure clients derive maximum value from the organization's solutions and services.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Account Management &amp; Client Relationships
 
 
 <ul>
 <li>
 Serve as the primary point of contact for a portfolio of strategic enterprise accounts, building long-term trusted relationships with C-level and senior decision-makers.
 </li>
 <li>
 Develop and execute tailored account plans aligned with each client's business objectives and technology roadmap.
 </li>
 <li>
 Conduct regular business reviews with clients to assess satisfaction, identify challenges, and uncover growth opportunities.
 </li>
 <li>
 Ensure high levels of client retention and satisfaction across all assigned accounts.
 </li>
 </ul>
 
 
 Business Development &amp; Revenue Growth
 
 
 <ul>
 <li>
 Identify and pursue upsell, cross-sell, and expansion opportunities within existing accounts across AI, cloud, and cybersecurity solutions.
 </li>
 <li>
 Develop and manage a healthy sales pipeline, accurately forecasting revenue and closing deals in line with targets.
 </li>
 <li>
 Lead commercial negotiations, proposal development, and contract renewals in coordination with legal and finance teams.
 </li>
 <li>
 Collaborate with pre-sales, technical, and delivery teams to craft compelling solution proposals tailored to client needs.
 </li>
 </ul>
 
 
 Technical Advisory &amp; Solution Alignment
 
 
 <ul>
 <li>
 Develop a strong understanding of the organization's AI, cloud, and cybersecurity portfolio to effectively advise clients on relevant solutions.
 </li>
 <li>
 Translate complex technical concepts into clear business value propositions for non-technical stakeholders.
 </li>
 <li>
 Stay current on industry trends, emerging technologies, and competitive landscape across AI, cloud, and cybersecurity markets.
 </li>
 <li>
 Work closely with technical teams to ensure proposed solutions are feasible, relevant, and aligned with client environments.
 </li>
 </ul>
 
 
 Stakeholder &amp; Partner Collaboration
 
 
 <ul>
 <li>
 Collaborate with internal teams including delivery, product, marketing, and leadership to ensure seamless client experience.
 </li>
 <li>
 Coordinate with technology partners and vendors (e.g., hyperscalers, cybersecurity OEMs) to co-develop and position joint offerings.
 </li>
 <li>
 Represent the organization at industry events, conferences, and client engagements to strengthen brand presence and relationships.
 </li>
 </ul>
 
 
 Reporting &amp; Forecasting
 
 
 <ul>
 <li>
 Maintain accurate and up-to-date records of account activity, pipeline, and opportunities within the CRM system.
 </li>
 <li>
 Provide regular sales forecasts, account updates, and market intelligence reports to senior leadership.
 </li>
 <li>
 Track and report on account health metrics, revenue performance, and client satisfaction indicators.
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 
 
 Education
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Computer Science, Information Technology, or a related field.
 </li>
 <li>
 Master's degree or MBA is an advantage.
 </li>
 </ul>
 
 
 Experience
 
 
 <ul>
 <li>
 5&ndash;10 years of experience in account management, sales, or business development within the technology sector.
 </li>
 <li>
 Demonstrated experience selling or managing accounts in at least two of the three domains: AI, cloud, or cybersecurity.
 </li>
 <li>
 Proven track record of meeting and exceeding revenue targets and growing strategic accounts.
 </li>
 <li>
 Experience engaging with C-suite and senior executive stakeholders in enterprise environments.
 </li>
 <li>
 Prior experience working with government, financial services, energy, or telecommunications clients is highly desirable.
 </li>
 </ul>
 
 
 Certifications
 
 
 <ul>
 <li>
 Cloud certifications (AWS, Azure, GCP) &ndash; preferred.
 </li>
 <li>
 Cybersecurity certifications (CISSP, CISM, CompTIA Security+) &ndash; advantageous.
 </li>
 <li>
 Sales certifications (Sandler, MEDDIC, Challenger) &ndash; a plus.
 </li>
 </ul>
 
 
</div>

Strategic Account Manager (AI, Cloud, and Cybersecurity)

<div>End User Account Manager/ PS
Description -
Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.
Responsibilities:
<ul><li>Coordinates/Owns account plans for strategic commercial accounts in the account planning process
</li><li>Focuses on larger deals/opportunities and value and/or volume portfolio management, and selling a range of HP products and solutions.
</li><li>Uses specialty to leverage existing opportunities and branch into more than one BU in the account.
</li><li>Establishes a professional working relationship (up to the executive level) with clients, and develops a core understanding of the unique business needs.
</li><li>Engages partners effectively to improve win rates on selective deals.
</li><li>Builds growth opportunities using the account planning process; actively manages planning process through scheduled reviews and updates.
</li><li>Generates leads for HP volume products and certain value products and collaborates with other specialists or partners as needed.
</li><li>Responsible for achieving/managing quarterly, half yearly or yearly quota.
</li><li>Enters opportunities in pipeline tools and updates them weekly. Recommends and Implements Pipeline management practices.
</li><li>Sell solutions that include hardware, software and services.
</li><li>Build and deploy a territory account plan that includes working with partners, specialists.
</li><li>Ability to implement margin recovery activities/strategies in full ownership of the account or in partial ownership depending on account coverage.
</li><li>Acts as a first interface for international accounts in collaboration with members of global business teams, and local teams.
</li><li>Identifies customer requirements, matches with HP capabilities and chooses respective HP supply chain accordingly (Direct or Indirect).
</li><li>Reviews and designs sales policy and strategy.
</li></ul>Education and Experience Required:
<ul><li>University or Bachelor's degree preferred.
</li><li>Has deep knowledge of basic enhanced products, solution and service offerings as well as competitors' offerings.
</li><li>Extensive vertical industry knowledge and advanced degree of selling skills.
</li><li>Typically 5-8 years of experience as referenced above.
</li><li>Account management experience required.
</li><li>Experience in product specialty (computers, printers, servers, storage).
</li></ul>Knowledge and Skills:
<ul><li>Broad understanding of the customer's needs; applies standard as well as creative solutions to meet those needs.
</li><li>Ability to coordinate internal and external partners to deliver appropriate solution sale.
</li><li>Able to interface with senior levels in internal HP and external, client and partner groups.
</li><li>Knows when to adjust business plans based on account and industry segment opportunities.
</li><li>Use consultative selling skills to proactively help customer's with making IT business decisions.
</li><li>Partner organization intelligence aligned with partner management skills.
</li><li>Conceptualizes and articulates well-targeted solutions in area of specialty - from proposal to contract sign off.
</li><li>Ability to understand the customer's business issues and translate to HP solutions.
</li><li>Ability to prioritize and drive strategic sales activity on a solution basis.
</li><li>Excels in competitive selling skills.
</li><li>Needs a good understanding of the channel and how to partner.
</li></ul>Job -
Sales
Schedule -
Full time
Shift -
No shift premium (Saudi Arabia)
Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP&rsquo;s EEO Policy or read about your rights as an applicant under the law here: &ldquo; Know Your Rights: Workplace Discrimination is Illegal &quot;</div>

End User Account Manager/ PS

Tabby | تابي

<div>
 
 Department:
 
 Account Management
 
 
 
 Employment Type:
 
 Full Time
 
 
 
 Location:
 
 KSA
 
 
 
 Reporting To:
 
 Faisal Aloreamh
 
 
 
 Description
 
 
 
 
 Workspace Type:
 
 [Onsite - Riyadh]
 
 
 
 Department:
 
 Key Account Management
 
 
 As an Account Management Specialist, you are a
 
 senior strategic anchor
 
 within our expanding KSA team. You will own our most complex, high-value merchant relationships, moving beyond account maintenance to become a
 
 commercial architect
 
 for their success. You are responsible for the full lifecycle of merchant growth&mdash;designing sophisticated upsell/cross-sell strategies and ensuring Tabby is a core component of their financial ecosystem. Beyond your portfolio, you will serve as a mentor to junior team members and a key collaborator with leadership to refine our operational blueprints as we scale in the Kingdom.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Strategic Portfolio Mastery: Drive the commercial roadmap for Tabby&rsquo;s most significant KSA merchants. Identify untapped revenue streams and execute high-level expansion strategies that align merchant business models with Tabby&rsquo;s evolving product suite.
 </li>
 <li>
 Executive-Level Alliances: Cultivate deep, trust-based partnerships with C-suite stakeholders and decision-makers. Serve as a consultant who provides macro-market insights, ensuring Tabby is positioned as a long-term strategic asset rather than just a payment provider.
 </li>
 <li>
 Operational &amp; Project Architecture: Own the design and execution of cross-functional projects across Product, Marketing, and Tech. You won't just participate; you will optimize the frameworks that improve merchant onboarding, retention, and lifecycle management.
 </li>
 <li>
 Predictive Analytics &amp; Storytelling: Leverage advanced data sets to build predictive models for account performance. You will lead high-impact Business Reviews (QBRs), translating raw metrics into compelling narratives that drive merchant ROI and preemptive churn mitigation.
 </li>
 <li>
 Mentorship &amp; Team Scaling: As a senior member of a pioneering KSA team, you will provide guidance and mentorship to Account Management Interns and Executives, helping to build a high-performance culture and standardized "best practices."
 </li>
 <li>
 High-Stakes Negotiation: Lead complex negotiations regarding contract renewals, specialized fee structures, and exclusive promotional partnerships to secure Tabby&rsquo;s market share while maintaining merchant profitability.
 
 
 
 </li>
 </ul>
 Skills, Knowledge &amp; Expertise
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in Business, Economics, or a related quantitative field.
 </li>
 <li>
 Experience: 2&ndash;5+ years of proven experience in Account Management, Strategic Sales, or Partnership Management (specifically within FinTech, E-commerce, or Payments).
 </li>
 <li>
 Commercial Expertise: A documented history of significantly growing high-value portfolios and exceeding complex KPIs.
 </li>
 <li>
 Advanced Analytical Rigor: Mastery in interpreting data and using visualization tools (Tableau/Looker) to drive commercial strategy.
 </li>
 <li>
 Influential Communication: Exceptional negotiation and presentation skills in both Arabic and English, with the ability to influence C-level stakeholders.
 </li>
 <li>
 Leadership Qualities: Demonstrated ability to lead projects independently and a passion for coaching/mentoring junior talent.
 </li>
 <li>
 Deep expertise in the KSA retail and e-commerce landscape.
 </li>
 <li>
 Experience in process automation or building CRM workflows from scratch.
 </li>
 <li>
 Advanced technical knowledge of payment integrations and API-led products.
 </li>
 <li>
 A "builder" mindset&mdash;excited by the challenge of scaling a new team in a high-growth market.
 
 </li>
 </ul>
</div>

Account Management Specialist

<div>
 
 
 Department:
 
 Account Management
 
 
 
 Location:
 
 KSA
 
 
 
 
 Description
 
 
 
 
 
 Workspace Type:
 
 [Onsite - Riyadh]
 
 
 
 
 Department:
 
 Key Account Management
 
 
 
 Job Overview:
 
 
 As an Account Management Specialist, you are a
 
 senior strategic anchor
 
 within our expanding KSA team. You will own our most complex, high-value merchant relationships, moving beyond account maintenance to become a
 
 commercial architect
 
 for their success. You are responsible for the full lifecycle of merchant growth&mdash;designing sophisticated upsell/cross-sell strategies and ensuring Tabby is a core component of their financial ecosystem. Beyond your portfolio, you will serve as a mentor to junior team members and a key collaborator with leadership to refine our operational blueprints as we scale in the Kingdom.
 
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 
 Strategic Portfolio Mastery:
 
 Drive the commercial roadmap for Tabby&rsquo;s most significant KSA merchants. Identify untapped revenue streams and execute high-level expansion strategies that align merchant business models with Tabby&rsquo;s evolving product suite.
 </li>
 <li>
 
 Executive-Level Alliances:
 
 Cultivate deep, trust-based partnerships with C-suite stakeholders and decision-makers. Serve as a consultant who provides macro-market insights, ensuring Tabby is positioned as a long-term strategic asset rather than just a payment provider.
 </li>
 <li>
 
 Operational &amp; Project Architecture:
 
 Own the design and execution of cross-functional projects across Product, Marketing, and Tech. You won't just participate; you will
 
 optimize the frameworks
 
 that improve merchant onboarding, retention, and lifecycle management.
 </li>
 <li>
 
 Predictive Analytics &amp; Storytelling:
 
 Leverage advanced data sets to build predictive models for account performance. You will lead high-impact Business Reviews (QBRs), translating raw metrics into compelling narratives that drive merchant ROI and preemptive churn mitigation.
 </li>
 <li>
 
 Mentorship &amp; Team Scaling:
 
 As a senior member of a pioneering KSA team, you will provide guidance and mentorship to Account Management Interns and Executives, helping to build a high-performance culture and standardized "best practices."
 </li>
 <li>
 
 High-Stakes Negotiation:
 
 Lead complex negotiations regarding contract renewals, specialized fee structures, and exclusive promotional partnerships to secure Tabby&rsquo;s market share while maintaining merchant profitability.
 
 
 
 
 
 </li>
 </ul>
 
 Skills, Knowledge &amp; Expertise
 
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Business, Economics, or a related quantitative field.
 </li>
 <li>
 
 Experience:
 
 
 2&ndash;5+ years
 
 of proven experience in Account Management, Strategic Sales, or Partnership Management (specifically within FinTech, E-commerce, or Payments).
 </li>
 <li>
 
 Commercial Expertise:
 
 A documented history of significantly growing high-value portfolios and exceeding complex KPIs.
 </li>
 <li>
 
 Advanced Analytical Rigor:
 
 Mastery in interpreting data and using visualization tools (Tableau/Looker) to drive commercial strategy.
 </li>
 <li>
 
 Influential Communication:
 
 Exceptional negotiation and presentation skills in both
 
 Arabic and English
 
 , with the ability to influence C-level stakeholders.
 </li>
 <li>
 
 Leadership Qualities:
 
 Demonstrated ability to lead projects independently and a passion for coaching/mentoring junior talent.
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 <ul>
 <li>
 Deep expertise in the
 
 KSA retail and e-commerce landscape
 
 .
 </li>
 <li>
 Experience in
 
 process automation
 
 or building CRM workflows from scratch.
 </li>
 <li>
 Advanced technical knowledge of payment integrations and API-led products.
 </li>
 <li>
 A "builder" mindset&mdash;excited by the challenge of scaling a new team in a high-growth market.
 
 </li>
 </ul>
</div>

Nexstand Arabia

<div>About Nexstand Arabia
Nexstand is a specialized advisory firm focused on institutional transformation, governance excellence, and certification readiness for government and private sector organizations.
Our core services include:<ul><li>
ISO standards implementation (including ISO 56001 &ndash; Innovation Management)</li><li>
Government performance frameworks and Qiyas qualification</li><li>
ESG &amp; sustainability advisory (Zero Carbon readiness)</li><li>
Lean Six Sigma performance excellence</li><li>
Digital transformation enablement through strategic technology partners</li></ul>
We work with organizations seeking to build resilient institutions, improve operational excellence, and achieve internationally recognized standards.
Our model combines strategic advisory, certification readiness, and execution support, positioning us as a transformation partner rather than a traditional consulting firm.
Role Overview
We are seeking a Business Development Manager to lead market expansion and revenue generation for Nexstand.
This role will be responsible for building a strong sales pipeline, developing strategic relationships, identifying government and enterprise opportunities, and converting them into high-value consulting engagements.
The ideal candidate understands government procurement processes, consulting sales cycles, and strategic solution selling, and is capable of positioning institutional transformation services to senior decision makers.
Key ResponsibilitiesStrategic Business Development<ul><li>
Identify and develop new business opportunities across government entities, semi-government organizations, and large enterprises</li><li>
Build and maintain strong relationships with key decision-makers and stakeholders</li><li>
Develop strategic account plans for priority clients</li></ul>
Pipeline Development<ul><li>
Build and manage a robust pipeline of consulting opportunities</li><li>
Identify relevant tenders, RFPs, and procurement opportunities</li><li>
Coordinate proposal development and submission processes</li></ul>
Deal Origination &amp; Closure<ul><li>
Lead client meetings, presentations, and commercial negotiations</li><li>
Position Nexstand services in governance, certification readiness, and institutional transformation</li><li>
Convert qualified leads into signed consulting engagements</li></ul>
Market Intelligence<ul><li>
Monitor market trends in government transformation, institutional excellence, and certification frameworks</li><li>
Provide insights into emerging opportunities and sector priorities</li></ul>
Partnership Development<ul><li>
Identify strategic partnerships with technology providers, advisory firms, and ecosystem partners</li><li>
Support collaborative opportunities that expand market reach</li></ul> 

Requirements 
<ul><li>
7&ndash;12 years of experience in business development, consulting sales, or government advisory services</li><li>
Proven track record in selling consulting or transformation projects</li><li>
Experience working with government entities or large enterprises in Saudi Arabia</li><li>
Strong understanding of RFP / tender processes</li><li>
Demonstrated ability to close deals valued at SAR 500K &ndash; 2M+</li><li>
Strong professional network within government, semi-government, or regulated industries</li><li>
Excellent communication and presentation skills</li><li>
Fluent in Arabic and English</li></ul>
Preferred Qualifications<ul><li>
Experience in consulting firms, digital transformation companies, or governance advisory organizations</li><li>
Familiarity with:</li><li><ul><li>
ISO standards</li><li>
institutional performance frameworks</li><li>
government transformation programs</li></ul></li><li>
Experience selling strategic advisory or transformation services</li><li>
Knowledge of Saudi Vision 2030 programs and institutional development initiatives</li></ul>
What Success Looks Like
Within the first 12 months, the successful candidate will:<ul><li>
Build a qualified pipeline exceeding SAR 20&ndash;30M</li><li>
Close 3&ndash;5 strategic consulting engagements</li><li>
Establish relationships with key government and enterprise stakeholders</li><li>
Position Nexstand as a trusted institutional transformation advisor</li></ul> 

Benefits 
 
Benefits<ul><li>
Competitive base salary</li><li>
Performance-based bonus structure</li><li>
Commission on successfully closed engagements</li><li>
Opportunity to work on high-impact institutional transformation projects</li><li>
Leadership exposure and fast career growth within a growing advisory firm</li><li>
Flexible and entrepreneurial work environment</li></ul>
Compensation Structure
This role includes:<ul><li>
Competitive fixed salary</li><li>
Performance bonuses tied to pipeline development and contract closures</li><li>
Commission incentives for signed projects</li><li>
Long-term growth opportunities as the firm expands</li></ul>
Why Join Nexstand Arabia
This is an opportunity to join a high-growth advisory firm at an early stage and play a key role in building its commercial engine.
You will work closely with senior leadership and have direct impact on the firm&rsquo;s market positioning, revenue growth, and strategic partnerships.
If you are passionate about institutional transformation, strategic advisory, and high-impact consulting engagements, we encourage you to apply.</div>

Business Development Manager

Exotel Techcom Pvt Ltd

<div><h2 class="jobSectionHeader">About Us</h2>

Exotel is a leading provider of AI-powered customer engagement and communication solutions for enterprises. We enable businesses to transform how they connect with customers across omnichannel experiences&mdash;voice, messaging, agents, and AI-driven bots.

With over 20 billion conversations annually and the trust of 7,000+ customers globally, Exotel serves enterprises across BFSI, Logistics, Consumer Durables, E-commerce, Healthcare, and Education.

As customer expectations rise across the Middle East, enterprises face increasing pressure to drive revenue growth, optimize operational costs, and deliver superior customer experience (CX)&mdash;all while navigating regulatory and scale challenges. 
Exotel partners with organizations as a strategic AI transformation enabler, helping them achieve all three outcomes through secure, scalable, and enterprise-grade communication platforms. 

<h2 class="jobSectionHeader">
Position Overview</h2>

The Account Director &ndash; BFSI will be responsible for driving strategic growth across large and mid-market BFSI enterprises in Saudi Arabia. This role focuses on deep account ownership, consultative selling, and long-term relationship building with CXO and senior stakeholders.

The ideal candidate brings strong domain understanding of BFSI, experience managing complex enterprise accounts, and the ability to position Exotel&rsquo;s solutions as business-critical platforms aligned to customer priorities such as CX, compliance, scalability, and digital transformation. 

<h2 class="jobSectionHeader">
Key Responsibilities &amp; KRAs</h2>
<h3 class="jobSectionHeader">Industry &amp; Domain Expertise</h3>
<ul>
<li>Develop a strong understanding of the Saudi BFSI ecosystem, including banks, fintechs, insurers, and regulated financial institutions 
</li>
<li>Stay current on market trends, regulatory considerations, digital CX initiatives, and technology adoption in the region 
</li>
<li>Understand customer-facing business functions across the lifecycle (acquisition, servicing, collections, retention)</li></ul> 


<h3 class="jobSectionHeader">Solutioning &amp; Consultative Selling</h3>
<ul>
<li>Lead enterprise discovery and problem diagnosis for large BFSI accounts 
</li>
<li>Translate business challenges into AI-powered communication and CX solutions 
</li>
<li>Demonstrate strong understanding of SaaS platforms, customer technology stacks, integrations, and managed services 
</li>
<li>Clearly articulate Exotel&rsquo;s value proposition to both business and technology stakeholders</li></ul> 


<h3 class="jobSectionHeader">Account Management &amp; Growth</h3>
<ul>
<li>Own and grow strategic BFSI accounts, from opportunity identification to closure and expansion 
</li>
<li>Map customer organizations across CXOs, business leaders, IT, operations, and compliance teams 
</li>
<li>Partner closely with Customer Success teams to drive adoption, value realization, renewals, and upsell 
</li>
<li>Navigate enterprise decision-making, procurement cycles, and evaluation frameworks</li></ul> 


<h3 class="jobSectionHeader">Business &amp; Commercial Ownership</h3>
<ul>
<li>Manage revenue, pipeline, and bookings in line with defined annual targets 
</li>
<li>Structure complex, high-value enterprise deals, including commercials, contracts, and negotiations 
</li>
<li>Apply value-based selling approaches, balancing short-term revenue with long-term account potential 
</li>
<li>Use data-driven insights alongside judgment to manage ambiguity and complexity</li></ul> 


<h3 class="jobSectionHeader">Stakeholder Management</h3>
<ul>
<li>Build strong relationships with CXOs and senior leaders across BFSI enterprises 
</li>
<li>Represent Exotel as a trusted, long-term technology partner 
</li>
<li>Collaborate effectively with internal teams across Sales Engineering, Product, Legal, Finance, and Customer Success</li></ul> 


<h2 class="jobSectionHeader">Key Performance Indicators (KPIs)</h2>
<h3 class="jobSectionHeader">Industry Engagement</h3>
<ul>
<li>Depth and quality of BFSI industry insights demonstrated 
</li>
<li>Successful CXO and senior stakeholder engagements 
</li>
</ul><h3 class="jobSectionHeader">Solution Effectiveness</h3>
<ul>
<li>Alignment of Exotel solutions with customer business and technology needs 
</li>
<li>Successful solution deployments and expansions within BFSI accounts 
</li>
</ul><h3 class="jobSectionHeader">Account &amp; Revenue Growth</h3>
<ul>
<li>Number and value of qualified opportunities 
</li>
<li>Revenue growth from new and existing accounts 
</li>
</ul><h3 class="jobSectionHeader">Stakeholder Satisfaction</h3>
<ul>
<li>Customer satisfaction and relationship strength 
</li>
<li>Internal stakeholder feedback on collaboration and execution 
</li>
</ul><h3 class="jobSectionHeader">Business Outcomes</h3>
<ul>
<li>Achievement of annual revenue and gross margin targets 
</li>
<li>Progress on leading indicators and cross-functional KPIs</li></ul> 


<h2 class="jobSectionHeader">Qualifications &amp; Skills</h2>
<ul>
<li>Bachelor&rsquo;s degree in Engineering; MBA or Master&rsquo;s degree preferred 
</li>
<li>Proven experience in enterprise account management or business development within SaaS / technology 
</li>
<li>Strong analytical, problem-solving, and strategic thinking skills 
</li>
<li>Excellent communication, presentation, and negotiation abilities 
</li>
<li>Comfortable operating in high-stakes, CXO-led environments 
</li>
<li>Experience working with CRM tools and data-driven sales processes 
</li>
<li>High resilience, ownership mindset, and execution focus</li></ul> 


<h2 class="jobSectionHeader">What We Are Looking For</h2>
<ul>
<li>Large Account Expertise: Proven ability to navigate complex enterprise organizations and decision-making structures 
</li>
<li>Domain Depth: Strong BFSI understanding&mdash;business KPIs, CX priorities, regulatory environment, and tech ecosystem 
</li>
<li>Background: Experience with large enterprises or MNCs; comfortable operating in fast-growing, agile environments 
</li>
<li>Technology Acumen: 
</li>
<li><ul><li>Ability to link technology to business outcomes 
</li>
<li>Understand customer deployments and integrations 
</li>
<li>Confidently articulate Exotel&rsquo;s value to technical stakeholders 
</li>
<li>Lead or support product demos when required 
</li>
</ul></li><li>Commercial Strength: Experience structuring large, complex enterprise deals 
</li>
<li>Executive Presence: Gravitas, maturity, and adaptability to different senior stakeholder personas</li></ul></div>

Account Director -BFSI

Tabby

<div><h3 class="jobSectionHeader">Description</h3><div> 

Workspace Type: [Onsite - Riyadh] 
</div><div>
 
Department: Key Account Management 
</div><div>
 
As an Account Management Specialist, you are a senior strategic anchor within our expanding KSA team. You will own our most complex, high-value merchant relationships, moving beyond account maintenance to become a commercial architect for their success. You are responsible for the full lifecycle of merchant growth&mdash;designing sophisticated upsell/cross-sell strategies and ensuring Tabby is a core component of their financial ecosystem. Beyond your portfolio, you will serve as a mentor to junior team members and a key collaborator with leadership to refine our operational blueprints as we scale in the Kingdom.</div><div> 
</div> 
<h3 class="jobSectionHeader">Key Responsibilities</h3> 
<ul>
<li>
Strategic Portfolio Mastery: Drive the commercial roadmap for Tabby&rsquo;s most significant KSA merchants. Identify untapped revenue streams and execute high-level expansion strategies that align merchant business models with Tabby&rsquo;s evolving product suite.</li>
<li>Executive-Level Alliances: Cultivate deep, trust-based partnerships with C-suite stakeholders and decision-makers. Serve as a consultant who provides macro-market insights, ensuring Tabby is positioned as a long-term strategic asset rather than just a payment provider.</li>
<li>Operational &amp; Project Architecture: Own the design and execution of cross-functional projects across Product, Marketing, and Tech. You won't just participate; you will optimize the frameworks that improve merchant onboarding, retention, and lifecycle management.</li>
<li>Predictive Analytics &amp; Storytelling: Leverage advanced data sets to build predictive models for account performance. You will lead high-impact Business Reviews (QBRs), translating raw metrics into compelling narratives that drive merchant ROI and preemptive churn mitigation.</li>
<li>Mentorship &amp; Team Scaling: As a senior member of a pioneering KSA team, you will provide guidance and mentorship to Account Management Interns and Executives, helping to build a high-performance culture and standardized &quot;best practices.&quot;</li>
<li>High-Stakes Negotiation: Lead complex negotiations regarding contract renewals, specialized fee structures, and exclusive promotional partnerships to secure Tabby&rsquo;s market share while maintaining merchant profitability.</li></ul> 
<div></div>
<h3 class="jobSectionHeader">
Skills, Knowledge &amp; Expertise</h3> 
<ul>
<li>
Education: Bachelor&rsquo;s degree in Business, Economics, or a related quantitative field.</li>
<li>Experience: 2&ndash;5+ years of proven experience in Account Management, Strategic Sales, or Partnership Management (specifically within FinTech, E-commerce, or Payments).</li>
<li>Commercial Expertise: A documented history of significantly growing high-value portfolios and exceeding complex KPIs.</li>
<li>Advanced Analytical Rigor: Mastery in interpreting data and using visualization tools (Tableau/Looker) to drive commercial strategy.</li>
<li>Influential Communication: Exceptional negotiation and presentation skills in both Arabic and English, with the ability to influence C-level stakeholders.</li>
<li>Leadership Qualities: Demonstrated ability to lead projects independently and a passion for coaching/mentoring junior talent. 
</li></ul><ul><li>Deep expertise in the KSA retail and e-commerce landscape.</li>
<li>Experience in process automation or building CRM workflows from scratch.</li>
<li>Advanced technical knowledge of payment integrations and API-led products.</li>
<li>A &quot;builder&quot; mindset&mdash;excited by the challenge of scaling a new team in a high-growth market.</li></ul><div></div><h3 class="jobSectionHeader"> 
About Tabby</h3><div>
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money. 
 
The company&rsquo;s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. 
 
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region. 
 
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.</div></div>

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