data engineer

devops engineer

Benchmark Capital

<div>
 
 
 Department:
 
 Platform Technology
 
 
 
 Location:
 
 Horsham
 
 
 
 
 Description
 
 
 
 We&rsquo;re hiring a
 
 DevOps Engineer
 
 to join our Core DevOps team, building and operating the shared platforms and tooling that support engineering across Benchmark.
 
 
 You will focus on creating scalable, secure and automated infrastructure, enabling delivery teams to build, test and release software quickly and consistently.
 
 
 This is a hands-on role with real impact across our cloud platform, CI/CD pipelines and developer experience.
 
 
 
 What you'll do
 
 
 
 <ul>
 <li>
 Build and maintain shared cloud platforms and services (primarily Azure)
 </li>
 <li>
 Develop reusable infrastructure and automation using Terraform and scripting
 </li>
 <li>
 Create CI/CD frameworks using tools such as GitHub Actions and Octopus Deploy
 </li>
 <li>
 Enable self-service capabilities so teams can deploy and manage workloads independently
 </li>
 <li>
 Support Kubernetes clusters, container platforms, networking and identity integrations
 </li>
 <li>
 Implement guardrails and policies to support security, compliance and scalability
 </li>
 <li>
 Maintain monitoring, logging, alerting and performance standards across the platform
 </li>
 <li>
 Identify and resolve bottlenecks in engineering workflows and deployment pipelines
 </li>
 <li>
 Work closely with engineering teams to improve tooling, reliability and speed of delivery
 </li>
 <li>
 Support incident triage, including security-related tickets
 
 
 </li>
 </ul>
 
 The knowledge, experience and qualifications you need
 
 
 
 <ul>
 <li>
 Experience working with cloud platforms, ideally Azure
 </li>
 <li>
 Experience with infrastructure as code (Terraform preferred)
 </li>
 <li>
 Exposure to scripting (e.g. Bash or similar)
 </li>
 <li>
 Experience building or maintaining CI/CD pipelines
 </li>
 <li>
 Familiarity with tools such as GitHub Actions, Octopus Deploy or similar
 </li>
 <li>
 Understanding of modern application stacks (e.g. .NET, C#, React)
 </li>
 <li>
 Experience monitoring systems, applications and cloud environments
 </li>
 <li>
 Ability to support and guide development teams on DevOps practices
 
 
 </li>
 </ul>
 
 The base
 
 
 
 You'll be based at the Benchmark Head Office, within our Broadlands Business Campus near Horsham in West Sussex but will need to be present across our other offices, including the main Schroders headquarters in London. It has high standards and international reputation, without being in the city: a big, countryside campus means life will feel a little different.
 
 
 We support our offices by using cutting edge software and hardware and our spacious campus facilities mean there's a great working environment for the team. With an on-site restaurant, coffee shop and gym, our campus has much to offer. And commuters can relax on our dedicated regular shuttle bus to and from Horsham&rsquo;s main line train station.
 
 
 
 We're looking for the best, whoever they are
 
 
 
 
 We know that diverse perspectives and an inclusive culture where all can succeed lead to better decisions and stronger outcomes for the company its clients and its employees. That&rsquo;s why inclusion and diversity are strategic priorities for us. We&rsquo;re proud to be an equal opportunities employer. You&rsquo;re welcome at Benchmark regardless of your age, disability, gender identity or expression, religious beliefs, sexual orientation, or socio-economic background. We&rsquo;re building a workplace where everyone feels respected, valued, and empowered to thrive.
 
</div>

DevOps Engineer

Global 4 Communications

<div>2nd Line Technical Support Engineer 
Location: Horsham, West Sussex
Position Type: Full-time, Permanent
Hours: Monday to Friday, 08:30 - 17:30
Salary Range: Negotiable (Depending on experience) 
About Global 4 
At Global 4, we Love Tech. We provide a wide range of market-leading telecom, connectivity, cloud, and IT services to businesses across the UK. Our vision is to solve our customers' technology challenges by advising, implementing, and supporting the right solutions with best-in-class service excellence. 
Purpose of the Role 
As a 2nd Line Technical Support Engineer, you will bridge the gap between initial triage and deep infrastructure/vendor support. You will act as the key escalation point for our 1st Line team, taking ownership of complex data, broadband, and Unified Communications (UCaaS) faults. Operating in a fast-paced environment, your goal is to troubleshoot technical issues efficiently, hit strict Service Level Agreements (SLAs), and communicate technical resolutions in simple, clear terms to our customers. 
Key Responsibilities 
<ul><li>
Provide 2nd Line Technical Support for escalated incidents across broadband, VoIP, and network infrastructure, ensuring timely and effective resolution with minimal supervision.</li><li>
Perform advanced diagnostics and fault isolation using tools such as packet capture analysis, SIP tracing, and router configuration interfaces (e.g., CLI, GUI).</li><li>
Troubleshoot and resolve complex service-affecting issues including latency, jitter, call routing anomalies, and authentication failures across multi-vendor platforms.</li><li>
Liaise with third-party providers (e.g., carriers, hardware vendors, hosted service platforms) to escalate and coordinate resolution of external faults.</li><li>
Maintain comprehensive and structured ticket documentation, ensuring all actions, timestamps, and communications are logged in accordance with internal standards and regulatory frameworks (ISO 27001, GDPR).</li><li>
Conduct validation testing post-resolution, including line tests, QoS verification, and service restoration checks to ensure no residual impact to the customer.</li><li>
Proactively monitor ticket queues and system alerts, triaging based on severity, SLA targets, and customer impact to maintain operational efficiency.</li><li>
Contribute to root cause analysis and problem management by identifying recurring faults and proposing long-term fixes or process improvements.</li><li>
Collaborate with engineering, provisioning, and service delivery teams to ensure seamless handovers and coordinated resolution of cross-functional issues.</li><li>
Act as a technical escalation point within the team, supporting junior staff and sharing expertise through documentation, training, and peer mentoring.</li><li>
Demonstrate a strong working knowledge of IP networking (DNS, DHCP, NAT, VLANs), SIP protocol behaviour, and broadband technologies (FTTC, FTTP, ADSL).</li><li>
Translate complex technical findings into clear, customer-friendly language, ensuring clients are informed and reassured throughout the support lifecycle.</li></ul> 
Skills &amp; Qualifications 
Essential Experience 
<ul><li>
Minimum 2 years of experience working in a dedicated Telecoms Support or managed service provider (MSP) helpdesk environment.</li><li>
Strong fundamental knowledge of IP Networking (DNS, DHCP, NAT, Subnetting, and VLANs).</li><li>
Proven technical understanding of SIP Protocol behavior and broadband technologies.</li><li>
A natural aptitude for problem-solving under pressure with impeccable attention to detail.</li></ul> 
Desirable Certifications (Highly Advantaged) 
<ul><li>
Strong practical knowledge of configuring, maintaining, and troubleshooting Meraki or DrayTek routers.</li><li>
8x8 UCaaS Support Certification (or equivalent hosted VoIP platform qualifications).</li><li>
CCNA or equivalent networking certification.</li></ul> 
Core Competencies<ul><li> 
Customer Centric: A passionate, warm, and open approach to customer service with strong conflict resolution skills.</li><li>
Highly Organised: Able to effectively multitask, prioritise tasks, and jump between varying priority tickets seamlessly.</li><li>
Solution-Driven: A proactive team player focused on quality execution, trend analysis, and root-cause fix identification.</li></ul> 
What We Offer 
<ul><li>
50% off our Broadband &amp; Utility packages, completely free after two years</li><li>
&pound;1,000 Refer A Friend Scheme</li><li>
25 days holiday allowance plus bank holidays- increasing up to 30 days with length of service</li><li>
&pound;250 Bright Ideas Scheme</li><li>
Quarterly Top Performer's Day Out</li><li>
Buy &amp; Sell holiday allowance scheme</li><li>
Death in service benefit
</li><li>Friday fridge</li><li>
Paid Charity leave</li></ul></div>

2nd Line IT Support Engineer

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2 devops engineer jobs In Saint Columb Minor

DevOps Engineer

2nd Line IT Support Engineer