customer success & support lead Jobs in Lahore

customer success & support lead

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microsoft dynamics 365 functional consultant

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sales operations executive Jobs in Lahore

sales operations executive

sap successfactors compensation consultant Jobs in Lahore

sap successfactors compensation consultant

director customer success erp sap

Biafo Tech

The incumbent will undertake overall responsibility for the management and delivery of contracted services in SAP for a portfolio of customer accounts and to ensure these services meet the contracted specifications established with customers, maintaining high levels of customer satisfaction and quality assurance as per the global best practices whilst maintaining or improving profitability of these accounts.Responsibilities:<ul><li>Ensuring that the KPIs are met for each individual of the team</li><li>Managing and delivering the project related Profit and Loss account to agreed targets.</li><li>Developing and enhancing the strategic relationship with the customer.</li><li>Delivering Service Level Agreements, customer commitments and service improvement programs.</li><li>Working effectively with the customer and internal delivery teams to resolve operational issues.</li><li>Administer the Project Management Office and its KPIs</li><li>Developing and implementing processes to streamline the operations</li><li>Identifying training need assessments</li><li>Monitoring, maintaining, and improving levels of customer satisfaction and agreeing action plans with the customer for continuous improvement.</li><li>Providing, reviewing and validating financial and resource forecast information and variances on a monthly basis.</li><li>Identifying up-sell opportunities.</li><li>Ensuring services are delivered in accordance with the SAP implementation methodology as well as with Business Management Systems and in line with the Delivery Assurance Framework.</li><li>Bringing about improvements in service management tools, processes and the organization.</li><li>Providing out of hours cover for customers on the call-out rota if required.</li></ul>Essential / Minimum Qualifications:<ul><li>SAP knowledge &ndash; able to articulate, the capabilities and benefits of SAP and the key challenges around supporting these systems. Expertise in SAP at either functional or technical module level.</li><li>Demonstrable successful background in IT service management of services with delivery from local &amp; offshore teams, including evidence of consistently high performance against service management targets, meeting client deliverables, growing account revenues, effective client engagement.</li><li>Financial Management: Previous equivalent responsibility for P&amp;L</li><li>Communication Skills: Fluent English written and verbal. Confident communicating with senior stakeholders, including presentations and gaining buy in from key decision makers.</li><li>Risk management: able to identify immediate and long term risks to business services and take appropriate action to ensure service levels.</li><li>Change management: Identify operational areas for business improvements and oversee / implement changes.</li><li>Responds constructively when under pressure.</li><li>Communicates and implements vision.</li><li>Wins the commitment and support to achieve objectives.</li><li>Is able to deal with ambiguous situations and provide leadership to ensure successful outcomes.</li><li>Is positive about situations, relationships and problems.</li><li>Demonstrates calm and controlled performance.</li><li>Takes initiatives and helps others identify opportunities and then see them through.</li><li>Actively seeks to promote and share knowledge, insights and learning.</li></ul>Desirable Qualifications:<ul><li>ITIL Qualification</li><li>Project management: experience in successfully managing IT projects end to end relating to supporting ongoing IT service provision e.g. green field implementations, system upgrades, changes, integration of new services.</li></ul>Job Type: Full-timeWork Location: In person

Director Customer Success (ERP SAP)

MILELE

We&rsquo;re Hiring &mdash; Senior Manager / Director Sales (Enterprise Solutions)Location: Lahore, PakistanMilele TechMilele Tech is seeking a dynamic and high-performing Senior Manager / Director Sales to lead revenue growth across ERP solutions, application development, BI services, and enterprise IT offerings. If you are passionate about closing deals, building client relationships, and leading sales strategy &mdash; we want to meet you!Key ResponsibilitiesDevelop and execute sales strategies to achieve revenue targets for ERP, application development, BI, and related services.Identify and pursue new business opportunities through networking, cold calling, events, and industry connections.Grow business across manufacturing, retail, logistics, healthcare, and finance sectors.Own the complete sales lifecycle: lead generation &rarr; qualification &rarr; proposal &rarr; negotiation &rarr; closing.Build and maintain strong relationships with C-level executives and key decision-makers.Collaborate with pre-sales and delivery teams to design tailored solutions for clients.Respond to RFPs/RFIs, deliver presentations, and drive contract negotiations.Maintain sales pipeline, forecasts, and CRM updates.Stay updated on SAP &amp; Oracle product updates, licensing, and competitors.Represent Milele Tech at conferences, industry forums, and webinars.Provide leadership support to the sales team when required.RequirementsBachelor&rsquo;s degree in Business, Computer Science, or relevant field (MBA preferred)5&ndash;8 years of B2B enterprise sales experience in ERP &amp; enterprise IT servicesStrong knowledge of SAP, Oracle, BI tools, and application development servicesSolid understanding of enterprise professional services marketProven track record of achieving and exceeding revenue goalsExcellent communication, negotiation, and presentation skillsProficiency in CRM systems, ERP platforms, and MS Office toolsTeam leadership skills and solution-focused mindsetWhy Milele Tech?Lead strategic enterprise salesWork with global customers &amp; cutting-edge technologyGrowth opportunities in a scaling organizationHow to ApplySubmit your resume via: careers.pk@mileletech.comORhttps://lnkd.in/dyAyc_vvBe part of a technology company that&rsquo;s transforming the enterprise IT landscape!#Hiring #SalesLeadership #EnterpriseSales #ERPJobs #TechJobs #SAP #Oracle #BusinessIntelligence #LahoreJobs #MileleTech #CareerOpportunity #NowHiringJob Type: Full-timePay: Up to Rs10.00 per monthApplication Question(s):<ul><li>What are your salary expectations?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>IT Support: 2 years (Required)</li></ul>Work Location: In person

Senior Manager/Director Sales

We are seeking an experienced SAP LMS Consultant to manage and optimize our SAP Learning Management System. The ideal candidate will have in-depth knowledge of SAP LMS configuration, learning processes, and reporting, with the ability to translate business requirements into effective learning solutions.Key Responsibilities<ul><li>Implement, configure, and maintain SAP LMS modules in alignment with organizational learning needs.</li><li>Collaborate with HR and IT teams to define learning strategies and training programs.</li><li>Manage course catalogs, user roles, learning plans, and curriculum structures.</li><li>Configure workflows, certifications, and compliance training within SAP LMS.</li><li>Generate reports and dashboards for learning analytics and management reviews.</li><li>Provide end-user support and troubleshooting for SAP LMS users.</li><li>Conduct system testing, upgrades, and ensure LMS data integrity.</li><li>Collaborate with SAP Functional and Technical teams for integrations with SAP SuccessFactors, Payroll, or other ERP modules.</li><li>Recommend best practices and process improvements to enhance the learning experience.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in HR, IT, Business Administration, or a related field.</li><li>Minimum 3-5 years of experience in SAP LMS implementation and support.</li><li>Strong knowledge of SAP Learning Solution (LSO) or SAP SuccessFactors Learning.</li><li>Experience with training administration, reporting, and LMS workflows.</li><li>Excellent analytical, problem-solving, and communication skills.</li><li>Familiarity with integration between SAP LMS and other SAP modules or third-party systems.</li><li>Proficiency in English (spoken) is required.</li></ul>Preferred Skills<ul><li>SAP LMS Certification is a plus.</li><li>Hands-on experience with SAP Fiori LMS interfaces.</li><li>Knowledge of content management systems and e-learning tools.</li><li>Experience in global learning environments and compliance training.</li></ul>Competencies<ul><li>Strong organizational and project management skills.</li><li>Ability to work independently and collaboratively.</li><li>Detail-oriented with focus on data accuracy.</li><li>Customer-oriented mindset to support internal stakeholders.</li></ul>Job Type: Full-timeWork Location: In person

SAP LMS Consultant

Pharmaceutical Lahore

Key Responsibilities<ul><li>Manage and support day-to-day ERP operations (SAP B1 preferred).</li><li>Ensure data accuracy, consistency, and timely record updates.</li><li>Assist in system troubleshooting, configuration, and user support.</li><li>Collaborate with departments for ERP-related requirements and enhancements.</li><li>Prepare reports, maintain documentation, and ensure proper record keeping.</li><li>Analyze technical issues and provide effective, timely solutions.</li></ul>Required Skills<ul><li>Strong SAP B1 knowledge (must).</li><li>Excellent technical understanding of ERP systems.</li><li>Strong analytical and problem-solving skills.</li><li>Good command of documentation, reporting, and record management.</li><li>Ability to work cross-functionally and handle multiple assignments.</li></ul>Experience<ul><li>1&ndash;3 years of relevant ERP experience (SAP B1 environment preferred).</li><li>Experience in the pharmaceutical sector will be an added advantage.</li></ul>How to ApplyInterested candidates can share their CV at: hr@novamed.com.pk Subject: Senior Officer ERP &ndash; MISJob Type: Full-timeApplication Question(s):<ul><li>Please mention your current monthly salary.</li><li>What is your expected monthly salary for this position?</li><li>How many years of relevant work experience do you have in related field?</li><li>Where are you currently residing (city and area)?</li><li>If selected, how soon can you join?</li></ul>Work Location: In person

Senior Officer ERP

Euro Oil Pvt Ltd

Job Summary:The SAP B1 ERP Officer will be responsible for the effective administration, maintenance, customization, and optimization of SAP Business One. The role involves supporting end-users, improving business processes, ensuring data integrity, and collaborating with various departments to enhance system utilization. The ideal candidate will have strong analytical skills, solid knowledge of SAP B1 modules, and hands-on experience in managing ERP configurations and integrations.Key Responsibilities:&middot; Manage day-to-day operations of SAP Business One across all company departments.<ul><li>Provide first and second-level user support &mdash; troubleshooting, resolving issues, and escalating complex cases as needed.</li><li>Monitor system performance and ensure optimal uptime and data security.</li><li>Maintain user roles, authorizations, and access rights.</li><li>Participate in SAP B1 implementation, upgrades, and enhancement projects.</li><li>Customize forms, queries, and reports using SAP B1 tools (e.g., Query Generator, Crystal Reports, B1 Usability Package, etc.).</li><li>Configure and optimize key modules such as Finance, Inventory, Sales, Purchasing, Production, and MRP.</li><li>Collaborate with functional departments to analyze business processes and identify automation or efficiency opportunities.</li><li>Assist in data migration, cleansing, and validation during system changes or upgrades.</li><li>Conduct end-user training sessions and prepare user manuals.</li><li>Design and generate operational and management reports using Crystal Reports, SAP Query Generator, or SQL-based tools.</li><li>Ensure data consistency, integrity, and compliance with company policies.</li><li>Support management with analytical insights for decision-making.</li></ul>Qualifications and Experience:Education:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science</li><li>Experience:</li><li>3 years of professional experience in ERP administration or support, with at least 2+ years hands-on experience in SAP Business One.</li></ul>&middot; Knowledge of SQL Server, Crystal Reports, and SAP B1 SDK or Integration Framework (B1iF) is a plus.<ul><li>Strong understanding of SAP B1 modules (Finance, Inventory, Sales, Purchasing, Production). Basic knowledge of database management (SQL).</li><li>Experience with add-ons and integrations (e.g., Boyum, TaskCentre, Shopify, or custom APIs).</li><li>Familiarity with data backup and system maintenance procedures.</li></ul>Soft Skills:<ul><li>Excellent problem-solving and analytical thinking.</li><li>Strong communication and documentation skills.</li></ul>Job Type: Full-timeWork Location: In person

SAP Specialist

DURA POLYMER INDUSTRIES

Position Title: Assistant Manager &ndash; SAP Business One (SAP B1)Department: IT / ERPReports To: Manager &ndash; SAP / IT ManagerLocation: LahorePosition Overview:The Assistant Manager SAP B1 is responsible for overseeing and supporting the implementation, maintenance, customization, and optimization of the SAP Business One (SAP B1) ERP system. The role ensures smooth business operations by providing technical and functional expertise across various modules.Key Responsibilities:1. SAP B1 System Management<ul><li>Manage day-to-day SAP B1 operations.</li><li>Monitor system functionality and troubleshoot issues.</li><li>Ensure smooth integration with other systems/tools.</li></ul>2. Implementation &amp; Support<ul><li>Assist in SAP B1 implementation, upgrades, and enhancements.</li><li>Provide user support across modules such as Finance, Inventory, Sales, Purchase, Production, and HR.</li><li>Handle configuration, testing, and deployment of new features.</li></ul>3. Customization &amp; Development<ul><li>Work with SDK, queries, forms, and add-ons as required.</li><li>Coordinate with external SAP partners for specialized development.</li><li>Customize reports using Crystal Reports or other reporting tools.</li></ul>4. Data Management<ul><li>Ensure accuracy and integrity of master data.</li><li>Perform data migration, backup, and database maintenance (HANA/SQL).</li></ul>5. Training &amp; Documentation<ul><li>Conduct training sessions for end-users.</li><li>Prepare user manuals, SOPs, and process documentation.</li></ul>6. Business Process Improvement<ul><li>Analyze business requirements and propose SAP-based solutions.</li><li>Assist departments in improving workflow efficiency.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, Business, or related field.</li><li>2&ndash;5 years of experience with SAP B1.</li><li>Strong knowledge of SAP B1 modules (Finance, Inventory, Sales, Purchase, Production, etc.).</li><li>Experience with SQL queries, stored procedures, and SAP B1 SDK.</li><li>Knowledge of Crystal Reports.</li><li>Good analytical, troubleshooting, and communication skills.</li></ul>Job Type: Full-timeWork Location: In person

Assistant Manager SAP

Responsibilities:<ul><li>Lead and actively participate in SAP EWM, LE, and MM systems implementation projects.</li><li>Demonstrate comprehensive knowledge of end-to-end business processes, ensuring alignment with organizational objectives.</li><li>Exhibit a profound understanding of SAP EWM Outbound, Inbound, and Internal processes, including VAS, Quality Inspections, EGR, Wave Management, Physical Inventory, and Posting Changes.</li><li>Showcase expertise in creating Master Data, including Packaging Specifications, Warehouse Organizational Structure, and Handling Units settings. Proficiently configure and modify the Post Processing Framework in SAP EWM and establish seamless system integration between SAP ERP and SAP EWM.</li><li>Implement Labour Management, Yard Management, and Cross Docking functionalities in SAP EWM.</li><li>Develop interfaces using technologies such as RFC, ALE, IDoc, and Web Services.</li><li>Demonstrate proficiency in system enhancements and configuration in the SAP EWM environment.</li><li>Manage the entire project life cycle, including analysis, design, development, testing, implementation, and documentation.</li><li>Lead and contribute to data migration processes to ensure the accuracy and integrity of data.</li><li>Collaborate effectively within a team, demonstrating strong teamwork skills.</li></ul>Qualifications:<ul><li>Over 3 years of hands-on experience in implementing SAP systems, particularly in EWM, LE, and MM domains.</li><li>Proven expertise in at least one full cycle SAP EWM implementation.</li><li>In-depth understanding of SAP EWM Outbound, Inbound, and Internal processes, with knowledge of VAS, Quality Inspections, EGR, Wave Management, Physical Inventory, and Posting Changes.</li><li>Proficiency in creating Master Data, configuring the Post Processing Framework, and establishing system integration between SAP ERP and SAP EWM.</li><li>Familiarity with Labour Management, Yard Management, and Cross Docking implementation in SAP EWM.</li><li>Experience in interface development using technologies like RFC, ALE, IDoc, and Web Services.</li><li>Background in system enhancements and configuration within SAP EWM.</li><li>Proficiency in English (spoken) is required.</li></ul>Job Type: Full-timeWork Location: In person

SAP EWM Consultant

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