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director of groups and events

Shangri-La Group

<div>
 
 Shangri-La Barr Al Jissah Muscat , Sultanate of Oman
 
 
 Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La&rsquo;s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
 
 
 
 The Director of Groups &amp; Events is responsible for the strategic leadership, operational efficiency, and financial performance of the Groups &amp; Events division. This role ensures seamless execution of conferences, banquets, weddings, and corporate functions, delivering exceptional guest experiences while maximizing revenue and profitability. The incumbent will oversee the Events, Catering, and Banqueting teams, collaborating closely with Sales, F&amp;B, Rooms, and other departments to uphold Shangri-La&rsquo;s service standards and reputation for excellence.
 
 
 
 
 Key Responsibilities
 
 
 
 
 Event Planning &amp; Execution
 
 
 
 <ul>
 <li>
 Ensure flawless planning and delivery of all events, meetings, and banquets in line with guest expectations and brand standards.
 </li>
 <li>
 Conduct regular site inspections of function venues and back-of-house areas to monitor setup, cleanliness, and service readiness.
 </li>
 <li>
 Oversee event design, theming, and service delivery to maintain creativity, attention to detail, and consistency.
 </li>
 <li>
 Coordinate with culinary and F&amp;B teams to ensure quality, timing, and presentation of food and beverage offerings.
 
 
 </li>
 </ul>
 
 Guest Experience &amp; Service Standards
 
 
 
 <ul>
 <li>
 Guarantee personalized service by understanding guest needs and providing tailored event solutions.
 </li>
 <li>
 Implement and maintain service guidelines with strong emphasis on guest satisfaction and service recovery.
 </li>
 <li>
 Engage directly with event hosts and key clients to build long-term relationships and ensure repeat business.
 
 
 </li>
 </ul>
 
 Hygiene, Safety &amp; Compliance
 
 
 
 <ul>
 <li>
 Enforce Shangri-La&rsquo;s hygiene, safety, and sanitation protocols across all banquet and meeting spaces.
 </li>
 <li>
 Ensure compliance with fire safety, health, and licensing requirements for all events.
 
 
 </li>
 </ul>
 
 Administration, Reports &amp; Communication
 
 
 
 <ul>
 <li>
 Review daily and overnight reports to track event operations and progress.
 </li>
 <li>
 Share key information and updates from other divisions with the Groups &amp; Events team.
 </li>
 <li>
 Conduct daily and pre-event briefings with banquet leaders and planners to ensure operational alignment.
 </li>
 <li>
 Attend EXCOM meetings and contribute insights related to events and group business.
 
 
 </li>
 </ul>
 
 Meetings &amp; Reviews
 
 
 
 <ul>
 <li>
 Lead monthly Groups &amp; Events meetings to review:
 </li>
 <ul>
 <li>
 Maintenance needs and Engineering updates
 </li>
 <li>
 Sales &amp; Catering pipeline updates
 </li>
 <li>
 Event achievements, challenges, and feedback
 </li>
 <li>
 Training needs and service improvement plans
 
 </li>
 </ul>
 </ul>
 
 Budgeting &amp; Forecasting
 
 
 
 <ul>
 <li>
 Prepare annual budgets and forecasts for the Groups &amp; Events division based on historical data, market trends, and future demand.
 </li>
 <li>
 Monitor daily revenue, covers, and average spend per event.
 </li>
 <li>
 Provide rolling three-month forecasts and highlight variances to RGM and DOF.
 
 
 </li>
 </ul>
 
 Strategic Leadership
 
 
 
 <ul>
 <li>
 Develop and execute business strategies to grow MICE (Meetings, Incentives, Conferences, and Exhibitions) and social event market share.
 </li>
 <li>
 Identify and pursue new business opportunities through competitor analysis and market intelligence.
 </li>
 <li>
 Drive innovation in event offerings, packages, and guest experiences while maintaining profitability.
 
 
 </li>
 </ul>
 
 Operational Management
 
 
 
 <ul>
 <li>
 Oversee day-to-day operations of banqueting, events, and catering services.
 </li>
 <li>
 Ensure timely and accurate event setup, service delivery, and breakdown.
 </li>
 <li>
 Maintain high standards of d&eacute;cor, equipment, and service across all event venues.
 
 
 </li>
 </ul>
 
 Financial Oversight
 
 
 
 <ul>
 <li>
 Manage event-related financials, including revenue generation, cost control, and profitability analysis.
 </li>
 <li>
 Optimize cost per cover and monitor cost of sales in coordination with F&amp;B and Culinary.
 </li>
 <li>
 Implement yield strategies for banquet spaces to maximize revenue opportunities.
 
 
 </li>
 </ul>
 
 Team Development
 
 
 
 <ul>
 <li>
 Lead, coach, and develop the Groups &amp; Events leadership team to deliver consistent excellence.
 </li>
 <li>
 Foster a culture of collaboration, accountability, and guest-centric service.
 </li>
 <li>
 Ensure succession planning and professional growth through training and development programs.
 
 
 </li>
 </ul>
 
 Client &amp; Guest Engagement
 
 
 
 <ul>
 <li>
 Build strong partnerships with corporate, government, and social clients to drive repeat and referral business.
 </li>
 <li>
 Actively participate in client meetings, pre-event planning sessions, and post-event evaluations.
 </li>
 <li>
 Develop client appreciation initiatives and maintain strong networks within the local and regional MICE market.
 </li>
 </ul>
</div>

Director of Groups and Events

<div>
 
 Shangri-La Barr Al Jissah Muscat
 
 , Sultanate of Oman
 
 
 Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La&rsquo;s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
 
 Event Sales Executive
 
 
 The Event Sales Executive is responsible for generating and converting event-related business opportunities, ensuring smooth planning and flawless execution of meetings, banquets, weddings, and social functions. This role focuses on client relationship management, sales conversion, and effective coordination with internal departments to deliver memorable guest experiences while maximizing revenue and profitability.
 
 
 Key Responsibilities
 
 
 Sales &amp; Business Development
 
 
 <ul>
 <li>
 Actively solicit new event business through sales calls, networking, referrals, and follow-ups.
 </li>
 <li>
 Prepare and present proposals, quotations, and contracts tailored to client requirements.
 </li>
 <li>
 Maximize sales opportunities by upselling banquet packages, F&amp;B options, and value-added services.
 </li>
 <li>
 Maintain a healthy pipeline of leads and ensure timely conversion of inquiries into confirmed bookings.
 
 
 </li>
 </ul>
 Client Relationship Management
 
 
 <ul>
 <li>
 Build and maintain strong relationships with corporate clients, wedding planners, travel agents, and social event organizers.
 </li>
 <li>
 Conduct site inspections and pre-event meetings with clients to understand needs and expectations.
 </li>
 <li>
 Provide personalized service, ensuring clear communication and professional handling of all client inquiries.
 </li>
 <li>
 Implement effective post-event follow-ups to secure repeat and referral business.
 
 
 </li>
 </ul>
 Event Coordination &amp; Execution
 
 
 <ul>
 <li>
 Liaise with the Groups &amp; Events, Banquet Operations, Culinary, and F&amp;B teams to ensure seamless event delivery.
 </li>
 <li>
 Communicate all event details accurately in Banquet Event Orders (BEOs).
 </li>
 <li>
 Attend pre-event briefings and, when necessary, support on-site coordination to guarantee flawless service.
 </li>
 <li>
 Handle last-minute changes and ensure quick, professional resolution of client concerns.
 
 
 </li>
 </ul>
 Administration &amp; Reporting
 
 
 <ul>
 <li>
 Maintain accurate client records and contracts in the CRM system.
 </li>
 <li>
 Prepare daily, weekly, and monthly sales reports, highlighting pipeline progress and conversion ratios.
 </li>
 <li>
 Track event revenue, average checks, and covers to support forecasting and budgeting.
 
 
 </li>
 </ul>
 Financial Responsibility
 
 
 <ul>
 <li>
 Achieve assigned revenue targets through proactive sales and upselling strategies.
 </li>
 <li>
 Ensure pricing and contract negotiations align with company profitability guidelines.
 </li>
 <li>
 Monitor payment schedules, deposits, and invoicing to support financial accuracy.
 
 
 </li>
 </ul>
 Teamwork &amp; Collaboration
 
 
 <ul>
 <li>
 Work closely with the Director of Groups &amp; Events and Sales Managers to align on strategy and key accounts.
 </li>
 <li>
 Collaborate with marketing for promotional materials, event packages, and social media campaigns.
 </li>
 <li>
 Support banquet operations and service teams during peak periods or high-profile events.
 
 
 </li>
 </ul>
 Key Competencies
 
 
 <ul>
 <li>
 Strong sales, negotiation, and customer service skills.
 </li>
 <li>
 Excellent organizational abilities and attention to detail.
 </li>
 <li>
 Ability to handle multiple inquiries and events simultaneously.
 </li>
 <li>
 Professional communication skills, both written and verbal.
 </li>
 <li>
 Proficiency in CRM systems, Microsoft Office, and event management software.
 </li>
 </ul>
</div>

Event Sales Executive

<div>
 
 Shangri-La Barr Al Jissah Muscat
 
 , Sultanate of Oman
 
 
 Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La&rsquo;s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
 
 Sales Executive (Local Corporate Accounts &amp; Government)
 
 
 The Sales Executive (Local Corporate Accounts &amp; Government) is responsible for developing and maintaining strong relationships with local corporate clients, government entities, and semi-government institutions. This role focuses on maximizing revenue from room sales, meetings, conferences, and banqueting business while ensuring seamless service delivery. The incumbent will actively engage with key stakeholders, negotiate contracts, and collaborate with internal departments to achieve sales targets and strengthen Shangri-La&rsquo;s position as the preferred partner for local business and government hospitality needs.
 
 
 Key Responsibilities
 
 
 Sales &amp; Business Development
 
 
 <ul>
 <li>
 Actively source and secure business from local corporate accounts and government organizations.
 </li>
 <li>
 Conduct regular sales calls, client visits, and networking activities to maintain strong visibility in the market.
 </li>
 <li>
 Prepare and present proposals, contracts, and rate agreements that align with business requirements and profitability goals.
 </li>
 <li>
 Identify and develop new opportunities to increase market share in the government and corporate segments.
 
 
 </li>
 </ul>
 Client Relationship Management
 
 
 <ul>
 <li>
 Build long-term partnerships with decision-makers in ministries, government offices, and corporate companies.
 </li>
 <li>
 Provide personalized service and act as the main point of contact for assigned accounts.
 </li>
 <li>
 Organize site inspections, familiarization visits, and corporate hospitality events to showcase hotel facilities.
 </li>
 <li>
 Ensure professional follow-up and service recovery to secure repeat and referral business.
 
 
 </li>
 </ul>
 Market Intelligence &amp; Reporting
 
 
 <ul>
 <li>
 Monitor competitor activities, government policies, and business trends that may affect demand.
 </li>
 <li>
 Provide regular updates and recommendations to the Director of Sales &amp; Marketing on account performance and opportunities.
 </li>
 <li>
 Maintain accurate records of all sales activities and client communications in the CRM system.
 </li>
 <li>
 Prepare weekly and monthly sales reports highlighting pipeline status and conversion ratios.
 
 
 </li>
 </ul>
 Contracting &amp; Negotiations
 
 
 <ul>
 <li>
 Negotiate local corporate and government rate agreements within company guidelines.
 </li>
 <li>
 Ensure contracts are accurate, up-to-date, and aligned with budgeted revenue goals.
 </li>
 <li>
 Monitor account performance and ensure production commitments are achieved.
 
 
 </li>
 </ul>
 Event &amp; Group Coordination
 
 
 <ul>
 <li>
 Work closely with Groups &amp; Events and F&amp;B teams to coordinate corporate and government meetings, banquets, and conferences.
 </li>
 <li>
 Attend pre-event meetings to ensure client expectations are clearly communicated to operations.
 </li>
 <li>
 Support execution and follow-up for large-scale government and corporate functions.
 
 
 </li>
 </ul>
 Financial Accountability
 
 
 <ul>
 <li>
 Achieve and exceed assigned revenue targets from local corporate and government accounts.
 </li>
 <li>
 Optimize account contribution by increasing room nights, banquet covers, and F&amp;B spend.
 </li>
 <li>
 Monitor outstanding payments and support Finance in timely collection.
 
 
 </li>
 </ul>
 Teamwork &amp; Collaboration
 
 
 <ul>
 <li>
 Collaborate with Marketing to create targeted campaigns and promotions for corporate and government sectors.
 </li>
 <li>
 Coordinate with Reservations and Front Office to ensure smooth booking processes and guest handling.
 </li>
 <li>
 Support cross-departmental initiatives to strengthen overall guest satisfaction.
 
 
 </li>
 </ul>
 Key Competencies
 
 
 <ul>
 <li>
 Proven sales experience in hospitality, preferably with focus on corporate and government segments.
 </li>
 <li>
 Strong networking and relationship-building skills with local business communities.
 </li>
 <li>
 Excellent communication, negotiation, and presentation abilities.
 </li>
 <li>
 Cultural awareness and knowledge of government protocols and procedures.
 </li>
 <li>
 Proficiency in Microsoft Office, CRM, and hotel sales systems.
 </li>
 </ul>
</div>

Sales Executive (Local Corporate Accounts & Government)

<div>
 
 Shangri-La Barr Al Jissah Muscat
 
 , Sultanate of Oman
 
 
 Nestled in between the dramatic backdrop of rugged mountains and the pristine waters of the Sea of Oman, Shangri-La&rsquo;s Barr Al Jissah Resort and Spa is set on 124 acres of stunning scenery and home to three spectacular hotels: the family orientated Al Waha comprises 262 rooms, the diverse Al Bandar comprises 198 deluxe rooms and the luxurious and most exclusive Al Husn has 180 elegantly appointed guestrooms and suites. The resort also features 22 Food and Beverage outlets, 1,056 sqm ballroom with 8 breakout rooms, wide variety of recreational facilities, and a spa with 12 treatment villas.
 
 
 Sales Executive (Russian Speaking)
 
 
 The Sales Executive (Russian Speaking) is responsible for driving sales and revenue growth from the Russian-speaking market segment. This role focuses on developing strong relationships with Russian-speaking clients, travel agents, and corporate partners, ensuring seamless communication and exceptional service. The incumbent will work closely with the Sales &amp; Marketing team and other operational departments to maximize market share, achieve revenue targets, and position Shangri-La as the preferred choice for leisure and business travelers.
 
 
 Key Responsibilities
 
 
 Sales &amp; Business Development
 
 
 <ul>
 <li>
 Proactively source new business from the Russian-speaking leisure, corporate, and MICE segments.
 </li>
 <li>
 Conduct sales calls, client visits, and participate in trade shows and roadshows targeting Russian-speaking markets.
 </li>
 <li>
 Prepare proposals, quotations, and contracts in Russian and English to meet client requirements.
 </li>
 <li>
 Identify opportunities to upsell rooms, suites, and F&amp;B packages to maximize revenue.
 
 
 </li>
 </ul>
 Client Relationship Management
 
 
 <ul>
 <li>
 Build and maintain strong relationships with Russian-speaking clients, tour operators, and travel agencies.
 </li>
 <li>
 Conduct site inspections and FAM trips for potential clients from the Russian market.
 </li>
 <li>
 Ensure all communication and service delivery are culturally adapted and language-appropriate.
 </li>
 <li>
 Provide post-stay follow-ups to maintain loyalty and secure repeat business.
 
 
 </li>
 </ul>
 Market Intelligence &amp; Reporting
 
 
 <ul>
 <li>
 Monitor competitor activities and market trends in the Russian-speaking market.
 </li>
 <li>
 Share regular market updates and business intelligence with the Director of Sales &amp; Marketing.
 </li>
 <li>
 Maintain accurate records of accounts, leads, and activities in the CRM system.
 </li>
 <li>
 Prepare weekly and monthly reports on performance, pipeline, and conversion rates.
 
 
 </li>
 </ul>
 Event &amp; Group Coordination
 
 
 <ul>
 <li>
 Support Russian-speaking groups and events, ensuring smooth communication between clients and operational teams.
 </li>
 <li>
 Translate and clarify client requirements for Banqueting, Rooms, and F&amp;B teams.
 </li>
 <li>
 Attend pre-conference and post-event meetings when required to ensure guest satisfaction.
 
 
 </li>
 </ul>
 Financial Accountability
 
 
 <ul>
 <li>
 Achieve assigned sales and revenue targets from the Russian-speaking segment.
 </li>
 <li>
 Ensure pricing and contract negotiations meet profitability guidelines.
 </li>
 <li>
 Track account production and contribution to overall hotel revenue.
 
 
 </li>
 </ul>
 Teamwork &amp; Collaboration
 
 
 <ul>
 <li>
 Work closely with Reservations, Front Office, and Guest Relations to ensure seamless handling of Russian-speaking guests.
 </li>
 <li>
 Collaborate with Marketing to design campaigns, brochures, and online content tailored for Russian markets.
 </li>
 <li>
 Support cross-department initiatives to enhance service for Russian-speaking guests.
 
 
 </li>
 </ul>
 Key Competencies
 
 
 <ul>
 <li>
 Native or fluent proficiency in Russian (spoken and written) and strong command of English.
 </li>
 <li>
 Proven sales experience in hospitality, preferably in leisure or corporate markets.
 </li>
 <li>
 Strong communication and negotiation skills with cultural sensitivity.
 </li>
 <li>
 Ability to manage multiple accounts and projects simultaneously.
 </li>
 <li>
 Proficiency in Microsoft Office and CRM/sales systems.
 </li>
 </ul>
</div>

Sales Executive (Russian Speaking)

<div>
 
 The Sales Executive - ESS is responsible for the business development and sales &amp; marketing functions across the G4S Oman ESS division. He will lead a team of technical sales professionals including design and estimation and will develop and execute a product/service based business plan for the Division which will directly link to the annual sales revenue and profitability objectives. In addition the role will be tasked to grow the ESS business in line with the aggressive Country targets of the Sales Director. He/she must deliver year on year growth and lead entry into new sectors and markets.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Plan, direct, manage and oversee all aspect of the sales function, developing persuasive sales collateral, value propositions and winning proposal templates
 </li>
 <li>
 Play a key role in ensuring compliance with the company's CRM sales management tool.
 </li>
 <li>
 Set the sales and marketing budget in coordination with the Sales Director and track and control sales and margin performance and keep it within a set budget.
 </li>
 <li>
 In coordination with the ESS Operations Directors, take ownership of high value opportunities and manage the successful submission of large value bids.
 </li>
 <li>
 Identify and report on business opportunities in target markets working with our global sector heads to deliver high value, turn key solutions.
 </li>
 <li>
 Set key performance measures for the ESS team for monitoring performance of the Division.
 </li>
 <li>
 Build market and competitor information and ensure that it is kept up to date and relevant.
 </li>
 <li>
 Represent the business at conferences, exhibitions, trade fairs and networking events.
 </li>
 <li>
 Develop key business partnership with partners, suppliers and clients and major integrated ESS bids.
 </li>
 <li>
 Develop short and long term business strategies for delivering the company's key objectives leveraging the ESS Division's unique service offerings.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Engineering degree/diploma holder in Electrical, Electronics, Computer Science or its equivalents.
 </li>
 <li>
 Minimum of 10 years sales experience; with last 5 years on managerial level.
 </li>
 <li>
 Demonstrable successful experience in a senior sales role managing both sales and marketing functions.
 </li>
 <li>
 Demonstrable managerial sales experience in Extra Low Voltage Security Systems.
 </li>
 <li>
 Possess comprehensive knowledge of Security Systems like CCTV, Access Control, Intercom, Gate Barrier, Intruder Alarm Systems, etc.
 </li>
 <li>
 Proven successful sales track record.
 </li>
 <li>
 Strong business and commercial acumen
 </li>
 </ul>
 
 
</div>

Senior Sales Engineer

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573 director of groups and events jobs IN Muscat

Director of Groups and Events

Event Sales Executive

Event Sales Executive

Sales Executive (Local Corporate Accounts & Government)

Sales Executive (Local Corporate Accounts & Government)

Sales Executive (Russian Speaking)

Senior Sales Engineer