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director of hotel

Millennium Place Marina

<div>we are in search of a Director of Rooms to be assigned at Grand Millennium Business Bay.
The Director of Rooms is responsible for the overall leadership, strategic planning, and daily operations of the Rooms Division of the hotel, ensuring a seamless guest experience from check-in to check-out. This role oversees all departments related to guest accommodations, including Front Office, Housekeeping, Laundry, and Guest Services, and works closely with other department heads to deliver exceptional service and meet financial goals.
Key Job Responsibilities:
Operational Leadership<ul>
<li>
Manage and oversee the operations of Front Office, Housekeeping, Guest Services, and other relevant departments.</li>
<li>Ensure high standards of cleanliness, service, and maintenance in all guest areas.</li>
<li>Maintain and improve quality standards through regular inspections and guest feedback.</li>
</ul>
Guest Experience<ul>
<li>
Ensure the delivery of outstanding guest service across all rooms-related touchpoints.</li>
<li>Handle escalated guest complaints and service recovery.</li>
<li>Monitor guest satisfaction scores and implement improvements.</li>
</ul>
Team Management<ul>
<li>
Recruit, train, and lead departmental managers and their teams.</li>
<li>Conduct performance reviews, coaching, and succession planning.</li>
<li>Foster a culture of collaboration, accountability, and continuous improvement.</li>
</ul>
Financial &amp; Strategic Management<ul>
<li>
Develop and manage departmental budgets, forecasts, and labor controls.</li>
<li>Monitor and analyze room revenue, occupancy, and ADR in collaboration with the Revenue Manager.</li>
<li>Optimize operational costs while maintaining service quality.</li>
</ul>
Compliance &amp; Safety<ul>
<li>
Ensure compliance with health and safety, sanitation, and brand standards.</li>
<li>Partner with engineering and security to maintain guestroom safety and functionality.</li>
</ul>
Cross-Department Collaboration<ul>
<li>
Work closely with Sales, Food &amp; Beverage, and Engineering to ensure smooth operations.</li>
<li>Support group arrivals, VIP services, and special events.</li></ul></div>

Director of Rooms

voco™ hotels

<div>This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer. 
About Us

Join voco&trade; hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco&trade; hotels.
 
 
The Director of Risk &amp; Safety is responsible for creating and executing strategic initiatives to mitigate risks, maintain safety, and ensure security across the property. This includes managing safety and security teams, conducting risk assessments, coordinating emergency response protocols, and liaising with external authorities&mdash;all aligned with IHG and voco brand standards.<h4 class="jobSectionHeader"> 
Your day to day
</h4><h3 class="jobSectionHeader">
Strategic Planning &amp; Governance</h3>
<ul>
<li>Develop and implement comprehensive safety, security, and risk management strategies aligned with hotel objectives.
</li>
<li>Conduct annual and regular risk assessments to identify key vulnerabilities and protect critical assets.
</li>
<li>Serve as the hotel's primary liaison with local authorities, community stakeholders, and regulatory bodies.
</li>
</ul><h3 class="jobSectionHeader">Team Leadership &amp; Operations</h3>
<ul>
<li>Manage the Risk &amp; Safety department; conduct performance evaluations, hiring, disciplinary actions, and career development.
</li>
<li>Oversee safety, security, and risk mitigation projects, including vendor contracts and external service providers.
</li>
</ul><h3 class="jobSectionHeader">Risk Assessment &amp; Mitigation</h3>
<ul>
<li>Identify, assess, and prioritize potential risks, then design and deploy effective mitigation strategies.
</li>
<li>Develop safety and emergency protocols, tailored to functions and property specifics.
</li>
</ul><h3 class="jobSectionHeader">Emergency Response &amp; Crisis Management</h3>
<ul>
<li>Lead crisis planning, emergency drills, and the hotel's preparedness programs.
</li>
<li>Manage incident investigations, coordinate with local emergency services, and ensure prompt resolution and documentation.
</li>
</ul><h3 class="jobSectionHeader">Safety Standards &amp; Compliance</h3>
<ul>
<li>Ensure adherence to all relevant health, safety, fire safety, and local regulatory requirements.
</li>
<li>Perform regular inspections of safety systems (e.g., fire and evacuation equipment) and supervise corrective actions when necessary.
</li>
</ul><h3 class="jobSectionHeader">Reporting &amp; Communication</h3>
<ul>
<li>Provide timely risk and safety updates, incident analyses, and strategic recommendations to senior leadership.
</li>
<li>Promote a strong culture of safety awareness and compliance across all departments through training and communication initiatives.
</li>
</ul><h3 class="jobSectionHeader">Guest &amp; Event Safety</h3>

<ul><li>Conduct risk assessments for VIP visits, special events, and large functions.
</li>
<li>Advise on and implement protective measures as required.</li></ul> 

What we need from you
<ul>
<li>Bachelor's degree in Risk Management, Occupational Health &amp; Safety, Hotel Management, or related field.
</li>
<li>5-8 years of experience in safety, security, or risk management&mdash;preferably in luxury hospitality.
</li>
<li>Proven leadership in managing safety and security teams.
</li>
<li>Strong expertise in risk assessment, regulatory compliance, and emergency protocol implementation.
</li>
<li>Exceptional communication, crisis management, and stakeholder engagement skills.
</li>
<li>Familiarity with GCC/UAE safety and security regulations a strong plus.
</li>
<li>Certifications such as NEBOSH, IOSH, or First Aid are advantageous.
</li>
<li>Strategic thinker with strong planning and coordination abilities.
</li>
<li>Calm, decisive demeanor&mdash;especially under pressure.
</li>
<li>Strong ethics, professionalism, and confidentiality.
</li>
<li>Collaborative leader promoting a culture of safety and continuous improvement.</li></ul> 

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. 
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Franchise Hotel - Director of Risk & Safety

Five Hotels and Resorts

<div><h3 class="jobSectionHeader">Job Description</h3>
<div>An Exhilarating Opportunity 
Are You Ready for a Daring Challenge with The World&rsquo;s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining &lsquo;FIVE-Star&rsquo; Hospitality and Setting the Gold Standard across the Industry. 
Join the FIVE Tribe - and Get Ready to Make Waves. 
The Candidate 
A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A &lsquo;Can-Do!&rsquo; Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter. 
Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other &lsquo;FIVERs&rsquo; and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Executive Office Team as a Director of Rooms will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights! 
What We&rsquo;re Looking For 
<ul><li>
Recent or ongoing experience as a Director of Rooms with a Luxury Hospitality Brand with a high-volume environment is preferred. 
</li><li>
Exceptional Multitasking and Project Management Skills with an ability to meet even tight Deadlines. 
</li><li>
Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights. 
</li><li>
A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated. 
</li><li>
Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards. 
</li><li>
Proven track record in Achieving Financial Targets, managing budgets, and implementing cost control measures without compromising on quality and service. 
</li><li>
Strong business acumen and analytical skills, with the ability to drive revenue and manage costs effectively. 
</li><li>
Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders. 
</li><li>
A hands-on attitude, fuelled by a &lsquo;Can-Do!&rsquo; Spirit. 
</li><li>
'FIVE-Styled&rsquo; Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned. 
</li><li>
Strong understanding of Industry Regulations.</li></ul><div></div> 
Key Responsibilities 
<div></div><ul><li>
Champions &lsquo;FIVE-Styled&rsquo; Service, ensuring that Product and Service Delivery meets FIVE&rsquo;s exacting standards. 
</li><li>
Manages Operational Procedures to elevate Service Quality. 
</li><li>
Proactively implements Departmental Strategies and Action Plans, aiming to create a bespoke guest experience. 
</li><li>
Coordinates with Department Heads to align Strategies with the wider organisational vision and ensure Seamless Operations. 
</li><li>
Sets Goals and Expectations for direct reports, holding them accountable for delivering Next-Level Service in line with FIVE's visionary standards. 
</li><li>
Exercises control over Payroll and Operating Expenses in coordination with the Hotel Manager. 
</li><li>
Serves as a Visible Interface with Guests, obtaining feedback on Service Levels and Overall Satisfaction, contributing to a continuous Cycle of Improvement. 
</li><li>
Integrates obtained feedback into Action Plans to enhance the Guest Experience, reflecting a Commitment to offering unparalleled service. 
</li><li>
Emphasises Guest Satisfaction during Departmental Meetings, with a focus on Continuous Improvement in Service Delivery. 
</li><li>
Delivers Boundary-Breaking Customer Service and encourages the same level of excellence from fellow &lsquo;FIVERs.&rsquo; 
</li><li>
Communicates clear and consistent messages regarding Departmental Goals. 
</li><li>
Conducts regular Progress Updates and Reviews for all Department Heads, ensuring continued adherence to FIVE's industry-leading standards. 
</li><li>
Provides regular Operational Updates to the Hotel Manager, highlighting Achievements and addressing Key Issues. 
</li><li>
Collaborates with the Rooms Team to develop and execute an Operational Strategy that aligns with the brand&rsquo;s Business Strategy, ensuring Boundary-Breaking Business and Guest Outcomes. 
</li><li>
Champions change, ensuring brand and regional Business Initiatives are implemented seamlessly. Communicates Follow-Up Actions to the team as necessary.</li></ul> 
The Team 
&lsquo;FIVERs&rsquo; are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct &lsquo;Vibe at FIVE&rsquo; and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime &ndash; then Look No Further and Unleash your Next-Level Potential. 
Sustainable Indulgence at FIVE 
FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled &lsquo;Sustainable Indulgence&rsquo; Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making &lsquo;Sustainability without Compromise on Luxury Living&rsquo; central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE&rsquo;s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community. 
An Equal Opportunity Employer 
The FIVE Tribe represents over 70 nationalities across its over 1500 &lsquo;FIVERs.&rsquo; FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together &ndash; it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity. 
 
About FIVE Hotels and Resorts 
FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE&rsquo;s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.<div> 
Find out more here: fivehotelsandresorts.com</div></div></div>
 <ul><div>Department Name
<div>Front Office
</div></div><div>Date Opened
<div>09/08/2025
</div></div><div>Job Type
<div>Full time
</div></div><div>Industry
<div>Hospitality
</div></div><div>Work Experience
<div>4-5 years
</div></div><div>City
<div>Dubai
</div></div><div>State/Province
<div>Dubayy (Dubai)
</div></div><div>Country
<div>United Arab Emirates
</div></div><div>Zip/Postal Code
<div>337-1500</div></div></ul>

Director of Rooms - FIVE Palm Jumeirah

Marriott International

<div>Additional Information 
Job Number25146762 
Job CategorySales &amp; Marketing 
LocationThe St. Regis Downtown Dubai, Marasi Drive, Dubai, United Arab Emirates, United Arab Emirates, 191984 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales &amp; Marketing (e.g., filing, sending emails, typing, faxing). 
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

EBC Executive - The St. Regis Downtown Dubai

<div>Additional Information 
Job Number25134013 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Jumeirah Beach Resort, Al Mamsha Road, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property&rsquo;s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand&rsquo;s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand&rsquo;s target customer and employees and provides a return on investment to the owner and company. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Leading Rooms Team
<ul><li>Champions the brand&rsquo;s service vision for product and service delivery.</li></ul>
<ul><li>Communicates a clear and consistent message regarding departmental goals to produce desired results.</li></ul>
<ul><li>Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</li></ul>
<ul><li>Monitors and promotes room rates, specials, and promotions at the residence.</li></ul> 
Managing Profitability
<ul><li>Analyzes service issues and identifies trends.</li></ul>
<ul><li>Works with Rooms team to develop an operational strategy that is aligned with the brand&rsquo;s business strategy and leads its execution.</li></ul>
<ul><li>Reviews and audits expenses.</li></ul> 
Managing Revenue Goals
<ul><li>Monitors Rooms operations sales performance against budget.</li></ul>
<ul><li>Reviews reports and financial statements to determine Rooms operations performance against budget.</li></ul>
<ul><li>Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.</li></ul>
<ul><li>Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.</li></ul> 
Ensuring and Providing Exceptional Customer Service
<ul><li>Demonstrates and communicates key drivers of guest satisfaction for the brand&rsquo;s target customer.</li></ul>
<ul><li>Delivers excellent customer service throughout the customer experience and encourages the same from other employees.</li></ul>
<ul><li>Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</li></ul>
<ul><li>Coordinates and communicates event details both verbally and in writing to the customer and property operations.</li></ul>
<ul><li>Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Uses personal judgment and expertise to enhance the customer experience.</li></ul>
<ul><li>Stays available to solve problems and/or suggest alternatives to previous arrangements.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul>
<ul><li>Ensures that employees understand expectations and parameters for Room duties.</li></ul>
<ul><li>Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</li></ul> 
Managing and Conducting Human Resources Activities
<ul><li>Interviews and hires employees.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably.</li></ul>
<ul><li>Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).</li></ul>
<ul><li>Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.</li></ul>
<ul><li>Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door policy&rdquo; and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</li></ul>
<ul><li>Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.</li></ul>
<ul><li>Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.</li></ul>
<ul><li>Identifies talents of direct reports and their teams, and assists with their growth and development plans.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Dir-Rooms-Sheraton Jumeirah Beach Hotel

Conservatorium Hotel

<div><div><div>Learning &amp; Development Director
 <div></div><div><div><ul><div>543416
</div> </ul></div><div></div><div><ul><div>People &amp; Culture
</div> </ul></div><div></div><div><ul><div>Full time
</div></ul></div><div></div><div><ul><div><div>Mandarin Oriental Downtown, Dubai
</div></div>
</ul></div></div><div>Mandarin Oriental Downtown, Dubai is looking for a Learning &amp; Development Director to join our People &amp; Culture team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the People &amp; Culture Department in Dubai, the Learning &amp; Development Director is responsible for, but not limited to, the overall Hotel Learning &amp; Development, Performance Management and Quality Assurance: including operation and non-operation line colleagues, supervisors, managers, Department Heads and Executive Committee and focusing on delighting our guests and colleagues. Learning &amp; Development Director reports to the Director of People &amp; Culture.

As a Learning &amp; Development Director, you will be responsible for the following duties:
<ul>
<li>Leads Learning &amp; Development (L&amp;D) efforts across the hotel by planning, implementing, and reviewing programs aligned with Mandarin Oriental Hotel Group&rsquo;s (MOHG) standards, business goals, and employee development needs.</li>
<li>Collaborates with senior leadership (including the Director of People &amp; Culture, Executive Committee, and Department Heads) to manage performance cycles, succession planning, L&amp;D strategy, and budget.</li>
<li>Delivers and facilitates training programs for all staff levels, including executive retreats, classroom sessions, on-the-job training, and leadership development, while supporting quality assurance efforts and guest satisfaction metrics.</li>
<li>Manages L&amp;D infrastructure, including training calendars, departmental trainers, training records, and reporting (monthly reports, audits, and feedback reviews), while coordinating with external training providers as needed.</li>
<li>Drives employee engagement and career development by coaching, counselling, and supporting initiatives such as Management Trainee Programs, Cultural Exchange Ambassador activities, and team-building efforts.</li>
<li>Demonstrates strong leadership, interpersonal, and operational capabilities, including effective communication, team building, problem-solving, talent development, and alignment with MOHG&rsquo;s mission, values, and LQEs (Legendary Quality Experiences).</li>
</ul>
As a Learning &amp; Development Director, we expect from you:
<ul>
<li>Holds a Vocational Diploma or Degree/Higher National Diploma in Hospitality, Business, or Human Resources; adult learning certification and leadership facilitation certification preferred.</li>
<li>At least 2 years in a 5-star hotel and 2&ndash;3 years in a managerial Learning &amp; Development or Training role.</li>
<li>Skilled in facilitating leadership programs, especially for senior managers, and experienced in coaching and conducting targeted workshops.</li>
<li>Capable of conducting Training Needs Analysis at both departmental and hotel-wide levels and measuring training outcomes effectively.</li>
<li>Proficient in using HR Information Systems to manage training records and requirements.</li>
<li>Fluent in English (written and spoken) and possesses some hands-on operational hotel experience.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</li>
<li>Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</li>
</ul>
We&rsquo;re Fans. Are you?</div></div></div></div>

Learning & Development Director

Sheraton Grand Hotel, Dubai

<div>
 
 
 POSITION PURPOSE
 
 
 
 To assist the Director of Security in ensuring the safety and security of guests, associates and the property. Security supervisor is responsible to supervise the training, working and performance of Security Guards and ensure compliance on safety &amp; security policies of the hotel.
 
 
 
 
 
 
 ESSENTIAL FUNCTIONS
 
 
 
 To efficiently supervise and manage the Security Guards during his/her shift
 
 
 To train Security Guards in all laid down drills &amp; procedures related to safety &amp; security standards in the hotel.
 
 
 Maintain and update all training records as directed by the Director.
 
 
 Ensure maintenance and upkeep of all security related equipment in the department.
 
 
 Bring into the notice of the Director any security breach by any associate in the hotel.
 
 
 Pin point the faults in any equipment to engineering and ensure fault rectification.
 
 
 To act as Liaison between the Security Department Administration in the absence of the Director of Security.
 
 
 Maintain Liaison with local Police Station, Fire Station and nearest Hospital.
 
 
 To deploy Security Guards during his Shift.
 
 
 To make periodic 'Rounds' of Sentry Posts to check alertness and compliance of Standing Orders.
 
 
 To periodically inspect serviceability of firefighting equipment in the hotel.
 
 
 Inspect the log of entry and exit of personnel, materials, vehicles and stores at the commencement of his duty and at
 
 
 the end of his duty.
 
 
 Be totally accountable for all happenings during his Shift.
 
 
 
 
 
 
 SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
 
 
 
 Should look after the administration, welfare and man-management of Security Department.
 
 
 Should be capable of running the Security Department independently.
 
 
 QUALIFICATION STANDARDS
 
 
 Training in Fire Fighting, First Aid and Life Saving drills from a certified institution.
 
 
 Previous experience in security setup mandatory.
 
 
 We do expect that you do have the experiences/ behaviors below. You:
 
 
 Totally embrace the philosophy of guest and customer service and own the guests;
 
 
 Identify yourself with the hotel's brand and operating philosophy;
 
 
 Possess a warm and friendly demeanor;
 
 
 Strive to achieve satisfaction and delight of internal and external customers;
 
 
 Are detail oriented and hands on;
 
 
 Are a team player with strong interpersonal skills;
 
 
 Have the potential to develop into a leader, motivate and develop self and other associates;
 
 
 Demonstrate self-confidence, energy and enthusiasm;
 
 
 Have immaculate personal presentation e.g. grooming and conversational ability;
 
 
 Have knowledge of hotel computer systems and other IT related applications;
 
 
 Uphold ethical business practices.
 
 
 
 
 
 
 EDUCATION
 
 
 
 Bachelor degree required.
 
 
 
 
 
 
 PSYCHICAL CONDITION REQUIRED FOR YOUR ROLE
 
 
 
 Should be physically fit with no disability and should be able to move around tirelessly to various corners of the hotel
 
 
 and reach to the scene of incident immediately.
 
 
 Should be quick at the uptake, grasp a situation and be able initiate appropriate action.
 
 
 Mentally alert and robust and should be able undergo sustained hard work under tiring conditions
 
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Security Supervisor

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