director of property management

Dubai Holding Asset Management

The role holder is responsible for working closely with the Director - Property Management to manage the property management activities for the residential portfolio in order to ensure that all residential projects meet their objectives to maximize revenues whilst reducing costs. The role holder supports the Director - Property Management with day to day activities of the department to ensure higher level of customer satisfaction and profitability for the business. Responsibilities <ul><li>Customer Relationship Management <ul><li>Follow up, address and resolve tenants' complaints and keep updated records as appropriate.</li><li>Oversee the coordination provided between tenants and FM team for move-in and move out process.</li><li>Ensure violations within the community are identified and violation / breaches notices are issued, and records are maintained to ensure that the community rules are followed.</li><li>Coordinate with tenants to provide access as required for maintenance and repair work.</li><li>Ensure circulars and notices to are sent to tenants in a timely fashion.</li><li>Accompany RDC team during evictions of tenants from the premises / units when required.</li><li>Handle escalated negotiation discussions of renewal rates with key tenants and obtain approvals as per DOA.</li><li>Ensure that all deferral requests are attended to and coordinate with internal departments to obtain approvals as per DOA.</li><li>Ensure that all documents are filed as per process as well as CRM system is updated regularly.</li></ul></li><li>Community Management <ul><li>Conduct community aesthetic inspection on a regular basis (day and night) to ensure it is maintained as per agreed policies, procedures and guidelines. Coordinate with internal departments to ensure the upkeep of the community as and when required.</li><li>Ensure that the team raises and records any snags identified during the inspection and follow up with relevant department until issues are closed.</li><li>Identify possible area / ideas to enhance community to provide better customer experience.</li><li>Identify, evaluate and propose additional revenue generation opportunities from the assets.</li><li>Assist the Director - Property Management, and FM teams to select the service providers and coordinate with the FM department to evaluate their performance against SLAs. Assist the FM team with SLA / KPI scoring of the service providers.</li><li>Identify and highlight HSE risks to the relevant teams and ensure that they are addressed in a timely manner.</li><li>Monitor performance and highlight any issues with value added services providers.</li><li>Monitor and audit the performance of FM team, to highlight any shortfalls from the team that may affect customer satisfaction.</li><li>Update community guidelines, rules and regulations in consultation with the Director - Property Management.</li><li>Support the Leasing team to ensure unit readiness for prospect tenants' viewings and move in.</li><li>Inspect and ensure that community facilities are always in good working condition.</li><li>Coordinate with Authorities / Third parties and service providers for any events / emergencies in the community.</li><li>Make sure incident reports are issued and followed up with concerned departments to close the report in a timely manner.</li></ul></li><li>Inter Department Coordination <ul><li>Manage internal departments (HSE / FM etc.) performance against the set SLAs.</li><li>Make sure that the OPEX budget is utilized appropriately and not exceeded.</li><li>Ensure that RDC cases are filed on time and as per the set KPI in coordination with the Rent Dispute Management team.</li><li>Support leasing and renewals team with pricing, and work on tenant retention schemes.</li><li>Work with IT to enhance the APP, Yardi, other systems to enhance efficiency and customer satisfaction.</li><li>Keep abreast about the new real estate laws and regulation of the country and keep documents for reference to provide information and inputs to the Director - Property Management for making sound decisions and judgments.</li><li>Highlight any operational/ organizational risks along with mitigation plan.</li><li>Prepare customer satisfaction enhancement plan in coordination with the Director - Property Management based on Customer Service Report.</li></ul></li><li>Reporting and Auditing Support <ul><li>Prepare reports to provide the manager with timely information to aid review of the property management activities and performance.</li><li>Support management to facilitate the internal and external audits related to area of responsibility and if required provides reports to support the audit process.</li><li>Prepare customer satisfaction enhancement plan based on Customer Service Report.</li></ul></li><li>People Management <ul><li>Provide leadership within the function, setting individual objectives, managing performance, developing, and motivating staff, provision of formal and informal feedback and appraisal - in order to maximize subordinate and departmental performance in the pursuit of the Department's objectives.</li><li>Build and promote an organization culture that encourages innovation and reward performance that leads to enhanced staff motivation and retention.</li><li>Bachelors' degree in Business Administration, or similar</li></ul></li></ul> Experience and Qualifications <ul><li>Minimum 8 years of experience in a similar role with at least 4 years at a senior managerial level.</li><li>Middle East experience is preferred.</li><li>Knowledge of applicable UAE laws and RERA regulations</li><li>Excellent business developments skills</li><li>Advanced analytical skills</li><li>Advanced planning and organizing skills.</li><li>Customer relations and service orientation skills.</li><li>Financial acumen and business outlook.</li><li>Communication & networking skills with the ability to interact at all levels.</li><li>Excellent written and oral English communication skills. Arabic will be preferred.</li></ul> Seniority level <ul><li>Mid-Senior level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>General Business</li></ul>

Senior Manager Property Management

Emirates Talent Solution

Position Title: Executive Secretary &ndash; Property DevelopmentIndustry: Property Development Location: Dubai, UAE Employment Type: Full-timeJob SummaryA leading property development company in Dubai is looking for a highly skilled and detail-oriented Executive Secretary to support its senior management team. The role involves managing executive-level correspondence, coordinating schedules, handling confidential documentation, and ensuring smooth day-to-day operations. The ideal candidate will have excellent organizational and communication skills, along with proven experience in the real estate sector.Key ResponsibilitiesExecutive &amp; Administrative Support<ul><li>Manage executive calendars, appointments, and meeting schedules.</li><li>Handle emails, calls, and official correspondence with professionalism.</li><li>Draft, review, and prepare executive reports, presentations, and documents.</li><li>Maintain accurate records, contracts, and confidential files.</li></ul>Office Coordination &amp; Documentation<ul><li>Organize and manage filing systems for contracts, legal documents, and company records.</li><li>Assist management in preparing property listings, marketing content, and internal communication.</li><li>Ensure timely follow-up and completion of executive directives.</li></ul>Sales &amp; Management Support<ul><li>Coordinate with sales teams on client meetings and documentation.</li><li>Provide administrative support during presentations and business discussions.</li><li>Facilitate effective communication between management, sales teams, and clients.</li></ul>Candidate ProfileQualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Real Estate, or a related field.</li><li>5&ndash;10 years of proven experience as an Executive Secretary, ideally within property development or real estate. (Mandatory)</li></ul>Technical Skills<ul><li>Proficiency in Microsoft Office (Word, Excel, PowerPoint).</li><li>Familiarity with CRM systems and property-related documentation.</li><li>Strong organizational and multitasking capabilities.</li></ul>Soft Skills<ul><li>Excellent verbal and written communication skills.</li><li>Professional demeanor with strong interpersonal skills.</li><li>High level of discretion, confidentiality, and time management.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED7,000.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>What is your current salary?</li><li>What is your expected salary?</li></ul>Experience:<ul><li>property development: 5 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>

Executive Secretary – Property Development

Rocky Real Estate

Job SummaryThe Renewal Team Leader is responsible for managing the end-to-end lease renewal process, leading a team of Renewal Agents, coordinating with landlords and tenants, and ensuring timely renewals in compliance with company and legal requirements.Key Responsibilities<ul><li>Manage and supervise a team of Renewal Agents handling daily and monthly lease renewals.</li><li>Ensure all lease renewals are completed before the lease expiry date.</li><li>Post lease expiry, coordinate with the Legal Team for renewal payment follow-up or eviction procedures if payment is not received.</li><li>Coordinate with landlords to obtain rent approvals and renewal terms.</li><li>Communicate approved rents (as per Management or Landlord approval) to tenants.</li><li>Send renewal reminders to tenants 95 days prior to lease expiry.</li><li>Prepare and share weekly and monthly renewal status reports with landlords.</li><li>Prepare renewal status reports</li><li>Oversee daily, weekly, and monthly renewal-related tasks and responsibilities.</li><li>Ensure all valid and mandatory renewal documents are collected at the time of renewal; follow up on pending documents and ensure completion within 3 months.</li><li>Handle walk-in tenants and attend calls related to rent negotiation, lease cancellation, and penalty charges.</li></ul>Skills &amp; Competencies<ul><li>Strong team management and coordination skills</li><li>Excellent communication and negotiation abilities</li><li>Good knowledge of lease renewal processes and documentation</li><li>Ability to handle multiple deadlines and reports</li><li>Problem-solving skills and attention to detail</li></ul>Preferred Experience<ul><li>Experience in property management, leasing, or real estate operations</li><li>Prior experience leading a team handling renewals or contracts</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Renewal-Property Management: 3 years (Required)</li></ul>

Renewal Team Leader-Property Management

PureBlue

ABOUT STAY LOCAL HOLIDAY HOMESStay Local Holiday Homes LLC is a professionally run, boutique short-term rental management company based in Dubai. We manage high-quality holiday homes and serviced apartments with a strong focus on operational excellence, revenue optimisation, regulatory compliance, and premium guest experience.We are building a structured, systems-driven operation. This is not a volume-led or casual operation. We value discipline, ownership, accountability, and professionals who can independently manage responsibility and deliver results.ROLE OVERVIEWWe are seeking an experienced and highly organised Property Operations Executive / Short-Term Rental Operations Manager to take full ownership of the day-to-day operational management of our holiday home portfolio.This is a senior operational role. The successful candidate must be capable of managing operations independently, coordinating multiple stakeholders, enforcing standards, and ensuring properties are consistently guest-ready, compliant, and revenue-optimised.This role is not suitable for junior candidates, assistants, or individuals requiring close supervision.KEY RESPONSIBILITIESProperty &amp; Listing Management- Create, optimise, and manage listings across Airbnb, Booking.com, and other OTA platforms- Ensure listings are accurate, professional, compliant, and conversion-focused- Coordinate professional photography, descriptions, amenities, and seasonal updates- Maintain pricing accuracy, availability, house rules, and regulatory requirementsBookings, Revenue &amp; Performance Management- Manage daily bookings, cancellations, modifications, and availability- Implement and manage pricing strategies, including dynamic pricing where applicable- Monitor occupancy rates, ADR, RevPAR, and booking performance- Ensure fast, professional response times to all guest enquiriesGuest Experience &amp; Service Delivery- Manage guest communication before arrival, during stay, and post check-out- Coordinate smooth check-in and check-out procedures- Handle guest complaints, service failures, and emergencies professionally- Maintain high guest satisfaction scores and positive reviewsHousekeeping, Maintenance &amp; Asset Care- Manage housekeeping schedules and quality control- Coordinate maintenance works, repairs, and inspections- Ensure properties meet brand standards at all times- Track consumables, linen, keys, access devices, and inventory- Proactively identify and resolve operational risksCompliance, Reporting &amp; Process Control- Ensure full compliance with Dubai holiday home regulations- Maintain operational records, SOPs, checklists, and schedules- Report operational performance, issues, and improvement opportunities- Support process improvements and scaling initiativesREQUIRED EXPERIENCE &amp; QUALIFICATIONS- Minimum 3 years proven experience in short-term rental or holiday home operations- Strong operational knowledge of Airbnb, Booking.com, and OTA dashboards- Experience using PMS and channel management systems- Working knowledge of Dubai holiday home regulations- Excellent spoken and written English (Arabic is an advantage)- Highly organised, structured, and detail-oriented- Strong sense of ownership, accountability, and reliability- Ability to manage multiple properties independently- Professional guest handling and problem-solving skillsPERSONAL ATTRIBUTES WE REQUIRE- Accountable and reliable- Proactive and solution-driven- Calm under pressure- Strong time management and organisational discipline- Comfortable enforcing standards and proceduresWHAT WE OFFER- Competitive salary aligned with experience- Stable, growing company with long-term opportunities- Direct exposure to decision-making and business growth- Opportunity to manage and scale a premium short-term rental portfolio- Professional, performance-driven work environmentJob Type: Full-timePay: AED5,000.00 - AED6,000.00 per month

Property Operations Executive / Short Term Rental Operations Manager

DUBAI PROPERTIES GROUP LLC

<ul><li>Prepare customer units as per prescribed standards before home orientation to ensure customer satisfaction.</li><li>Prepare accurate reports detailing the projected count of units ready for efficient decision making.</li><li>Ensure that each unit is meticulously prepared in accordance with the designated standards for the final key handover milestone.</li><li>Establish efficient communication channels with customer care teams, both digital and traditional, facilitating the exchange of handover-related documents and notifications such as O&M manuals, warranties, and as-built drawings.</li><li>Resolve customer snags within established timeframes and quality benchmarks.</li><li>Collaborate with contractors to monitor and coordinate snag correction activities, aligning them with action plans and ensuring the achievement of desired quality levels.</li><li>Coordinate and execute the handling of customer queries and complaints related to handover and defect liability periods, maintaining adherence to defined SLAs and KPIs.</li><li>Coordinate with all stakeholders to complete all properties registration on time and allow for smooth handover.</li><li>Adhere to quality procedures throughout the handover process, ensuring consistently high standards.</li><li>Compile comprehensive status reports through the gathering, analysis, and summarization of pertinent information; ensuring that reports are consolidated and proactively shared with Senior Management in accordance with specified requirements</li><li>Speed of snag correction/ rectification.</li><li>Compliance of handover processes in line with local laws and regulations.</li><li>Excellent customer experience, conflict resolution and problem solving</li></ul>

Senior Executive - Property Handover and DLP

Kaizen Asset Management Services

<div>KAIZEN Asset Management Services is expanding its dynamic team and is looking for enthusiastic candidates for Business Development roles at all levels including Junior, Mid-level, Senior, and Director positions. This is an exciting opportunity to be part of a leading property management firm in Dubai, where you will play a crucial role in driving our business development strategies and contributing to our growth in the residential and commercial real estate sectors.
Depending on your experience level, you will collaborate with senior management, participate in developing innovative business strategies, and engage with a diverse range of clients. We are looking for individuals who are proactive, motivated, and passionate about making a significant impact in the real estate industry.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Identify and pursue new business opportunities through networking, market research, and relationship management.</li>
<li>Develop, implement, and refine business development strategies that align with company goals.</li>
<li>Build and maintain strong relationships with clients, understanding their needs and providing tailored solutions.</li>
<li>Prepare and present proposals, bids, and marketing materials to prospective clients.</li>
<li>Collaborate with internal teams to optimize service delivery and enhance client satisfaction.</li>
<li>Engage in market analysis to remain informed of industry trends, competitors, and client demands.</li>
<li>Record all sales activities and maintain updated records in the CRM system.</li>
<li>Participate in industry events, trade shows, and networking opportunities to promote KAIZEN services.</li>
<li>Provide regular reports on business development activities and contribute to strategic planning discussions.</li>
</ul>Requirements<ul>
<li>Bachelor's degree in Business Administration, Marketing, Real Estate, or a related field.</li>
<li>Experience in business development or sales roles may vary based on the level applied for: Junior (0-2 years), Mid-level (2-5 years), Senior (5-10 years), Director (10+ years).</li>
<li>Strong communication and interpersonal skills with the ability to build rapport with clients and stakeholders.</li>
<li>Demonstrated ability to meet or exceed sales targets and contribute to revenue growth.</li>
<li>Self-motivated and results-driven with excellent organizational skills.</li>
<li>Proficient in CRM software and Microsoft Office Suite.</li>
<li>Knowledge of the UAE real estate market is advantageous, especially for senior and director-level roles.</li>
<li>A proactive approach to problem-solving with a focus on achieving results.</li>
<li>Valid UAE driver's license is preferred.</li>
</ul>Benefits<ul>
<li>Training &amp; Development</li>
<li>Health Care Plan
</li><li>Performance Incentive</li>
<li>Basic Salary</li></ul></div>

Business Development - All Levels (Junior/ Mid/ Senior/ Director)

Millennium Hotels and Resorts MEA

<div>We are looking for a results-driven Account Director of Sales &ndash; Leisure &amp; Wholesale to lead and drive leisure sales performance across a cross-regional portfolio of 65+ hotels.<h4 class="jobSectionHeader">
Key Responsibilities</h4><ul><li>
Manage and guide regional leisure sales teams to achieve revenue targets.</li><li>
Drive revenue growth through key leisure segments, tour operators, and travel trade partnerships.</li><li>
Develop and maintain strong relationships with global and regional leisure clients.</li><li>
Identify market trends, demand patterns, and new business opportunities.</li><li>
Oversee contract negotiations and commercial agreements with leisure partners.</li><li>
Strengthen direct distribution strategies and regional connectivity partnerships.</li><li>
Collaborate closely with Revenue Management to align pricing and inventory strategies.</li><li>
Work with Marketing to support leisure campaigns, offers, and promotions.</li><li>
Represent the company at trade shows, roadshows, and industry events.</li><li>
Analyze competitive positioning and recommend strategic actions.</li><li>
Provide regular performance updates and insights to senior leadership.</li><li>
Ensure compliance with company environmental, health, and safety policies.</li><li>
Proven experience in leisure sales within hospitality, preferably multi-property.</li></ul>
Due to the high volume of applications, only shortlisted candidates will be contacted.</div>

Account Director of Sales - Leisure & Wholesale

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