spa therapist

front desk receptionist

beauty therapist

head of marketing

assistant housekeeping manager Jobs in Dubai

assistant housekeeping manager

director of spa and guest experience

Five Hotels and Resorts

<div><h3 class="jobSectionHeader"><b>Job Description</b></h3>
<div><p>An Exhilarating Opportunity</p><p></p><p><br>
Are You Ready for a Daring Challenge with The World&rsquo;s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining &lsquo;FIVE-Star&rsquo; Hospitality and Setting the Gold Standard across the Industry.</p><p></p><p><br>
Join the FIVE Tribe - and Get Ready to Make Waves.</p><p></p><p><br>
The Candidate</p><p></p><p><br>
A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A &lsquo;Can-Do!&rsquo; Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.</p><p></p><p><br>
Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other &lsquo;FIVERs&rsquo; and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Executive Office Team as a Director of Rooms will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!</p><p></p><p><br>
What We&rsquo;re Looking For</p><br>
<p></p><ul><li>
Recent or ongoing experience as a Director of Rooms with a Luxury Hospitality Brand with a high-volume environment is preferred.<br>
</li><li>
Exceptional Multitasking and Project Management Skills with an ability to meet even tight Deadlines.<br>
</li><li>
Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights.<br>
</li><li>
A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated.<br>
</li><li>
Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.<br>
</li><li>
Proven track record in Achieving Financial Targets, managing budgets, and implementing cost control measures without compromising on quality and service.<br>
</li><li>
Strong business acumen and analytical skills, with the ability to drive revenue and manage costs effectively.<br>
</li><li>
Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.<br>
</li><li>
A hands-on attitude, fuelled by a &lsquo;Can-Do!&rsquo; Spirit.<br>
</li><li>
'FIVE-Styled&rsquo; Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.<br>
</li><li>
Strong understanding of Industry Regulations.</li></ul><div></div><p><br>
Key Responsibilities</p><br>
<div></div><ul><li>
Champions &lsquo;FIVE-Styled&rsquo; Service, ensuring that Product and Service Delivery meets FIVE&rsquo;s exacting standards.<br>
</li><li>
Manages Operational Procedures to elevate Service Quality.<br>
</li><li>
Proactively implements Departmental Strategies and Action Plans, aiming to create a bespoke guest experience.<br>
</li><li>
Coordinates with Department Heads to align Strategies with the wider organisational vision and ensure Seamless Operations.<br>
</li><li>
Sets Goals and Expectations for direct reports, holding them accountable for delivering Next-Level Service in line with FIVE's visionary standards.<br>
</li><li>
Exercises control over Payroll and Operating Expenses in coordination with the Hotel Manager.<br>
</li><li>
Serves as a Visible Interface with Guests, obtaining feedback on Service Levels and Overall Satisfaction, contributing to a continuous Cycle of Improvement.<br>
</li><li>
Integrates obtained feedback into Action Plans to enhance the Guest Experience, reflecting a Commitment to offering unparalleled service.<br>
</li><li>
Emphasises Guest Satisfaction during Departmental Meetings, with a focus on Continuous Improvement in Service Delivery.<br>
</li><li>
Delivers Boundary-Breaking Customer Service and encourages the same level of excellence from fellow &lsquo;FIVERs.&rsquo;<br>
</li><li>
Communicates clear and consistent messages regarding Departmental Goals.<br>
</li><li>
Conducts regular Progress Updates and Reviews for all Department Heads, ensuring continued adherence to FIVE's industry-leading standards.<br>
</li><li>
Provides regular Operational Updates to the Hotel Manager, highlighting Achievements and addressing Key Issues.<br>
</li><li>
Collaborates with the Rooms Team to develop and execute an Operational Strategy that aligns with the brand&rsquo;s Business Strategy, ensuring Boundary-Breaking Business and Guest Outcomes.<br>
</li><li>
Champions change, ensuring brand and regional Business Initiatives are implemented seamlessly. Communicates Follow-Up Actions to the team as necessary.</li></ul><p></p><p><br>
The Team</p><p></p><p><br>
&lsquo;FIVERs&rsquo; are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct &lsquo;Vibe at FIVE&rsquo; and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime &ndash; then Look No Further and Unleash your Next-Level Potential.</p><p></p><p><br>
Sustainable Indulgence at FIVE</p><p></p><p><br>
FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled &lsquo;Sustainable Indulgence&rsquo; Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making &lsquo;Sustainability without Compromise on Luxury Living&rsquo; central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE&rsquo;s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.</p><p></p><p><br>
An Equal Opportunity Employer</p><p></p><p><br>
The FIVE Tribe represents over 70 nationalities across its over 1500 &lsquo;FIVERs.&rsquo; FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together &ndash; it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.</p><p><br>
<br>
</p><p>About FIVE Hotels and Resorts</p><p></p><p><br>
FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE&rsquo;s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.</p><p></p><div><br>
Find out more here: fivehotelsandresorts.com</div></div></div><p></p>
<br><ul><div><p>Department Name</p>
<div>Front Office
</div></div><div><p>Date Opened</p>
<div>09/08/2025
</div></div><div><p>Job Type</p>
<div>Full time
</div></div><div><p>Industry</p>
<div>Hospitality
</div></div><div><p>Work Experience</p>
<div>4-5 years
</div></div><div><p>City</p>
<div>Dubai
</div></div><div><p>State/Province</p>
<div>Dubayy (Dubai)
</div></div><div><p>Country</p>
<div>United Arab Emirates
</div></div><div><p>Zip/Postal Code</p>
<div>337-1500</div></div></ul>

Director of Rooms - FIVE Palm Jumeirah

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25138032<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>Four Points by Sheraton Bur Dubai, Sheikh Sabah Al-Ahmad Al-Jaber Al-Sabah Street 4C, Dubai, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Guest Experience Expert - Four Points by Sheraton Bur Dubai

WCGS Vacation Homes Rental

<p>We manage premium holiday homes and serviced apartments in Dubai, providing guests with a 5-star stay experience. To maintain our quality standards, we&rsquo;re looking for a reliable and guest-friendly <b>Operations Executive</b> to oversee check-ins, check-outs, and day-to-day apartment readiness.</p><p>Responsibilities</p><ul><li>Conduct post check-out inspections (appliances, damages, missing items)</li><li>Supervise cleaning team and ensure apartments meet cleanliness standards.</li><li>Meet guests for check-in, hand over keys, and explain apartment features.</li><li>Assist guests with minor issues during their stay (WiFi reset, small fixes).</li><li>Coordinate with maintenance vendors (electrician/plumber) when required.</li></ul><p>Requirements</p><ul><li>Excellent English communication.</li><li>Presentable, polite, and guest-service oriented.</li><li>Reliable, punctual, and detail-oriented.</li><li>Basic handyman knowledge (small fixes).</li><li>Previous hospitality/short-term rental experience.</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,000.00 - AED2,500.00 per month</p><p>Application Question(s):</p><ul><li>Have you worked with Airbnb or short-term rental apartments before?</li><li>Are you available on weekends and evenings (since check-ins can be at odd times)?</li><li>What is your expected salary?</li><li>How soon can you join if selected?</li></ul><p>Experience:</p><ul><li>guest service, or property management: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>Arabic (Preferred)</li><li>English fluently (Required)</li></ul><p>License/Certification:</p><ul><li>driving license of UAE? (Preferred)</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul><p>Willingness to travel:</p><ul><li>100% (Required)</li></ul>

Airbnb Guest Experience & Operations Executive

FIVE Hotels and Resorts

<div>
 <p>
  <strong>
   <u>
    An Exhilarating Opportunity
    <br/>
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Are You Ready for a Daring Challenge with The World&rsquo;s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining &lsquo;FIVE-Star&rsquo; Hospitality and Setting the Gold Standard across the Industry.
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Join the FIVE Tribe - and Get Ready to Make Waves.
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    The Candidate
    <br/>
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A &lsquo;Can-Do!&rsquo; Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other &lsquo;FIVERs&rsquo; and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a Guest Experience Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    What We&rsquo;re Looking For
    <br/>
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   A proven track record in a Luxury Hotel environment as a Guest Experience Manager is an Advantage.
   <br/>
  </li>
  <li>
   A hands-on attitude, fuelled by a &lsquo;Can-Do!&rsquo; Spirit.
   <br/>
  </li>
  <li>
   A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
   <br/>
  </li>
  <li>
   An ability to find Creative Solutions and take Ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
   <br/>
  </li>
  <li>
   Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow &lsquo;FIVERs.&rsquo;
   <br/>
  </li>
  <li>
   Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
   <br/>
  </li>
  <li>
   Strong understanding of Industry Regulations is beneficial.
   <br/>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Key Responsibilities
    <br/>
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Greets and escorts VIPs on Arrival and Departure, ensuring arrangements are flawlessly Planned and Coordinated.
   <br/>
  </li>
  <li>
   Stays aware of Credit Policies and Procedures, liaising closely with the Finance Department to implement credit procedures.
   <br/>
  </li>
  <li>
   Ensures Credit/Payment is completed for all Guests checking in, maintaining regulated and meticulous Financial Control.
   <br/>
  </li>
  <li>
   Oversees Lobby Operations and assists Duty Managers when required.
   <br/>
  </li>
  <li>
   Keeps the Front Office Manager informed of critical issues, contributing to Operational Excellence.
   <br/>
  </li>
  <li>
   Liaises closely with other Departmental Leaders to provide support where required.
   <br/>
  </li>
  <li>
   Prepares a Work Schedule for the Guest Relations Team.
   <br/>
  </li>
  <li>
   Coaches, Counsels, and Disciplines other &lsquo;FIVERs,&rsquo; providing constructive feedback and conducting regular Performance Appraisals.
   <br/>
  </li>
  <li>
   Conducts interviews for all Open Lobby Positions.
   <br/>
  </li>
  <li>
   Enforces all Safety Rules, Emergency Procedures, and Fire Prevention Regulations, taking corrective action when required.
   <br/>
  </li>
  <li>
   Assumes the role of Controller in Emergency Situations until relieved by senior management, maintaining a vigilant and Industry-Leading Approach to Safety.
   <br/>
  </li>
  <li>
   Immediately actions all special Guest Requirements and Requests, upholding FIVE&rsquo;s famed &lsquo;FIVE-Star&rsquo; Service.
   <br/>
  </li>
  <li>
   Acts as a continual source of Information, Help, and Assistance to all Gguests.
   <br/>
  </li>
  <li>
   Supervises Suite Allocations and handles Group Arrivals and Departures.
   <br/>
  </li>
  <li>
   Oversees and addresses outstanding Front Office duty issues, ensuring a seamless operation.
   <br/>
  </li>
  <li>
   Monitors and promptly responds to all CSI feedback relevant to the Front Office.
   <br/>
  </li>
  <li>
   Attends daily Rooms Division Briefings and daily Leadership Team Briefings in the absence of the Front Office Manager.
   <br/>
  </li>
  <li>
   Acts as Duty Manager when scheduled, providing leadership during shifts.
   <br/>
  </li>
  <li>
   Is proficient and knowledgeable with FIVE&rsquo;s PMS and Micros.
   <br/>
  </li>
  <li>
   Has a Full and Comprehensive Knowledge of FIVE, including all departments, services, and outlets.
   <br/>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    The Team
    <br/>
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  &lsquo;FIVERs&rsquo; are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct &lsquo;Vibe at FIVE&rsquo; and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime &ndash; then Look No Further and Unleash your Next-Level Potential.
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Sustainable Indulgence at FIVE
    <br/>
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled &lsquo;Sustainable Indulgence&rsquo; Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making &lsquo;Sustainability without Compromise on Luxury Living&rsquo; central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE&rsquo;s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    An Equal Opportunity Employer
    <br/>
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The FIVE Tribe represents over 70 nationalities across its over 1500 &lsquo;FIVERs.&rsquo; FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together &ndash; it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    About FIVE Hotels and Resorts
    <br/>
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE&rsquo;s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Find out more here: fivehotelsandresorts.com
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
</div>


Guest Experience Manager - FIVE LUXE JBR

Jumeirah

<div>
 <br/>
 <br/>
 <strong>
  About Jumeirah:
  <br/>
  <br/>
 </strong>
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travellers.
 <br/>
 <br/>
 <strong>
  About Jumeirah Burj Al Arab:
  <br/>
  <br/>
 </strong>
 Jumeirah Burj Al Arab, Dubai&rsquo;s most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah&rsquo;s exceptional portfolio. Its sail-shaped structure, one of the world&rsquo;s most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.
 <br/>
 <br/>
 <strong>
  About the Job&nbsp;
  <br/>
  <br/>
 </strong>
 An exciting opportunity has arisen for a Guest Services Executive - Experience Team to join
 <strong>
  Inside Burj Al Arab
 </strong>
 .&nbsp;
 <br/>
 <br/>
 The main duties and responsibilities of this role include:&nbsp;
 <br/>
 <br/>
 <ul>
  <li>
   Provide warm welcome to all our guests and tour groups.
  </li>
  <li>
   Offer arrival amenities &amp; Confirm ticket bookings&nbsp;
  </li>
  <li>
   Determine if any guests have physical restrictions that should be considered.
  </li>
  <li>
   Clearly and confidently sharing engaging information to guests in a captivating manner.
  </li>
  <li>
   Answer any questions that the guests may have.
  </li>
  <li>
   Demonstrate extensive knowledge of our facility and related topics.
  </li>
 </ul>
 <br/>
 <br/>
 <strong>
  About You
  <br/>
  <br/>
 </strong>
 The ideal candidate for this position will have the following experience and qualifications:&nbsp;
 <br/>
 <br/>
 <ul>
  <li>
   1 year experience in hospitality / Guest Service-Related Work
  </li>
  <li>
   high school diploma
  </li>
  <li>
   Outstanding organizational, time management, and improvisational skills
  </li>
  <li>
   Proficient In English and Additional Languages
  </li>
 </ul>
 <br/>
 <br/>
 <strong>
  About the Benefits
  <br/>
  <br/>
 </strong>
 At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.
 <br/>
 <br/>
 Benefits include:
 <br/>
 <br/>
 <ul>
  <li>
   Supportive and inclusive work environment
  </li>
  <li>
   Access to Learning &amp; Development programmes and clear career pathways
  </li>
  <li>
   Opportunities for internal mobility within our global network
  </li>
  <li>
   Colleague discounts on food, beverage, and hotel stays worldwide
  </li>
  <li>
   Company-provided shared accommodation
  </li>
  <li>
   Comprehensive healthcare and life insurance coverage
  </li>
  <li>
   Paid annual leave and flight from your home country
  </li>
  <li>
   Performance-based incentives tailored to your role
  </li>
  <li>
   Competitive tax-free salary paid in UAE Dirhams (AED)
  </li>
 </ul>
</div>


Guest Services Executive - Experience Team - Inside Burj Al Arab

One & Only Resorts

<div></div><div><div>Assistant Manager, Spa<br>
(16913)</div><br>
<div></div>
<div>
At One&amp;Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests&rsquo; stay to bring their dreams and desires to life. With an atmosphere that&rsquo;s chic but wonderfully unstuffy&trade;, and a team who are meticulous but warm, we seek to exceed our guests&rsquo; expectations at every possible turn.</div><div><br>
Glistening on a private apex of Palm Island, One&amp;Only The Palm is an intimate beach-front retreat where the wonders of modern Dubai meet the charms of old Arabia. With abundant knowledge and generosity, we anticipate our guest&rsquo;s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it&rsquo;s our passion.</div><div></div><div><br>
With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for an <b>A</b><b>ssistant Manager, Spa </b>to join the One&amp;Only team at <b>One&amp;Only The Palm Resort in Dubai.</b></div><br>
<div></div>
<p>
With the global growth of our brands, you will be an integral part of the Resort&rsquo;s success, and your will be responsible for all aspects of the Spa Operation, supporting the Director of Wellness in driving key elements such as marketing and promotions, operating criteria, programming, budgeting, VIP guest visits, staff relations and training. Assistant Spa Manager will play a key role in the Spa&rsquo;s vision of success and guest expectation.</p>
<div><b>
Key Duties and Responsibilities:</b></div><br>
<div></div>
<div>
Spa &amp; Retail Sales/ Stock
</div><ul><li>Promote and sell the services of the Spa and maximise the potential of all sales.
</li><li>Regularly monitor the retail sales and retail % of each staff member, providing motivation and training.</li>
<li>Responsible for maintaining an effective stock control system including stock rotation, inventory and placing orders to par level, reporting cost to Director of Wellness. Ensure a par stock appropriate to the business demands.</li>
<li>Monitor the cost of product and correct usage of therapists.</li>
<li>Ensure monthly stock rotation within every treatment room.</li></ul><br>
<div></div>
<div>
Finance &amp; Commercial</div>
<ul>
<li>Ensure that treatment scheduling meets the demands of the guest whilst maximising revenue and trends are monitored and addressed.
</li><li>Plan an annual calendar of events and promotions and to review success with Director of Wellness</li>
<li>Ensure the program of activities and events within the Spa are advertised, supported and meets the guests expectations and to ensure that all spa staff understand the content of the program.6</li>
<li>Prepare reports on key operating performance statistics in line with agreed procedures and implement action as discussed with the Director of Wellness and ESPA.</li>
<li>Review, monitor and report treatment spend analysis in line with agreed parameters.</li></ul><br>
<div></div>
<div>
Duty Management/ Operations
</div><ul><li>Ensure that all agreed operational standards are maintained within the Spa and that any defects are addressed quickly and efficiently.</li>
<li>Take full management responsibility within the Spa in the absence of the Director of Wellness, acting as Duty Manager and Spa Representative as required.</li>
<li>Responsible for Opening/Closing Procedures when on duty.</li>
<li>Set an example at all times in standards of professionalism, attitude and appearance as required from the staff.</li>
<li>Provide operational support to all spa departments when required.</li>
<li>To ensure that all treatments carried out in the spa are in line with agreed ESPA procedures.</li></ul><br>
<div></div>
<div>
Personnel Management &amp; Training
</div><ul><li>Manage all spa department rotas in line with the operational demands of the Spa and to review these regularly in line with special events, programmes, visits etc. Oversee attendance sheets, sick leave and holiday arrangements.</li>
<li>Provide the update to manuals, workbooks, to ensure that all operational procedures are carried out in the prescribed manner.</li>
<li>Provide leadership, direction and support to the employees at the Spa to develop a highly motivated team, who can deliver high standards of service in all areas.</li>
<li>Develop an annual training plan with spa supervisors and ensure that all employees are trained and developed to meet the needs of the business.</li></ul><br>
<div></div>
<div>
Guest &amp; Hotel Relations
</div><ul><li>Initially deal with all guest enquiries, feedback, complaints and issues and to ensure that necessary follow up/action to carried out</li>
<li>Oversee Press visits, PR and VIP visits.</li>
<li>Create and maintain relations with spa guests through having an active presence in key guest areas.</li>
<li>Create strong relationships with key departments such as Front Office, Housekeeping and Maintenance.</li></ul><br>
<div></div>
<div>
Health, Safety &amp; Hygiene
</div><ul><li>Ensure that all Hotel and ESPA Health and Safety guidelines are adhered to and that all new staff receive instruction in these as part of their Spa Induction programme</li>
</ul><ul><li>Ensure that the Spa&rsquo;s cleanliness and image are in line with agreed standards and are reviewed with key staff regularly</li></ul><br>
<div></div>
<div>
Skills, Experience &amp; Educational Requirements
</div><ul><li>Previous experience as Assistant Spa Manager for 1 year.</li>
<li>Diploma in Spa Management will be valued.</li>
<li>Skills in sales, marketing and guest relations.</li>
<li>Strong customer service in luxury spa/hospitality industry.</li>
<li>Skills in managing and processing software such as: Spa Soft and Opera are required.</li>
<li>Detail-oriented and have the skills to manage in accordance to Standard Operating Procedures relating to service,training, inventory and payroll.
</li></ul><ul><li>Experience in handling crucial situations with guests and colleagues effectively.
</li><li>Managing colleague performance issues quickly and effectively.</li>
<li>Strong ability to coach and motivate colleague to achieve sales and service goals, build clientele, monitor productivity goals and evaluate results.
</li><li>To present a professional and polished appearance.
</li><li>Flexible schedule, available to work evenings, weekends and holidays.</li>
<li>To remain in contact with updates and developments in the Spa Industry.</li></ul><br>
<div></div>
<div>
At One&amp;Only creating <b>JOY</b> is at the forefront of everything we do. If you are the one to make every detail count &amp; are bold to go beyond the obvious in every task assigned with positive energy &amp; have the passion to make it happen, then we are looking for you.</div><br>
<div></div>
<p>
Please apply directly through this website and submit your most recent CV which includes a recent ID picture of you. <b>Applications that do not meet the requirements will not be considered.</b></p>
<p>
We <b>Thank You</b> for your interest at Kerzner &ndash; The One&amp;Only Resorts. <b>Please note that only shortlisted candidates will be contacted.</b></p><br>
<div></div>
<div>
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.</div></div>

Assistant Manager, Spa

Hilton

<div><p>Spa Receptionist | Waldorf Astoria Dubai Palm Jumeirah</p><p>
The Spa Receptionist in a luxury hotel, you will be the first point of contact for guests entering the spa, providing them with a warm and professional welcome. Your role is to deliver exceptional service by managing bookings, addressing inquiries, and ensuring a seamless spa experience. With an eye for detail and a passion for wellness, you will create a tranquil and inviting atmosphere, reflecting the high standards of our luxury hotel</p>
<p><b>What will I be doing</b></p>
<p>As a Spa Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. Specifically, you will be responsible for performing the following tasks to the highest standards:</p>
<p>Greet all guests with a warm and professional manner, embodying the hotel&rsquo;s luxury standards of service.</p>
<ul><li>Assist guests with check-in and check-out procedures for spa treatments and services.</li>
<li>Provide detailed information about spa offerings, promotions, and membership packages.</li>
<li>Address guest inquiries and accommodate special requests with efficiency and discretion.</li>
<li>Manage spa appointments using the booking system, ensuring optimal scheduling to maximize occupancy and guest satisfaction.</li>
<li>Confirm and follow up on appointments to reduce cancellations or no-shows.</li>
<li>Coordinate with spa therapists to ensure seamless scheduling and guest preparation.</li>
<li>Handle billing processes, including cash, credit card, and room charge transactions accurately.</li>
<li>Maintain accurate guest records and service histories in the system.</li>
<li>Assist in inventory management of retail products and replenish stock as needed.</li>
<li>Ensure the reception area and lounge are clean, organized, and stocked with amenities.</li>
<li>Handle guest feedback and escalate issues to the Director of Spa/SPA Supervisor when necessary.</li>
<li>Report accidents, maintenance issues, or other incidents</li>
<li>Ensure strict compliance with all health and safety regulations</li>
<li>Using the appropriate telephone techniques and manner.</li>
</ul><p><b>What are we looking for</b></p>
<p>A Spa Receptionist serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:</p>
<ul><li>Previous experience in a similar role within a luxury spa, hotel, or wellness environment preferred.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Ability to remain calm under pressure and manage a busy reception environment.</li>
<li>Strong organizational skills and attention to detail.</li>
<li>Proficiency in booking/reservation software and basic computer skills.</li>
<li>Professional, well-groomed appearance in line with the hotel&rsquo;s standards.</li>
<li>A warm and approachable personality with a passion for guest service.</li>
<li>Discretion and confidentiality in handling guest information.</li>
<li>High school diploma or equivalent required; additional certification in hospitality or spa management is a plus.</li>
<li>Fluency in English is required; additional languages are an advantage.</li>
</ul><p><b>What will it be like to work for this Hilton Worldwide Brand</b><br>
<br>
In exceptional destinations around the globe, Waldorf Astoria Hotels &amp; Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.</p>
<p>If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels &amp; Resorts. Because it&rsquo;s with Waldorf Astoria Hotels &amp; Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit.</p></div>

Spa Receptionist | Waldorf Astoria Dubai Palm Jumeirah

Explore 10000+ Director of spa and guest experience in Dubai this September. Find roles across top companies and apply now to boost your career.