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director strategy guest experience

Oman Airports Management Company

<div>
 
 
 
 Role Purpose
 
 
 
 
 The Director, Strategy &amp; Guest Experience is responsible for defining and driving the organization&rsquo;s strategic direction while embedding a world-class, end-to-end guest experience across all airports and business units. The role leads strategic planning and reporting for Oman Airport Company and group of companies, setting and analysing key initiatives and key performance management metrics across the company, transformation initiatives, and guest experience design, ensuring alignment with corporate objectives, national aviation priorities, and international best practices.
 
 
 This role acts as a central
 
 Centre of Excellence leader
 
 , setting standards, frameworks, and governance for strategy execution and guest experience across the airport portfolio.
 
 
 
 
 
 
 
 Job Scope
 
 
 
 <ul>
 <li>
 Corporate and business unit strategy development and execution
 </li>
 <li>
 Group of Company strategy alignment, and overseeing their strategy and reporting
 </li>
 <li>
 Guest (passenger) experience strategy and service design
 </li>
 <li>
 Enterprise performance management and KPIs
 </li>
 <li>
 Strategic initiatives, transformation programs, and innovation
 </li>
 <li>
 Cross-functional alignment across operations, digital, commercial, and support functions
 </li>
 <li>
 External benchmarking, partnerships, and industry positioning
 </li>
 </ul>
 
 
 
 
 
 
 Key Accountabilities
 
 
 
 
 
 Strategy &amp; Corporate Planning
 
 
 <ul>
 <li>
 Lead the development of corporate, medium-term, and long-term strategic plans aligned with shareholder and national objectives.
 </li>
 <li>
 Translate strategy into actionable roadmaps, initiatives, and measurable outcomes.
 </li>
 <li>
 Oversee enterprise performance management frameworks, including KPIs, scorecards, and strategic reviews.
 </li>
 <li>
 Conduct market, industry, and competitive analysis to inform strategic decision-making.
 </li>
 <li>
 Support M&amp;A, partnerships, and new business opportunities where relevant.
 </li>
 </ul>
 
 
 Guest Experience &amp; Service Excellence
 
 
 <ul>
 <li>
 Define and own the end-to-end guest experience vision across the passenger journey (landside to airside and beyond).
 </li>
 <li>
 Establish guest experience standards, design principles, and service frameworks across all airports.
 </li>
 <li>
 Lead customer insights, research, journey mapping, and experience redesign initiatives.
 </li>
 <li>
 Oversee customer satisfaction metrics (e.g., ASQ, NPS) and drive continuous improvement plans.
 </li>
 <li>
 Champion a guest-centric culture across the organization and its partners.
 </li>
 </ul>
 
 
 Transformation &amp; Innovation
 
 
 <ul>
 <li>
 Sponsor and govern strategic transformation initiatives, including streamlining reporting and service innovations.
 </li>
 <li>
 Work closely with Digital, Operations, Commercial, and Technology teams to ensure strategy and experience are embedded into execution.
 </li>
 <li>
 Promote innovation, best practices, and global benchmarks in airport strategy and experience design.
 </li>
 </ul>
 
 
 Governance &amp; Stakeholder Management
 
 
 <ul>
 <li>
 Act as the strategic advisor to executive leadership on strategy and guest experience matters.
 </li>
 <li>
 Coordinate cross-functional and multi-airport alignment through CoE governance structures.
 </li>
 <li>
 Engage with regulators, airlines, concessionaires, government entities, and industry bodies as required.
 </li>
 <li>
 Represent the organization in industry forums related to strategy, service excellence, and airport innovation.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Strategy, Management, Engineering, Aviation Management, or a related field.
 </li>
 <li>
 Master&rsquo;s degree (MBA or equivalent) is highly preferred.
 </li>
 <li>
 Professional certifications in strategy, customer experience, or quality/service excellence are an advantage.
 </li>
 </ul>
 
 
 Experience
 
 
 <ul>
 <li>
 Minimum
 
 10 years
 
 of progressive experience in strategy, transformation, or customer/guest experience roles with priority given to aviation industry experience.
 </li>
 <li>
 Proven senior leadership experience, preferably within
 
 airports, aviation, transport, infrastructure, hospitality, or large service organizations
 
 .
 </li>
 <li>
 Demonstrated experience leading enterprise-wide strategic planning and execution.
 </li>
 <li>
 Strong background in designing and delivering customer or guest experience improvements at scale.
 </li>
 <li>
 Experience working with multiple stakeholders in complex, regulated environments.
 </li>
 </ul>
 
 
 
 
 
 
 Skills &amp; Competencies
 
 
 
 
 
 Core Skills
 
 
 <ul>
 <li>
 Strategic thinking and business acumen
 </li>
 <li>
 Manging a portfolio of group of companies
 </li>
 <li>
 Guest experiences design and service excellence
 </li>
 <li>
 Performance management and KPI development
 </li>
 <li>
 Transformation and change management
 </li>
 <li>
 Data-driven decision making and insights
 </li>
 <li>
 Stakeholder and executive-level communication
 </li>
 </ul>
 
 
 Leadership &amp; Behavioural Competencies
 
 
 <ul>
 <li>
 Visionary leadership with the ability to influence without direct authority
 </li>
 <li>
 Strong collaboration and cross-functional alignment
 </li>
 <li>
 Results-oriented with a focus on value creation
 </li>
 <li>
 Innovative and future-focused mindset
 </li>
 <li>
 High emotional intelligence and customer empathy
 </li>
 <li>
 Ability to operate effectively in a fast-paced, complex airport environment
 </li>
 </ul>
 
 
 
 
 
 
 Success Measures
 
 
 
 <ul>
 <li>
 Successful execution of corporate strategy and strategic initiatives
 </li>
 <li>
 Measurable improvement in guest experience metrics and service quality
 </li>
 <li>
 Strong alignment between strategy, operations, and digital initiatives
 </li>
 <li>
 Enhanced organizational maturity in strategy and guest experience capabilities
 </li>
 <li>
 Positive stakeholder and partner feedback
 </li>
 </ul>
 
 
</div>

Director - Strategy & Guest Experience

Hilton

<div>Cluster Food and Beverage Director
The Food &amp; Beverage Director is responsible for the successful management and commercial performance of all F&amp;B venues &amp; operations in the hotel. This is a key role in the hotel leadership team. 
 
What will I be doing? 
As Food &amp; Beverage Director, you will:
1. Commercial Performance<ul><li>Develop the F&amp;B Operations business plan, considering market strategy, financial targets and business volumes, as well as customer and team member experience</li><li>Partner with the Commercial team to develop and execute powerful F&amp;B sales, marketing and social media plans.</li><li>Manage the F&amp;B Operations budget and forecast to support achievement of the hotel&rsquo;s commercial goals</li><li>Review departmental results - including sales, costs, profit margins, covers, guest satisfaction - and take action with the F&amp;B management team to improve performance</li></ul>
2. Excellent Food &amp; Beverage<ul><li>Partner with the Culinary team to create attractive F&amp;B concepts, menus, products and promotions that drive revenue and profit</li><li>Deliver high-quality, well-presented food and beverage to meet guests&rsquo; needs - and Instagram feeds!</li><li>Champion Hilton&rsquo;s sustainability goals through local sourcing, use of seasonal produce and minimizing food waste.</li></ul>
3. Exceptional Guest Experiences<ul><li>Deliver exceptional guest experiences by maintaining consistently high service standards and product knowledge throughout the F&amp;B team.
</li><li>Make sure that food allergies and dietary requirements are treated with absolute seriousness</li><li>Review and act on guest feedback, taking prompt action to resolve guest complaints and improve guest loyalty</li><li>Enhance the hotel&rsquo;s image through online reputation management for F&amp;B, driving positive reviews on key platforms and websites.</li></ul>
4. Great Working Environment<ul><li>Lead, develop and inspire the F&amp;B Operations team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals
</li><li>Practice great people management, from recruitment to training to succession planning and recognition</li><li>Develop an efficient F&amp;B Operations workforce plan to identify current and future needs based on forecast business volumes, budgets and HR guidelines</li><li>Communicate well and often, building great relationships with key stakeholders.</li></ul>
5.Day-To-Day Essentials<ul><li>Make sure F&amp;B operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported and corrected.
</li><li>Work with the Purchasing team to select suppliers and create efficient purchasing processes.
</li><li>Keep up to date with what&rsquo;s happening in F&amp;B &ndash; current and future trends, markets, ingredients, competitors and suppliers &ndash; to drive innovation.</li></ul>
Who are we looking for? 
 
We&rsquo;re looking for an inspirational leader who is passionate about food and beverage, with 5 years&rsquo; experience in a similar role or an internationally recognized degree or diploma.
To be successful in this position you will have:<ul><li>Commercial focus, with a demonstrated ability to deliver exceptional business performance and results.</li><li>Inspirational leadership and people management skills, experienced in leading, developing and motivating a large team and working effectively with other departments.</li><li>Excellent verbal and written communication skills to deliver a compelling message for the right audience, from team briefings to commercial business presentations to representing the hotel publicly.</li><li>Guest focus, maintaining the highest standards of service and quality to create memorable guest experiences.</li><li>Effective relationship management skills to build good working relationships with key stakeholders, internally and externally, including suppliers, local media and influencers.</li><li>Creativity, strategic thinking and problem-solving skills, able to work effectively in a fast-paced environment while remaining calm and focused under pressure.</li></ul>
You will be also fluent in English, a social media expert, and comfortable using F&amp;B systems and MS Office. 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Cluster Food and Beverage Director

<div>
 The Food &amp; Beverage Director is responsible for the successful management and commercial performance of all F&amp;B venues &amp; operations in the hotel. This is a key role in the hotel leadership team.
 
 
 
 What will I be doing?
 
 
 
 As Food &amp; Beverage Director, you will:
 
 
 <ul>
 <li>
 Commercial Performance
 </li>
 <li>
 Develop the F&amp;B Operations business plan, considering market strategy, financial targets and business volumes, as well as customer and team member experience
 </li>
 <li>
 Partner with the Commercial team to develop and execute powerful F&amp;B sales, marketing and social media plans.
 </li>
 <li>
 Manage the F&amp;B Operations budget and forecast to support achievement of the hotel&rsquo;s commercial goals
 </li>
 <li>
 Review departmental results - including sales, costs, profit margins, covers, guest satisfaction - and take action with the F&amp;B management team to improve performance
 </li>
 <li>
 Excellent Food &amp; Beverage
 </li>
 <li>
 Partner with the Culinary team to create attractive F&amp;B concepts, menus, products and promotions that drive revenue and profit
 </li>
 <li>
 Deliver high-quality, well-presented food and beverage to meet guests&rsquo; needs - and Instagram feeds!
 </li>
 <li>
 Champion Hilton&rsquo;s sustainability goals through local sourcing, use of seasonal produce and minimizing food waste.
 </li>
 <li>
 Exceptional Guest Experiences
 </li>
 <li>
 Deliver exceptional guest experiences by maintaining consistently high service standards and product knowledge throughout the F&amp;B team.
 </li>
 <li>
 Make sure that food allergies and dietary requirements are treated with absolute seriousness
 </li>
 <li>
 Review and act on guest feedback, taking prompt action to resolve guest complaints and improve guest loyalty
 </li>
 <li>
 Enhance the hotel&rsquo;s image through online reputation management for F&amp;B, driving positive reviews on key platforms and websites.
 </li>
 <li>
 Great Working Environment
 </li>
 <li>
 Lead, develop and inspire the F&amp;B Operations team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals
 </li>
 <li>
 Practice great people management, from recruitment to training to succession planning and recognition
 </li>
 <li>
 Develop an efficient F&amp;B Operations workforce plan to identify current and future needs based on forecast business volumes, budgets and HR guidelines
 </li>
 <li>
 Communicate well and often, building great relationships with key stakeholders.
 </li>
 <li>
 Day-To-Day Essentials
 </li>
 <li>
 Make sure F&amp;B operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported and corrected.
 </li>
 <li>
 Work with the Purchasing team to select suppliers and create efficient purchasing processes.
 </li>
 <li>
 Keep up to date with what&rsquo;s happening in F&amp;B &ndash; current and future trends, markets, ingredients, competitors and suppliers &ndash; to drive innovation.
 
 
 
 </li>
 </ul>
 
 Who are we looking for?
 
 
 
 We&rsquo;re looking for an inspirational leader who is passionate about food and beverage, with 5 years&rsquo; experience in a similar role or an internationally recognized degree or diploma.
 
 
 To be successful in this position you will have:
 
 
 <ul>
 <li>
 Commercial focus, with a demonstrated ability to deliver exceptional business performance and results.
 </li>
 <li>
 Inspirational leadership and people management skills, experienced in leading, developing and motivating a large team and working effectively with other departments.
 </li>
 <li>
 Excellent verbal and written communication skills to deliver a compelling message for the right audience, from team briefings to commercial business presentations to representing the hotel publicly.
 </li>
 <li>
 Guest focus, maintaining the highest standards of service and quality to create memorable guest experiences.
 </li>
 <li>
 Effective relationship management skills to build good working relationships with key stakeholders, internally and externally, including suppliers, local media and influencers.
 </li>
 <li>
 Creativity, strategic thinking and problem-solving skills, able to work effectively in a fast-paced environment while remaining calm and focused under pressure.
 
 
 
 </li>
 </ul>
 You will be also fluent in English, a social media expert, and comfortable using F&amp;B systems and MS Office.
 
 
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Muscat Al Bandar
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Food and Beverage
</div>

<div>Assistant Director of Engineering
An Assistant Director of Engineering is responsible for all maintenance issues within the hotel to deliver an excellent Guest and Member experience while performing daily checks, repairing equipment, and coordinating renovation projects. 
What will I be doing?
As an Assistant Director of Engineering, you will be responsible for all maintenance issues within the hotel, daily, maintenance checks, and repairing mechanical equipment to deliver an excellent Guest and Member experience. An Assistant Chief Engineer will also be required to coordinate renovation projects and develop emergency programs. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Responsible for maintenance issues within the hotel</li><li>
Perform daily checks around the hotel</li><li>
Conduct lift emergency release procedures as required</li><li>
Diagnose, maintain, and repair mechanical equipment within the hotel</li><li>
Ensure good relationships are built with internal and external customers</li><li>
Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise</li><li>
Develop, implement, and direct all emergency programs</li><li>
Develop, implement and manage energy conservation programs for the property to minimize expenses</li><li>
Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively</li><li>
Perform special projects and other responsibilities as assigned</li><li>
Responsible for the health and safety of the hotel</li><li>
Ensure monthly safety inspections take place and employees are trained accordingly</li></ul>
What are we looking for?
An Assistant Director of Engineering serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Advanced knowledge of building management/engineering</li><li>
Positive attitude</li><li>
Good communication skills</li><li>
Committed to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Flexibility to respond to a range of different work situations</li><li>
Ability to work under pressure</li><li>
Ability to work on their own</li><li>
Previous experience in a management role</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
First Aid</li><li>
Vocational training in engineering or similar field</li></ul> 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Director of Engineering

Mandarin Oriental Hotel Group

<div>Mandarin Oriental Muscat is looking for a Director of Commercial Strategy to join our Sales &amp; Marketing team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Muscat

Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.

For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combines the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.

Scope of Position

Sets the hotel&rsquo;s strategic commercial direction by balancing financial objectives, managing sales segments, and guiding the overall commercial strategy of the hotel. Works closely with the General Manager, and supervises the Manager of Marketing Communications, and Director of Revenue to develop and implement a robust commercial strategy that maximizes hotel revenues, market share, and profitability. Responsible for optimizing revenue and profit across rooms, function space, and total hotel operations. Accountable for all transient, group, and catering segments, including deployment, pricing, channel distribution, and positioning. Identifies future revenue opportunities and communicates strategic initiatives to the sales, marketing, and revenue teams. Oversees the Revenue, Sales, and Catering departments, providing strategic guidance, commercial leadership, and development to ensure high-performing teams.

Responsibilities

General:
<ul>
<li>Communicate and enforce all corporate and hotel policies, procedures, and standard operating practices to colleagues.</li>
<li>Ensure all business activities comply with MOHG Code of Conduct, laws, and regulations.</li>
<li>Fully support the Mandarin Oriental, Muscat People &amp; Culture Strategic Policy and all learning and development initiatives.</li>
<li>Maintain a complete Training Matrix and Job Description/Specification Matrix for your division.</li>
<li>Prioritize colleague career path development and document in the MO Profile online system.</li>
<li>Hold monthly meetings with teams to address concerns and share departmental and hotel information.</li>
<li>Safeguard confidential guest, customer, and colleague information.</li>
<li>Adhere to Safe, Sound, and Sustainable policies and MOHG Social Media Policy.</li>
<li>Promote a zero-tolerance environment for harassment or discrimination.</li>
<li>Act as a hotel ambassador and perform additional duties as required.</li>
</ul>
Budget:
<ul>
<li>Supervises the Marketing Communications and Revenue Director to prepare the annual budget and implement the Annual Marketing Plan.</li>
<li>Monitor and control all sales-related expenditure against budget forecasts.</li>
</ul>
Overall Strategy &amp; Commercial Leadership:
<ul>
<li>Develops and drives the hotel&rsquo;s commercial strategy to ensure alignment with MOHG brand philosophies and objectives.</li>
<li>Provides strategic guidance on pricing, inventory management, channel distribution, and market positioning.</li>
<li>Coordinates sales strategies across Regional Sales Offices, Corporate Revenue Management, Marketing &amp; Communications, and on-property leadership.</li>
<li>Ensures commercial strategies are effectively communicated and adapted to changing market conditions.</li>
<li>Supervises the Marketing &amp; Communications Manager to develop strategic marketing propositions, including online, offline, and market/country-specific campaigns.</li>
<li>Maintains awareness of competitors, market trends, and future business opportunities.</li>
<li>Strong commercial acumen, analytical skills, and strategic thinking are essential to optimize revenue and market positioning.</li>
</ul>
Analysis:
<ul>
<li>Analyze market trends, booking pace, and competitive performance to inform commercial strategy.</li>
<li>Provide insights on pricing, seasonality, mix, and displacement to optimize revenue opportunities.</li>
<li>Devise and implement event-specific strategies to capture incremental revenue.</li>
<li>Communicate results, challenges, and opportunities to key stakeholders in a timely manner.</li>
</ul>
Revenue &amp; Distribution:
<ul>
<li>Establish and maintain effective pricing strategies for all inventories and market segments.</li>
<li>Oversee Revenue Director&rsquo;s implementation of sales strategies, inventory adjustments, and rate loadings.</li>
<li>Ensure timely and accurate forecasting, reporting, and analysis of revenue performance.</li>
<li>Lead Revenue Meetings, long-range planning, and strategic discussions to drive profitability.</li>
<li>Maintain accurate positioning and information in all distribution channels and monitor competitor activity.</li>
</ul>
Sales Leadership:
<ul>
<li>Guide Director of Sales to strategically deploy the Sales Team and achieve revenue targets.</li>
<li>Establish priorities, goals, and accountability measures for the Sales Team.</li>
<li>Ensure accounts are properly targeted, covered, and contracts comply with MOHG standards.</li>
<li>Conduct monthly account reviews, weekly sales meetings, and oversee group leads, pricing, and space strategy.</li>
<li>Lead trade shows, sales missions, and cross-selling initiatives to enhance brand presence.</li>
<li>Maintain control of incentive schemes, rewards, and performance appraisals.</li>
</ul>
Catering Leadership:
<ul>
<li>Guide Director of Conference and Events to strategically target accounts and achieve revenue goals.</li>
<li>Review weekly forecasts to ensure revenue targets are met and exceeded.</li>
<li>Monitor team performance, enforce accountability, and ensure all KPIs are achieved.</li>
<li>Implement strategies for free sale calendar and other revenue-maximizing opportunities.</li>
</ul>
Our commitment to you
<ul>
<li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li></ul></div>

Director of Commercial Strategy

<div>
 An Assistant Director of Engineering is responsible for all maintenance issues within the hotel to deliver an excellent Guest and Member experience while performing daily checks, repairing equipment, and coordinating renovation projects.
 
 
 
 What will I be doing?
 
 
 
 As an Assistant Director of Engineering, you will be responsible for all maintenance issues within the hotel, daily, maintenance checks, and repairing mechanical equipment to deliver an excellent Guest and Member experience. An Assistant Chief Engineer will also be required to coordinate renovation projects and develop emergency programs. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Responsible for maintenance issues within the hotel
 </li>
 <li>
 Perform daily checks around the hotel
 </li>
 <li>
 Conduct lift emergency release procedures as required
 </li>
 <li>
 Diagnose, maintain, and repair mechanical equipment within the hotel
 </li>
 <li>
 Ensure good relationships are built with internal and external customers
 </li>
 <li>
 Maintenance of all hotel fixtures and fittings to ensure they are in safe condition and take action when any unsafe situations arise
 </li>
 <li>
 Develop, implement, and direct all emergency programs
 </li>
 <li>
 Develop, implement and manage energy conservation programs for the property to minimize expenses
 </li>
 <li>
 Coordinate renovation bidding, define the cost and scope of the project, and oversee the general contractor and subcontractors to ensure quality work is performed cost effectively
 </li>
 <li>
 Perform special projects and other responsibilities as assigned
 </li>
 <li>
 Responsible for the health and safety of the hotel
 </li>
 <li>
 Ensure monthly safety inspections take place and employees are trained accordingly
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 An Assistant Director of Engineering serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Advanced knowledge of building management/engineering
 </li>
 <li>
 Positive attitude
 </li>
 <li>
 Good communication skills
 </li>
 <li>
 Committed to delivering a high level of customer service
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Ability to work on their own
 </li>
 <li>
 Previous experience in a management role
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 First Aid
 </li>
 <li>
 Vocational training in engineering or similar field
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Muscat Al Bandar
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Engineering, Maintenance and Facilities
</div>

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
 
 
 
 Job Description
 
 
 
 
 KEY DUTIES AND RESPONSIBILITIES
 
 
 
 <ul>
 <li>
 Support the Corporate, Government, and Wholesale market segments for the cluster.
 </li>
 <ul>
 <li>
 Manage own accounts secondary to the Cluster Director of Sales key accounts.
 </li>
 <li>
 Conduct a minimum of 40&ndash;50 sales calls per month, client entertainments, and site inspections.
 </li>
 <li>
 Record all activities in SFA or CRM.
 </li>
 <li>
 Support Sales Strategic Planning (SSP) of proactive sales team members.
 </li>
 <li>
 Help establish new client contacts and develop revenue potential from accounts.
 </li>
 </ul>
 <li>
 Support sales team management:
 </li>
 <ul>
 <li>
 Assist in setting objectives for sales team members and monitor performance.
 </li>
 <li>
 Ensure all new team members are oriented in MH brand strategy and positioning.
 </li>
 <li>
 Support coaching and training to develop team selling skills.
 </li>
 </ul>
 <li>
 General department operations:
 </li>
 <ul>
 <li>
 Maintain accurate reporting of business results and action plans.
 </li>
 <li>
 Ensure all team members are knowledgeable about products, promotions, and competitor offerings.
 </li>
 <li>
 Assist in operational budget adherence and cost control.
 </li>
 <li>
 Participate in client familiarization trips, site inspections, and sales trips as required.
 </li>
 <li>
 Support creation of packages and promotions for low occupancy periods.
 </li>
 <li>
 Collaborate with operations to ensure accurate delivery of guest experiences.
 </li>
 <li>
 Assist in upselling and cross-selling opportunities.
 </li>
 <li>
 Ensure efficient administration and documentation.
 
 </li>
 </ul>
 </ul>
 
 Qualifications
 
 
 
 Bachelor&rsquo;s degree.
 
 
 Additional Information
 
 
 
 WHY THIS JOB EXISTS
 
 
 
 To serve the needs of the business, our guests and our colleagues by leading all sales activities in the leisure segment for the Anantara cluster sales team, achieving revenue targets, and growing and developing a loyal customer base on behalf of the hotel. To assist the Cluster Director of Sales in driving revenue across the Anantara Al Jabal Al Akhdar Resort, Al Baleed Resort Salalah by Anantara, and Tivoli La Vie Muscat Hotel &amp; Residences cluster by managing key accounts, supporting the sales team, and achieving revenue targets, ensuring brand standards are upheld.
 
 
 
 How You Can Succeed In This Role
 
 
 
 <ul>
 <li>
 Collaboration:
 </li>
 <ul>
 <li>
 Project a professional image.
 </li>
 <li>
 Plan and prioritize work to meet targets.
 </li>
 <li>
 Support and supervise team members effectively.
 </li>
 <li>
 Communicate professionally in English.
 </li>
 <li>
 Demonstrate financial literacy and understanding of business metrics.
 </li>
 </ul>
 <li>
 Working with Others:
 </li>
 <ul>
 <li>
 Anticipate and exceed needs of customers and colleagues.
 </li>
 <li>
 Use initiative and good judgment.
 </li>
 <li>
 Act with professionalism and integrity.
 </li>
 </ul>
 <li>
 Taking Responsibility:
 </li>
 <ul>
 <li>
 Conduct business honestly and fairly; maintain confidentiality.
 </li>
 <li>
 Prioritize workload, be organized, and pay attention to detail.
 </li>
 <li>
 Work independently while maintaining a positive attitude.
 </li>
 </ul>
 <li>
 Delivering Results:
 </li>
 <ul>
 <li>
 Commit to achieving performance standards.
 </li>
 <li>
 Continuously develop professional skills.
 </li>
 <li>
 Perform tasks in line with policies and procedures.
 </li>
 <li>
 Provide top-quality experiences for guests.
 </li>
 </ul>
 </ul>
</div>

Cluster Assistant Director of Sales

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