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director - strategy & guest experience

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f&b service expert

guest experience expert

Marriott International

<div>Additional Information 
Job Number25205554 
Job CategoryRooms &amp; Guest Services Operations 
LocationAloft Muscat, 396 Ghala, Al Azaiba South, Muscat, Oman, Oman, 130 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Aloft, we aren&rsquo;t your typical hotel&mdash;but we aren&rsquo;t too cool for school either. We&rsquo;re here to be our guests&rsquo; launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they&rsquo;re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We&rsquo;re looking for confident self-expressers who aren&rsquo;t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Expert

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25205554
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Aloft Muscat, 396 Ghala, Al Azaiba South, Muscat, Oman, Oman, 130VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
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</div>

<div>Additional Information 
Job Number25206035 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Al Mouj Muscat Resort, Al Mouj, Muscat, Oman, Oman 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Hostess

Hilton

<div>
 The Food &amp; Beverage Director is responsible for the successful management and commercial performance of all F&amp;B venues &amp; operations in the hotel. This is a key role in the hotel leadership team.
 
 
 
 What will I be doing?
 
 
 
 As Food &amp; Beverage Director, you will:
 
 
 <ul>
 <li>
 Commercial Performance
 </li>
 <li>
 Develop the F&amp;B Operations business plan, considering market strategy, financial targets and business volumes, as well as customer and team member experience
 </li>
 <li>
 Partner with the Commercial team to develop and execute powerful F&amp;B sales, marketing and social media plans.
 </li>
 <li>
 Manage the F&amp;B Operations budget and forecast to support achievement of the hotel&rsquo;s commercial goals
 </li>
 <li>
 Review departmental results - including sales, costs, profit margins, covers, guest satisfaction - and take action with the F&amp;B management team to improve performance
 </li>
 <li>
 Excellent Food &amp; Beverage
 </li>
 <li>
 Partner with the Culinary team to create attractive F&amp;B concepts, menus, products and promotions that drive revenue and profit
 </li>
 <li>
 Deliver high-quality, well-presented food and beverage to meet guests&rsquo; needs - and Instagram feeds!
 </li>
 <li>
 Champion Hilton&rsquo;s sustainability goals through local sourcing, use of seasonal produce and minimizing food waste.
 </li>
 <li>
 Exceptional Guest Experiences
 </li>
 <li>
 Deliver exceptional guest experiences by maintaining consistently high service standards and product knowledge throughout the F&amp;B team.
 </li>
 <li>
 Make sure that food allergies and dietary requirements are treated with absolute seriousness
 </li>
 <li>
 Review and act on guest feedback, taking prompt action to resolve guest complaints and improve guest loyalty
 </li>
 <li>
 Enhance the hotel&rsquo;s image through online reputation management for F&amp;B, driving positive reviews on key platforms and websites.
 </li>
 <li>
 Great Working Environment
 </li>
 <li>
 Lead, develop and inspire the F&amp;B Operations team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals
 </li>
 <li>
 Practice great people management, from recruitment to training to succession planning and recognition
 </li>
 <li>
 Develop an efficient F&amp;B Operations workforce plan to identify current and future needs based on forecast business volumes, budgets and HR guidelines
 </li>
 <li>
 Communicate well and often, building great relationships with key stakeholders.
 </li>
 <li>
 Day-To-Day Essentials
 </li>
 <li>
 Make sure F&amp;B operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported and corrected.
 </li>
 <li>
 Work with the Purchasing team to select suppliers and create efficient purchasing processes.
 </li>
 <li>
 Keep up to date with what&rsquo;s happening in F&amp;B &ndash; current and future trends, markets, ingredients, competitors and suppliers &ndash; to drive innovation.
 
 
 
 </li>
 </ul>
 
 Who are we looking for?
 
 
 
 We&rsquo;re looking for an inspirational leader who is passionate about food and beverage, with 5 years&rsquo; experience in a similar role or an internationally recognized degree or diploma.
 
 
 To be successful in this position you will have:
 
 
 <ul>
 <li>
 Commercial focus, with a demonstrated ability to deliver exceptional business performance and results.
 </li>
 <li>
 Inspirational leadership and people management skills, experienced in leading, developing and motivating a large team and working effectively with other departments.
 </li>
 <li>
 Excellent verbal and written communication skills to deliver a compelling message for the right audience, from team briefings to commercial business presentations to representing the hotel publicly.
 </li>
 <li>
 Guest focus, maintaining the highest standards of service and quality to create memorable guest experiences.
 </li>
 <li>
 Effective relationship management skills to build good working relationships with key stakeholders, internally and externally, including suppliers, local media and influencers.
 </li>
 <li>
 Creativity, strategic thinking and problem-solving skills, able to work effectively in a fast-paced environment while remaining calm and focused under pressure.
 
 
 
 </li>
 </ul>
 You will be also fluent in English, a social media expert, and comfortable using F&amp;B systems and MS Office.
 
 
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Muscat Al Bandar
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Food and Beverage
</div>

Cluster Food and Beverage Director

<div>Cluster Food and Beverage Director
The Food &amp; Beverage Director is responsible for the successful management and commercial performance of all F&amp;B venues &amp; operations in the hotel. This is a key role in the hotel leadership team. 
 
What will I be doing? 
As Food &amp; Beverage Director, you will:
1. Commercial Performance<ul><li>Develop the F&amp;B Operations business plan, considering market strategy, financial targets and business volumes, as well as customer and team member experience</li><li>Partner with the Commercial team to develop and execute powerful F&amp;B sales, marketing and social media plans.</li><li>Manage the F&amp;B Operations budget and forecast to support achievement of the hotel&rsquo;s commercial goals</li><li>Review departmental results - including sales, costs, profit margins, covers, guest satisfaction - and take action with the F&amp;B management team to improve performance</li></ul>
2. Excellent Food &amp; Beverage<ul><li>Partner with the Culinary team to create attractive F&amp;B concepts, menus, products and promotions that drive revenue and profit</li><li>Deliver high-quality, well-presented food and beverage to meet guests&rsquo; needs - and Instagram feeds!</li><li>Champion Hilton&rsquo;s sustainability goals through local sourcing, use of seasonal produce and minimizing food waste.</li></ul>
3. Exceptional Guest Experiences<ul><li>Deliver exceptional guest experiences by maintaining consistently high service standards and product knowledge throughout the F&amp;B team.
</li><li>Make sure that food allergies and dietary requirements are treated with absolute seriousness</li><li>Review and act on guest feedback, taking prompt action to resolve guest complaints and improve guest loyalty</li><li>Enhance the hotel&rsquo;s image through online reputation management for F&amp;B, driving positive reviews on key platforms and websites.</li></ul>
4. Great Working Environment<ul><li>Lead, develop and inspire the F&amp;B Operations team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals
</li><li>Practice great people management, from recruitment to training to succession planning and recognition</li><li>Develop an efficient F&amp;B Operations workforce plan to identify current and future needs based on forecast business volumes, budgets and HR guidelines</li><li>Communicate well and often, building great relationships with key stakeholders.</li></ul>
5.Day-To-Day Essentials<ul><li>Make sure F&amp;B operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported and corrected.
</li><li>Work with the Purchasing team to select suppliers and create efficient purchasing processes.
</li><li>Keep up to date with what&rsquo;s happening in F&amp;B &ndash; current and future trends, markets, ingredients, competitors and suppliers &ndash; to drive innovation.</li></ul>
Who are we looking for? 
 
We&rsquo;re looking for an inspirational leader who is passionate about food and beverage, with 5 years&rsquo; experience in a similar role or an internationally recognized degree or diploma.
To be successful in this position you will have:<ul><li>Commercial focus, with a demonstrated ability to deliver exceptional business performance and results.</li><li>Inspirational leadership and people management skills, experienced in leading, developing and motivating a large team and working effectively with other departments.</li><li>Excellent verbal and written communication skills to deliver a compelling message for the right audience, from team briefings to commercial business presentations to representing the hotel publicly.</li><li>Guest focus, maintaining the highest standards of service and quality to create memorable guest experiences.</li><li>Effective relationship management skills to build good working relationships with key stakeholders, internally and externally, including suppliers, local media and influencers.</li><li>Creativity, strategic thinking and problem-solving skills, able to work effectively in a fast-paced environment while remaining calm and focused under pressure.</li></ul>
You will be also fluent in English, a social media expert, and comfortable using F&amp;B systems and MS Office. 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

<div>Additional Information 
Job Number26208976 
Job CategoryFood and Beverage &amp; Culinary 
LocationW Muscat, Al Kharjiya Street, Shatti Al Qurum, Muscat, Oman, Oman 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique &ndash; with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage operations run smoothly. Whether setting tables, assisting the kitchen, or cleaning work areas and replenishing supplies, the Guest Service Support Expert provides the support that make transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Support Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience. Previous experience in a food and beverage environment preferred.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

F&B Support Expert (Hostess)

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 26208970
 
 
 
 Job Category
 
 Food and Beverage &amp; Culinary
 
 
 
 Location
 
 W Muscat, Al Kharjiya Street, Shatti Al Qurum, Muscat, Oman, Oman,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique &ndash; with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: Less than 1 year related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

F&B Service Expert

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