afcap v: kuwait swa transient aircraft services technician (secret clearance)

car delivery drivers

driver

SimplitIN

<div>
 Short summary of the job: A sales job for smart people and can learn quickly new industries management practices. You will be in charge of the full sales cycle from the opportunity qualification to the negotiation, going through astonishing product demos.
 
 
 
 Responsibilities
 
 
 
 Full sales cycle
 
 
 Achieve monthly targets
 
 
 US + Canada Territory
 
 
 
 Challenges
 
 
 
 Full sales cycle
 
 
 Achieve monthly targets
 
 
 US + Canada Territory
 
 
 
 Must Have
 
 
 
 Full sales cycle
 
 
 Achieve monthly targets
 
 
 US + Canada Territory
</div>

Driver

تطبيق مرسال لتوصيل الطلبات الاستهلاكية

Driver Recruitment Announcement &ndash; Work with KeetaDrivers are required to join Keeta delivery team immediately.Work Location:Kuwait (Jahra &ndash; Hawalli)Requirements:&bull;⁠ ⁠Valid driving license&bull;⁠ ⁠Commitment to working hours&bull;⁠ ⁠Good knowledge of areas&bull;⁠ ⁠Good customer service skillsBenefits:&bull;⁠ ⁠Monthly salary: 250&bull;⁠ ⁠Additional bonus based on performance&bull;⁠ ⁠4 days off per month&bull;⁠ ⁠Continuous order flow&bull;⁠ ⁠Organized work environment&bull;⁠ ⁠Ongoing supportWorking Hours:&bull;⁠ ⁠12 hours per dayFor registration and details:Please contact by calling: 98740427Join our team and start working right awayنوع الوظيفة: دوام كاملالراتب المدفوع: KWD٢٥٠٫٠٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

سائق توصيل طلبات

ZWARA

We are now hiring experienced car delivery drivers for our company in Reggae.1.000kd per order, minimum monthly order is 350 deliveryOwn the car after 2 years and 6 months.If you are interested to apply, send your CV to our WhatsApp at 96908073Visit our office on May 10 and 11 (Sunday/Monday) from 9: 00am to 3: 00pmWe are located at Reggae, Block 1, 6th Street, MSAYAN Shop building, 1st FloorPay: KD400.000 - KD600.000 per monthWork Location: In person

Car Delivery Drivers

Al Askafi Delivery for the Delivery of Consumer Orders

مطلوب للتعيين فورًا - سائقين لديهم رخصة قيادة خاصة سارية.راتب 350 دينار + حوافز بعد التارجتالشروط المطلوبة:أن يكون المتقدم مقيمًا داخل الكويترخصة قيادة خاصة ساريةالجاهزية للبدء الفوري في العملالتواصل واتساب فقط 90977565We are hiring - DriversImmediately required - Drivers with a valid private driver's license.salary 350 kd + bonus after the targetRequirements:Applicant must be a resident of Kuwait.Valid private driver's license.Ready to start work immediately.Contact us via WhatsApp only: 90977565Job Type: Full-timePay: KD200.000 - KD350.000 per monthWork Location: In person

Shein delivery person

Landmark Group

<div>
 
 The Assistant DC will be responsible for ensuring seamless execution of end-to-end Home Delivery Operations (HDO) from order receipt to final delivery and customer satisfaction. The role demands strong coordination between warehouse, HDO, stores, and customer call center teams to maintain predefined SLAs, drive customer experience excellence, optimize delivery performance, and support cost-efficient operations.
 
 
 This position requires a hands-on professional with a strong operational mindset, attention to detail, and the ability to handle multiple stakeholders while maintaining high service quality standards.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Customer Experience &amp; Delivery Operations
 
 
 <ul>
 <li>
 Coordinate and monitor all Home Delivery activities to ensure timely delivery and adherence to predefined SLAs.
 </li>
 <li>
 Drive reduction in pending, postponed, and rescheduled deliveries through proactive follow-ups and planning.
 </li>
 <li>
 Ensure smooth communication between the delivery team, store operations, and customer service for order status updates and exception handling.
 </li>
 <li>
 Monitor and improve customer satisfaction (NPS) by ensuring quick resolution of complaints and prompt customer feedback closure.
 </li>
 <li>
 Track delivery metrics and highlight deviations, delays, or service issues for immediate corrective actions.
 </li>
 <li>
 Collaborate with fleet teams to improve routing efficiency and truck utilization for optimal delivery productivity.
 </li>
 <li>
 Maintain capacity as per the monthly plan and ensure operational flexibility within permissible limits.
 </li>
 </ul>
 
 
 
 
 
 2. Cost &amp; Inventory Control
 
 
 <ul>
 <li>
 Support the implementation of initiatives aimed at reducing delivery costs and optimizing overall operational efficiency.
 </li>
 <li>
 Work closely with the warehouse and finance teams to ensure accurate inventory handling and minimal shrinkage.
 </li>
 <li>
 Assist in executing continuous improvement methodologies (e.g., KATA, Lean) to enhance productivity and cost-effectiveness.
 </li>
 <li>
 Track and report cost-related KPIs periodically, identifying gaps and improvement opportunities.
 </li>
 <li>
 Ensure adherence to approved budgets and support initiatives to reduce cost per delivery through better planning and execution.
 </li>
 </ul>
 
 
 
 
 
 3. People Development, Process Adherence &amp; Safety
 
 
 <ul>
 <li>
 Ensure complete compliance with defined Home Delivery Operations processes, SOPs, and safety protocols.
 </li>
 <li>
 Conduct and maintain structured reviews, store visits, and floor audits; record findings and follow through on improvement actions.
 </li>
 <li>
 Facilitate training and skill development programs for delivery staff and warehouse teams to build cross-functional capabilities.
 </li>
 <li>
 Support engagement initiatives such as team recognition programs, employee feedback sessions, and supervisor assessments.
 </li>
 <li>
 Maintain structured logs for store visits, delivery observations, and performance feedback.
 </li>
 <li>
 Promote a culture of discipline, accountability, and safety awareness within the team.
 </li>
 <li>
 Participate actively in daily management reviews (DMR) to discuss challenges, opportunities, and performance updates.
 </li>
 </ul>
 
 
 
 
 
 4. Projects &amp; Continuous Improvement
 
 
 <ul>
 <li>
 Actively support ongoing productivity and process improvement projects within Home Delivery Operations.
 </li>
 <li>
 Monitor project milestones and ensure timely execution and benefit realization as per predefined timelines.
 </li>
 <li>
 Participate in key initiatives such as delivery route optimization, technology deployment (driver app/route optimizer), incentive policy rollout, and customer feedback analysis.
 </li>
 <li>
 Share best practices and process improvements across teams to standardize performance across regions.
 </li>
 <li>
 Support pilot implementations for new models, tools, or workflows aimed at enhancing delivery efficiency and customer satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Key Deliverables:
 
 
 <ul>
 <li>
 Achievement of predefined SLAs for delivery lead time and customer complaint resolution.
 </li>
 <li>
 Improved customer satisfaction and NPS for Home Delivery operations.
 </li>
 <li>
 Adherence to operational cost and inventory accuracy standards.
 </li>
 <li>
 100% compliance with process, safety, and documentation requirements.
 </li>
 <li>
 Successful execution of assigned special projects and continuous improvement initiatives.
 </li>
 <li>
 Strong stakeholder coordination between stores, logistics, customer service, and warehouse teams.
 </li>
 </ul>
 
 
 
 
 
 Desired Candidate Profile:
 
 
 <ul>
 <li>
 
 Education:
 
 Graduate / Postgraduate in Operations, Supply Chain, Business Administration, or related field.
 </li>
 <li>
 
 Experience:
 
 4&ndash;7 years of experience in Home Delivery / Last-Mile Operations.
 </li>
 <li>
 Strong understanding of delivery workflows, fleet coordination, route planning, and customer service operations.
 </li>
 <li>
 Proficient in data handling, reporting, and use of ERP / delivery management systems (Oracle experience preferred).
 </li>
 <li>
 
 Excellent communication and stakeholder management skills.
 
 </li>
 <li>
 Strong analytical and problem-solving mindset with attention to detail.
 </li>
 <li>
 Exposure to process improvement methodologies
 
 (Lean / KATA / Six Sigma)
 
 will be an added advantage.
 </li>
 </ul>
 
 
 
 
 
 Behavioral Competencies:
 
 
 <ul>
 <li>
 Ownership and accountability mindset.
 </li>
 <li>
 Strong coordination and multitasking skills.
 </li>
 <li>
 Customer-centric approach with a sense of urgency.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities.
 </li>
 <li>
 Team-oriented, approachable, and proactive in problem-solving.
 </li>
 </ul>
 
 +
 
</div>

HDO Coordinator

Grand Hyatt

<div>
 
 Organization- Grand Hyatt Kuwait City
 
 
 
 
 Summary
 
 
 
 
 
 Main Duties and responsibilities
 
 
 :
 
 
 
 
 Administration
 
 
 
 
 <ul>
 <li>
 To ensure that all Departmental Operations Manuals are prepared and updated weekly.
 </li>
 <li>
 To ensure that all meetings are well planned, efficient and results oriented.
 </li>
 <li>
 To attend daily operations briefing with the Front Office.
 </li>
 <li>
 To attend daily operations briefings or to ensure that Concierge/Bell is properly represented.
 </li>
 <li>
 To take an active part in the daily operations briefings by updating the team on attractions/events, restaurants and other points of interest throughout the UAE.
 </li>
 <li>
 To maintain the Daily Log Book / Handover placed on the system.
 </li>
 <li>
 To ensure that deadlines on all projects are met.
 </li>
 <li>
 To implement, maintain and constantly check a flexible scheduling based on business patterns.
 </li>
 <li>
 To ensure that every shift is properly being logged in/out on the attendance sheet.
 </li>
 <li>
 To assist with departmental vacation planning.
 </li>
 <li>
 To assist in conducting monthly inventory checks on all operating equipment and supplies.
 </li>
 <li>
 To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
 </li>
 <li>
 To ensure necessary accruals are completed.
 </li>
 <li>
 To monitor all cost and recommend / institute measures to control them.
 
 
 </li>
 </ul>
 
 
 Customer Service
 
 
 
 
 <ul>
 <li>
 To establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries.
 </li>
 <li>
 To be demanding and critical when it comes to service standards.
 </li>
 <li>
 To ensure that the Concierge team projects a warm, professional and welcoming image.
 </li>
 <li>
 To constantly strive to please all guests that she/he may come in contact with during her/his work hours.
 </li>
 <li>
 To ensure through effective supervision that all services in the front office are always available and are carried out with utmost efficiency and courtesy as per the Departmental Operations Manual.
 </li>
 <li>
 To ensure that guest history records are accurately maintained and all recurring guests are pre-registered.
 
 
 </li>
 </ul>
 
 
 Financial
 
 
 
 
 <ul>
 <li>
 To co-ordinate an effective and efficient Payroll Management / Resource allocation through establishing a flexible work force throughout the Division, based on the principles of Multi Skilling and Multi-Tasking.
 </li>
 <li>
 To assist in ensuring that front office department is managed successfully as independent profit center.
 </li>
 <li>
 To assist in ensuring that each place of work in the front office department is managed by a Management Team (Assistant Manager) who are totally accountable for their profitability.
 </li>
 <li>
 To set, in close conjunction with each Assistant Manager, annual operating budgets, which will form part of the Hotel&rsquo;s Annual Business Plan.
 </li>
 <li>
 To monitor all costs and recommend measures to control them. To establish an integrated cost management plan through product lining, minimal inventories, and joint procurement with sister hotels and Delivery on Demand where possible and cost effective.
 </li>
 <li>
 To ensure that the Department Operational Budget is strictly adhered to.
 </li>
 <li>
 To monitor all cost and recommend / institute measures to control them.
 </li>
 <li>
 To prepare monthly forecasts and schedule resources accordingly.
 </li>
 <li>
 To assist in the preparation of the Departmental Budget.
 </li>
 <li>
 To analyze and report on a monthly basis the Profit and Loss statements.
 
 
 </li>
 </ul>
 
 
 Operational
 
 
 
 
 <ul>
 <li>
 To assist the Front Office Manager in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times, following hotel standards of performance.
 </li>
 <li>
 To be knowledgeable of recommended restaurants, hotels, bars, night clubs and other places of interest.
 </li>
 <li>
 To be well aware of special events in the hotel.
 </li>
 <li>
 To ensure proper follow up and communication with guests, tour operators and vendors in order to guarantee an efficient personalized guest service.
 </li>
 <li>
 To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
 </li>
 <li>
 To log and update guest feedback and complaints using Hotsos.
 </li>
 <li>
 To establish a rapport with guests and maintaining good customer relationship.
 </li>
 <li>
 To implement a flexible scheduling based on business patterns and ensuring that breaks are being scheduled efficiently as well as break timings are being followed.
 </li>
 <li>
 To assign responsibilities to subordinates and to check their performance daily.
 </li>
 <li>
 To control luggage at the main entrance area and reception area in order to guarantee a professional first impression to all our arriving guests.
 </li>
 <li>
 To ensure that the cashiering procedures are strictly adhered to.
 </li>
 <li>
 To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work.
 </li>
 <li>
 To be present at Concierge &amp; Bell Desk to ensure that the area is managed well by the respective team and functions to the fullest expectations.
 </li>
 <li>
 To be demanding and critical when it comes to service standards.
 </li>
 <li>
 To be available and on duty during peak periods and to assist subordinates during Peak Hours.
 </li>
 <li>
 To assign responsibilities to subordinates implementing multi-tasking principle and to check their performance periodically.
 </li>
 <li>
 To ensure that the Concierge department is managed efficiently according to the established concept statements and adhere to Company and Hotel Policies &amp; Procedures and Brand Standards.
 </li>
 <li>
 To ensure that the Concierge &amp; Bell desk, as well as any related systems and associated computer equipment are manned at all times and are operated in accordance with the departmental procedures.
 </li>
 <li>
 To ensure that telephone calls are answered as per the policies and procedure and telephone etiquette.
 </li>
 <li>
 To monitor a clean, orderly and business like working environment, ensuring minimal background noise and conversation.
 </li>
 <li>
 To make sure that all staff are aware and trained on the hotel emergency policy and procedure and adhered to it.
 </li>
 <li>
 To ensure that all luggage, parcels, outside deliveries and messages are delivered within 15 minutes of arriving and follow up accordingly.
 </li>
 <li>
 To ensure the luggage room is clean and tidy and all stored luggage is proper logged and tracked.
 </li>
 <li>
 To ensure that long term storage items are being tracked and followed-up on a regular basis.
 </li>
 <li>
 To ensure that 3rd party contractors such as valet attendants and drivers adhere to the hotel&rsquo;s policies and procedures.
 </li>
 <li>
 To ensure that 3rd party contractors such as valet attendants and driver who are using the back-off department facilities conduct themselves in a professional manner and follow the department&rsquo;s cleanliness and hygiene guidelines.
 </li>
 <li>
 To liaise and organize with Housekeeping Department that the established cleaning schedules are strictly adhered to.
 </li>
 <li>
 To coordinate all Repair and Maintenance and log repair and maintenance job orders to ensure the proper maintenance of the department and related equipment.
 </li>
 <li>
 To ensure that public areas, limousine, luggage and buggy carts are clean, in working condition and up to standards. Organize in-house or 3rd party maintenance if required.
 </li>
 <li>
 To ensure that the Concierge team, Bell Attendants, Doorman and Valet Parker a warm, professional and welcoming image.
 
 
 </li>
 </ul>
 
 
 Personnel
 
 
 
 
 <ul>
 <li>
 To ensure that every staff maintains a high standard of personal appearance and hygiene at all times.
 </li>
 <li>
 To conduct staff yearly performance appraisal with Front Office colleagues, supports them in their professional development goals.
 </li>
 <li>
 Oversees the punctuality and appearance of all Front Office colleagues, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department&rsquo;s grooming standards.
 </li>
 <li>
 To ensure that every staff provides a courteous and professional service at all times.
 </li>
 <li>
 To assist in the building of an efficient team by taking an active interest in each member&rsquo;s welfare, safety and development.
 </li>
 <li>
 To supervise the staff within the department, ensuring that the correct standards and methods of service are maintained as stated in the Department&rsquo; Operations Manual.
 </li>
 <li>
 To ensure that every member has a complete understanding of and adhere to the Hotel&rsquo;s Staff Rules and Regulations.
 </li>
 <li>
 To identify training needs and plan training programs for the staff.
 </li>
 <li>
 To liaise and inform Department Head and Human Resources Department of all training sessions.
 </li>
 <li>
 To personally conduct appropriate trainings in accordance with team and each individual needs.
 </li>
 <li>
 To attend regular on-the-job and classroom training in new Front Office techniques and systems.
 </li>
 <li>
 To be updated with the latest trends and service concepts world-wide.
 </li>
 <li>
 Assists in the recruitment and selection of all Front Office colleagues; follows hotel guidelines when recruiting and uses a competency-based approach to selecting colleagues.
 </li>
 <li>
 Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.
 </li>
 <li>
 Develops the skills and effectiveness of all Front Office colleagues through the appropriate training, coaching, and/or mentoring.
 </li>
 <li>
 Encourages colleagues to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
 </li>
 <li>
 Ensures that colleagues follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
 </li>
 <li>
 Assists to feedback the results of the Colleague Experience Survey and ensure that the relevant changes are implemented.
 
 
 </li>
 </ul>
 
 
 General:
 
 
 
 
 <ul>
 <li>
 To report for duty punctually and well groomed.
 </li>
 <li>
 To provide a courteous and professional service at all times.
 </li>
 <li>
 To maintain good working relationships with own colleagues, and all other departments.
 </li>
 <li>
 To have a complete understanding of and adhere to the Hotel&rsquo;s policy relating to Fire, Hygiene, Health and Safety.
 </li>
 <li>
 To maintain a high standard of personal appearance and hygiene at all times.
 </li>
 <li>
 To have a complete understanding of the Hotel&rsquo;s rules and regulations and adhere to them.
 </li>
 <li>
 To understand and strictly adhere to the Rules &amp; Regulations established in the Associate Handbook and the Hotel&rsquo;s policy on Fire, Hygiene, Health and Safety.
 </li>
 <li>
 To report for duty punctually wearing the attire all times.
 </li>
 <li>
 To maintain a high standard of personal appearance and hygiene at all times.
 </li>
 <li>
 To maintain a good rapport and working relationship with your colleagues and all other departments.
 </li>
 <li>
 To attend and contribute to all staff meetings Departmental and Hotel trainings scheduled and other related activities.
 </li>
 <li>
 To assist in planning and organising special events, large group and festive promotions within the department.
 </li>
 <li>
 To respond to changes in the Rooms function as dictated by the industry, company and hotel.
 </li>
 <li>
 You may be required to in accordance with the occupational health and safety requirements of the hotel, evaluate working environments, develop and encourage measures that prevent injuries and illnesses. Ensuring that occupational health and safety information is shared with your associates.
 
 
 </li>
 </ul>
 
 
 Occasional Duties:
 
 
 
 
 <ul>
 <li>
 To carry out quarterly, bi-yearly, yearly inventory of operating equipment.
 </li>
 <li>
 To carry out any other reasonable duties and responsibilities as assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 We are looking for candidates who have experience in a similar operation.
 
 
 <ul>
 <li>
 Previous experience as Concierge manager with Luxury Hotels
 </li>
 <li>
 A sound pre-opening experience in large hotel operations would be advantageous
 </li>
 </ul>
</div>

Concierge Manager

Grand Hyatt Kuwait City

<div><div>Summary<div>
Main Duties and responsibilities: 
Administration<ul><li> To ensure that all Departmental Operations Manuals are prepared and updated weekly.</li><li> To ensure that all meetings are well planned, efficient and results oriented.</li><li> To attend daily operations briefing with the Front Office.</li><li> To attend daily operations briefings or to ensure that Concierge/Bell is properly represented.</li><li> To take an active part in the daily operations briefings by updating the team on attractions/events, restaurants and other points of interest throughout the UAE.</li><li> To maintain the Daily Log Book / Handover placed on the system.</li><li> To ensure that deadlines on all projects are met.</li><li> To implement, maintain and constantly check a flexible scheduling based on business patterns.</li><li> To ensure that every shift is properly being logged in/out on the attendance sheet.</li><li> To assist with departmental vacation planning.</li><li> To assist in conducting monthly inventory checks on all operating equipment and supplies.</li><li> To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.</li><li> To ensure necessary accruals are completed.</li><li> To monitor all cost and recommend / institute measures to control them.</li></ul> 
Customer Service<ul><li> To establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries.</li><li> To be demanding and critical when it comes to service standards.</li><li> To ensure that the Concierge team projects a warm, professional and welcoming image.</li><li> To constantly strive to please all guests that she/he may come in contact with during her/his work hours.</li><li> To ensure through effective supervision that all services in the front office are always available and are carried out with utmost efficiency and courtesy as per the Departmental Operations Manual.</li><li> To ensure that guest history records are accurately maintained and all recurring guests are pre-registered.</li></ul> 
Financial<ul><li> To co-ordinate an effective and efficient Payroll Management / Resource allocation through establishing a flexible work force throughout the Division, based on the principles of Multi Skilling and Multi-Tasking.</li><li> To assist in ensuring that front office department is managed successfully as independent profit center.</li><li> To assist in ensuring that each place of work in the front office department is managed by a Management Team (Assistant Manager) who are totally accountable for their profitability.</li><li> To set, in close conjunction with each Assistant Manager, annual operating budgets, which will form part of the Hotel&rsquo;s Annual Business Plan.</li><li> To monitor all costs and recommend measures to control them. To establish an integrated cost management plan through product lining, minimal inventories, and joint procurement with sister hotels and Delivery on Demand where possible and cost effective.</li><li> To ensure that the Department Operational Budget is strictly adhered to.</li><li> To monitor all cost and recommend / institute measures to control them.</li><li> To prepare monthly forecasts and schedule resources accordingly.</li><li> To assist in the preparation of the Departmental Budget.</li><li> To analyze and report on a monthly basis the Profit and Loss statements.</li></ul> 
Operational<ul><li> To assist the Front Office Manager in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times, following hotel standards of performance.</li><li> To be knowledgeable of recommended restaurants, hotels, bars, night clubs and other places of interest.</li><li> To be well aware of special events in the hotel.</li><li> To ensure proper follow up and communication with guests, tour operators and vendors in order to guarantee an efficient personalized guest service.</li><li> To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.</li><li> To log and update guest feedback and complaints using Hotsos.</li><li> To establish a rapport with guests and maintaining good customer relationship.</li><li> To implement a flexible scheduling based on business patterns and ensuring that breaks are being scheduled efficiently as well as break timings are being followed.</li><li> To assign responsibilities to subordinates and to check their performance daily.</li><li> To control luggage at the main entrance area and reception area in order to guarantee a professional first impression to all our arriving guests.</li></ul><ul><li> 
 To ensure that the cashiering procedures are strictly adhered to.</li><li> To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work.</li><li> To be present at Concierge &amp; Bell Desk to ensure that the area is managed well by the respective team and functions to the fullest expectations.</li><li> To be demanding and critical when it comes to service standards.</li><li> To be available and on duty during peak periods and to assist subordinates during Peak Hours.</li><li> To assign responsibilities to subordinates implementing multi-tasking principle and to check their performance periodically.</li><li> To ensure that the Concierge department is managed efficiently according to the established concept statements and adhere to Company and Hotel Policies &amp; Procedures and Brand Standards.</li><li> To ensure that the Concierge &amp; Bell desk, as well as any related systems and associated computer equipment are manned at all times and are operated in accordance with the departmental procedures.</li><li> To ensure that telephone calls are answered as per the policies and procedure and telephone etiquette.</li><li> To monitor a clean, orderly and business like working environment, ensuring minimal background noise and conversation.</li><li> To make sure that all staff are aware and trained on the hotel emergency policy and procedure and adhered to it.</li><li> To ensure that all luggage, parcels, outside deliveries and messages are delivered within 15 minutes of arriving and follow up accordingly.</li><li> To ensure the luggage room is clean and tidy and all stored luggage is proper logged and tracked.</li><li> To ensure that long term storage items are being tracked and followed-up on a regular basis.</li><li> To ensure that 3rd party contractors such as valet attendants and drivers adhere to the hotel&rsquo;s policies and procedures.</li><li> To ensure that 3rd party contractors such as valet attendants and driver who are using the back-off department facilities conduct themselves in a professional manner and follow the department&rsquo;s cleanliness and hygiene guidelines.</li><li> To liaise and organize with Housekeeping Department that the established cleaning schedules are strictly adhered to.</li><li> To coordinate all Repair and Maintenance and log repair and maintenance job orders to ensure the proper maintenance of the department and related equipment.</li><li> To ensure that public areas, limousine, luggage and buggy carts are clean, in working condition and up to standards. Organize in-house or 3rd party maintenance if required.</li></ul><ul><li> 
 To ensure that the Concierge team, Bell Attendants, Doorman and Valet Parker a warm, professional and welcoming image.</li></ul> 
Personnel<ul><li> To ensure that every staff maintains a high standard of personal appearance and hygiene at all times.</li><li> To conduct staff yearly performance appraisal with Front Office colleagues, supports them in their professional development goals.</li><li> Oversees the punctuality and appearance of all Front Office colleagues, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department&rsquo;s grooming standards.</li><li> To ensure that every staff provides a courteous and professional service at all times.</li><li> To assist in the building of an efficient team by taking an active interest in each member&rsquo;s welfare, safety and development.</li><li> To supervise the staff within the department, ensuring that the correct standards and methods of service are maintained as stated in the Department&rsquo; Operations Manual.</li><li> To ensure that every member has a complete understanding of and adhere to the Hotel&rsquo;s Staff Rules and Regulations.</li><li> To identify training needs and plan training programs for the staff.</li><li> To liaise and inform Department Head and Human Resources Department of all training sessions.</li><li> To personally conduct appropriate trainings in accordance with team and each individual needs.</li><li> To attend regular on-the-job and classroom training in new Front Office techniques and systems.</li><li> To be updated with the latest trends and service concepts world-wide.</li><li> Assists in the recruitment and selection of all Front Office colleagues; follows hotel guidelines when recruiting and uses a competency-based approach to selecting colleagues.</li><li> Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.</li><li> Develops the skills and effectiveness of all Front Office colleagues through the appropriate training, coaching, and/or mentoring.</li><li> Encourages colleagues to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.</li><li> Ensures that colleagues follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.</li><li> Assists to feedback the results of the Colleague Experience Survey and ensure that the relevant changes are implemented.</li></ul> 
General:<ul><li> To report for duty punctually and well groomed.</li><li> To provide a courteous and professional service at all times.</li><li> To maintain good working relationships with own colleagues, and all other departments.</li><li> To have a complete understanding of and adhere to the Hotel&rsquo;s policy relating to Fire, Hygiene, Health and Safety.</li><li> To maintain a high standard of personal appearance and hygiene at all times.</li><li> To have a complete understanding of the Hotel&rsquo;s rules and regulations and adhere to them.</li><li> To understand and strictly adhere to the Rules &amp; Regulations established in the Associate Handbook and the Hotel&rsquo;s policy on Fire, Hygiene, Health and Safety.</li><li> To report for duty punctually wearing the attire all times.</li><li> To maintain a high standard of personal appearance and hygiene at all times.</li><li> To maintain a good rapport and working relationship with your colleagues and all other departments.</li><li> To attend and contribute to all staff meetings Departmental and Hotel trainings scheduled and other related activities.</li><li> To assist in planning and organising special events, large group and festive promotions within the department.</li><li> To respond to changes in the Rooms function as dictated by the industry, company and hotel.</li><li> You may be required to in accordance with the occupational health and safety requirements of the hotel, evaluate working environments, develop and encourage measures that prevent injuries and illnesses. Ensuring that occupational health and safety information is shared with your associates.</li></ul> 
Occasional Duties:<ul><li> To carry out quarterly, bi-yearly, yearly inventory of operating equipment.</li><li> To carry out any other reasonable duties and responsibilities as assigned.</li></ul></div></div><div> 
Qualifications<div>
We are looking for candidates who have experience in a similar operation.<ul><li>
Previous experience as Concierge manager with Luxury Hotels</li> 
<li>
A sound pre-opening experience in large hotel operations would be advantageous</li></ul></div></div></div>

CONCIERGE MANAGER

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