business development manager- egypt Jobs in Egypt

business development manager- egypt

business processes consultant, cairo Jobs in Egypt

business processes consultant, cairo

business support officer (cairo, egypt) Jobs in Egypt

business support officer (cairo, egypt)

duty manager | marks & spencer | mall of egypt Jobs in Egypt

duty manager | marks & spencer | mall of egypt

hr payroll specialist-maadi location Jobs in Egypt

hr payroll specialist-maadi location

duty manager marks spencer mall of egypt

Al-Futtaim Automotive

<div>
 
 Job Requisition ID:
 
 174668
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role
 
 
 
 <ul>
 <li>
 The Duty Manager is responsible for overseeing the daily operations of the store, ensuring a high standard of customer service, efficient stock management, and compliance with company procedures and legal requirements. In this role, the jobholder will lead and motivate the department, manage store openings and closings, and handle cash counting, particularly in larger stores. The jobholder will also collaborate with the Operations Team Lead to review key performance reports and take action to optimize sales and operational efficiency.
 
 
 </li>
 </ul>
 
 What You Will Do
 
 
 
 Team Leadership
 
 
 <ul>
 <li>
 Lead, motivate, and inspire a high-performing team to meet and exceed sales targets.
 </li>
 <li>
 Foster a positive and collaborative team environment, ensuring staff are motivated, engaged, and equipped with the skills and knowledge needed to succeed.
 </li>
 <li>
 Conduct regular team meetings, one-on-ones, and performance reviews to provide feedback, set goals, and encourage team development.
 </li>
 <li>
 Ensure the team is properly trained on product knowledge, customer service standards, and store policies.
 
 
 </li>
 </ul>
 Store Operations Management
 
 
 <ul>
 <li>
 Manage store operations during key times, including openings, closings, and cash counting, particularly in larger stores.
 </li>
 <li>
 Ensure smooth transitions between shifts, maintaining operational efficiency and store standards.
 </li>
 <li>
 Handle key administrative tasks such as cash reconciliation and ensuring accurate store financial records.
 
 
 </li>
 </ul>
 Customer Service Excellence
 
 
 <ul>
 <li>
 Ensure all team members deliver exceptional customer service and create a positive shopping experience for every customer.
 </li>
 <li>
 Actively engage with customers on the sales floor to provide assistance, handle queries, and resolve any issues promptly.
 </li>
 <li>
 Lead by example, demonstrating best practices in customer interactions, upselling, and product recommendations.
 
 
 </li>
 </ul>
 Stock and Inventory Management
 
 
 <ul>
 <li>
 Oversee the efficient management of stock, ensuring accurate stock levels, timely replenishment, and well-organized inventory.
 </li>
 <li>
 Manage inventory transfers, ensuring that stock is moved and tracked appropriately across the store.
 </li>
 <li>
 Monitor and implement the replenishment app, ensuring that stock is replenished in a timely manner to maintain availability on the sales floor.
 </li>
 <li>
 Regularly conduct gap scanning and cyclic counts to ensure accuracy in stock levels, minimize loss, and optimize inventory turnover.
 
 
 </li>
 </ul>
 Compliance and Standards
 
 
 <ul>
 <li>
 Implement and uphold the company's Standard Operating Procedures (SOPs) and operational standards across all customer touchpoints, including Clothing, Food, and Cafe.
 </li>
 <li>
 Ensure the department is compliant with all Trading Safety, legal, and health &amp; safety regulations to create a safe and welcoming environment for both customers and staff.
 </li>
 <li>
 Regularly review and communicate SOPs to the team, ensuring all policies are consistently followed and best practices are adhered to.
 
 
 </li>
 </ul>
 Sales and Merchandising
 
 
 <ul>
 <li>
 Work with the store leadership team to set and achieve sales targets, continually driving the department&rsquo;s performance.
 </li>
 <li>
 Analyze sales data to identify trends, opportunities, and areas for improvement, and develop action plans to maximize sales and profitability.
 </li>
 <li>
 Optimize staffing levels based on sales floor traffic and customer demand to ensure excellent service without compromising on operational efficiency.
 </li>
 <li>
 Conduct weekly walks with the Visual Merchandising (VM) team to review store displays, merchandising strategies, and product placement.
 </li>
 <li>
 Offer input on commercial decisions and provide feedback on how merchandising can better support sales objectives.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful
 
 
 
 <ul>
 <li>
 Excellent leadership and team management skills with the ability to motivate and engage staff to deliver outstanding customer service.
 </li>
 <li>
 A strong commitment to customer service, with the ability to lead by example in customer interactions.
 </li>
 <li>
 Ability to work under pressure, handle challenging situations, and multi-task effectively.
 </li>
 <li>
 Proficiency in using stock management tools and managing inventory transfers, replenishment apps, and cyclic counts.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role
 
 
 
 <ul>
 <li>
 Proven experience in retail management or a similar leadership role, ideally with exposure to Clothing, Food, or Cafe operations.
 </li>
 <li>
 Strong understanding of stock management, including inventory transfers, replenishment apps, and cyclic counts.
 </li>
 <li>
 Knowledge of Standard Operating Procedures (SOPs) and legal compliance in retail, particularly in the areas of Trading Safety, health and safety, and customer touchpoints.
 </li>
 <li>
 Ability to take responsibility for store openings, closings, and cash counting with a focus on accuracy and compliance.
 </li>
 <li>
 Analytical mindset with the ability to review store performance reports and take proactive commercial actions to improve results.
 </li>
 <li>
 Strong communication skills to interact effectively with customers, staff, and management.
 </li>
 <li>
 Ability to work flexibly and effectively under pressure, especially during peak trading periods.
 </li>
 <li>
 Familiarity with Visual Merchandising and its impact on sales and customer engagement.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Duty Manager | Marks & Spencer | Mall of Egypt

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 174668
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Duty Manager is responsible for overseeing the daily operations of the store, ensuring a high standard of customer service, efficient stock management, and compliance with company procedures and legal requirements. In this role, the jobholder will lead and motivate the department, manage store openings and closings, and handle cash counting, particularly in larger stores. The jobholder will also collaborate with the Operations Team Lead to review key performance reports and take action to optimize sales and operational efficiency.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Team Leadership
 
 
 <ul>
 <li>
 Lead, motivate, and inspire a high-performing team to meet and exceed sales targets.
 </li>
 <li>
 Foster a positive and collaborative team environment, ensuring staff are motivated, engaged, and equipped with the skills and knowledge needed to succeed.
 </li>
 <li>
 Conduct regular team meetings, one-on-ones, and performance reviews to provide feedback, set goals, and encourage team development.
 </li>
 <li>
 Ensure the team is properly trained on product knowledge, customer service standards, and store policies.
 
 
 </li>
 </ul>
 Store Operations Management
 
 
 <ul>
 <li>
 Manage store operations during key times, including openings, closings, and cash counting, particularly in larger stores.
 </li>
 <li>
 Ensure smooth transitions between shifts, maintaining operational efficiency and store standards.
 </li>
 <li>
 Handle key administrative tasks such as cash reconciliation and ensuring accurate store financial records.
 
 
 </li>
 </ul>
 Customer Service Excellence
 
 
 <ul>
 <li>
 Ensure all team members deliver exceptional customer service and create a positive shopping experience for every customer.
 </li>
 <li>
 Actively engage with customers on the sales floor to provide assistance, handle queries, and resolve any issues promptly.
 </li>
 <li>
 Lead by example, demonstrating best practices in customer interactions, upselling, and product recommendations.
 
 
 </li>
 </ul>
 Stock and Inventory Management
 
 
 <ul>
 <li>
 Oversee the efficient management of stock, ensuring accurate stock levels, timely replenishment, and well-organized inventory.
 </li>
 <li>
 Manage inventory transfers, ensuring that stock is moved and tracked appropriately across the store.
 </li>
 <li>
 Monitor and implement the replenishment app, ensuring that stock is replenished in a timely manner to maintain availability on the sales floor.
 </li>
 <li>
 Regularly conduct gap scanning and cyclic counts to ensure accuracy in stock levels, minimize loss, and optimize inventory turnover.
 
 
 </li>
 </ul>
 Compliance and Standards
 
 
 <ul>
 <li>
 Implement and uphold the company's Standard Operating Procedures (SOPs) and operational standards across all customer touchpoints, including Clothing, Food, and Cafe.
 </li>
 <li>
 Ensure the department is compliant with all Trading Safety, legal, and health &amp; safety regulations to create a safe and welcoming environment for both customers and staff.
 </li>
 <li>
 Regularly review and communicate SOPs to the team, ensuring all policies are consistently followed and best practices are adhered to.
 
 
 </li>
 </ul>
 Sales and Merchandising
 
 
 <ul>
 <li>
 Work with the store leadership team to set and achieve sales targets, continually driving the department&rsquo;s performance.
 </li>
 <li>
 Analyze sales data to identify trends, opportunities, and areas for improvement, and develop action plans to maximize sales and profitability.
 </li>
 <li>
 Optimize staffing levels based on sales floor traffic and customer demand to ensure excellent service without compromising on operational efficiency.
 </li>
 <li>
 Conduct weekly walks with the Visual Merchandising (VM) team to review store displays, merchandising strategies, and product placement.
 </li>
 <li>
 Offer input on commercial decisions and provide feedback on how merchandising can better support sales objectives.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Excellent leadership and team management skills with the ability to motivate and engage staff to deliver outstanding customer service.
 </li>
 <li>
 A strong commitment to customer service, with the ability to lead by example in customer interactions.
 </li>
 <li>
 Ability to work under pressure, handle challenging situations, and multi-task effectively.
 </li>
 <li>
 Proficiency in using stock management tools and managing inventory transfers, replenishment apps, and cyclic counts.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Proven experience in retail management or a similar leadership role, ideally with exposure to Clothing, Food, or Cafe operations.
 </li>
 <li>
 Strong understanding of stock management, including inventory transfers, replenishment apps, and cyclic counts.
 </li>
 <li>
 Knowledge of Standard Operating Procedures (SOPs) and legal compliance in retail, particularly in the areas of Trading Safety, health and safety, and customer touchpoints.
 </li>
 <li>
 Ability to take responsibility for store openings, closings, and cash counting with a focus on accuracy and compliance.
 </li>
 <li>
 Analytical mindset with the ability to review store performance reports and take proactive commercial actions to improve results.
 </li>
 <li>
 Strong communication skills to interact effectively with customers, staff, and management.
 </li>
 <li>
 Ability to work flexibly and effectively under pressure, especially during peak trading periods.
 </li>
 <li>
 Familiarity with Visual Merchandising and its impact on sales and customer engagement.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

<div>
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Sales Assistant is integral to sales generation and delivering outstanding customer experiences at Marks and Spencer. They are tasked with executing operational duties, such as housekeeping and maintaining visual presentation standards, as assigned by the store management. Success in this role is reflected in meeting sales targets, maintaining stock loss benchmarks, and achieving high scores in customer satisfaction indices and mystery shopper evaluations. This role requires a friendly and engaging personality capable of working with diverse customers and contributing effectively to the sales team.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Customer Experience
 
 
 <ul>
 <li>
 Create a positive first impression for customers through an energetic attitude and adhering to the dress code.
 </li>
 <li>
 Greet customers immediately upon entering the store with a smile and sincere, non-business-like greeting.
 </li>
 <li>
 Provide customers with current, relevant information and quality service in fitting rooms.
 </li>
 <li>
 Sincerely thank all customers for shopping at M&amp;S as they exit the store and invite them back.
 
 
 </li>
 </ul>
 Sales and Inventory
 
 
 <ul>
 <li>
 Meet or exceed weekly sales targets.
 </li>
 <li>
 Participate in all inventories and manage stock effectively.
 </li>
 <li>
 Provide efficient service at the cash wrap, offer gift cards, maintain cash wrap cleanliness, and capture customer information in the database.
 </li>
 <li>
 Attempt to add on to sales about the product.
 
 
 </li>
 </ul>
 Operational Duties
 
 
 <ul>
 <li>
 Create a sparkling clean and organized environment by maintaining store standards and cleanliness.
 </li>
 <li>
 Participate in and attend all store meetings and other related functions.
 </li>
 <li>
 Assume and complete other duties as assigned by store management.
 </li>
 <li>
 Perform housekeeping duties as required.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Excellent verbal communication skills.
 </li>
 <li>
 Ability to stand and work for long periods.
 </li>
 <li>
 Strong understanding of retail and consumer goods sales.
 </li>
 <li>
 Ability to work collaboratively in a team environment.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 High School Degree.
 </li>
 <li>
 1-2 years of retail sales experience.
 </li>
 <li>
 Good verbal communication skills and ability for some heavy lifting.
 </li>
 <li>
 Ability to stand for a minimum of 8 hours.
 </li>
 <li>
 An eye for fashion trends and a friendly demeanor.
 </li>
 </ul>
</div>

Customer Service Associate

<div>Overview Of The Role: 
<ul><li>
The Sales Assistant is integral to sales generation and delivering outstanding customer experiences at Marks and Spencer. They are tasked with executing operational duties, such as housekeeping and maintaining visual presentation standards, as assigned by the store management. Success in this role is reflected in meeting sales targets, maintaining stock loss benchmarks, and achieving high scores in customer satisfaction indices and mystery shopper evaluations. This role requires a friendly and engaging personality capable of working with diverse customers and contributing effectively to the sales team.</li></ul> 

What You Will Do: 
<h4 class="jobSectionHeader">
Customer Experience</h4> 
<ul><li>
Create a positive first impression for customers through an energetic attitude and adhering to the dress code.</li><li>
Greet customers immediately upon entering the store with a smile and sincere, non-business-like greeting.</li><li>
Provide customers with current, relevant information and quality service in fitting rooms.</li><li>
Sincerely thank all customers for shopping at M&amp;S as they exit the store and invite them back.</li></ul><h4 class="jobSectionHeader"> 
Sales and Inventory</h4> 
<ul><li>
Meet or exceed weekly sales targets.</li><li>
Participate in all inventories and manage stock effectively.</li><li>
Provide efficient service at the cash wrap, offer gift cards, maintain cash wrap cleanliness, and capture customer information in the database.</li><li>
Attempt to add on to sales about the product.</li></ul><h4 class="jobSectionHeader"> 
Operational Duties</h4> 
<ul><li>
Create a sparkling clean and organized environment by maintaining store standards and cleanliness.</li><li>
Participate in and attend all store meetings and other related functions.</li><li>
Assume and complete other duties as assigned by store management.</li><li>
Perform housekeeping duties as required.</li></ul> 

Required Skills To Be Successful: 
<ul><li>
Excellent verbal communication skills.</li><li>
Ability to stand and work for long periods.</li><li>
Strong understanding of retail and consumer goods sales.</li><li>
Ability to work collaboratively in a team environment.</li></ul> 

What Qualifies You For The Role: 
<ul><li>
High School Degree.</li><li>
1-2 years of retail sales experience.</li><li>
Good verbal communication skills and ability for some heavy lifting.</li><li>
Ability to stand for a minimum of 8 hours.</li><li>
An eye for fashion trends and a friendly demeanor.</li></ul></div>

Majid Al Futtaim

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk / booth ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer experience at Majid Al Futtaim Properties.
 
 
 
 
 
 JOB TITLE
 
 
 
 Customer Service Coordinator | Majid Al Futtaim Properties | Asset Management Egypt
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Maintain a thorough knowledge of the assigned SMBU operating assets (shopping centre&rsquo;s) facilities, stores/locations, mall layout and any on-going / upcoming promotional activities including Information Desk / Booths opening and closing hours and procedures.
 </li>
 <li>
 Ensure smooth day to day operations of the Customer Service Information Desk / Booths under the direction of Supervisor / Manager Customer Service and in accordance with the established Customer Service guidelines in order to serve the customers with qual
 </li>
 <li>
 Display a high level of personal grooming and perform duties in official attire at the work place in accordance with the company&rsquo;s established grooming / professional attire standards to promote Majid Al Futtaim Properties&rsquo; image.
 </li>
 <li>
 Responsible for efficient and professional handling of all routine /minor customer complaints / enquiries (both on the phone and in person) on a daily basis. In addition, perform &ldquo;meet and greet&rdquo; duties for tour related groups, educational institutions,
 </li>
 <li>
 Handle all retail related complaints received from tenants and inform the relevant security, maintenance and other concerned SMBU departments immediately. Ensure that all tenant related complaints are addressed on a timely basis.
 </li>
 <li>
 Achieve yearly Gift Card sales target in the assigned Shopping Centre and ensure that all cash handling relating to it follow strict adherence to the SMBU Finance guidelines / procedures.
 </li>
 <li>
 Assist the Shopping Centre customers in performing the necessary procedures for services like car cleaning and valet services, gift wrapping, stroller rental, wheelchair loans, etc. In-addition facilitate the customers in the event of Lost and Found funct
 </li>
 <li>
 Ensure that the assigned Shopping Centre always &ldquo;looks its best&rdquo; in terms of cleanliness and report any problems or concerns immediately to the Supervisor / Manager Customer Service for timely resolution.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree of Business Administration, Public Relations, or any relevant field.
 </li>
 <li>
 2 - 3 years work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry, etc.
 </li>
 <li>
 Very good English level.
 </li>
 <li>
 Excellent Communication skills
 </li>
 <li>
 Excellent problem solving skills
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work from any country in the world for 30 days a year.
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Customer Service Coordinator (Mall of Egypt)

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Manager, Project | Majid Al Futtaim Retail | Head Office Egypt
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 The Manager Projects is responsible for managing the overall project execution of projects assigned including project planning, execution, monitoring and control in line with set plans and budget. The role holder is also responsible for acquiring resources, coordinating efforts of team members and vendors/consultants to deliver projects according to the plan in addition to defining the project objectives and overseeing quality control throughout its lifecycle.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Provide technical inputs to support identification of potential new projects which can be undertaken by the organization
 </li>
 <li>
 Develop and implement plans for project teams. Appoint, monitor and support project managers and team for the delivery of projects in time, budget and scope requirements
 </li>
 <li>
 Prepare and implement review and quality assurance procedures to ensure profitable and successful execution of various projects
 </li>
 <li>
 Manage the day-to-day operational and tactical aspects of multiple or large-scale projects, and establish metrics to analyze and track project performance
 </li>
 <li>
 Track milestones and timelines across projects and institute necessary workflow, personnel and financial resource allocations, making alterations when necessary to meet project expectations
 </li>
 <li>
 Track milestones and timelines across projects and institute necessary workflow, personnel and financial resource allocations, making alterations when necessary to meet project expectations
 </li>
 <li>
 Monitor and ensure that contracts pertaining to projects assigned are honoured and that contractors/consultants/third party occupiers seek to fulfil commitments as per contract agreement and achieve agreed KPIs
 </li>
 <li>
 Provide inputs on training needs and coordinate with the HC department to ensure facilitation of training requirements
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Engineering or relevant to the role
 </li>
 <li>
 Master&rsquo;s degree in in Business Administration is preferred
 </li>
 <li>
 Minimum 8 years in in operations or project management
 </li>
 <li>
 3+ years in the retail business or closely related industry
 </li>
 <li>
 PMP / PRMG are preferred
 </li>
 <li>
 Excellent communication and presentation skills
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Project Manager

<div>
 
 
 BUSINESS INTRODUCTION
 
 
 
 Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.
 
 
 
 
 
 
 JOB TITLE
 
 
 
 Senior Category Manager | MAF Global Solutions | Global Solutions Egypt
 
 
 
 
 
 
 ROLE SUMMARY
 
 
 
 Leading a team to execute both tactical and strategic sourcing of products and services for all MAF operating companies across various countries within F&amp;B Category while ensuring alignment with strategic initiatives and plans developed in Dubai.
 
 
 
 
 
 
 ROLE PROFILE
 
 
 <ul>
 <li>
 Support the category lead in delivering the F&amp;B strategic roadmap, annual budgets, and business-aligned priorities.
 </li>
 <li>
 Develop and execute sourcing strategies that comply with legal, policy, and business requirements.
 </li>
 <li>
 Lead complex sourcing activities for new projects, ensuring milestone achievement and timely delivery.
 </li>
 <li>
 Drive cost improvements through consolidation, standardization, and Total Cost of Ownership (TCO) analysis.
 </li>
 <li>
 Negotiate prices and finalize commercial agreements in coordination with Legal while meeting sourcing and savings targets.
 </li>
 <li>
 Analyze markets, industry trends, and spend data to identify cost drivers and strategic opportunities.
 </li>
 <li>
 Manage supplier relationships, performance, and procurement process improvements across OpCos.
 </li>
 <li>
 Lead and develop the procurement team while reporting sourcing outcomes and ensuring project alignment with F&amp;B category goals.
 </li>
 </ul>
 
 
 
 
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required; professional procurement certifications preferred (MCIPS/CIPS/APICS), with MBA and Arabic fluency optional.
 </li>
 <li>
 15&ndash;17 years of procurement experience, including 7&ndash;10 years in a similar senior role.
 </li>
 <li>
 Strong behavioral competencies including communication, problem-solving, customer focus, influencing skills, and team management.
 </li>
 <li>
 Extensive experience in direct procurement within the F&amp;B category, including complex sourcing, major deal negotiations, spend analysis, and strategy development.
 </li>
 <li>
 Strong knowledge of procurement best practices, contract terms, legal considerations, and risk assessment.
 </li>
 <li>
 Skilled in using e-sourcing platforms and ERPs (e.g., Oracle, Ariba, Coupa) with experience in shared services procurement as a plus.
 </li>
 </ul>
 
 
 
 
 
 WHAT WE OFFER
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
 
 
</div>

Senior Category Manager

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