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dy. manager / manager - quality (apu quality leader) Jobs in Pune India

dy. manager / manager - quality (apu quality leader)

executive / sr. executive - apu quality engineer Jobs in Pune India

executive / sr. executive - apu quality engineer

planning manager

dy manager manager quality apu quality leader

Valeo

<div>
 The APU Quality Leader position coordinate Quality members inside the APU, coordinate process and product
 
 
 audit, train and coach the Logical Thinking. This position cannot supersede Site Quality Manager authority.
 
 
 <ul>
 <li>
 Initiate the QRQC in QIM database &ndash; participate to the containment and validate the robustness of the containment
 </li>
 <li>
 Support APU Managers / Site Manager in the analysis of issues assigned in the QRQC activities
 </li>
 <li>
 Update the APU quality tracking charts : Customer Returns - Cost of Non Quality &hellip;
 </li>
 <li>
 Perform audits on the line to detect non-respect of the Standard and identify with the APU the actions to be
 
 
 </li>
 </ul>
 completed to therefore comply with the Standard
 
 
 <ul>
 <li>
 Participate in the eradication of Customer issues and Non Quality issues
 </li>
 <li>
 Along the APU QRQC meeting ensure that rules are respected and &ldquo;Stop at first disagree&rdquo; and &ldquo;Stop at first no&rdquo; are
 
 
 </li>
 </ul>
 applied
 
 
 <ul>
 <li>
 Perform the revision of the control plan after an issue
 </li>
 <li>
 Verify 4M matrix respect with regards product or process changes and ensure customer awareness and approval
 
 
 </li>
 </ul>
 of changes in accordance with the 4M matrix
 
 
 <ul>
 <li>
 Update the quality documents following a process related change
 </li>
 <li>
 Verify the continuous conformance of the process to generate product to specification in accordance with the
 
 
 </li>
 </ul>
 control plans (machine capability &ndash; yearly product audit &hellip;)
 
 
 <ul>
 <li>
 Has authority to stop a manufacturing / assembly line in any situation where Standards are not respected or a
 
 
 </li>
 </ul>
 safety or quality risk for the operator or for the customer has been detected or following a LLC Stability audit
 
 
 demonstrating lower than 100%
 
 
 <ul>
 <li>
 Represent Customer within Valeo on Quality matters (communication/Escalation)
 </li>
 </ul>
</div>

Dy. Manager / Manager - Quality (APU Quality Leader)

<div>
 Valeo est une entreprise mondiale de haute technologie qui con&ccedil;oit des solutions r&eacute;volutionnaires pour r&eacute;inventer la mobilit&eacute;. Nous sommes un &eacute;quipementier partenaire des constructeurs automobiles et des acteurs de la nouvelle mobilit&eacute; dans le monde entier. Notre vision ? Inventer une mobilit&eacute; plus verte et plus s&ucirc;re, gr&acirc;ce &agrave; des solutions ax&eacute;es sur la conduite intuitive et la r&eacute;duction des &eacute;missions de CO2. Nous sommes leaders dans nos domaines d'activit&eacute; et reconnus comme l'une des plus grandes entreprises innovantes au monde.
 
 
 <ul>
 <li>
 Highlight the main responsibilities
 </li>
 <li>
 Initiate the QRQC in QIM database &ndash; participate to the containment and validate the robustness of the containment
 </li>
 <li>
 Support APU Managers / Site Manager in the analysis of issues assigned in the QRQC activities
 </li>
 <li>
 Update the APU quality tracking charts ~ Customer Returns - Cost of Non Quality &hellip;
 </li>
 <li>
 Perform audits on the line to detect non-respect of the Standard and identify with the APU the actions to be completed to therefore comply with the Standard
 </li>
 <li>
 Participate in the eradication of Customer issues and Non Quality issues
 </li>
 <li>
 Along the APU QRQC meeting ensure that rules are respected and &ldquo;Stop at first disagree&rdquo; and &ldquo;Stop at first no&rdquo; are applied
 </li>
 <li>
 Perform the revision of the control plan after an issue
 </li>
 <li>
 Verify 4M matrix respect with regards product or process changes and ensure customer awareness and approval of changes in accordance with the 4M matrix
 </li>
 <li>
 Update the quality documents following a process related change
 </li>
 <li>
 Verify the continuous conformance of the process to generate product to specification in accordance with the control plans (machine capability &ndash; yearly product audit &hellip;)
 </li>
 <li>
 Has authority to stop a manufacturing / assembly line in any situation where Standards are not respected or a safety or quality risk for the operator or for the customer has been detected or following a LLC Stability audit demonstrating lower than 100%
 </li>
 <li>
 Represent Customer within Valeo on Quality matters (communication/Escalation)
 </li>
 <li>
 In case of APU Quality Leader position, he will report to this position and will not supersede APU Quality Leader and Site Quality Manager authority.
 </li>
 <li>
 In charge of PD , CA and closure management for Internal Suppliers incidents .
 
 
 </li>
 </ul>
 
 Position~
 
 
 
 Quality - Operations Operational
 
 
 
 D&eacute;partement~
 
 
 
 APU Quality
 
 
 
 Schedule~
 
 
 
 Temps plein
 
 
 
 Employee Status~
 
 
 
 CDI
 
 
 
 Type de contrat~
 
 
 
 Contrat permanent
 
 
 
 Job Posting Date~
 
 
 
 2025-08-05
 
 
 
 Join Us !
 
 
 Being part of our team, you will join~
 
 
 <ul>
 <li>
 one of the largest global innovative companies, with more than 20,000 engineers working in Research &amp; Development
 </li>
 <li>
 a multi-cultural environment that values diversity and international collaboration
 </li>
 <li>
 more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
 </li>
 <li>
 a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development
 
 
 </li>
 </ul>
 More information on Valeo~ https~//www.valeo.com
 
</div>

Executive / Sr. Executive - APU Quality Engineer

<div>
 Highlight the main responsibilities
 
 
 <ul>
 <li>
 Is in charge of the inventory level of his raw materials and components families :
 
 
 </li>
 </ul>
  Follow up the MPS achievement and propose preventives actions regarding material availibity to ensure MPS realization.
 
 
  Is responsible for setting up a proper raw materials and components inventory levels.
 
 
  Define and lead actions connected with inventory reductions with his components families.
 
 
  Measure the Supplier Service Rate &ndash; SSR - for each supplier. Propose action plans to improve the service level.
 
 
  Follow up and report daily the inventory level of his raw material and components families.
 
 
 <ul>
 <li>
 Make sure that the materials and components are available to meet the complete customer demand :
 
 
 </li>
 </ul>
  Plan the raw materials and components requirement based upon Sales, Inventory and Operations Planning and Master
 
 
 Production Schedule and anticipate potential impacts with suppliers and with production.
 
 
  Validate and send on a weekly basis forecasts to the suppliers
 
 
  Make sure that raw materials and components are available to met customer demand
 
 
  Follow up daily the material arrivals according to firm orders and make sure suppliers ship parts on time according to
 
 
 firm orders.
 
 
  On a regular basis, communicate complete, precise &amp; reliable information to the Supplier contacts. Adapt the chosen
 
 
 method of communication to the level of the Supplier contact. Adapt the frequency to the situation (preventative,
 
 
 curative, crisis).
 
 
 <ul>
 <li>
 Identify blocking points and plan appropriate quick actions to solve them :
 
 
 </li>
 </ul>
  Attend Logistics/Purchasing meetings and follow up related action plans.
 
 
  Support the implementation with the appropriate departments (APU, Logistics, Purchasing, VPS) tools and methods in
 
 
 order to improve the supply chain organization like Pull flow, Kanban, EDI, Milk run.
 
 
  Define with the External flow analyst the inbound transportation plans.
 
 
  Support actively the inventory counting and propose actions to maintain accuracy of inventory in cooperation with the
 
 
 ERP and inventory control analyst.
 
 
  Alert sales in the event of a crisis (Customer or internal), to define priorities with the Customer &amp; internally
 
 
 (management, VS for the aftermarket), follow the evolution of any associated action plans. If necessary, escalate.
 
 
  Meet the Suppliers contacts on a regular basis (once a year for major Suppliers).
 
 
  Propose logistics protocol with suppliers in co-operation with External flow analyst and Purchasing.
 
 
  Make sure that there is a backup for each Suppliers &amp; train the backup on the way to manage the Suppliers&rsquo; account;
 
 
 ensure that during holidays the position is covered &amp; that both suppliers and internal customers are notified in advance
 
 
 of the absence and informed of the person that will be temporarily managing the Suppliers&rsquo; account.
</div>

Sr. Executive / Asst. Manager - Logistics (Supply Chain Scheduler)

Larsen & Toubro

<div>
 
 Job Description
 
 
 
 We are looking for an experienced
 
 Manager / Sr. Manager- Billing &amp; QS
 
 with over 10+ years of hands-on experience in managing the billing, cost control, and quantity surveying activities on high-rise residential or commercial projects. The successful candidate will be responsible for overseeing all commercial aspects of projects, from budgeting and procurement to billing and final account closure. This role demands a leader who ensures strict adherence to project timelines, quality standards, and financial parameters.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Project Budget &amp; Cost Control:
 </li>
 <li>
 Preparation of Project Budget Analysis comparing budgeted vs. actual costs.
 </li>
 <li>
 Monitor and update Construction &amp; Material Incurred cost statements.
 </li>
 <li>
 Ensure progress reports align with the project schedule.
 </li>
 <li>
 Accountable for overall commercial aspects, ensuring timely project completion and budget adherence.
 </li>
 <li>
 Site Supervision &amp; Measurement:
 </li>
 <li>
 Supervise on-site work to maintain specified quality standards and ensure compliance with design and specifications.
 </li>
 <li>
 Conduct site inspections, including the verification of on-site measurements to ensure accuracy.
 </li>
 <li>
 Prepare, verify, and update BOQs (Bills of Quantities) based on actual work done and project drawings.
 </li>
 <li>
 Coordination &amp; Communication:
 </li>
 <li>
 Coordinate with contractors, suppliers, and other agencies to ensure smooth project execution.
 </li>
 <li>
 Prepare and verify contractor/supplier payment summaries, ensuring timely payments and resolving any disputes regarding payments.
 </li>
 <li>
 Billings &amp; Certification:
 </li>
 <li>
 Handle the certification of contractors' RA (Running Account) and final bills based on work orders and actual work completed on-site.
 </li>
 <li>
 Monitor SAP Bill Booking and ensure that billings are processed accurately and on time.
 </li>
 <li>
 Evaluate commercial offers, handle the certification of extra items, and resolve any related issues.
 </li>
 <li>
 Preparation of Billing TAT, ensuring booked status for the project is tracked and recorded.
 </li>
 <li>
 Contract Management &amp; Documentation:
 </li>
 <li>
 Verify and scrutinize work order quantities, rates claimed by contractors, and actual work done based on drawings and work orders.
 </li>
 <li>
 Ensure compliance with scope of work and commercial terms and conditions as outlined in the work order.
 </li>
 <li>
 Review all documentation for tender/contracts/billing formalities and answer any clarifications on extra items.
 </li>
 <li>
 Procurement &amp; Purchase Orders:
 </li>
 <li>
 Coordinate with the Central Procurement Department for vendor selection, work order finalizations, and amendments.
 </li>
 <li>
 Process purchase requisitions and service requisitions in SAP, ensuring they align with project requirements.
 </li>
 <li>
 Track and verify vendor supplied materials and free issued materials in coordination with stores and vendors.
 </li>
 <li>
 Project Reporting &amp; MIS:
 </li>
 <li>
 Prepare CTC (Cost to Complete) reports based on the given budget to monitor overall project expenditure.
 </li>
 <li>
 Maintain records for the closure of completed work orders and ensure budget provisions are updated for future expenditures.
 </li>
 <li>
 Generate MIS reports including billing summaries, work orders, purchase orders (WO/POs), advances, BGs (bank guarantees), recoveries, and project progress.
 </li>
 <li>
 Track and coordinate reconciliations of materials, ensuring accurate record-keeping and reporting.
 </li>
 <li>
 Team Leadership &amp; Support:
 </li>
 <li>
 Support and mentor junior quantity surveyors and project team members by defining and implementing best practices for cost management and billing processes.
 </li>
 <li>
 Ensure the quality &amp; timeliness of project deliverables, providing continuous support for ongoing tasks and issues resolution.
 </li>
 <li>
 Ensure all team members adhere to project standards, regulations, and protocols for commercial documentation.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in Civil Engineering, Construction Management, Quantity Surveying, or a related field.
 </li>
 <li>
 Experience: Minimum of 1o+ years of relevant experience, with significant experience in high-rise residential or commercial projects.
 </li>
 <li>
 Key Skills:
 </li>
 <ul>
 <li>
 Strong knowledge of quantity surveying, cost management, and construction billing processes.
 </li>
 <li>
 Proficiency in SAP for bill bookings, purchase requisitions, and service requisitions.
 </li>
 <li>
 Ability to prepare and process BOQs, BBS (Bar Bending Schedules), and Bills.
 </li>
 <li>
 In-depth understanding of contract management, including work orders, variations, claims, and certification processes.
 </li>
 <li>
 Strong communication and negotiation skills with contractors, suppliers, and internal teams.
 </li>
 <li>
 Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and other project management tools.
 </li>
 <li>
 Familiarity with construction management software and BIM (Building Information Modelling) is a plus.
 
 </li>
 </ul>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Membership in a recognized professional body (e.g., RICS, AIQS).
 </li>
 <li>
 Extensive experience with high-value, complex projects.
 </li>
 <li>
 Strong understanding of commercial and legal aspects of construction contracts.
 </li>
 <li>
 Ability to analyze and report project financials accurately.
 </li>
 </ul>
</div>

Billing, Pune

Mars

<div>
 
 Job Description
 
 
 
 
 Job Title: Factory Logistics Manager
 
 
 
 
 Job Location: Pune
 
 
 
 
 Business Unit: Mars Wrigley India
 
 
 
 
 Job Purpose: -
 
 
 
 <ul>
 <li>
 The purpose of this job is to manage the Inbound/Outbound Logistics thereby ensure smooth flow of materials to production, Inventory Management of raws/packs/FG, Central warehouse operations and primary transportation and collaborate with Co-packer for execution of repacking activity.
 </li>
 <li>
 The Factory Logistics Manager is primarily responsible to supervise the efficient receipt, storage, and dispatch of a range of goods. Responsible for a vital part of the supply chain process and manages people, processes, and systems, to ensure goods are received and dispatched appropriately as per the company policies.
 </li>
 <li>
 Ensure external manufacturing packmates &amp; bulk materials availabilities and production on time in full.
 
 
 </li>
 </ul>
 
 Key Responsibilities: -
 
 
 
 <ul>
 <li>
 Logistics SPOC for Factory DOM (Daily, Weekly &amp; Monthly Operations Management Review)
 </li>
 <li>
 Safety, Q&amp;FS owner in factory RM/PM &amp; FG Warehouse
 </li>
 <li>
 Ensure 100% availability of Raw &amp; pack Material with strong collaboration with stakeholders.
 </li>
 <li>
 Coordinate with Material Planner and ensure LEAN Inventory as per the targets.
 </li>
 <li>
 Inbound, Quality sampling, storage, accounting &amp; Issue of all Raw &amp; Packing Material for the Factory
 </li>
 <li>
 FG transfer from production to warehouse &ndash; accounting.
 </li>
 <li>
 Managing Transportation with a cost-saving approach and ensuring vehicle placement on time.
 </li>
 <li>
 Outbound operation from the CW/factory/Ameya to CFAs as per the deployment plan.
 </li>
 <li>
 Reviewing RM/PM status on weekly basis for high / low inventory.
 </li>
 <li>
 Close coordination with the commercial and quality team in order to get timely deliveries and quality clearance.
 </li>
 <li>
 Documents preparation both for domestic and export shipments.
 
 
 </li>
 </ul>
 
 Job Specifications/Qualifications: -
 
 
 
 <ul>
 <li>
 Any Graduate/MBA candidates with strong experience in SCM/Logistics
 </li>
 <li>
 8 years of experience in Supply Chain in logistics, customer service and warehousing role.
 </li>
 <li>
 Advance user knowledge in SAP /ATLAS (under ERP environment)
 </li>
 </ul>
</div>

Factory Logistics Manager-Pune

Maxion Wheels

<div>
 
 About Maxion Wheels
 
 
 
 As the largest manufacturer of wheels for the global marketplace, Maxion Wheels is continually seeking motivated individuals who have what it takes to make a positive impact on our business and our customers. Our long history, and our products, internationally recognized for their quality and innovation, make us one of the most respected OEM suppliers in the automotive industry.
 
 
 For our Operations Department in Maxion Wheels Aluminum India Pvt. Ltd., Khed, Pune - India, we are looking for a
 
 
 Production Area Manager (Foundry)
 
 
 Oversee all aspects of foundry operations viz, melting, casting, mould maintenance, x-ray and heat treatment. Ensure production targets are met with optimal quality, safety, and efficiency. Lead a team of supervisors, team leaders and operators, drive continuous improvement initiatives, and collaborate cross-functionally to support business goals.
 
 
 Your future role
 
 
 <ul>
 <li>
 Health, Environment Safety
 </li>
 <li>
 Ensure the correct application of environmental system ISO 14000 &amp; Customer specific standards.
 </li>
 <li>
 Cooperate with MR / Environmental Manager for all activities about documentation, communication, improvement plans, periodical checks, surveillance &amp; records.
 </li>
 <li>
 Enforce safety protocols and ensure a safe working environment.
 </li>
 <li>
 Verify the correct use of PPE as well as the maintenance of the protective devices on machinery and equipment.
 </li>
 <li>
 Ensure the team is always informed and updated about rules, regulations and disposition in force and about consequences of non-compliance.
 </li>
 <li>
 Production oversight
 </li>
 <li>
 Plan, coordinate, and control foundry operations to meet daily, weekly, and monthly production targets.
 </li>
 <li>
 Monitor die-cast parameters and automation systems to ensure consistent output and minimal downtime.
 </li>
 <li>
 Ensure KPI and performance index as OEE, Fallout, Productivity, Consumable control along with Aluminum Melting / Casting best practices.
 </li>
 <li>
 Ensure Production plan in accordance with fixed time, checking quantity and quality with reference to quality standard required.
 </li>
 <li>
 Analyze production plan, checking quantity, lots, features and technical data, communicating possible variations and taking suitable steps.
 </li>
 <li>
 Monitor technological checks and operating phases to ensure productive standards.
 </li>
 <li>
 Support New Launches, Trials, process modifications etc.
 </li>
 <li>
 Ensure deployment of various systems (in applicable form) such as M2S, TPM etc.
 </li>
 <li>
 Communicate with maintenance for anomalies on equipment causing general malfunctioning, ensure repairs and / or preventive maintenance.
 </li>
 <li>
 Ensure workstations are always in order according to 5S actions.
 </li>
 <li>
 People Management
 </li>
 <li>
 Ensure proper communication within department in all suitable ways.
 </li>
 <li>
 Provide training and evaluation of personnel according to assigned tasks, promoting a constant growth and improvement.
 </li>
 <li>
 Determine training needs according to the skills matrix and requirements, plan and perform regular trainings for operators to promote the autonomy and independence.
 </li>
 <li>
 Evaluate Performance of the team as per HR process.
 </li>
 <li>
 Ensure the department personnel knows and keeps a behavior in accordance with the company code of conduct.
 </li>
 <li>
 Workforce planning (holydays, permits, diseases, incidents, shift change).
 </li>
 <li>
 Communicate changes in company code, job procedures and activities to do.
 </li>
 <li>
 Provide support to Shift Supervisor for activities management, promoting their growth.
 </li>
 <li>
 Quality Management Standards
 </li>
 <li>
 Ensure the correct application of Quality system instructions in line with ISO-TS 16949 regulation, Customer requirements, ensuring the achievement of defined KPI.
 </li>
 <li>
 Execute the product, process and system audit, according with Quality Systems.
 </li>
 <li>
 Work closely with Quality Manager on key results as (laboratory tests, engineering tests and periodical examination of lay-out).
 </li>
 <li>
 Cooperate with others Department to prevent and/or resolve Quality problems.
 </li>
 <li>
 Compliance
 </li>
 <li>
 Ensure adherence to company and regulatory compliance requirements across all levels within the team.
 
 
 </li>
 </ul>
 Your profile
 
 
 <ul>
 <li>
 Bachelor of Mechanical/ Automobile/ Metallurgy Engineering, or similar technical education
 </li>
 <li>
 15 years of experience in aluminum die casting processess preferably LPDC, with Tier - 1, automotive industry supplying to major automobile OEM's and at least 7 years of experience of team management, leading shift supervisors and team below.
 </li>
 <li>
 Ability to work in Matrix Organization
 </li>
 <li>
 Strong English communication skills
 </li>
 <li>
 Advanced Excel skills
 </li>
 <li>
 Understands complex concepts and the relationships between issues or problems
 </li>
 <li>
 Possesses intellectual agility; readily accepts the challenges of unfamiliar tasks
 
 
 </li>
 </ul>
 
 Equal Opportunity Statement
 
 
 
 Maxion Wheels maintains a written and widely distributed policy on equal employment opportunity. The Company recruits, hires, trains, promotes, administers policies, bases decisions and conducts all personnel activities without regard to race, color, religion, gender, sexual orientation, age, national origin, disability (to the extent an undue hardship is not imposed), status as a covered veteran or other legally protected status, in accordance with applicable federal, state and local laws.
</div>

Production Area Manager

<div>
 Job Description:Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare, promote cost effective outcomes and improve program/operational efficiency involving clinical issues. ;Position OverviewThe primary role is to meet the service level agreement of the process by coaching the CSRs/Nurse Associates to meet their monthly goals. They develop and mentor their direct reports to expand their capabilities and reach their full potential. They work with a team of Assistant Managers and Support staff to maintain effective team working relationships hence ensuring high level of engagement and morale in their respective teams.The Assistant Manager is responsible for management of CSRs/medical services staff including the organization and development of high performing teamsWorks closely with managers ensuring consistency in care management interventions ;Facilitates effective interfaces among team members, as well as across teams, providers and departmentsResponsible for the day-to-day implementation of medical management services policies and proceduresAccountable for meeting the financial, operational and quality objectives of the unit ;Essential Overview: ;Operational EfficiencyArticulate performance expectations and team objectives while collecting and interpreting balanced measure to evaluate individual staff and team performanceAssesses developmental needs and collaborates with the support team to identify and implement action plans that support the development of high performing teams ;Initiate root cause analysis and monitor action plans for identified opportunitiesProvide effective coaching and feedback to Nurse Associates that enable them to improve their performanceWork closely with the Nurse Associates to identify areas for improvement and gaps in the process to create individualized and feasible action plansMonitor efficiency and initiate control measures to minimize variances in workload over timeExecutive monthly, quarterly, and annual ;performance review of ;Nurse Associates and consequent development processes effectivelyEnsures the team's understanding and use of information system capability and functionalityEnsure implementation and monitoring of best practice approaches and innovations to better address the Case Manager and Utilization Management Nurse Consultant needs across the continuum of care ;Ensure compliance with internal policies and procedures, external regulations and information security standardsEffectively forecast and manage the process volume, allocation, and staffing following the Statement of Work on a daily basisMaintain accurate reporting and cascading of information to internal and external stakeholdersUpdate mandatory process trackers and files for compliance purposesServe as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinkingOversee and facilitate implementation of updates management and training for new hires and/or team membersLead calibration sessions to ensure process knowledge alignmentMonitor random transactions on an ongoing basis and take corrective steps where necessary or make incremental improvementsMay have responsibility for their own case load work ; ;People ManagementSelect staff using clearly defined requirements in terms of education, experience, technical and performance skills ;Formulate individualized plan with the CSRs/Nurse Associates to fully understand their career aspirationsDevelop a strong succession plan to encourage organic growth and facilitate &ldquo;role ready&rdquo; resources to ensures leadership continuity internallyCreate a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when neededEstablish an environment and work style that promotes the concept of teamwork, cross product integration, and continuum of care thinking that results in strong performanceInitiate engagement activities such as Monthly Townhall, Team building, and ;Internal group sessions to promote camaraderie within the departmentLead change efforts while managing transitions within a teamAccountable for maintaining compliance with Human Resource policies and procedures and implements them at the employee levelClient SatisfactionSupervise the implementation of contact center management servicesEnsure business goals are met and compliance with policies and procedures is maintainedProtects the confidentiality of member information and adheres to company policies regarding confidentialityHandle client feedback and escalationsPromotes communication, both internally and externally to enhance effectiveness of medical management services ;Produce monthly or weekly dashboard/business reviews in partnership with support teamsClient interaction such as touch base, business reviews, and calls where Assistant Manager involvement is requiredReports to:Lead Assistant Manager/Operations Manager/Senior Operations ManagerSupervises:Executive and Senior Executives and Subject Matter ExpertsCollaborations to:Other Assistant ManagersLead Assistant ManagersQCA/QC AMProcess TrainerMIS and WFMEnabling Function Staff (HR Personnel, IBMS Staff, IT Resource, Clinic Staff)HCA StaffStateside Counterparts ;Process ownersCase ManagersSupervisors/Team LeadsProduct Customer ;Providers from Doctor&rsquo;s Office and FacilitiesRepresentatives from Plan SponsorsMembers ;Process Specific Skills ;1. ; ; ; ;Domain expertise is a must2. ; ; ; ;Demonstration of profound familiarity and technical skill relevant to the process ;3. ; ; ; ;Understanding and demonstrating the knowledge of end-to-end processes and appreciation of critical parameters4. ; ; ; ;Able to identify with and comprehend data and new information5. ; ; ; ;Planning and Organizing skills - ability to prioritize the tasks and deliver assigned task per deadlines6. ; ; ; ;Execution of providing customer service ;7. ; ; ; ;Must have experience in handling teams8. ; ; ; ;Must have experience in handling escalations9. ; ; ; ;Familiarity with basic medical terminology and concepts used in care management10. ; ;Knowledge with US healthcare set up is a plus11. ; ;Ability to effectively participate in a multi-disciplinary team including internal and external participants12. ; ;Keen on details essential for clinical documentation13. ; ;Ability to multitask, prioritize and effectively adapt to a fast paced changing environment ;Soft Skills ; ;Coaching and mentoring skillsAbove average presentation skillsListening and time management skillsSelf-disciplined and results orientedStrong motivation and willingness to step up and accept the challenge of the roleFlexibility and urgency to handle pressureAbility to discharge the responsibilities in a conflicting environmentProblem identification and analytical abilityAbility to multi task ;Interpersonal SkillsCustomer Service FocusTeam Work and AdaptabilityAbility to work with cross-cultural staffManagement principles, human resources procedures, customer service and computer skillsVerbal and written communication skills of at least B1 CEF level
</div>

Assistant Manager

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