e commerce customer support

GrowthRatio Solutions

Job Opportunity: Customer Support RepresentativeCompany: GrowthRise Solutions Location: Bahria Town Phase 7Job Position: E-Commerce Customer Support Representative (CSR)Work: 8 hours a day and six days a weekSalary: Starts from 40,000 and may go up to 60,000Office Timings: 10 am to 6 pmResponsibilitiesPrompt Customer Assistance: Ensuring Customer SatisfactionRespond promptly and professionally to customer messages and inquiries.Maintain a high level of customer satisfaction through effective communication.Order Management: Streamlining Fulfillment ProcessesAssist in processing returns efficiently.Maintain accurate records of tracking numbers for seamless order tracking.Customer Service Chats: Effective Account SupportEngage in live customer service chats.Address account-related matters and provide solutions effectively.Computer Proficiency: Efficient Customer InteractionUtilize computer operations, including data entry, for managing customer interactions.Microsoft Office Skills: Proficiency in Key SoftwareExhibit familiarity with the Microsoft Office suite, especially Excel and Word.Language Proficiency: Clear Communication with CustomersPossess a good command of written and spoken English for effective customer communication.QualificationsLocation: Must be able to commute daily to our Bahria Town Phase 7 office.Education: Minimum of a bachelor's degree in any field.E-commerce Experience: Experience in e-commerce or familiar fieldYou must be able to bring your own laptop to the office daily.NoteQualified candidates will undergo training. Individuals who do not meet the specified requirements or are unable to commit to daily in-office attendance should refrain from applying.Job Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

Customer Support Representative

Gravity Force

Job Title: Senior Customer Support Representative &ndash; E-commerceLocation: Bahria Orchard, Lahore, Pakistan Job Type: Full-TimeAbout UsWe are a growing e-commerce company based in Bahria Orchard, Lahore, dedicated to providing our customers with a seamless online shopping experience. To support our rapid growth, we are looking for a motivated and customer-focused Customer Support Representative to join our team.Job Responsibilities<ul><li>Handle incoming customer inquiries via phone, email, chat, and social media.</li><li>Provide accurate information regarding products, orders, payments, and deliveries.</li><li>Resolve customer complaints and escalate complex issues to the relevant department.</li><li>Maintain detailed records of customer interactions in the CRM system.</li><li>Coordinate with logistics and warehouse teams to ensure timely order fulfillment.</li><li>Follow up with customers to ensure satisfaction and build long-term relationships.</li><li>Assist in improving customer support processes and service quality.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent (preferred but not mandatory).</li><li>Prior experience in customer service, e-commerce, or call center will be a plus.</li><li>Strong communication and problem-solving skills.</li><li>Proficiency in MS Office and familiarity with CRM tools is desirable.</li><li>Ability to multitask, prioritize, and work under pressure.</li><li>Fluency in English and Urdu (spoken and written).</li></ul>What We Offer<ul><li>Competitive salary package.</li><li>Growth opportunities within the company.</li><li>Friendly and professional work environment.</li></ul>How to ApplyHow to Apply: Send your CV and writing samples to or WhatsApp us at 03111134044 with the subject line &ldquo;*Senior Customer Support Representative .&rdquo;*Job Type: Full-timePay: Rs50,000.00 - Rs55,000.00 per monthWork Location: In person

Senior Customer Support Representative (Female)

Heytech Limited

Please read the job description and requirements before you applyJob Description and RequirementsWe are looking for a CSR / Customer Service Representative. The ideal candidate must be capable of maintaining a good relationship with customers and have prior experience in international customer service.<ul><li>Listen to customers&rsquo; concerns, issues and questions</li><li>Communicate with international clients via emails/chats and calls</li><li>Resolve queries and answer customers&rsquo; questions and guide them about orders, return process , shipments to your best ability</li><li>Keep yourself updates with product knowledge</li><li>Maintain a positive attitude and calmly respond to customers&rsquo; complaints</li><li>Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise</li><li>Recommend possible products to meet the customers&rsquo; need.</li><li>Prepare product and customer reports by gathering data collected during customer interactions</li><li>Can Manage night or overnight shift</li><li>Strong E-commerce support customer background.</li><li>Experience: 1 to 2 years</li><li>Intermediate / Graduate / O/A Levels.</li></ul>Skills:<ul><li>Strong command of verbal and non-verbal communication.</li><li>Must be Fluent in English</li><li>Email writing skills.</li><li>Experienced in Customer Service</li></ul>Timing : overnight / night shift Location: Gulshan e Iqbal Salary: 35k - 55kJob Type: Full-timePay: Rs40,000.00 - Rs55,000.00 per monthWork Location: In person

CSR / Customer Service Representative

wolfis

Customer Engagement &amp; Communication
<ul>
<li>Respond promptly and professionally to customer enquiries via email, WhatsApp, Instagram DM, Facebook DM, live chat, and phone.</li>
<li>Deliver friendly and informative responses that align with Wolfi s brand tone and customer-first approach.</li>
</ul>
Sales &amp; Revenue Support
<ul>
<li>Assist customers with product enquiries, availability, and purchase options.</li>
<li>Encourage sales by suggesting suitable alternatives, add-ons, and related products.</li>
<li>Create and pass qualified leads to in-store sales teams when required.</li>
</ul>
Brand &amp; Product Enquiries
<ul>
<li>Handle enquiries related to Wolfi s partner brands (e.g., Scott, Thule) and ensure accurate, timely information is provided.</li>
<li>Escalate complex or technical questions to the relevant internal teams.</li>
</ul>
E-Commerce &amp; Online Support
<ul>
<li>Guide customers through the Wolfis.ae website to complete purchases.</li>
<li>Report website issues, missing product details, or user experience challenges to the e-commerce team.</li>
</ul>
Customer Service Excellence
<ul>
<li>Maintain a high level of professionalism and empathy in all interactions.</li>
<li>Ensure consistent follow-up on open customer queries until resolved.</li>
</ul>
Team Collaboration &amp; Learning
<ul>
<li>Stay informed about new product arrivals, events, and promotions.</li>
<li>Work closely with Marketing, Retail, and Customer Service teams to ensure smooth communication and aligned messaging.</li>
</ul>

Online Communications Specialist

JIN OFFICE SOLUTIONS

Key Responsibilities<ul><li>Handle customer queries and complaints received through Amazon and our own e-commerce website</li><li>Handling product related queries and provide resolution for the same (we will provide the technical training about the product to the candidate)</li><li>Respond promptly to buyer-seller messages, emails, and support tickets with professionalism and accuracy.</li><li>Coordinate with logistics partners for order delivery, returns, and reverse pickups.</li><li>Ensure high customer satisfaction and trust from customers.</li><li>Work on sales leads which are provided and talk to the customer to close the sales</li></ul>Good to Have<ul><li>Experience in handling e-commerce escalations and supports.</li><li>Good communication skills in English and Hindi</li><li>Basic knowledge about Excel for data tracking and reporting</li></ul>Job Types: Full-time, PermanentPay: &#8377;275,000.00 - &#8377;300,000.00 per yearWork Location: In personSpeak with the employer +91 9372780824

Customer Support Associate

Star Gallery Mart

About UsStar Gallery Mart is one of the UAE&rsquo;s fastest-growing electronics and lifestyle retailers, specializing in mobile accessories, gadgets, and home appliances. We are looking for a bilingual, energetic, and sales-driven Customer Service Representative to handle online and in-store customer interactions.Job SummaryWe are seeking a dynamic Arabic&ndash;English professional to manage customer engagement, social media responses, and online sales. You will create engaging posts, respond to inquiries in real time, assist customers with orders, and coordinate deliveries &mdash; all while driving sales and ensuring top-quality service.Key Responsibilities<ul><li>Post daily videos, stories, and product content across Instagram, TikTok, Snapchat, and Facebook.</li><li>Respond promptly to customer messages and comments on social media and WhatsApp in Arabic and English.</li><li>Assist customers in placing online orders via the website, app, or WhatsApp, guiding them through the checkout process.</li><li>Answer phone calls, explain product details, prices, and promotions, and handle after-sales support.</li><li>Coordinate with the delivery/logistics team to ensure smooth and timely deliveries.</li><li>Monitor and assist with Meta Ads (Facebook &amp; Instagram) and boosting campaigns.</li><li>Maintain a positive brand image through quick, professional, and friendly communication.</li><li>Work toward monthly sales targets and report performance to management.</li></ul>Requirements<ul><li>Fluent in Arabic and English (spoken and written).</li><li>Prior experience in customer service, social media management, or online sales.</li><li>Strong understanding of Meta Business Suite, WhatsApp Business, and e-commerce tools.</li><li>Good computer and smartphone skills (posting, replying, basic data entry).</li><li>Energetic, persuasive, and customer-focused personality.</li><li>Familiarity with UAE delivery systems and customer preferences.</li></ul>Salary &amp; Benefits<ul><li>Competitive salary + sales commission.</li><li>Career growth opportunities in a leading UAE electronics brand.</li><li>Work in a fast-paced, digital, and creative environment.</li></ul>Job Type: Full-timePay: From AED2,500.00 per month

Customer Service (Arabic–English) – E-Commerce & Retail

Exotic Colors International

Job Overview:The E-Commerce Assistant is responsible for maintaining and updating the company s online platforms, ensuring product accuracy, optimizing listings, and supporting the e-commerce team in driving online sales. The role requires proficiency in modern e-commerce tools and platforms, such as Amazon, Noon, Talabat, and other digital marketplaces.Key Responsibilities:  E-Commerce Management:  Regularly update product listings on the company s e-commerce platforms.  Ensure all product details, descriptions, and images are accurate and up to date.  Monitor and process online orders efficiently.  Platform Optimization &amp; Reporting:  Use web analytics tools (e.g., Google Analytics) to track performance and generate insights.  Assist in optimizing product visibility and sales performance across platforms.  Ensure timely execution of marketing and seasonal promotions.  Stock &amp; Order Coordination:  Work closely with the supply chain and retail sales teams to manage stock levels.  Minimize potential stock losses by monitoring product availability and reporting issues.  Customer Support &amp; Payment Handling:  Ensure accurate and efficient processing of online payments and refunds.  Support the e-commerce team in resolving customer inquiries and escalations.  Creative &amp; Marketing Support:  Assist in maintaining the website s visuals, including homepage banners and product displays.  Coordinate with the team to launch new products and promotional campaigns.  General Support:  Provide reports and insights to the E-Commerce Executive and management.  Perform additional tasks assigned by the management.RequirementsRequirements:  Education: Bachelor s degree in IT, Digital Marketing, or a related field.  Experience: 0-2 years in e-commerce, digital marketing, or online sales.  Technical Skills:  Experience with e-commerce platforms (Amazon, Noon, Talabat preferred).  Proficiency in Google Analytics, Microsoft Office, and digital sales tools.  Familiarity with content management systems and online order processing.  Soft Skills:  Strong communication and organizational skills.  Detail-oriented with good analytical abilities.  Ability to multitask and manage time effectively.BenefitsBenefits:  Competitive salary  Career development and growth opportunities  Exposure to international e-commerce platforms  Employee discounts and special offers

E-Commerce Assistant

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