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educator academics quality training lead

SOURCE CODE ACADEMIA

Job Title: Academics Quality &amp; Training LeadDepartment: Islamic ResearchEmployment Type: Full-Time / Office BasedReports to: HOD &ndash; Islamic ResearchPosition Overview:We are seeking a passionate and organized Academics Quality &amp; Training Lead to oversee the academic standards, teacher development, and overall quality of online learning across our programs in Islamic Foundation (Adults &amp; Kids). The ideal candidate will ensure excellence in curriculum delivery, student experience, and continuous professional development of instructors.Key Responsibilities:Academic Quality &amp; Supervision<ul><li>Monitor teaching quality and learning outcomes for all online classes.</li><li>Conduct periodic class observations and provide constructive feedback.</li><li>Maintain consistency in academic standards and adherence to curriculum guidelines.</li><li>Ensure accurate implementation of course outlines, objectives, and assessment methods.</li></ul>Training &amp; Development<ul><li>Plan and deliver regular teacher training sessions on pedagogy, class engagement, and online tools.</li><li>Identify areas for improvement in teacher performance and design coaching plans.</li><li>Develop orientation programs for new teachers.</li></ul>Curriculum &amp; Program Enhancement<ul><li>Collaborate with curriculum developers to review and improve course content.</li><li>Ensure alignment between Islamic values, authentic sources, and modern teaching methodologies.</li><li>Evaluate student feedback and recommend improvements.</li></ul>Quality Assurance &amp; Reporting<ul><li>Develop QA rubrics, evaluation reports, and performance dashboards.</li><li>Maintain detailed teacher performance records and recommend promotions or reassignments.</li><li>Conduct academic audits and prepare monthly quality summaries.</li></ul>Eligibility Criteria:<ul><li>Education:</li><li>Master&rsquo;s degree (or higher).</li><li>Diploma or certification in Teaching / Quality Assurance / Online Education preferred.</li><li>Experience:</li><li>Minimum 3&ndash;5 years of teaching and academic supervision experience.</li><li>Proven record of teacher training, curriculum implementation, or online education leadership.</li><li>Prior experience in Islamic or e-learning institutions is an advantage.</li></ul>Skills Required:<ul><li>Strong understanding of Islamic Sciences.</li><li>Excellent communication, evaluation, and presentation skills.</li><li>Ability to train and motivate teachers across diverse age groups.</li><li>Expertise in online learning platforms (Zoom, LMS, Google Classroom).</li><li>High standards of professional ethics, punctuality, and organization.</li><li>Fluent in English (Arabic or Urdu proficiency is a plus).</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs130,000.00 per monthAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Location:<ul><li>Rawalpindi (Preferred)</li></ul>Work Location: In person

EDUCATOR / Academics Quality & Training Lead

Tech Solutions Pro

About Us:We are a growing software development and digital solutions company focused on delivering innovative and scalable products. Our current tech stack includes MERN and Laravel, and we&rsquo;re expanding to Python and AI in the near future. We are looking for a dynamic and experienced Team Lead to lead and mentor our development teams.Key Responsibilities:<ul><li>Lead, mentor, and manage a team of Full Stack Developers (MERN, Laravel, and future Python/AI engineers).</li><li>Oversee the end-to-end software development lifecycle, ensuring timely and high-quality deliverables.</li><li>Collaborate closely with product managers, designers, and other stakeholders to define and implement technical solutions.</li><li>Set coding standards, conduct code reviews, and ensure best practices are followed.</li><li>Design and develop scalable and secure web applications and APIs.</li><li>Plan sprints, allocate tasks, and monitor progress effectively.</li><li>Stay updated with the latest technologies and contribute to architectural decisions.</li><li>Support in hiring, onboarding, and training new team members.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or a related field.</li><li>3+ years of professional full stack development experience.</li><li>1+ year of proven experience as a Team Lead or Technical Lead.</li><li>Strong expertise in MERN stack (MongoDB, Express.js, React.js, Node.js) and Laravel.</li><li>Experience in architecting scalable and maintainable systems.</li><li>Excellent understanding of Git workflows, CI/CD pipelines, and modern development practices.</li><li>Strong communication, leadership, and problem-solving skills.</li><li>Willingness to work onsite with cross-functional teams.</li></ul>Nice to Have:<ul><li>Familiarity with Python, AI/ML technologies, or data engineering.</li><li>Experience working in agile environments.</li><li>Exposure to cloud platforms like AWS or Azure.</li></ul>Job Type: Full-timePay: Rs110,000.00 - Rs130,000.00 per monthWork Location: In person

Team Lead – Software Development (Full Stack)

Online Quran Tutors

Key Responsibilities 1. Strategic Leadership<ul><li>Develop and implement strategic plans for academic growth aligned with the company&rsquo;s mission and long-term vision.</li><li>Oversee curriculum planning and innovation to ensure relevance, rigor, and alignment with current educational standards.</li><li>Identify emerging trends and adapt academic strategies accordingly.</li></ul>2. Curriculum &amp; Program Management<ul><li>Coordinate with faculty to design, review, and update course content across various programs.</li><li>Ensure all learning materials meet institutional quality benchmarks and enhance student engagement.</li><li>Propose new course offerings in response to evolving learner needs.</li></ul>3. Faculty Management &amp; Development<ul><li>Lead the recruitment, onboarding, and performance evaluation of teaching staff.</li><li>Foster a culture of professional growth through training workshops, mentorship, and continuous learning opportunities.</li><li>Coordinate between Sales, Support, and Quality Control teams to ensure smooth academic delivery.</li></ul>4. Quality Assurance &amp; Compliance<ul><li>Maintain high teaching and learning standards across all academic programs.</li><li>Oversee course evaluations, student feedback, and assessment processes to ensure measurable outcomes.</li><li>Ensure compliance with internal policies and external accreditation requirements.</li></ul>5. LMS Management<ul><li>Oversee the operation, maintenance, and optimization of the Learning Management System (LMS).</li><li>Collaborate with technical and academic teams to manage course uploads, user access, and performance analytics.</li><li>Ensure LMS content accuracy, functionality, and user satisfaction.</li></ul>6. Student Support &amp; Engagement<ul><li>Address academic concerns and resolve student grievances effectively.</li><li>Promote inclusivity and diversity within the learning environment.</li><li>Encourage student participation in academic and research-based initiatives.</li></ul>7. Training &amp; Teaching<ul><li>Develop and deliver training modules for new and existing teachers.</li><li>Conduct student classes initially, transitioning responsibilities to assigned instructors as needed.</li></ul>8. Cross-Functional Collaboration<ul><li>Work with the Marketing team to develop effective academic messaging, ad copy, and promotional material.</li><li>Represent the academic department in internal and external meetings, conferences, and events.</li></ul>=================Salary from 50k to 85k, it will depend on the interviewTimings: 5 pm to 2 amDays: Monday to SaturdayOther Benefits: Serves Tea/Coffee, Subsidized Dinner, Friendly EnvironmentJob Types: Full-time, Contract Contract length: 12 monthsBase Pay: Rs50,000.00 - Rs85,000.00 per monthApplication Question(s):<ul><li>Do you have own conveyance?</li><li>Willing to work from 5pm till 2am ?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Academic coordinator or relevent: 1 year (Required)</li><li>Teaching / Training: 1 year (Preferred)</li></ul>License/Certification:<ul><li>Certification from Education Sector as a Teacher (Required)</li></ul>Location:<ul><li>Rawalpindi Satellite Town (Required)</li></ul>Work Location: In person

Academic Coordinator

Call Axis

Call Axis is looking for a skilled QA Manager to lead our Quality Assurance department and ensure the highest service standards across all customer interactions. The ideal candidate will have strong leadership, analytical, and communication skills to manage quality across voice and non-voice BPO campaigns.Key Responsibilities<ul><li>Supervise the QA team to monitor and evaluate agent performance.</li><li>Conduct regular audits on calls, chats, and emails to ensure service quality.</li><li>Identify performance gaps and provide actionable feedback to improve quality metrics.</li><li>Collaborate with the operations and training teams to enhance agent effectiveness.</li><li>Maintain quality calibration sessions with internal teams and clients.</li><li>Prepare QA performance reports and share insights with management.</li><li>Ensure adherence to company policies, client standards, and data protection rules.</li><li>Drive continuous process improvement and quality initiatives.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, Communication, or related field.</li><li>4+ years of QA experience in a BPO setup (at least 2 years in a managerial role).</li><li>Strong command of QA processes, metrics, and tools.</li><li>Excellent communication, coaching, and analytical skills.</li><li>Ability to handle multiple projects and clients simultaneously.</li></ul>Key Skills<ul><li>Quality Monitoring &amp; Auditing</li><li>Data Analysis &amp; Reporting</li><li>Team Leadership &amp; Coaching</li><li>Process Improvement</li><li>Client Communication</li></ul>Company: Call Axis Location: 3rd Floor, Stone Ove Plaza, 6th Road, Satellite Town, Rawalpindi Job Type: Full-timeJob Type: Full-timePay: From Rs100,000.00 per monthApplication Question(s):<ul><li>ow many years of experience do you have in Quality Assurance within a BPO environment?</li><li>Are you comfortable working in the night shift and managing teams during U.S. or international hours?</li></ul>Work Location: In person

QA Manager (BPO)

PMTAC Pvt Ltd

Position: Salesforce Developer &amp; Technical TrainerLocation: Remote / Onsite (Flexible)Company: Syncing SoftReports To: CEO / Delivery ManagerRole OverviewSyncing Soft is expanding its Salesforce practice and looking for a Salesforce Developer who can both deliver high-quality solutions and mentor full-stack developers transitioning into the Salesforce ecosystem. This is a hybrid role &mdash; combining hands-on Salesforce development, architecture, and internal training responsibilities.Key ResponsibilitiesDesign, develop, and customize solutions on Salesforce Sales, Service, and Experience CloudLead internal training and mentorship sessions for full-stack developers on:Salesforce fundamentals (Admin + Developer topics)Apex, SOQL, and Lightning Web Components (LWC)Salesforce best practices, CI/CD, and DevOps (Copado or similar)Review code and ensure adherence to Salesforce governor limits and security standardsBuild integrations between Salesforce and external systems using REST/SOAP APIsCollaborate with architects and business analysts to translate business needs into technical deliverablesHelp define Syncing Soft&rsquo;s Salesforce Center of Excellence (CoE) and internal certification roadmapRequired Skills4+ years of Salesforce development experienceStrong in Apex, LWC, Triggers, SOQL, Flows, and API integrationExperience with Copado or DevOps Center preferredSalesforce Developer I &amp; Admin certifications required; Platform App Builder / Developer II preferredExcellent communication and coaching skillsJob Type: Full-timePay: From Rs150,000.00 per monthWork Location: In person

Lead Salesforce Developer / Trainer

AKY Services Pvt. Ltd

Join Leads Expert BPO as a QA Manager &ndash; Call Center (Night Shift)Location: Rawalpindi / Islamabad Schedule: Monday &ndash; Friday (Night Shift) Salary: Market CompetitiveAbout the RoleAt Leads Expert BPO, quality defines everything we do. We&rsquo;re seeking an experienced and analytical Quality Assurance (QA) Manager to lead our quality operations and uphold our commitment to excellence. In this role, you will monitor agent calls, evaluate performance, and ensure every interaction meets compliance and customer satisfaction benchmarks. If you have a passion for continuous improvement, strong leadership skills, and a sharp eye for detail &mdash; we&rsquo;d love to have you on our team.Key Responsibilities<ul><li>Monitor live and recorded calls to assess quality, compliance, and service standards.</li><li>Evaluate agent performance and ensure adherence to company policies and scripts.</li><li>Provide constructive feedback and coaching to agents and supervisors.</li><li>Identify performance gaps and collaborate with trainers to address them.</li><li>Document quality trends, compliance issues, and training needs.</li><li>Prepare and present detailed quality performance reports to management.</li><li>Recommend and implement process improvements for enhanced efficiency and customer satisfaction.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree or equivalent professional experience.</li><li>Proven experience as a QA Executive, QA Analyst, or similar role in a BPO/call center environment.</li><li>Strong command of English (listening, comprehension, and communication).</li><li>Excellent analytical, problem-solving, and attention-to-detail skills.</li><li>Ability to deliver constructive feedback and motivate teams toward higher standards.</li><li>Solid understanding of call center KPIs, compliance procedures, and quality frameworks.</li></ul>What We Offer<ul><li>Competitive market-based salary.</li><li>Leadership and professional growth opportunities.</li><li>Supportive and collaborative work environment.</li><li>The opportunity to shape quality standards and elevate customer experience.</li></ul>How to ApplyHR Contact: 0333-9739861At Leads Expert BPO, we believe quality is the foundation of lasting success. Join us as a QA Manager and help us set new benchmarks in customer excellence &mdash; one call at a time.Job Type: Full-timePay: Rs45,000.00 - Rs65,000.00 per monthExperience:<ul><li>Call Center: 1 year (Preferred)</li><li>Call Center QA: 1 year (Preferred)</li></ul>Location:<ul><li>Rawalpindi (Preferred)</li></ul>Work Location: In person

Call Center QA Manager

Call Axis is seeking an energetic and motivated Trainee Sales Trainer to support the training and performance improvement of our real estate sales agents. This is a great opportunity for individuals with experience in real estate campaigns within a BPO environment who want to grow into a professional training and leadership role.Key Responsibilities<ul><li>Assist in training and coaching sales agents for real estate campaigns (cold calling &amp; lead generation).</li><li>Conduct mock calls, role plays, and sales pitch sessions.</li><li>Monitor agent performance and provide constructive feedback.</li><li>Support the development of training materials and sales scripts.</li><li>Collaborate with QA and Operations teams to improve conversion rates.</li><li>Help new hires understand campaign goals, CRM usage, and client requirements.</li></ul>Requirements<ul><li>Previous experience working in a real estate campaign (U.S. or international) in a BPO/call center.</li><li>Excellent communication and interpersonal skills.</li><li>Strong understanding of telesales, lead generation, and follow-up processes.</li><li>Willingness to work night shifts.</li><li>Passion for coaching, learning, and professional development.</li><li>Bachelor&rsquo;s degree preferred but not mandatory.</li></ul>Key Skills<ul><li>Sales Coaching &amp; Motivation</li><li>Communication &amp; Presentation</li><li>Cold Calling Techniques</li><li>CRM &amp; Lead Management</li><li>Team Collaboration</li></ul>Company: Call Axis Location: 3rd Floor, Stone Ove Plaza, 6th Road, Satellite Town, Rawalpindi Contact: 0322-4926676 Job Type: Full-time | Night ShiftJob Type: Full-timePay: From Rs70,000.00 per monthApplication Question(s):<ul><li>Have you worked in a real estate campaign before? If yes, please mention the company and duration.</li><li>Are you comfortable working in a night shift (U.S. timing)?</li><li>What motivates you to train and coach sales agents?</li></ul>Work Location: In person

Trainder - Sales Agents (Real Estate Campaign | BPO)

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