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egypt customer service assistant manager

Unilever

<div>
 
 About Unilever
 
 
 
 With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people &ndash; we believe that when our people work with purpose, we will create a better business and a better world.
 
 
 At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don&rsquo;t believe in the &lsquo;one size fits all&rsquo; approach and instead we will equip you with the tools you need to shape your own future.
 
 
 
 Job Purpose
 
 
 
 Unilever is the place where you can bring your purpose to life with the work that you do &ndash; creating a better business and a better world. If you looking to break down the barrier between accountancy and management to support business objectives and corporate growth &amp; act as an advisor to leadership, supporting business decision making through a combination of analytical insights, strategic acumen, and commercial mindedness then this role is just for you!
 
 
 
 What Will Your Main Responsibilities Be
 
 
 
 <ul>
 <li>
 Responsible for coordination of the execution of month zero operations as well as S&amp;OE quarter operations between SC &amp; the business
 </li>
 <li>
 Responsible for ensuring seamless operations in terms of DT &amp; direct channel order execution
 </li>
 <li>
 Accountable for coordinating supply phasing delivery with supply planning team in weekly buckets as per agreed service level signed off with our business stake holders.
 </li>
 <li>
 Responsible for managing all quarterly execution challenges in terms of supply &amp; demand &amp; taking pivotal decisions &amp; trade-offs with a service first &amp; foremost mindset
 </li>
 <li>
 Accountable for the daily stock replenishment of the general trade channel customer with the agreed phasing &ndash; ensuring stock availability &amp; system readiness
 </li>
 <li>
 Accountable for fair share stock allocation from factory to CDC/DC on daily basis.
 </li>
 <li>
 Accountable for daily fare share stock allocation across customers based on the plan achievement against monthly plan.
 </li>
 <li>
 Responsible for managing extra/adhock supply ask requirements in the short period Wk0-Wk13 through the Weekly Operation Meeting as part of the S&amp;OP Cycle structure.
 </li>
 <li>
 Use the Customer Service and Supply Chain KPI to highlight the problem areas of the operation to the concerned management in order to improve the Supply Chain process. As well as ensuring the accuracy and timeliness of all agreed supply chain/customer service KPI enhancement actions (DR/CCFOT)
 </li>
 <li>
 Responsible for team development and skill building of all team members.
 </li>
 <li>
 Safeguard the company assets comprising trade debtors by ensuring overdue control.
 </li>
 <li>
 Provide meaningful and timely information for reporting and control: Sales Analysis and Performance and Stock Availability as well as visibility on losses
 </li>
 <li>
 Lead transformative &amp; strategic projects across entire CS function as well as ensuring safe landing of business topline targets
 </li>
 <li>
 Accountable for SLOBs management as SC business counterpart.
 
 
 </li>
 </ul>
 
 Experiences &amp; Qualifications
 
 
 
 
 WHAT YOU WILL NEED TO SUCCEED
 
 
 
 <ul>
 <li>
 Minimum 5 years of experience
 </li>
 <li>
 Supply chain background is a must
 </li>
 <li>
 Preferably in FMCG or a similar field
 </li>
 <li>
 Experience leading teams
 </li>
 <li>
 Excellent stakeholder management skills
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 SAP practical knowledge is preferable
 </li>
 <li>
 Microsoft office is a must
 
 
 </li>
 </ul>
 Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
 
 
 Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
</div>

Egypt Customer Service Assistant Manager

noon

<div>
 
 
 About noon
 
 
 
 noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we&rsquo;re six years in, but only 5% done.
 
 
 
 
 
 noon&rsquo;s mission: every door, every day.
 
 
 
 
 
 
 What you&rsquo;ll do:
 
 
 <ul>
 <li>
 Maintain and improve the ground operations performance with assistant managers &amp; hub in-charge in terms of delivery, pick up, and all related aspects to comply with the company quality of service standards and Measures.
 </li>
 <li>
 Strategically plan and manage logistics or internal operations.
 </li>
 <li>
 Creating adequate team structure and managing various operational teams.
 </li>
 <li>
 Manage day to day operations in the network to ensure meeting of internal SLA&rsquo;s along with productivity, cost and company targets.
 </li>
 <li>
 Regularly analyze the nature of the business and customer feedback to modify the order lifecycle through technology, automation, process improvements which culminate in better experience overall.
 </li>
 <li>
 Work with Assistant manager &amp; station manager on setting the yearly objectives and expansion/development plans.
 </li>
 <li>
 Scaling the team and the processes to support the growth of the company.
 </li>
 <li>
 Revamping processes: Challenging established processes and implementing new processes to adapt to the fast growth of Noon.
 </li>
 <li>
 Regularly analyze the nature of the business and customer feedback to modify the order lifecycle through technology, automation, process improvements which culminate in better experience overall.
 </li>
 <li>
 Regularly analyze the nature of the business and customer feedback to modify the order lifecycle through technology, automation, process improvements which culminate in better experience overall.
 </li>
 <li>
 Keep track of quality, quantity, delivery times, transport costs and efficiency.
 </li>
 <li>
 Direct, optimize and coordinate full order cycle
 </li>
 <li>
 Working closely with the Noon&rsquo;s central team to share and implement global best practices
 </li>
 <li>
 Mentor and develop operation leaders to take up management positions across the noon operational network
 </li>
 </ul>
 
 
 
 
 
 What you&rsquo;ll need:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Logistics or Supply Chain Management or a similar role
 </li>
 <li>
 Minimum 5 years of experience in E-commerce in a related field
 </li>
 <li>
 Strong experience in working as a business partner in delivering better decision support and enabling strategic initiatives which help to improve organization financial performance.
 </li>
 <li>
 Excellent analytical skills as well as strong business acumen.
 </li>
 <li>
 Excellent interpersonal and communication skills, with the ability to build relationships with internal and external stakeholders.
 </li>
 <li>
 Develop project &amp; program work plan and ensure compliance with relevant
 </li>
 <li>
 Stakeholders.
 </li>
 <li>
 Recruit, lead and build a high-performance Project and Program team with ongoing performance reviews.
 </li>
 <li>
 Demonstrated ability to work in a multicultural environment and establish harmonious and effective working relationships both within and outside the organization.
 </li>
 <li>
 Promote efficient and effective logistics &amp; supply chain management &amp; processes.
 </li>
 <li>
 Analytical ability (e.g., pivot tables, lookup functions) to gather and interpret data to further develop, recommend and implement solutions
 </li>
 </ul>
 
 
 Who will excel?
 
 
 <ul>
 <li>
 We&rsquo;re looking for people with high standards, who understand that hard work matters.
 </li>
 <li>
 You need to be relentlessly resourceful and operate with a deep bias for action.
 </li>
 <li>
 We need people with the courage to be fiercely original.
 </li>
 <li>
 noon is not for everyone; readiness to adapt, pivot, and learn is essential.
 </li>
 </ul>
 
 
</div>

Logistics Manager

REDA Chemicals

<div>
 
 
 Account Manager in Coatings and Construction
 
 
 
 
 Job Ref: JB827 &ndash; Cairo, Egypt
 
 
 
 
 REDA Chemicals
 
 
 
 
 
 
 
 About the Company
 
 
 
 
 
 
 At REDA Chemicals, we passionately market and distribute a unique and innovative portfolio of specialty raw materials and industrial chemicals. We have one of the largest distribution networks with local services in more than 34 countries across the Middle East, Asia, and Africa.
 
 
 
 
 
 We are currently looking for go-getters to join our team for the following role:
 
 
 
 
 
 
 Title: Account Manager
 
 
 
 
 Industry: C1 &ndash; Coatings and Construction
 
 
 
 
 Function: Sales
 
 
 
 
 Reporting to: Business Unit Manager
 
 
 
 
 Location: Cairo, Egypt
 
 
 
 
 
 
 
 About the Role
 
 
 
 
 
 
 As an Account Manager for the Coatings &amp; Construction business at REDA Chemicals Egypt, you will play a pivotal role in driving growth and strengthening our market position within the coatings, paints, and construction chemicals segment.
 
 
 
 
 
 This role combines technical understanding with strong commercial skills, requiring familiarity with formulation chemistry and applications in coatings and construction, such as decorative and industrial paints, protective coatings, waterproofing systems, flooring solutions, mortars, and admixtures.
 
 
 
 
 
 You will be responsible for managing and expanding customer accounts, identifying new business opportunities, and positioning REDA Chemicals as a trusted technical and commercial partner to manufacturers, applicators, and contractors across Egypt, you will deliver value-added, solution-driven offerings that address customer challenges and support sustainable, profitable growth.
 
 
 
 
 
 This position is ideal for technically inclined sales professionals with a strong background in specialty chemicals and a passion for developing long-term customer partnerships in the Coatings &amp; Construction market.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Develop and maintain long-term relationships with customers in the Coatings &amp; Construction industry (e.g., paint manufacturers, construction chemicals producers, contractors, and applicators).
 </li>
 <li>
 Identify new business opportunities and convert qualified leads into profitable sales.
 </li>
 <li>
 Monitor market trends, competitors, and customer needs to identify areas for business expansion in Egypt.
 </li>
 <li>
 Promote and sell specialty raw materials such as resins, binders, pigments, fillers, additives, polymers, admixtures, and related solutions for coatings and construction applications.
 </li>
 <li>
 Collaborate with business unit management, supply chain, to deliver tailored solutions that meet customer requirements.
 </li>
 <li>
 Achieve sales targets, margin objectives, and growth KPIs, in line with the company&rsquo;s strategic objectives.
 </li>
 <li>
 Provide regular sales forecasts, pipeline updates, and performance reports to management.
 </li>
 <li>
 Represent REDA Chemicals at customer meetings, technical visits, trade shows, and industry events as required.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in chemistry, Chemical Engineering, or a closely related field.
 </li>
 <li>
 Minimum 4 years of experience in sales specialty chemicals industry
 </li>
 <li>
 Previous working experience with a chemical distribution company or chemical manufacturer is an advantage.
 </li>
 <li>
 Familiarity with market trends and basic regulatory considerations in the coatings and construction chemicals sector.
 </li>
 <li>
 Demonstrated ability to develop and manage long-term customer relationships with key manufacturers, formulators, applicators, and technical/R&amp;D teams.
 </li>
 <li>
 Familiarity with CRM systems and very good command of MS Office (Excel, PowerPoint, Outlook, etc.).
 </li>
 <li>
 Very good communication skills in Arabic and English, both written and verbal.
 </li>
 <li>
 Strong selling, negotiation, presentation, and time-management skills.
 </li>
 <li>
 Ability and willingness to travel across Egypt, work both indoors and outdoors, and visit customer and manufacturing sites.
 </li>
 <li>
 Candidates should be based in Greater Cairo.
 </li>
 </ul>
</div>

Account Manager

Bakma Cargo Egypt

<div>
 
 
 Company Description
 
 
 
 
 
 Bakma Cargo Egypt, established in 1987 in Cairo by Bahgat M. Mousa, has been a trusted leader in the customs clearance and logistics industry for over 33 years. The company operates branches in Alexandria and Port Said, serving more than 450 clients with a reputation for professionalism and excellence. Renowned for expertise in the Personal Effect Sector, Bakma Cargo Egypt is a member of the Household Goods Forwarders Association of America (HGFAA). The company provides comprehensive services, including trading and consulting, facilitating logistics operations between China and Egypt.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time, on-site role for a Sales Freight Forwarding professional, based in New Cairo. The role involves managing freight forwarding operations, developing export strategies, and maintaining strong customer relationships. Day-to-day tasks include providing freight transportation solutions, liaising with clients to meet logistics needs, and fostering long-term customer partnerships. The role requires close collaboration with internal teams to ensure high-quality service delivery.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Experience in Freight Forwarding and Freight Transportation
 </li>
 <li>
 Knowledge of Forwarding and Export processes
 </li>
 <li>
 Strong Customer Service skills in a logistics or cargo-focused environment
 </li>
 <li>
 Excellent communication, negotiation, and relationship management skills
 </li>
 <li>
 Ability to work on-site and collaborate effectively in a team-based setting
 </li>
 <li>
 Prior experience in the logistics, shipping, or customs clearance sector is a plus
 </li>
 <li>
 Bachelor's degree in Business, Logistics, or a related field is preferred
 </li>
 </ul>
</div>

sales freight forwarding

The Address Investments

<div>
 
 
 Company Description
 
 
 
 'The Address Investments' is a leading real estate company in Egypt, focused on providing clients with their dream homes through a variety of developments tailored to suit their budget. With a strong emphasis on customer satisfaction and a proactive team, we strive to set industry standards and position ourselves as pioneers in the real estate field. Our unique approach and strong relationships with developers allow us to offer homes within hundreds of projects in Egypt.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time on-site Sales Specialist role located in New Cairo at 'The Address Investments'. The Sales Specialist will be responsible for daily tasks related to communication, customer service, sales, training, and sales management.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Communication and Customer Service skills
 </li>
 <li>
 Sales and Sales Management abilities
 </li>
 <li>
 Training experience or relevant coursework
 </li>
 <li>
 Strong interpersonal skills
 </li>
 <li>
 Experience in the real estate industry is a plus
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or related field
 </li>
 </ul>
</div>

Fresh Sales Agent (No Experience needed-Fresh Graduates)

Nestlé

<div>
 
 Consumer Engagement Associate
 
 
 
 
 POSITION SNAPSHOT
 
 
 
 Location: Egypt
 
 
 Company: Nestl&eacute;
 
 
 
 Position Summary
 
 
 
 Joining Nestl&eacute; means you are joining the largest food and Beverage Company in the world.  At our very core, we are a human environment &ndash; passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.
 
 
 You will respond to consumers inquiries, comments, and complaints using standard scripts and FAQs via inbound and outbound calls, emails, WhatsApp, Live chat and owned social media channels.
 
 
 
 
 
 A DAY IN THE LIFE &hellip;
 
 
 
 <ul>
 <li>
 Ensures Nestl&eacute; CES standard instructions on consumer complaints handling process is handled appropriately and in a timely manner.
 </li>
 <li>
 Utilizes various market-based tools and applications for consumer management and servicing.
 </li>
 <li>
 Provides empathetic and cutting-edge service in customer service based on Nestl&eacute; CES Standard Instructions on Consumer Complaints Handling.
 </li>
 <li>
 Resolve customer inquiries, comments, and complaints of consumers.
 </li>
 <li>
 Ensures proper encoding of all information received from consumer and other cross functional teams in the CRM Tool.
 </li>
 <li>
 Ensures quality service and consumer satisfaction according to needs and in all service channels (chat, e-mail, social networks, telephone).
 </li>
 <li>
 Ensures proper notification and escalation of critical complaints and irate customers.
 </li>
 <li>
 Follows the changes in the messaging and the ways of working.
 </li>
 <li>
 Executes additional tasks from the Line Manager, SPOC from the Brand teams and the CES Manager.
 
 
 </li>
 </ul>
 
 
 
 
 
 
 
 ARE YOU A FIT?
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in marketing, business studies, communications, journalism, media studies, psychology.
 </li>
 <li>
 Strong interpersonal skills, team-oriented attitude.
 </li>
 <li>
 Strong verbal and written communication skills in English
 </li>
 <li>
 Ability to multitask and prioritize.
 </li>
 <li>
 Interest in digital and social media industry, current online trends and marketing tactics
 </li>
 <li>
 Capacity to learn new skills and master new tools is a must.
 </li>
 <li>
 Attention to details.
 </li>
 </ul>
</div>

Consumer Engagement Associate ( English Speaker)

dubizzle Egypt

<div>
 Dubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As a Senior Sales Account Manager, you will be responsible for acquiring new clients, managing client relationships, and developing and implementing sales plans. Your input will increase our revenues and achieve our utmost goal of making it easier for people to buy and sell almost anything, promoting prosperity in local communities.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Execute Business development plans by reaching out to the existing database of leads through telephone, face-to-face, cold calling on business owners, direct mail, email and networking;
 </li>
 <li>
 Meet monthly and quarterly sales KPIs (value and volume);
 </li>
 <li>
 Communicate effectively to manage clients' expectations to ensure they receive a great dubizzle experience in cars;
 </li>
 <li>
 Sell value-added products and subscriptions to new and older (expired or cancelled) accounts;
 </li>
 <li>
 Provide client training to ensure efficient and continuous use of the service and provide regular performance reviews and reports to ensure maximum client retention;
 </li>
 <li>
 Regularly update the reporting dashboard to reflect all sales activities in cars;
 </li>
 <li>
 Liaise with Finance, customer support, legal and marketing departments for any sales-related or client-related issues in the automotive market;
 </li>
 <li>
 Collect Automotive market insights and keep up to date with laws and local development news
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's Degree
 
 
 
 </li>
 </ul>
 Experience:
 
 
 <ul>
 <li>
 3-5 Years of experience in Automotive Sales market;
 </li>
 <li>
 Proven experience in sales and managing relationships with key clients;
 </li>
 <li>
 Start-up and online platform experiences are a plus
 
 
 
 </li>
 </ul>
 Knowledge:
 
 
 <ul>
 <li>
 In-depth understanding of the Automotive market in Egypt
 
 
 
 </li>
 </ul>
 Skills:
 
 
 <ul>
 <li>
 Customer Service Skills;
 </li>
 <li>
 Negotiation Skills
 
 
 
 </li>
 </ul>
 Traits:
 
 
 <ul>
 <li>
 The patience and ability to engage customers in conversation;
 </li>
 <li>
 Good sales ability
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Senior Sales Account Manager - Dubizzle Cars (6th Of October)

Explore 675+ Egypt customer service assistant manager in Cairo Egypt this December. Find roles across top companies and apply now to boost your career.