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HRPSP - Your Strategic HR Partner

Job description:Job Opportunity &mdash; Executive (FTTH Operations)Location: Lahore Salary Range: PKR 60,000 &ndash; 80,000Responsibilities:<ul><li>Support FTTH deployment, field operations &amp; quality checks.</li><li>Conduct site surveys, testing, and documentation.</li><li>Assist in troubleshooting fiber issues.</li><li>Maintain operational reports.</li></ul>Requirements:<ul><li>Minimum 16 years of education (Electrical/Electronics/Telecom).</li><li>2&ndash;5 years FTTH experience.</li><li>Good understanding of splicing, OTDR testing &amp; ODN layout.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Executive (FTTH Operations)

Mirage Electronics (pvt.) Ltd.

Job Requirement: <ul><li>Manage accounts receivable, including invoicing, payment collection, and maintaining accurate dealers&rsquo; records.</li><li>Reconcile dealer accounts, resolving discrepancies, and maintaining up-to-date account statements.</li><li>Monitor cash flow and manage branch petty cash to ensure operational efficiency.</li><li>Support branch operations by providing financial insights and assisting in decision-making.</li><li>Process payroll for branch employees, ensuring timely and accurate salary disbursements.</li></ul>Qualification: Minimum B. Com/Graduation with Major Subject of Accounts/CommerceExperience: Minimum 1 Years Experience Dealers Accounts Management/Credit Control (in Electronics or Home Appliances Industry)Job Location: Gulberg-2 LahoreJob Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthApplication Question(s):<ul><li>&quot;Do you have experience in managing home appliances dealers' ledgers and credit control?&quot;</li><li>&quot;Are you willing to conduct physical visits to dealers for account reconciliation?&quot;</li></ul>Work Location: In person

Branch Accountant/Credit Control

KBK Electronics (Pvt) Ltd.

Job SummaryKBK Electronics (Pvt.) Ltd. is seeking a motivated and detail-oriented Accounts Officer to manage day-to-day accounting operations and support financial reporting. The ideal candidate should have solid accounting knowledge and hands-on experience with accounting software and ERP systems.Key Responsibilities<ul><li>Maintain and update financial records and accounting ledgers.</li><li>Record daily financial transactions in accounting software.</li><li>Prepare bank reconciliations and assist in monthly closing.</li><li>Manage receivables, payables, and expense tracking.</li><li>Assist in preparation of financial statements and reports.</li><li>Maintain proper documentation of vouchers and financial records.</li><li>Coordinate with internal departments regarding financial matters.</li><li>Ensure compliance with company financial policies and procedures.</li></ul>Qualification<ul><li>B.Com / M.Com from a recognized university.</li></ul>Experience<ul><li>Minimum 4 years of relevant accounting experience.</li></ul>Required Skills<ul><li>Strong computer proficiency.</li><li>Experience working with ERP systems.</li><li>Proficiency in MS Office, particularly Excel.</li><li>Good analytical and organizational skills.</li><li>Attention to detail and ability to meet deadlines.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs70,000.00 per monthWork Location: In person

Accounts Officer

Job Opportunity &mdash; Executive (Quality Assurance) Locations: LahoreSalary Range: PKR 80,000We are looking for a dynamic and experienced professional to join our team as an Executive &ndash; Quality Assurance. The ideal candidate will have strong technical expertise in FTTH along with proven leadership skills to manage field operations and ensure quality service delivery.Key Responsibilities:<ul><li>Lead and manage FTTH field teams to ensure timely and high-quality deployment</li><li>Monitor and enhance quality standards across installations and maintenance activities</li><li>Conduct regular quality audits and ensure compliance with SOPs and company standards</li><li>Coordinate with planning, deployment, and vendor teams to meet project timelines and SLAs</li><li>Troubleshoot and resolve complex fiber-related issues escalated from field teams</li><li>Maintain QA reports, checklists, and performance scorecards</li><li>Liaise with relevant authorities to resolve Right of Way (ROW) issues</li><li>Ensure compliance with health, safety, and operational guidelines</li><li>Prepare progress reports, maintain documentation, and track KPIs</li><li>Drive continuous improvement to enhance customer experience and operational efficiency</li></ul>Requirements:<ul><li>Minimum 16 years Degree in Electrical, Electronics, Telecom, or related field</li><li>2&ndash;5 years of experience in FTTH, specifically in Quality, Deployment or Field Operations</li></ul>Job Type: Full-timePay: Rs80,000.00 per monthWork Location: In person

Executive (Quality Assurance)

RMA Metering Private Limited

Embedded Firmware Engineer- Internship Responsibilities<ul><li>Develop low-level firmware code</li><li>Work with microcontrollers and hardware devices</li><li>Debug firmware issues</li><li>Support hardware testing and integration</li><li>Develop embedded software for hardware devices</li><li>Interface sensors, communication modules, and processors</li><li>Test and optimize embedded systems</li><li>Collaborate with hardware engineers</li></ul>Skills Required<ul><li>Programming in C / C++</li><li>Knowledge of embedded systems</li><li>Microcontroller programming</li><li>Debugging tools</li><li>Embedded C / C++</li><li>Basic electronics knowledge</li><li>Microcontrollers (ARM, AVR, STM32)</li><li>Communication protocols (UART, SPI, I2C)</li></ul>Tools often used:<ul><li>Keil uVision</li><li>Arduino IDE</li><li>Git</li></ul>Internship Duration<ul><li>4 months</li></ul>Education Requirements<ul><li>Bachelor of Science in Electrical Engineering</li><li>Bachelor of Science in Software Engineering</li></ul>Important subjects:<ul><li>Embedded Systems</li><li>Computer Architecture</li><li>Microprocessors</li><li>Operating Systems</li><li>Data Structures</li></ul>Internship Policy:<ul><li>Duration: 4 months</li><li>First Month: Unpaid (training &amp; evaluation phase)</li><li>Stipend: PKR 20,000 per month from 2nd month onward (subject to performance evaluation)</li><li>Certification: Internship Completion Certificate upon successful completion of 4 months; otherwise, no certificate will be issued</li><li>Post-Internship Review: A combined performance review meeting will be conducted involving HOD Department, PM, and HR to recommend suitable internees for employment</li><li>Employment Offer (if selected):</li><li>Starting Salary: PKR 40,000</li><li>Probation Period: 3 months</li><li>Post-Probation Increment: PKR 20,000 (subject to satisfactory performance)</li></ul>NOTE: If you successfully complete the four-month internship, you may be offer/ considered for a full-time job opportunity with the company.Pay: Rs20,000.00 per monthWork Location: In person

Embedded Firmware Engineer-Internship

Avanceon Middle East & South Asia

<div>
 
 About The Role
 
 
 
 We are looking for a driven
 
 Customer Success &amp; Support Lead
 
 with a strong technical foundation and a proven track record in managing customer journeys end-to-end. This role is ideal for an engineer who has transitioned into customer-facing responsibilities and understands the dynamics of customer retention, satisfaction, and account expansion. You will be responsible for leading customer success operations, orchestrating support activities, and ensuring high-quality customer experiences that contribute directly to business growth. If you are passionate about solving problems, building relationships, and growing accounts&mdash;this role is for you.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Customer Success Leadership ∙Own the complete post-sales customer lifecycle, from onboarding to ongoing engagement and retention. ∙Develop and execute success plans aligned with customer objectives and KPIs. ∙Monitor product adoption, user engagement, and overall account health. ∙Drive proactive interactions to mitigate risks, uncover needs, and strengthen customer relationships.
 </li>
 <li>
 Customer Support &amp; Operational Excellence ∙Lead frontline support operations and ensure timely resolution of customer queries and issues. ∙Build and refine support workflows, escalation paths, and SLAs. ∙Maintain a knowledge base and troubleshoot recurring patterns for continuous improvement. ∙Coordinate with engineering and product teams for technical issue resolution.
 </li>
 <li>
 Customer Satisfaction &amp; Growth ∙Conduct periodic health checks, QBRs, and feedback sessions to measure satisfaction and identify improvement areas. ∙Strategically identify upsell, cross-sell, and value-expansion opportunities. ∙Strengthen long-term relationships that drive renewals and minimize churn.
 </li>
 <li>
 Sales &amp; Business Development Enablement ∙Collaborate with sales teams during handovers, renewals, and expansion discussions. ∙Support proposal generation, technical clarifications, and customer-tailored solutioning. ∙Provide customer insights that shape sales strategies and product roadmaps.
 
 
 </li>
 </ul>
 
 Required Skills &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering (Electrical, Electronics, Mechatronics, Industrial, Software, or related fields).
 </li>
 <li>
 3&ndash;5 years of experience in customer success, customer support, account management, or technical client-facing roles.
 </li>
 <li>
 Strong technical acumen with the ability to understand solution architectures and operational workflows.
 
 
 </li>
 </ul>
 
 Hands On Experience With Tools
 
 
 
 <ul>
 <li>
 Excel (advanced), Jira, HubSpot, and proficiency in leveraging AI technologies for automation, reporting, and customer communication.
 </li>
 <li>
 Demonstrated experience in handling customers, conflict resolution, upselling, and account growth.
 </li>
 <li>
 Excellent communication, stakeholder management, problem-solving, and analytical skills.
 </li>
 </ul>
</div>

Customer Success & Support Lead

Leodispatch

About UsVersatile Dispatch BPO is a fast-growing dispatch company providing logistics and IT technician dispatch services across the United States. We specialize in connecting skilled IT technicians with service requests efficiently, ensuring timely support and excellent client satisfaction.Job OverviewWe are looking for a highly organized and proactive IT Technician Dispatcher to coordinate and manage field service technicians across the USA. The ideal candidate will handle job assignments, track technician performance, and ensure smooth communication between clients and technicians.Key ResponsibilitiesAssign service tickets from clients to available IT technicians based on location, skill set, and urgencyCoordinate scheduling and dispatch of field technicians for onsite and remote jobsMonitor job progress and ensure timely completion of service requestsCommunicate with clients regarding job updates, delays, and completion statusMaintain accurate records of service calls, technician logs, and job reportsHandle incoming service requests via calls, emails, and ticketing systemsTroubleshoot scheduling conflicts and resolve operational issues quicklyEnsure technicians meet SLAs (Service Level Agreements) and quality standardsRequirementsProven experience in dispatching (IT, Security or Trucking)Strong communication and coordination skillsAbility to multitask and work in a fast-paced environmentFamiliarity with ticketing/CRM systems (ServiceNow, Zendesk, etc.) is a plusBasic understanding of IT services (networking, hardware, software support)Good problem-solving and decision-making skillsProficiency in Microsoft Office / Google WorkspaceAbility to work in US time zonesPreferred QualificationsExperience working with independent IT technicians in the USAKnowledge of field service management toolsBackground in technical support or IT servicesWhat We OfferCompetitive basic salary (50k-70k) + attractive commissionCareer growth opportunities in a fast-scaling companyHands-on experience in IT and dispatch operationsMonthly DinnersAnnual TripsPerformance BonusesJob Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Customer Success Executive

Explore 7+ Electronics technician in Lahore this April. Find roles across top companies and apply now to boost your career.