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en front office telephone operator

Radisson Hotel Group

<div>Company Description 
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. 
 
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter. 
Job Description 
Are you ready to be the welcoming voice of our hotel and create exceptional first impressions? From handling guest calls with warmth and efficiency to ensuring seamless communication across departments, say Yes I Can! and become part of our dynamic team of Moment Makers.
We are currently seeking a Telephone Operator to join our vibrant team. At Park Inn Hotel &amp; Apartment, Kuwait, we are in search of individuals who go beyond the resume &ndash; those with character, skills, talents, and a passion for creating memorable experiences.
As a Telephone Operator you bring an unmatched level of dedication, a focus on delivering exceptional service, and a genuine passion for creating positive guest experiences to our dynamic Front Office Team.
Our Telephone Operators thrive in the hustle and bustle of hotel life. It&rsquo;s not just about handling calls&mdash;it&rsquo;s about connecting guests to every moment in between.<ul><li>
You will be our guests&rsquo; superhero ensuring all aspects of the guest journey and experience are delivered to the highest level</li><li>
You will exude patience, empathy and have the personality to host the show</li><li>
As an integral part of the team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department</li></ul> 

Qualifications 
<ul><li>
Flexibility and a positive, Yes I Can! Attitude</li><li>
An eye for detail</li><li>
Is a creative problem-solver</li><li>
Passionate about creating extraordinary service</li><li>
Ability to work as part of a team to ensure guest satisfaction</li><li>
Strong verbal communication skills</li><li>
Likes having fun at work</li><li>
Experience in a similar position is beneficial but not essential</li></ul> 

Additional Information 
Why Join Radisson Hotel Group?
Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life.
Build a Great Career - No matter your background or experience, we invest in your growth, learning, and career development&mdash;helping you reach your full potential.
Experience the Team Spirit - Join a workplace that&rsquo;s inclusive, fun, and meaningful. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives.
Lead with Your Ambition - Your ideas, passion and drive matter! We empower you to make a difference&mdash;in hospitality, your community and beyond.
Enjoy Global &amp; Local Perks - No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
Join us in shaping the future of hospitality! If you&rsquo;re ready to bring your talent, energy, and passion, we&rsquo;d love to hear from you.
Apply now and let&rsquo;s make every moment matter.
We welcome applicants from all backgrounds, abilities, and experiences. If you need any adjustments during the application process, please let us know.</div>

EN - Front Office _ Telephone Operator

Alghanim INDUSTRIES

Date: 18 Feb 2026
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Job Summary
 To utilize knowledge of positional skills, customer service and courtesy, health and safety regulations and all Wendy’s food safety, safety and security and employee policies and procedures; the crew member position is responsible for providing quality products and service in a clean and safe environment to each and every customer.
 Job Responsibilities
 
Order-taker/Dining Room
 
This person is around the dining room customers during their entire visit.The first responsibility of the order taker / dining room position is taking the orders of customers in the serpentine when four or more customers are in line
 
Kitchen
 
Daily restaurant opening preparations – use of knives and cutting equipment
 
To prepare food as per customer orders
 
Detail cleaning during low volume period
 
Daily restaurant closing
 
Runner / Line Coordinator
 
These positions are responsible for seeing that all orders, whether for the Dining Room or Pick up Window are assembled correctly within the stated time goals for the specific restaurant.On the front service line, the line coordinator/runner must be able to:
 
Assist the register operator with filling orders
 
Must know proper serving and bagging procedures and be able to ball all “to go orders”
 
Thank each customer as they receive their completed order
 
Make sure each bagged order is complete, with the receipt placed in the bag after the order is completed
 
Keep bagged orders separated at the window to prevent the wrong order from going out the window
 
Candidate Requirements
 
1 or more years of restaurant or supervisory experience
 
Education Diploma Bachelor’s Degree

Crew

Kargo Box Shipping & Logistics Company

WE ARE HIRING &ndash; DATA ENTRY OPERATOR Company: Kargo Box Shipping and Logistics Co. Location: KuwaitKargo Box Shipping and Logistics Company is looking for a dedicated and detail-oriented Data Entry Operator to join our team.Job Responsibilities:<ul><li>Enter and update shipment and customer data accurately in the system</li><li>Maintain records of invoices, delivery notes, and logistics documents</li><li>Prepare reports as required by the operations team</li><li>Ensure data accuracy and confidentiality</li><li>Coordinate with operations and accounts departments when required</li></ul>Requirements:<ul><li>Minimum 1&ndash;2 years of experience in data entry (logistics experience preferred)</li><li>Good knowledge of MS Office (Excel, Word)</li><li>Fast typing speed with high accuracy</li><li>Strong attention to detail</li><li>Good communication skills</li><li>Ability to work under pressure</li></ul>What We Offer:<ul><li>Competitive salary</li><li>Professional working environment</li><li>Growth opportunities within the company</li></ul>Job Type: Full-time

Data Entry Operaor

Hilton

<div>
 A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Oversee the entire Front Office operation to maintain high standards
 </li>
 <li>
 Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
 </li>
 <li>
 Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
 </li>
 <li>
 Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Set departmental objectives, work schedules, budgets, policies, and procedures
 </li>
 <li>
 Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
 </li>
 <li>
 Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
 </li>
 <li>
 Maintain good communication and working relationships with all hotel departments
 </li>
 <li>
 Monitor staffing levels to meet cover business demands
 </li>
 <li>
 Conduct monthly communication meetings and produce minutes
 </li>
 <li>
 Manage staff performance issues in compliance with company policies and procedures
 </li>
 <li>
 Recruit, manage, train and develop the Front Office team
 </li>
 <li>
 Comply with hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Assist with other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 A degree or diploma in Hotel Management or equivalent
 </li>
 <li>
 A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
 </li>
 <li>
 High level of IT proficiency
 </li>
 <li>
 High level of commercial awareness and sales capabilities
 </li>
 <li>
 Experience of managing people and developing people
 </li>
 <li>
 Previous experience of managing a department and Profit and Loss account
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a variety of work situations
 </li>
 <li>
 Ability to work on your own and as part of a team
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Familiar with Property Management Systems
 </li>
 <li>
 A degree or diploma in Hotel Management or equivalent
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria Kuwait
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Front Office Manager

ORACLE EDUCATION

Job PurposeTo provide efficient front office support to IELTS candidates, ensuring professional handling of inquiries, counseling, and registration processes. In addition, this role contributes to business growth and revenue generation by actively promoting IELTS preparation courses, value-added services, and bundling offers, while supporting overall customer service excellence in line with IDP&rsquo;s standards.Key Responsibilities 1. Candidate Assistance &amp; Front Office Operations<ul><li>Assist walk-in candidates with IELTS test and preparation course registrations.</li><li>Provide accurate responses to IELTS-related queries from students and candidates.</li><li>Offer initial counseling to students regarding IELTS preparation options.</li><li>Handle phone calls and WhatsApp inquiries promptly and professionally.</li><li>Manage front office reception desk responsibilities when required.</li></ul>2. Sales &amp; Revenue Generation<ul><li>Actively promote and sell IELTS preparation courses conducted by IDP at Millennium Hotel, including:</li></ul>- IELTS Fast Track Online (5 days) - IELTS Fast Track In-Person (5 days) - IELTS Mindset Comprehensive Level 1 (weekly sessions)<ul><li>Recommend value-added services such as placement services to define language proficiency and recommend the right preparation course level.</li><li>Promote bundled package offers to maximize enrollments and candidate value.</li><li>Encourage candidates to attend IDP&rsquo;s IELTS Masterclasses, highlighting how they can enhance readiness and lead to enrollment in paid preparation courses.</li><li>Collaborate with the IELTS team to achieve sales targets and contribute to front office revenue growth.</li></ul>3. Candidate &amp; CRM Management<ul><li>Create and update candidate leads on Zoho CRM for IELTS courses.</li><li>Handle Kuwait University Zoho desk tickets during registration seasons.</li><li>Support candidates with accurate and timely updates regarding registration and test processes.</li></ul>4. Records &amp; Reporting <ul><li>Update offside Excel sheets with information from CD sheets to maintain accurate records.</li><li>Support back-office teams by sharing required updates and ensuring data accuracy.</li></ul>5. Events &amp; Outreach <ul><li>Attend IELTS education fairs, partner events, and IDP expos to promote IELTS services and preparation courses.</li><li>Support distribution of brochures and marketing materials at education/partner events.</li></ul>6. Language &amp; Cultural Support<ul><li>Provide English/Arabic translation services for Student Placement (SP) Counselors to assist students in understanding study abroad opportunities.</li></ul>Reporting Line <ul><li>Reports to: IELTS Test Centre Administrator / IELTS Manager</li></ul>Job Type: Full-timePay: KD350.000 per month

IELTS Support Officer (Female – Arabic & English)

Copthorne Al Jahra Hotel & Resort

<div>
 As a Front Desk Supervisor, your role is to deliver exceptional and customer-centric service to our guests, ensuring that their stay becomes a memorable and enjoyable experience. In addition to this, you will be responsible for overseeing the day-to-day operations of the front desk, managing colleagues, and addressing any guest needs or concerns that may arise during their stay. Your focus will be on creating a positive and welcoming atmosphere for guests while upholding the highest standards of professionalism and hospitality.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
 <li>
 Greet guests professionally and warmly, ensuring their expectations are met from arrival to departure.
 </li>
 <li>
 Foster effective communication with all relevant departments to ensure seamless service delivery.
 </li>
 <li>
 Cultivate positive working relationships with the Front Office team.
 </li>
 <li>
 Supervise all Front Desk colleagues, ensuring they interact with guests in a professional and friendly manner.
 </li>
 <li>
 Stay updated on hotel and local services, providing information and addressing guest inquiries.
 </li>
 <li>
 Handle guest complaints promptly, efficiently, and empathetically, ensuring proper resolution.
 </li>
 <li>
 Maintain awareness of guest profiles to personalize service.
 </li>
 <li>
 Ensure guests receive the expected accommodation and amenities.
 </li>
 <li>
 Review all cashier and city ledger bills at the end of the shift to verify accuracy in billing and attachments.
 </li>
 <li>
 Uphold environmental, health, and safety standards in alignment with organizational policies.
 </li>
 <li>
 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
 </li>
 </ul>
</div>

Front Desk Supervisor

Aqua-Tots Swim School

Job description:Front Desk Position Objective: Work with General Manager, Office Manager and Front Desk Staff on Aqua-Tots Swim School daily operations thereby ensuring company core values, customer satisfaction, and revenue increase.&middot; Greet customers when they come into the facility&middot; Communicate effectively with potential and existing customers&middot; Build relationships with families&middot; Handle customer complaints gracefully with a win/win outcome&middot; Report to manager if complaints are unresolved&middot; Lead by example for other staff members by using the customer-focused principle in every customer interaction&middot; Uphold our Aqua-Tots Swim Schools Core Values&middot; Implement the use of Aqua-Tots Swim Schools systems of procedures set forth for the front desk staff&middot; Sell swimming lessons, birthday parties and related swimming merchandise&middot; Answer phones with the proper Aqua-Tots Swim Schools greeting&middot; Provide information about our facility, swim programs, and birthday parties&middot; Give facility tours to new and existing customers&middot; Register new/existing customers&middot; Enter absences/schedule makeups&middot; Prepare new customer Welcome Packets&middot; Process registration fees and tuition payments at time of registration&middot; Obtain and verify paperwork from new families on the first day of lessons&middot; Communicate to instructors absences and makeups recorded during current shift&middot; Fill out Certificates of Completion for all graduates&middot; Take photos of all graduates with Ollie the Otter&middot; Perform all duties as outlined on the daily shift checklist&middot; Ensure facility safety and cleanliness&middot; Opening or closing of facility&middot; Stock snack bar, retail merchandise, office forms and supplies, and all promotional materialsNo required previous work experience.Preferably speaking English and Arabic.Female Only!Job Type: Full-timePay: KD250.000 - KD350.000 per month

Female Front Desk Staff

Explore 137+ En front office telephone operator in Kuwait this March. Find roles across top companies and apply now to boost your career.