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customer service specialist

<div><div><div><p>If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.</p>
</div></div><div><div><div><div><p>Job Req Number: 107727<br>
Time Type: Full Time</p><br>
<p></p>
<p>
As Customer Service Specialist you will be responsible for providing operational and administrative support to ensure smooth freight movement, timely customer communication, and accurate documentation. The role acts as a key liaison between customers, warehouse teams, drivers, and internal departments to ensure service excellence and operational efficiency.</p><br>
<p></p>
<p><b>
Tasks and responsibilities</b></p>
<ul>
<li>Assist customer with requests and requirements pertaining to pick up and deliveries, tracing shipments, POD information, rate quotes, and special handling</li>
<li>Interact with management and warehouse personnel to establish service criteria and meet customer requirements</li>
<li>Follow-up on admin topics on time, delivered solutions, delivered vendors, quotations, etc.</li>
<li>Communicate with customer, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling</li>
<li>Making sure all WMS , reporting &amp; communicating platforms are up to date</li>
<li>Audit air bills for completeness and accuracy. Research and maintain filings of air bills</li>
<li>Reconcile driver pickup and delivery manifests</li>
<li>Read, decode, and decipher freight coding in order to expedite freight movement and tracking process</li>
<li>Record damaged shipments and misrouted freight on applicable reports</li>
</ul>
<p><b>Qualifications &amp; Requirements</b></p>
<ul>
<li>Diploma or Bachelor&rsquo;s degree in Logistics, Supply Chain, Business Administration, or related field preferred.</li>
<li>2&ndash;4 years of experience in logistics, freight forwarding, or warehouse operations.</li>
<li>Experience working with WMS and freight management systems.</li>
<li>Knowledge of air freight documentation and freight coding is an advantage.</li>
</ul>
<p><b>Key Competencies</b></p>
<ul>
<li>Strong customer service orientation</li>
<li>Attention to detail and accuracy</li>
<li>Ability to multitask in a fast-paced environment</li>
<li>Problem-solving skills</li>
<li>Effective communication skills</li>
<li>Organizational and time management skills</li>
<li>Team collaboration</li></ul><br>
<p></p>
<p><b>
DSV &ndash; Global transport and logistics</b></p>
<p>
Working at DSV means playing in a different league.</p>
<p>
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let&rsquo;s grow together as we continue to innovate, digitalise and build on our achievements.</p>
<p>
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers&rsquo; needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.</p>
<p>
At DSV, performance is in our DNA. We don&rsquo;t just work &ndash; we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company &ndash; this is the place to be.</p>
<p><b>
Start here. Go anywhere</b></p>
<p>
Visit dsv.com</p></div></div></div></div></div>

Customer Service Specialist

<div><div><div><p>If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.</p>
</div></div><div><div><div><div><p>Job Req Number: 107501<br>
Time Type: Full Time</p><br>
<p></p>
<p><b>
Role</b></p>
<p>
As Freight Operations Specialist you will be responsible for providing customer-focused operational support by managing end-to-end freight activities for both import and export shipments. The role ensures accurate documentation, efficient shipment handling, proactive communication, and on-time delivery in line with customer requirements, while maintaining high operational and service standards.</p><br>
<p></p>
<p><b>
Responsibilities:</b></p>
<ul>
<li>Monitor shipments in transit and proactively keep customers informed of ETAs, or any transit-related issues.</li>
<li>Negotiate freight rates with carriers and service providers, update export and import rate sheets on SharePoint</li>
<li>Send routing instructions and follow up with origin offices, agents, and carriers.</li>
<li>Coordinate closely with the clearance department to ensure timely customs clearance and final delivery.</li>
<li>Update the CW1 system with Proof of Delivery (POD) upon completion.</li>
<li>Update other internal tracking sheets with accurate freight status information.</li>
<li>Ensure all freight documentation is accurate, complete, and compliant with internal and external requirements.</li>
<li>Maintain proper records in line with company policies and audit requirements.</li>
<li>Maintain strong working relationships with clients and customers to ensure a high standard of service.</li>
<li>Send daily shipment status reports to customers.</li>
</ul>
<p>-</p>
<p><b>
Educational Qualifications &amp; Certifications:</b></p>
<ul>
<li>Diploma / Degree in Logistics &amp; Supply Chain Management or equivalent</li>
<li>At least 3-5 years of experience in Logistics &amp; Freight Forwarding industry.</li>
</ul>
<p>-</p><br>
<p></p>
<p><b>
Competencies</b></p>
<ul>
<li>Excellent interpersonal skills with aptitude to build relationships at all levels in the business.</li>
<li>Influential communication skills, someone who can lead, and talk with a solution mind-set.</li>
<li>Good understanding of logistics, freight or supply chain industries and their capabilities.</li>
</ul>
<p>-<br>
</p><p></p><p><b>DSV &ndash; Global transport and logistics</b></p>
<p>
Working at DSV means playing in a different league.</p>
<p>
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let&rsquo;s grow together as we continue to innovate, digitalise and build on our achievements.</p>
<p>
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers&rsquo; needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.</p>
<p>
At DSV, performance is in our DNA. We don&rsquo;t just work &ndash; we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company &ndash; this is the place to be.</p>
<p><b>
Start here. Go anywhere</b></p>
<p>
Visit dsv.com</p></div></div></div></div></div>

Solution Plus

<p><b>Solution Plus Co. </b>is a forward-thinking, service-driven technology partner specializing in delivering state-of-the-art Information Technology solutions designed to align with and enhance customer business objectives. With a uniquely human-centered approach, we craft custom software solutions that empower organizations to streamline operations, drive growth, and unlock new market opportunities.</p><p>Guided by our &ldquo;<b>People First</b>&rdquo; principle, we embrace challenges with agility and innovation, ensuring every solution we deliver is practical, impactful, and tailored to simplify our clients&rsquo; lives.</p><p><b>From enterprise-grade software development and cloud solutions to IT infrastructure, security, and digital transformation services, Solution Plus Co. provides a comprehensive portfolio of products and services. We work seamlessly with businesses of all scales, across diverse industries and platforms, delivering technology that evolves with our clients&rsquo; ambitions.</b></p><p><b>At Solution Plus Co., we don&rsquo;t just build technology&mdash;we build long-term partnerships that enable organizations to thrive in an ever-changing digital landscape.</b></p><p><b>Role Description</b></p><p>This is a full-time on-site role for a Sales Specialist located in Kuwait- Salmiya. The Sales Specialist will be responsible for identifying potential customers, conducting sales presentations, and following up to close sales. Daily tasks include managing customer relations, providing excellent customer service, and creating sales reports. The specialist will also assist in training new sales staff and implementing sales management strategies.</p><p><b>Qualifications</b></p><ul><li>Strong Communication and Customer Service skills</li><li>Proven Sales experience and skills</li><li>Experience in Training and Sales Management</li><li>Excellent organizational and time-management skills</li><li>Ability to work independently and collaboratively in a team setting</li><li>Experience in the technology or software industry is a plus</li><li>Bachelor's degree in Business, Sales, Marketing, or related field</li><li>Candidates to provide top 10 customers of thier own</li></ul><p>Job Type: Full-time</p><p>Pay: KD350.000 - KD850.000 per month</p>

Sales Specialis/ Accunt Manager / Sales Person

KAPICO Group Holding Co.

<p><i><b>Job Description </b></i></p><p>As a Billing and Accounts Receivable Specialist at our travel company, you will play a crucial role in managing financial transactions, billing, and accounts receivable related to travel services. Your responsibilities will include generating invoices, processing payments, tracking cancellations and refunds, and ensuring timely collections. You will also handle customer inquiries and billing-related issues in a professional and efficient manner.</p><p><i><b>Role &amp; Responsibilities</b></i></p><p><b>1. Billing and Invoicing:</b></p><p>&middot; Generate accurate invoices for travel services provided to corporate clients, retail customers, and travel agencies.</p><p>&middot; Ensure invoices are sent to clients in a timely manner.</p><p><b>2. Accounts Receivable Management:</b></p><p>&middot; Monitor accounts receivable, track outstanding payments, and reconcile customer accounts.</p><p>&middot; Send regular statements to clients detailing their outstanding balances and payment due dates.</p><p><b>3. Cancellations and Refunds:</b></p><p>&middot; Track and process customer cancellations, modifications, and refund requests for travel bookings.</p><p>&middot; Generate credit notes or adjustments for canceled bookings and billing errors.</p><p><b>4. Payment Processing:</b></p><p>&middot; Process incoming payments accurately and in compliance with company policies.</p><p>&middot; Record financial transactions promptly and maintain organized records.</p><p><b>5. Customer Communication:</b></p><p>&middot; Provide excellent customer service by addressing billing inquiries, payment reminders, and resolving payment disputes professionally.</p><p><b>6. Financial Recordkeeping:</b></p><p>&middot; Maintain organized and accurate records of all financial transactions, invoices, and credit notes.</p><p>&middot; Ensure that records are compliant with tax regulations and financial standards.</p><p><b>7. Compliance and Reporting:</b></p><p>&middot; Ensure compliance with relevant tax regulations, invoicing laws, and company billing policies.</p><p>&middot; Generate reports on accounts receivable status, outstanding payments, and billing trends for management review.</p><p><b>8. Problem-Solving:</b></p><p>&middot; Investigate and resolve billing discrepancies, disputes, and issues with customers or internal departments.</p><p>&middot; Collaborate with internal teams to rectify errors promptly.</p><p><b>9. Collaboration:</b></p><p>&middot; Work closely with the sales, customer service, and finance teams to streamline billing processes and enhance customer satisfaction.</p><p><b>10. Continuous Improvement:</b></p><p>&middot; Identify opportunities for process improvements in billing and accounts receivable functions for increased efficiency and accuracy.</p><p><i><b>Qualifications:</b></i></p><p>&middot; Bachelor's degree in finance, accounting, business administration, or related field (or equivalent work experience).</p><p>&middot; Strong understanding of accounting principles and practices.</p><p>&middot; Proficiency in billing and accounting software systems (e.g., QuickBooks, SAP, Oracle).</p><p>&middot; Excellent attention to detail, communication skills, and customer service abilities.</p><p>&middot; Previous experience in billing, accounts receivable, or a similar financial role.</p><p>&middot; Strong organizational and time management skills.</p><p>&middot; Ability to work in a fast-paced, dynamic environment.</p><p>&middot; Ethical standards and confidentiality in handling financial information.</p><p>Job Type: Full-time</p><p>Pay: KD275.000 - KD300.000 per month</p><p>Experience:</p><ul><li>Accounting: 2 years (Preferred)</li></ul>

Billing Executive

<p></p><div><div><div><p>The WCE Field Specialist - Managed Pressure Drilling is responsible for maintaining safe, efficient, and reliable PSD to Customers. The WCE Field Specialist - DPM identifies opportunities to improve service delivery, implements standard work, and manage, risk during service delivery.</p><ul><li>
Ensure job deliverables are accurate and delivered on time.</li><li>
Responsible for service delivery execution.</li><li>
Participate in job risk analysis and continual improvement programs.</li><li>
Develop customer contacts to promote company products and services.</li><li>
Ensure company and regulatory standard compliance by implementing the CAT, self-assessments, and wellsite inspections.</li><li>
Participate in Service Quality Meetings with customers and improve performance using action plans.</li><li>
Participate in HSE and Quality initiatives.</li><li>
Wear PPE and observe HSE policies.</li><li>
Maintain the required safety training.</li></ul><p></p><p><br>
3 Years Minimum experiance in Managed Pressure Drilling</p>
<p></p><div><div><p>
</p></div></div></div></div><div><div><div><div><p>Benefits</p>
</div></div></div></div><p></p><div><div><div><div><p>International Opportunities
</p><div><p>Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.</p>
</div></div></div><p></p><div><div><p>Insurance
</p><div><p>Health, vision, and dental insurance for you and your dependents available from day one.</p>
</div></div></div><p></p><div><div><p>Learning Opportunities
</p><div><p>Global adventure, broad exposure, and limitless learning await you. You'll be part of the most multi-cultural and diverse team of experts in any industry, anywhere.</p>
</div></div></div><p></p><div><div><p>Diverse and
Inclusive
</p><div><p>Our exceptional and diverse people are the pulse and spirit of who we are. Every day, you will enrich your knowledge in an environment where differences in thought, creativity and experiences are embraced.</p>
</div></div></div></div></div><div><div><div><div><p>About Us</p>
<p>We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.
</p><p>Global in outlook, local in practice &ndash; and with a united, shared passion for discovering solutions, we hire talented, driven people and support them to succeed, personally and professionally.</p><p><br>
SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.</p>
<p>
We will endeavor to make a reasonable accommodation / modification to the known physical or mental limitations of a qualified applicant with a disability to assist in the hiring process, unless the accommodation would impose an undue hardship on the operation of our business, in accordance with applicable federal, state, and local law. If you believe you require such assistance to complete this form or to participate in the interview process, please contact accommodationhotline@slb.com to request assistance. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.</p>
<p>
SLB is a VEVRAA Federal Contractor- priority referral Protected Veterans requested.</p></div></div></div></div></div><p></p>

WCE Field Specialist - DPM

Intrepid

<div><p>As the <b>MWR/Fitness Specialist </b>, you execute successful operations of physical fitness and wellness programs, recreational programs and social activities, including the operation and maintenance of recreational and fitness facilities. The Specialist shall actively engage with customers regarding programs and events and shall encourage participation. The Specialist shall be present at events to effectively execute and monitor the programs. Duties will include cashier functions, setup and hosting of activities and events, inventory control and counting, customer service, retail support, library and learning resource support, alcohol service &amp; sales, and other duties as assigned.
</p><p>The Specialist must have the ability to assist in execution and officiating of all fitness events inclusive of but not exclusive to intramural league sports, weightlifting competitions, 5Ks, 10Ks, Biggest Loser, marathons, and fitness tournaments. Must have a basic knowledge of fitness programs, sports, officiating rules, and fitness equipment.
</p><p>The Specialist will also assist in other areas of coverage inclusive of pool operations, lodging &amp; linen operations, and custodial operations.
</p><p></p><p><b>ESSENTIAL JOB FUNCTIONS:
</b></p><ul><li>Shall perform NAF re-sale cashier operations inclusive of cashiering, funds control, and conformance to all local operating instructions and policies inclusive of handling and selling alcohol products.
</li><li>Will be knowledgeable of the regulations and rules of play regarding all activities and tournaments hosted within the facilities.
</li><li>Actively engage with guests regarding programs and events.
</li><li>Will maintain all MWR facilities in a clean, sanitary, healthy, and professional manner free of dust, dirt, debris, clutter, and trash.
</li><li>Will conduct weekly events include bingo, Texas Hold&rsquo;em, foosball, dominoes, spades, bid whiz, karaoke, pizza night, pool, ping pong, video game tournaments, etc.
</li><li>Food giveaways such as complimentary pizza, subs, and donuts shall be used to enhance scheduled programs.
</li><li>Handle customer inquiries, check in/out games, play movies, provide information of upcoming trips/tours, decorate for holidays, develop and run tournaments, count customers, provide information of upcoming events, and ensure complimentary consumable items are provided to customers such as popcorn at all times.
</li><li>Shall verify all supplies necessary to enjoy the complimentary items are properly stocked
</li><li>Provide, using Government provided software, LRC support services inclusive of inventory, marketing/publicity, administrative functions, item check-out and check-in, stock returns, tracking overdue items, issuing overdue notices, bar coding items for all items and other duties as assigned.
</li><li>Participate in loading, unloading and storing of purchased goods.
</li><li>Perform successful operations of 24-hour Fitness Center and fitness &amp; sports program ensuring all PWS requirements are maintained.
</li><li>Perform or oversee the maintenance of the facility ensuring a clean, sanitary, presentable, professional work area free of dirt, debris, clutter, trash and dust.
</li><li>Perform cleaning, maintenance and repairs of all fitness equipment related to the fitness program.
</li><li>Assist in execution of required tournaments, special events, fitness incentive programs, and aerobics/strength training classes IAW government requirements. Fitness program may include between eight (8) and ten (10) special sports events each month such as weekly tournaments for sports other than the current league sport, and competitions such as weightlifting, 5k and 10k fun runs
</li><li>Assist with other facilities or departments as needed to ensure mission success.
</li><li>Coordinate
</li><li>Monitor all OCN staff associated with the department and if needed other departments.
</li><li>Ensure Fitness Equipment Preventative Maintenance services are completed IAW the PWS.
</li><li>Assist in operation checks and warranty services on fitness equipment IAW manufacturer&rsquo;s guidelines.
</li><li>Assist in daily, weekly, monthly, quarterly, and annual preventive maintenance, adjustments, and repair
</li><li>Identify and make recommendations for repair or replacement of equipment
</li><li>Shall perform NAF re-sale cashier operations inclusive of cashiering, funds control, and conformance to all local operating instructions and policies inclusive of handling and selling alcohol products.
</li><li>Participate in loading, unloading and storing of purchased goods.
</li><li>Other duties as assigned by Site Manager.
</li></ul><p></p><p><b>EDUCATION &amp; EXPERIENCE:
</b></p><ul><li>One (1) years&rsquo; experience in DoD sports and fitness programs or two (2) years&rsquo; experience of comparable civilian profession.
</li><li>Beginner to intermediate level of all Microsoft products including Excel, Word, and Power Point.
</li></ul><p></p><p><b>LICENSE &amp; CERTIFICATIONS:
</b></p><ul><li>Valid CPR and First Aid certification
</li></ul><p><b>ADDITIONAL REQUIREMENTS
</b></p><ul><li>Must have a valid U.S. Driver's License.
</li><li>Possess a valid U.S. Passport (preferred)
</li><li>Must be able to meet all current USCENTCOM Deployment Policy Requirements, as outlined in the USCENTCOM APR 23 MOD SEVENTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICY
</li><li>Able to obtain and maintain a valid Residency Visa for the Kuwait.
</li><li>Must be able to work in extreme environmental conditions including dust and high temperatures.
</li><li>Must be able to endure long hours, exposure to weather and hazardous conditions.
</li></ul><p></p><p><b>KNOWLEDGE &amp; SKILLS:
</b></p><ul><li>Ability to officiate recreational sports events inclusive of but not exclusive to flag-football, soccer, volleyball, and basketball. (Preferred)
</li></ul><p></p><p><b>TRAVEL: </b>100%, in deployed location <b>.
</b></p><p></p><p><b>SECURITY CLEARANCE: </b>Must have and maintain a DoD Secret Clearance.
</p><div><div><div><div><div><div><div><p><b>Intrepid Acquisition Holdings, LLC
</b></p><p><b>www.intrepidgs.com
</b></p><p></p><p>Intrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.
</p><p></p><p>Intrepid Acquisition Holdings, LLC. (&ldquo;IAH&rdquo; and/or &ldquo;Company&rdquo;) and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L.C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets.<br>
</p><p><br>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.</p></div></div></div></div></div></div></div></div>

MWR/Fitness Specialist

<div>
 The Logistics Lead is responsible for executing and managing logistics operations for a country or basin, by finding a cost-efficient solution and ensuring maximum service level quality to field operations. The Logistics lead manages a team of logistics specialists, Import export specialists and logistics billing specialists.
 <br/>
 <br/>
 <ul>
  <li>
   Provides on-time logistics at a competitive cost to Operations.
  </li>
  <li>
   Manages logistics specialists, Import export specialists and logistics billing specialists, ensuring the proper training path is accomplished, assess their competencies and identifies learning opportunities.
  </li>
  <li>
   Ensures appropriate levels of support is given to internal/ external customers and works with the Logistics Manager to fill gaps.
  </li>
  <li>
   Serves as the first point of contact for the logistics operational issues.
  </li>
  <li>
   Implements and/ or supports logistics cost-saving initiatives.
  </li>
  <li>
   Ensures compliance of all services and transactions to all applicable SLB and regulatory guidelines (including but not limited to, land transport guidelines, HSE policies, local and international regulations and dangerous goods requirements).
  </li>
  <li>
   Ensure all Service Quality incidents are reported on time in QUEST and investigated when necessary.
  </li>
  <li>
   Ensure timely escalation of potential service quality failures to line management.
  </li>
  <li>
   Active involvement in reviewing and assessing the performance of logistics service providers through proactive engagement with Logistics Category/ Supplier Manager.
  </li>
  <li>
   Proactive engagement with internal customers via regular business/ service quality reviews.
  </li>
  <li>
   Ensure compliance of the team with internal procedures and management of deviations through proper change management protocol.
  </li>
  <li>
   Stays current with all safety training requirements.
  </li>
  <li>
   Is accountable for minimizing rental fleet idle time and optimizing truck capacity utilization.
  </li>
  <li>
   Works closely with Operations to develop Mobilization/Demobilization (Mob/Demob) Forecast.
  </li>
  <li>
   Works closely with Logistics specialist assigned to receive and execute the Mob/Demob plan.
  </li>
  <li>
   The Logistics Lead would normally have logistics specialists and / or Import export specialists and/or logistics billing specialists reporting into him/her. In case the Logistics Lead is based in the LCT he/she may also have Intercompany Process Coordinators reporting into him/her. The supervisor's reporting line is into GU Logistics manager or into the SSC organization where applicable / based on location of the role.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 The Logistics Supervisor would normally have logistics specialists and/or billing specialist reporting into him/her. In case the Logistics Supervisor is based in the LCT he/she may also have Intercompany Process Coordinators reporting into him/her. The supervisor's reporting line is into GU Logistcs manager or into the SSC organization where applicable / based on location of the role.
 <br/>
 <br/>
 <ul>
  <li>
   12 years Minimum Experiance
   <br/>
  </li>
 </ul>
</div>


Logistics Lead

Explore 314+ Customer service specialist in Kuwait this March. Find roles across top companies and apply now to boost your career.

314 customer service specialist jobs In Kuwait

Customer Service Specialist

Customer Service Specialist

Sales Specialis/ Accunt Manager / Sales Person

Billing Executive

WCE Field Specialist - DPM

MWR/Fitness Specialist

Logistics Lead