call center agent

crm support executive

customer service agent

human resources officer

it officer

customer care officer

United Real Estate Company (URC)

<div>
 
 
 Job Description
 
 
 
 Responsible for delivering exceptional customer service to owners and tenants within the URC projects. This role involves proactive issue resolution, effective communication, and support for various property management services to enhance clients&rsquo; satisfaction and uphold quality standards.
 
 
 
 
 
 
 Skill Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in a relevant field or equivalent experience.
 </li>
 <li>
 3-5 years of experiance in customer care
 </li>
 <li>
 Strong English and Arabic language skills (written and spoken)
 </li>
 </ul>
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Receives complaints and orders from property occupants via various communication channels, telephone, email via Call Centre CRM , Property Management (PM) system and Facility management system (FMS). Review the objections/orders raised and forward and follow up them to the concerned management.
 </li>
 <li>
 Ensures that both an appropriate and adequate investigations takes place which includes the recording of all communications between the various parties and all information taken into consideration.
 </li>
 <li>
 Responds to customer inquiries and suggestions by e-mail or through courtesy calls in a timely manner. Ensure customer satisfaction through personal recognition and prompt cordial attention during all customer interactions.
 </li>
 <li>
 Follows through on the resolution of all complaints with the concerned department.
 </li>
 <li>
 Provides a weekly report to the line manager with a summary of handled complaints and requests, and their latest status, details of significant ones, communications made with tenants, residents.
 </li>
 <li>
 Obtains customer satisfaction feedback on the various services provided by property management like Maintenance, Security, Housekeeping, hospitality services etc. from tenants and owners using diverse feedback tools
 </li>
 <li>
 Fully manages customer care support for sub-leasing tenants, addressing their specific needs and inquiries.
 </li>
 <li>
 Assists the handover team in transitioning units and leasing sub-rented units, ensuring a smooth process for tenants and owners.
 </li>
 <li>
 Communicates and engages with tenants through personal visits, phone calls, emails, and written communications, adhering to URC&rsquo;s communication standards and protocols
 </li>
 <li>
 Responsible for Coordinating with internal departments (FM, Leasing, Marketing, and Operations) to ensure alignment and prompt action on customer-related matters.
 </li>
 <li>
 Keeps abreast of updates and changes to URC's products and services to provide accurate information and support to tenants.
 </li>
 <li>
 Maintains confidentiality of all sensitive matters in the performance of job duties.
 </li>
 <li>
 Aids the line manager in ensuring that all standards within the customer charter are met.
 </li>
 <li>
 Keeps all relevant parties informed of assigned work programs as much as possible.
 </li>
 <li>
 Supports and advises tenants using URC organization's products or services.
 </li>
 <li>
 Perform other Duties as requested by line manger
 </li>
 </ul>
 
 
 
 
 
 Job Summary
 
 
 
 
 
 <ul>
 <li>
 Job Title Customer Care Officer
 </li>
 <li>
 Location Kuwait
 </li>
 <li>
 Function Property Management &amp; Leasing
 </li>
 <li>
 Qualification Bachelors
 </li>
 <li>
 Date Posted 18-11-2025
 </li>
 </ul>
 
 Apply Now
 
</div>

Customer Care Officer

IW Express

We are a leading courier service provider dedicated to delivering exceptional value to our clients. We offer comprehensive solutions tailored to client specific needs, including mid- mile, last mile, e- commerce logistics and warehousing solutions.We are looking for an Operations Officer to join our teamWork Location: Al RaiWorking hours: 6 days per week (Rotational shift)The Operations Officer will play a key support role in the daily operations with a focus on coordinating mid and last mile delivery activities. In this role you will be responsible for assisting in the sorting, dispatching, and tracking of parcels to ensure timely and accurate final delivery to customers.Scope of job:<ul><li>Coordinate daily dispatch schedules for mid-mile and last-mile deliveries.</li><li>Ensure accurate, complete and proper documentation and labeling of shipments before dispatch.</li><li>Assign delivery routes to drivers based on order priority &amp; route optimization</li><li>Maintain constant communication with drivers to ensure on-time deliveries.</li><li>Track shipments to ensure real-time visibility.</li><li>Proactively identify and resolve delivery issues, including route changes, delays, and customer escalations.</li><li>Serve as the point of contact for customer inquiries related to dispatch and delivery status.</li><li>Confirm with customers on deliveries</li><li>Maintain accurate records of delivery using Excel or WMS.</li><li>Generate and analyze daily, weekly, and monthly reports</li><li>Collaborate with multi-functional team to improve services</li></ul>Requirements<ul><li>Diploma/ Bachelor degree in any field</li><li>Minimum 1 year experience in courier delivery field required</li><li>Proficiency in excel</li><li>Good Communication skills</li><li>Problem solving skills</li><li>Flexible and adaptable</li><li>Team player</li><li>Available to start immediate or on short notice</li><li>Transferable visa 18</li></ul>Pay: KD300.000 - KD400.000 per monthWork Location: In person

Operations Officer

Tanzifco Company W.L.L.

A Quality Assurance (QA) Officer ensures processes meet internal standards, customer expectations, and regulatory requirements. They perform inspections, manage documentation (SOPs), audit systems, and implement corrective actions &amp; Policy procure to prevent defects.<ul><li>Inspections : Conducting visual inspections to meet quality guidelines.</li><li>Documentation Management: Reviewing and approving Policies, SOPs, records, and quality documentation for accuracy.</li><li>Compliance and Audits: Ensuring compliance with industry standards (e.g., ISO) and conducting internal/external audits.</li><li>Corrective Actions : Identifying defects and leading root cause analysis to implement corrective/preventive actions.</li><li>Quality Improvement: Analyzing quality data and reporting on metrics to improve processes.</li><li>Training: Training staff on quality processes and safety standards.</li></ul>Required Skills and Qualifications<ul><li>Education: Degree in Quality Management, Engineering, Science, or relevant field (varies by industry).</li><li>Experience: Proven experience in quality assurance, quality control, or compliance roles.</li><li>Knowledge: Familiarity with ISO standards, or other industry-specific regulations.</li><li>Technical Skills: Proficient in MS Office; experience with QA software and data analysis tools.</li><li>Soft Skills: Strong attention to detail, analytical skills, and communication capabilities</li></ul>Pay: KD350.000 - KD500.000 per monthWork Location: In person

Quality Assurance Officer

Agthia Group PJSC

<div>
 
 
 Profile Snapshot
 
 
 
 
 Title:
 
 Human Resources Officer
 
 
 
 Location:
 
 Kuwait
 
 
 
 Position Type:
 
 Full Time
 
 
 
 Department:
 
 Human Resources
 
 
 
 
 
 
 What Will Your Day Look Like?
 
 
 
 The
 
 HR Officer
 
 will work closely with the HR Supervisor, Human Capital &amp; Administration Manager, and other HR team members to ensure the effective delivery of HR services across the organization.
 
 
 The role is responsible for supporting day-to-day HR operations, including employee relations, recruitment, onboarding, and training and development activities. The HR Officer will help ensure smooth HR processes, timely support to employees, and adherence to company policies and procedures while contributing to a positive employee experience.
 
 
 
 
 
 
 How Will You Make an Impact?
 
 
 
 
 Attendance Management
 
 
 <ul>
 <li>
 Track employee attendance, absences, and ensure accurate and up-to-date records.
 </li>
 <li>
 Support employees in managing leave requests while ensuring compliance with company leave policies.
 </li>
 <li>
 Identify attendance trends such as absenteeism and work with employees and managers to address issues.
 </li>
 <li>
 Ensure adherence to attendance policies and take corrective action where required.
 </li>
 <li>
 Collect and analyze attendance data and prepare management reports on attendance trends.
 </li>
 <li>
 Ensure compliance with attendance tracking processes, data accuracy, and timely escalation of unexcused absences to HR and Finance.
 </li>
 </ul>
 
 
 Recruitment
 
 
 <ul>
 <li>
 Source, attract, and interview candidates to support hiring needs.
 </li>
 <li>
 Facilitate onboarding and orientation of new employees for smooth integration.
 </li>
 <li>
 Ensure completion of all administrative documentation and joining formalities.
 </li>
 <li>
 Track key recruitment KPIs including time-to-fill and onboarding timelines.
 </li>
 </ul>
 
 
 Employee Relations
 
 
 <ul>
 <li>
 Address employee concerns and provide HR support for workplace issues.
 </li>
 <li>
 Mediate disputes and manage employee grievance processes.
 </li>
 <li>
 Communicate HR policies clearly to employees and managers to ensure proper implementation.
 </li>
 <li>
 Ensure timely resolution of employee grievances and monitor employee feedback.
 </li>
 </ul>
 
 
 Training &amp; Development
 
 
 <ul>
 <li>
 Develop and implement training programs to support employee growth and development.
 </li>
 <li>
 Update and revise training content based on evolving business needs.
 </li>
 <li>
 Support training delivery by coordinating participants, materials, and logistics.
 </li>
 <li>
 Analyze training needs and track training effectiveness and duration.
 </li>
 </ul>
 
 
 Reporting &amp; Compliance
 
 
 <ul>
 <li>
 Prepare monthly HR reports covering attendance, turnover, retention, and other key metrics.
 </li>
 <li>
 Develop HR documentation including forms, procedures, and reports for record-keeping and communication.
 </li>
 <li>
 Ensure compliance with labor laws, health &amp; safety regulations, and equal opportunity standards.
 </li>
 <li>
 Maintain accuracy and timeliness of HR reporting and compliance requirements.
 </li>
 </ul>
 
 
 Special Projects
 
 
 <ul>
 <li>
 Lead and execute HR or management-assigned special projects within defined timelines.
 </li>
 <li>
 Ensure timely delivery of project objectives aligned with business needs.
 </li>
 </ul>
 
 
 
 
 
 Qualifications, Experience &amp; Skills
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.
 </li>
 <li>
 SHRM Certified Professional (SHRM-CP) or other relevant HR certifications (preferred).
 </li>
 <li>
 Minimum 2+ years of experience in Human Resources, preferably within FMCG or other fast-paced, customer-focused industries.
 </li>
 <li>
 Talent management and employee lifecycle processes.
 </li>
 <li>
 Compensation and benefits administration.
 </li>
 <li>
 Strong understanding of Kuwait labor laws and HR compliance.
 </li>
 <li>
 Recruitment and workforce planning.
 </li>
 <li>
 Excellent communication skills with fluency in English.
 </li>
 </ul>
 
 
 
 
 
 Grow with Agthia &ndash; For the Better
 
 
 
 Agthia Group is one of the region&rsquo;s leading Food &amp; Beverage companies, with a growing international footprint. We are a publicly listed company on the Abu Dhabi Securities Exchange (ADX) and part of ADQ, one of region&rsquo;s largest holding companies.
 
 
 
 
 
 Rooted in Abu Dhabi since 1978, we've grown into a global presence, operating in countries including the UAE, Saudi Arabia, Kuwait, Oman, Egypt, Turkey, and Jordan. We&rsquo;ve built a diverse portfolio of over 35 market-leading brands across Water &amp; Food, Snacking, Protein &amp; Frozen, and Agri-Business &ndash; touching the lives of millions of consumers in more than 65 global markets. With sustainability at the core of our innovations, we&rsquo;ve pioneered several world-first products, setting new benchmarks in industry and meeting the evolving needs of communities worldwide..
 
 
 
 
 
 Over 12,000 people from more than 67 nationalities are at the heart of shaping our purpose driven future, supported by an agile environment which encourages collaboration, creativity, and the freedom to make a real difference. With a competitive benefits package, genuine opportunities to advance, and a focus on continuous learning and development, we&rsquo;re committed to supporting your growth as we work together to deliver excellence &ldquo;For the Better.&rdquo;
 
 
 
 
 
 Join us and be part of a team that's not just shaping the future of food and beverage but also making a meaningful impact on the world. Together, let's grow 'For the Better.'
 
</div>

Human Resources Officer

Boutiqaat

<div>
 
 
 
 Product Development Officer
 
 
 
 
 
 
 
 Where ideas become products and help turn beauty ideas into real products.
 
 
 
 At
 
 Boutiqaat
 
 , every product begins with an idea sometimes inspired by customers, sometimes by trends, and often by collaborations with leading celebrities. We are looking for a
 
 Product Development Officer
 
 who can help bring these ideas to life by supporting the operational side of product creation.
 
 
 In this role, you&rsquo;ll coordinate purchases, track shipments, support product research, and maintain the documentation that keeps product development running smoothly. Working closely with internal teams and vendors, you&rsquo;ll play an important role in ensuring products more efficiently from concept to shelf.
 
 
 
 What You&rsquo;ll Be Doing:
 
 
 
 
 
 <ul>
 <li>
 Assist in gathering market insights, competitor research, and customer feedback to support new product ideas.
 </li>
 <li>
 Compile and summarize industry trends that can inspire future product concepts.
 </li>
 <li>
 Coordinate meetings and communication between internal teams regarding celebrity-driven product concepts.
 </li>
 <li>
 Document celebrity product requirements and ensure they are accurately communicated to the relevant teams.
 </li>
 <li>
 Create and process purchase orders based on approved product requests.
 </li>
 <li>
 Track shipments, stock levels, and product availability in collaboration with logistics and stock control teams.
 </li>
 <li>
 Liaise with product development and vendor management teams to gather key information for product briefs and development timelines.
 </li>
 <li>
 Support the review of supplier documentation to ensure basic quality and pricing requirements are met.
 </li>
 <li>
 Facilitate communication between internal teams and manufacturers by tracking updates, documents, and queries.
 </li>
 <li>
 Assist in coordinating production schedules and follow up with vendors to ensure timelines are met.
 </li>
 <li>
 Arrange product samples and support basic quality checks with the quality team.
 </li>
 <li>
 Maintain records of production issues or quality concerns and escalate them when needed.
 </li>
 <li>
 Maintain organized records of product specifications, purchase orders, shipment details, and vendor communications.
 </li>
 <li>
 Assist in preparing weekly and monthly updates on product development progress and shipment tracking.
 </li>
 <li>
 Ensure all documents are properly stored and updated according to company guidelines.
 </li>
 </ul>
 
 
 
 
 
 What You Bring to the Table:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in supply chain, Business Administration, or a related field.
 </li>
 <li>
 Minimum 2 years of experience in purchasing, supply chain, or product development.
 </li>
 <li>
 Experience in the beauty or cosmetics industry is a strong advantage.
 </li>
 <li>
 Proficiency in Microsoft Office (Excel, Word, PowerPoint).
 </li>
 <li>
 Fluent in Arabic and English.
 </li>
 <li>
 Basic understanding of product lifecycle processes and purchasing procedures.
 </li>
 <li>
 Strong coordination, organization, and follow-up skills.
 </li>
 <li>
 High attention to detail with the ability to manage multiple tasks and deadlines.
 </li>
 <li>
 Effective communication and teamwork abilities.
 </li>
 <li>
 Ability to maintain accurate records and prepare reports.
 </li>
 <li>
 Adaptability and willingness to learn in a fast-paced environment.
 </li>
 </ul>
 
 
 
 
 
 Why Boutiqaat?
 
 
 
 At Boutiqaat, you won&rsquo;t just join a company you&rsquo;ll join a movement redefining e-commerce beauty and lifestyle retail. Here, every day offers new challenges, learning opportunities, and a chance to help build a smarter, more efficient operation from the ground up.
 
 
 
 Ready to Grow with Us?
 
 
 
 Kickstart your career with hands-on experience, expert mentorship, and real impact.
 
 
 Apply now and be part of something exciting!
 
 
 
</div>

Product Development Coordinator

CANAR Energy Services

<div>
 
 
 Emerging Technologies Lead Officer
 
 
 
 We are seeking a motivated and forward-thinking professional to join our Emerging Technologies Unit as an
 
 Emerging Technologies Lead Officer
 
 . This role is critical in supporting ongoing and upcoming initiatives as we continue to advance innovation across our operations.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Support the Emerging Technologies Unit in driving digital and technology initiatives
 </li>
 <li>
 Contribute to projects involving Hybrid Technologies, Artificial Intelligence (AI), Human-Machine Interface (HMI), and Digital Solutions
 </li>
 <li>
 Work closely with stakeholders to identify and implement technology-driven improvements in operations
 </li>
 <li>
 Ensure continuity and momentum across current and future technology projects
 </li>
 </ul>
 <li>
 </li>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in engineering, Computer Science, or equivalent
 </li>
 <li>
 Minimum 3+ years of experience in the Energy, Hydrocarbon, or Power industry
 </li>
 <li>
 Familiarity with Hybrid Technologies, AI, HMI, and digital transformation solutions
 </li>
 <li>
 Strong understanding of Oil &amp; Gas operations and technology applications
 </li>
 <li>
 Business-oriented mindset with strong problem-solving and adaptability skills
 </li>
 <li>
 Excellent communication skills: Arabic language proficiency is preferred
 </li>
 </ul>
 
 
 
 
 If you are passionate about emerging technologies and want to contribute to meaningful digital transformation in the energy sector, we would like to hear from you.
 
</div>

Emerging Technologies Lead Officer

Product Development OfficerWhere ideas become products and help turn beauty ideas into real products.At Boutiqaat, every product begins with an idea sometimes inspired by customers, sometimes by trends, and often by collaborations with leading celebrities. We are looking for a Product Development Officer who can help bring these ideas to life by supporting the operational side of product creation.In this role, you&rsquo;ll coordinate purchases, track shipments, support product research, and maintain the documentation that keeps product development running smoothly. Working closely with internal teams and vendors, you&rsquo;ll play an important role in ensuring products more efficiently from concept to shelf.What You&rsquo;ll Be Doing:<ul><li>Assist in gathering market insights, competitor research, and customer feedback to support new product ideas.</li><li>Compile and summarize industry trends that can inspire future product concepts.</li><li>Coordinate meetings and communication between internal teams regarding celebrity-driven product concepts.</li><li>Document celebrity product requirements and ensure they are accurately communicated to the relevant teams.</li><li>Create and process purchase orders based on approved product requests.</li><li>Track shipments, stock levels, and product availability in collaboration with logistics and stock control teams.</li><li>Liaise with product development and vendor management teams to gather key information for product briefs and development timelines.</li><li>Support the review of supplier documentation to ensure basic quality and pricing requirements are met.</li><li>Facilitate communication between internal teams and manufacturers by tracking updates, documents, and queries.</li><li>Assist in coordinating production schedules and follow up with vendors to ensure timelines are met.</li><li>Arrange product samples and support basic quality checks with the quality team.</li><li>Maintain records of production issues or quality concerns and escalate them when needed.</li><li>Maintain organized records of product specifications, purchase orders, shipment details, and vendor communications.</li><li>Assist in preparing weekly and monthly updates on product development progress and shipment tracking.</li><li>Ensure all documents are properly stored and updated according to company guidelines.</li></ul>What You Bring to the Table:<ul><li>Bachelor&rsquo;s degree in supply chain, Business Administration, or a related field.</li><li>Minimum 2 years of experience in purchasing, supply chain, or product development.</li><li>Experience in the beauty or cosmetics industry is a strong advantage.</li><li>Proficiency in Microsoft Office (Excel, Word, PowerPoint).</li><li>Fluent in Arabic and English.</li><li>Basic understanding of product lifecycle processes and purchasing procedures.</li><li>Strong coordination, organization, and follow-up skills.</li><li>High attention to detail with the ability to manage multiple tasks and deadlines.</li><li>Effective communication and teamwork abilities.</li><li>Ability to maintain accurate records and prepare reports.</li><li>Adaptability and willingness to learn in a fast-paced environment.</li></ul>Why Boutiqaat?At Boutiqaat, you won&rsquo;t just join a company you&rsquo;ll join a movement redefining e-commerce beauty and lifestyle retail. Here, every day offers new challenges, learning opportunities, and a chance to help build a smarter, more efficient operation from the ground up.Ready to Grow with Us?Kickstart your career with hands-on experience, expert mentorship, and real impact. Apply now and be part of something exciting!Job Type: Full-timeApplication Question(s):<ul><li>What is your expected monthly salary?</li><li>We must fill this position urgently. Can you start immediately?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Product Development: 1 year (Preferred)</li></ul>Work Location: In person

Product Development Officer

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