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customer care officer

United Real Estate Company (URC)

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Responsible for delivering exceptional customer service to owners and tenants within the URC projects. This role involves proactive issue resolution, effective communication, and support for various property management services to enhance clients&rsquo; satisfaction and uphold quality standards.
 <br/>
 <br/>
 Skill Requirements
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Bachelor's degree in a relevant field or equivalent experience.
  </li>
  <li>
   3-5 years of experiance in customer care
  </li>
  <li>
   Strong English and Arabic language skills (written and spoken)
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Receives complaints and orders from property occupants via various communication channels, telephone, email via Call Centre CRM , Property Management (PM) system and Facility management system (FMS). Review the objections/orders raised and forward and follow up them to the concerned management.
  </li>
  <li>
   Ensures that both an appropriate and adequate investigations takes place which includes the recording of all communications between the various parties and all information taken into consideration.
  </li>
  <li>
   Responds to customer inquiries and suggestions by e-mail or through courtesy calls in a timely manner. Ensure customer satisfaction through personal recognition and prompt cordial attention during all customer interactions.
  </li>
  <li>
   Follows through on the resolution of all complaints with the concerned department.
  </li>
  <li>
   Provides a weekly report to the line manager with a summary of handled complaints and requests, and their latest status, details of significant ones, communications made with tenants, residents.
  </li>
  <li>
   Obtains customer satisfaction feedback on the various services provided by property management like Maintenance, Security, Housekeeping, hospitality services etc. from tenants and owners using diverse feedback tools
  </li>
  <li>
   Fully manages customer care support for sub-leasing tenants, addressing their specific needs and inquiries.
  </li>
  <li>
   Assists the handover team in transitioning units and leasing sub-rented units, ensuring a smooth process for tenants and owners.
  </li>
  <li>
   Communicates and engages with tenants through personal visits, phone calls, emails, and written communications, adhering to URC&rsquo;s communication standards and protocols
  </li>
  <li>
   Responsible for Coordinating with internal departments (FM, Leasing, Marketing, and Operations) to ensure alignment and prompt action on customer-related matters.
  </li>
  <li>
   Keeps abreast of updates and changes to URC's products and services to provide accurate information and support to tenants.
  </li>
  <li>
   Maintains confidentiality of all sensitive matters in the performance of job duties.
  </li>
  <li>
   Aids the line manager in ensuring that all standards within the customer charter are met.
  </li>
  <li>
   Keeps all relevant parties informed of assigned work programs as much as possible.
  </li>
  <li>
   Supports and advises tenants using URC organization's products or services.
  </li>
  <li>
   Perform other Duties as requested by line manger
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Summary
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Job Title Customer Care Officer
  </li>
  <li>
   Location Kuwait
  </li>
  <li>
   Function Property Management &amp; Leasing
  </li>
  <li>
   Qualification Bachelors
  </li>
  <li>
   Date Posted 18-11-2025
   <br/>
   <br/>
  </li>
 </ul>
 Apply Now
</div>


Customer Care Officer

National Medical Consumable Industries Company

<p><b>About us</b></p><p>Founded in 1989, National Medical Consumable Industries Company (Natmed) is a leading KSC Closed provider of foodservice packaging and medical disposables in Kuwait. With three decades of industry expertise, Natmed delivers eco friendly, high quality solutions to foodservice and retail sectors, and supplies essential medical products to public and private hospitals, including the Ministry of Health.</p><p>As we expand, we're looking for a motivated and detail-oriented Sales &amp; Administrative Coordinator to join our team and play a key role in supporting both sales operations and administrative functions.</p><p><b>Position Overview</b></p><p>We are seeking a proactive and customer focused professional to join our team. The ideal candidate will be responsible for:</p><ul><li>Managing customer inquiries and delivering prompt, professional responses</li><li>Preparing quotations and supporting the sales order process</li><li>Coordinating purchase order tracking in collaboration with the Sales Officer</li><li>Ensuring exceptional customer service and fostering strong client relationships</li><li>Maintaining accurate records and documentation</li><li>Preparing and presenting regular sales performance reports</li><li>Facilitating clear and efficient communication across teams.</li></ul><p><b>Qualifications</b></p><ul><li>Excellent communication and customer service skills to engage effectively with clients and colleagues</li><li>Proven experience in sales and sales management.</li><li>Strong organizational and multitasking abilities to manage administrative and coordination tasks efficiently</li><li>Proficiency in MS Office suite</li><li>Industry experience in consumables, foodservice, or healthcare is a plus</li><li>Bachelor&rsquo;s degree in Business Administration, Sales, or a related field is preferred</li></ul><p>Qualified candidates may submit your updated CV along with a brief cover letter to hrd@natmed.com.kw. Kindly specify the job title in the email subject line.</p><p>Job Type: Full-time</p><p>Pay: KD300.000 - KD350.000 per month</p>

Sales and Administration Role

Grand Hyatt Kuwait City

<div><div><p>Summary</p><div><p>
As a Guest Relation Officer, you will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.</p><br>
<p></p>
<p>
The Guest Relation Officer is responsible to assist in the smooth and efficient running of the Guest Relations Department within the Rooms Division</p></div></div><p></p><div><p><br>
Qualifications</p><div><p>
The potential candidate must ideally have:</p>
<ul>
<li>A relevant degree or diploma in Hospitality or Tourism management.</li>
<li>Minimum 2 years' work experience hotel operations.</li>
<li>Good problem solving, administrative and interpersonal skills are a must.</li>
<li>Arabic language skills is a must</li></ul></div></div></div><p></p>

GUEST RELATION OFFICER (FEMALE)

HRInvest

<div>
 <p>
  <strong>
   About The Client
  </strong>
 </p>
 <p>
  A dynamic and visionary group headquartered in Kuwait, committed to excellence, innovation, and customer satisfaction across diverse sectors, including retail equipment, electronics, and technology. The group boasts a diverse portfolio of businesses, each dedicated to delivering cutting-edge solutions and high-quality products that meet the evolving needs of businesses in Kuwait and beyond.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Role
  </strong>
 </p>
 <p>
  The Chief Technology Officer (CTO) will lead the organizations enterprise-wide technology strategy and digital transformation agenda. Reporting directly to the Group CEO, the CTO will be responsible for building a secure, scalable, and innovative technology ecosystem that enhances operational efficiency, supports data-driven decision-making, and drives business growth across all business units. This role will oversee IT governance, modernization of legacy systems, enterprise platform implementation, and cybersecurity frameworks while fostering a culture of innovation and collaboration.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About You
  </strong>
 </p>
 <p>
  The ideal candidate will have:
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Bachelors in IT, Computer Science, Engineering, or related field (Masters/MBA preferred).
  </li>
  <li>
   15+ years of senior IT leadership experience in multi-business or diversified organizations.
  </li>
  <li>
   Proven track record in digital transformation, ERP, cybersecurity, and enterprise technology programs.
  </li>
  <li>
   Strong business acumen with experience managing IT budgets and vendor partnerships.
  </li>
  <li>
   Expertise in building and leading high-performing technology teams.
  </li>
  <li>
   Excellent strategic thinking, problem-solving, and communication skills.
  </li>
  <li>
   Highly adaptable, results-driven, and passionate about leveraging technology to drive growth and innovation.
  </li>
 </ul>
 <p>
 </p>
</div>


Chief Technology Officer

<div>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 <strong>
  KDD is seeking a Supply Chain Officer &acirc; Spare Parts
 </strong>
 , a detail-oriented and experienced professional to manage the local purchase process, including obtaining quotations, analyzing data, and coordinating with suppliers to ensure timely procurement while maintaining compliance with company procedures. The role also provides technical assistance and addresses inquiries from internal departments regarding part availability, warranties, and returns.
 <br/>
 <br/>
 The position ensures seamless coordination between procurement, suppliers, and internal stakeholders, supporting operational excellence across the supply chain and contributing to the overall efficiency and effectiveness of KDD's spare parts operations.
 <br/>
 <br/>
 <strong>
  Roles And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist the Spare Parts Senior Manager &amp; Senior officers with daily operational tasks
  </li>
  <li>
   Arrange quotations ensuring they meet technical specifications and commercial terms.
  </li>
  <li>
   Analysis of procurement data to support decision-making for procurement process
  </li>
  <li>
   Provide customer service support to internal stakeholders.
  </li>
  <li>
   Prepare and issue purchase orders based on approved requisitions.
  </li>
  <li>
   Track POs to ensure timely delivery of goods and services.
  </li>
  <li>
   Maintain accurate records of all procurement transactions.
  </li>
  <li>
   Coordinate with logistics and warehouse teams to track deliveries and resolve shipment issues.
  </li>
  <li>
   Maintain updated records of purchases, pricing, and delivery details.
  </li>
  <li>
   Generate regular reports on procurement activities, savings, and supplier performance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Education
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree in supply chain management, Sales, Logistics, or Business Administration.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Professional Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bilingual - English and Arabic (Mandatory).
  </li>
  <li>
   Minimum of 5&acirc;7 years of relevant experience in procurement or supply chain operations.
  </li>
  <li>
   Strong proficiency in Microsoft Office applications and Supply Chain Management systems.
  </li>
  <li>
   Excellent communication, analytical, and coordination skills.
  </li>
  <li>
   High attention to detail and ability to manage multiple priorities effectively.
  </li>
 </ul>
</div>


Supply Chain Officer - Spare Parts

<div><div><b>Job Summary:</b></div><div><b>
</b></div><div><b>
KDD is seeking a Supply Chain Officer &acirc;&#128;&#147; Spare Parts</b>, a detail-oriented and experienced professional to manage the local purchase process, including obtaining quotations, analyzing data, and coordinating with suppliers to ensure timely procurement while maintaining compliance with company procedures. The role also provides technical assistance and addresses inquiries from internal departments regarding part availability, warranties, and returns.</div><div>
The position ensures seamless coordination between procurement, suppliers, and internal stakeholders, supporting operational excellence across the supply chain and contributing to the overall efficiency and effectiveness of KDD's spare parts operations.</div><div></div><div><b><br>
Roles and Responsibilities:</b></div><div><b>
</b></div><ul><li>
Assist the Spare Parts Senior Manager &amp; Senior officers with daily operational tasks</li><li>
Arrange quotations ensuring they meet technical specifications and commercial terms.</li><li>
Analysis of procurement data to support decision-making for procurement process</li><li>
Provide customer service support to internal stakeholders.</li><li>
Prepare and issue purchase orders based on approved requisitions.</li><li>
Track POs to ensure timely delivery of goods and services.</li><li>
Maintain accurate records of all procurement transactions.</li><li>
Coordinate with logistics and warehouse teams to track deliveries and resolve shipment issues.</li><li>
Maintain updated records of purchases, pricing, and delivery details.</li><li>
Generate regular reports on procurement activities, savings, and supplier performance.</li></ul><div></div><div><br>
</div><div><b>
Required Education:</b></div><div><b>
</b></div><ul><li>
Bachelor's degree in supply chain management, Sales, Logistics, or Business Administration.</li></ul><div></div><div><br>
</div><div><b>
Required Professional Skills:</b></div><br>
<div></div><ul><li>
Bilingual - English and Arabic (Mandatory).</li><li>
Minimum of 5&acirc;&#128;&#147;7 years of relevant experience in procurement or supply chain operations.</li><li>
Strong proficiency in Microsoft Office applications and Supply Chain Management systems.</li><li>
Excellent communication, analytical, and coordination skills.</li><li>
High attention to detail and ability to manage multiple priorities effectively.</li></ul></div>

Alghanim INDUSTRIES

<b>Date:</b> 27 Oct 2025
<br><br>
<b>Location:</b><br>
KW
<br><br>
<b>Company:</b><br>
Alghanim Industries
<br><br>
Long Description Job Summary
<br>To ensure the company’s operations fully comply with applicable laws, regulations, and internal policies issued by the Insurance Regulatory Unit, the Central Bank of Kuwait (if applicable), the Capital Markets Authority (CMA), and other relevant regulatory bodies. The Senior Compliance Officer supports the development, implementation, and monitoring of the company’s compliance framework, promoting a culture of integrity and sound governance across all departments.
<br>Job Responsibilities
<br>Regulatory Compliance
<br><br>
<ul>
<li>Monitor and ensure adherence to Law No. 125 of 2019 on Insurance</li>
</ul>
Regulation and its Executive Regulations.
<br><br>
<ul>
<li>Review and interpret new circulars, guidelines, and instructions issued by the Insurance Regulatory Unit and advise management accordingly.</li>
<li>Prepare and submit all periodic and ad-hoc regulatory reports accurately and on time.</li>
<li>Liaise with regulators during inspections, audits, and inquiries.</li>
</ul>
Internal Policies & Procedures
<br><br>
<ul>
<li>Assist in developing, updating, and implementing compliance-related policies and procedures.</li>
<li>Ensure company activities, products, and marketing materials comply with applicable legal and ethical standards.</li>
<li>Conduct periodic reviews and compliance testing to identify gaps or non-compliance.</li>
</ul>
Advisory & Training
<br><br>
<ul>
<li>Provide guidance to management and staff on compliance matters and regulatory changes.</li>
<li>Conduct training sessions and awareness programs on compliance, anti-money laundering (AML), and ethics.</li>
</ul>
Anti-Money Laundering / Counter-Terrorist Financing
<br><br>
<ul>
<li>Support the implementation of AML/CFT controls in line with Law No. 106 of 2013 , its Executive Regulations and Resolution No. (57) of 2023 regarding the issuance of rules for anti-money laundering and terrorist financing in insurance.</li>
<li>Review suspicious transactions and ensure timely reporting to the Financial Intelligence Unit (FIU) when required.</li>
<li>Ensure customer due diligence (CDD) and Know Your Customer (KYC) procedures are properly applied.</li>
</ul>
Monitoring & Reporting
<br><br>
<ul>
<li>Perform regular compliance risk assessments across departments.</li>
<li>Maintain records of compliance breaches, follow-up actions, and rectification plans.</li>
<li>Prepare compliance reports for management, the Audit & Risk Committee, and the Board of Directors.</li>
</ul>
Candidate Requirements
<br><br>
Bachelor's degree
<br><br>
Min. 5 years of experience
<br><br>
Strong analytical and regulatory interpretation skills.
<br><br>
High ethical standards and integrity.
<br><br>
Excellent communication and report-writing abilities.
<br><br>
Strong attention to detail and organizational skills.
<br><br>
Ability to work independently and collaboratively with cross-functional teams.
<br><br>
Education Bachelor’s Degree

Compliance Associate

Explore 244+ Customer care officer in Kuwait this November. Find roles across top companies and apply now to boost your career.

244 customer care officer jobs IN Kuwait

Customer Care Officer

Sales and Administration Role

GUEST RELATION OFFICER (FEMALE)

Chief Technology Officer

Supply Chain Officer - Spare Parts

Supply Chain Officer - Spare Parts

Compliance Associate