client support administration

customer service rep

lead field service representative Jobs in Kuwait

lead field service representative

receptionist

sales women

customer service agent

Ali Abdulwahab Al Mutawa Commercial Co.

<div>
 
 Key Roles And Responsibilities
 
 
 
 Responsible for acting as liaison between AAW and its current and potential customers by effectively solving customers&rsquo; issues, complaints and inquiries while ensuring maximum customer satisfaction is achieved at the core of every decision and behaviour.
</div>

Customer Service Agent

Ooredoo Group of Companies

<div>The Company 
Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world.
We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. We cover a population of more than half a billion people and serve more than 68 million customers.
In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team &ndash; and it's a team that you can be part of.
Ooredoo's future is bright, and you can be part of our ongoing success.
The Purpose 
Sell Ooredoo products and services to the customer, Ensure to get their satisfaction and gain their constant loyalty.
Meet the sales target of Ooredoo products and services as set by the manager
Key Accountabilties &amp; Responsiblities<ul><li> 
Contribute to the department communication plan through attendance of regular team meetings, events and preparation of requested reports.</li><li>
Share knowledge and expertise with colleagues.</li><li>
Retain good condition of supplies, fittings, stationery, marketing materials and products in the shop/store.</li><li>
Keep up with fluctuating supply and demand.</li><li>
Maintain general inventory and ensure all the items of the branch are in stock on regular weekly basis.</li><li>
Ensure that sufficient inventory is available at the store on daily basis to avoid being &quot;OUT OF STOCK&quot;.</li><li>
Proactively welcome the customers and get their attention to Ooredoo services.</li><li>
Meet customer's needs through constant support, answer routine questions, fulfill their requirements of the related products or Ooredoo services.</li><li>
Follow up with other departments on solving customers an issue that requires other departments' involvements and provide proper feedback for repeated visits.</li><li>
Follows procedure to activate lines, services and Ported In customers in which ensures minimum delays in order to meet subscriber expectations &amp; follow sales validation process (KYC).</li><li>
Upsell and promote company digital platforms and direct customers to process their basic services through it.</li><li>
Apply Super-agent approach to offer the customer ONE STOP SHOP concept when new, potential and existing customers get fully served without a need to visit other shops/departments.</li><li>
Upsell different Ooredoo products to retain existing customers on higher values.</li><li>
Meet the work regulations, apparel, looking, behavior &amp; attendance as per sales standard.</li><li>
Assist customers in Redeeming Ooredoo Rewards Programs as per the process.</li><li>
Accept B2B Companies &amp; payment responsible customer Payments.</li><li>
Solve some of B2B and payment responsible issues such as SIM replacement and other complaints as per the Super-Agent procedures.</li><li>
Ensure that the best in class service are provided according to CSAT, Mystery shopper and VOCE criteria.</li><li>
Achieve optimum level of customer feedback through written reports on challenges and inquiries.</li><li>
Ensure standards for high quality, customer service.</li><li>
Ensure that drawers are opening and closing as per Ooredoo finance standard on daily basis.</li><li>
Before closing cash register or cash drawer, employee and branch manager should make sure that all the transactions are on the place.</li><li>
Handle cash at the store as well as collecting daily sales and other necessary reports.</li><li>
Receive payments and issue receipts for sale items and outstanding accounts, ensuring accuracy of transactions and correctness of data input to the financial system.</li><li>
Process collection report on daily bases according to financial process.</li><li>
Ensure that all transaction submitted and matching the request without any variance.</li><li>
Report and deliver the daily cash and credit cards vouchers as well for the Ooredoo services which require applications.</li><li>
Ensure that all signatures done by employee and customer on requested places on SAF.</li><li>
Ensure that all the transactions are checked properly; in order to submit it to the Head Office on daily basis to avoid any claw back.</li><li>
The signed SAF is to be sent back to CCQC and a scanned copy is to be uploaded in RAS as attachment fill.</li><li>
Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge and innovations in relevant field of expertise.</li><li>
Other duties as directed by supervisor or other superiors in which ease the branch operations and assist in the absence of Branch manager or the Team leader.</li><li>
Play the role of greater when its directed by direct supervisor</li><li>
Up-sell and promote company digital platforms and direct customers to process their basic services through it.</li></ul>
Qualifications 
High School Certificate, Sales Support discipline or equivalent years' experience.</div>

Executive, Retail Store / Phono Subsidiary of Ooredoo Kuwait

Zain

<div>About the Role 
The Enterprise Products and Services Analyst/Professional is responsible for supporting the Department Manager in driving product innovation for product and service offerings within the B2B Enterprise unit. 
Responsibilities:<ul><li>
Analyze and identify target segments and support the Enterprise Products and Services Team Leader in all matters related to product positioning, pricing, packaging and support the development of the B2B enterprise strategy in line with the organization's long-term vision</li><li>
Coordinate with relevant stakeholders including internal and external departments (Technical, Business Intelligence, Legal, Sales etc.) to help ensure successful and timely product launches</li><li>
Conduct post launch analysis to verify the profitability of launched product and services, identify threats and opportunities, and provide recommendations accordingly</li><li>
Benchmark international markets with regards to B2B products, services and customer requirements, derive learnings for Zain and report to management to support the generation of initiative ideas</li><li>
Analyze industry mega trends to take advantage of opportunities and to bridge the gaps and monitor competitors' actions and prepare/suggest a set of reactive plans for retaliation</li><li>
Support the development and documentation of product architectural designs, concept papers, and lend support to product production throughout the pipeline (marcom, technical, sales agent trainings, etc.)</li><li>
Support in the development of technical feasibility assessments and write high level technical requirements in coordination with technical, sales and legal teams</li><li>
Record and report revenue streams generated by the Enterprise B2B base in comparison with monthly budgets through regular performance reports based on established KPIs</li><li>
Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately</li><li>
Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait</li><li>
Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activities</li></ul>
What We Need From You<ul><li> 
Proven ability to build enduring professional relationships leading to outstanding performance</li><li>
Ability to inspire and motivate stakeholders towards a common goal</li><li>
Familiarity with business theory and methodology, especially customer value proposition, product (lifecycle) management, pricing and communication / channel management</li><li>
Ability to adapt to new digital technologies and trends remaining at the forefront of innovation</li><li>
Advanced Microsoft Office toolkit (Excel, pptx)</li><li>
Excellent written and verbal communication skills</li><li>
Excellent negotiation skills to express ideas and align stakeholders</li><li>
Solid understanding of the telecommunications industry including the latest technological trends</li><li>
Strong problem-solving skills and ability to identify and frame key issues</li><li>
Ability to identify, assess and manage risks</li><li>
Strong organization and project management skills</li></ul>
Education Level/Major:
Bachelor's Degree required in Business, marketing or a related field
Years of Experience: 2-4 years</div>

Enterprise Products and Services

Zain Kuwait

<div>
 
 About The Role
 
 
 
 The Business Excellence Specialist will report to the Business Excellence Manager and play a key role in driving operational excellence across the organization. This role is responsible for enhancing business performance through process optimization, governance frameworks, and the implementation of international best practices. The ideal candidate will act as a change agent, partnering with cross-functional teams to embed a culture of continuous improvement, ensure compliance with global standards, and elevate organizational efficiency, quality, and customer experience.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead and support end-to-end process management initiatives, including process mapping, redesign, and optimization to enhance efficiency and effectiveness.
 </li>
 <li>
 Drive continuous improvement programs using structured methodologies identifying gaps, root causes, and sustainable solutions.
 </li>
 <li>
 Manage and coordinate internal and external audits, ensuring timely closure of findings and alignment with regulatory and certification requirements.
 </li>
 <li>
 Support the development, implementation, and maintenance of ISO and other international certifications, ensuring ongoing compliance and readiness.
 </li>
 <li>
 Establish and monitor performance frameworks and KPIs, providing insights and recommendations to senior stakeholders.
 </li>
 <li>
 Partner with business units to ensure standardization and governance of processes, policies, and procedures across the organization.
 </li>
 <li>
 Lead or support cross-functional projects related to transformation, operational excellence, and digital/process innovation.
 </li>
 <li>
 Conduct benchmarking and best practice analysis to identify opportunities for innovation, cost optimization, and service improvement.
 </li>
 <li>
 Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait
 </li>
 <li>
 Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including systemdeficiencies),takeadvantageofOH&amp;SopportunitiesandaddressesOH&amp;Smanagementsystem nonconformities associated with its activities
 
 
 </li>
 </ul>
 What We Need From You
 
 
 
 Skills
 
 
 
 <ul>
 <li>
 Strong analytical mindset with the ability to translate data into actionable insights.
 </li>
 <li>
 Demonstrated experience in process improvement, quality management, or business transformation roles.
 </li>
 <li>
 Solid understanding of audit practices, compliance frameworks, and international standards (e.g., ISO).
 </li>
 <li>
 Excellent stakeholder management and communication skills, with the ability to influence at different organizational levels.
 </li>
 <li>
 Strong project management capabilities, with the ability to manage multiple initiatives simultaneously.
 </li>
 <li>
 High level of attention to detail combined with strategic thinking.
 </li>
 <li>
 Proficiency in tools such as Microsoft Office (advanced Excel preferred) and process mapping or project management tools.
 </li>
 <li>
 Certifications such as ISO Lead Auditor and/or PMP are highly desirable.
 
 
 </li>
 </ul>
 
 Education Level/ Major
 
 
 
 Bachelor&rsquo;s degree in Business Administration, Industrial Engineering, Management, Information Systems, or a related field.
 
 
 
 Years Of Experience
 
 
 
 Minimum 5+ years of relevant experience in business excellence, process improvement, or operational strategy roles.
 
 
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 </ul>
</div>

ZAIN2243 - Business Excellence

KAPICO Group Holding Co.

The Service Advisor plays a crucial role in ensuring the efficient operation of our Quick Service &amp; Tire Service Center. They are responsible for managing customer interactions, assessing service needs, and coordinating service jobs with our team of technicians and mechanics. The Service Advisor is instrumental in achieving service targets, resolving customer issues, and optimizing resource utilization.Role &amp; Responsibilities:1. Customer Interaction: Greet and assist customers in a friendly and professional manner. Listen to customer service requests and concerns attentively.2. Service Assessment: Assess customer vehicles and service requirements accurately. Conduct preliminary inspections and recommend appropriate services.3. Job Allocation: Assign service jobs to the team of technicians and mechanics based on skillset, workload, and job complexity. Ensure efficient bay allocation.4. Service Targets: Work towards achieving daily, weekly, and monthly service targets by coordinating job schedules and optimizing resource utilization.5. Quality Assurance: Monitor service jobs to ensure high-quality workmanship, adherence to service standards, and timely completion of tasks.6. Issue Resolution: Address customer complaints, concerns, or issues promptly and professionally. Collaborate with the team to resolve any service-related problems.7. Documentation: Maintain accurate records of customer interactions, service job details, and vehicle information. Prepare service invoices and documentation as needed.8. Technical Knowledge: Stay updated on automotive service procedures, service offerings, and product knowledge to provide accurate information to customers.9. Team Collaboration: Work closely with technicians, mechanics, and other service team members to facilitate smooth service operations.10. Customer Education: Educate customers on the importance of regular vehicle maintenance, safety, and service recommendations.11. Resource Management: Optimize bay and resource utilization to maximize service efficiency and minimize wait times.12. Safety: Ensure compliance with safety protocols, including the use of safety equipment and the maintenance of a safe and clean working environment.13. Continuous Improvement: Identify opportunities for process improvement, customer service enhancement, and cost control. Share feedback with management for consideration.Qualifications:&middot; High school diploma or equivalent (Automotive technical training or certification is a plus).&middot; Proven experience in a similar role in the automotive or Tire service industry.&middot; Excellent customer service and communication skills.&middot; Strong organizational and multitasking abilities.&middot; Knowledge of automotive service procedures and terminology. Tires knowledge is an advantage.&middot; Proficiency in using computer systems and service management software.&middot; Ability to work in a fast-paced and dynamic environment.&middot; Team-oriented and collaborative attitude.&middot; Strong problem-solving skillsKnowledge of Arabic (advanced) language is a must. Job Type: Full-timePay: KD300.000 - KD350.000 per monthExperience:<ul><li>Tire Service : 3 years (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>Work Location: In person

Service Advisor- Tires

Hudson Manpower

<div>We are hiring experienced Bartender for a reputed restaurant group in Qatar &amp; Kuwait.<h4 class="jobSectionHeader">
Key Responsibilities</h4><ul><li>
Prepare and serve mocktails, cocktails, juices, soft beverages, and other drinks as per company standards</li><li>
Maintain cleanliness and organization of the bar area</li><li>
Ensure proper beverage presentation and service quality</li><li>
Interact with guests professionally and provide excellent customer service</li><li>
Monitor bar inventory and assist in stock control</li><li>
Ensure all bar equipment and tools are properly maintained</li><li>
Follow recipes, portion standards, and company SOPs</li><li>
Handle customer requests and resolve service issues professionally</li><li>
Maintain hygiene, safety, and sanitation standards</li><li>
Coordinate with restaurant service staff and management for smooth operations</li></ul>
 Benefits:
✔ Attractive Salary
✔ Accommodation &amp; Transportation Provided 
<ul><li>
Minimum 2&ndash;5 years of experience as a Bartender in restaurants, hotels, lounges, or bars</li><li>
Good knowledge of beverage preparation and bar operations</li><li>
Experience in preparing cocktails and mocktails preferred</li><li>
Strong communication and customer service skills</li><li>
Ability to work in a fast-paced environment</li><li>
Basic English communication skills</li><li>
Gulf experience preferred</li></ul></div>

Bartender - Qatar & Kuwait

<div>We are hiring an experienced Asst Restaurant Manager for a reputed restaurant group in Kuwait.<h4 class="jobSectionHeader">
Key Responsibilities</h4><ul><li>Assist in managing overall restaurant operations and daily activities</li><li>Supervise front-of-house staff and ensure smooth service operations</li><li>Ensure high standards of customer service and guest satisfaction</li><li>Handle customer complaints and resolve issues professionally</li><li>Support staff scheduling, training, and performance monitoring</li><li>Coordinate with kitchen and bar teams for efficient operations</li><li>Monitor food quality, presentation, and service standards</li><li>Assist in inventory control, stock management, and cost control</li><li>Ensure compliance with hygiene, safety, and company SOPs</li><li>Support in preparing operational and sales reports</li><li>Maintain restaurant cleanliness, ambiance, and service quality</li><li>Assist in achieving sales targets and operational goals</li></ul>
 Benefits:
✔ Attractive Salary
✔ Accommodation &amp; Transportation<ul><li> 
Diploma/Degree in Hotel Management or Hospitality preferred</li><li>Minimum 4&ndash;6 years of experience in restaurant operations</li><li>At least 1&ndash;2 years of experience in a supervisory or assistant management role</li><li>Strong leadership and team management skills</li><li>Good communication and customer service abilities</li><li>Experience in fine dining or high-volume restaurant operations preferred</li><li>Knowledge of POS systems and restaurant reporting</li><li>Ability to work under pressure and manage busy operations</li><li>Gulf experience preferred</li></ul></div>

Asst Restaurant Manager - Kuwait

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