call center agent

crm support executive

customer care officer

customer service agent

Ali Abdulwahab Al Mutawa Commercial Co.

<div>
 
 Key Roles And Responsibilities
 
 
 
 Responsible for acting as liaison between AAW and its current and potential customers by effectively solving customers&rsquo; issues, complaints and inquiries while ensuring maximum customer satisfaction is achieved at the core of every decision and behaviour.
</div>

Customer Service Agent

Confidential

Job DescriptionWe are looking for reliable people to join our payment team to process payments on our platform. This is an online commission-based job. As an Agent Partner, you will act as a payment agent. You will receive requests to top up users’ balances. You will receive brief training and clear guidelines to ensure smooth, secure, and accurate transactions. Key responsibilities:·      Assist customers with deposit and withdrawal transactions.·      Follow standard procedures with accuracy and confidentiality.·      Provide a welcoming and professional customer experience Qualifications·      Individuals with good communication skills·      Responsible, detail-oriented, and trustworthy·      Previous experience in finance or customer service is an advantage, but it is not required as we provide you with training and a supportive work environment.·   Any nationality can apply. What we are offering Flexible work &amp; Unlimited profits (the more you work, the more you earn)

Bank Transfer Agent

Zain

<div>About the Role 
The Business Excellence Specialist will report to the Business Excellence Manager and play a key role in driving operational excellence across the organization. This role is responsible for enhancing business performance through process optimization, governance frameworks, and the implementation of international best practices. The ideal candidate will act as a change agent, partnering with cross-functional teams to embed a culture of continuous improvement, ensure compliance with global standards, and elevate organizational efficiency, quality, and customer experience. 
Responsibilities:<ul><li>
Lead and support end-to-end process management initiatives, including process mapping, redesign, and optimization to enhance efficiency and effectiveness.</li><li>
Drive continuous improvement programs using structured methodologies identifying gaps, root causes, and sustainable solutions.</li><li>
Manage and coordinate internal and external audits, ensuring timely closure of findings and alignment with regulatory and certification requirements.</li><li>
Support the development, implementation, and maintenance of ISO and other international certifications, ensuring ongoing compliance and readiness.</li><li>
Establish and monitor performance frameworks and KPIs, providing insights and recommendations to senior stakeholders.</li><li>
Partner with business units to ensure standardization and governance of processes, policies, and procedures across the organization.</li><li>
Lead or support cross-functional projects related to transformation, operational excellence, and digital/process innovation.</li><li>
Conduct benchmarking and best practice analysis to identify opportunities for innovation, cost optimization, and service improvement.</li><li>
Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait</li><li>
Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including systemdeficiencies),takeadvantageofOH&amp;SopportunitiesandaddressesOH&amp;Smanagementsystem nonconformities associated with its activities</li></ul>
What We Need From You 
Skills:<ul><li>
Strong analytical mindset with the ability to translate data into actionable insights.</li><li>
Demonstrated experience in process improvement, quality management, or business transformation roles.</li><li>
Solid understanding of audit practices, compliance frameworks, and international standards (e.g., ISO).</li><li>
Excellent stakeholder management and communication skills, with the ability to influence at different organizational levels.</li><li>
Strong project management capabilities, with the ability to manage multiple initiatives simultaneously.</li><li>
High level of attention to detail combined with strategic thinking.</li><li>
Proficiency in tools such as Microsoft Office (advanced Excel preferred) and process mapping or project management tools.</li><li>
Certifications such as ISO Lead Auditor and/or PMP are highly desirable.</li></ul> 
Education Level/ Major:
Bachelor's degree in Business Administration, Industrial Engineering, Management, Information Systems, or a related field.
Years Of Experience:
Minimum 5+ years of relevant experience in business excellence, process improvement, or operational strategy roles.</div>

Business Excellence

Kuwaiti Food Delivery Company

Hiwe are looking for a bilingual Call center agent for our electronics division.The candidates must have good communication skills in Arabic and English.Candiates knowing only one language will not be entertained.Salary range from 250 to 275 per month.Job Type: PermanentPay: KD200.000 - KD250.000 per monthWork Location: In person

Call center Agent

Zain Kuwait

<div>
 
 About The Role
 
 
 
 The Business Excellence Specialist will report to the Business Excellence Manager and play a key role in driving operational excellence across the organization. This role is responsible for enhancing business performance through process optimization, governance frameworks, and the implementation of international best practices. The ideal candidate will act as a change agent, partnering with cross-functional teams to embed a culture of continuous improvement, ensure compliance with global standards, and elevate organizational efficiency, quality, and customer experience.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead and support end-to-end process management initiatives, including process mapping, redesign, and optimization to enhance efficiency and effectiveness.
 </li>
 <li>
 Drive continuous improvement programs using structured methodologies identifying gaps, root causes, and sustainable solutions.
 </li>
 <li>
 Manage and coordinate internal and external audits, ensuring timely closure of findings and alignment with regulatory and certification requirements.
 </li>
 <li>
 Support the development, implementation, and maintenance of ISO and other international certifications, ensuring ongoing compliance and readiness.
 </li>
 <li>
 Establish and monitor performance frameworks and KPIs, providing insights and recommendations to senior stakeholders.
 </li>
 <li>
 Partner with business units to ensure standardization and governance of processes, policies, and procedures across the organization.
 </li>
 <li>
 Lead or support cross-functional projects related to transformation, operational excellence, and digital/process innovation.
 </li>
 <li>
 Conduct benchmarking and best practice analysis to identify opportunities for innovation, cost optimization, and service improvement.
 </li>
 <li>
 Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait
 </li>
 <li>
 Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including systemdeficiencies),takeadvantageofOH&amp;SopportunitiesandaddressesOH&amp;Smanagementsystem nonconformities associated with its activities
 
 
 </li>
 </ul>
 What We Need From You
 
 
 
 Skills
 
 
 
 <ul>
 <li>
 Strong analytical mindset with the ability to translate data into actionable insights.
 </li>
 <li>
 Demonstrated experience in process improvement, quality management, or business transformation roles.
 </li>
 <li>
 Solid understanding of audit practices, compliance frameworks, and international standards (e.g., ISO).
 </li>
 <li>
 Excellent stakeholder management and communication skills, with the ability to influence at different organizational levels.
 </li>
 <li>
 Strong project management capabilities, with the ability to manage multiple initiatives simultaneously.
 </li>
 <li>
 High level of attention to detail combined with strategic thinking.
 </li>
 <li>
 Proficiency in tools such as Microsoft Office (advanced Excel preferred) and process mapping or project management tools.
 </li>
 <li>
 Certifications such as ISO Lead Auditor and/or PMP are highly desirable.
 
 
 </li>
 </ul>
 
 Education Level/ Major
 
 
 
 Bachelor&rsquo;s degree in Business Administration, Industrial Engineering, Management, Information Systems, or a related field.
 
 
 
 Years Of Experience
 
 
 
 Minimum 5+ years of relevant experience in business excellence, process improvement, or operational strategy roles.
 
 
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 </ul>
</div>

ZAIN2243 - Business Excellence

International Turnkey Systems - ITS

<div>
 
 For a
 
 well-known Islamic Bank in Kuwait
 
 , we are hiring an AI Penetration Tester to join VMPT team and lead hands-on security testing for LLM/GenAI, ML, and AI-enabled applications (chatbots, RAG, AI agents, model APIs, and AI-assisted business workflows). The role blends traditional penetration testing + secure code review + vulnerability assessment with AI red teaming focused on modern AI risks such as prompt injection and insecure output handling as documented by OWASP&rsquo;s Top 10 for LLM Applications.
 
 
 Candidate is expected to have experience in assessing
 
 Python-based AI development and Azure AI / Azure OpenAI / Microsoft Foundry-hosted model endpoints
 
 .
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 AI / LLM penetration Testing &amp; Red Teaming
 
 
 <ul>
 <li>
 Plan and execute AI penetration tests for LLM/GenAI and ML solutions across the bank (AI apps, AI gateways, model endpoints, orchestration layers, RAG pipelines, plugins/tools).
 </li>
 <li>
 Design test cases aligned to OWASP Top 10 for LLM Applications (e.g., prompt injection, insecure output handling, sensitive info disclosure, supply-chain risks).
 </li>
 <li>
 Perform adversarial testing using threat-informed techniques and references such as MITRE ATLAS (adversary tactics/techniques for AI systems).
 </li>
 <li>
 Validate security of agentic workflows (tool invocation, function calling, permissions, memory, connectors) and verify least privilege + authorization boundaries.
 </li>
 </ul>
 
 
 Automation &amp; Tooling
 
 
 <ul>
 <li>
 Build Python-based test harnesses for repeatable AI security testing (fuzzing prompts, jailbreak suites, regression tests, evaluation scoring).
 </li>
 <li>
 Use and extend PyRIT (Python Risk Identification Tool) or equivalent frameworks to probe for jailbreaks/harms and automate adversarial scanning.
 </li>
 <li>
 Where applicable, leverage Microsoft Foundry capabilities such as the AI Red Teaming Agent (preview) that integrates PyRIT red teaming features.
 </li>
 </ul>
 
 
 Secure code review &amp; AppSec
 
 
 <ul>
 <li>
 Conduct secure code review (particularly Python) for AI application layers: prompt templates, RAG retrieval logic, output post-processing, input validation, secrets handling, authZ checks, and logging.
 </li>
 <li>
 Identify and help fix design flaws enabling data leakage, prompt manipulation, unsafe tool usage, or insecure output flows.
 </li>
 </ul>
 
 
 Traditional PT
 
 
 <ul>
 <li>
 Perform web/API/cloud penetration testing for AI-enabled applications (auth, session, API abuse, SSRF, injection, misconfigurations, secrets).
 </li>
 <li>
 Run vulnerability assessments, triage findings, define severity, and validate remediation (re-test).
 </li>
 </ul>
 
 
 
 
 
 Education and Qualification
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Cybersecurity, Software Engineering, or related discipline.
 </li>
 <li>
 3&ndash;7 years in penetration testing / application security / red teaming.
 </li>
 <li>
 Demonstrated experience testing LLM/GenAI systems (prompt injection, jailbreaks, data exfiltration patterns, agent/tool abuse).
 </li>
 <li>
 Strong hands-on Python for security automation and test harness development.
 </li>
 <li>
 Practical experience with Azure security concepts (identity, networking, secrets, logging) and exposure to Azure AI / Azure OpenAI / Foundry style deployments.
 </li>
 <li>
 Strong report writing, clear communication, ability to work with developers on remediation.
 </li>
 </ul>
 
 
 A Must Certificates (at least one)
 
 
 <ul>
 <li>
 OffSec OSCP / OSCP+
 </li>
 <li>
 GIAC GPEN
 </li>
 <li>
 Microsoft Certified: Azure Security Engineer Associate (AZ-500)
 </li>
 <li>
 ISC2 CCSP
 </li>
 </ul>
 
 
 Strongly Preferred
 
 
 <ul>
 <li>
 OffSec OSWE (advanced web exploitation / white-box testing)
 </li>
 <li>
 Burp Suite Certified Practitioner (BSCP)
 </li>
 <li>
 Microsoft Certified: Azure AI Engineer Associate (AI-102) (helps align with Azure AI implementation patterns).
 </li>
 </ul>
 
 
 Tools &amp; Technologies Skills
 
 
 <ul>
 <li>
 Python, Git, CI/CD integration
 </li>
 <li>
 Burp Suite, common PT toolchains (Kali, scanners, API tooling)
 </li>
 <li>
 Azure security controls (identity, key management, logging/monitoring)
 </li>
 <li>
 AI red teaming tooling (e.g., PyRIT / Foundry scans)
 </li>
 </ul>
 
 
</div>

AI Penetration Testing Specialist

<div>
 
 About The Role
 
 
 
 The Prepaid Segment Senior oversees the conceptualization, development, and implementation of above the line new acquisition and base management initiatives catered for the Prepaid voice and broadband consumer segment. Additionally, the prepaid senior will be responsible for revamping existing Prepaid Voice and Broadband portfolios and managing the product life cycle meanwhile maintaining alignment with Marketing and Non-Marketing functions in order to ensure successful and timely product launches.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Design and maintain the Prepaid ATL product portfolio and strategy roadmap
 </li>
 <li>
 Lead the development and documentation of product architectural designs, concept papers, and supervise / lend support of product production throughout the pipeline (marcom, technical, sales agent trainings, etc.)
 </li>
 <li>
 Liaise with marketing functions to develop deeper understanding of customer behavior, and competition developments in order to develop customer value propositions for new offerings, promotions and campaigns
 </li>
 <li>
 Lead coordination with all relevant stakeholders including internal Marketing (Budgeting, Planning , and Customer Insights and CVM, Marcom functions etc.) as well Non-Marketing departments (Technical, Business Intelligence, Legal, Sales etc.) to ensure successful and timely product launches
 </li>
 <li>
 Frequently monitor and report on the effectiveness of live products in comparison to the defined targets as well as daily monitoring of market changes with respect to the competition and indirect channels
 </li>
 <li>
 Develop business rules and processes related to new products
 </li>
 <li>
 Liaise with product testing stakeholders to develop and conduct appropriate testing procedures
 </li>
 <li>
 Develop go-to-market strategies and ensure products launch in accordance with roadmap
 </li>
 <li>
 Liaise with Sales Channels / Digital Channel teams to identify appropriate channels strategy
 </li>
 <li>
 Liaise with Marcom team to support development of marketing and communications material
 </li>
 <li>
 Liaise with Pricing teams to develop up/cross sell campaigns and promotions\
 </li>
 <li>
 Recommend correction actions from post launch gap-analysis on the products and services
 </li>
 <li>
 Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately.
 </li>
 <li>
 Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait.
 </li>
 <li>
 Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including systemdeficiencies),takeadvantageofOH&amp;SopportunitiesandaddressesOH&amp;Smanagementsystem nonconformities associated with its activities.
 
 
 </li>
 </ul>
 What We Need From You
 
 
 <ul>
 <li>
 Leadership &amp; Stakeholder Management:
 
 
 </li>
 </ul>
 &ndash; Ability to lead, inspire, and motivate cross-functional stakeholders toward shared commercial objectives
 
 
 &ndash;Strong capability to build consensus and align diverse parties (Marketing, Sales, IT, Finance, Channels)
 
 
 &ndash;Proven ability to influence without direct authority in matrix environments
 
 
 <ul>
 <li>
 Market &amp; Business Expertise:
 
 
 </li>
 </ul>
 &ndash;Expert knowledge of the telecommunications industry, with a strong understanding of the prepaid and subscription business models
 
 
 &ndash;Deep understanding of the Kuwait telecom market (customer behavior, competition, regulatory environment) is a strong advantage
 
 
 &ndash;Solid grounding in business theory and methodologies, particularly CVM, marketing strategy, product management, and pricing
 
 
 <ul>
 <li>
 CVM &amp; Commercial Capabilities:
 
 
 </li>
 </ul>
 &ndash;Strong understanding of customer lifecycle management for prepaid (acquisition, onboarding, growth, retention, reactivation)
 
 
 &ndash;Experience in segmentation, personas, and micro-segmentation to drive targeted CVM actions
 
 
 &ndash;Ability to design, execute, and optimize prepaid CVM campaigns across multiple channels (digital, outbound, retail, partners)
 
 
 &ndash;Strong commercial mindset with the ability to translate insights into revenue, ARPU uplift, churn reduction, and GA improvement
 
 
 <ul>
 <li>
 Analytics &amp; Data Skills:
 
 
 </li>
 </ul>
 &ndash;Strong analytical thinking with the ability to interpret customer data and derive actionable insights
 
 
 &ndash;Hands-on experience with data extraction, cleansing, and validation from multiple data sources
 
 
 &ndash;Solid understanding of key prepaid KPIs (ARPU, churn, usage, tenure, GA, recharges, engagement)
 
 
 &ndash;Basic data science knowledge (descriptive analytics, trend analysis, hypothesis testing); exposure to predictive models is a plus
 
 
 &ndash;Advanced MS Excel skills (pivot tables, complex formulas, scenario analysis); Power BI / Tableau knowledge is a plus
 
 
 <ul>
 <li>
 Execution &amp; Project Management:
 
 
 </li>
 </ul>
 &ndash;Strong organizational and project management skills with the ability to manage multiple initiatives in parallel
 
 
 &ndash;Ability to efficiently manage own time and prioritize team workload in a fast-paced environment
 
 
 &ndash;Experience working with campaign management systems and coordinating execution with operations and channels
 
 
 &ndash;Strong risk identification and mitigation skills, especially in large-scale CVM initiatives
 
 
 <ul>
 <li>
 Problem Solving &amp; Innovation:
 
 
 </li>
 </ul>
 &ndash;Ability to analyze complex situations and develop creative, practical, and value-driven solutions
 
 
 &ndash;Comfortable challenging existing approaches and proposing new ways to improve prepaid performance
 
 
 &ndash;Experience in continuous optimization and test-and-learn frameworks (A/B testing, pilots, feedback loops)
 
 
 
 &ndash;Communication &amp; Influence
 
 
 
 <ul>
 <li>
 Excellent written and verbal communication skills
 
 
 </li>
 </ul>
 &ndash;Strong presentation and storytelling capabilities to translate data into clear business narratives
 
 
 &ndash;Effective negotiation and persuasion skills when aligning priorities and managing trade-offs
 
 
 <ul>
 <li>
 Additions:
 
 
 </li>
 </ul>
 &ndash;Experience with omni-channel CVM and customer journeys
 
 
 &ndash;Exposure to AI / ML-driven targeting or next-best-action models
 
 
 &ndash;Experience in data monetization or partnerships is a plus
 
 
 
 Bachelor&rsquo;s Degree Required, Master&rsquo;s In Business/MBA Preferred
 
 
 
 Business, marketing, engineering or a related field
 
 
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 </ul>
</div>

ZAIN2182 - Prepaid Customer Value Management

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