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crm support executive

BuzzMe Global Media & Customer Experience Solutions

CRM Support ExecutiveJoin a Fast-Growing Global Customer Experience CompanyAre you passionate about helping customers, solving problems, and working with modern CRM tools? BuzzMe Global Media &amp; Customer Experience Solutions is expanding its customer operations team and is looking for a motivated CRM Support Executive to join our growing international support division.This is a great opportunity to build a strong career in customer experience, CRM systems, and digital client support, working with global clients and modern business tools.We value communication, reliability, and a positive attitude more than years of experience&mdash;if you're eager to learn, we want to hear from you.Key Responsibilities<ul><li>Manage and update customer data in CRM systems (e.g., Salesforce, HubSpot, Zendesk or similar tools)</li><li>Handle customer inquiries via email, chat, and phone in a professional manner</li><li>Resolve customer issues efficiently while ensuring high satisfaction</li><li>Maintain accurate records of customer interactions and case updates</li><li>Collaborate with internal teams to improve customer experience</li><li>Follow company scripts, workflows, and quality standards</li><li>Identify customer needs and escalate complex cases when required</li></ul>Requirements<ul><li>Basic experience in customer service, call center, or CRM support (preferred but not required)</li><li>Strong communication skills in English (Arabic is a plus)</li><li>Comfortable using computers and learning new software tools</li><li>Positive attitude and problem-solving mindset</li><li>Ability to work in a fast-paced environment</li><li>High school diploma or equivalent (college education is an advantage)</li></ul>What We OfferWe believe in rewarding performance and supporting career growth in a modern digital workplace.<ul><li>Competitive monthly salary (based on experience)</li><li>Performance-based incentives</li><li>Professional training on CRM tools and customer service systems</li><li>Career growth opportunities in digital operations and customer experience</li><li>Friendly, multicultural work environment</li><li>Stable long-term employment with development opportunities</li></ul>About BuzzMe Global Media &amp; Customer Experience SolutionsBuzzMe is a global-focused customer experience and digital media solutions company specializing in CRM support, customer engagement, and business process outsourcing. We help international brands deliver seamless customer experiences through technology, communication, and service excellence.We are growing rapidly and building a team of talented individuals who want to grow in the fields of customer experience, CRM operations, and digital business services.Why Work With UsAt BuzzMe, you are not just taking a job&mdash;you are building a career in one of the fastest-growing industries in the world. We invest in training, tools, and people who are ready to grow with us.If you are motivated, eager to learn, and ready to build your career in CRM and customer support, apply today.Pay: KD500.000 - KD800.000 per monthWork Location: In person

CRM Support Executive

Cadena Solutions LLC

Cadena is a fast-growing tech company focusing on digital platforms, fintech, and enterprise solutions. It operates across the GCC and supports innovation-driven projects with scalable technology service.At Cadena, a Business Development Executive (BDE) is mainly focused on B2B sales, lead generation, and enterprise client acquisition, especially in the GCC (UAE, Saudi, Qatar, Kuwait) and global SaaS/tech markets.Core Responsibilities:Identify and generate new B2B sales opportunities (enterprise clients, SMEs, government accounts)Conduct outbound prospecting via:LinkedIn outreachCold callingEmail campaignsBook and qualify meetings with decision-makers (C-level, procurement heads, sales directors)Promote Cadena&rsquo;s services:Business development outsourcingAI-powered lead generation platformsSales intelligence solutionsManage a sales pipeline using CRM toolsFollow up on leads and convert prospects into clientsWork with marketing and internal SDR teams to improve lead qualityAchieve monthly/quarterly sales targets (KPIs &amp; revenue quotas)Skills Required:Strong communication &amp; negotiation skillsExperience in B2B sales / SaaS / IT services preferredCRM tools (Salesforce, HubSpot, or similar)Ability to handle cold outreach and high-volume prospectingTarget-driven, performance-based mindsetUnderstanding of GCC or international markets is an advantageTypical Experience Level:Entry level: 0&ndash;2 years (junior BDE / trainee SDR)Mid level: 2&ndash;5 years (core BDE role)Senior BDE / Account Executive: 5+ yearsPay: From KD1,800.000 per monthWork Location: In person

Business Development Executive (BDE) - Cadena Solutions LLC (Cadena Group)

CMT Prime Hospitality الكويت

Job Title: Hotel Sales ExecutiveJoin a Growing Hospitality Brand in KuwaitCMT Prime Hospitality الكويت is looking for a driven and results-oriented Hotel Sales Executive to join our expanding team in Kuwait City. If you enjoy building client relationships, closing deals, and working in a fast-paced hotel environment, this role offers strong earning potential, career growth, and the opportunity to work with a dynamic hospitality brand.Key Responsibilities<ul><li>Develop and execute hotel sales strategies to increase occupancy and revenue</li><li>Identify and target corporate clients, travel agencies, and event organizers</li><li>Build and maintain long-term client relationships and partnerships</li><li>Conduct sales calls, meetings, and hotel presentations</li><li>Negotiate contracts, rates, and packages with clients</li><li>Collaborate with marketing and operations teams to promote hotel services</li><li>Monitor market trends and competitor activity in the hospitality industry</li><li>Prepare sales reports and achieve monthly and quarterly sales targets</li></ul>Requirements<ul><li>Proven experience as a Hotel Sales Executive, Sales Manager, or Hospitality Sales Representative</li><li>Strong understanding of hotel sales, corporate accounts, and B2B sales</li><li>Excellent communication, negotiation, and interpersonal skills</li><li>Ability to meet and exceed sales targets</li><li>Proficiency in Microsoft Office and CRM systems</li><li>Fluent in English (Arabic is an advantage)</li><li>Bachelor&rsquo;s degree in Business, Hospitality, or related field preferred</li></ul>Why Work With Us<ul><li>Career growth opportunities within a fast-growing hospitality group</li><li>Supportive and professional team environment</li><li>Exposure to international hotel sales practices</li><li>Opportunity to build a strong network in Kuwait&rsquo;s hospitality sector</li></ul>About the CompanyCMT Prime Hospitality الكويت is a modern hotel and hospitality management company focused on delivering high-quality guest experiences and innovative service solutions. Our properties cater to both business and leisure travelers, with a commitment to excellence, comfort, and customer satisfaction.Apply NowIf you are passionate about hotel sales and ready to take your career to the next level, we encourage you to apply today. Submit your CV and start your journey with CMT Prime Hospitality الكويت.Job Type: Full-timePay: KD1,800.000 - KD2,500.000 per monthWork Location: In person

Hotel Sales Executive

WebExpert Digital & Infotech Solutions W.L.L.

Job Title : Head of Digital Transformation About the OpportunityAre you ready to lead large-scale digital transformation and shape the future of enterprise technology?WebExpert Digital &amp; Infotech Solutions W.L.L. is seeking a visionary Head of Digital Transformation to drive innovation, modernize business operations, and lead end-to-end digital strategy execution. This is a high-impact leadership role where you will influence business growth, technology adoption, and organizational change at scale.If you are passionate about digital innovation, emerging technologies, and building future-ready organizations&mdash;this role is designed for you.What You&rsquo;ll Do (Key Responsibilities)<ul><li>Lead the company-wide digital transformation strategy and execution roadmap</li><li>Identify opportunities to improve business processes through automation and digital tools</li><li>Oversee implementation of ERP, CRM, cloud solutions, AI, and data platforms</li><li>Collaborate with executive leadership to align digital initiatives with business goals</li><li>Drive adoption of Agile, DevOps, and modern IT governance frameworks</li><li>Manage cross-functional teams including IT, product, data, and innovation units</li><li>Evaluate and integrate emerging technologies to improve efficiency and competitiveness</li><li>Ensure cybersecurity, compliance, and data governance best practices</li><li>Monitor KPIs and deliver measurable transformation outcomes</li></ul>What We&rsquo;re Looking For<ul><li>Proven experience in digital transformation, IT strategy, or enterprise technology leadership</li><li>Strong background in cloud computing, enterprise systems, and digital platforms</li><li>Experience leading cross-functional or enterprise-wide initiatives</li><li>Excellent leadership, communication, and stakeholder management skills</li><li>Ability to translate business needs into scalable technology solutions</li><li>Bachelor&rsquo;s degree in IT, Computer Science, Engineering, or related field (Master&rsquo;s preferred)</li></ul>Why This Role is Exciting<ul><li>Strategic leadership role with real business impact</li><li>Opportunity to build and shape digital ecosystems from the ground up</li><li>Work closely with executive leadership and decision-makers</li><li>Exposure to cutting-edge technologies and innovation projects</li><li>High-growth environment with autonomy and influence</li></ul>About WebExpert Digital &amp; Infotech Solutions W.L.L.We are a forward-thinking digital solutions company focused on delivering innovative technology services, enterprise systems, and digital transformation consulting. Our mission is to help organizations evolve through smart, scalable, and future-ready digital strategies.Call to ActionIf you're ready to lead transformation, drive innovation, and make a measurable impact&mdash;apply now and join us in shaping the digital future.Job Type: Full-timePay: KD2,500.000 - KD4,500.000 per monthWork Location: In person

Head of Digital Transformation

Danube Group

Job Location: Kuwait - Onsite Job DescriptionWe are seeking a proactive and results-driven Outdoor Sales Executive to promote and sell building materials across the Kuwait market. The ideal candidate will have strong field sales experience, excellent client relationships, and in-depth knowledge of the construction and building materials industry.Key Responsibilities<ul><li>Identify and develop new business opportunities with contractors, developers, consultants, and traders</li><li>Conduct regular outdoor visits to construction sites, retail outlets, and project locations</li><li>Promote building materials and achieve assigned sales targets</li><li>Prepare quotations, negotiate prices, and close sales deals</li><li>Maintain strong relationships with existing clients and ensure repeat business</li><li>Coordinate with internal teams for order processing, delivery, and payments</li><li>Monitor market trends, competitors, and customer requirements</li><li>Prepare sales reports and update CRM records regularly</li></ul>Requirements<ul><li>Minimum 4&ndash;8 years of outdoor sales experience in building materials.</li><li>Strong knowledge of the Kuwait market and customer base</li><li>Excellent communication and negotiation skills</li><li>Self-motivated with the ability to work independently</li><li>Proficiency in English (Arabic is an advantage)</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree or Diploma in Business, Marketing, or a related field (preferred)</li></ul>Added Advantage<ul><li>Experience in plywood, wood, laminates, timber, MDF, veneer, and related wood-based products</li><li>Existing client base within joineries, carpentry workshops, or interior fit-out companies</li></ul>Job Type: Full-timePay: From KD400.000 per monthApplication Question(s):<ul><li>How many years of outdoor sales experience do you have in building materials within the UAE market?</li><li>Do you have a valid driver's license?</li><li>We must fill this position urgently. Can you start immediately?</li><li>Which product segments have you handled previously or are currently handling?</li></ul>Work Location: In person

Outdoor Sales Executive – Building Materials

Americana Restaurants

<div>
 
 
 Job Purpose:
 
 
 
 
 
 
 We are seeking a
 
 strategic, insight-driven
 
 Assistant Manager, Loyalty &amp; CRM to shape KFC&rsquo;s customer engagement and retention strategy. This role focuses on connecting store-level and user data to actionable business decisions, guiding loyalty program evolution, and ensuring CRM communications align with KFC&rsquo;s bold, customer-first brand voice. The ideal candidate brings commercial acumen, cross-functional influence, and experience in fast-paced, data-driven environments such as QSR, e-commerce, or food-tech.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Strategic CRM &amp; Loyalty Planning
 
 
 <ul>
 <li>
 Shape and own the loyalty and CRM strategy, ensuring alignment with KFC&rsquo;s brand objectives, customer needs, and market opportunities.
 </li>
 <li>
 Develop and implement targeted CRM campaigns (e.g., email, push notifications, in-app messages, SMS) for customer onboarding, retention, re-engagement, and win-back, aligned with marketing objectives and promotional calendars.
 </li>
 <li>
 Utilize customer data to create highly granular segments based on order history, preferences, behavior, demographics, and app usage patterns to deliver personalized experiences
 </li>
 <li>
 Monitor, analyze, and report on CRM campaign performance, customer churn rates, lifetime value (LTV), and engagement metrics, providing actionable insights for continuous improvement.
 </li>
 </ul>
 
 
 Loyalty Program Leadership
 
 
 <ul>
 <li>
 Lead the evolution of KFC&rsquo;s loyalty program to deepen engagement and repeat transactions.
 </li>
 <li>
 Develop and execute campaigns and initiatives specifically aimed at increasing loyalty member engagement, activity, and satisfaction (e.g., tier-based benefits, bonus point events, exclusive offers).
 </li>
 <li>
 Design and manage the rewards catalog, point accrual rules, and redemption processes, ensuring a compelling and desirable value proposition for members.
 </li>
 <li>
 Collaborate with digital, operations, and product teams to integrate loyalty benefits seamlessly into the customer journey.
 </li>
 <li>
 Stay updated on regional loyalty ecosystems (e.g., Landmark&rsquo;s Shukran, Alshaya&rsquo;s Aura) to benchmark and innovate.
 </li>
 </ul>
 
 
 Insight &amp; Data-Driven Decision Making
 
 
 <ul>
 <li>
 Lead campaign measurements and analysis to drive deep learnings and overall strategy. Should be well-versed with measuring incrementality of campaigns, A/B testing, basic forecasting.
 </li>
 <li>
 Translate complex datasets into actionable insights for leadership, clearly communicating implications and recommended actions.
 </li>
 <li>
 Understand and monitor metrics including CLV, churn, redemption, and campaign effectiveness.
 </li>
 </ul>
 
 
 Creative &amp; Cross-Functional Influence
 
 
 <ul>
 <li>
 Act as a confident influencer, collaborating with stakeholders across marketing, operations, and central CRM/CDP teams.
 </li>
 <li>
 Brief creative teams to ensure messaging and design align with KFC&rsquo;s brand tone &mdash; bold, playful, and customer-first.
 </li>
 <li>
 Ensure CRM communications balance insight-led targeting with brand storytelling.
 </li>
 <li>
 Build strong working relationships with global and regional CRM/CDP partners, sharing brand-specific learnings and adopting best practices.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor's degree in marketing, Business, Data Analytics, or related field.
 </li>
 <li>
 4&ndash;6 years of hands-on experience in CRM, loyalty marketing, or customer lifecycle management.
 </li>
 <li>
 Arabic speaker required.
 </li>
 <li>
 Proficiency in analytics tools (e.g., Google Analytics, SQL) and CRM platforms (e.g.,Clevertap, Salesforce, Braze).
 </li>
 <li>
 Demonstrated ability to translate data into strategy (e.g., case studies showing improved retention/CLV).
 </li>
 <li>
 Experience briefing creative agencies and reviewing assets against brand guidelines.
 </li>
 <li>
 Strong project management skills; ability to juggle multiple campaigns and stakeholders.
 </li>
 </ul>
 
 
</div>

AM CRM & Loyalty - KFC

Monks

<div><div>Please note that we will never request payment or bank account information at any stage of the recruitment process. As we continue to grow our teams, we urge you to be cautious of fraudulent job postings or recruitment activities that misuse our company name and information. Please protect your personal information during any recruitment process. While Monks may contact potential candidates via LinkedIn, all applications must be submitted through our official website (monks.com/careers).</div><h2 class="jobSectionHeader">
About the Role</h2>

As a Business Director, you'll lead and grow our senior client relationships in Kuwait, working with leading regional and multinational clients across the GCC. In the Middle East, Monks is rapidly expanding its footprint, and we are looking for a commercially driven, client-obsessed leader to serve as a trusted strategic advisor to C-suite and senior marketing leadership. We are looking for someone who is passionate about seeking new opportunities to create impactful work.
<h3 class="jobSectionHeader">
Responsibilities:</h3>
<ul>
<li>Serve as the primary executive point of contact for a portfolio of senior clients in Kuwait and the broader Gulf region.
</li>
<li>Build and maintain C-suite relationships, acting as a strategic advisor who deeply understands their business objectives and digital maturity.
</li>
<li>Lead quarterly business reviews (QBRs), annual planning sessions, and executive presentations.
</li>
<li>Own revenue targets for your portfolio, with accountability for retention, growth, and profitability.
</li>
<li>Identify and convert organic growth opportunities across Monks' full service offering, including creative production, media, data, and tech.
</li>
<li>Oversee responses to pitches, RFPs, and new business opportunities within the region.
</li>
<li>Negotiate contracts, scopes of work, and commercial terms in collaboration with finance and operations.
</li>
<li>Translate complex digital marketing challenges into clear strategic recommendations and compelling Monks solutions.
</li>
<li>Champion the use of Monks' proprietary technology, AI-powered tools, and data capabilities.
</li>
<li>Lead and motivate cross-functional delivery teams, ensuring high standards of work quality.
</li>
<li>Mentor and develop junior client services team members while contributing to the culture in Kuwait.
</li>
</ul><h2 class="jobSectionHeader">About You</h2>
<h3 class="jobSectionHeader">The essentials:</h3>
<ul>
<li>10+ years of experience in digital marketing, advertising, or MarTech, with at least 4 years in a senior client leadership role.
</li>
<li>Bilingual proficiency with outstanding written and verbal communication skills in both English and Arabic.
</li>
<li>Commercial Acumen: Proven track record managing and growing large, complex accounts (ideally $1M+ annual revenue) and comfort with P&amp;L and forecasting.
</li>
<li>Market Expertise: Culturally fluent with a deep appreciation for the nuances of doing business in the Gulf; experience in Kuwait or the broader GCC is strongly preferred.
</li>
<li>Strategic Depth: Deep knowledge of the digital landscape, including platforms, paid media, social, CRM, and data &amp; analytics.
</li>
<li>Executive Presence: Exceptional relationship-building skills with the ability to operate at the board and C-suite level.
</li>
<li>Leadership: A natural collaborator who can lead cross-functional teams within a complex, matrixed global organisation.
</li>
</ul><h3 class="jobSectionHeader">Not a must, but a plus:</h3>
<ul>
<li>Background: Experience working within a global agency network, top-tier consultancy, or specialised marketing technology company.
</li>
<li>AI &amp; Tech Focus: A specific passion for emerging AI-driven tools and their application in the evolving digital landscape.
</li>
<li>Entrepreneurial Spirit: A mindset that actively seeks out opportunity and takes the initiative to pursue it.
</li>
<li>Cultural Pulse: A passion for staying on the pulse of culture and the ability to provide a strategic POV.</li></ul> 

At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.

#LI-FP1<div>
About Monks

Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact. 


Monks was named a Contender in The Forrester Wave&trade;: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger's Programmatic Power Players list every year (2020-24). Named Adweek's first AI Agency of the Year (2023) and The One Show's inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group's 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato's AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner. 


We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents&mdash;and resonates with&mdash;the world around us.</div></div>

Business Director

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