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call center agent

Bumbum

Role PurposeThe Call Center Agent is the first point of contact and a key brand representative. This role is responsible for delivering a premium, empathetic, and solution-oriented customer experience across all communication channels.The agent ensures that every customer interaction reflects the brand&rsquo;s quality, care, and commitment&mdash;especially when engaging with parents and caregivers.Key ResponsibilitiesCustomer Support &amp; Communication<ul><li>Handle inbound and outbound calls, chats, and messages in a professional, calm, and premium manner</li><li>Provide accurate information related to orders, deliveries, products, subscriptions, and replacements</li><li>Resolve customer concerns efficiently while maintaining empathy and emotional intelligence</li><li>Follow approved scripts, SOPs, escalation paths, and tone-of-voice guidelines</li></ul>Customer Experience Excellence<ul><li>Represent the brand&rsquo;s values and premium positioning at all times</li><li>De-escalate complaints with confidence, care, and reassurance</li><li>Proactively guide customers on product usage, fit, and care when required</li><li>Ensure customers feel heard, supported, and valued after every interaction</li></ul>Operational Accuracy<ul><li>Accurately document all interactions in the CRM / ticketing system</li><li>Adhere to SLAs, response time targets, and quality benchmarks</li><li>Escalate complex or sensitive cases clearly and with full context</li><li>Coordinate with internal teams (logistics, operations) when needed</li></ul>Quality &amp; Continuous Improvement<ul><li>Meet individual performance KPIs (CSAT, quality score, response time)</li><li>Participate in training sessions, QA reviews, and coaching programs</li><li>Apply feedback consistently to improve service quality</li></ul>Required Skills &amp; Competencies<ul><li>Excellent verbal and written communication skills in Arabic &amp; English</li><li>High emotional intelligence and strong listening skills</li><li>Ability to remain calm and professional under pressure</li><li>Strong problem-solving and decision-making abilities</li><li>Attention to detail and process discipline</li><li>Comfortable using CRM and omnichannel customer support tools</li></ul>Experience &amp; Qualifications<ul><li>1&ndash;3 years of experience in a customer service or call center role</li><li>Experience in e-commerce, retail, or subscription-based businesses is an advantage</li><li>High school diploma required; Bachelor&rsquo;s degree is a plus</li></ul>Key Behavioral Traits<ul><li>Customer-first mindset</li><li>Patient, composed, and empathetic</li><li>Accountable and detail-oriented</li><li>Team-focused and quality-driven</li><li>Strong sense of ownership and responsibility</li></ul>Job Type: Full-time

Call center agent

Alghanim Industries

<div>
 Job description:
 
 
 
 Job Summary
 
 
 Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction
 
 Job Responsibilities
 <ul>
 <li>
 Comply with staffing schedules and break allowances
 </li>
 <li>
 Provide customers with accurate information at all times
 </li>
 <li>
 Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
 </li>
 <li>
 Create complaint tickets correctly, in adherence with policies and procedures
 </li>
 <li>
 Update the database with the most recent customer information
 </li>
 <li>
 Handle stressed, angry and confused customers in the most positive way possible
 </li>
 <li>
 Escalate cases that require intervention by Shift in Charge or Call Centre Manager.
 </li>
 </ul>
 Candidate Requirements
 <ul>
 <li>
 Prior experience in a customer service role
 </li>
 <li>
 Good communication skills
 </li>
 <li>
 Able to communicate in Arabic and English
 </li>
 <li>
 Good computer skills
 </li>
 </ul>
 Education High School/Diploma Degree
</div>

Call Center Agent

Alghanim INDUSTRIES

Date: 16 Feb 2026
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction
 Job Responsibilities
 Comply with staffing schedules and break allowances
 Provide customers with accurate information at all times
 Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
 Create complaint tickets correctly, in adherence with policies and procedures
 Update the database with the most recent customer information
 Handle stressed, angry and confused customers in the most positive way possible
 Escalate cases that require intervention by Shift in Charge or Call Centre Manager.
 
Candidate Requirements
 Prior experience in a customer service role
 Good communication skills
 Able to communicate in Arabic and English
 Good computer skills
 
Education Bachelor’s Degree

Boutiqaat

Contact Center Team Leader Are you a natural leader with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments, love solving problems, and enjoy inspiring teams to perform at their best? If so, we want you to lead our Contact Center team!At Boutiqaat, we&rsquo;re dedicated to delivering outstanding service to our customers and we&rsquo;re looking for a Contact Center Team Leader who can help elevate the customer journey even further.What You&rsquo;ll Be Doing:As our Contact Center Team Leader, you&rsquo;ll be the driving force behind a high-performing team that keeps our customers happy and supported. Your day will be filled with meaningful work, including:<ul><li>Oversee daily team operations to ensure smooth, efficient workflows.</li><li>Coach, motivate, and empower agents to reach their full potential.</li><li>Support performance management and help select top talent to join the team.</li><li>Review existing systems and workflows then help us make them better!</li><li>Implement procedures that support accuracy, consistency, and customer satisfaction.</li><li>Monitor call quality and ensure high service standards across the team.</li><li>Provide hands-on coaching to team members.</li><li>Identify training needs and help drive development plans.</li><li>Collaborate with HR to evaluate performance and support career growth.</li><li>Handle escalated issues with professionalism and empathy.</li><li>Provide solutions that enhance customer experience and build loyalty.</li><li>Ensure orders, inquiries, and complaints are handled quickly and accurately.</li><li>Create and manage team schedules to ensure full coverage.</li><li>Keep your team updated on policies, procedures, and compliance requirements.</li><li>Track and report performance metrics, sharing insights with leadership.</li></ul>What You Bring to the Table:<ul><li>A bachelor&rsquo;s degree in business management or a related field.</li><li>5&ndash;8 years of experience in customer service or a contact center.</li><li>Strong communication skills in both English and Arabic.</li><li>Confidence using Microsoft Office and comfort navigating various systems.</li><li>Experience with call center software (a nice bonus!).</li><li>The ability to stay calm under pressure, think fast, and multitask like a pro.</li><li>Knowledge of Boutiqaat products or the enthusiasm to learn quickly!</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your expected monthly salary?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer Service: 5 years (Preferred)</li></ul>

Contact Center Team Leader

<div>
 Job description:
 
 
 Job Summary
 
 Distribution Coordinator is responsible for handling the orders, the routing, the returns, the re-scheduling, the cancellation, the complaints and the refunds to Customers. He/she is also responsible in coordinating some activities with the OPA (Order Processing Agents), the Showroom Storekeepers and labourers. He is responsible of the dispatch with internal teams and 3rd parties.
 
 The coordinator serves the purpose to be the point of contact between the customer and various departments for correspondence related to the above
 
 &nbsp;
 
 Job Responsibilities
 
 &bull;Maintain distribution schedules to ensure proper fleet capacity utilization and delivery lead-time.
 
 &bull;Establish correspondence with the customer via email in order to follow-up, inquire and update about information related to orders &amp; customer complaints&nbsp;
 
 &bull;Manage correspondence with various departments for order fulfilment, customer complaints and returns&nbsp;
 
 &bull;Handling customer complaints and resolving within identified Company&rsquo;s KPI.
 
 &bull;Following up with the 3rd party delivery agents through calls and the tracking system.&nbsp;
 
 &bull;Solving the picking in short cases, after informing Call center throughout SAP QM based processes, by putting all the required information in the SAP QM ticket.
 
 &bull;Helping the Showroom Storekeepers in handing over cash on daily basis and supporting the preparation of related documents. &nbsp;
 
 &bull;Sending daily performance reports for orders dispatched, cancelled, pending and not dispatched.&nbsp;
 
 &bull;Process the deliveries, customer complaints, customer returns &amp; order cancellation requests in multiple systems
 
 &bull;Ensure accuracy &amp; correctness of information while processing any documents and/or updates in the systems&nbsp;
 
 &bull;Print system documents related to each order and customer complaints&nbsp;
 
 &bull;Point of contact between customers and various departments for correspondence related to orders, customer complaints and returns&nbsp;
 
 &bull;Log information in systems regularly with necessary updates related to orders, deliveries, customer complaints, order cancellation and returns&nbsp;
 
 &bull;Plans work effectively to fulfil the responsibilities on time and without delay
 
 &bull;Checking Payment on Delivery Outstanding-ageing list received by Finance Colleagues.
 
 &bull;Coordinating and supporting local and central colleagues in sending Email to vendors for any stock at vendor case on daily basis and supporting Showrooms Storekeepers to arrange picking and delivery for the same.&nbsp;
 
 &bull;Processing Order Cancellation and Returns.
 
 &nbsp;
 
 Candidate Requirements
 
 &bull;1 to 3 years&rsquo; experience in similar roles
 
 &bull;Fluent in Writing and communication skills.
 
 &bull;Good coordination and process handing skills
 
 &bull;Team Player with Positive attitude and will to stretch limits
 
 &bull;High school &nbsp;
 
 &bull;Diploma or Bachelor&rsquo;s Degree is preferred
 
</div>

Distribution Coordinator

PayTech Group

<div>
 
 Job Title:
 
 Cards Product Manager
 
 
 
 Term:
 
 12 months
 
 
 
 Location:
 
 Kuwait
 
 
 
 Division:
 
 Cards Issuing
 
 
 
 Reports to:
 
 Head of Cards
 
 
 
 Relevant experience:
 
 5 &ndash; 8 years in cards product management, preferably new product launches and customer acquisition strategy
 
 
 
 Mandatory requirements:
 
 
 
 <ul>
 <li>
 Cards product management experience,
 </li>
 <li>
 Understanding of card business and portfolio management
 </li>
 <li>
 Immediate availability
 </li>
 <li>
 English &amp; Arabic language (Preferred)
 
 
 
 </li>
 </ul>
 
 PURPOSE OF THE PROJECT
 
 
 
 Support the Head of Cards of a leading bank in Kuwait. Develop and implement product strategies and initiatives to meet the needs of the client. The ideal candidate is to have deep understanding of the cards systems, strong analytical skills, and the ability to drive business results through effective program management.
 
 
 Key Activities
 
 
 
 Core Responsibilities And Accountabilities
 
 
 
 <ul>
 <li>
 Develop and execute growth strategies to expand the credit card business. Identify and pursue new market opportunities and partnerships to increase market share. Implement marketing and promotional campaigns to attract new clients and increase card usage.
 </li>
 <li>
 Analyze the performance of the credit card portfolio, including profitability, utilization, and customer satisfaction. Identify trends, opportunities, and risks within the portfolio and develop strategies to address them.
 </li>
 <li>
 Monitor key KPIs &ndash; card activation, usage/spend uplift, attrition, complaint rate, call center volumes, digital adoption. Conduct regulatory, data, and customer‑impact assessments.
 </li>
 <li>
 Assist in customer communications and marketing campaigns.
 </li>
 <li>
 Liaise with multiple internal and external stakeholders - Product, Technology, Operations, Marketing, Compliance, and third-party vendors to deliver a robust Cards ramp up strategy.
 </li>
 <li>
 Oversee the implementation and monitoring of loyalty program to ensure its effectiveness and alignment to customer needs and business goals.
 </li>
 <li>
 Oversee technical readiness across issuing platforms (BIN configuration, card profiles, tokenization &amp; digital wallets, recurring payments, authorizations/clearing, 3DS/ACS, fraud controls)
 </li>
 <li>
 Oversee operational readiness (card production, personalization, dispatch, courier SLAs).
 
 
 
 </li>
 </ul>
 
 Knowledge And Experience
 
 
 
 <ul>
 <li>
 5+ years of experience in cards product management, with a proven track record of driving business growth and achieving targets.
 </li>
 <li>
 Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making.
 </li>
 <li>
 In-depth knowledge of the cards market, industry trends, and regulatory environment.
 </li>
 <li>
 Experience in developing and launching new card products, including credit, debit, and prepaid cards.
 </li>
 <li>
 Strong communication, leadership and stakeholder management skills, with the ability to build strong relationships with internal and external stakeholders.
 
 
 
 </li>
 </ul>
 
 Mandatory Skills**
 
 
 
 <ul>
 <li>
 Experience in card issuing business, card management and payment processing systems.
 </li>
 <li>
 Proven track record in managing large-scale, complex card upgrade or migration projects.
 </li>
 <li>
 Experience with card‑scheme requirements, data privacy, program governance, and regulatory frameworks (Kuwait preferred).
 </li>
 <li>
 Understanding modern payment technologies, mobile wallets, fraud &amp; risk and API integrations.
 </li>
 <li>
 Proficiency in data analysis and portfolio management tools, excel, and tableau.
 </li>
 <li>
 Language: fluent in English, Arabic optional.
 
 </li>
 </ul>
</div>

Cards Product Manager

Explore 64+ Call center agent in Kuwait this March. Find roles across top companies and apply now to boost your career.

64 call center agent jobs In Kuwait

Call center agent

Call Center Agent

Call Center Agent

Call Center Agent

Contact Center Team Leader

Distribution Coordinator

Cards Product Manager