customer care officer

customer service agent

telephone operator

call center agent

Kuwaiti Food Delivery Company

Hiwe are looking for a bilingual Call center agent for our electronics division.The candidates must have good communication skills in Arabic and English.Candiates knowing only one language will not be entertained.Salary range from 250 to 275 per month.Job Type: PermanentPay: KD200.000 - KD250.000 per monthWork Location: In person

Call center Agent

Otis Elevator Co.

<div>
 
 Date Posted:
 
 
 
 2026-02-16
 
 
 
 Country:
 
 
 
 Kuwait
 
 
 
 Location:
 
 
 
 KWT01: Al Tijaria Tower, 10th Floor, Al Soor Street, Mirqab
 
 
 
 Role Overview:
 
 
 
 Otis is growing and we are recruiting a Customer Care Champion working within our Otisline Contact Center Team, based in Kuwait. The hours of work will be 8 hours. Acting as the primary interface between our internal and external customers you will be based in Otisline but will have the flexibility and ability to upskill into other areas of the customer service center.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Attends phone calls received by the call center and captures client concerns as per the defined process.
 </li>
 <li>
 Collects necessary information regarding call back, registers call back in MIS, dispatch technician and collects action report and complete call back report in MIS.
 </li>
 <li>
 Co-ordinates with service examiners and supervisors to ensure that every callback is attended within the contractually agreed time limits.
 </li>
 <li>
 Follows relevant procedures regarding status of contract, expiry date, pending payment etc. and inform Service Sales Engineers accordingly.
 </li>
 <li>
 Generates daily call back reports, route wise reports, shutdown list or any other reports that are requested.
 </li>
 <li>
 Updates service route charts in MIS at the beginning of each month and distributes route charts approved by the Manager &ndash; Service Field, to all service supervisors.
 </li>
 <li>
 Input service time ticket data in MIS and submit monthly time ticket report.
 </li>
 <li>
 Prepares local material requests&rsquo; (LSR) for service and installation department as instructed by the respective supervisor.
 </li>
 <li>
 Performs filing/archiving of call back, repair, and maintenance SVR. (Service Visit Report) and yearly service schedule cards (pink cards) on route basis.
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Associate degree in Arts/Science or equivalent
 </li>
 <li>
 Minimum of 4 years of relevant experience in call centre operations in a construction/engineering organization
 </li>
 <li>
 At least 2 years in positions of progressively increasing responsibilities
 </li>
 <li>
 Fluent written and spoken English essential, Arabic preferred
 
 
 </li>
 </ul>
 If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
 
 
 Otis is the world&rsquo;s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
 
 
 You may recognize our products in some of the world&rsquo;s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
 
 
 When you join Otis, you become part of an innovative global industry leader with a resilient business model. You&rsquo;ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you&rsquo;ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
 
 
 We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
 
 
 Today, our focus more than ever is on people. As a global, people-powered company, we put people &ndash; passengers, customers, and colleagues &ndash; at the center of everything we do. We are guided by our values that we call our Three Absolutes &ndash; prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
 
 
 Become a part of the Otis team and help us #Buildwhatsnext!
 
 
 
 Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
 
 
 
 
 Privacy Policy and Terms:
 
 
 
 Click on this link to read the Policy and Terms
</div>

Otisline Operator

Dar Al Shifa Hospital

<div>Purpose and Scope of the Job

The Call Center Coordinator is responsible for promoting and coordinating the hospital&rsquo;s Delivery Party Reception Services, which include food packages, floral arrangements, celebration services, and salon bookings. In addition, the coordinator provides administrative and client-support assistance to the Shifa Lite Dietitians, helping facilitate client menu selections and ensuring smooth communication between the nutrition team and clients. This role requires excellent customer service, organization, and coordination skills, reflecting the hospital&rsquo;s high hospitality standards. 


Main Duties and Responsibilities/Performance Standards
<div>
<ul><li>Delivery Party Reception Promotion &amp; Customer Engagement</li></ul>
</div><ul><li>Conduct outbound calls to promote Delivery Party Reception packages, including food bundles, flower arrangements, and celebration services.</li>
<li>Provide clients with clear explanations of package details, pricing, and customization options.</li>
<li>Handle inbound calls and inquiries related to reception services with a welcoming and professional tone.</li></ul> 

<div>
<ul><li>Booking &amp; Service Coordination</li></ul>
</div><ul><li>Process and confirm bookings for:</li>
<li>Delivery Party Reception packages</li>
<li>Flower and gift services</li>
<li>Salon appointments for new mothers</li>
<li>Coordinate booking details with the Snr. Hospitality Supervisor in-charge.</li>
<li>Ensure all booking information is accurately recorded and communicated to relevant teams.</li></ul> 

<div>
<ul><li>Shifa Lite Support (Dietitian Assistance)</li></ul>
</div><ul><li>Assist Shifa Lite dietitians by gathering client preferences for meal plans and entering selections into the system.</li>
<li>Help clients understand available menu options without providing dietary advice.</li>
<li>Support dietitians by organizing menu schedules, updating client records, and ensuring timely submission of weekly menu choices.</li>
<li>Follow up with clients to confirm menu selections or clarify preferences as instructed by the dietitians.</li></ul> 

<div>
<ul><li>Customer Service Excellence</li></ul>
</div><ul><li>Deliver a high standard of service that reflects the hospital&rsquo;s welcoming culture.</li>
<li>Maintain a friendly, professional tone in all client interactions.</li>
<li>Manage concerns or requests and escalate when required.</li></ul> 

<div>
<ul><li>Documentation &amp; Reporting</li></ul>
</div><ul><li>Maintain accurate logs of calls, bookings, menu selections, and service requests.</li>
<li>Prepare weekly and monthly reports for:</li>
</ul><ul><li><div><ul><li>Reception service bookings</li>
<li>Client inquiries and call activity</li>
<li>Shifa Lite menu submission follow-ups</li>
</ul></div></li></ul><ul><li>Track conversion rates and service utilization.</li></ul> 

<div>
<ul><li>Management Responsibilities</li></ul>
</div><ul><li>Record and filing of all the support service-related documents.</li>
<li>Create maintenance notification in SAP and follow up.</li>
<li>Follow up on support services related purchasing request.</li>
<li>Managing the real time room status update on SAP</li></ul> 

<div>
<ul><li>Development and Planning: Attend department trainings and staff development programs</li></ul></div> 


Qualifications, Competences and Skills

Education: Diploma or Bachelor&rsquo;s degree in Hospitality, Business Administration, or related field (preferred).

Experience:
<ul>
<li>Minimum 1 year of experience in call center, hospitality service &amp; other customer service.</li>
<li>Excellent communication and telephone etiquette.</li>
<li>Strong organizational skills and attention to detail.</li>
<li>Ability to multitask and manage time effectively.</li>
<li>Ability to work collaboratively with clinical and non-clinical teams.</li>
</ul>
Language:
<ul>
<li>English and Arabic</li>
<li>Write routine reports, correspondence, summaries, and reports in English using prescribed format.</li>
<li>Ability to speak effectively in English before groups such as customers or employees</li>
</ul>
Computer Proficiency:
<ul><li>Good Knowledge of Ms Office &amp; Hospital operating systems</li>
<li>Proficiency in MS Office and basic booking/CRM systems.</li></ul> 


Performance Competencies
<div>
<ul><li>Good language skills, ability to read and write.</li></ul>
<ul><li>Positive approach to customer service.</li></ul>
<ul><li>Follow polite and courteous telephone manners.</li></ul>
<ul><li>Should be active and show the initiative.</li></ul>
<ul><li>Customer-focused attitude</li></ul>
<ul><li>Strong communication and interpersonal skills</li></ul>
<ul><li>Professionalism and patience</li></ul>
<ul><li>Attention to detail</li></ul>
<ul><li>Team collaboration</li></ul>
<ul><li>Positive and service driven mindset</li></ul></div> 


Principle Working Relationships and Remarks
<div>
<ul><li>Housekeeping</li></ul>
<ul><li>Dietary department</li></ul>
<ul><li>Customer service department</li></ul>
<ul><li>Nursing</li></ul>
<ul><li>Maintenance</li></ul>
<ul><li>Marketing</li></ul>
<ul><li>Purchasing</li></ul></div></div>

Call Center Coordinator - Shifa Lite & Events (Female)

Confidential

Job DescriptionWe are looking for reliable people to join our payment team to process payments on our platform. This is an online commission-based job. As an Agent Partner, you will act as a payment agent. You will receive requests to top up users’ balances. You will receive brief training and clear guidelines to ensure smooth, secure, and accurate transactions. Key responsibilities:·      Assist customers with deposit and withdrawal transactions.·      Follow standard procedures with accuracy and confidentiality.·      Provide a welcoming and professional customer experience Qualifications·      Individuals with good communication skills·      Responsible, detail-oriented, and trustworthy·      Previous experience in finance or customer service is an advantage, but it is not required as we provide you with training and a supportive work environment.·   Any nationality can apply. What we are offering Flexible work &amp; Unlimited profits (the more you work, the more you earn)

Bank Transfer Agent

International Turnkey Systems - ITS

<div>
 
 For a
 
 well-known Islamic Bank in Kuwait
 
 , we are hiring an AI Penetration Tester to join VMPT team and lead hands-on security testing for LLM/GenAI, ML, and AI-enabled applications (chatbots, RAG, AI agents, model APIs, and AI-assisted business workflows). The role blends traditional penetration testing + secure code review + vulnerability assessment with AI red teaming focused on modern AI risks such as prompt injection and insecure output handling as documented by OWASP&rsquo;s Top 10 for LLM Applications.
 
 
 Candidate is expected to have experience in assessing
 
 Python-based AI development and Azure AI / Azure OpenAI / Microsoft Foundry-hosted model endpoints
 
 .
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 AI / LLM penetration Testing &amp; Red Teaming
 
 
 <ul>
 <li>
 Plan and execute AI penetration tests for LLM/GenAI and ML solutions across the bank (AI apps, AI gateways, model endpoints, orchestration layers, RAG pipelines, plugins/tools).
 </li>
 <li>
 Design test cases aligned to OWASP Top 10 for LLM Applications (e.g., prompt injection, insecure output handling, sensitive info disclosure, supply-chain risks).
 </li>
 <li>
 Perform adversarial testing using threat-informed techniques and references such as MITRE ATLAS (adversary tactics/techniques for AI systems).
 </li>
 <li>
 Validate security of agentic workflows (tool invocation, function calling, permissions, memory, connectors) and verify least privilege + authorization boundaries.
 </li>
 </ul>
 
 
 Automation &amp; Tooling
 
 
 <ul>
 <li>
 Build Python-based test harnesses for repeatable AI security testing (fuzzing prompts, jailbreak suites, regression tests, evaluation scoring).
 </li>
 <li>
 Use and extend PyRIT (Python Risk Identification Tool) or equivalent frameworks to probe for jailbreaks/harms and automate adversarial scanning.
 </li>
 <li>
 Where applicable, leverage Microsoft Foundry capabilities such as the AI Red Teaming Agent (preview) that integrates PyRIT red teaming features.
 </li>
 </ul>
 
 
 Secure code review &amp; AppSec
 
 
 <ul>
 <li>
 Conduct secure code review (particularly Python) for AI application layers: prompt templates, RAG retrieval logic, output post-processing, input validation, secrets handling, authZ checks, and logging.
 </li>
 <li>
 Identify and help fix design flaws enabling data leakage, prompt manipulation, unsafe tool usage, or insecure output flows.
 </li>
 </ul>
 
 
 Traditional PT
 
 
 <ul>
 <li>
 Perform web/API/cloud penetration testing for AI-enabled applications (auth, session, API abuse, SSRF, injection, misconfigurations, secrets).
 </li>
 <li>
 Run vulnerability assessments, triage findings, define severity, and validate remediation (re-test).
 </li>
 </ul>
 
 
 
 
 
 Education and Qualification
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Cybersecurity, Software Engineering, or related discipline.
 </li>
 <li>
 3&ndash;7 years in penetration testing / application security / red teaming.
 </li>
 <li>
 Demonstrated experience testing LLM/GenAI systems (prompt injection, jailbreaks, data exfiltration patterns, agent/tool abuse).
 </li>
 <li>
 Strong hands-on Python for security automation and test harness development.
 </li>
 <li>
 Practical experience with Azure security concepts (identity, networking, secrets, logging) and exposure to Azure AI / Azure OpenAI / Foundry style deployments.
 </li>
 <li>
 Strong report writing, clear communication, ability to work with developers on remediation.
 </li>
 </ul>
 
 
 A Must Certificates (at least one)
 
 
 <ul>
 <li>
 OffSec OSCP / OSCP+
 </li>
 <li>
 GIAC GPEN
 </li>
 <li>
 Microsoft Certified: Azure Security Engineer Associate (AZ-500)
 </li>
 <li>
 ISC2 CCSP
 </li>
 </ul>
 
 
 Strongly Preferred
 
 
 <ul>
 <li>
 OffSec OSWE (advanced web exploitation / white-box testing)
 </li>
 <li>
 Burp Suite Certified Practitioner (BSCP)
 </li>
 <li>
 Microsoft Certified: Azure AI Engineer Associate (AI-102) (helps align with Azure AI implementation patterns).
 </li>
 </ul>
 
 
 Tools &amp; Technologies Skills
 
 
 <ul>
 <li>
 Python, Git, CI/CD integration
 </li>
 <li>
 Burp Suite, common PT toolchains (Kali, scanners, API tooling)
 </li>
 <li>
 Azure security controls (identity, key management, logging/monitoring)
 </li>
 <li>
 AI red teaming tooling (e.g., PyRIT / Foundry scans)
 </li>
 </ul>
 
 
</div>

AI Penetration Testing Specialist

Alghanim Industries

<div>
 Job description:
 
 
 Job Summary
 
 Distribution Coordinator is responsible for handling the orders, the routing, the returns, the re-scheduling, the cancellation, the complaints and the refunds to Customers. He/she is also responsible in coordinating some activities with the OPA (Order Processing Agents), the Showroom Storekeepers and labourers. He is responsible of the dispatch with internal teams and 3rd parties.
 
 The coordinator serves the purpose to be the point of contact between the customer and various departments for correspondence related to the above
 
 &nbsp;
 
 Job Responsibilities
 
 &bull;Maintain distribution schedules to ensure proper fleet capacity utilization and delivery lead-time.
 
 &bull;Establish correspondence with the customer via email in order to follow-up, inquire and update about information related to orders &amp; customer complaints&nbsp;
 
 &bull;Manage correspondence with various departments for order fulfilment, customer complaints and returns&nbsp;
 
 &bull;Handling customer complaints and resolving within identified Company&rsquo;s KPI.
 
 &bull;Following up with the 3rd party delivery agents through calls and the tracking system.&nbsp;
 
 &bull;Solving the picking in short cases, after informing Call center throughout SAP QM based processes, by putting all the required information in the SAP QM ticket.
 
 &bull;Helping the Showroom Storekeepers in handing over cash on daily basis and supporting the preparation of related documents. &nbsp;
 
 &bull;Sending daily performance reports for orders dispatched, cancelled, pending and not dispatched.&nbsp;
 
 &bull;Process the deliveries, customer complaints, customer returns &amp; order cancellation requests in multiple systems
 
 &bull;Ensure accuracy &amp; correctness of information while processing any documents and/or updates in the systems&nbsp;
 
 &bull;Print system documents related to each order and customer complaints&nbsp;
 
 &bull;Point of contact between customers and various departments for correspondence related to orders, customer complaints and returns&nbsp;
 
 &bull;Log information in systems regularly with necessary updates related to orders, deliveries, customer complaints, order cancellation and returns&nbsp;
 
 &bull;Plans work effectively to fulfil the responsibilities on time and without delay
 
 &bull;Checking Payment on Delivery Outstanding-ageing list received by Finance Colleagues.
 
 &bull;Coordinating and supporting local and central colleagues in sending Email to vendors for any stock at vendor case on daily basis and supporting Showrooms Storekeepers to arrange picking and delivery for the same.&nbsp;
 
 &bull;Processing Order Cancellation and Returns.
 
 &nbsp;
 
 Candidate Requirements
 
 &bull;1 to 3 years&rsquo; experience in similar roles
 
 &bull;Fluent in Writing and communication skills.
 
 &bull;Good coordination and process handing skills
 
 &bull;Team Player with Positive attitude and will to stretch limits
 
 &bull;High school &nbsp;
 
 &bull;Diploma or Bachelor&rsquo;s Degree is preferred
 
</div>

Distribution Coordinator

TotalShield Cybersecurity & Risk Solutions

Job Title: Chief Information Security Officer (CISO)About the OpportunityTotalShield Cybersecurity &amp; Risk Solutions is seeking a visionary and experienced Chief Information Security Officer (CISO) to lead our cybersecurity strategy, risk governance, and enterprise security operations across Kuwait and the wider GCC region.This is a high-impact executive role for a leader who thrives in building secure digital environments, managing enterprise risk, and guiding organizations through complex cyber threats.If you are passionate about cybersecurity leadership, strategic risk management, and protecting critical infrastructure &mdash; this role offers strong career growth, regional influence, and executive-level responsibility.What We Offer<ul><li>Competitive executive-level compensation package</li><li>Strategic leadership role with regional impact</li><li>Opportunity to build and lead a modern cybersecurity program</li><li>Exposure to enterprise, government, and critical infrastructure clients</li><li>Fast-growing environment with leadership autonomy</li></ul>Key Responsibilities<ul><li>Develop and execute enterprise-wide cybersecurity strategy and roadmap</li><li>Lead Security Operations Center (SOC), incident response, and threat intelligence functions</li><li>Establish governance, risk, and compliance (GRC) frameworks</li><li>Oversee cybersecurity architecture, cloud security, and infrastructure protection</li><li>Manage enterprise risk assessments and regulatory compliance (local and international standards)</li><li>Lead incident response planning and breach management</li><li>Advise executive leadership on cyber risk posture and mitigation strategies</li><li>Build and mentor high-performing cybersecurity teams</li><li>Coordinate with external auditors, regulators, and strategic partners</li><li>Ensure continuous improvement of security posture across all systems</li></ul>Candidate Profile<ul><li>Proven experience in senior cybersecurity leadership roles (CISO, Head of Security, Director-level)</li><li>Strong background in cybersecurity frameworks (ISO 27001, NIST, etc.)</li><li>Experience in SOC operations, risk management, and enterprise security architecture</li><li>Strong leadership, communication, and stakeholder management skills</li><li>Experience in government, enterprise, or regulated industries is highly preferred</li><li>Ability to operate in fast-paced, high-security environments</li></ul>Why Join UsAt TotalShield, you will shape the cybersecurity direction of a growing regional organization. This role offers executive influence, high visibility, and the opportunity to build security programs from the ground up while working with advanced technologies and enterprise clients.Call to ActionIf you are ready to take on a strategic leadership role in cybersecurity and make a regional impact, we encourage you to apply today. Join us in building secure digital futures across Kuwait and the GCC.Job Type: Full-timePay: KD4,000.000 - KD7,000.000 per monthWork Location: In person

Chief Information Security Officer (CISO)

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