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analyst, retail workforce management Jobs in New York

analyst, retail workforce management

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coordinator, hr operations

director, human resources operations Jobs in New York

director, human resources operations

entry level human resources analyst

Social Capital Resources

<div>
 <p>
  <strong>
   Top-Tier Bank in Midtown, Manhattan is seeking an Entry-Level Human Resources Analyst for a temporary-to-permanent position! This person will be mainly supporting benefits.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Responsible for benefits research and implementation
  </li>
  <li>
   Managing scheduling conflicts
  </li>
  <li>
   Initiating and managing background checks
  </li>
  <li>
   Drafting and delivering hiring offer letters to selected candidates
  </li>
  <li>
   Employee Relations and vendor management
  </li>
  <li>
   Maintain employee attendance records and vacation time
  </li>
  <li>
   Maintain HR Systems
  </li>
  <li>
   Manage HR&rsquo;s vendor bills and ensure the accuracy.
  </li>
  <li>
   Conduct the employee documents filing and perform data validation
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   0-1 years previous experience in Human Resources
  </li>
  <li>
   Internships are a plus
  </li>
  <li>
   Fluency in Mandarin or Cantonese is a plus
  </li>
  <li>
   Bachelor's Degree
  </li>
  <li>
   Degree in Human Resources or related is a plus
  </li>
 </ul>
</div>


Entry Level Human Resources Analyst

Metropolitan Transportation Authority

<div><p><b>Description</b><br>
</p><br>
<br>
<b>Job Information</b><br>
Title: Staff Analyst/Transportation Planner Series
<br>
First Date of Posting: 09.03.2025<br>
Last Date of Filing: Open till filled
<br>
Authority: OA / TA
<br>
Department: Operations Planning
<br>
Division/Unit: Rail Planning
<br>
Reports for Director Rail Network Planning &amp; Operations Improvement<br>
Work Location: 2 Broadway, New York NY 10004<br>
Hours of Work: 9AM to 5PM
<br>
<br>
<b>Staff Analyst Series</b><br>
TA EMPLOYEES MUST BE PERMANENT CIVIL SERVICE ASSOCIATE STAFF ANALYST, STAFF ANALYST I OR STAFF ANALYST II IN ORDER TO BE CONSIDERED
<br>
<br>
<b>Responsibilities</b><br>
The selected candidate will work as part of a team responsible for planning subway service for permanent operations, temporary operations for capital work and maintenance, special events, and emergencies. The candidate will coordinate with other NYCT departments and divisions, and may be required to work with software developers, data analysts, engineers, planners, and operations management and supervision. The ideal candidate will have an excellent understanding of transit planning practices and some familiarity with the general planning context of NYC and its transportation systems.
<br>
<b>Responsibilities may include:</b><ul><li>
Developing and assisting in the implementation of permanent and temporary service design and frequency recommendations based on quantitative analysis of current and projected future passenger demand, operational factors, and current and projected infrastructure constraints.</li><li>
Evaluating capital improvement proposals based on passenger demand, operational factors, and infrastructure requirements.</li><li>
Preparing fleet plans and forecasts. Preparing analyses and simulations evaluating current and proposed subway operations and proposed capital investments, such as CBTC signaling and infrastructure investments</li><li>
Statistical/quantitative analyses of rail operations data (running times, frequency, reliability, etc.).</li><li>
Observing and reporting on service, including estimating train loads.</li><li>
Preparing customer information materials for planned service changes.</li></ul><br>
<br>
<b>Compensation</b><br>
<b>Transportation Planner Series</b><br>
Principal Transportation Planner (OA $96,595- $128,289<br>
Senior Transportation Planner (OA) $91,154 &ndash; $116,207<br>
Transportation Planner (OA): $80,256 - $103,356<br>
Assistant Transportation Planner (OA) $68,627 - $81,242<br>
<br>
<b>Staff Analyst Series</b><br>
Associate Staff Analyst (TA): $96,568 - $125,031(New Hire Rate: $83,971)<br>
Staff Analyst II (TA): $85,425- $95,142(New Hire Rate: $74,284)<br>
Staff Analyst I (TA): $73,571- $87,099 (New Hire Rate: $63,972)<br>
<br>
Associate Staff Analyst (OA): $90,511 - $117,195<br>
Staff Analyst II (OA): $80,071- $89,179<br>
Staff Analyst I (OA): $68,962 - $81,642<br>
<br>
<b>Education and Experience</b><br>
<b>Principal Transportation Planner</b><br>
A Baccalaureate degree from an accredited college with a major in one or more of the following: engineering, urban studies, geography, transportation science, urban planning, economics, business, public administration, political science or related fields; and five (5) years of full-time paid experience in transportation planning, scheduling or operations. A master&rsquo;s degree in any of the fields listed for the baccalaureate degree may substitute for one (1) year of the required experience.<br>
<br>
<b>Senior Transportation Planner</b><br>
A Baccalaureate degree from an accredited college with a major in one or more of the following: engineering, urban studies, geography, transportation science, urban planning, economics, business, public administration, political science or related fields; and four (4) years of full-time paid experience in transportation planning, scheduling or operations. A master&rsquo;s degree in any of the fields listed for the baccalaureate degree may substitute for one (1) year of the required experience.<br>
<br>
<b>Transportation Planner</b><br>
Must possess education as stated above plus two (2) years of full-time paid experience in transportation operations planning or a satisfactory combination of education and experience.<br>
<br>
<b>Assistant Transportation Planner</b><br>
Must possess education as stated above plus one (1) year of full-time paid experience in transportation operations planning or a satisfactory combination of education and experience.<br>
<br>
<b>Associate Staff Analyst
</b><br>
A Master&rsquo;s degree from an accredited college with a major in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and ONE(1) year of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, fiscal management or in a related field; OR
<br>
Baccalaureate degree from an accredited college and THREE (3) years of satisfactory full-time professional experience in the areas described in 1 above.<br>
<br>
<br>
<b>Staff Analyst I &amp; Staff Analyst II
</b><br>
A master&rsquo;s degree from an accredited college or science, economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, or urban studies, or a Juris Doctor degree from an accredited law school; or
<br>
A baccalaureate degree from an accredited college or university and two years of satisfactory fulltime professional experience in one or a combination of the following areas: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area; or
<br>
An associate degree or completion of 60 semester credits from an accredited college or university and four years of satisfactory full-time professional experience as described in &quot;2&quot; above; or
<br>
A four-year high school diploma or its educational equivalent and six years of satisfactory full-time professional experience as described in &quot;2&quot; above; or
<br>
A combination of education and/or experience equivalent to &quot;1&quot;, &quot;2&quot;, &quot;3&quot;, or &quot;4&quot; above. College education may be substituted for professional experience at the rate of 30 semester credits from an accredited college or university for one year of experience. However, all candidates must have a high school diploma.
<br>
<br>
<b>Desired Skills</b><br>
Excellent presentation, communication, and writing skills<br>
Proficiency in technical writing and data analysis
<br>
Fluency in Microsoft Office applications, especially Excel and Word and GIS
<br>
Knowledge of New York City Transit subway and/or bus system and the geography of New York City are highly desirable.
<br>
Selection Method<br>
Based on evaluation of education, skills, experience and interview.
<br>
Appointment may be at a comparable level to the current level of the selected candidate (if necessary).
<br>
<br>
<b>Other Information</b><br>
<i>Pursuant to the New York State Public Officers Law &amp; the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the &ldquo;Commission&rdquo;).</i><br>
<br>
<b>Equal Employment Opportunity</b><br>
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
<br>
<br>
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.</div>

Staff Analyst/Transportation Planner Series - Operations Planning

NFP Corp

<div><p><b>Who We Are:</b></p>
<p>
Wealthspire Advisors, founded in 1995, is a New York City-based, independent registered investment Advisory firm with more than 380 employees serving clients from 20+ offices. With a strong commitment to a fiduciary business model, the firm believes in connecting all aspects of a client's financial life to deliver thoughtful, collaborative strategies that focus on what is most important to each client. Wealthspire Advisors acts as a wealth manager, investment Advisor, consultant, and constant partner in helping clients achieve their aspirations. For more information on Wealthspire Advisors, please visit www.wealthspire.com.</p><br>
<p><b>
Summary:</b></p>
<p>
The Human Resource Coordinator aids with and facilitates the human resource processes at all business locations. This role provides administrative support to the human resource function as needed, including onboarding and offboarding processes, record-keeping, file maintenance and HRIS entry.</p>
<p>
</p><p><b>Supervisory Responsibilities:</b></p>
<ul>
<li>None</li>
</ul>
<p></p><p><b>Duties/Responsibilities:</b></p>
<ul>
<li>Performs customer service functions by answering employee requests and questions.</li>
<li>Completes Forms I-9, verifies I-9 documentation and maintains I-9 files.</li>
<li>Assists with the onboarding and offboarding process.</li>
<li>Assists with the preparation of the performance review process.</li>
<li>Assists with recruitment and interview process.</li>
<li>Schedules meetings as requested.</li>
<li>Files documents into appropriate employee files.</li>
<li>Assists or prepares correspondence as requested.</li>
<li>Performs other related duties as assigned.</li>
</ul>
<p></p><p><b>Required Skills/Abilities:</b></p>
<ul>
<li>Excellent verbal and written communication skills.</li>
<li>Excellent interpersonal and customer service skills.</li>
<li>Excellent organizational skills and attention to detail.</li>
<li>Working understanding of human resource principles, practices and procedures.</li>
<li>Excellent time management skills with a proven ability to meet deadlines.</li>
<li>Ability to function well in a high-paced and at times stressful environment.</li>
<li>Proficient with Microsoft Office Suite or related software.</li>
</ul>
<p></p><p><b>Education and Experience:</b></p>
<ul>
<li>Bachelor's degree in human resources or related field and/or equivalent experience.</li>
<li>At least two years related experience required.</li>
</ul>
<p></p><p><b>What We Offer:</b></p>
<p>
NFP, an Aon company, and Wealthspire Advisors is proud to offer a competitive salary, PTO &amp; paid holidays, 401(k) with match, exclusive discount programs, health &amp; wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $60,000 &ndash;$72,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.</p><br>
<p><b>
Wealthspire and You... Better Together!</b></p>
<p>
NFP and Wealthspire Advisors is an inclusive Equal Employment Opportunity employer.</p></div>

HR Coordinator

Robert Walters

<div>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  The HR Coordinator supports the Human Resources department by performing a variety of administrative and operational tasks. This role is essential in ensuring smooth day-to-day HR processes, including onboarding, employee records management, HRIS data entry, reporting, and compliance tracking. The HR Coordinator works closely with HR Business Partners and other HR team members to support the employee lifecycle and maintain efficient HR operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Assist with onboarding and offboarding processes, including preparing new hire paperwork and coordinating orientation schedules.
  </li>
  <li>
   Maintain accurate and up-to-date employee records in the HRIS system.
  </li>
  <li>
   Respond to employee inquiries regarding HR policies, benefits, and procedures.
  </li>
  <li>
   Support recruitment efforts by scheduling interviews, posting job ads, and communicating with candidates.
  </li>
  <li>
   Generate regular and ad-hoc reports from HR systems for compliance and decision-making purposes.
  </li>
  <li>
   Track and maintain compliance-related documentation (e.g., training completion, I-9s, EEO data).
  </li>
  <li>
   Coordinate employee changes (promotions, transfers, terminations) in HR systems and ensure proper documentation.
  </li>
  <li>
   Assist with benefits administration, including enrollments, changes, and employee communications.
  </li>
  <li>
   Participate in HR projects and initiatives as needed.
  </li>
  <li>
   Ensure confidentiality and data privacy in all HR-related matters.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field (or equivalent experience).
  </li>
  <li>
   1&ndash;2 years of experience in an administrative or HR support role preferred.
  </li>
  <li>
   Familiarity with HR processes and employment laws is a plus.
  </li>
  <li>
   Proficiency in Microsoft Office Suite; experience with HRIS systems is a plus.
  </li>
  <li>
   Strong organizational skills and attention to detail.
  </li>
  <li>
   Excellent communication and interpersonal skills.
  </li>
  <li>
   Ability to handle sensitive and confidential information with discretion.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <em>
   As a Disability Confident Employer, Robert Walters is committed to offering a fully inclusive and accessible recruitment process to all candidates. If you require any accommodation or adjustments as a result of a disability, impairment or health condition, please do not hesitate to let me know.
  </em>
 </p>
</div>


Human Resources Coordinator

Insight Global

<div>
 <p>
  Required Skills &amp; Experience
 </p>
 <p>
  <br/>
 </p>
 <p>
  &middot; Bachelor&rsquo;s degree or relevant procurement/operations experience, ideally from an internship
 </p>
 <p>
  &middot; Strong team player and self-starter with excellent communication and problem-solving skills.
 </p>
 <p>
  &middot; Ability to multitask, prioritize, and manage time in a fast-paced environment.
 </p>
 <p>
  &middot; Attention to detail, resourceful, and capable of handling multiple stakeholder requests.
 </p>
 <p>
  &middot; Comfortable absorbing and retaining technical project information
 </p>
 <p>
  <br/>
 </p>
 <p>
  Job Description
 </p>
 <p>
  <br/>
 </p>
 <p>
  A client is looking for an entry-level Procurement Associate to join their team. This will be an onsite role that will include the following responsibilities: This role will support the purchasing process ensuring goods and services are acquired efficiently, accurately, and in compliance with company policies. The ideal candidate will support multiple digital teams across financial and procurement functions while collaborating with business owners, finance, sourcing, and legal teams on domestic and international vendor requests. This position also plays a key role in overseeing our procurement workflow and managing purchase order renewals across business units. Responsibilities &middot; Maintain Jira Kanban board, create procurement tickets, and attend weekly stand-ups. &middot; Respond to communications via email, Slack, and Teams; follow up on outstanding requests. &middot; Coordinate with finance, HR, facilities, and help desk for new hire onboarding and SSO setup. &middot; Assist in purchase requisition creation, PO processing, and warranty renewals; procure laptops, equipment, and hardware. &middot; Communicate with vendors for hardware/warranty quotes, delivery timelines, and onboarding needs. &middot; Update Smartsheet dashboards for vendor management and warranty tracking. &middot; Prepare expense reports via Concur and manage corporate card usage. &middot; Maintain internal knowledge spaces: VMO Dashboard, Confluence, SharePoint; assist in Microsoft Power BI rollout. &middot; Organize procurement documentation and reports via OneDrive. &middot; Support procurement reporting, cost analysis, invoice tracking, vendor setup, and spend analysis. &middot; Drive continuous improvements across procurement processes. &middot; Collaborate with VMO Analyst to review approval/budget requests for Finance Director. &middot; Support team as needed, including team building catering and event coordination.
 </p>
</div>


Procurement Associate

NYC Health + Hospitals

<div><div><div><h2 class="jobSectionHeader"><b>About NYC Health + Hospitals</b></h2><div><br>
<div><div>
</div><p>NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city&rsquo;s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.</p><p>
At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Work Shifts</b></h2><div><div><div><br>
</div><p><br>
<b>9:00 A.M &ndash; 5:00 P.M</b></p><br>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Duties &amp; Responsibilities</b></h2><div><br>
<div><div>
</div><p>Purpose of Position:<br>
Under general supervision, with some latitude for independent judgement and initiative, coordinates and implements<br>
one or more personnel and/or labor relations functions, such as applicant recruitment, background investigations<br>
and onboarding, benefits and leaves administration, classification, wage and salary administration, learning and<br>
development, personnel compliance and records management, and employee relations. Ensures compliance with<br>
all applicable NYC Health + Hospitals policies and procedures, and all applicable federal, state, and local laws.<br>
Examples of Typical Tasks:<br>
1. Advertises staffing needs; recruits, screens and facilitates placement of candidates for employment; and<br>
participates in recruitment events, as needed.<br>
2. Ensures that applicable positions are filled through the civil service testing and selection process, including<br>
staffing and attending hiring events and participating in interviews, while maintaining compliance with all relevant<br>
civil service and NYC Health + Hospitals laws, rules and regulations.<br>
3. Coordinates the onboarding of new hires and transfers, including background investigations, civil service<br>
processing, work/education verification, data entry, and review of employment documents.<br>
4. Reviews and processes employment transactions (e.g., promotions, salary adjustments, data changes) in<br>
PeopleSoft, and issues corresponding notifications.<br>
5. Resolves and/or appropriately redirects employee assistance, employee relations, and labor relations inquiries<br>
and issues, as necessary.<br>
6. Implements, coordinates, and monitors training activities, including employee orientation programs and annually<br>
required trainings; may analyze training needs and propose recommendations.<br>
7. Coordinates the monitoring and maintenance of performance management programs and records, ensuring that<br>
evaluations are completed in accordance with applicable procedures; provides notifications and assistance to<br>
employees and supervisors, as needed.<br>
8. Maintains regulatory compliance by ensuring the accurate completion and periodic auditing of personnel and<br>
background records; issues prompt notifications regarding inconsistencies and employee credential expirations;<br>
prepares related reports, as necessary.<br>
9. Assists in collective bargaining negotiations, arbitration, mediation and other proceedings by collecting and<br>
preparing relevant information and supporting documentation; may participate in calculating cost estimates and<br>
conducting other analyses pertaining to union requests.<br>
10. Participates in processing and investigating employee grievances, assists with recommendations for effective<br>
resolutions, and may meet with employees and their representatives to provide requested information.<br>
11. Administers employee benefit plans and programs, and assists employees with options, enrollment, and<br>
changes.<br>
12. Coordinates the collection, analysis, and presentation of workforce-related data, including recruitment/retention<br>
reporting and wage and salary analyses.<br>
13. Participates in internal/external quality assurance/performance improvement (QA/PI) activities, programs, and<br>
training, as required.<br>
14. May participate in special projects to determine the effectiveness of various personnel programs, and may<br>
engage in policy studies involving alternatively proposed programs, policies and procedures.<br>
15. May be responsible for supervising and training newly-hired and incumbent staff.<br>
16. Performs other related duties, as assigned.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b></h2><div><br>
<div><div>
</div><p>1. Bachelor&rsquo;s Degree from an accredited college or university in Human Resources Management, Labor Relations, Public Relations, Healthcare Administration, or a related discipline; or<br>
2. Associate&rsquo;s Degree from an accredited college or university in Human Resources Management, Labor Relations, Public Relations, Healthcare Administration, or a related discipline and two (2) years of relevant experience in human resources or personnel administration, labor relations, employee relations, learning and development, talent acquisition, customer service (providing information and resolving customer concerns), or a related administrative support function; or<br>
3. High School Diploma or its educational equivalent and four (4) years of relevant experience, as described in &ldquo;2&rdquo; above.</p>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Department Preferences</b></h2>
<div>
<div></div><div><ul><li>Transactional Human Resources experience, including background investigations</li><li>
Working knowledge of PeopleSoft</li><li>
Strong customer service skills</li><li>
Analytical and problem-solving skills</li><li>
Advanced Excel skills</li><li>
2 years of Human Resources experience</li></ul>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>Benefits</b></h2><div><br>
<div><div>
</div><p>NYC Health and Hospitals offers a competitive benefits package that includes:</p><ul><li>
Comprehensive Health Benefits for employees hired to work 20+ hrs. per week</li><li>
Retirement Savings and Pension Plans</li><li>
Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts</li><li>
Loan Forgiveness Programs for eligible employees</li><li>
College tuition discounts and professional development opportunities</li><li>
College Savings Program</li><li>
Union Benefits for eligible titles</li><li>
Multiple employee discounts programs</li><li>
Commuter Benefits Programs</li></ul>
</div></div></div></div><div><div><h2 class="jobSectionHeader"><b>How To Apply</b></h2><div><br>
<div><div>
</div><p>If you wish to apply for this position, please apply online by clicking the &quot;Apply for Job&quot; button.</p></div></div></div></div></div>

Personnel Labor Relations Associate

<div><p><b>Description</b>
</p><p>JOB TITLE: Technical Support Analyst &ndash; Levels 1-5 (TCU)
</p><p>SALARY RANGE: Level 1 $58,963 - $84,233</p><p>
 Level 2 $64,859 - $92,656</p><p>
 Level 3 $71,345 - $101,922</p><p>
 Level 4 $78,480 - $112,114</p><p>
 Level 5 $89,531 - $127,901</p><p>
DEPT/DIV: Information Technology</p><p>
SUPERVISOR: Manager, IT Client Support C</p><p>
LOCATION: 2 Broadway, New York, NY</p><p>
HOURS OF WORK: 9:00 AM - 5:30 PM (8 hours/day) or as required</p><p>
The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation&rsquo;s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.</p><p>
Summary:</p><p>
The primary purpose of this position is to provide technical support to clients who use computer hardware, software, telecommunications, and technology services as part of their MTA work responsibilities so that these clients can successfully and reliably utilize the technology necessary for them to perform their assigned duties.
</p><p>This technical support includes but is not limited to the following: desktop computers, phones/phone services, mobile devices &ndash; phones/phone services, tablets, laptops, etc., and related devices, as well as printers and other peripheral devices and accessories, software installed, software accessed, voice and data communications, and related central support systems.</p><p>
The goal is that a Technical Support Analyst can and will provide seamless integrated technical support service to the client across all of these platforms and services.</p><p></p><p>
Responsibilities:</p><p>
Level 1</p><ul><li>
Provide technical support services to clients at MTA sites and in remote locations, including, but not limited to:</li></ul><ul><li>
Preparation and installation of hardware devices, software, apps, and files, and connection to data, voice, and mobile networks as required</li><li>
Update, upgrade, and replacement of hardware devices and software</li><li>
Installation of and connection to software, apps, and files, and upgrade of and connection to software, apps, and files</li><li>
Reassignment of hardware devices and connection to networks as required</li><li>
Relocation of hardware devices and connection to networks as required</li><li>
Coordination for the setup of users with appropriate access to hardware devices, software, apps, files, systems, and networks, etc.</li><li>
Provision of maintenance services on hardware devices and software</li><li>
Other requests are designed to provide the necessary systems access to the client</li></ul><p>
This includes all necessary tasks for deployment so that the client can use the hardware devices as intended, with full operational access to the requested service(s). Deployment encompasses all the processes involved in getting new software or hardware up and running properly in its environment, including installation, configuration, running, testing, and making necessary changes.</p><ul><li>
Such technical support services can be delivered in person, on-site at any MTA-designated location, or remotely, to MTA clients for any MTA organization, unit, group, or project.</li><li>
 Respond to reported incidents and troubleshoot and resolve issues with hardware devices, software, access, and connectivity
</li><li>Perform technical support services on project-related work such as hardware devices and software, systems implementations, set-up of new sites, etc.
</li><li>Provide second level support for IT-related technical problems and services. This includes issues not resolvable at the Level 1 and provides in-depth technical support, and, where necessary, basic product and service support.</li><li>
Access, enter, and maintain MTA data on various vendor portals (such as those used by wireless vendors, hardware device vendors, software/apps vendors, etc.), necessary to provide access, track progress, and record service to MTA users</li><li>
Utilize administration and related tools (such as ARS, and AirWatch management portal to manage mobile passwords and accounts) necessary to complete a service request, resolve an incident, complete a project task, etc.</li><li>
Maintain departmental records in a timely and accurate manner for all services provided in accordance with MTA policies and procedures when deploying, installing, maintaining, servicing, and deinstalling IT assets, utilizing systems as identified by the MTA. This includes system entry of all incident, service request, and project data in accordance with IT requirements.</li><li>
Participate in the evaluation of new products and technologies.</li></ul><p></p><p><br>
Level 2</p><p>
Same as Level 1, with the following additional responsibilities:</p><ul><li>
Prepare documentation necessary to assist user clients and IT staff for items in the unit's area of responsibility. This includes such items as help files, &quot;how-to&quot; videos, service alerts, etc.
</li><li>Respond to reported incidents and troubleshoot and resolve issues with hardware devices, software, access, and connectivity
</li><li>Perform technical support services on project-related work such as hardware devices and software, systems implementations, set-up of new sites, etc.
</li><li>Evaluate non-standard user requests and requirements and recommend effective technological solutions.</li><li>
Guide less senior staff in the performance of their tasks.</li></ul><p></p><p><br>
Level 3</p><p>
Same as Level 2 with the following additional responsibilities:</p><ul><li>
Assist with supporting, maintaining, and administering central user systems such as the corporate email system and environment, the voice phone systems (such as UCaaS), voice mail, and mobile phone systems, etc.</li><li>
Design and engineer solutions and standards to be applied within the unit's area of responsibility.</li><li>
Perform and coordinate electronic data discoveries, maintaining confidentiality and meeting required deliverable time frames.</li></ul><p></p><p><br>
Level 4</p><p>
Same as Level 3 with the following additional responsibilities:</p><ul><li>
Provide Level 1 coverage at the IT Service Desk as needed. This includes basic help desk resolution and service desk delivery.</li></ul><ul><li>
Evaluate non-standard user requests and requirements, recommend effective technological solutions, and participate in and guide the implementation of such solutions.</li><li>
Plan, design, and engineer solutions and projects to be implemented within the unit's area of responsibility.</li><li>
Install and oversee the configuration and troubleshooting of complex hardware and/or software solutions, including those supporting critical functions and customer facing services.</li><li>
Contribute to the planning and coordination of tasks associated with technology related projects.</li></ul><p></p><p><br>
Level 5</p><p>
Same as Level 4 with the following additional responsibilities:</p><ul><li>
Provide second and higher-level help desk/support for IT-related technical problems and services. This includes issues not resolvable at the Level 1 and provides in-depth technical support, and, where necessary, expert product and service support.</li></ul><ul><li>
Assist with supporting, maintaining, and administering central user systems such as the corporate email system and environment, the voice phone systems (such as UCaaS), voice mail, and mobile phone systems, etc.</li><li>
Lead the planning and coordination of tasks and activities in support of IT-related projects and initiatives.</li><li>
Manage and participate in all technical and non-technical tasks, in support of IT-related projects and initiatives while ensuring that milestones are met according to plan, and the quality of the final product is high.</li></ul><p>
Qualifications</p><p>
Level 1</p><ul><li>
Associate degree in Computer Science, Information Technology, or related discipline. An equivalent combination of experience and education may be considered in lieu of a degree.
</li><li>Must possess basic knowledge and familiarity with installing, maintaining, and troubleshooting user resources, including, but not limited to, operating system software, MS Office suite, commercial off-the-shelf software and apps, desktops, laptops, mobile devices, phones, tablets, multi-function printers, internet technologies, remote access solutions, and all commonly used peripherals and accessories</li><li>
Ability to troubleshoot and support technical issues both remotely and on-site using standard MTA tools and techniques.
</li><li>Experience with and understanding of ServiceNow or similar ITIL-based ITSM (IT Service Management) systems preferred</li><li>
Ability to read and understand schematic diagrams, technical manuals, and documentation such that supported equipment and software can be maintained with minimal training.</li><li>
Must be skilled in personal computer and mobile phone usage, including Microsoft Office Suite (Word, Excel, PowerPoint, etc.), email, texting, video communications, etc.</li><li>
Strong oral and written communication skills.</li><li>
Strong analytical skills.</li><li>
Strong people skills.</li><li>
Must be able to move and lift up to 25 lbs. of equipment such as monitors, keyboards, CPUs, printers, laptops, firewalls, switches, and other technology devices etc.</li><li>
Must possess a valid driver's license.</li></ul><p></p><p>
Level 2</p><p>
Same as Level 1, with the following additional qualifications:</p><ul><li>
Associate degree in Computer Science, Information Technology, or related discipline. An equivalent combination of experience and education may be considered in lieu of a degree.
</li><li>Must possess a minimum of 2 years&rsquo; experience providing direct IT technical support to IT users by installing, maintaining and supporting user devices (e.g. desktop, mobile, etc.), software/apps, peripheral devices, and accessories and related technologies, and/or voice and/or data telecommunications technologies and network resources and protocols, or a Bachelor&rsquo;s Degree in Computer Science or related fields.
</li><li>Proven knowledge and familiarity with installing, maintaining, and troubleshooting user resources, including, but not limited to, operating system software, MS Office suite, commercial off-the-shelf software and apps, desktops, laptops, mobile devices, phones, tablets, multi-function printers, internet technologies, remote access solutions, and all commonly used peripherals and accessories</li></ul><p></p><p><br>
Level 3</p><p>
Same as Level 2 with the following additional qualifications:</p><ul><li>
Bachelor's degree in Computer Science, Information Technology, or related discipline. An equivalent combination of experience and education may be considered in lieu of a degree. Must possess a minimum of 1 year of experience providing direct IT technical support to IT users by installing, maintaining, and supporting user devices (e.g., desktop, mobile, etc.), software/apps, peripheral devices, and accessories, and related technologies, and/or voice and/or data telecommunications technologies and network resources and protocols;
</li><li>Strong knowledge and familiarity with installing, maintaining, and troubleshooting user resources, including, but not limited to, operating system software, MS Office suite, commercial off-the-shelf software and apps, desktops, laptops, mobile devices, phones, tablets, multi-function printers, internet technologies, remote access solutions, and all commonly used peripherals and accessories</li><li>
Ability to provide direction to less senior staff members.</li><li>
Ability to design &amp; engineer technical solutions and standards.</li><li>
Ability to perform electronic data recovery and computer forensics efficiently, utilizing industry standard tools.</li></ul><p></p><p><br>
Level 4</p><p>
Same as Level 3 with the following additional qualifications:</p><ul><li>
Bachelor's degree in Computer Science, Information Technology, or related discipline. An equivalent combination of experience and education may be considered in lieu of a degree. Must possess a minimum of 3 years&rsquo; experience providing direct IT technical support to IT users by installing, maintaining, and supporting user devices (e.g., desktop, mobile, etc.), software/apps, peripheral devices, and accessories, and related technologies, and/or voice and/or data telecommunications technologies and network resources and protocols.</li><li>
Demonstrated advanced knowledge and familiarity with installing, maintaining, and troubleshooting user resources, including, but not limited to, operating system software, MS Office suite, commercial off-the-shelf software and apps, desktops, laptops, mobile devices, phones, tablets, multi-function printers, internet technologies, remote access solutions, and all commonly used peripherals and accessories</li><li>
Demonstrated ability to troubleshoot and support technical issues both remotely and on-site using standard MTA tools and techniques.</li><li>
Demonstrated ability to plan activities and provide advanced direction to less senior staff members.</li><li>
Demonstrated ability to plan, present, and apply complex technology solutions to solve critical business requirements effectively and efficiently.</li><li>
Demonstrated ability to perform electronic data recovery and computer forensics efficiently, utilizing industry standard tools.</li><li>
Proven experience working with senior-level staff</li></ul><p></p><p><br>
Level 5</p><p>
Same as Level 4 with the following additional qualifications:</p><ul><li>
Bachelor's degree in Computer Science, Information Technology, or related discipline. An equivalent combination of experience and education may be considered in lieu of a degree.
</li><li>Must possess a minimum of 5 years&rsquo; experience providing direct IT technical support to IT users by installing, maintaining, and supporting user devices (e.g., desktop, mobile, etc.), software/apps, peripheral devices, and accessories, and related technologies, and/or voice and/or data telecommunications technologies and network resources and protocols.</li><li>
Must demonstrate highly developed knowledge of current industry standard IT technologies and market trends.</li></ul><p></p><p><br>
OTHER INFORMATION:</p><p>
This is a resume-based position in the collective bargaining unit represented by the Transportation Communications Union (TCU) and will be governed by the terms of the associated TCU collective bargaining agreement for IT employees. As such, candidates selected for this position will be represented by TCU and be on MTA payroll. In addition, candidates selected may be required to work at any MTA Agency location.</p><p></p><p><br>
Pursuant to the New York State Public Officers Law &amp; the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the &ldquo;Commission&rdquo;).</p><p></p><p><br>
Equal Employment Opportunity</p><p>
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.</p><p>
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.</p></div>

Technical Support Analyst Level 1-5

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