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erp it application support specialist

Ansar Gallery

Job Summary:The ERP IT Application Support Specialist is responsible for providing functional and technical support for the organization&rsquo;s ERP system and integrated business applications. This role ensures system reliability, resolves user issues, assists with configuration and upgrades, and collaborates with business users and technical teams to enhance ERP functionality and efficiency.Key Responsibilities:1. Application Support<ul><li>Provide day-to-day functional and technical support for ERP modules (e.g., Finance, Procurement, Inventory, HR, Manufacturing, Sales).</li><li>Diagnose and resolve ERP-related incidents, service requests, and data issues in a timely manner.</li><li>Monitor system performance and ensure the ERP application runs efficiently.</li><li>Log, track, and manage incidents through the IT helpdesk system (e.g., ServiceNow, Jira, or equivalent).</li></ul>2. System Maintenance &amp; Configuration<ul><li>Support ERP configuration, testing, and deployment of new features, patches, and updates.</li><li>Coordinate system upgrades and patches with IT infrastructure and vendor teams.</li><li>Maintain user access rights and security roles according to company policies.</li><li>Ensure data integrity and assist with database maintenance or cleanup as needed.</li></ul>3. User Training &amp; Documentation<ul><li>Provide user training, create manuals, FAQs, and technical documentation.</li><li>Assist with onboarding new users and promote best practices in ERP usage.</li></ul>4. Continuous Improvement &amp; Projects<ul><li>Collaborate with business analysts and process owners to identify opportunities for system optimization and automation.</li><li>Participate in ERP enhancement projects, testing (UAT), and rollout activities.</li><li>Liaise with ERP vendors or third-party support partners to resolve advanced technical issues.</li></ul>Qualifications &amp; Experience:Education:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, Business Systems, or related field.</li></ul>Experience:<ul><li>2&ndash;5 years of experience supporting ERP systems (e.g., SAP, Oracle, Microsoft Dynamics, NetSuite, Infor, Epicor, or similar).</li><li>Experience with ERP integrations, workflows, and reporting tools (e.g., Power BI, SQL, Crystal Reports).</li><li>Familiarity with ITIL processes (Incident, Problem, Change Management).</li></ul>Technical Skills:<ul><li>Basic understanding of databases (SQL queries, data analysis).</li><li>Knowledge of ERP configuration and troubleshooting.</li><li>Understanding of APIs, system interfaces, and middleware (preferred).</li><li>Proficiency in Excel and data management tools.</li></ul>Soft Skills:<ul><li>Strong analytical and problem-solving abilities.</li><li>Excellent communication and user support skills.</li><li>Ability to prioritize and manage multiple issues simultaneously.</li><li>Team-oriented with strong collaboration and customer service mindset.</li></ul>Key Performance Indicators (KPIs):<ul><li>ERP system uptime and performance metrics.</li><li>Average resolution time for support tickets.</li><li>User satisfaction ratings.</li><li>Successful completion of ERP enhancements and upgrades.</li><li>Data integrity and compliance with internal policies.</li></ul>Job Type: Full-timePay: QAR5,000.00 - QAR7,500.00 per month

ERP IT Application Support Specialist

<div>
 
 Role Overview
 
 
 
 We are seeking
 
 Shared Services Analysts and Specialists
 
 to support the organization&rsquo;s centralized functions, including HR, Finance, IT, and Administration. This role focuses on
 
 streamlining processes, enhancing operational efficiency, and supporting multiple departments
 
 through effective shared services delivery.
 
 
 
 Requirements
 
 
 
 
 Key Responsibilities:
 
 
 
 
 For All Levels
 
 
 
 <ul>
 <li>
 Provide day-to-day support in HR, Finance, Corporate IT, and Administration.
 </li>
 <li>
 Standardize and streamline processes across departments to improve efficiency.
 </li>
 <li>
 Monitor and report on service delivery metrics.
 </li>
 <li>
 Identify opportunities to reduce operational costs and increase productivity.
 </li>
 <li>
 Ensure compliance with organizational policies and procedures.
 
 
 </li>
 </ul>
 
 Additional For Senior Analyst / Specialist
 
 
 
 <ul>
 <li>
 Lead process improvement initiatives and workflow optimization projects.
 </li>
 <li>
 Provide guidance to junior staff and support cross-functional collaboration.
 </li>
 <li>
 Analyze operational data to identify inefficiencies and recommend solutions.
 </li>
 <li>
 Assist in implementing shared services best practices and automation tools.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Education: Bachelor&rsquo;s degree in Business Administration, Finance, HR, IT, or related field.
 </li>
 <li>
 Analyst / Specialist: 5&ndash;7 years of experience in shared services, operations, or support functions.
 </li>
 <li>
 Senior Analyst / Specialist: 8&ndash;10 years of progressive experience, including process improvement and cross-functional support.
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Strong organizational, analytical, and problem-solving skills.
 </li>
 <li>
 Knowledge of shared services operations and process optimization techniques.
 </li>
 <li>
 Proficiency in relevant software and business systems (HRIS, ERP, Finance systems).
 </li>
 <li>
 Excellent communication and stakeholder management skills.
 </li>
 <li>
 For Senior Level: Ability to lead initiatives, mentor junior staff, and influence operational decisions.
 
 
 </li>
 </ul>
 
 Preferred Certifications
 
 
 
 <ul>
 <li>
 Lean Six Sigma, PMP, or relevant process improvement or functional certifications.
 </li>
 </ul>
</div>

Shared Services Analyst / Specialist (Mid & Senior Levels)

Venture Gulf Engineering W.L.L

Job Summary:The IT Specialist is responsible for overseeing all technology operations and evaluating them according to the organization&rsquo;s goals. This includes managing IT staff, ensuring data security, implementing new systems, maintaining network infrastructure, and providing reliable technology solutions to improve business efficiency and productivity.Key Responsibilities:1. Strategic Leadership<ul><li>Develop and implement IT strategies aligned with organizational goals.</li><li>Lead the digital transformation initiatives and technology upgrades.</li><li>Plan the IT budget and ensure cost-effectiveness of technology investments.</li><li>Establish IT policies, systems, and standards to support efficient operations.</li></ul>2. Infrastructure &amp; Systems Management<ul><li>Oversee the installation, configuration, and maintenance of servers, networks, and hardware.</li><li>Ensure high availability of network and systems infrastructure.</li><li>Manage system backups, disaster recovery, and business continuity plans.</li><li>Supervise the implementation and maintenance of enterprise software systems (ERP, HRMS, etc.).</li></ul>3. Cybersecurity &amp; Data Protection<ul><li>Implement and monitor data security measures to protect against cyber threats.</li><li>Ensure compliance with data privacy regulations (e.g., GDPR, ISO, NCA, etc.).</li><li>Conduct regular IT audits, risk assessments, and vulnerability testing.</li></ul>4. Team Management<ul><li>Lead and mentor IT staff, fostering skill development and accountability.</li><li>Allocate resources and delegate tasks effectively.</li><li>Conduct performance evaluations and provide technical guidance when necessary.</li></ul>5. Support &amp; Maintenance<ul><li>Oversee IT helpdesk operations and ensure timely resolution of issues.</li><li>Manage software licensing, hardware procurement, and vendor relationships.</li><li>Ensure optimal performance and uptime for all IT systems.</li></ul>6. Innovation &amp; Improvement<ul><li>Stay current with emerging technologies and recommend relevant upgrades.</li><li>Evaluate and implement automation solutions to improve efficiency.</li><li>Collaborate with other departments to understand and fulfill their technology needs.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field (Master&rsquo;s preferred).</li><li>Minimum 8&ndash;12 years of IT experience, with at least 3&ndash;5 years in a leadership role.</li><li>Strong knowledge of networking, server management, cybersecurity, and enterprise systems.</li><li>Experience with cloud platforms (AWS, Azure, Google Cloud) is an advantage.</li><li>Excellent problem-solving, analytical, and decision-making skills.</li><li>Strong leadership, communication, and project management abilities</li></ul>Key Skills:<ul><li>IT Strategy &amp; Planning</li><li>Network &amp; Infrastructure Management</li><li>Cybersecurity &amp; Risk Management</li><li>Budgeting &amp; Cost Control</li><li>Vendor &amp; Stakeholder Management</li><li>Cloud Computing &amp; Virtualization</li><li>ERP/CRM Systems Administration</li><li>Team Leadership &amp; Mentorship</li></ul>Working Conditions:<ul><li>Office-based with occasional travel to branch offices or project sites.</li><li>May require availability during non-business hours for emergency IT support.</li></ul>Job Type: Full-time

IT Specialist

Candidzone

Senior Functional Specialist (SAP FICO)This role will drive the strategic implementation andoptimization of SAP solutions, including S/4HANA and other ERP solutions,across financial, operationaldomains and drive digital transformation initiatives aligned with businessgoals reporting to Senior Manager - ICT.Key ResponsibilitiesFICO Solution Architecture (S/4HANA)- Design and configure SAP FICO (FI, CO, Treasury, BCM, BPC) solutions inS/4HANA environment.- Provide expert support for finance, costing, and fund managementoperations.- Ensure &amp; support compliance with IFRS, ICFR, Internal/External audits,and ISMS ISO 27001:2022 controls.- Manage master data, user roles, and authorization controls.- Lead the transition and optimization of financial processes in S/4HANA.- Lead integration of FI (GL, AA, AR ,AP &amp; VAT), CO (CCA, PCA, PC &amp; COPA)modules with MM, WM, ARIBA, SD, PM, PS, PP, QM &amp; HCM relating to Logistics,production,maintenance and process related process.S/4HANA-Specific Scope- Lead SAP teams and oversee full-cycle projects including S/4HANAimplementations, upgrades, and rollouts.- Define and execute SAP roadmaps aligned with business and IT strategies.- Ensure seamless integration with non-SAP ERP#s, cloud platforms, andtools like SAP Ariba &amp; Business Data Cloud.- Drive automation and process optimization across finance and operations.- Maintain alignment of SAP functionalities with organizational andregulatory requirements.- Implement innovations such as Fiori apps, and real-time analytics(SAC/other).- Drive continuous improvement and digital transformation initiatives.Strategic &amp; Operational Support - Collaborate with business units to alignSAP solutions with strategic objectives.- Provide training and support to end-users and finance teams.- Coordinate and ensure seamless business continuity with Infrastructuresection projects.Qualifications: Education- Master#s in finance or MBA- SAP Certified Associate Financials &amp; Costing (ECC6 / S/4HANA)- CA / CMA / PMP is preferredExperience- 10+ years in SAP operations Finance, Accounting and Costing- 5+ years in a leadership role managing SAP FICO in ECC / S/4HANA- Industry exposure in manufacturing (cement/any other mandatory),Construction, Property, Retail, Shipping and trading etc.Must have valid Qatar id and able to join immediateApply now :- Send CV to WhatsApp +97430662111Job Types: Full-time, Temporary

Hiring Now :- Senior Functional Specialist (SAP FICO)

Transpo Group Middle East

Our client, Qatar&rsquo;s leading integrated transport solutions provider &mdash; is seeking an experienced and proactive Enterprise Content Management (ECM) Specialist to play a key role in transforming the organization&rsquo;s information governance and digital collaboration ecosystem.Role OverviewThe ECM Specialist will lead the design, implementation, and optimization of enterprise content management strategies across the organization. This role will ensure that all business-critical content is structured, secure, accessible, and aligned with organizational goals &mdash; supporting cross-departmental collaboration and compliance with international standards.Key Responsibilities<ul><li>Develop and implement ECM strategies, including metadata management, content classification, and workflow automation.</li><li>Configure and administer ECM platforms such as SharePoint, OpenText, Alfresco, or equivalent to ensure seamless integration with ERP, CRM, and other enterprise systems.</li><li>Manage the full content lifecycle &mdash; from creation and approval to retention and disposal &mdash; in line with compliance standards (GDPR, HIPAA, SOX).</li><li>Conduct content audits to identify risks, inefficiencies, and areas for improvement.</li><li>Collaborate with IT Security to ensure data protection, access control, and compliance.</li><li>Provide training and support to users on ECM tools, best practices, and collaboration techniques.</li><li>Monitor system performance, troubleshoot technical issues, and oversee upgrades or migrations.</li><li>Generate insights and analytics reports to support business decision-making.</li><li>Stay up to date with evolving ECM technologies and recommend enhancements.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, Library Science, or a related field.</li><li>Minimum 3 years of experience in Enterprise Content Management, Document Management, or Information Governance.</li><li>Hands-on expertise in SharePoint, Adobe Experience Manager, IBM FileNet, or similar platforms.</li><li>Strong understanding of taxonomy development, records management, and digital asset management.</li><li>Experience with integration tools and APIs for connecting ECM systems.</li><li>Knowledge of compliance frameworks relevant to digital content and data management.</li><li>Excellent problem-solving and communication skills; able to interact with C-level stakeholders confidently.</li><li>Bilingual candidates (Arabic/English) are highly preferred.</li></ul>Job Type: Full-timeEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Enterprise Content Management: 5 years (Required)</li><li>Sharepoint: 5 years (Required)</li><li>APIs, integration tools: 5 years (Required)</li><li>IBM FileNet: 5 years (Required)</li><li>Adobe Experience Manager: 5 years (Required)</li><li>compliance frameworks: 5 years (Required)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>

Enterprise Content Management Specialist (ECM)

Qatar Museum Authority

<div><div><div>Key Accountabilities:</div><div><div>
Role Purpose: The Senior Technical Support Technician provides technical expertise in setting up, supporting, and maintaining IT assets, including PCs, laptops, printers, other peripherals and software. This role is responsible for managing and attending to user calls, ensuring prompt issue resolution and a positive user experience. Expertise in resolving IT incidents, fulfilling service requests, and managing escalations is essential.

The role actively collaborates with vendors and cross-functional teams to enhance operational efficiency while maintaining up-to-date knowledge of IT trends. It also focuses on knowledge base development, continuous learning, and seamless coordination within the various teams in the IT department. Additionally, the Senior Technical Support Technician contributes to policy enhancements by sharing insights from support activities. A user-centric approach is central to this role, ensuring effective call management, proactive maintenance, and an optimized IT support experience.

Duties and Responsibilities:
<div>
<ul><li>Technical Support Operations
<ul><li>Resolves technical issues of varying complexities and performs maintenance activities related to PCs, laptops, printers, and other IT assets.</li>
<li>Collaborate with vendors for technical support escalations and coordinate with various teams in the IT department to ensure prompt issue resolution</li>
<li>Evaluate products and services for suitability and performance.</li>
<li>Accords top priority for VIP &amp; VVIP tickets to ensure a superior level of technical assistance.</li>
<li>Participate in team meetings to discuss priorities, challenges, and share knowledge</li>
<li>Contributes to maintaining a culture of continuous improvement by sharing and encouraging innovative approaches to enhance efficiency of resolution (of incidents and service requests)</li>
</ul></li></ul><ul><li>Service Desk (Help Desk) Operations
<ul><li>Ensures the timely and effective resolution of IT incidents and service requests that are received through various communication channels, such as over phone (Call Management) and emails.</li>
<li>Participate in team meetings to discuss priorities, challenges, and share knowledge.</li>
<li>Must diligently use the ticketing system to provide clear, accurate and complete description of the ticket, progress made, issues encountered, risks faced, and steps taken to achieve closure of the ticket.</li>
<li>Contributes to maintaining a culture of continuous improvement by learning and sharing innovative approaches to enhance efficiency of resolution (of incidents and service requests)</li>
</ul></li></ul><ul><li>Coordination and Collaboration
<ul><li>Facilitate seamless collaboration and information exchange with the various teams in the IT department, other departments, vendors, and other stakeholders.</li>
<li>Provide insights into incidents and service requests that will contribute to enhanced efficiencies of process, controls and projects.
</li></ul></li></ul></div>4. Practices Productive Use of Escalations: Escalates and thereby engages the management&rsquo;s or the vendor&rsquo;s technical expertise to address incidents and service requests, as required.

5. Technical Expertise
<ul>
<li>Have an awareness of current IT trends and technologies to provide effective guidance and support</li>
<li>Assist the team in troubleshooting technical issues and provide solutions.</li>
</ul>
6. Practice Necessary Escalations: Escalate, as required to ensure management intervention, and engage specialist IT teams (such as the IT Applications section and the IT Infrastructure and Network section) and vendors to ensure timely resolution of incidents and service requests.

7. Knowledge Base Development
<ul>
<li>Facilitate the development of an extensive knowledge base by sharing information and experiences gained during support activities.</li>
<li>Contributed to the continuous learning culture within the team and practices the use of knowledge base for informed decision-making.</li>
</ul>
8. Policy and Procedure Enhancement: Act as a catalyst for policy and procedure enhancement by sharing information and experiences gained during support activities.

9. User Experience and User Feedback
<ul><li>Practices a user-centric approach within the team to ensure positive and constructive interactions with users.
</li><li>Contributes to incorporating user feedback into Help Desk processes to enhance speed and quality of services.</li>
</ul></div></div></div><div><div>Qualifications/Requirements:</div><div><div>
TECHNICAL SKILLS

Must have 3 years or more than 3 years of experience in:
<div>
<ul><li>Proficiency in troubleshooting and supporting Windows and macOS operating systems.</li></ul>
<ul><li>Expertise in setting up, configuring, and maintaining PCs, laptops, printers, and peripherals.</li></ul>
<ul><li>L1 &amp; L2 support experience of Active Directory (AD), including user account management, group policies, and access control.</li></ul>
<ul><li>L1 &amp; L2 support experience of Office 365 administration, including user setup, email configuration, and license management.</li></ul>
<ul><li>L1 &amp; L2 support experience of Microsoft Exchange (on-premises or cloud-based).</li></ul>
<ul><li>L1 &amp; L2 support experience of backup and recovery procedures for user data and systems.</li></ul>
<ul><li>Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPN, LAN/WAN).</li></ul>
<ul><li>Ability to diagnose and resolve Wi-Fi and wired network connectivity issues.</li></ul>
<ul><li>Experience with remote desktop tools (e.g., RDP, AnyDesk, TeamViewer, Microsoft Remote Assistance).</li></ul>
<ul><li>Experience with ticketing systems for logging and tracking IT support requests.</li></ul>
<ul><li>Basic understanding of enterprise endpoint security and antivirus solutions.</li></ul>
</div>
Note: L1 Support (First Level Support): Focuses on basic troubleshooting, initial diagnosis, and user assistance. Responsibilities include password resets, account creation, access management, basic configuration changes, and guiding users through common issues. L1 support follows documented procedures and escalates more complex problems to L2.

L2 Support (Second Level Support): Involves advanced troubleshooting, system administration, and issue resolution beyond L1 capabilities. Responsibilities include analyzing logs, modifying system configurations, investigating security and performance issues, managing escalations, and coordinating with vendors when needed. L2 support handles more complex technical tasks that require deeper expertise.

HELPDESK &amp; USER SUPPORT SKILLS

Must have 5 years or more than 5 years of experience in:

1.Call Management
<ul>
<li>Demonstrate strong call management skills by effectively logging, prioritizing, and tracking all support requests, ensuring a timely and organized resolution process.</li>
<li>Accurately categorize and assess the urgency of each support request to determine the correct priority level, ensuring critical issues are addressed promptly.</li>
<li>Ensure clear documentation of all user interactions, requests, and resolutions within the ticketing system, providing a detailed audit trail for follow-up.</li>
<li>Proactively escalate complex or unresolved issues to the appropriate second-line support or technical teams, ensuring smooth handovers and timely resolution.</li>
<li>Maintain a professional and positive attitude while interacting with users, providing exceptional service and maintaining high user satisfaction levels.</li>
<li>Follow up with users to ensure issues are resolved to their satisfaction and to confirm the effectiveness of the solutions provided.</li>
<li>Use a systematic approach to troubleshoot and address issues, ensuring that no request is overlooked, and every support call is handled with the utmost attention to detail.</li>
<li>Strong call management skills, including logging, prioritizing, and escalating support requests.</li>
</ul>
2. Ability to provide first-line support for software applications, troubleshooting common issues.

3. Experience in guiding users through IT processes and troubleshooting steps.

4. Ability to train and educate users on best practices, security policies, and IT tools.

5. Excellent problem-solving skills with a focus on delivering a positive user experience.

6. Ability to handle multiple tasks efficiently and prioritize based on business needs.

7. Strong documentation skills for maintaining knowledge bases, FAQs, and support guides.

Candidates with the experience below will be given preference

1. Microsoft Office Proficiency:
<ul><li>Strong skills in Word, Excel, and PowerPoint for creating incident reports, status updates, and technical documentation.
</li><li>Ability to generate data-driven insights using Excel and develop clear, professional presentations.</li>
</ul>
2. Application Support Experience:
<ul>
<li>Experience in troubleshooting and supporting one or more of the following application types: enterprise applications such as ERP systems (SAP, Oracle ERP, Microsoft Dynamics 365), CRM, web applications, mobile applications, IT service management tools (ServiceNow, Zendesk, Jir, collaboration platforms (SharePoint, Teams, Slack), and business-critical applications (CRM, POS (point-of-sales), ticketing systems like Gantner RCX) etc.</li>
<li>Ability to coordinate with vendors for issue resolution and system updates is a plus.</li>
<li>Bachelor&rsquo;s Degree (or Diploma) in Information Technology or a related field. Note- Degree or Diploma is required to apply for this position.</li>
<li>Minimum 3 years or more than 3 years of experience in the areas in the section titled &lsquo;Necessary knowledge and skills to be able to do the job&rsquo;.</li></ul></div></div></div></div>

Senior Technical Support Technician

FRIENDS MANPOWER RECRUITMENT

Duties &amp; Responsibilities:1. Manage IT Support team and report to Asst. IT Manager2. Attend all ERP related issues from end users and log complaint to the service providers, if required.3. Hardware asset control in the Mall (Keep minimum hardware assets, Numbering the assets, keep log book for the assets)4. Anti-virus management (Maintain the domain as &lsquo;virus free&rsquo; always&hellip;)5. Keep a hand book, in which log all the issues / Complaints registering from the end users and fix the issues one by one. All the calls must be recorded in this and its track record should be maintained with proper vendor / application name on it.6. Backup taking to external devices and it keep it safe and secure7. Follow up with service providers to fix all the issues in time.8. Preparation of LPOs and invoice submitting/ tracking.9. Coordinate with Accounts Dept. to do the payments in time.10. Filing the documents.11. Core Level network maintenance.12. Create and maintain ERP user IDs according to the user designation.13. Training for cashiers and clerk ID creation for them.14. Partial stock taking / Processing, according to the instruction.15. Software and Patch updating for all the network clients.16. Maintain Daily work Log, and prepare Weekly report (on Friday), monthly report (on each 30) and submit it to Asst.Manager.Skills:<ul><li>Management and supervisory skills</li><li>Ability to install and administer computer</li><li>Hardware, software and networks</li><li>Team building skills</li><li>Analytical and problem solving skills</li><li>Decision making skills</li><li>Effective verbal, presentation and</li><li>Listening communications skills</li><li>Effective written communications skills</li><li>Computer skills including the ability to operate computerized accounting, Spreadsheet, word-processing, graphics, and programs at a highly proficient level.</li><li>Stress management skills</li><li>Time management skills</li></ul>Important Notes:<ul><li>The Candidates Age should not exceed More than 30 years.</li><li>The Candidates must have a minimum of 3 years of experience.</li><li>Applicants who can join us immediately are preferred</li><li>The salary range for this position is between QR 3,000 and QR 5,000 per month.</li></ul>Job Type: Full-timePay: QAR3,000.00 - QAR5,000.00 per month

IT Coordinator

Explore 2324+ Erp it application support specialist in Doha this November. Find roles across top companies and apply now to boost your career.