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escalations specialist

Keeta

<div>
 
 We&rsquo;re Hiring: Escalations Specialist
 
 
 
 
 
 Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia, UAE, Qatar, Kuwait and now in Brazil.
 
 
 
 
 
 At
 
 Keeta
 
 , we believe that every customer interaction is a chance to build trust, solve problems, and create impact. If you&rsquo;re passionate about delivering exceptional service and want to grow your career in a dynamic, fast-paced environment &mdash; this role is for you!
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Lead and resolve high-priority complaints across channels, incl. regulatory/government escalations.
 </li>
 <li>
 Deep-dive DSAT comments &amp; feedback to spot patterns and root causes.
 </li>
 <li>
 Partner with BPO/outsourcing teams and work cross-functionally (Ops, Product, Compliance, Support) to drive aligned, effective solutions.
 </li>
 <li>
 Build action plans to prevent repeat issues and uplift customer experience.
 </li>
 <li>
 Keep clean CRM records; report trends and recommend process improvements.
 </li>
 <li>
 Share best practices, support training, and coach frontline teams on escalation protocols.
 </li>
 <li>
 Act as the subject-matter expert for complex escalations.
 </li>
 </ul>
 
 
 
 
 
 Why Keeta?
 
 
 
 🌟Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.
 
 
 🌟Fast-Growing &amp; Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.
 
 
 🌟Global Impact: Join a company that&rsquo;s transforming the way people enjoy food, impacting communities around the world.
 
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 <ul>
 <li>
 
 Fluent Arabic &amp; English (written and spoken)
 
 &mdash;
 
 required
 
 </li>
 <li>
 
 3&ndash;5 years&rsquo; experience
 
 in Customer Service/Escalations
 
 (food delivery, e-commerce, or BPO preferred)
 
 </li>
 <li>
 Proven ability to
 
 handle complex complaints
 
 and
 
 regulatory/government escalations
 
 </li>
 <li>
 
 Data-savvy
 
 : analyze DSAT/feedback, identify patterns, and
 
 turn insights into action
 
 </li>
 <li>
 
 Excellent communication
 
 , conflict resolution, and
 
 stakeholder management
 
 </li>
 <li>
 
 Detail-oriented
 
 with strong
 
 ownership
 
 and accountability in fast-paced settings
 </li>
 <li>
 Proficiency with
 
 CRM/support tools
 
 and
 
 MS Office/Google Workspace
 
 </li>
 <li>
 
 High-growth/startup readiness
 
 
 (experience in newly launched or rapid-growth environments is a plus)
 
 </li>
 <li>
 Familiarity with
 
 ministry/regulatory complaint protocols
 
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 📍
 
 Location: Kuwait
 
 
 
 Apply now or reach out to our talent team to learn more.
 
 
 
 #NowHiring #Kuwait Jobs #CustomerService#Keeta
 
 ,
 
</div>

Escalations Specialist

Jet lnternational Logistics Middle East DWC LLC

Job Responsibilities:<ul><li>Supervise, lead, and motivate a team of couriers to achieve delivery targets and service standards.</li><li>Plan, assign, and monitor daily delivery schedules and routes.</li><li>Ensure all parcels are handled, scanned, and delivered accurately and on time.</li><li>Monitor courier performance, including productivity, punctuality, and customer service.</li><li>Provide training, guidance, and support to couriers to improve efficiency and compliance.</li><li>Handle escalations, delivery issues, and customer complaints promptly and professionally.</li><li>Ensure compliance with company policies, health and safety regulations, and standard operating procedures.</li><li>Maintain delivery reports, track KPIs, and provide feedback to management.</li><li>Coordinate with warehouse, operations, and customer service teams to ensure smooth workflow.</li><li>Promote a positive and disciplined team culture.</li></ul>Requirements:1. Must have experience as a team leader in warehouse operations2. Excellent communication skill in English, Hindi and Arabic3. Immediate joiners required4. Candidate should be inside Kuwai5. Only Male candidatesJob Type: Full-timePay: Up to KD300.000 per month

Team Leader

AL Ershad delivery Company

Job Responsibilities:<ul><li>Supervise, lead, and motivate a team of couriers to achieve delivery targets and service standards.</li><li>Plan, assign, and monitor daily delivery schedules and routes.</li><li>Ensure all parcels are handled, scanned, and delivered accurately and on time.</li><li>Monitor courier performance, including productivity, punctuality, and customer service.</li><li>Provide training, guidance, and support to couriers to improve efficiency and compliance.</li><li>Handle escalations, delivery issues, and customer complaints promptly and professionally.</li><li>Ensure compliance with company policies, health and safety regulations, and standard operating procedures.</li><li>Maintain delivery reports, track KPIs, and provide feedback to management.</li><li>Coordinate with warehouse, operations, and customer service teams to ensure smooth workflow.</li><li>Promote a positive and disciplined team culture.</li></ul>Requirements:1. Must have experience as a team leader in warehouse operations2. Excellent communication skill in English, Hindi and Arabic3. Immediate joiners required4. Candidate should be inside Kuwait5. Only Male candidatesJob Type: Full-timePay: Up to KD300.000 per monthSend ur CV BY WHATTSSAPP : 67750877Job Type: Full-timePay: KD250.000 - KD300.000 per month

Team Leader for a delivery company

justclean

<div>
 
 Account Manager is responsible for ensuring operational success and order fulfillment within an assigned country. This is a shift-based and rotational role, meaning coverage and responsibilities may change daily depending on operational requirements.
 
 
 The Officer plays a key role in monitoring orders, managing partner satisfaction, handling live operational issues, and coordinating with service providers and customer service teams to ensure seamless execution of delivery and home cleaning services.
 
 
 Key Responsibilities
 
 
 - Oversee the complete order cycle from pickup to delivery within the assigned country.
 
 
 - Monitor daily deliveries and ensure services are completed on time.
 
 
 - Follow up promptly on delayed or pending orders with service providers.
 
 
 - Track and update order status to maintain consistent performance.
 
 
 - Handle partner support tickets and escalate unresolved issues when necessary.
 
 
 - Support operations of the assigned country according to daily shift allocations.
 
 
 - Supervise operations across different delivery points and escalate delays or failures.
 
 
 - Act as a liaison between country teams and customer service.
 
 
 - Assist with real-time incident handling and operational escalations.
 
 
 - Prepare and submit shift reports summarizing incidents, order performance, and service quality.
 
 
 - Ensure the timely execution of pickups and deliveries.
 
 
 - Assist in the training and onboarding of service providers when needed.
 
 
 - Provide direct communication support to partners for any operational requirements.
 
 
 - Offer cross-country operational support during peak hours or emergencies.
 
 <ul>
 <li>
 Job Type: Full-time
 </li>
 </ul>
</div>

Account Manager

Advanced Technology Company

<div>
 
 
 About the Role
 
 
 
 Position:
 
 Accounts Receivable Manage
 
 , Lead the collection and receivables processes, ensuring accuracy, compliance, and timely resolution.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Lead the collection and receivables processes, ensuring accuracy, compliance, and timely resolution.
 </li>
 <li>
 Lead the team in client follow-ups, dispute resolution, and escalations, minimizing overdue balances and improving DSO.
 </li>
 <li>
 Review and approve reconciliations, collection reports, aging schedules, and receivable reports, ensuring accuracy and completeness.
 </li>
 <li>
 Develop and implement collection strategies, cancellation of unnecessary charges, and controls for deductions and guarantees.
 </li>
 <li>
 Follow up of deductions and penalties with customers in coordination with business teams to ensure that the full invoice value is collected.
 </li>
 <li>
 Analyze receivables and claim trends to identify risks, savings opportunities, and process improvements, including automation.
 </li>
 <li>
 Prepare and present regular reports on collection performance, risks, and KPIs to senior management.
 </li>
 <li>
 Ensure compliance with regulatory standards, IFRS requirements, and internal controls.
 </li>
 <li>
 Coordinate with sales, procurement, finance, and legal to resolve account-level issues and streamline processes.
 </li>
 <li>
 Lead, mentor, and develop the team, providing training, guidance, and accountability to foster a high-performance culture.
 </li>
 <li>
 Support month-end and year-end closing activities and maintain documentation for audits.
 </li>
 <li>
 Adapt to evolving priorities and perform additional duties as required to support departmental and organizational objectives.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in accounting, Finance, or related field; CPA/CMA preferred.
 </li>
 <li>
 10+ years of experience in collections and receivables management, with proven leadership in team management.
 </li>
 <li>
 Strong knowledge of IFRS, provisioning, and credit/collection practices.
 </li>
 <li>
 Excellent negotiation, problem-solving, and communication skills.
 </li>
 <li>
 Proficiency in ERP systems (SAP/Oracle) and advanced Excel.
 </li>
 </ul>
 
 
 
 
 
 Required Skills
 
 
 <ul>
 <li>
 Strong knowledge of IFRS, provisioning, and credit/collection practices.
 </li>
 <li>
 Excellent negotiation, problem-solving, and communication skills.
 </li>
 <li>
 Proficiency in ERP systems (SAP/Oracle) and advanced Excel.
 </li>
 </ul>
 
 
 
 
 
 Preferred Skills
 
 
 <ul>
 <li>
 CPA/CMA preferred.
 </li>
 </ul>
</div>

Collections & Receivable Manager

Future Gate Group

Future Gate Business Services is a leading provider of corporate solutions, specializing in business setup, strategic advisory, and comprehensive HR and immigration services across the GCC, with a strong presence in Qatar and Kuwait.futuregate-kw.comAre you passionate about management excellence and adept at managing client requests your focus will be on delivering first-rate administrative support ensuring efficient operations and client satisfaction.Key Responsibilities<ul><li>Lead and scale branch operations: service delivery, SLAs, quality, client onboarding, and escalations.</li><li>Full P&amp;L responsibility: budgeting, pricing, cost control, monthly reporting, and target achievement.</li><li>Business development: key-account management, proposals, bid responses, and revenue growth.</li><li>Regulatory &amp; compliance leadership: ensure all activities comply with Kuwait regulations (PAM, MOI, MOCI, PACI, KWT WPS, immigration/work permits, visas, renewals, company setup, amendments, liquidations).</li><li>Team leadership: Train, coach, and performance-manage coordinators/PROs/admins.</li><li>Vendor &amp; government liaison: manage relationships with ministries, notaries, translation offices, insurers, and other partners.</li><li>Process excellence: standardize SOPs, dashboards, and continuous improvement.</li><li>Risk management: manage audits, documentation, confidentiality, and client data security.</li></ul>Qualifications<ul><li>7&ndash;10+ years&rsquo; experience in corporate services/outsourcing/HR &amp; immigration in Kuwait, including client-facing delivery.</li><li>Demonstrated P&amp;L ownership and branch/office leadership experience.</li><li>Strong working knowledge of Kuwait labor/immigration/commercial regulations (PAM, MOI, MOCI, PACI, WPS).</li><li>Excellent stakeholder management, negotiation, and presentation skills.</li><li>Fluent in English; Arabic is a strong advantage.</li><li>Bachelor&rsquo;s degree required; MBA or relevant certifications preferred.</li><li>Valid Kuwait driving license preferred.</li></ul>Working hours from 8am to 5pm (1 hour lunch break). Friday is OFF and Saturday is OFF (but on call).Job Type: Full-timeApplication Question(s):<ul><li>Are you married?</li><li>Are you currently located in Kuwait?</li><li>What is your age ?</li><li>Nationality?</li></ul>Experience:<ul><li>similar: 3 years (Required)</li></ul>Language:<ul><li>English fluently (Required)</li><li>Arabic (Preferred)</li></ul>

Branch Manager

Top Group Holding

<div>
 
 Company Description
 
 
 
 At Top Group Holding Co., we are dedicated to excellence, enriching lives through our diverse portfolio in real estate, home furnishings, fashion, and lifestyle. We aim to redefine luxury living and elevate lifestyle experiences in Kuwait and beyond. Join us on this inspiring journey.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for a Social Media Marketing Specialist located in Farwaniya. The Social Media Marketing Specialist will be responsible for developing and implementing social media strategies to enhance our brand presence. Daily tasks will include creating engaging social media content, managing social media channels, and analyzing performance metrics. Additionally, the role involves collaborating with the marketing team to align social media activities with overall marketing goals.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Social Media Marketing and Social Media Content Creation skills
 </li>
 <li>
 Experience in Digital Marketing and overall Marketing strategies
 </li>
 <li>
 Strong Communication skills
 </li>
 <li>
 Excellent organizational and multitasking abilities
 </li>
 <li>
 Creative thinking and problem-solving skills
 </li>
 <li>
 Familiarity with social media management tools and analytics platforms
 </li>
 <li>
 Bachelor's degree in Marketing, Communications, or a related field
 </li>
 <li>
 Experience in the real estate or lifestyle sectors is a plus
 </li>
 </ul>
</div>

Social Media Marketing Specialist

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