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experience manager

Kaizen Asset Management Services

<div>KAIZEN Asset Management Services is a leading property management firm in Dubai, founded in 2006. As the first ISO 9001:2015 certified provider, KAIZEN AMS offers comprehensive solutions in Property Management, Community Management, Owner Affairs, Unit Management, and Handover Services. With an asset management portfolio valued at AED 19 billion across 130+ projects, KAIZEN AMS has established a distinguished brand and earned the trust of notable real estate clients in the UAE.
Kaizen is seeking a highly motivated and experienced Experience Manager to join our team. At Kaizen, we are committed to creating vibrant and sustainable communities that provide exceptional living experiences to our residents.<h3 class="jobSectionHeader">
Responsibilities</h3><ul><li><ul>
<li>Community management, including financial management, maintenance, and customer experience.</li>
&#65279;&#65279;<li>Ensure compliance with all relevant laws, regulations, and owners association bylaws.</li>
&#65279;&#65279;<li>Ensure service providers compliance with company SLAs and KPIs.</li>
&#65279;&#65279;<li>Develop and implement strategies to grow and optimize the buildings under management.</li>
&#65279;&#65279;<li>Collaborate with cross-functional teams to enhance service delivery and customer satisfaction.</li>
&#65279;&#65279;<li>Drive initiatives related to sustainability, environmental stewardship, and technology integration.</li>
&#65279;&#65279;<li>Establish and maintain relationships with key stakeholders, including property owners, vendors, and authorities.</li>
&#65279;&#65279;<li>Regularly assess the performance and efficiency of building operations.</li>
&#65279;&#65279;<li>Prepare and present reports to senior management and clients.</li>
&#65279;&#65279;<li>Stay informed about industry trends, best practices, and legal developments.</li>
</ul></li></ul>Requirements<ul><li><ul>
<li>Bachelor's degree in Business Administration, Real Estate, or a related field (Master's degree preferred).</li>
&#65279;&#65279;<li>Minimum of 5 years of experience in owners association management.</li>
&#65279;&#65279;<li>certification in property management or owners association management (e.g., CMCA, M100, PCAM).</li>
&#65279;&#65279;<li>Strong knowledge of local laws and regulations related to owners' associations.</li>
&#65279;&#65279;<li>Exceptional communication and interpersonal abilities.</li>
&#65279;&#65279;<li>Proficiency in financial management and reporting.</li>
&#65279;&#65279;<li>Commitment to sustainability and environmental stewardship.</li>
&#65279;&#65279;<li>Technologically sawy with experience in property management software.</li>
</ul></li></ul>Benefits<ul>
<li>Training &amp; Development</li>
<li>Health Care Plan
</li><li>Performance Incentive</li></ul></div>

Experience Manager

KAIZEN Asset Management Services

<div>
 KAIZEN Asset Management Services is a leading property management firm in Dubai, founded in 2006. As the first ISO 9001:2015 certified provider, KAIZEN AMS offers comprehensive solutions in Property Management, Community Management, Owner Affairs, Unit Management, and Handover Services. With an asset management portfolio valued at AED 19 billion across 130+ projects, KAIZEN AMS has established a distinguished brand and earned the trust of notable real estate clients in the UAE.
 
 
 Kaizen is seeking a highly motivated and experienced Experience Manager to join our team. At Kaizen, we are committed to creating vibrant and sustainable communities that provide exceptional living experiences to our residents.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Community management, including financial management, maintenance, and customer experience
 </li>
 <li>
 ﻿﻿Ensure compliance with all relevant laws, regulations, and owners association bylaws
 </li>
 <li>
 ﻿﻿Ensure service providers compliance with company SLAs and KPIs
 </li>
 <li>
 ﻿﻿Develop and implement strategies to grow and optimize the buildings under management
 </li>
 <li>
 ﻿﻿Collaborate with cross-functional teams to enhance service delivery and customer satisfaction
 </li>
 <li>
 ﻿﻿Drive initiatives related to sustainability, environmental stewardship, and technology integration
 </li>
 <li>
 ﻿﻿Establish and maintain relationships with key stakeholders, including property owners, vendors, and authorities
 </li>
 <li>
 ﻿﻿Regularly assess the performance and efficiency of building operations
 </li>
 <li>
 ﻿﻿Prepare and present reports to senior management and clients
 </li>
 <li>
 ﻿﻿Stay informed about industry trends, best practices, and legal developments
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Real Estate, or a related field (Master's degree preferred)
 </li>
 <li>
 ﻿﻿Minimum of 5 years of experience in owners association management
 </li>
 <li>
 ﻿﻿certification in property management or owners association management (e.g., CMCA, M100, PCAM)
 </li>
 <li>
 ﻿﻿Strong knowledge of local laws and regulations related to owners' associations
 </li>
 <li>
 ﻿﻿Exceptional communication and interpersonal abilities
 </li>
 <li>
 ﻿﻿Proficiency in financial management and reporting
 </li>
 <li>
 ﻿﻿Commitment to sustainability and environmental stewardship
 </li>
 <li>
 ﻿﻿Technologically sawy with experience in property management software
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Training &amp; Development
 </li>
 <li>
 Health Care Plan
 </li>
 <li>
 Performance Incentive
 </li>
 </ul>
</div>

Linkviva

As an Experiential Manager, you ll be the creative and operational driver behind our activations and live event content. You ll work with cross-functional teams to bring ambitious ideas to life , whether that s curating a line-up of performers, designing an immersive brand zone, or producing a high-energy brokers event.
This role is perfect for someone from an agency background with proven experience in experiential, activations, and live event delivery , where programming is just one of the tools in your creative toolkit.
What You ll Do
<ul style="">
<li>Create Impactful Experiences Design and deliver immersive activations, brand experiences, and festival content that brings brands to life.</li>
<li>Be a Natural Storyteller Align creative concepts with client objectives and audience expectations.</li>
<li>Spot &amp; Shape Trends Bring fresh ideas from fashion, design, tech, food culture, and entertainment into projects.</li>
<li>Curate &amp; Collaborate Build strong relationships with performers, vendors, artists, and partners.</li>
<li>Lead On-Site Oversee live delivery, manage talent and suppliers, and ensure flawless execution.</li>
<li>Balance Creativity &amp; Commercials Work within budgets while identifying revenue opportunities.</li>
<li>Work Cross-Functionally Partner with creative, production, sponsorship, and marketing teams to deliver seamless results.</li>
<li>Refine &amp; Improve Contribute to post-event reviews to make each project better than the last.</li>
</ul>
About You
You are an experienced events and experiential professional who thrives on creating high-energy, high-impact moments , for diverse audiences and know how to turn ideas into reality and have the portfolio to prove it.
 Agency or Brand-Side Experience in experiential, activations, and live events.
 Highly Organised &amp; Proactive able to juggle multiple projects without losing detail.
 Commercially Savvy understand budgets, P&amp;L, and sponsorship integration.
 Confident Communicator can pitch ideas, win buy-in, and keep stakeholders engaged.
 Culturally Aware can incorporate UAE and regional nuances into creative execution.
What You Need to Apply
<ul style="">
<li>5+ years of event/experiential/activation experience.</li>
<li>Valid driving licence</li>
<li>Fluent in English (spoken &amp; written).</li>
</ul>
Bonus Points If You /strong&gt;
<ul style="">
<li>Have experience in fashion, beauty, retail, F&amp;B, or festivals.</li>
<li>Understand social media integration for live events.</li>
<li>Can stage manage or show call.</li>
<li> </li></ul>

IDP Education Ltd

The People Experience Manager UAE, is responsible for driving all people related matters and managing the day-to-day implementation of People Experience initiatives and policies in both operational and strategic levels in order to achieve high performance and high engagement organisation.The role will be working closely with the Country Director (CD), Regional People Experience Director (RPxD) and the People Experience teams in both Dubai and Abu Dhabi offices, to develop and deliver a number of programs and campaigns aiming to provide our people with the best employment experience.The role will be based in Dubai and will cover in some instances IDP s branch across UAE. It will require occasional travels within and outside the country.People Data &amp; Process Integrity<ul><li>Accountable for accuracy and up-to-date data of people information in SuccessFactors (SF).</li><li>Collaborate with the RPxD and SF team in designing, testing and implementing new modules in SF.</li><li>Drive an adoption of the internal social media, JAM, to deliver a great people experience through regular content contributions and active participation in relevant discussions and topics.</li><li>Effectively identify opportunities to digitise people process administration to increase effectiveness and enhance employment experience.</li></ul>Talent Acquisition &amp; On-boarding<ul><li>Manage and facilitate the talent acquisition process by collaborating with both internal (hiring managers, CD, RPxD) and external (internal recruiting team, IDP Career Portal, recruitment agencies, job posting websites, candidates) parties through an effective use of the dedicated Application Tracking System (JobScore) to attract, recruit and hire high quality talent into the organisation.</li><li>Ensure an effective and efficient talent acquisition process to provide a positive experience for hiring managers as well as candidates.</li><li>Conduct analysis, assess recruitment results, and identify areas of opportunity and change. Use the data to evaluate sourcing effectiveness, determine progress and process improvement.</li><li>Manage onboarding and induction program to provide new joiners with a smooth and seamless onboarding experience. Ensure that new joiners are properly oriented about the company.</li></ul>Compensation &amp; Benefits<ul><li>Oversee payroll data preparation, and coordinate with the Finance department to ensure pay is made to the employees correctly and on time.</li><li>Manage the administration and monitoring of benefits programs such as provident fund, life, medical, dental insurance, pension plans, and leave entitlements, etc.</li><li>Lead and facilitate the annual salary and bonus review process by working closely with the CD and RPxD.</li><li>Collaborate with Finance department in checking information and liaising with relevant authorities for Social Security and tax purposes.</li></ul>Rewards &amp; Culture<ul><li>Manage, facilitate and promote the Company s employee recognition programs in Global and Country levels.</li><li>Directly support the County Director to create a collaborative work environment cross department through effective internal communications via such channels as emails, bulletin boards, newsletters, town hall, social events, and instant messaging groups, etc.</li><li>Encourage and advise managers to effectively manage and drive team s performance through the use of the Company s performance management tool (RISE).</li></ul>Capability &amp; Performance<ul><li>Act as focal point for organising training and development activities in the country (e.g. STAR/ SUCCEED programs).</li><li>Monitor and follow up with employees on mandatory training completion/e-Policy acknowledgement in SF.</li><li>Collect training requirements and support CD and RPxD in conducting training need analysis and setting up delivery/implementation plan for both internal and external training courses e.g. leadership training, digital marketing training and conferences, etc.</li></ul>Policies, Compliance and Others<ul><li>Oversee the administration of Visa and work permit related issues such as application, renewal, cancellation, appealing and updating required employee information to relevant governmental agencies.</li><li>Ensure all policy and procedures, HR Manual and employee handbook are up to date.</li><li>Provide guidance on local employment legislation as and when requested by the CD and employees.</li><li>Oversee the statutory compliance related to people (payments and reporting, Manpower reports to Ministry of Manpower, etc.).</li></ul>

People Experience Manager

Alshaya Group

The below Key Performance Areas include but are not limited to:Lead and develop a high-performing team through succession planning, talent development, and structured performance management to ensure exceptional customer service.Stay current with fashion trends and styling techniques to enhance product offerings and proper customer engagement.Collaborate with the Store Manager to set and achieve sales and profit goals by delivering outstanding customer experience and Monitoring Service KPIs.Regularly update online platforms, such as Google Business profiles, to showcase the latest trends and campaigns, driving increased store traffic.Investigating and resolving complex customer concerns promptly, fostering customer satisfaction and loyalty.Motivate and lead staff to consistently provide the highest level of customer service, aligning with company standards and policies, while ensuring compliance with legal requirements and Alshaya H&amp;M standards.Promoting loyalty programs, enhancing the process of enrolling new members, loyalty transaction linkage and rewards redemptions to enhance customer retention.Knowledge:Conflict managementTrainingCustomer first mindsetExperience:Experience in managing or supervising people in a similarly fast-paced setting, confident to deal with the many different challenges each day. Experience in providing customer service supportSkills:Excellent communication skills and the ability to lead, train and develop a team5 years  experience in Customer Service, with at least 2 years in a managerial positionCustomer service orientation, strong customer-facing and communication skillsIndependent and proactive with a positive attitude and strong ability to take ownershipDetail-oriented and process-focused and strong at quantitative/qualitative analysisExcellent written and spoken communication skills in Arabic and EnglishHighly organized and able to structure and execute multiple processes simultaneouslyComfortable with quick changes, novel issue resolution, and ambiguityPassion for fast-paced fashion retail is a plusAwareness of the industry s latest Fashion trends

Customer Experience Manager

Track24

Overview Build Something ExtraordinaryAre you ready to lead customer success at one of the most exciting moments in a company's growth? At Track24 and through AtasNXT, we're transforming how organisations fulfil their duty of care. As our Customer Experience Manager, you'll own the complete customer journey during a pivotal scaling phase, combining strategic vision with hands-on impact. Why This Role is Different <ul><li>Build, Don't Just Manage: Shape our customer success function from its foundations - designing scalable processes, driving team culture, and creating frameworks for rapid expansion. You'll architect the future, not maintain the status quo.</li><li>Strategic + Hands-On: Lead a growing team (currently 2 reports) while personally stewarding our most strategic accounts. Present to C-suite clients one day, solve complex challenges the next. You'll have real variety and genuine impact.</li><li>Voice at the Table: Your insights will directly influence product development and business strategy. Join us at the sweet spot-established enough to have momentum, early enough for you to make your mark.</li></ul> What You'll Do <ul><li>Build and mentor a high-performing team, establishing the processes and culture that will define our customer success function.</li><li>Personally manage strategic customer relationships, conducting business reviews and identifying expansion opportunities.</li><li>Own the complete renewal cycle-from planning through negotiation to completion-targeting 95%+ renewal rates.</li><li>Develop relationships with key technology and channel partners, creating joint initiatives that amplify customer success.</li><li>Champion AI transformation initiatives, implementing health scoring systems and digitising onboarding processes.</li><li>Translate customer insights into actionable strategies that shape our product roadmap.</li></ul> Requirements What You Bring <ul><li>Experience in customer success or account management within B2B SaaS/technology, with experience leading teams.</li><li>Track record managing portfolios worth £500K+ ARR in scaling environments.</li></ul>Skills: You're equally comfortable presenting to executives and mentoring team members. You see patterns in data, build genuine customer relationships, and thrive in the controlled chaos of growth. You're resilient, strategic, and energised by solving complex problems.Education: Bachelor's degree in Business, Marketing or related field required. Benefits What's In It For You <ul><li>Financial: Competitive base salary + commission + comprehensive travel expenses</li><li>Impact: Your fingerprints on everything we build at a critical inflection point</li><li>Variety: Travel to customer and partner sites (up to 25%)-including international destinations</li><li>Autonomy: Own your domain with the resources and trust to execute your vision</li><li>Growth: Be part of an AI transformation journey</li></ul> Ready to Make Your Mark? If you're excited by building something meaningful and creating customer experiences that set the standard, we want to hear from you. This isn't just another customer success role - it's an opportunity to define what exceptional looks like.Track24/AtlasNXT is committed to building diverse teams and creating an inclusive workplace.Please note: We are not accepting applications via recruitment agencies for this role.

SARA Group

At SARA Group, authenticity is at the heart of everything we do. We believe in staying true to our values, fostering open collaboration, and continuously pushing ourselves to reach new heights. By being our genuine selves, we create a culture where ideas flow, connections deepen, and great results follow. If you're ready to bring your creative energy and marketing expertise to a place that values authenticity, then this opportunity is for you.We're looking for a Customer Experience Manager to lead the creation of our customer experience function from the ground up. This is a rare opportunity to architect the systems, processes, and insights that will shape how we connect with our customers across both retail and B2B channels. You'll work closely with Sales, Marketing, and Retail teams to centralize customer data, uncover valuable insights, and enable action plans that drive engagement, loyalty, and growth. What You'll Do: Build the Foundation: Select and implement the right CRM platform, ensuring it integrates seamlessly with our retail and B2B operations. Connect the Dots: Map and unify customer touchpoints across Sales, Retail, Projects, and Marketing to create a single source of truth. Turn Data into Decisions: Consolidate and analyse customer insights, providing clear reports and recommendations for business stakeholders. Enable the Teams: Partner with Sales and Marketing to transform insights into targeted, impactful initiatives that improve customer engagement and retention. Manage the Function: Lead a small team to handle day-to-day CRM operations, data accuracy, and customer follow-up. Lay the Groundwork for Loyalty: Prepare the business for future loyalty programs, VIP customer management, and proactive engagement campaigns.What You'll Bring: CRM Implementation Skills:Hands-on experience selecting and deploying CRM tools, with the ability to integrate them into existing workflows. Analytical Mindset:Strong ability to translate customer data into actionable strategies. Process-Driven Thinking: A knack for building systems and workflows from scratch, with scalability in mind. Cross-Functional Collaboration: Comfort working with multiple teams to align goals and processes. Problem-Solving Attitude:Resourcefulness and initiative in a fast-paced environment.What We're Looking For: Bachelor's degree in marketing, Business Administration, or a related field. More than 5 years of experience in customer experience, CRM, or customer insights - ideally in retail, B2B, or consumer goods. Demonstrated experience implementing a CRM system from scratch. Zero Ego Confidence: Demonstration of self-confidence in decision-making and opinions under challenging circumstances, aligned with ethics, values, and SARA's strategic interests Customer Focus: A deep commitment to understanding customer needs and improving their journey at every stage. Business Acumen: The capacity to perform with insight, acuteness, and intelligence in SARA's industries, while applying sound commercial principles across all areas of responsibility. Operational Focus: Thoroughness in completing tasks with attention to detail, while efficiently organizing time and resources. Agility: Openness to change, adaptability in shifting priorities, and support for implementing new approaches to meet SARA's evolving needs. Communication Skills: The ability to clearly share ideas and information with diverse audiences, while building understanding, influencing perspectives, and securing agreement through effective negotiation. Strategic Thinking: Linking long-term vision to daily work, seeing the big picture, and taking informed risks based on external factors shaping SARA's direction.Why Join Us?At SARA Group, you'll be part of a genuine team where creativity meets collaboration. You'll have the chance to make a real impact on our brand, working in an environment that encourages bold ideas and celebrates success.Apply today and let's create something extraordinary together!

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10000 experience manager jobs IN Dubai

Experience Manager

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