finance manager

(fluent turkish and english) customer support consultant (istanbul, hybrid) Jobs in Istanbul

(fluent turkish and english) customer support consultant (istanbul, hybrid)

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finance manager amazon turkey amazon turkey

Amazon.com

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Elevate Amazon Retail Finance in Turkey: Your Strategic Impact Starts Here 
 
Are you a strategic financial expert ready to drive growth and profitability in one of the most dynamic e-commerce markets? We're seeking a forward-thinking Finance Manager to transform financial insights into actionable business strategies that will shape Amazon's future in Turkey. 
 
Key job responsibilities 
<ul><li>Lead comprehensive financial controllership, developing robust financial reporting and analysis frameworks</li><li>Conduct in-depth data analysis to identify business improvement opportunities and cost optimization strategies</li><li>Perform root cause analysis to uncover critical business insights and develop strategic improvement plans</li><li>Design and implement financial policies that enhance organizational competitiveness and profitability</li><li>Manage sophisticated financial planning, forecasting, and reporting models with precision and creativity</li></ul> 
A day in the life 
Your day will be a blend of strategic analysis, collaborative problem-solving, and financial innovation. You'll dive deep into financial data, uncovering insights that drive business decisions, and work closely with cross-functional teams to develop impactful financial strategies. 
 
About the team 
We are a collaborative and dynamic finance team committed to supporting Amazon's mission of being the most customer-centric company. Our team thrives on innovation, data-driven decision-making, and creating meaningful impact across the organization.</div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>Experience in multiple finance and accounting roles</li><li>Experience applying key financial performance indicators (KPIs) to analyses</li><li>Experience in building financial and operational reports/data sets that inform business decision-making</li><li>Experience in creating process improvements with automation and analysis</li><li>Bachelor's degree in engineering, statistics or business, or a Bachelor's degree and experience in tax, finance or a related analytical field</li><li>5+ Year finance experience</li><li>Fluent in English with excellent communication skills</li><li>Masters/Bachelor's degree in business, finance, math or related field</li><li>Demonstrated ability to build and manage financial models for business forecasting, variance analysis, and problem solving</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Experience in solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven business impact</li><li>Knowledge of SQL/ETL</li><li>Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos).</li><li>Excellent analytical skills, a passion for metrics and figures, and the ability to get into the details, while also seeing and understanding the big picture</li><li>Strong skills in accessing and using analytical tools and modelling</li><li>Innovative with a commercial mindset</li><li>Demonstrated ability to meet deadlines while managing multiple projects</li><li>Strong interpersonal skills including written and oral communication skills</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Finance Manager, Amazon Turkey, Amazon Turkey

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
SHIFT REQUIREMENTS: Rotating shifts Sunday - Saturday, ranging from 7 AM to 10 PM depending on role. 
WORK LOCATION: This is a virtual home based role. Permanently working from home from any province in Turkey. 
 
PLEASE NOTE IT IS MANDATORY TO LIVE OR BE WILLING TO RELOCATE TO TURKEY 
 
In Selling Partner Support, we help third party Sellers &amp; Vendors sell their products through our Amazon marketplace platform. We interact with Sellers and Vendors from across the world via phone, email and chat in a contact center environment where we answer their questions and resolve their issues regarding Amazon&rsquo;s technology platforms, business policies, and operational processes. Our Associates serve as the first contact point between Sellers/Vendors and Amazon, and we seek to always respond with complete, accurate and customer-friendly responses.
 
 
We are &lsquo;Customer Obsessed&rsquo; and strive for the perfect customer interaction every time. Our Associates must regularly multi-task utilizing a wide variety of software tools to navigate various Selling Partner Accounts, research and review policies and communicate effective solutions. The successful candidate will have a commitment to delivering outstanding customer service, a strong record of customer focus, and a keen interest in process improvement. 
 
You will join one of our home-based teams, and still be part of the Amazon culture by collaborating with team members remotely via video, and engaging in a range of virtual engagement activities. 
 
The team's schedule is organized in shifts and weekends to accommodate Amazons opening hours 7 days a week. Please note, the shifts cannot be confirmed prior to joining Amazon as they are not determined until after the training period, therefore flexibility is required. Time off and holidays are not allowed during the whole training duration. 
 
Key job responsibilities 
<ul><li>Support Amazon's Selling Partner&rsquo;s to solve any incoming issues via 3 channels of communication (Phone, Email &amp; Chat).</li><li>Manage high volumes of inbound and outbound calls, emails and chats in a timely manner.</li><li>Identify customers&rsquo; needs, clarify information, research every issue and providing solutions.</li><li>Exemplify Amazons Leadership Principle for Customer Obsession by consistently displaying a genuine empathy and passion for our customers, delivering an exceptional customer care experience with every contact.</li><li>Build sustainable relationships and engaging customers by going the extra mile.</li><li>Oversee and achieve various productivity and quality targets and metrics.</li><li>Collaborate with various internal stakeholders and teams.</li><li>Document all Selling Partner interactions and information according to standard operating procedures.</li><li>Troubleshoot and provide product guidance and support to all Amazons Sellers and Vendors.</li><li>Attend regular training sessions, learn product details and key selling points of products and technologies.
</li><li>Any other duties and special projects as directed by management in keeping with the employee&rsquo;s skills and experience</li></ul> 
About the team 
Join our Amazon Family in Turkey! 
 
<ul><li>New hires become a member of a diverse, multicultural and global team. Join one of our many Amazon community &amp; Affinity groups to further experience Amazon&rsquo;s inclusive, collaborative culture.</li><li>Amazon takes pride in growing talent and leadership from within and offers multiple career paths.</li><li>Private Healthcare Plan</li><li>Prior to employment start, must have high speed internet with up to 12-Mbps download and 2-Mbps upload speed and a suitable home office work environment compliance with Amazon&rsquo;s virtual contact center policy.</li></ul></div><h2 class="jobSectionHeader">
BASIC QUALIFICATIONS</h2><ul><li>Proficiency (C1/C2 level) in English and in the second language outlined in the title of this job advertisement.</li><li>Previous experience in a customer service environment.</li><li>Technical Skills: Intermediate competency with Windows, Microsoft Word, Outlook and Excel.</li><li>Able to use online communication and collaboration tools with ease</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Excellent verbal and written communication skills, inspiring confidence while leading customers through the various steps to resolve issues via phone and email channels.</li><li>Excellent listening skills; able to demonstrate empathy and willingness to help</li><li>Prior Contact Center experience very helpful (preferred) &bull; Comfortable working in a fast paced, high-volume environment with the ability and flexibility to adapt to change effectively</li><li>Ability to work against and deliver performance in metric driven environment with high productivity and quality standards.</li><li>Maintain a strong customer focus, ensuring the customer feels supported and valued</li><li>Foster a positive and cooperative team environment at all times.</li><li>Multitasking: ability to handle phone, chats and email contacts in tandem with each other</li><li>Demonstrate effective, clear and professional verbal and written communications. Comfortable in providing helpful, live telephone support in English and other languages defined for role.</li><li>Able to troubleshoot, research and effectively translate technical and procedural instructions to customers in a way they can understand.</li><li>Enthusiastic, highly self-motivated and willingness to learn new skills.</li><li>Demonstrate strong sense of urgency and adaptability in response to changing business needs</li><li>Demonstrate the ability to identify and drive process improvements.</li></ul> 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.</div>

Selling Partner Associate (with English and Turkish), Seller SP-Support

Christian Dior Couture

<div>
 Position
 
 
 Christian Dior Couture operates several boutiques in Turkey, both in city centers and in resort locations.
 
 
 The Turkish market is managed by the CD Turkey Country Manager on behalf of Christian Dior Couture's Southern Europe Zone.
 
 
 This position reports directly to the CD Turkey Country Manager, with a functional report to the Southern Europe CD Operations Manager.
 
 
 The Turkey Country Operations Manager is responsible for the overall management of operations, staff, merchandise, and customer service in the Turkish boutiques.
 
 
 The Turkey Country Operations Manager is also responsible for maintaining and achieving operational and merchandising standards and goals, and for developing the Turkish Operations Team in collaboration with the CD Turkey Country Manager and the Boutique Managements.
 
 
 In this context, the Turkey Country Operations Manager will participate in the development and growth of the subsidiary.
 
 
 The local Turkish Head Office is located in Istanbul.
 
 
 Job responsibilities
 
 
 
 Inventory And Stock Management
 
 
 
 <ul>
 <li>
 Manage, facilitate, and ensure completion of all inventories and cycle counts.
 </li>
 <li>
 Validate stock adjustments.
 </li>
 <li>
 Investigate with Head Office on any discrepancies in receptions or stock transfers.
 </li>
 <li>
 Manage &ldquo;End of Life&rdquo; product cycle.
 </li>
 <li>
 Oversee the Turkey &ldquo;After Sales&rdquo; program.
 </li>
 <li>
 Follow-up repairs of defective or damaged goods, from store stock or from after-sales.
 </li>
 <li>
 Organize local Family Sales.
 
 
 </li>
 </ul>
 
 Policies &amp; Procedures
 
 
 
 <ul>
 <li>
 Ensure store compliance to policies and processes and drive operational excellence through audits &amp; action plans.
 </li>
 <li>
 Understand, abide by and enforce all operational policies and procedures as dictated by Retail Handbook Procedures, the human resources guide and other related material.
 </li>
 <li>
 Train newcomers to Dior retail procedures, stock management procedures and cash desk operations.
 </li>
 <li>
 Prepare Monthly Internal Control reports.
 </li>
 <li>
 Be project leader for all &laquo;back-office&raquo; tool evolution/roll-out &amp; support the Digital evolution on retail special projects roll-out.
 
 
 </li>
 </ul>
 
 Store Facility
 
 
 
 <ul>
 <li>
 Ensure maintenance and overall upkeep of the store and local Head Offices.
 </li>
 <li>
 Manage the boutiques and offices facilities: cleaning, repair &amp; maintenance, security.
 </li>
 <li>
 Serve as direct liaison between all sub-contractors and vendors to verify that corporate standards of store and offices are always met.
 </li>
 <li>
 Ensure that all Health &amp; Safety requirements are always met.
 
 
 </li>
 </ul>
 
 Logistics
 
 
 
 <ul>
 <li>
 Oversee all processing of shipments, transfers, and consignments.
 </li>
 <li>
 Follow-up of deliveries with freight forwarder and customs broker.
 </li>
 <li>
 Coordination with accounting back office, follow-up of KPI&rsquo;s.
 
 
 </li>
 </ul>
 
 Accounting and financials
 
 
 
 <ul>
 <li>
 Pre-check store invoices, and any required documentation according to the internal Purchase procedure.
 </li>
 <li>
 Follow-up sales reconciliation between Dior System, and E-invoice/E-archive portals.
 </li>
 <li>
 Be responsible for Turkey expense control (monthly P&amp;L analysis).
 </li>
 <li>
 Follow-up anti-money laundering compliance.
 </li>
 <li>
 Verify cash vs sales reconciliations.
 </li>
 <li>
 Coordinate with Finance Manager and Head Office regarding insurance matters (product damage, business interruption, civil liability, other HR insurances).
 </li>
 <li>
 Annual external audit: reply to any queries from auditors, together with CD Turkey Country Manager.
 
 
 </li>
 </ul>
 
 Legal and Administrative
 
 
 
 <ul>
 <li>
 Follow-up contract expiry and renewals.
 </li>
 <li>
 Follow-up HR administrative aspects, to be shared with HR Manager and accounting back office: time schedules, overtime, absence/leaves, staff commissions.
 </li>
 <li>
 Comply with legal/administrative declarations needed in current or future stores.
 </li>
 <li>
 Coordinate with Dior Legal Department and local advisors.
 
 
 </li>
 </ul>
 
 Store opening
 
 
 
 <ul>
 <li>
 Coordinate with Dior Architecture Department and local suppliers in any store opening/renovation project, including seasonal projects.
 </li>
 <li>
 Follow-up related administrative aspects.
 
 
 </li>
 </ul>
 Profile
 
 
 <ul>
 <li>
 University graduate with 5-10 years of experience in management.
 </li>
 <li>
 Retail experience.
 </li>
 <li>
 Knowledge of accounting is appreciated. / Accounting skills are a plus.
 </li>
 <li>
 Knowledge of logistics is appreciated. / Logistics skills are a plus.
 </li>
 <li>
 Native Turkish speaker, proficient in English.
 </li>
 <li>
 Proficient in Excel.
 </li>
 </ul>
</div>

Country Operations Manager

ICBC Turkey

<div>
 
 ICBC Turkey d&uuml;nya &ccedil;ap&inodot;nda 49 &uuml;lke ve b&ouml;lgede varl&inodot;k g&ouml;steren ve The Banker'&inodot;n &ldquo;D&uuml;nyan&inodot;n En B&uuml;y&uuml;k 1000 Bankas&inodot;&rdquo; listesine g&ouml;re d&uuml;nyan&inodot;n en b&uuml;y&uuml;k bankas&inodot; olan ICBC (Industrial and Commercial Bank of China Limited)&acute;nin bir i&scedil;tirakidir. ICBC Turkey, k&uuml;resel ve kapsaml&inodot; hizmet a&gbreve;&inodot; ile d&inodot;&scedil; ticaret finansman &uuml;r&uuml;nlerinden sendikasyon kredilerine ve RMB i&scedil;lemlerine kadar geni&scedil; bir yelpazede &uuml;r&uuml;n ve hizmet sunmakta, dijital d&ouml;n&uuml;&scedil;&uuml;m &ccedil;al&inodot;&scedil;malar&inodot;na h&inodot;z vermektedir. H&inodot;zl&inodot; b&uuml;y&uuml;me temposu ile ICBC Turkey son 5 y&inodot;lda toplam aktiflerini %459 art&inodot;rm&inodot;&scedil;t&inodot;r.
 
 
 
 
 ICBC Turkey g&ouml;stermi&scedil; oldu&gbreve;u ba&scedil;ar&inodot; ve karl&inodot;l&inodot;k performans&inodot; ile; The Banker, World Finance Banking Awards, Global Banking and Finance Awards, Amerikan &Idot;leti&scedil;im Profesyonelleri Birli&gbreve;i (LACP) gibi d&uuml;nya &ccedil;ap&inodot;nda en de&gbreve;erli finansal kurumlar&inodot; de&gbreve;erlendiren yay&inodot;nlar taraf&inodot;ndan 2022 y&inodot;l&inodot;nda da &ldquo;Avrupa&rsquo;da Y&inodot;l&inodot;n Finansman &Idot;&scedil;lemi&rdquo;, &ldquo;T&uuml;rkiye'nin En &Idot;yi Ticari Bankas&inodot;&rdquo;, "T&uuml;rkiye'nin En &Idot;yi Yat&inodot;r&inodot;m Bankas&inodot;" ve &ldquo;T&uuml;rkiye'nin En &Idot;yi Kurumsal Bankas&inodot;&rdquo; gibi &ouml;nemli &ouml;d&uuml;llere lay&inodot;k bulunmu&scedil;tur.
 
 
 
 
 
 
 GENEL N&Idot;TEL&Idot;KLER
 
 
 
 ICBC Turkey Bank; Kabata&scedil; &Scedil;ube Operasyon Birimi'nde &ldquo;Y&ouml;netici&rdquo; &uuml;nvan&inodot;nda g&ouml;revlendirmek &uuml;zere, a&scedil;a&gbreve;&inodot;daki kriterlere uyan ekip arkada&scedil;&inodot; aramaktad&inodot;r.
 
 
 
 
 
 &middot; &Uuml;niversitelerin ilgili b&ouml;l&uuml;mlerinden mezun,
 
 
 &middot; Bankac&inodot;l&inodot;k operasyonel i&scedil;lemlerinde en az 10 y&inodot;ll&inodot;k deneyim sahibi,
 
 
 &middot; Detaylara &ouml;zen g&ouml;steren ve zaman planlamas&inodot; g&uuml;&ccedil;l&uuml;,
 
 
 &middot; &Ccedil;&ouml;z&uuml;m ve hedef odakl&inodot;,
 
 
 &middot; Tercihen yaz&inodot;l&inodot; ve s&ouml;zl&uuml; &Idot;ngilizce bilgisi olan,
 
 
 
 
 
 
 &Idot;&Scedil; TANIMI
 
 
 
 Operasyon y&ouml;neticisi bankan&inodot;n hedef ve stratejilerine uygun olarak, &scedil;ubede ger&ccedil;ekle&scedil;tirilen operasyonel i&scedil;lemlerin yasal mevzuata ve banka prosed&uuml;rlerine uygunlu&gbreve;unu sa&gbreve;layacak, onay ve kontrol&uuml;nden sorumlu olacakt&inodot;r.
 
</div>

Kabataş Şube Operasyon Yöneticisi

<div>
 
 ICBC Turkey is the subsidiary of ICBC Group - the largest bank in the world according to The Banker's &ldquo;Top 1000 Banks in the World&rdquo; listing - with its presence in 49 countries around the world.
 
 
 With the fast-growing pace of ICBC Turkey has increased total assets by 424% in the last 5 years. Numerous institutions have reacted with awards to ICBC Turkey&acute;s performance and profitability, such as Best Commercial and Investment Bank in Turkey, Most Innovative Brokerage House, and Leader of Financial Intermediation Transactions.
 
 
 
 
 
 
 
 ICBC Turkey Bank is searching for a Compliance Manager for our Legislation and Compliance Unit under Internal Control &amp; Compliance Department for key components of our AML/CFT framework. The ideal candidate will bring expertise in national and international regulatory requirements, strong technical knowledge in KYC, sanctions, risk monitoring and control activities.
 
 
 
 
 
 
 This role will work closely with the Compliance Officer to ensure that the bank&rsquo;s compliance program is robust, effective, and aligned with global best practices.
 
 
 
 
 
 
 
 
 You will have below responsibilities for this position:
 
 
 <ul>
 <li>
 Support the Compliance Officer in developing, maintaining, and executing the bank&rsquo;s AML/CFT and overall Compliance Program.
 </li>
 <li>
 To perform or ensure the performance of KYC, Enhanced Due Diligence, ongoing risk monitoring, and risk assessment activities, suspicious transaction reporting.
 </li>
 <li>
 Manage and review sanctions screening alerts, investigate potential matches.
 </li>
 <li>
 Carry out 2nd level KYC reviews and manage the compliance aspects of correspondent banking relationships, including nostro/vostro account openings.
 </li>
 <li>
 Respond to correspondent bank questionnaires and provide necessary compliance documentation.
 </li>
 <li>
 Provide consultancy to branches and head office departments on AML/Compliance matters.
 </li>
 <li>
 Contribute to the revision, enhancement, and implementation of compliance policies and procedures.
 </li>
 <li>
 Prepare and deliver mandatory regulatory AML/Compliance reports in line with national requirements.
 </li>
 <li>
 Prepare periodic reports, surveys and analysis requested by the Head Office.
 </li>
 </ul>
 
 
 
 
 
 To fit this position, you need to have the below qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in finance, economics, or a related field,
 </li>
 <li>
 Minimum 5 years of experience in AML, Compliance, Financial Crime.
 </li>
 <li>
 Successfully passed the
 
 MASAK Compliance Officer Authorization Exam.
 
 </li>
 <li>
 
 Strong command of local and international AML/CFT legislation and regulatory expectations.
 
 </li>
 <li>
 Solid understanding of correspondent banking processes and requirements.
 </li>
 <li>
 Excellent analytical, reporting, and communication skills.
 </li>
 <li>
 Fluent in English.
 </li>
 </ul>
 
 
 
 
 
 *This position does not offer a hybrid work.
 
 
 
 
</div>

Legislation and Compliance | Manager

Dahua Türkiye

<div>
 
 
 Import &amp; Export Customs Operations
 
 
 <ul>
 <li>
 Familiar with Turkey' s import and export policies and customs clearance requirements; review all necessary export/import documents and certificates; coordinate with freight forwarders, customs brokers, and shipping companies to ensure smooth customs clearance.
 </li>
 <li>
 Track cargo arrival status and coordinate with the finance department for customs tax payments; manage Turkey import/export customs clearance, logistics transportation, and delivery; follow up the entire process including ERP system inbound receiving to ensure timeliness of customs clearance and warehousing.
 </li>
 </ul>
 
 
 
 
 
 Warehouse Management
 
 
 <ul>
 <li>
 Responsible for daily overseas warehouse operations, including inbound, outbound, inventory, and stocktaking management and monitoring.
 </li>
 <li>
 Review replenishment and demand plans based on historical data, market trends, and customer needs; optimize inventory allocation and replenishment strategies; coordinate shipment planning from factory to turkey warehouses to ensure sufficient stock levels.
 </li>
 <li>
 Regularly analyze Turkey warehouse inventory structure; promote optimization of inventory level and turnover rate; reduce long-term stock to ensure sustainable and efficient inventory operations.
 </li>
 </ul>
 
 
 
 
 
 Logistics Management
 
 
 <ul>
 <li>
 Manage delivery solutions from the Turkey warehouse to end customers (B2C/B2B); monitor logistics milestones and delivery/receipt status.
 </li>
 <li>
 Follow up on local logistics delivery issues such as shipment discrepancies, order delays, and return/exchange exceptions, and resolve them in a timely manner.
 </li>
 <li>
 Monitor third-party logistics providers' service quality and cost settlement; establish a logistics data analysis system to analyze and optimize transportation efficiency, exception rates, and cost structure.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 <ul>
 <li>
 Bachelor' s degree or above in Logistics Management, International Trade, Supply Chain Management, Business Administration, or related fields.
 </li>
 <li>
 Minimum of 2 years' experience in customs clearance or warehouse/logistics management.
 </li>
 <li>
 Familiar with international transportation methods and customs clearance processes; understand warehouse operation logic.
 </li>
 <li>
 Proficient in reading and writing English, able to communicate independently with HQ.
 </li>
 <li>
 Skilled in Microsoft Office, ERP/WMS systems, with strong data analysis abilities.
 </li>
 </ul>
 
 
</div>

Logistics Specialist

Explore 881+ Finance manager amazon turkey amazon turkey in Istanbul this December. Find roles across top companies and apply now to boost your career.

881 finance manager amazon turkey amazon turkey jobs IN Istanbul

Finance Manager, Amazon Turkey, Amazon Turkey

Selling Partner Associate (with English and Turkish), Seller SP-Support

Country Operations Manager

Country Operations Manager

Kabataş Şube Operasyon Yöneticisi

Legislation and Compliance | Manager

Logistics Specialist