customer experience representative Jobs in Cairo

customer experience representative

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associate customer service specialist

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The Address Investments

<div>
 
 
 Position Summary
 
 
 
 We are seeking a customer-focused and motivated
 
 Call Center Representative
 
 to join our team. In this role, you will handle inbound and/or outbound customer interactions, provide product and service information, resolve issues, and deliver an exceptional customer experience. The ideal candidate is an effective communicator, problem-solver, and team player with a positive attitude.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Answer incoming calls, emails, or chats in a professional and timely manner
 </li>
 <li>
 Provide accurate information regarding products, services, policies, and procedures
 </li>
 <li>
 Handle customer concerns, complaints, and inquiries with patience and empathy
 </li>
 <li>
 Troubleshoot issues and escalate complex problems to the appropriate department
 </li>
 <li>
 Document all interactions and outcomes in the CRM system
 </li>
 <li>
 Follow call scripts, quality standards, and performance metrics
 </li>
 <li>
 Process orders, payments, and account updates when required
 </li>
 <li>
 Maintain a strong understanding of company offerings and updates
 </li>
 <li>
 Meet or exceed weekly and monthly call goals and customer satisfaction targets
 </li>
 <li>
 Contribute to a positive team environment and support colleagues as needed
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Previous customer service or call center experience is a plus
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Active listening skills and the ability to build rapport
 </li>
 <li>
 Ability to multi-task, prioritize, and manage time effectively
 </li>
 <li>
 Comfortable using computers, CRM tools, and phone systems
 </li>
 <li>
 Problem-solving abilities with a customer-first mindset
 </li>
 <li>
 Ability to remain calm under pressure and handle difficult calls
 </li>
 <li>
 Availability for shift work, including evenings or weekends if required
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive hourly wage or salary
 </li>
 <li>
 Performance bonuses or incentives
 </li>
 <li>
 Comprehensive training and ongoing development
 </li>
 <li>
 Health, dental, and retirement benefits (if applicable)
 </li>
 <li>
 Opportunities for career growth within the company
 </li>
 <li>
 Supportive and engaging team environment
 </li>
 </ul>
 
 
</div>

Fresh Customer Service

<div>
 
 
 Position Summary
 
 
 
 We are seeking a customer-focused and motivated
 
 Call Center Representative
 
 to join our team. In this role, you will handle inbound and/or outbound customer interactions, provide product and service information, resolve issues, and deliver an exceptional customer experience. The ideal candidate is an effective communicator, problem-solver, and team player with a positive attitude.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Answer incoming calls, emails, or chats in a professional and timely manner
 </li>
 <li>
 Provide accurate information regarding products, services, policies, and procedures
 </li>
 <li>
 Handle customer concerns, complaints, and inquiries with patience and empathy
 </li>
 <li>
 Troubleshoot issues and escalate complex problems to the appropriate department
 </li>
 <li>
 Document all interactions and outcomes in the CRM system
 </li>
 <li>
 Follow call scripts, quality standards, and performance metrics
 </li>
 <li>
 Process orders, payments, and account updates when required
 </li>
 <li>
 Maintain a strong understanding of company offerings and updates
 </li>
 <li>
 Meet or exceed weekly and monthly call goals and customer satisfaction targets
 </li>
 <li>
 Contribute to a positive team environment and support colleagues as needed
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Previous customer service or call center experience is a plus
 </li>
 <li>
 Strong verbal and written communication skills
 </li>
 <li>
 Active listening skills and the ability to build rapport
 </li>
 <li>
 Ability to multi-task, prioritize, and manage time effectively
 </li>
 <li>
 Comfortable using computers, CRM tools, and phone systems
 </li>
 <li>
 Problem-solving abilities with a customer-first mindset
 </li>
 <li>
 Ability to remain calm under pressure and handle difficult calls
 </li>
 <li>
 Availability for shift work, including evenings or weekends if required
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive hourly wage or salary
 </li>
 <li>
 Performance bonuses or incentives
 </li>
 <li>
 Comprehensive training and ongoing development
 </li>
 <li>
 Health, dental, and retirement benefits (if applicable)
 </li>
 <li>
 Opportunities for career growth within the company
 </li>
 <li>
 Supportive and engaging team environment
 </li>
 </ul>
</div>

Fresh Customer Service (Grads only)

<div>
 
 Position Overview
 
 
 The WFM Scheduling Analyst will be responsible for the schedules of the employees in the company, essentially for those who are working as Operations Customer Experts. As the workflow in the company changes in a daily and weekly period, it's important to know
 
 
 which employees are available to work and which skills they have to choose the best work schedule and the best workplace for each one. The main goal is to maximize the
 
 
 productivity of the company and the employees&rsquo; satisfaction.
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Automatic allocation of schedules to Operations Customer Ex in order to ensure operational service levels, to meet legal requirements and achieve resource optimization.
 </li>
 <li>
 Analyze requirements about how many employees are needed for each workplace.
 </li>
 <li>
 Discuss the working schedules of the employees with managers.
 </li>
 <li>
 Provide help with the updating of databases with relevant information about employees.
 </li>
 <li>
 Create and validate working schedules, assuring support in solving schedules deviations; elaboration of permanent schedules; Customer Services Representatives selection for new projects training and for on-going projects.
 </li>
 <li>
 Schedule employees for training programs in case the company selects employees for a workplace that requires new skills and knowledge.
 </li>
 <li>
 Interact with other departments in order to improve or maximize the project(s) results.
 </li>
 <li>
 Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions).
 </li>
 <li>
 Communicate any known infractions of the Corporate Policies and procedures to Teleperformance Management immediately
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Qualifications
 
 
 Education and specific Training
 
 <ul>
 <li>
 Higher Education Degree &ndash; preferential.
 </li>
 <li>
 Fluency in English. Work Experience
 </li>
 <li>
 Up to two years on Contact Center&rsquo;s and shared services for international markets and/or related industries.
 </li>
 </ul>
 
 
 
 
 
 
 
 Soft Skills Other Requirements
 
 
 Technical Skills:
 
 <ul>
 <li>
 Working knowledge of Microsoft Office Suite (Highly skilled in MS Excel). Competencies and specific skills:
 </li>
 <li>
 Analytical ability.
 </li>
 <li>
 Flexibility.
 </li>
 <li>
 Planning C Organizing.
 </li>
 <li>
 Problem solving.
 </li>
 <li>
 Time management.
 </li>
 </ul>
 
 
 
 
 Decision Making Authority
 
 
 Decisions Expected:
 
 <ul>
 <li>
 Report to the WFM Assistant Manager regarding any situation that may impact on the Projects and the Organization.
 </li>
 </ul>
 
 Recommendations Expected:
 
 <ul>
 <li>
 Continuous organizational improvement.
 </li>
 <li>
 Produce fresh and imaginative ideas and solutions.
 </li>
 </ul>
 
 
</div>

WFM Scheduling Analyst

<div>
 
 Teleperformance is Hiring:
 
 Mid-Level WFM Scheduling Analyst &ndash; Teleperformance
 
 
 
 
 
 
 
 *Position Overview:
 
 
 
 We are looking for a detail-oriented WFM Scheduling Analyst to join our team. You will be responsible for creating and managing schedules for Operations Customer Experts, ensuring optimal staffing, smooth workflow, and employee satisfaction. As business needs change daily and weekly, you&rsquo;ll play a key role in aligning workforce availability with operational demands.
 
 
 
 
 
 
 *Key Responsibilities:
 
 
 
 1: automatically allocate schedules to Operations Customer Experts to ensure service levels, legal compliance, and resource optimization.
 
 
 2: Analyze staffing requirements for each workplace.
 
 
 3: Discuss employee schedules directly with managers.
 
 
 4: Support database updates with employee information.
 
 
 5: Create and validate working schedules, manage schedule deviations, and prepare permanent schedules.
 
 
 6: Select Customer Service Representatives for new and ongoing projects/training.
 
 
 7: Schedule employees for training programs requiring new skills.
 
 
 8: Collaborate with other departments to enhance project performance.
 
 
 9: Actively participate in continuous improvement initiatives, offering fresh and innovative ideas.
 
 
 10: Immediately report any policy or procedure infractions to Teleperformance Management.
 
 
 
 
 
 
 *Required Qualifications:
 
 
 
 
 
 
 
 *Education &amp; Training:
 
 
 
 1: Higher Education Degree.
 
 
 2: Fluency in English.
 
 
 
 
 
 
 *Work Experience:
 
 
 
 1: 2&ndash;5 years in Customer Service and as a Scheduling and Forecasting Analyst , shared services, or related industries supporting international markets.
 
 
 
 
 
 
 *Skills &amp; Competencies:
 
 
 
 
 
 
 
 *Technical Skills:
 
 
 
 Strong knowledge of Microsoft Office (especially advanced Excel).
 
 
 Strong knowledge of WFM tools.
 
 
 
 
 
 
 *Soft Skills:
 
 
 
 1: Analytical mindset
 
 
 2: Flexibility
 
 
 3: Planning &amp; organizing
 
 
 4: Problem solving
 
 
 5: Time management
 
 
 6: Decision-Making Scope
 
 
 
 
 
 
 *Decisions Expected:
 
 
 
 Report any issues affecting projects or the organization to the WFM Assistant Manager.
 
 
 
 
 
 *How to Apply
 
 
 Send your CV to: mahiiemuhammed@gmail.com or Apply her.
 
 
 Kindly mention WFM Scheduling Analyst in the email subject to help us reach your application faster and ease the screening process.
 
</div>

<div>
 
 
 Job Title:
 
 Mid-Level
 
 WFM Scheduling Analyst
 
 
 
 
 
 
 
 Position Overview:
 
 
 
 The WFM Scheduling Analyst will be responsible for the schedules of the employees in the company, essentially for those who are working as Operations Customer Experts. As the workflow in the company changes in a daily and weekly period, it's important to know
 
 
 Which employees are available to work, and which skills must they choose, the best work schedule, and the best workplace for each one. The main goal is to maximize the
 
 
 productivity of the company and the employees&rsquo; satisfaction.
 
 
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Automatic allocation of schedules to Operations Customer Ex in order to ensure operational service levels, to meet legal requirements and achieve resource optimization.
 </li>
 <li>
 Analyze requirements about how many employees are needed for each workplace.
 </li>
 <li>
 Discuss the working schedules of employees with managers.
 </li>
 <li>
 Provide help with the updating of databases with relevant information about employees.
 </li>
 <li>
 Create and validate working schedules, assuring support in solving schedule deviations; elaboration of permanent schedules; Customer Services Representatives selection for new projects training and for on-going projects.
 </li>
 <li>
 Schedule employees for training programs in case the company selects employees for a workplace that requires new skills and knowledge.
 </li>
 <li>
 Interact with other departments in order to improve or maximize the project(s) results.
 </li>
 <li>
 Be an active part of the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions).
 </li>
 <li>
 Communicate any known infractions of the Corporate Policies and procedures to Teleperformance Management immediately
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Required Qualifications:
 
 
 
 
 Education and specific Training:
 
 
 <ul>
 <li>
 Higher Education Degree.
 </li>
 <li>
 Fluency in English.
 </li>
 </ul>
 
 
 
 
 
 Work Experience:
 
 
 
 
 
 
 
 Two to five years
 
 on Contact Center&rsquo; and shared services for international markets and as a WFM Scheduler.
 
 
 
 
 
 
 Tools Required:
 
 
 
 Teleopti is one of the leading names in
 
 Workforce Management (WFM)
 
 software, which is a crucial tool for WFM Analysts and Scheduling teams.
 
 
 
 
 
 🗓️ For Scheduling
 
 
 The scheduling function uses Teleopti to build and manage the daily, weekly, and monthly work schedules for agents.
 
 
 
 
 
 
 
 
 
 Soft Skills &amp; Other Requirements:
 
 
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Working knowledge of Microsoft Office Suite (Highly skilled in MS Excel).
 </li>
 </ul>
 
 
 
 
 
 Competencies and specific skills:
 
 
 <ul>
 <li>
 Analytical ability.
 </li>
 <li>
 Flexibility.
 </li>
 <li>
 Planning C Organizing.
 </li>
 <li>
 Problem solving.
 </li>
 <li>
 Time management.
 </li>
 </ul>
 
 
 
 
 
 Decision Making Authority:
 
 
 
 
 Decisions Expected:
 
 
 
 
 
 <ul>
 <li>
 Report to the WFM Assistant Manager regarding any situation that may impact the Projects and the Organization.
 </li>
 </ul>
 
 
 Recommendations Expected:
 
 
 
 
 
 <ul>
 <li>
 Continuous organizational improvement.
 </li>
 <li>
 Produce fresh and imaginative ideas and solutions.
 </li>
 </ul>
</div>

Air Liquide

<div>
 How will you CONTRIBUTE and GROW?
 
 
 
 Job Description Summary
 
 
 
 The Order Management Specialist will respond to customer inquiries in a timely and empathetic manner. also Identify the customer needs and provide solutions or recommendations.
 
 
 You will document and escalate customer feedback to relevant departments, Collaborate with team members to improve overall customer service and satisfaction and conduct follow-ups with customers to ensure their issues are resolved.Managing incoming calls &amp; messages through all provided communication channels.
 
 
 Manage the customer Orders effectively and efficiently:
 
 
 Ensure Accuracy and reliability of the daily and fixed orders.
 
 
 Monitor customer consumption and regularly review the fixed plan by the coordination with the customer, logistics and sales to ensure the plan effectiveness.
 
 
 Reduce Returned quantity, Undelivered quantity &amp; Emergency orders through the coordination between customer, sales and logistics teams.
 
 
 Responsible to maximize the good utilization of company resources.
 
 
 Ensure that the customer receives the order delivery confirmation after the logistics team feedback.
 
 
 Ensure effective handling of emergency orders.
 
 
 Deliver superior customer experience to all customers (both internal and external):
 
 
 Coordinate with all departments and CX team to ensure all customer (internal and external) requests are closed within the agreed duration and SLA.
 
 
 Ensure all customer's feedback are communicated and follow up on the actions required.
 
 
 Report any customer complaint immediately and ensure the correction action is taken
 
 
 Immediate reporting for any block point that affects the customer's order.
 
 
 ___________________Are you a MATCH?
 
 
 Education Level
 
 
 Bachelor degree, Business, logistics or planning background preferred.
 
 
 Experience Level
 
 
 Up to 3 years experience in customer experience management. Fresh Graduates are welcome to apply.
 
 
 Competencies
 
 
 Customer service orientation
 
 
 Excellent communication skills
 
 
 Excellent business English (oral and written)
 
 
 Motivated learner
 
 
 Time Management and organization skills
 
 
 Multitasking
 
 
 Must be reliable, adaptable and detail oriented
 
 
 Ability to effectively work in a team environment
 
 
 Analytical and problem solving skills
 
 
 Our Differences make our Performance
 
 
 At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
 
 
 We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
</div>

Order Management Specialist

<div>
 
 
 Job Title:
 
 
 
 Spanish WFM Real Time Analyst
 
 
 
 
 
 
 Department:
 
 
 
 Project Workforce Management
 
 
 
 
 
 
 Reports To:
 
 
 
 WFM Planning Analyst
 
 
 
 
 
 
 Position Overview:
 
 
 
 
 
 
 The Spanish Real Time Analyst II monitors on a daily basis different levels of Contact Center activities and analyzes performance data in real time. Main purpose of that action is to identify weak points and suggest more efficient management solutions to supervisors and managers.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 &bull; Generates and delivers real-time reports to Operations Management Team
 
 
 &bull; Compares call forecasts with actual results to examine variances, proactively identify scheduling gaps and offers solutions to solve them.
 
 
 &bull; Provides performance analysis to ensure accurate, timely reporting to support business decisions.
 
 
 &bull; Proving support to Operations Supervisors by identifying and suggesting more efficient management solutions.
 
 
 &bull; Take decisions on the number of Operations Customer Experts to be in the Front-Office Group and Back-Office Group and move Operations Customer Experts from one group to another to maximize productivity and Service Level performance.
 
 
 &bull; Control the Service Levels.
 
 
 &bull; Break management.
 
 
 &bull; Be a true team member in Teleperformance &ndash; focused on the success of the company and the well-being of the team.
 
 
 &bull; Interaction with other departments to improve and maximize the project(s) results.
 
 
 &bull; Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions)
 
 
 &bull; Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to GDPR - General Data Protection Regulation, GISP - Global Information Security Policies, ISS - Information Security Standard; CSR - Corporate Social Responsibility policies, Health &amp; Safety, among others.
 
 
 &bull; Communicate any known infractions of these Corporate Policies and procedures to Teleperformance Management immediately.
 
 
 
 
 
 
 Required Qualifications
 
 
 
 
 Education and specific Training
 
 
 
 
 
 
 &bull; Higher Education Degree (preferential).
 
 
 &bull; Fluency in Spanish B2 Level and English (B2) is a Must.
 
 
 
 
 
 
 Work Experience:
 
 
 
 
 
 
 
 &bull; Experience in project management and implementation.
 
 
 &bull; Hands on Experience as a Real Time Analyst from 6 Months to 2 Years.
 
 
 &bull; Proficient in Excel, Word, and Outlook.
 
 
 &bull; Knowledge of SQL (Structured Query Language), BI tools or Workforce Management software is a plus.
 
 
 
 
 
 
 Soft Skills &amp; Other Requirements:
 
 
 
 
 
 
 Technical Skills:
 
 
 &bull; Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint);
 
 
 &bull; Experience managing in Customer Experience Management operations; Competencies and
 
 
 
 
 
 Specific skills:
 
 
 &bull; Achievement oriented.
 
 
 &bull; Analytical ability.
 
 
 &bull; Initiative.
 
 
 &bull; Problem solving.
 
 
 &bull; Team building / Teamwork.
 
</div>

WFM Real Time Analyst II (Spanish)

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597 fresh customer service jobs IN Cairo

Fresh Customer Service

Fresh Customer Service (Grads only)

WFM Scheduling Analyst

WFM Scheduling Analyst

WFM Scheduling Analyst

Order Management Specialist

WFM Real Time Analyst II (Spanish)