account manager

sales consultant

key account manager

sales account manager

sales manager

client success manager

naqla

<div>
 
 
 Job Purpose
 
 
 
 
 The Key Account Manager is responsible for maintaining and growing relationships with Naqla&rsquo;s
 
 existing clients
 
 . The role ensures client satisfaction, retention, and account growth by providing tailored logistics and transport solutions, while serving as the main liaison between clients and internal teams.
 
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 
 Client Relationship Management
 
 
 </li>
 <ul>
 <li>
 Act as the primary point of contact for all assigned existing accounts.
 
 </li>
 <li>
 Build and nurture long-term partnerships with clients to strengthen loyalty.
 
 </li>
 <li>
 Understand client needs and ensure Naqla consistently delivers high-quality service.
 
 </li>
 </ul>
 <li>
 
 Account Growth &amp; Retention
 
 
 </li>
 <ul>
 <li>
 Identify opportunities to expand business with current clients through upselling and cross-selling.
 
 </li>
 <li>
 Develop account strategies and action plans to achieve revenue and growth targets from existing clients.
 
 </li>
 <li>
 Monitor client performance and proactively address any service gaps or risks to retention.
 
 </li>
 </ul>
 <li>
 
 Operational Support &amp; Issue Resolution
 
 
 </li>
 <ul>
 <li>
 Coordinate with operations, customer success, and finance teams to ensure seamless service delivery.
 
 </li>
 <li>
 Resolve client escalations efficiently and maintain a proactive approach to problem-solving.
 
 </li>
 <li>
 Track account service levels and ensure contractual agreements are met.
 
 </li>
 </ul>
 <li>
 
 Reporting &amp; Insights
 
 
 </li>
 <ul>
 <li>
 Prepare regular reports on account performance, revenue, and client satisfaction.
 
 </li>
 <li>
 Provide feedback to management to support service improvements and strategic decision-making.
 
 </li>
 <li>
 Maintain accurate records of client interactions in CRM systems.
 
 </li>
 
 
 
 </ul>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Sales, Logistics, or a related field.
 
 </li>
 <li>
 3&ndash;5 years of experience in
 
 key account management or client success
 
 , ideally within logistics, transport, or supply chain.
 
 </li>
 <li>
 Strong interpersonal and communication skills with a client-focused mindset.
 
 </li>
 <li>
 Proven ability to build trust and maintain long-term relationships.
 
 </li>
 <li>
 Strong organizational and analytical skills to monitor account metrics.
 
 </li>
 <li>
 Proficiency in CRM systems and MS Office tools.
 
 </li>
 </ul>
</div>

Key Account Manager

LSEG

<div>
 
 Position Summary
 
 
 
 This is a post-sales role which drives commercial value creation through adoption of Risk solutions purchased by the customer to achieve revenue retention and customer engagement. The Digital Customer Success Manager plays a key role in enhancing customer experience by demonstrating a network of partners across LSEG along with an at scale framework, to ensure customers&rsquo; business objectives are achieved through full utilisation of solutions into the daily workflow of end-users. The Digital Customer Success Manager will provide customers with differentiated customer experience through a combination of digital and traditional CSM strategies, helping them to realise the full value of our Risk solutions.
 
 
 
 Role Responsibilities
 
 
 
 <ul>
 <li>
 Proactively seeks opportunities to create value realisation of LSEG products.
 </li>
 <li>
 Builds customer relationships with many different personas.
 </li>
 <li>
 Considers impact of market trends on customers and the influence on business benefits.
 </li>
 <li>
 Provides valuable and timely customer insights to internal product and account teams.
 </li>
 <li>
 Drives commercial value creation through adoption of all Risk solutions purchased by the customer to achieve revenue retention and customer engagement
 </li>
 <li>
 Plays a key role in enhancing customer experience by demonstrating a network of experts across LSEG and ensuring customers&rsquo; business objectives are achieved though full utilization of solutions into the daily workflow of end-users
 </li>
 <li>
 Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, partners, breakthroughs, risks and metrics needed to achieve them
 </li>
 <li>
 Educate new customers on how to use our products with workflow specialization, content, and technologies in a manner that is tailored to their specific use-case
 </li>
 <li>
 Monitor usage, health gauges, competitive landscape and any other relevant data to create a retention strategy
 </li>
 <li>
 Build, maintain and demonstrate strong relationships with business decision makers and users within each account to influence adoption.
 
 
 </li>
 </ul>
 
 Qualifications And Experience
 
 
 
 <ul>
 <li>
 French / Italian / Arabic language required.
 </li>
 <li>
 Required University degree or relevant work experience equivalent
 </li>
 <li>
 Strong Microsoft Office proficiency
 </li>
 <li>
 Strong problem-solving skills
 </li>
 <li>
 Agility to adapt and excel in a fast paced environment.
 </li>
 <li>
 Proactive and positive attitude to the lead in developing client strategy to deliver thoughtful impact across our clients to achieve customer satisfaction.
 </li>
 <li>
 Experience facilitating customer meetings and trainings to large audiences in a concise, inspirational and convincing manner.
 </li>
 <li>
 Client Screening, PEP Classification, Sanctions and KYC Due Diligence in-depth knowledge desirable Financial &amp; Risk industry knowledge required &ndash; AML, Financial Crime market understanding including a) basic understanding b) knowledge of relevant c) strong understanding of customers' business model
 </li>
 <li>
 Ability to map a customer&rsquo;s business process to product capability
 </li>
 <li>
 Strong ability to collaborate with internal operational and account management teams
 </li>
 <li>
 Executive engagement skills with an ability to establish trusted advisor relationships with business decision makers
 
 
 </li>
 </ul>
 Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.
 
 
 LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
 
 
 Our purpose is the foundation on which our culture is built. Our values of
 
 Integrity, Partnership
 
 ,
 
 Excellence
 
 and
 
 Change
 
 underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
 
 
 Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.
 
 
 We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone&rsquo;s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
 
 
 You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.
 
 
 LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
 
 
 Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it&rsquo;s used for, and how it&rsquo;s obtained, your rights and how to contact us as a data subject.
 
 
 If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
</div>

Associate Customer Success Manager

dubizzle Egypt

<div>
 Dubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As the Client Relationship Manager, you will support the sales team by ensuring seamless account management, maintaining strong client relationships, and contributing to revenue growth. You will be responsible for account activation, credit consumption management, account renewal tracking, and generating essential reports. You will also sell packages over the phone, assist in booking acquisition meetings, ensure client accounts are visited by the sales team, and monitor team revenue achievement.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Facilitate the activation and onboarding of new client accounts
 </li>
 <li>
 Build and maintain strong relationships with clients to drive retention and satisfaction
 </li>
 <li>
 Monitor client accounts to ensure accurate credit allocation and consumption
 </li>
 <li>
 Generate regular Account Management (AM) reports analysing client engagement and performance
 </li>
 <li>
 Conduct data analysis on client activity to identify trends, improvement areas, and growth opportunities
 </li>
 <li>
 Track client satisfaction, collect feedback, and recommend improvements to enhance service delivery
 </li>
 <li>
 Monitor client listings and ads to ensure compliance with company standards and optimise performance
 </li>
 <li>
 Address client inquiries, resolve issues promptly, and collaborate with the sales team to ensure client satisfaction
 </li>
 <li>
 Proactively manage account renewals and coordinate renewal activities with the sales team
 </li>
 <li>
 Sell, cross-sell &amp; up-sell bundles and listing packages over the phone to small existing or potential clients
 </li>
 <li>
 Support the sales team in booking acquisition meetings and ensuring a steady pipeline of prospects
 </li>
 <li>
 Ensure all client accounts are visited and properly managed by the sales team for relationship building and upselling
 </li>
 <li>
 Support the sales team in achieving their sales and revenue targets, with CRM KPIs linked to overall team performance
 </li>
 <li>
 Support tasks related to Sales Effectiveness (SE) projects, including target tracking and reporting
 </li>
 <li>
 Communicate team performance updates and provide feedback, including handling client complaints, to SE and management teams
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Marketing, or a related field
 
 
 
 </li>
 </ul>
 Experience:
 
 
 <ul>
 <li>
 2+ years of experience in a customer service or account management role
 
 
 
 </li>
 </ul>
 Knowledge:
 
 
 <ul>
 <li>
 Strong proficiency in data analysis and reporting tools, such as Microsoft Office, Excel or CRM systems
 </li>
 <li>
 Knowledge of classifieds and online platforms is a plus
 
 
 
 </li>
 </ul>
 Skills:
 
 
 <ul>
 <li>
 Excellent communication, problem-solving, and interpersonal skills
 </li>
 <li>
 Ability to manage multiple priorities and thrive in a fast-paced environment
 </li>
 <li>
 Strong sales acumen with the ability to sell over the phone and assist in acquisition activities
 </li>
 <li>
 Data-driven mindset with attention to detail and accuracy in reporting
 
 
 
 </li>
 </ul>
 Traits:
 
 
 <ul>
 <li>
 Organised, proactive, and able to collaborate effectively across teams
 </li>
 <li>
 Customer-focused mindset
 </li>
 <li>
 Excellent communication, organisational skills, attention to detail, and the ability to work well in a team
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Client Relationship Manager

51Talk Headquarters

<div>
 
 
 About Us
 
 
 
 
 51Talk
 
 is a leading online English education platform dedicated to connecting teachers with students across the world through engaging, one-on-one classes. Join us and be part of a dynamic team that&rsquo;s passionate about making quality education accessible, while enjoying flexible work, growth opportunities, and the chance to make a real impact in students&rsquo; lives.
 
 
 
 
 
 
 About the Role
 
 
 
 We&rsquo;re looking for a
 
 Customer Success Manager
 
 who is passionate about driving student success and leading high-performing teams. In this role, you will ensure strong
 
 student engagement through course consumption
 
 and support business growth through
 
 referrals (leads and conversion)
 
 .
 
 
 
 
 
 This is a
 
 performance-driven management role
 
 , where success will be measured by your ability to improve team engagement metrics and achieve KPIs.
 
 
 
 
 
 
 
 
 🌟
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Lead and coach a team of
 
 Class Mentors
 
 to achieve monthly KPIs in course consumption rate and referral targets.
 </li>
 <li>
 Ensure customers stay active in their learning journey by increasing class attendance and engagement.
 </li>
 <li>
 Develop initiatives to boost referral leads and conversion from existing customers.
 </li>
 <li>
 Track and analyze team performance data, providing regular feedback and action plans.
 </li>
 <li>
 Collaborate with senior management to align team goals with company business objectives.
 </li>
 <li>
 Conduct training and performance reviews to strengthen the team&rsquo;s operational and sales capability.
 </li>
 </ul>
 
 
 
 
 ✅
 
 What We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or above.
 </li>
 <li>
 Minimum 5 years of experience in customer success, or education-related roles, with at least 1 year in a managerial or supervisory position.
 </li>
 <li>
 Strong command of
 
 English &amp; Arabic
 
 , both spoken and written.
 </li>
 <li>
 Proven track record of achieving performance targets (course consumption, referrals, or similar KPIs).
 </li>
 <li>
 Strong leadership, coaching, and motivational skills.
 </li>
 <li>
 Excellent communication and interpersonal skills, able to influence both team members and clients.
 </li>
 <li>
 Data-driven, results-oriented, and adaptable to a fast-paced environment.
 </li>
 </ul>
 
 
 
 
 
 What We Offer
 
 
 <ul>
 <li>
 Competitive base salary with attractive KPI incentives.
 </li>
 <li>
 Comprehensive training and continuous support to ensure your success.
 </li>
 <li>
 Clear career growth path into senior management roles.
 </li>
 <li>
 Opportunity to work in a
 
 fast-growing international EdTech company
 
 .
 </li>
 </ul>
 
 
</div>

Customer Success Manager

Seclore

<div>
 
 Congratulations, you have taken the first step towards bagging a career-defining role. Join the team of superheroes that safeguard data wherever it goes.
 
 
 
 
 
 
 
 What should you know about us?
 
 
 
 Seclore protects and controls digital assets to help enterprises prevent data theft and achieve compliance. Permissions and access to digital assets can be granularly assigned and revoked, or dynamically set at the enterprise-level, including when shared with external parties. Asset discovery and automated policy enforcement allow enterprises to adapt to changing security threats and regulatory requirements in real-time and at scale.
 
 
 
 
 Know more about us at www.seclore.com
 
 
 
 
 
 You would love our tribe:
 
 
 
 If you are a risk-taker, innovator, and fearless problem solver who loves solving challenges of data security, then this is the place for you!
 
 
 
 
 
 
 Here's what you will get to explore:
 
 
 <ul>
 <li>
 Engage with our existing and prospective customers and help them to adopt Seclore&rsquo;s products and solutions to meet their business requirements.
 </li>
 <li>
 Ensure consistent growth in the product awareness, adoption, and usage by Seclore&rsquo;s customers.
 </li>
 <li>
 Show case product and solution concepts via presentations, demos, user evangelization and effective documentation.
 </li>
 <li>
 Lead discovery sessions with IT and business users to understand the client's business objectives and system/application needs.
 </li>
 <li>
 With excellent understanding of Seclore&rsquo;s product features and related technologies, design the solution that best meets the client's requirements.
 </li>
 <li>
 Proactively create documentary artifacts like business cases, usage scenarios, solution blue- prints, FAQs, meeting notes etc.
 </li>
 <li>
 Lead or work with other customer success teams to ensure successful completion of project milestones for production Go-live, UAT sign-off and the initial rollout phase of the project.
 </li>
 <li>
 Communicate progress and expectations, escalates problems for awareness and resolution.
 </li>
 <li>
 Lead client training sessions
 </li>
 <li>
 Support clients through go-live process and play key role in promoting solution adoption and usage.
 </li>
 <li>
 Provide regular and adequate end user feedback to the product team.
 </li>
 <li>
 Create opportunities for upselling of Seclore&rsquo;s offerings
 </li>
 </ul>
 
 
 
 
 
 We can see the next Entrepreneur At Seclore if you have:
 
 
 <ul>
 <li>
 An experience in information security procedures and practices.
 </li>
 <li>
 A certification in the knowledge areas related to information security, business process management or IT infrastructure.
 </li>
 <li>
 An analytical frame of mind to identify multiple solutions to the same problem, to help in decision making.
 </li>
 <li>
 A &lsquo;can do&rsquo; attitude to be able to work within existing constraints and come up with innovative ideas that may not be obvious or apparent.
 </li>
 <li>
 Maturity and level headedness to be handle difficult situations and still maintain healthy relationships with customers and partners offerings is a plus Knowledge of information cyber security
 </li>
 </ul>
 
 
 
 
 
 Why do we call Seclorites Entrepreneurs not Employees?
 
 
 <ul>
 <li>
 We value and support those who take the initiative and calculate risks.
 </li>
 <li>
 We have an attitude of a problem solver and an aptitude that is tech agnostic. You get to work with the smartest minds in the business.
 </li>
 <li>
 We are thriving not living. At Seclore, it is not just about work but about creating outstanding employee experiences. Our supportive and open culture enables our team to thrive.
 </li>
 </ul>
 
 
 
 
 
 
 
 Excited to be the next Entrepreneur, apply today!
 
 
 
 Don&rsquo;t have some of the above points in your resume at the moment? Don&rsquo;t worry. We will help you build it.
 
 
 
 
 
 
 
 
 
 Let&rsquo;s build the future of data security at Seclore together.
 
 
 
</div>

Solutions Consultant

Cloudjet Innovations

<div>
 
 At Cloudjet, we deliver advanced hosting, security, and cloud solutions for businesses. We&rsquo;re looking for a
 
 Customer Success Specialist
 
 with both excellent communication skills
 
 and a solid technical foundation
 
 to help our customers get the most from our services.
 
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 Be the main point of contact for customers
 </li>
 <li>
 Guide clients in using our cloud, hosting, and security products
 </li>
 <li>
 Provide clear explanations of technical concepts in customer-friendly language
 </li>
 <li>
 Troubleshoot issues related to domains, hosting, servers, and web services
 </li>
 <li>
 Work with our technical team to resolve complex problems
 </li>
 <li>
 Build strong, lasting customer relationships to ensure satisfaction and retention
 </li>
 </ul>
 
 
 What We&rsquo;re Looking For:
 
 
 <ul>
 <li>
 Strong communication and problem-solving skills
 </li>
 <li>
 Empathy and a genuine interest in helping customers succeed
 </li>
 <li>
 
 Technical foundation required
 
 :
 </li>
 <li>
 Basics of cloud services and hosting
 </li>
 <li>
 Understanding of domains and DNS
 </li>
 <li>
 Knowledge of Apache or other web servers
 </li>
 <li>
 Familiarity with HTTP protocols and web concepts
 </li>
 <li>
 Prior experience in customer support, technical support, or account management is a plus
 </li>
 </ul>
 
 
 Why Join Cloudjet?
 
 
 <ul>
 <li>
 Work in an innovative, growing company at the forefront of web security and cloud solutions
 </li>
 <li>
 Collaborate with a knowledgeable, supportive team
 </li>
 <li>
 Free wellbeing support
 </li>
 <li>
 Free content from Cloudjet University
 </li>
 <li>
 Free access to our services
 </li>
 <li>
 Free transportation with our partner, Uber
 </li>
 <li>
 Free self-development courses
 </li>
 <li>
 Learn and grow in both technical and customer-facing skills
 </li>
 <li>
 Opportunities for career advancement
 </li>
 </ul>
</div>

Customer Success Specialist

SSC HR Solutions

<div>
 We are looking for a sales account manager that will be primarily responsible for building customer loyalty, existing product sales growth, new product sales, contract renewal, and client retention across assigned client base. This position champions the company's value and differentiations to clients while taking on the cause of championing the client's experience/needs strategically within the organization and influences/aligns cross-departmental efforts accordingly. The KPIs for this position focus on client revenue growth, satisfaction, client loyalty, and client retention.
 
 
 <ul>
 <li>
 Manage a portfolio of accounts to achieve long-term success
 </li>
 <li>
 Develop positive relationships with clients
 </li>
 <li>
 Act as the point of contact and handle customers' individual needs
 </li>
 <li>
 Generate new business using existing and potential customer networks
 </li>
 <li>
 Resolve conflicts and provide solutions to customers in a timely manner
 </li>
 <li>
 Supervise account representatives to ensure sales increase
 </li>
 <li>
 Report on the status of accounts and transactions
 </li>
 <li>
 Set and track sales account targets, aligned with company objectives
 </li>
 <li>
 Monitor sales metrics (e.g., quarterly sales results and annual forecasts)
 </li>
 <li>
 Suggest actions to improve sales performance and identify opportunities for growth
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree preferred in communication or electrical engineering
 </li>
 <li>
 3-5 years' of Proven work experience as a B2B Sales account manager in IT services &amp; security solutions is a must
 </li>
 <li>
 Hands on experience in IT services &amp; security solutions products such as; (IOT &amp;AI, Smart cities, active network components, audio visual solutions, Hologram tables, Electro Mechanical solutions, etc.)
 </li>
 <li>
 Previous experience in generating leads within Banking, Telecom, and Oil &amp; Gas Sectors is highly preferred
 </li>
 <li>
 ability to deliver excellent customer experience
 </li>
 <li>
 Knowledge of CRM software and MS Office (MS Excel in particular)
 </li>
 <li>
 Understanding of sales performance metrics
 </li>
 <li>
 Professional and effective verbal and written Arabic/English communication and negotiation skills
 </li>
 <li>
 Ability to solve problems creatively and independently, and work well with various team members across different departments
 </li>
 <li>
 Excellent client presentation development and presentation skills
 </li>
 <li>
 Own a car is a must
 </li>
 </ul>
</div>

Sales Account Manager

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