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customer service coordinator

client success manager

Converted

<div>
 
 
 Role Overview:
 
 
 
 Converted is hiring
 
 Customer Experience Supervisor
 
 to play a key role in ensuring that clients receive an exceptional experience while using our products and services. This role oversees the daily performance of the CX team, manages customer relationships, resolves escalations, and collaborates cross-functionally with Product, Tech, and Marketing teams to enhance the customer journey. This role is reporting to CX &amp; Business Ops Sr. Manager.
 
 
 The ideal candidate is data-driven, tech-savvy, and experienced in SaaS or Mar-Tech environments.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 1. Customer Support &amp; Relationship Management
 
 
 <ul>
 <li>
 Supervise the CX team to ensure timely, accurate, and high-quality responses to client inquiries.
 </li>
 <li>
 Handle escalated issues and ensure swift resolution.
 </li>
 <li>
 Build strong relationships with key accounts, ensuring high satisfaction and retention.
 </li>
 <li>
 Monitor customer health and proactively address risks or concerns.
 </li>
 </ul>
 
 
 2. Team Leadership &amp; Performance
 
 
 <ul>
 <li>
 Train, coach, and mentor CX agents to improve performance and product knowledge.
 </li>
 <li>
 Set KPIs (SLAs, response time, CSAT, NPS) and monitor team performance using dashboards and analytics tools.
 </li>
 <li>
 Conduct regular one-to-ones, performance reviews, and skill development sessions.
 </li>
 <li>
 Create shift plans and manage team schedules.
 </li>
 </ul>
 
 
 3. Process &amp; Quality Improvement
 
 
 <ul>
 <li>
 Develop and maintain CX SOPs, workflows, and best practices.
 </li>
 <li>
 Identify gaps across the customer journey and recommend improvements.
 </li>
 <li>
 Collaborate with Product and Engineering teams to report bugs, suggest feature enhancements, and represent the &ldquo;Voice of Customer&rdquo;.
 </li>
 <li>
 Implement QA checks to ensure service consistency.
 </li>
 </ul>
 
 
 4. Customer Insights &amp; Reporting
 
 
 <ul>
 <li>
 Analyze support data, customer feedback, and usage patterns to identify trends.
 </li>
 <li>
 Prepare weekly and monthly reports on CX performance and customer satisfaction.
 </li>
 <li>
 Present insights to leadership and propose solutions to enhance product adoption.
 </li>
 </ul>
 
 
 5. Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Marketing, Sales, and Client Success teams to ensure aligned communication.
 </li>
 <li>
 Support onboarding and product training for new clients when needed.
 </li>
 <li>
 Assist in the creation of customer-facing resources (FAQs, tutorials, help center articles).
 </li>
 </ul>
 <li>
 </li>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, Communications, or related field.
 </li>
 <li>
 5+ years of experience in Customer Experience,Customer Support, or Client Success roles&mdash;preferably within a
 
 Mar-Tech, SaaS, or technology-driven environment
 
 .
 </li>
 <li>
 Experience supervising or leading a team.
 </li>
 <li>
 Strong understanding of marketing tools such as email automation, CRM, analytics platforms, or ad-tech solutions.
 </li>
 <li>
 Excellent communication, problem-solving, and conflict-resolution skills.
 </li>
 <li>
 Ability to analyze data and produce actionable insights.
 </li>
 <li>
 Tech-savvy with the ability to troubleshoot basic technical issues.
 </li>
 </ul>
 
 
 Benefits:
 
 
 <ul>
 <li>
 This opportunity with the availability of hybrid options.
 </li>
 <li>
 We love flexibility! Manage your own work schedule. We trust the people we hire.
 </li>
 <li>
 Competitive package.
 </li>
 <li>
 Paid time off.
 </li>
 <li>
 Fun benefits &amp; perks that you will enjoy!
 </li>
 <li>
 Trusting, ego-free and truth-seeking team members
 </li>
 <li>
 See something you want to improve? Awesome. We're a flexible and collaborative team that is always learning and growing
 </li>
 </ul>
 
 
 About Converted
 
 
 
 Converted is a marketing operating system for e-Commerce. It utilizes data and shoppers' insights to create personalized multi-channel marketing that boosts customer engagement and maximizes their return on their marketing budget by leveraging artificial intelligence capabilities. Converted has helped more than 800 e-Commerce worldwide.
 
 
 Converted builds products that help businesses grow revenue through smarter advertising, customer data, and automation. Our suite covers:
 
 <ul>
 <li>
 Flyerz &ndash; lightweight ads product for smaller and local businesses
 </li>
 <li>
 ConvertedLeads &ndash; lead generation and activation for sales-driven verticals
 </li>
 <li>
 ConvertedOrders &ndash; order and revenue intelligence
 </li>
 <li>
 ConvertedPay &ndash; orchestration of ad spend and payments across channels
 </li>
 <li>
 ConvertedPro &ndash; automated ads, catalog/data intelligence, and multi-channel activation
 </li>
 </ul>
 
 
</div>

Customer Experience Supervisor

NOK Human Capital

<div>
 
 
 We&rsquo;re hiring a Senior Client Success professional
 
 to join our internal team at
 
 NOK Human Capital
 
 and elevate client experience, retention, and revenue growth from our Zahraa El-Maadi HQ.
 
 
 Job Summary
 
 
 As
 
 Senior Client Success
 
 , you will own day-to-day client satisfaction and retention outcomes across an assigned portfolio. You&rsquo;ll lead onboarding, drive product/service adoption, run QBRs, monitor health and SLAs, resolve escalations, and proactively identify upsell/cross-sell opportunities in partnership with Sales, Operations, and Marketing.
 
 
 Job Responsibilities:
 
 <ul>
 <li>
 Manage a portfolio of B2B accounts, acting as the primary point of contact and trusted advisor.
 </li>
 <li>
 Plan and execute onboarding and adoption programs; track usage, value realization, and milestones.
 </li>
 <li>
 Run regular business reviews (QBRs), presenting KPIs, insights, and growth recommendations.
 </li>
 <li>
 Proactively monitor health scores, risks, and SLAs; own issue resolution and follow-through.
 </li>
 <li>
 Identify expansion opportunities (upsell/cross-sell) and coordinate with Sales to close.
 </li>
 <li>
 Map stakeholders, build executive relationships, and maintain account plans.
 </li>
 <li>
 Analyze churn/retention drivers; implement playbooks to reduce risk and improve CSAT/NPS.
 </li>
 <li>
 Maintain accurate CRM hygiene (activities, forecasts, renewal timelines, next steps).
 </li>
 <li>
 Produce clear reports and dashboards on portfolio performance and client outcomes.
 </li>
 <li>
 Stay current on competitive offerings and market trends to inform client strategy.
 </li>
 </ul>
 
 
 
 
 Key Requirements:
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Business, Marketing, or related field (Master&rsquo;s is a plus).
 </li>
 <li>
 
 Experience:
 
 
 3&ndash;4 years
 
 in B2B Client/Customer Success, Account Management, After-Sales, or Customer Experience (IC role; informal mentoring is a plus).
 </li>
 <li>
 
 Industry Exposure (preferred):
 
 B2B services, SaaS, logistics, technology (fintech/edtech/healthtech), and B2B tech startups; exposure to hotels, BPO, FMCG, or logistics is valued.
 </li>
 <li>
 
 Tools:
 
 CRM/Ticketing (e.g., Salesforce/HubSpot/Zoho CRM, Zendesk/Freshdesk, Odoo/Pipedrive).
 </li>
 <li>
 
 Skills:
 
 Client relationship management, retention &amp; expansion, onboarding/adoption, stakeholder management, KPI reporting &amp; analysis, problem-solving, conflict resolution, presentation.
 </li>
 <li>
 
 Languages:
 
 English (must); French (plus).
 
 Other:
 
 Tech-savvy, strong communication and negotiation, client-obsessed, proactive, results-driven.
 </li>
 </ul>
 
 
 
 
 Job Conditions:
 
 <ul>
 <li>
 
 Location:
 
 NOK HC Head Office, Zahraa El-Maadi (Egypt)
 </li>
 <li>
 
 Work Mode:
 
 On-site
 </li>
 <li>
 
 Employment Type:
 
 Full time
 </li>
 <li>
 
 Days Off:
 
 2 per week
 </li>
 <li>
 
 Working Hours:
 
 8 hours/day; flexible schedule
 </li>
 <li>
 
 Start Date:
 
 ASAP
 </li>
 <li>
 
 Nationality:
 
 Egyptian (required)
 </li>
 </ul>
 
 Work Benefits
 
 <ul>
 <li>
 
 Medical Insurance
 
 </li>
 <li>
 
 Social Insurance
 
 </li>
 <li>
 
 Mobile:
 
 Company SIM + phone
 </li>
 <li>
 
 Transportation:
 
 Reimbursed for client meetings per company policy
 </li>
 </ul>
 
 
</div>

Senior Account Manager

ZIWO

<div>
 📍
 
 Location:
 
 The Greek Campus - Downtown - Cairo - Egypt | 🕒
 
 Type:
 
 Full-time
 
 
 💼
 
 Department:
 
 Account Management | 💻
 
 Work Setup:
 
 Onsite
 
 
 
 About ZIWO
 
 
 
 
 ZIWO
 
 is the leading Cloud Contact Center Solution in the GCC, helping successful companies reach their customers from anywhere with a single interface that brings value to every conversation.
 
 
 As a fast-growing B2B SaaS startup, we&rsquo;re building the future of customer experience. Our all-in-one cloud solution enables voice, messaging, and CRM integrations for forward-thinking companies across the Middle East and beyond. With a global team of 80+ people, ZIWO is the tech company where innovation meets impact.
 
 
 
 About The Role
 
 
 
 We are looking for a driven and strategic
 
 Account Management Team Lead
 
 to oversee ZIWO&rsquo;s customer portfolio in Egypt and other regions. In this role, you will manage a team of Junior Account Managers, drive revenue growth through retention and upselling, oversee complex client escalations, and ensure exceptional account performance. You will also support the Head of Account Management in executing regional and global strategies to enhance client engagement and deliver outstanding service.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 <ul>
 <li>
 Own, manage, and grow a portfolio of accounts across Egypt and additional assigned regions
 </li>
 <li>
 Lead, coach, and mentor a team of Junior Account Managers handling small global accounts
 </li>
 <li>
 Develop and execute cross-sell and up-sell strategies to increase revenue
 </li>
 <li>
 Conduct coaching sessions, pipeline reviews, and provide ongoing performance feedback
 </li>
 <li>
 Monitor account health, usage patterns, and collaborate with the Revenue Growth Analyst for insights
 </li>
 <li>
 Act as the escalation point for high-risk or complex client issues
 </li>
 <li>
 Ensure team KPIs are achieved across retention, engagement, adoption, and revenue targets
 </li>
 <li>
 Work closely with Sales, Customer Success, and Product teams to align on client growth and satisfaction
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Sales, Marketing, IT, or a related field
 </li>
 <li>
 4&ndash;6 years of experience in Account Management, Customer Success, or client-facing roles
 </li>
 <li>
 Minimum 2 years in a leadership or supervisory role
 </li>
 <li>
 Proven track record in revenue growth, retention, and cross/upselling
 </li>
 <li>
 Experience managing enterprise-level accounts is highly preferred
 </li>
 <li>
 Proficiency in CRM systems (HubSpot, Salesforce, or similar)
 </li>
 <li>
 Strong analytical skills to interpret account health, data trends, and revenue insights
 </li>
 <li>
 Understanding of SaaS, cloud technologies, or contact center solutions
 </li>
 <li>
 Excellent communication, leadership, and stakeholder management skills
 </li>
 <li>
 Strong follow-up discipline, customer-centric mindset, and problem-solving abilities
 </li>
 <li>
 Ability to manage pressure, handle escalations, and drive team performance
 </li>
 <li>
 English is mandatory; French is a significant advantage
 
 
 </li>
 </ul>
 
 Why Join ZIWO
 
 
 
 <ul>
 <li>
 Competitive salary and comprehensive benefits
 </li>
 <li>
 Opportunity to lead and grow a high-performing account management team
 </li>
 <li>
 Be part of a fast-paced, innovative SaaS company reshaping customer communication in the MENA region
 </li>
 <li>
 Cross-functional exposure working closely with Sales, CS, and Product teams
 </li>
 <li>
 Clear leadership career pathway and continuous learning opportunities
 </li>
 <li>
 Salaries paid in USD
 
 
 </li>
 </ul>
 
 ZIWO
 
 is an equal opportunity employer. We value diversity and believe it drives innovation. We welcome candidates from all backgrounds.
</div>

Account Management Team Lead

Travelport

<div>
 
 Job Description
 
 
 
 Customer Success Manager | Egypt
 
 
 
 Travelport is a place of opportunity. It&rsquo;s our incredible team that makes our company great &ndash; our people drive our winning culture.
 
 
 
 
 What&rsquo;s Travelport?
 
 
 
 Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental companies to connect through personalized content to agencies and travelers. The world is changing, and our industry must change with it. We&rsquo;re leading the change; we are the change.
 
 
 We are on a mission to power the future of travel; come join us.
 
 
 
 What does a great Customer Success Manager do?
 
 
 
 In this role, you&rsquo;ll play a key part in strengthening the operational relationship with a wide range of airline collaborators. By understanding their needs and addressing challenges with urgency and care, you&rsquo;ll help create a smooth and productive experience that supports mutual success. Your contribution will extend to enhancing brand presence and content visibility, helping airlines stand out in the market. You'll work in close coordination with commercial teams to uncover opportunities for deeper collaboration, all while staying connected to local market dynamics through close engagement with internal stakeholders-keeping operations aligned, efficient, and always moving forward.
 
 
 
 Responsibilities include:
 
 
 
 <ul>
 <li>
 Provide effective operational support to a portfolio of Airline Partners, ensuring partner requirements and issues are understood, addressed or escalated in a timely manner.
 </li>
 <li>
 Build and implement operational plans for Enterprise and Regional Partners within the portfolio, supporting the delivery of business goals.
 </li>
 <li>
 Maintain excellent relationships with key individuals within the customer organization.
 </li>
 <li>
 Own Rich Content and Branding onboarding and support for a portfolio of Airline Partners.
 </li>
 <li>
 Work closely with the Air Travel Partners Commercial team to drive continued growth by delivering increased partner value through existing products and services and the adoption of new offerings.
 </li>
 <li>
 Collaborate with Travelport agency and operator teams to develop an understanding of local market requirements and challenges.
 </li>
 <li>
 Communicate any airline operational issues to internal stakeholders that may be impacted and prioritize resources accordingly.
 
 
 
 </li>
 </ul>
 
 Who we are looking for in this role:
 
 
 
 <ul>
 <li>
 Degree-level education
 </li>
 <li>
 Airline and/or GDS experience preferable
 </li>
 <li>
 3+ years proven track record of successful customer relationship management and customer service
 </li>
 <li>
 Experience in direct responsibility for operational support
 </li>
 <li>
 Fluent written and spoken English, additional languages an advantage (such as Arabic)
 
 
 
 </li>
 </ul>
 
 Our ambition is to hire for potential not just experience, and you&rsquo;re likely to succeed if you:
 
 
 
 <ul>
 <li>
 Are always ready to give it your all and deliver high quality work
 </li>
 <li>
 Are excited to use your creativity and innovative thinking to try new things
 </li>
 <li>
 Take responsibility and own your work
 </li>
 <li>
 Are courageous and ambitious to challenge what&rsquo;s been done before
 
 
 
 </li>
 </ul>
 
 Interested? We&rsquo;d love for you to get in touch!*
 
 
 
 <ul>
 <li>
 Please note that if your application is progressed, you may be asked to complete a self-recorded video interview, at a time that works best for you. This is your chance to bring your skills &amp; experience to life in your own words and style. Ensure you keep an eye on your junk folder just in case our invitation finds its way there.
 
 
 
 </li>
 </ul>
 
 We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.
 
</div>

Customer Success Manager

Summit Technology Solutions

<div>
 
 
 
 About the job
 
 
 
 
 Workiva Customer Success Managers (CSM) are a critical part of our customer-facing team. CSMs serve as the primary point of contact for customers, managing the entire customer lifecycle by focusing on business outcomes and identifying opportunities for growth within their named accounts post-sale. As a CSM, your primary mission will be to maximize our customers' return on investment (ROI) in the Workiva Platform. You will develop and maintain close relationships with management, product adoption sponsors, and/or key stakeholders throughout the customer lifecycle. You will work closely with Workiva's Services team, Support team, Marketing team, and Sales team to drive adoption by ensuring customers are effectively onboarded, trained, and supported throughout the customer journey.
 
 
 
 
 
 
 
 What You'll Do
 
 
 
 
 &bull; Drive customer adoption of Workiva solutions
 
 
 &bull; Ensure continuous ROI to your customers
 
 
 &bull; Consult on best practices, workflows, and management business reviews
 
 
 &bull; Develop multi-purpose relationships throughout customer organizations
 
 
 &bull; Identify risks within named accounts &amp; take appropriate actions to manage and/or escalate to an efficient resolution
 
 
 &bull; Ensure all customers are continuously working toward key milestones of the Customer Journey using customer-facing Success Plans
 
 
 &bull; Advocate for customers internally by providing continuous feedback to Workiva's Sales, Services, Marketing, Product, &amp; Engineering teams
 
 
 &bull; Work with Sales to understand the details of upcoming renewals
 
 
 &bull; Teach customers how to use the Workiva Platform
 
 
 &bull; Use customer management tools to track customer communication, issues, and metrics
 
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Information Systems, Marketing, Communications, or a related field
 </li>
 <li>
 2+ years of related experience (Customer Success, Customer Service, Account Management or Sales)
 </li>
 <li>
 Strong problem-solving abilities with a proactive approach to identifying risks and implementing mitigation plans
 </li>
 <li>
 Ability to manage multiple accounts and priorities simultaneously in a fast-paced environment
 </li>
 <li>
 Familiarity with SaaS platforms, cloud-based solutions, or digital transformation tools
 </li>
 <li>
 Customer-centric mindset with a passion for delivering value and helping customers achieve measurable results
 </li>
 </ul>
</div>

ArabyBrand

<div>
 If you are detail-oriented and have strong communication, analytical and planning skills, this is the perfect job for you! We are looking for a Senior Digital &amp; Business Strategist &amp; Account Manager
 
 
 
 
 The Big Picture:
 
 
 
 
 Araby Brand, a dynamic digital marketing agency in the MENA region, specializes in performance marketing tailored to each client's unique needs. Our goal is to become a leading agency in the EMEA region, while ensuring that we remain an exceptional place to work.
 
 
 
 About The Role:
 
 
 
 As a senior Account Manager, you will oversee a portfolio of key clients, nurture existing relationships, and spearhead new business initiatives.
 
 
 This role provides a dynamic and fast-paced environment ideal for those passionate about digital marketing and eager to innovate and drive results.
 
 
 
 Key Responsibilities Include:
 
 
 
 <ul>
 <li>
 Serve as the primary point of contact and communication bridge between clients, ensuring their needs are promptly and effectively addressed.
 </li>
 <li>
 Cultivate and maintain long-term, trust-based relationships with clients to promote loyalty and satisfaction
 </li>
 <li>
 Skillfully negotiate contracts and agreements to achieve mutually beneficial outcomes.
 </li>
 <li>
 Proactively and professionally handle client concerns and inquiries in a timely manner.
 </li>
 <li>
 Prepare detailed account, performance and revenue reports that showcase key performance metrics and provide actionable insights.
 </li>
 <li>
 Identify growth opportunities within client accounts and collaborate with internal teams to drive sales
 </li>
 <li>
 Develop innovative strategies to strengthen client relationships and Develop innovative strategies to strengthen client relationships and increase revenue while delivering exceptional value.
 </li>
 <li>
 Ensure timely resolution of critical issues to facilitate effective escalation management
 </li>
 <li>
 Work closely with Analytics and Ad Operations to determine root causes for customer success or failure and drive requirements for product or process enhancement and development as needed
 </li>
 <li>
 Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals throughout the campaign
 </li>
 <li>
 Leverage technical tools and quantitative data to manage campaigns to success, high customer satisfaction and renewal
 </li>
 <li>
 Provide input on new processes and workflows as needed
 </li>
 <li>
 Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 A degree from a university in the fields of Marketing, Mass Communication, Business or another related area.
 </li>
 <li>
 At least 4+ years of proven experience in Account Management within the digital marketing industry
 </li>
 <li>
 Deep understanding of online marketing tools, trends, and social media platforms.
 </li>
 <li>
 Excellent communication and problem-solving skills with close attention to detail.
 </li>
 <li>
 Fluent in both spoken and written English as well as Arabic.
 </li>
 <li>
 Good knowledge of CRM Software, Microsoft Office, and G-Suite applications.
 </li>
 <li>
 Ability to customize solutions according to the client's specific needs and goals.
 </li>
 <li>
 Ability to handle multiple tasks at once and manage various projects without making mistakes
 </li>
 <li>
 Strong negotiation capabilities complemented by analytical abilities that can lead to successful results
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 Why Join Araby Brand?
 
 
 
 <ul>
 <li>
 Exciting bonus opportunities, incentives &amp; profitshare
 </li>
 <li>
 Comprehensive health insurance coverage
 </li>
 <li>
 Growth Opportunities: Be part of a team that values personal and professional development, with continuous learning and career advancement opportunities
 </li>
 <li>
 Innovative Environment: Work in a dynamic, agile setting where creativity and innovation are encouraged
 </li>
 <li>
 Impactful Work: Play a crucial role in driving the growth and success of our clients' businesses
 </li>
 <li>
 Collaborative Culture: Join a passionate team dedicated to excellence and teamwork
 </li>
 <li>
 Flexible Work Arrangements: Enjoy flexible working options, including remote work, to support a healthy work-life balance
 </li>
 </ul>
</div>

Senior Digital & Business Strategist (Account Manager)

Shift EV

<div>
 
 About Shift Ev
 
 
 
 Shift EV is on a mission to electrify transportation and accelerate the global shift to sustainable mobility. Founded in 2021, we developed the first automotive grade industrial retrofitting process to reduce the cost and speed of electrification by an order of magnitude. Our business today spans MENA and Europe, financed by category leading investors. We empower our people with the responsibility to drive change at scale. At Shift EV, your ideas don&rsquo;t just matter &mdash; they shape a more sustainable world. Join us and be part of something bigger: the future of electric mobility.
 
 
 
 You&rsquo;ll Work On
 
 
 
 As the Head of Customer Success, you are the primary leader responsible for the satisfaction and success of our clients at the operational, technical and strategic levels. This role oversees the full stack of the customer journey: from onboarding and fulfillment to account management and aftersales. By building strong client relationships, driving operational excellence and collaborating cross-functionally, you will guide customers on the journey to electrify their fleets. You will play a pivotal role in shaping the customer success strategy, and driving initiatives to maximize customer value.
 
 
 
 You'll Have Ownership Over
 
 
 
 Build Strong Client Relationships:
 
 
 <ul>
 <li>
 Serve as the primary point of contact, building and nurturing robust relationships with all clients across their organization.
 </li>
 <li>
 Own the customer voice inside Shift EV, ensuring customer success and full fleet electrification.
 </li>
 <li>
 Work closely with sales, marketing , finance, product and manufacturing to drive long-term customer plans and unlock new business opportunities.
 </li>
 <li>
 Demonstrate brand compatibility in all client interactions.
 
 
 </li>
 </ul>
 Operational Excellence and Transformation
 
 
 <ul>
 <li>
 Act as the customer advocate to ensure a smooth onboarding, delivery and value realization journey.
 </li>
 <li>
 Define, develop and streamline our customer journey processes to shorten and optimize the customer transition.
 </li>
 <li>
 Work closely with customer operations to provide analytics, guidance and productivity initiatives that unlock the full value of fleet electrification.
 
 
 </li>
 </ul>
 Lead &amp; Mentor Team
 
 
 <ul>
 <li>
 Hire, retain and grow our exceptional team across account management, analytics, aftersales and fulfillment.
 </li>
 <li>
 Act as ultimate decision maker on complex customer situations, mentoring team leads in the process.
 </li>
 <li>
 Effectively manage and resolve conflicts as a great manager, ensuring seamless communication between clients and internal teams
 
 
 </li>
 </ul>
 
 YOU ARE
 
 
 
 <ul>
 <li>
 Proven experience of at least 10 years in a leadership role within an Accounts Management or Customer Success team.
 </li>
 <li>
 Customer-focused mindset with a passion for delivering exceptional customer experiences.
 </li>
 <li>
 Able to thrive in challenging and high-pressure situations, while maintaining strong problem-solving and conflict resolution abilities.
 </li>
 <li>
 Exceptional commercial skills focused on long-term value creation.
 </li>
 <li>
 Strong operations knowledge with a passion for driving fleet optimization initiatives.
 </li>
 <li>
 Strong expertise in data-driven decision-making, with a track record of leveraging data to drive customer success initiatives.
 </li>
 <li>
 Proficiency in CRM platforms and experience in building and executing customer engagement metrics.
 </li>
 <li>
 Excellent English &amp; Arabic proficiency.
 
 
 </li>
 </ul>
 
 What To Expect From Us
 
 
 
 <ul>
 <li>
 An impact-driven mission, and a world-class team to work with.
 </li>
 <li>
 A startup where your contributions really count, and an abundance of growth opportunities exist.
 </li>
 <li>
 Stock options, we want you to be invested in the success of the company.
 </li>
 <li>
 Shift EV strives to create a meritocratic environment that promotes diversity and offers equal opportunity.
 </li>
 </ul>
</div>

Head of Customer Success

Explore 750+ Client success manager in Cairo this December. Find roles across top companies and apply now to boost your career.

750 client success manager jobs IN Cairo

Customer Experience Supervisor

Senior Account Manager

Account Management Team Lead

Customer Success Manager

Customer Success Manager

Senior Digital & Business Strategist (Account Manager)

Head of Customer Success