front desk agent

Novel Hotel City Center

<p><b>Job Vacancy: Guest Service Agent</b></p><p><b>Location:</b> Novel Hotel City Center, Abu Dhabi<br/><b>Department:</b> Front Office<br/><b>Reports to:</b> Front Office Manager<br/><b>Employment Type:</b> Full-time, On-site</p><p><b>Job Summary</b></p><p>We are currently seeking a friendly, professional, and service-oriented Guest Service Agent to join our Front Office Team. The ideal candidate will be the first point of contact for our guests and play a key role in delivering an exceptional guest experience.</p><p><b>Key Responsibilities</b></p><p>- Welcome guests warmly and handle check-in and check-out procedures efficiently</p><p>- Respond to guest inquiries, requests, and concerns in a courteous and timely manner</p><p>- Manage reservations, room allocations, and guest profiles accurately</p><p>- Handle telephone calls, emails, and other guest communications professionally</p><p>- Coordinate with housekeeping and other departments to ensure guest satisfaction</p><p>- Process payments, billing, and cashiering duties according to hotel procedures</p><p>- Maintain a clean, organized, and professional front desk area</p><p><b>Qualifications &amp; Requirements</b></p><p>- Must be locally available and able to attend a personal interview</p><p>- Previous experience in a hotel front office is required</p><p>- Excellent communication and interpersonal skills</p><p>- Strong customer service orientation with a positive attitude</p><p>- Ability to work shifts, including weekends and public holidays</p><p>- Basic computer skills; knowledge of hotel PMS systems is a plus (Opera)</p><p>- Well-groomed, professional appearance</p><p>Interested candidates are invited to submit their CV to hrm.novel@danathotels.com.</p><p>Job Types: Full-time, Permanent</p><p>Pay: AED1,800.00 - AED2,200.00 per month</p><p>Application Question(s):</p><ul><li>Are you fine to work in a hotel in Abu Dhabi? Novel Hotel City Center is on Hamdan Street.</li><li>If selected, when would you be able to start with us?</li><li>Are you currently in the UAE and available to attend a face-to-face interview?  </li><li>Do you have actual work experience as a Receptionist or Guest Service Agent in a hotel? Previous employment certificates available?</li></ul>

Guest Service Agent (Front Office)

Trust Well Properties Mgmt LLC

<p>The <b>Front Desk Administrator</b> plays a key role in delivering outstanding customer service by welcoming visitors, managing incoming calls, and supporting daily administrative operations. This position requires strong communication and organizational abilities, excellent attention to detail, and the capability to multitask efficiently in a fast-paced environment.<br/><b>OWN VISA CANDIDATES ONLY</b><br/><b>FEMALE PREFERRED </b><br/><b>IMMEDIATE JOINER </b></p><p><b>Key Responsibilities</b></p><ul><li>Warmly greet and assist visitors, ensuring a professional and welcoming environment.</li><li>Answer and route phone calls, emails, and general inquiries promptly and courteously.</li><li>Maintain a clean, organized, and presentable reception area at all times.</li><li>Schedule and coordinate appointments, meetings, and calendar activities.</li><li>Handle incoming and outgoing mail, packages, and deliveries efficiently.</li><li>Monitor office supplies and coordinate restocking when necessary.</li><li>Provide administrative and data-entry support across various departments.</li><li>Follow company policies and security procedures to ensure safe and efficient front desk operations.</li></ul><p><b>Qualifications</b></p><ul><li><b>Bachelor&rsquo;s degree</b> in Business Administration or a related discipline; additional training in office administration is an advantage.</li><li>Previous experience as a receptionist, front desk agent, or in a similar administrative role.</li><li>Proficiency in Microsoft Office and familiarity with standard office equipment.</li><li>Strong written and verbal communication skills in English; knowledge of Hindi or Arabic is a bonus.</li><li>Excellent organizational skills with the ability to multitask.</li><li>Professional and presentable appearance.</li><li>Must currently reside in the UAE and be on <b>own visa or spouse visa</b>.</li></ul><p><b>Key Competencies</b></p><ul><li>Customer service excellence</li><li>Strong attention to detail</li><li>Effective time management</li><li>Reliability and dependability</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,000.00 per month</p><p>Language:</p><ul><li>Arabic (Preferred)</li></ul><p>Work Location: In person</p>

Front Desk Receptionist

Hilton Worldwide, Inc.

Overview <p>Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers (Job Number HOT0BZP2)</p><p>Work Location: Conrad Abu Dhabi Etihad Towers, Etihad Towers West Corniche, Abu Dhabi</p><p>A Guest Services Executive provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.</p> Responsibilities <ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li><li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li><li>Demonstrate a high level of customer service at all times</li><li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li><li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>Comply with hotel security, fire regulations and all health and safety legislation</li><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>Follow company brand standards</li><li>Assist other departments, as necessary</li></ul> Qualifications <ul><li>Previous experience in a customer-focused industry</li><li>Completed high school certificate or equivalent</li><li>Positive attitude and good communication skills</li><li>Commitment to delivering a high level of customer service</li><li>Ability to work on your own and as part of a team</li><li>Competent level of IT proficiency</li><li>Previous experience in cash handling</li></ul> What will it be like to work for Hilton? <p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p> Job <p>Guest Services, Operations, and Front Office</p>

Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers

Hilton

<p><b>What are we looking for</b></p><p>Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:</p><ul><li>Previous experience in a customer-focused industry</li><li>Completed high school certificate or equivalent</li><li>Positive attitude and good communication skills</li><li>Commitment to delivering a high level of customer service</li><li>Excellent grooming standards</li><li>Ability to work on your own and as part of a team</li><li>Competent level of IT proficiency</li></ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>Previous experience in cash handling</li></ul><p><b>What will it be like to work for Hilton</b></p><p>Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!</p><p>A Guest Services Executive provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required.</p><p><b>What will I be doing</b></p><p>As Guest Services Executive you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits as required. A Receptionist contributes to the first impressions of our Guests and therefore must perform the following tasks to the highest standards:</p><ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>Ensure an efficient reception experience for Guests including check in/out and complete audit procedures as required</li><li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and or other departments</li><li>Demonstrate a high level of customer service at all times</li><li>Attend appropriate training courses when required and assist with the Night Teams training and development efforts</li><li>Demonstrate a knowledge of hotel room categories room rates packages promotions and other general product knowledge necessary to perform daily duties</li><li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>Use the correct procedures regarding the acceptance of foreign currencies credit cards and cash in accordance with the hotel credit policy</li><li>Comply with hotel security fire regulations and all health and safety legislation</li><li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>Follow company brand standards</li><li>Assist other departments as necessary</li></ul><p>EOE/AA/Disabled/Veterans</p>

Royal Class Travel and Tourism

<p><b>Job Title:</b> Travel Sales Agent</p><p>A Travel Sales Agent helps clients plan, organize, and book their travel arrangements. They act as the link between travellers and service providers like airlines, hotels, and tour operators, ensuring smooth, enjoyable, and well-organized trips.</p><p><b>Key Responsibilities:</b></p><ul><li><b>Client Consultation &amp; Planning:</b></li><li>Understand clients&rsquo; travel preferences, budget, and requirements.</li><li>Suggest destinations, itineraries, and activities.</li><li>Prepare personalized travel plans.</li><li><b>Booking &amp; Reservations:</b></li><li>Book flights, hotels, car rentals, cruises, and tour packages.</li><li>Issue tickets, confirmations, and vouchers.</li><li>Ensure best pricing and availability.</li><li><b>Sales &amp; Promotion:</b></li><li>Promote travel packages, seasonal offers, and deals.</li><li>Upsell additional services like travel insurance and guided tours.</li><li><b>Customer Support:</b></li><li>Provide advice on visas, travel regulations, and insurance.</li><li>Handle client queries, cancellations, and complaints.</li><li><b>Documentation &amp; Records:</b></li><li>Maintain client records, invoices, and booking details.</li><li>Track payments, refunds, and commissions.</li><li><b>Market Research &amp; Networking:</b></li><li>Keep updated with travel trends, airline/hotel policies, and visa rules.</li><li>Build relationships with travel suppliers and partners.</li><li><b>Administrative Duties:</b></li><li>Prepare sales and performance reports.</li><li>Coordinate with marketing, finance, and other teams.</li></ul><p><b>Skills Required:</b></p><ul><li>Excellent communication and sales skills.</li><li>Knowledge of travel destinations, visas, and booking systems.</li><li>Customer service and problem-solving abilities.</li><li>Attention to detail and organizational skills.</li></ul><p><b>Educational Requirements:</b></p><ul><li>High school diploma or equivalent (minimum).</li><li>Degree or diploma in travel, tourism, or hospitality is preferred.</li></ul><p><b>Work Environment:</b></p><ul><li>Travel agencies, tour operators, or corporate travel departments.</li><li>Desk-based work with frequent communication with clients and suppliers.</li></ul><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED3,500.00 per month</p>

Travel Sales Agent

Accor

<div><div>Company Description</div><p><br>
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><p>
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.</p><div><br>
Job Description</div><p><b><br>
Customer relations</b></p><ul><li>Establish good working relationships with the guests and your colleagues.</li></ul><p><b>
Professional techniques / Production</b></p><ul><li>Ensure that the guest service is excellent so that he/she will return to the hotel.</li><li>Update Guest history.</li><li>Know the services offered by the hotel and encourage the guests to use them during their stay at the hotel.</li><li>Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible.</li><li>Follow up on the guest requests and ensure it is done or offer alternative solution.</li><li>Own the problem, solve it and follow up, involve your supervisor when it is necessary.</li><li>Ensure that the service offered and the provisions provided to the guests are up to company standard.</li><li>Ensure that the service provided to the guests will win their loyalty to return to the company.</li><li>Provide wake-up calls as requested by the guests.</li><li>Inform the guest of all the conditions related to their stay in the hotel.</li><li>Forward any messages received for the guest.</li><li>Forward all relevant information to the other departments in the hotel.</li><li>Strive to optimise the occupancy rate, the average price per room and the turnover for the hotels.</li><li>Perform miscellaneous job-related duties as assigned.</li></ul><p><b>
 Commercial / Sales</b></p><ul><li>Know the local environment of the hotel: city, culture, activities, exhibitions, shopping malls, and general information.</li></ul><p><b>
 Management and administration</b></p><ul><li>Ensure that the handing of a reservation for the hotel is done with complete professionalism.</li><li>Welcome the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedures are very well handled.</li><li>Attend all the departmental briefing and training programs concerned.</li><li>Prepare lists of arrivals, departures, residents and VIPs.</li><li>Apply Policy and Procedure for cash handling as per Hotel regulation.</li><li>Apply Guest Credit Policy as per Hotel regulation.</li></ul><div><br>
Qualifications</div><ul><li><br>
University graduate / Hotel Management or related course.
</li><li>At least 3 years experience in the same capacity preferrably in 4* or 5* Hotels.<br>
</li></ul><br>
<div>Additional Information</div><p><b><br>
Skills / Qualities</b></p><ul><li> Opera know-how</li><li>Health in good condition</li><li>Fluent in English language and conversational Arabic</li></ul></div>

Guest Service Attendant

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div>Job Summary:</div><div>
The Rooms Controller is responsible for managing room inventory and allocations to maximize occupancy and revenue while ensuring guest satisfaction. This role acts as a liaison between Front Office, Housekeeping, and Reservations to guarantee smooth operations and accurate room assignments.</div><div></div><div><br>
Key Responsibilities:</div><div></div><div><br>
Room Allocation &amp; Inventory Management:</div><div></div><div><br>
Assign rooms based on guest preferences, VIP status, and operational requirements.</div><div>
Monitor daily arrivals, departures, and room availability to optimize occupancy.</div><div>
Coordinate with Housekeeping to ensure room readiness and timely updates.</div><div></div><div><br>
Guest Experience:</div><div></div><div><br>
Handle special requests, upgrades, and room changes promptly.</div><div>
Ensure accurate pre-arrival arrangements for VIPs and long-stay guests.</div><div></div><div><br>
Communication &amp; Coordination:</div><div></div><div><br>
Act as the central point of contact between Reservations, Front Desk, and Housekeeping.</div><div>
Update and maintain accurate room status in the Property Management System (PMS).</div><div></div><div><br>
Compliance &amp; Standards:</div><div></div><div><br>
Follow company policies and procedures for room assignment and guest confidentiality.</div><div>
Maintain detailed records of room moves, upgrades, and inventory changes.</div><div></div><div><br>
Qualifications:</div><div></div><div><br>
Previous experience in Front Office or Reservations preferred.</div><div>
Strong knowledge of PMS (Opera or similar) and room inventory management.</div><div>
Excellent organizational and communication skills.</div><div>
Ability to work under pressure and handle multiple priorities.</div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</p></div></div></div></div></div></div>

Rooms Controller

Explore 145+ Front desk agent in Abu Dhabi United Arab Emirates this January. Find roles across top companies and apply now to boost your career.

145 front desk agent jobs IN Abu Dhabi United Arab Emirates

Guest Service Agent (Front Office)

Front Desk Receptionist

Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers

Guest Services Executive (Front Desk) - Conrad Abu Dhabi Etihad Towers

Travel Sales Agent

Guest Service Attendant

Rooms Controller