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assistant concierge manager

front desk agent

City Centre Rotana Doha

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
 <br/>
 <br/>
 As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-
 <br/>
 <br/>
 <ul>
  <li>
   Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
  </li>
  <li>
   Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
  </li>
  <li>
   Conduct in room &amp; hotel familiarization and assist guest in hotel activity enquiries / requests
  </li>
  <li>
   Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
  </li>
  <li>
   Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
  </li>
  <li>
   Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
  </li>
  <li>
   Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
  </li>
  <li>
   Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
  </li>
  <li>
   Demonstrate a complete understanding of the hotel&rsquo;s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <strong>
  Education, Qualifications &amp; Experiences
  <br/>
  <br/>
 </strong>
 You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
 <br/>
 <br/>
 <strong>
  Knowledge &amp; Competencies
  <br/>
  <br/>
 </strong>
 The ideal candidate will be customer driven and an extremely proactive and &lsquo;switched on&rsquo; personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 <br/>
 <br/>
 Understanding the Job
 <br/>
 <br/>
 Taking Responsibility
 <br/>
 <br/>
 Recognizing Differences
 <br/>
 <br/>
 Customer Focus
 <br/>
 <br/>
 Adaptability
 <br/>
 <br/>
 Teamwork
</div>


Front Desk Agent

Chedi Hospitality

<div>
 <strong>
  Job Qualifications
  <br/>
  <br/>
 </strong>
 A high school diploma or equivalent is required. Additional education in hospitality or a related field is a plus.
 <br/>
 <br/>
 <ul>
  <li>
   Excellent communication and interpersonal skills.
  </li>
  <li>
   Luxury hotel background.
  </li>
  <li>
   Ability to handle stressful situations with composure.
  </li>
  <li>
   Strong organizational and multitasking abilities.
  </li>
  <li>
   Familiarity with hotel management software.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Administration
  <br/>
  <br/>
 </strong>
 &rsaquo; Directs and coordinates all marketing activities and to communicate these activities throughout the hotel.
 <br/>
 <br/>
 &rsaquo; Maintains the Daily Log Book.
 <br/>
 <br/>
 &rsaquo; Reports "Lost and Found" items.
 <br/>
 <br/>
 <strong>
  Customer Service
  <br/>
  <br/>
 </strong>
 &rsaquo; Delivers the brand promise and provide exceptional guest service at all times.
 <br/>
 <br/>
 &rsaquo; Provides excellent service to internal customers as appropriate.
 <br/>
 <br/>
 &rsaquo; Be familiar with the hotel's products and services and policies.
 <br/>
 <br/>
 &rsaquo; Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
 <br/>
 <br/>
 &rsaquo; Maintains positive guest and colleague interactions with good working relationships.
 <br/>
 <br/>
 &rsaquo; Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
 <br/>
 <br/>
 &rsaquo; Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
 <br/>
 <br/>
 <strong>
  Operational
  <br/>
  <br/>
 </strong>
 &rsaquo; Meets and greets all guests and assists with registrations.
 <br/>
 <br/>
 &rsaquo; Ensures the strict control of room keys.
 <br/>
 <br/>
 &rsaquo; Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
 <br/>
 <br/>
 &rsaquo; Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
 <br/>
 <br/>
 &rsaquo; Prepares welcome cards and keys for arrival FIT guests.
 <br/>
 <br/>
 &rsaquo; Ensures accurate knowledge of hotels and the tourism in Singapore.
 <br/>
 <br/>
 &rsaquo; Reports "Lost and Found" items.
 <br/>
 <br/>
 &rsaquo; Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
 <br/>
 <br/>
 &rsaquo; Supports and embraces the spirit of "We work through Teams".
 <br/>
 <br/>
 &rsaquo; Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
 <br/>
 <br/>
 &rsaquo; Ensures an understanding on the sequence of duties related to Royal Family visits. Accords protocol with Royal Family visits.
 <br/>
 <br/>
 <strong>
  Personnel
  <br/>
  <br/>
 </strong>
 &rsaquo; Supports the implementation of The People Philosophy, demonstrating and reinforcing GHM's Values and Culture Characteristics.
 <br/>
 <br/>
 <strong>
  Other Duties
  <br/>
  <br/>
 </strong>
 &rsaquo; Ensures high standards of personal presentation and grooming.
 <br/>
 <br/>
 &rsaquo; Exercises responsible behavior at all times and positively representing the hotel.
 <br/>
 <br/>
 &rsaquo; Responds to changes in the Rooms function as dictated by the industry, company and hotel.
 <br/>
 <br/>
 &rsaquo; Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
 <br/>
 <br/>
 &rsaquo; Attends training sessions and meetings as and when required.
 <br/>
 <br/>
 &rsaquo; Carries out any other reasonable duties and responsibilities as assigned.
</div>


Inspire Management Training Center

<p>We are seeking a highly motivated and guest-focused <b>Front Desk Agent (Female)</b> to join a luxury hotel in <b>Qatar</b>. As the first point of contact for our guests, this role is essential in delivering exceptional service and creating memorable experiences. The ideal candidate will demonstrate excellent communication skills, professionalism, and a warm, welcoming demeanor.</p><p>Key Responsibilities:</p><ul><li>Welcome and assist guests with a friendly and professional approach, ensuring smooth and efficient check-in and check-out procedures.</li><li>Manage room reservations, cancellations, and modifications accurately using the hotel&rsquo;s property management system.</li><li>Respond promptly and courteously to guest inquiries, requests, and concerns to ensure high levels of satisfaction.</li><li>Coordinate closely with housekeeping and maintenance teams to ensure room readiness and address guest needs.</li><li>Handle guest billing and payment transactions efficiently, including cash handling, credit card processing, and end-of-shift reconciliation.</li><li>Maintain accurate records of guest interactions, special requests, and feedback in line with hotel policies.</li><li>Ensure the front desk and lobby areas are consistently clean, organized, and welcoming.</li><li>Promote hotel services, facilities, and local attractions to enhance the overall guest experience.</li><li>Follow all safety, security, and emergency procedures as required.</li><li>Handle guest information with strict confidentiality and professionalism.</li></ul><p>Qualifications, Experience &amp; Skills:</p><ul><li>High school diploma or equivalent required; a diploma or certification in Hospitality or Hotel Management is an advantage.</li><li>Minimum of <b>3+ years&rsquo; experience</b> as a Front Desk Agent in a luxury hotel environment.</li><li>Strong working knowledge of hotel reservation systems such as <b>Opera, Fidelio, or Cloudbeds</b>.</li><li>Excellent communication and interpersonal skills with a strong guest-centric mindset.</li><li>Professional appearance and behavior with strong organizational and multitasking abilities.</li><li>Flexibility to work weekends, public holidays, and night shifts.</li><li>Proficiency in Microsoft Office and basic administrative tools.</li><li>Must be locally available in Qatar with a valid visa and QID.</li></ul><p>Benefits:</p><ul><li>Competitive salary package</li><li>Employer-provided accommodation, meals, and transportation</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: QAR2,750.00 per month</p><p>Education:</p><ul><li>Diploma (Preferred)</li></ul><p>Experience:</p><ul><li>Front Desk Agent in luxury hotels in GCC: 3 years (Required)</li></ul><p>Language:</p><ul><li>English  (Required)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul>

Front Desk Agent – Female (Luxury Hotel Industry)

Hilton

<div><p>Guest Service Agent / Associate</p><p>
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:</p>
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul><b>What are we looking for?</b><p><br>
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Previous experience in a customer-focused industry</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Calm, efficient, and organized with great attention to detail</li>
<li>Ability to multi-task while maintaining a positive attitude when working with a Guest</li>
<li>Professional manner with an emphasis on hospitality and guest service</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Previous experience in cash handling</li>
<li>Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors</li>
<li>Conflict resolution experience</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Guest Service Agent / Associate

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
 <br/>
 <br/>
 As a Lobby Ambassador you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities such as-
 <br/>
 <br/>
 <ul>
  <li>
   Offer consistently professional, friendly, warm and engaging service
  </li>
  <li>
   Be available for Guests at all times as a point of contact
  </li>
  <li>
   Actively represent all standards of the Arabian Cultural Connection program, and interact with guests using the coffee and dates station
  </li>
  <li>
   Plays vital part in the Rotana Service Distinction program, by welcoming guests upon arrival to the hotel main door, escorting guests to check-in point, attending to guests on queue, greeting guests on their way to breakfast and inquire about their satisfaction, and bidding farewell to departing guests at the hotel main door
  </li>
  <li>
   Use the Tablet Registration tool to register guests on queue while waiting for their turn to check-in at the Front Desk
  </li>
  <li>
   Extend personal service and attention to all Guests, with particular emphasis to Club Rotana, VIP Guests, and Rotana Rewards Guests
  </li>
  <li>
   Proactively meet arriving guests at the main entrance and once they exit their transportation
  </li>
  <li>
   Seeks out revenue opportunities such as taking restaurant reservations, sales leads etc.
  </li>
  <li>
   Maintains and promotes up to date knowledge of the hotel and local services and supply information and respond to Guest queries
  </li>
  <li>
   Deal promptly, efficiently and pleasantly with any queries
  </li>
  <li>
   Be aware of all special offers, promotions, and packages at the hotel to promote to guests
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
  <br/>
  <br/>
 </strong>
 <strong>
  Education, Qualifications &amp; Experiences
  <br/>
  <br/>
 </strong>
 You should ideally have a diploma / degree in hospitality with previous experiences in the Front Office Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered as additional advantage.
 <br/>
 <br/>
 <strong>
  Knowledge &amp; Competencies
  <br/>
  <br/>
 </strong>
 The ideal candidate will be customer driven and an extremely proactive and &lsquo;switched on&rsquo; personality with an outgoing, charismatic and approachable character. You have good interpersonal skills and be smart in appearance and well groomed, while possessing following additional competencies-
 <br/>
 <br/>
 Understanding the Job
 <br/>
 <br/>
 Taking Responsibility
 <br/>
 <br/>
 Recognizing Differences
 <br/>
 <br/>
 Customer Focus
 <br/>
 <br/>
 Customer Focus
 <br/>
 <br/>
 Adaptability
 <br/>
 <br/>
 Teamwork
</div>


Lobby Ambassador

Anantara Hotels & Resorts

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 <br/>
 <br/>
 Banana Island Resort Doha by Anantara is a crescent of golden beach and over water villas just off the coast of downtown Doha. Accessible by private catamaran, escape for family adventures, ocean thrills or serene spa bliss.
 <br/>
 <br/>
 Enjoy an alcohol-free atmosphere with the little ones as you surf, dive, golf, bowl or cinema. Race across lagoon waters with a host of motorised water sports. Unwind in the Middle East&rsquo;s only wellness centre in a resort setting, spread across lush botanical gardens.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Relations team in daily operations.
 <br/>
 <br/>
 <ul>
  <li>
   Assist in managing guest inquiries, requests, and complaints in a timely and professional manner
  </li>
  <li>
   Support the Front desk team in coordinating guest services and activities
  </li>
  <li>
   Oversee check-in and check-out processes, ensuring smooth and efficient operations
  </li>
  <li>
   Collaborate with other departments to fulfill guest needs and resolve issues
  </li>
  <li>
   Train and mentor guest relations staff to maintain high service standards
  </li>
  <li>
   Assist in creating and implementing guest satisfaction initiatives
  </li>
  <li>
   Monitor and analyze guest feedback to identify areas for improvement
  </li>
  <li>
   Participate in special events and VIP guest arrangements
  </li>
  <li>
   Ensure compliance with hotel policies and local regulations
  </li>
  <li>
   Assist in managing the guest relations budget and resources
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   College diploma in hotel management or related field
  </li>
  <li>
   Previous experience in Front Office or Guest Services
  </li>
  <li>
   Good Communication skills
  </li>
  <li>
   Experience with Front Office Systems
  </li>
  <li>
   Good English skills, both written and spoken and Russian is a plus
  </li>
 </ul>
</div>


Assistant Guest Relations Manager

VOCO

<div><p><b>Your day to day</b></p>
<div>
&bull;Be fully conversant with all hotel facilities and services.
</div><div>&bull;To process check-in and check-out according to the hotel policies and procedures.
</div><div>&bull;To complete the guest&rsquo;s registration form and ensure all details are accurately captured.
</div><div>&bull;Courteously and promptly handle all reservations enquiries on phone, emails, etc.
</div><div>&bull;Act on flags and special requests.
</div><div>&bull;Membership Enrolment to offered at any point of contact for non-member Guest.
</div><div>&bull;Ensure all guest complaints are dealt with immediately, then followed up according to the procedures and all complaints registered in the logbook.
</div><div>&bull;Supervise the lobby area to ensure they are tidy at all times, including in house music. Report and follow up on any defects and technical faults in the public areas.
</div><div>&bull;Ensure that Maximum Courtesy calls given to arrivals and in House to ensure of Guests Satisfaction and record it in PMS.
</div><div>&bull;Maintain detailed awareness or information regarding arrivals, their accommodation requirements, special needs and expected departures of the day.
</div><div>&bull;Follow up VIP reservations and issue VIP amenities and any other special service requests in accordance with hotel practices.
</div><div>&bull;Prepare all records connected with pre-registration for VIP, extended stays and repeat guests.
</div><div>&bull;Makes morning/evening rounds in the hotel to know of any positive or negative feedback from the guests and reports them to management.
</div><div>&bull;Actual selling of hotel facilities and special events.
</div><div>&bull;Answer queries on house facilities and places of tourist interest.
</div><div>&bull;Assure accountability for cash float issued.
</div><div>&bull;Maintain confidentiality with regard to guest's personal information.
</div><div>&bull;Provide assistance to guests on all matters relating to their stay.
</div><div>&bull;Act on any complaint received.
</div>
<div></div><p><b>What we need from you</b></p>
<p><b>
RESPONSIBLE BUSINESS</b></p>
<div>
&bull;Possess a thorough knowledge of operations, cashiering and telephone policies and procedures.
</div><div>&bull;Prepare room discrepancy report and ensure a double checking is made with housekeeping and change of status.
</div><div>&bull;Communicate all departures to housekeeping promptly
</div><div>&bull;Ensure that all irregularities are reported to your immediate supervisor.
</div><div>&bull;Report Metal &amp; Master keys not retrieved or lost to Front Office Manager.
</div>
<p><b>FINANCIAL RETURN</b></p>
<div>
&bull;To ensure that the hotel&rsquo;s credit and payment policy is adhered at all times.
</div><div>&bull;Maintain cash float &amp; reconcile daily.
</div><div>&bull;Follow up payment of in-house accounts.
</div>
<p><b>PEOPLE</b></p>
<div>
&bull;Oversee work performance of new GSAs when it comes to posting, audit and cash balance reporting.
</div><div>&bull;Help train new hires on-the-job-trainees (On the Job Training) and cross-trainees in the front office department.</div><br>
<p><br>
<b>GENERAL</b></p>
<div>
&bull;Communicate effectively with all other departments.
</div><div>&bull;Attend meetings, training sessions and any other required meeting or training session.
</div><div>&bull;Identify opportunities to innovate service delivery and product offering to meet and exceed client expectations.
</div><div>&bull;Ensure safe work practices are adopted at all time and report any OHS concerns immediately to your direct manager or HR Manager.
</div><div>&bull;All client requests are acted on and in accordance with service standards.
</div><div>&bull;Maintains a professional and organised work environment
</div><div>&bull;Guest satisfaction feedback.
</div><div>&bull;Accuracy of work, cash handling and financial.
</div><div>&bull;Personal presentation and commitment to the company's core values.
</div>
<p><b>PERSONAL CHARACTERISTIC</b></p>
<p><b>
Education</b></p>
<div>
&bull;High School or Bachelor Degree in Hotel and Restaurant Management or Tourism or any Formal hospitality qualifications, desirable.
</div>
<p><b>Experience</b></p>
<div>
&bull;Previous hotel front desk experience.
</div>
<p><b>Technical/ Skills</b></p>
<div>
&bull;Competent Word, Excel, PowerPoint and hotel PMS
</div><div>&bull;Competent Oral and Written English Communication Skills
</div><div>&bull;Strong organisational and work co-ordinating skills to handle multiple assignments and projects
</div>
<p><b>Personal Attributes</b></p>
<div>
&bull;&lsquo;Can do&rsquo; attitude and a high level of energy
</div><div>&bull;Self-motivated and able to manage with strong initiative
</div><div>&bull;Professionally groomed
</div><div>&bull;Able to work under pressure and on shift schedule
</div><div>&bull;Adaptable to change
</div><p>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Guest Service Agent

Explore 174+ Front desk agent in Room Dining Server Jobs In Doha this January. Find roles across top companies and apply now to boost your career.

174 front desk agent jobs IN Room Dining Server Jobs In Doha

Front Desk Agent

Front Desk Agent

Front Desk Agent – Female (Luxury Hotel Industry)

Guest Service Agent / Associate

Lobby Ambassador

Assistant Guest Relations Manager

Guest Service Agent