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customer service representative - saudi national

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front desk agent saudi national

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25170741<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>W Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.</p><p><br>
</p><p>No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Front Desk Agent ( Saudi National )

Mandarin Oriental Hotel Group

<div><p>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p>
<p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p>
<p>
Mandarin Oriental Al Faisaliah Riyadh&ndash; Located in the heart of the city and setting new standards for luxury, Al Faisaliah Hotel is one of the most sought-after addresses in Saudi Arabia. Its timeless elegance, central location and panoramic views are complemented by Mandarin Oriental&rsquo;s signature service to ensure a truly unforgettable Arabian experience.</p>
<p><b>
About the job</b></p>
<p>
Based at the Mandarin Oriental Al Faisaliah Riyadh within the Rooms Department in Riyadh, the Front Desk Agent is responsible to assist the fundamental set-up, organization and development of systems within the department. This position will create all forms, scheduling systems, and correspondence venues and devise accurate internal sales procedures for addressing daily requests.The Front Desk Agent will be responsible for It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures. MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, all rules, regulations, and other requirements. It is part of your role and your responsibility to fully support all learning and development activities. You shall take all reasonable steps to safeguard stored information and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.</p>
<p><b>
As Front Desk Agent, you will be responsible for the following duties:</b></p>
<ul>
<li>Use of the hotel&rsquo;s network, computers or internet access which is in the hotel&rsquo;s view unreasonable or inappropriate, for example, gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.</li>
<li>Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.</li>
<li>Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.</li>
<li>Mandarin Oriental, Riyadh, has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, color, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.</li>
<li>To carry out any additional duties requested by management, related to hotel operational activities.</li>
</ul>
<p><b>As Front Desk Agent, we expect from you:</b></p>
<ul>
<li>Greet, check-in, and escort guests promptly to their rooms.</li>
<li>Creating outstanding arrival and departure experiences.</li>
<li>Assisting with billing and invoicing.</li>
<li>Print all in-house, HK status, arrival, and billing reports and store them on the PC in case the HMS system fails.</li>
<li>Establishing and developing personal contact with all our guests and providing continuous care, comfort, and warmth throughout their stay.</li>
</ul>
<p><b>Our commitment to you
</b></p><ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
<p><i> </i><b><i>Benefits:
</i></b></p><ul><li>A competitive salary.</li>
<li>A competitive incentive.</li>
<li>Health insurance.</li>
</ul>
<p><b>We&rsquo;re Fans. Are you?</b></p></div><p></p>

Front Desk Agent (Local)

Technical Glass and Aluminium LLC

<p><b>Job Description:</b> Secretary / Receptionist<br/><b>Location:</b> Dammam, Saudi Arabia<br/><b>Experience</b>: Minimum 2 years<br/><b>Nationality:</b> Saudi Nationals or current Saudi residents only</p><p><b>About the Role:</b><br/>TGAC Saudi Arabia is seeking a professional and well-organized Secretary / Receptionist to support our expanding operations. The ideal candidate will serve as the first point of contact for visitors and provide essential administrative support to ensure smooth day-to-day operations in our new Dammam office and factory.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage front desk operations, greet visitors, and handle incoming calls and inquiries.</li><li>Maintain office correspondence, filing systems, and meeting schedules.</li><li>Support management with documentation, reports, and internal communications.</li><li>Coordinate logistics for meetings, travel, and appointments.</li><li>Ensure a professional and welcoming environment for clients and team members.</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 2 years of experience as a receptionist, secretary, or administrative assistant.</li><li>Excellent communication skills in Arabic and English (spoken and written).</li><li>Proficient in MS Office (Word, Excel, Outlook).</li><li>Strong organizational and time management skills.</li><li>Presentable, confident, and customer-focused personality.</li><li>Saudi national or resident with valid ID. (preferred)</li></ul><p>Job Type: Full-time</p><p>Pay: From &#65020;4,000.00 per month</p>

Secretary/Receptionist

Rotana Hotels

<p>We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.</p><p>As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:</p><ul><li>Provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure</li><li>Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed</li><li>Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests</li><li>Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries</li><li>Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels</li><li>Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures</li><li>Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems</li><li>Maintain the privacy of all guests by ensuring that no details of the guests are disclosed</li><li>Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</li></ul>

Front Desk Agent - Arabic Speaker

Saudi AZM

<div><p>To serve as the first point of contact for visitors and callers, providing a</p><p>
professional, welcoming, and efficient reception service that reflects AZM&rsquo;s</p><p>
corporate image and values.</p><p>
The Receptionist ensures smooth coordination of front-desk operations, visitor</p><p>
management, and administrative support in compliance with Saudi workplace,</p><p>
security, and data privacy standards.</p><p></p><ul><li><p><b><br>
Front Desk &amp; Visitor Management</b></p></li></ul><ul><li><p>
Greet and register visitors; issue access badges per policy.</p></li><li><p>
Maintain a professional reception area and notify staff of arrivals.</p></li><li><p>
Coordinate with Security to ensure compliance with safety and confidentiality standards.</p></li></ul><p><b>
2. Communication &amp; Call Handling</b></p><ul><li><p>
Manage incoming calls and direct them to the appropriate departments.</p></li><li><p>
Respond to general inquiries and manage emails via info@azm.sa and reception@azm.sa.</p></li></ul><p><b>
3. Administrative &amp; Logistical Support</b></p><ul><li><p>
Assist with courier coordination, document distribution, and mail tracking.</p></li><li><p>
Support room bookings, refreshments, and event logistics.</p></li><li><p>
Maintain contact lists of internal departments and vendors.</p></li></ul><p><b>
4. Compliance &amp; Record-Keeping</b></p><ul><li><p>
Keep visitor logs and delivery records in line with data and security policies.</p></li><li><p>
Follow HSE and emergency procedures.</p></li><li><p>
Report incidents or issues to the Facility Supervisor.</p></li></ul></div>

Receptionist – AZM Headquarters

Luxoft

<div><div><h5 class="jobSectionHeader"><b>Project description
</b></h5><p>A Large bank in Saudi is looking for Murex FO Business and Functional Analyst for its Murex greenfield implementation.
</p></div><div><h5 class="jobSectionHeader"><b>Responsibilities</b></h5>
<div><div><p>Provide technical and functional expertise to implement, configure, and support products.
</p></div><div><p>working closely with front-office users, understanding their requirements, and translating them into functional specifications for the Murex system.
</p></div><div><p>configuring the application, resolving issues, and ensuring the system aligns with the business needs of the trading desk.
</p></div><div><p>Interacting with front-office users to understand their needs, gather feedback, and ensure the system meets their requirements.
</p></div><div><p>Gather requirements from stakeholders in a clear document
</p></div><div><p>Configure curves and static data including securities, generators, indices etc. in Murex.
</p></div><div><p>Write new pre trade rules, create lookup tables / simulation views / e-tradepad
</p></div><div><p>Support traders, middle office users on PL / position mismatches, mkt operations, etc.
</p></div><div><p>Reporting on progress, issues, showstoppers to manager and other stakeholders
</p></div><div><p>Understand the impact of new changes into production
</p></div><div><p>Ensure collaboration with other murex internal, client and change teams to share information
</p></div></div></div><div><h5 class="jobSectionHeader"><b>Skills</b></h5>
<p>Must have
</p><div><div><p>Have a minimum of 8-10 years of experience working as a Murex FO Business and Functional Analyst.
</p></div><div><p>8-10 Years of relevant as a Murex Front Office Consultant
</p></div><div><p>Murex Implementation experience (Mx.3.1)
</p></div><div><p>FO Modules of Murex
</p></div><div><p>E-Tradepad, Simulation, Viewers, Pre-Trade Workflow, Market Data, Dynamic Tables, P&amp;L Notepad, FDI Templates, Blotters, Risk Metrices
</p></div><div><p>Understanding about Trade Pricing, Valuation Models, Risk Management, Sensitivities/Greeks. Proven knowledge in configuring revaluation rate curves, Cap/Floor vols, Swaption vols.
</p></div><div><p>Strong analytical and problem-solving skills accompanied with excellent communication Domain knowledge:
</p></div><div><p>Functional Knowledge should encompass any two or all of the following asset classes: Credit Derivatives, Interest Rate Derivatives, Equity Derivatives, Fixed Income, FX Cash, FX Derivatives, Commodities, Structured Derivatives.
</p></div></div><p>Nice to have
</p><div><div><p>NA
</p></div></div></div><div><h5 class="jobSectionHeader"><b>Other</b></h5>
<div><div><div><p>Languages</p>
<p>English: A1 Beginner
</p></div></div><div><div><p>Seniority</p>
<p>Senior</p></div></div></div></div></div>
<br><div><div><div><p>Riyadh, Saudi Arabia
</p></div><p>Req. VR-118583
</p></div><div></div><div><div><p>Murex FO
</p></div><div><p>BCM Industry</p>
</div><div><p>03/11/2025
</p></div><div><p>Req. VR-118583</p></div></div></div><p></p>

Senior Front Office Business and Functional Analyst

Sihamco

<div><p>As a seasonal Usher at The Groves, you will be responsible for welcoming guests, assisting with seating and</p><p>
directions, and ensuring a smooth and enjoyable visitor experience. You will serve as a front-line</p><p>
representative of The Groves, providing excellent customer service, maintaining safety and order, and</p><p>
contributing to a warm and inviting atmosphere for all guests.</p><p></p><p><b>
Key Responsibilities</b></p><ul>
<li>
Greet guests warmly upon arrival and assist with entry.</li>
<li>Assist in front desk ticket sales.</li>
<li>Provide directions, event information, and assistance to guests throughout the venue.</li>
<li>Ensure orderly crowd flow and guide guests to their designated areas.</li>
<li>Assist with managing queues and controlling access to restricted areas.</li>
<li>Monitor guest behavior and promptly report any issues to supervisors.</li>
<li>Support safety protocols and emergency procedures when required.</li>
<li>Maintain cleanliness and presentation of assigned areas.</li>
<li>Deliver outstanding customer service and represent The Groves&rsquo; values at all times.</li>
</ul><p><b>
Requirements</b></p><ul>
<li>
Saudi Nationals only</li>
<li>Fluent in English and Arabic</li>
<li>Professional appearance and friendly demeanor</li>
<li>High school diploma or equivalent (preferred)</li>
<li>Previous customer service, hospitality, or events experience is an advantage</li>
<li>Strong communication and interpersonal skills</li>
<li>Ability to remain calm and courteous in high-pressure situations</li>
<li>Physically fit to stand for extended periods and assist with crowd management</li>
<li>Flexible to work evenings, weekends, and holidays as per event schedules</li>
</ul><p></p><p><b>
About The Company</b></p><p>
SIHAMCO is a strategic partner operating proudly under the General Entertainment Authority (GEA), National Events Center (NEC), Riyadh Season and Jeddah Season since 2019.</p><p>
At SIHAMCO, we don&rsquo;t just lead Saudi Arabia&rsquo;s hospitality and entertainment evolution&mdash;we create it from the ground up. Since 2008, we&rsquo;ve been designing, constructing, and operating exceptional experiences that blend local authenticity with global standards. Every destination and concept we launch reflects our commitment to cultural storytelling, creative excellence, and operational precision.</p><p><b>
Crafting a Homegrown Legacy</b></p><p>
All brands under SIHAMCO are homegrown Saudi concepts, fully developed in-house &mdash; from initial vision and brand identity to concept creation, design, execution and operation. We don&rsquo;t import ideas; we build them &mdash; crafting unforgettable experiences from scratch that resonate deeply with both local and international audiences.</p><p><b>
Our Signature Brands</b></p><p>
Every brand under our umbrella is proudly reflecting the heart and soul of Saudi culture, while achieving international acclaim. With over 25 original homegrown brands, SIHAMCO not only sets &mdash; but consistently surpasses &mdash; global standards in Entertainment, Hospitality, F&amp;B, Lifestyle, Wellness, Family &amp; Pet Entertainment Experience. Our signature ventures: The Groves, ZodiaC Cuisine, Little Krazy, LucaLand, LucaPark, The Polar Ice Bar, Milk &amp; Butter Nail Spa, Kooz Karak, Birds of Eden, El Lechazo, Khawaja Yanni, Zama Zulu, Hawanim Groves City, Vida Vera, The Groves Pizzeria and Gem-In-I showcase what it means to innovate locally and shine globally.</p><p>
Our brands are also registered across the GCC and internationally such as the United Kingdom, Egypt, Morocco etc ensuring full legal protection and readiness for global expansion.</p><p><b>
We Are Only Getting Started!</b></p><p>
Several exciting new concepts and brands are currently under development, with launches planned in the coming months. From bold new ideas to thoughtfully crafted experiences, SIHAMCO continues to grow its portfolio with originality, creativity and cultural pride.</p><p><b>
People First</b></p><p>
Our team is our greatest asset&mdash;a dynamic mix of local talent and international expertise, all united by a passion for excellence. We nurture careers, encourage creativity, and build leaders.</p><p><b>
Benefits</b></p><p>
At SIHAMCO, we believe in rewarding our team with more than just a job &mdash; we offer an inspiring work environment and real opportunities for growth. Our benefits include:</p><ul>
<li>Competitive salary packages &ndash; aligned with market standards and experience</li>
<li>Visa (1 year temp) &amp; Flights into the country for non-citizens</li>
<li>Accommodation</li>
<li>Transportation Allowance</li>
<li>Career development &amp; Internal promotions &ndash; grow with us across departments and seasons</li>
<li>Creative &amp; collaborative work culture &ndash; built on passion, innovation, and attention to detail</li>
<li>Exposure to high-end hospitality &amp; entertainment concepts &ndash; gain experience in premium F&amp;B and entertainment</li>
<li>Experience working on premium events within The Groves, Riyadh Season</li>
<li>Cultural diversity &ndash; join a team of passionate professionals from around the world</li>
</ul><p></p><p><b>Join Us</b></p><p>
Whether you&rsquo;re an emerging talent or a seasoned professional, SIHAMCO offers a platform to grow, create, and shape history. Each concept we launch is a new chapter in a legacy that belongs to Saudi Arabia and speaks to the world.</p></div>

Usher

Explore 1700+ Front desk agent saudi national in Riyadh this November. Find roles across top companies and apply now to boost your career.