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customer service coordinator Jobs in Cairo

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front desk receptionist

ELSEWEDY ELECTRIC POWER SYSTEMS PROJECTS

<div>
 
 
 
 MAIN PURPOSE OF JOB
 
 
 
 
 Welcome visitors by greeting them, in person or on the telephone; answer or refer inquiries. Direct visitors by maintaining employee and department directories; giving instructions. Maintains security by following procedures; monitoring logbook; issuing visitor badges.
 
 
 
 
 
 
 
 DUTIES AND RESPONSIBILITIES
 
 
 
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 Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
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 Offer administrative support across the organization.
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 Maintain safe and clean reception area by complying with procedures, rules, and regulations. Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
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 Direct visitors by maintaining employee and department directories
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 Arrange meeting schedules for the meetings rooms.
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 Participate in employees orientation program
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 Monitor the housekeeping level within the reception area and notify the concerned person if required.
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 Multitasking and time-management skills, with the ability to prioritize tasks
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 Professional attitude and appearance
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 </ul>
 
 
 
 
 
 
 REQUIRED FUNCTIONAL QUALIFICATION
 
 
 
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 Bachelor Degree
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 Fluency of English Language (Writing &amp; Speaking).
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 +2 years Experiences
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 </ul>
</div>

Front Desk Receptionist

E Concept Aesthetics

<div>
 
 Company Description
 
 
 
 We suggest you enter details here.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role located in New Cairo for a Receptionist at E Concept Aesthetics. The Receptionist will be responsible for:
 
 
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 Greeting clients and visitors.
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 Managing phone calls and emails.
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 Scheduling appointments and maintaining calendars.
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 Providing clerical support and handling paperwork.
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 Ensuring a welcoming and organized front desk area.
 
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 </ul>
 
 
 
 
 Qualifications
 
 
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 Excellent Phone Etiquette and strong Communication skills
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 Experience with Receptionist Duties and Clerical Skills
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 Customer Service orientation
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 Professional appearance and behavior
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 Ability to multitask and manage time efficiently
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 High school diploma or equivalent; additional qualifications are a plus
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 </ul>
</div>

receptionist for Aesthetic clinic

Hilton

<div>
 A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
 
 
 
 What will I be doing?
 
 
 
 As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
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 Achieve positive outcomes from Guest queries in a timely and efficient manner
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 Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
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 Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
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 Demonstrate a high level of customer service at all times
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 Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
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 Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
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 Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
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 Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
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 Comply with hotel security, fire regulations and all health and safety legislation
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 Act in accordance with policies and procedures when working with front of house equipment and property management systems
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 Follow company brand standards
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 Assist other departments, as necessary
 
 
 
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 </ul>
 
 What are we looking for?
 
 
 
 Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
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 Previous experience in a customer-focused industry
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 Completed high school certificate or equivalent
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 Positive attitude and good communication skills
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 Commitment to delivering a high level of customer service
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 Excellent grooming standards
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 Ability to work on your own and as part of a team
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 Competent level of IT proficiency
 
 
 
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 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
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 Previous experience in cash handling
 
 
 
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 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Ramses
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Receptionist

Manpower Egypt - Target HR

<div>
 
 
 
 Job Description:
 
 
 
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 Greet and welcome visitors, clients, and employees in a professional and courteous manner. Direct visitors to the appropriate department or individual.
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 Ensure the reception area is clean, organized, and presentable at all times.
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 Answer, screen, and direct incoming phone calls, take messages, and relay information to the appropriate team members.
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 Maintain clear and professional communication both internally and externally.
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 Maintain an accurate daily log of all visitors, clients, and deliveries.
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 Track and report on phone call volume, including missed calls and follow-ups.
 
 
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 Record and distribute incoming mail/packages, ensuring timely delivery to staff.
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 Provide daily updates to the Office Manager or relevant department on the status of office tasks (e.g., supply levels, cleaning needs, equipment issues).
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 Report any office-related incidents or emergencies (e.g., safety hazards, maintenance issues) to the appropriate team.
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 Track office supply usage and prepare a monthly inventory report, noting items that need to be reordered.
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 Document any ongoing or completed maintenance requests for the office. Track and report the status of CCTV systems.
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 Monitor and report on access to restricted or sensitive areas.
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 Issue office access cards for employees and visitors. Manage gate pass access for clients and visitors.
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 Receive, sort, and distribute incoming mail, packages, and deliveries to the appropriate departments.
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 Serve as the first point of contact in emergency situations, providing assistance and directing staff and visitors to safety as necessary.
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 </ul>
 
 
 
 
 
 
 Job Requirements:
 
 
 
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 Bachelor&rsquo;s degree in any relevant field.
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 Proven experience of 2 to 5 years as a receptionist, front office representative, or in a customer service role.
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 Excellent command of English.
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 Strong organizational skills and attention to detail.
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 Excellent phone etiquette and communication skills (both written and verbal).
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 Proficiency in Microsoft Office Suite (Word, Excel, Outlook) or similar office software.
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 Ability to handle multiple tasks in a fast-paced environment while maintaining professionalism.
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 Friendly and approachable demeanor with a strong customer service orientation.
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 Ability to produce detailed reports and maintain accurate records.
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 If you&rsquo;re interested, kindly share with us your updates CV on nemad@targetdhr.com
 
</div>

Front Desk Representative

SSC HR Solutions

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 Greet and welcome clients, visitors, and guests in a professional and friendly manner
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 Manage incoming calls, emails, and inquiries; direct them to appropriate departments or personnel
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 Assist with preparing reports, presentations, and correspondence
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 Support office operations, including supply management, vendor coordination, and facility requests
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 Serve as the first point of contact for client queries and ensure timely responses
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 Coordinate with internal teams (Property Management, Sales, Legal, and CRM) to address client needs efficiently
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 Track, log, and follow up on client service requests to ensure resolution
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 Assist in handling complaints and escalations professionally, ensuring client satisfaction
 
 
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 Key Relationships:
 
 
 
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 Work with Property Management to communicate client requests, maintenance issues and property updates
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 Coordinate client appointments and documentation with the Sales Team
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 Coordinate with Legal Team to facilitate document signing, filing, and client communication on legal matters
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 Work with CRM Team to ensure client data accuracy, service updates, and feedback loops
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 Communication within the department/intradepartmental:
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 Provide factual info. within the department or to others/ Predefined tasks
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 Technical knowledge used to cause action or acceptance/ rational arguments with others/ Negotiate with others
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 Coaching, motivating, and directing others to meet objectives
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 Influence and build relationships. Mark the checkbox(es) based on the nature of communication
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 Provide factual info within the department or to others/ Predefined tasks
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 Technical knowledge used to cause action or acceptance/ rational arguments with others/ Negotiate with others
 
 
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 </ul>
 
 Requirements
 
 
 
 
 Qualifications:
 
 
 
 Bachelor's degree in business administration, Hospitality, or related field preferred.
 
 
 
 Work Experience:
 
 
 
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 1 year of experience in a reception, front office, or administrative role is preferred
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 Experience in real estate, property management, or customer service is an advantage
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 Effective Communication: Strong interpersonal and communication skills (verbal and written)
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 Professional appearance and demeanor with excellent customer service orientation.
 </li>
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 Multitasking and organizational skills with strong attention to detail
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 Ability to handle confidential information with discretion.
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 Problem-solving skills and proactive approach to tasks
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 Team player with the ability to work independently when required
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 Specific Knowledge Required: (Strong/ Basic knowledge)
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 Proficiency in English (written and spoken) is a must
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 Proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and CRM systems
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 </ul>
</div>

Receptionist/Front Desk

Alpha Fit EMS

<div>
 
 
 Company Description
 
 
 
 
 
 Alpha Fit is an Electrical Muscles Stimulation (EMS) based fitness center with Professional Certified Coaches, top-notch FDA-credited wireless technology, a certified Nutrition Doctor, and an exceptional environment. We aim to help you achieve your fitness goals while minimizing the risk of injury. Whether your goal is to lose weight, get toned, gain muscle, or eliminate stress, we offer tailor-made plans to suit your needs. Join us at Alpha Fit for a lifetime fitness experience and witness significant results.
 
 
 
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time on-site role for a Receptionist at Alpha Fit EMS located in New Cairo. The Receptionist will be responsible for managing incoming calls, greeting clients, and providing excellent customer service. Daily tasks include scheduling appointments, handling administrative duties, and maintaining a welcoming environment for all clients.
 
 
 
 
 
 
 Qualifications
 
 
 
 
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 Proficient in phone etiquette and receptionist duties.
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 Strong clerical skills and ability to manage administrative tasks.
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 Excellent communication and customer service skills.
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 Ability to create a positive and professional experience for clients.
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 Experience in a fitness or wellness environment is a plus.
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 High school diploma or equivalent.
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 </ul>
</div>

Personal Trainer

Al-Futtaim Automotive

<div>
 
 Job Requisition ID:
 
 167011
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role
 
 
 
 <ul>
 <li>
 The Customer Service Assistant at the Information Desk is responsible for overseeing customer interactions and providing comprehensive support to ensure a friendly and professional customer experience. This role involves managing inquiries, complaints, and feedback effectively while representing the IKEA brand. Success in this role relies on maintaining store standards and improving customer satisfaction metrics.
 
 
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 </ul>
 
 What You Will Do
 
 
 
 Customer Service
 
 
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 Greet and welcome customers on arrival at the store.
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 Answer all customer inquiries and provide guidance on shopping with IKEA.
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 Handle routine customer complaints promptly and courteously.
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 Log customer feedback on CRM System to build a knowledge base of frequent complaints and inquiries with relevant solutions.
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 Ensure customers are dealt with professionally to ensure maximum satisfaction.
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 Make announcements and page the person visitors have asked to see.
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 Ensure customers' bags are stored safely and securely.
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 Ensure shopping tools and catalogues are available for customers.
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 Provide bags or trollies as appropriate.
 
 
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 </ul>
 Operational Responsibilities
 
 
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 Ensure all system procedures are adhered to as per policy/procedure.
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 Provide Customer Senior with constant suggestions for improvements.
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 Provide customers with catalogues upon request.
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 Understand the impact of increasing sales with Shopping Tools.
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 Communicate with Duty Manager on complaints that require management assistance.
 
 
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 </ul>
 
 Required Skills To Be Successful
 
 
 
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 Dealing effectively with customers to enhance satisfaction.
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 Possessing strong analytical and problem-solving skills.
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 Exhibiting effective interpersonal skills.
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 Demonstrating strategic thinking abilities.
 
 
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 </ul>
 
 What Qualifies You For The Role
 
 
 
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 High School diploma is required.
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 Minimum 2 years of experience in a similar role such as Customer Service or Receptionist.
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 Proficiency in dealing with customers, analytical skills, and effective communication.
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 Understanding of customer service principles and ability to implement standard procedures.
 
 
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 </ul>
 
 About Al-Futtaim Retail
 
 
 
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 
 
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
 
 
 
 About Al-Futtaim IKEA
 
 
 
 GROWING TOGETHER...
 
 
 We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
 
 
 Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.
</div>

Shopping Experience Assistant | IKEA | MOA

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