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front desk receptionist

Soho House & Co

<div>
 We are looking for
 
 "Front Office Receptionist"
 
 with the qualifications below:
 
 
 <ul>
 <li>
 A complete understanding and ability to provide the service delivery expected by guests and Soho House members
 </li>
 <li>
 Ability to work well under the pressure of coordinating many requests at any given time
 </li>
 <li>
 Being approachable and reliable
 </li>
 <li>
 Ability to be flexible as the job changes
 </li>
 <li>
 Ability to work flexible hours, including weekends, holidays if necessary
 </li>
 <li>
 Knowledge of Opera PMS System
 </li>
 <li>
 Spoken and written fluency in English and in Turkish
 
 
 </li>
 </ul>
 
 Job Description
 
 
 
 <ul>
 <li>
 Responsibility for the care of hotel guests throughout their visit
 </li>
 <li>
 To use own initiative and to personally take any action appropriate to deliver a first class service
 </li>
 <li>
 Responsibility for check-in, concierge duties and check-out
 </li>
 <li>
 To meet, greet and bid farewell to all guests &ndash; with a smile and making eye contact
 </li>
 <li>
 To escort guests to their room whenever possible and taking their luggage
 </li>
 <li>
 Take responsibility for the presentation of the front of house
 </li>
 <li>
 Fully understand and operate the telephone systems
 </li>
 <li>
 Fully understand and operate the hotel property management system
 </li>
 <li>
 Assist Reservation Team with hotel enquiries and reservations
 </li>
 <li>
 Ensure good communication with all departments with guest&rsquo;s special requests and feedback whether good or bad
 </li>
 <li>
 To be fully familiar with the hotel layout
 </li>
 <li>
 Accountable for the Reception cash handling issues
 </li>
 <li>
 To have a basic knowledge of the surrounding area in order to assist guests with their queries
 </li>
 <li>
 To have a good product knowledge in order to increase sales whenever possible
 </li>
 <li>
 To fully understand the bedrooms layout as well as their features and equipments
 </li>
 </ul>
</div>

Front Desk Receptionist - Soho House Istanbul

Hilton

<div>Spa Receptionist
A Spa Receptionist is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.
What will I be doing?
This position reports to the SPA Director.
As a Spa Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Spa Receptionist will also be required to manage customer feedback and be an effective sales person. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Assist guests and clients in an appropriate and timely manner</li>
<li>Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services</li>
<li>Ensure client experience is proficient including bookings, payments, and consultation cards</li>
<li>Adhere to cash handling procedures</li>
<li>Interact and communicate effectively with clients, members, team members, guests, and management team</li>
<li>Up-sell with latest departmental incentives</li>
<li>Report accidents, maintenance issues, or other incidents</li>
<li>Ensure compliance with all health and safety regulations</li>
</ul>What are we looking for?
A Spa Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Committed to delivering a high level of customer service</li>
</ul>What&rsquo;s in it for me?
<ul><li>Competitive Salary &amp; Wages</li>
<li>Private Health Insurance</li>
<li>Complimentary Dry Cleaning for Business Attire</li>
<li>Monthly Transportation Fee</li>
<li>Complimentary Shuttle Bus</li>
<li>Discounted Indoor Parking Privileges</li>
<li>Complimentary Employee Meals</li>
<li>&ldquo;Go Hilton&rdquo; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members</li>
<li>Career and development opportunities in Hilton Hotels Worldwide</li>
<li>Opportunity to make a positive impact on environment and community with Travel with Purpose program</li>
</ul>Specifically, we look for demonstration of these Hilton Values:
<ul><li>Hospitality - We're passionate about delivering exceptional guest experiences.</li>
<li>Integrity - We do the right thing, all the time.</li>
<li>Leadership - We're leaders in our industry and in our communities.</li>
<li>Teamwork - We're team players in everything we do.</li>
<li>Ownership - We're the owners of our actions and decisions.</li>
<li>Now - We operate with a sense of urgency and discipline</li>
</ul>What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Spa Receptionist

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 A timeless palace between the continents. Proudly standing on the shores of the scenic Bosphorus &ndash; the storied strait that links Europe and Asia &ndash; our lovingly restored, 19th-century Ottoman palace brings together Istanbul&rsquo;s ancient architecture, warm Turkish hospitality and contemporary accommodations. Relax in one of our traditional hammams, spend an afternoon lounging around our outdoor pool, and savour Anatolian delicacies as you admire the soaring minarets and towers of the city&rsquo;s inimitable waterfront skyline. We&rsquo;ll show you a seldom-seen side of Istanbul during your stay with us.
 
 
 KEY KNOWLEDGE
 
 
 <ul>
 <li>
 Good command of written and spoken English
 </li>
 <li>
 Superior communication and organization skills
 </li>
 <li>
 Strong command of computer applications and office programs
 </li>
 <li>
 A comprehensive understanding of the Spa &amp; Fitness &amp; Wellness environment
 
 
 </li>
 </ul>
 
 Key Functions
 
 
 
 <ul>
 <li>
 Is very warm and welcoming when assisting guests; smiles and maintains eye contact
 </li>
 <li>
 Keeps the work area neat, clean and quiet at all times
 </li>
 <li>
 Neatly wears prescribed uniform; demonstrates proper personal hygiene and grooming
 </li>
 <li>
 Follows proper payroll procedures and adheres to SOPs and Attendance policies
 </li>
 <li>
 Modifies behavior when performance feedback is provided
 </li>
 <li>
 Communicates in a clear manner; is easily understood; listens attentively; does not interrupt others
 </li>
 <li>
 Responds properly in any hotel emergency or safety situation
 </li>
 <li>
 Utilizes log book, spa software and any scheduling chart and communicates relevant information to the staff
 </li>
 <li>
 Actively works with peers, subordinates, and supervisor to build relationships based on trust and acceptance
 </li>
 <li>
 Performs other tasks or projects as assigned by hotel management and staff; respects authority
 </li>
 <li>
 Is adaptable with his/her schedule to accommodate changing business demands and is willing to perform any additional duties as assigned by upper management, including redeployment to alternative departments/areas if required.
 </li>
 <li>
 Participates in regular staff, departmental and operational meetings.
 </li>
 <li>
 Reports maintenance deficiencies, member concerns, guest comments, glitches, etc. to assistant spa manager
 </li>
 <li>
 Knows amenities, equipment, products, treatments, packages, membership agreements, special current promotions of spa and Fitness including benefits, indications &amp; contraindications
 </li>
 <li>
 Understands all safety procedures specific to usage of spa, pool, sauna, steam room and fitness center equipment and products
 </li>
 <li>
 Applies the qualities of discretion and maintains strict confidentiality at all times
 </li>
 <li>
 Ensures handover completed in the guest journey as per outlined standard, follows up on treatment experience, expectations and satisfaction and acts on any discrepancies. Provides a service that is responsible, spontaneous, personal and genuine
 </li>
 <li>
 Verifies that attendant staff is present and performing opening duties
 </li>
 <li>
 Organizes and schedules all guest bookings
 </li>
 <li>
 Utilizes the trace file, cashier sheets and handle the daily accounting
 </li>
 <li>
 Operates the Spa software system for spa reservations and all other Spa software functions or the ability to manage the manual spa booking system without mistakes
 </li>
 <li>
 Operates the computer, copier, fax and credit card machines, processes outgoing mail and produces all Spa reports as required by management
 </li>
 <li>
 Process all charges, sets up and handles gift certificates
 </li>
 <li>
 Orders and stocks office supplies for the desk
 </li>
 <li>
 Uses guests name appropriately in all situations
 </li>
 <li>
 Copies and distributes materials
 </li>
 <li>
 Asks guests pertinent questions, to determine their needs and preferences
 </li>
 <li>
 Up sells treatments, services and retail products with &ldquo;soft sell&rdquo;
 </li>
 <li>
 Ensures all decoration always looks fresh and to Standards within the Spa reception and Fitness area
 </li>
 <li>
 Is calm and patient when dealing with guests at all times
 </li>
 <li>
 Handles guest complaints and to notifies spa management
 </li>
 <li>
 Provides assistance to guests with the retail merchandise and meets/exceeds retail and spa treatment targets
 </li>
 </ul>
</div>

CHERY

<div>
 
 
 Since founded, Chery has always taken adhering to technology-driven strategy, creating a vehicle brand with international competitiveness and influence as its corporate vision. Relying on the constant pursuit of technological innovation, Chery has become the first passenger vehicle enterprise in China to master the core technology of engine, gearbox, chassis, platform and new energy, and the first one in China to export vehicle, CKD parts, engine and vehicle manufacturing technology and equipment to overseas market.
 
 
 
 
 Chery has always focused on developing domestic and international markets. Chery has continuously deepened its globalization through the implementation of product strategy, localization strategy and talent strategy. After more than 20 years of development, Chery&rsquo;s sales and services network covers more than 80 countries and regions and has won the trust of 10 million consumers worldwide.
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Welcoming and assisting guests coming to the office
 </li>
 <li>
 Managing incoming calls and other communications
 </li>
 <li>
 Serving as the primary point of contact for communication with building management
 </li>
 <li>
 Assisting in organizing and maintaining common office areas
 </li>
 <li>
 Tracking and managing incoming and outgoing documents and cargo
 </li>
 <li>
 Overseeing the receipt of orders and verifying delivery documentation
 </li>
 <li>
 Supporting the organization of internal and external meetings
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 2+ years of experience as an office assistant or in a related field
 </li>
 <li>
 Excellent command of written and spoken English
 </li>
 <li>
 Advanced computer skills and practical knowledge of MS Office programs
 </li>
 <li>
 Excellent communication and organizational skills
 </li>
 <li>
 Appreciation and understanding of teamwork
 </li>
 </ul>
 
 
</div>

Front Desk Specialist

Marriott International

<div>Additional Information 
Job Number25144712 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe St. Regis Istanbul, Mim Kemal Oke Cad No 35, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34367 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Ensures employee recognition is taking place on all shifts.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees.</li></ul> 
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Collaborates with the Front Office Manager on ways to continually improve departmental service.</li></ul>
<ul><li>Communicates a clear and consistent message regarding the Front Office goals to produce desired results.</li></ul>
<ul><li>Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Displays outstanding hospitality skills.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Provides feedback to employees based on observation of service behaviors.</li></ul>
<ul><li>Handles guest problems and complaints effectively.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Ensures compliance with all Front Office policies, standards and procedures.</li></ul>
<ul><li>Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul> 

Additional Responsibilities
<ul><li>Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Functions in place of the Front Office Manager in his/her absence.</li></ul>
<ul><li>Communicates critical information from pre- and post-convention meetings to the Front Office staff.</li></ul>
<ul><li>Participates in department meetings.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Asst Front Office Manager

Sofitel

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
We are seeking an enthusiastic and detail-oriented Front Office Manager to join our team in Sofitel Istanbul. As the Front Office Manager, you will be responsible for overseeing all front desk operations, ensuring exceptional guest experiences, and leading a team of front office staff in our upscale hotel.<ul><li>
Manage and supervise all front office operations, including reception, concierge, and guest services</li><li>
Develop and implement strategies to enhance guest satisfaction and maintain high service standards</li><li>
Lead, train, and motivate the front office team to deliver exceptional customer service</li><li>
Oversee the check-in and check-out processes, ensuring efficiency and guest satisfaction</li><li>
Handle guest complaints and resolve issues promptly and professionally</li><li>
Manage department budgets and control expenses while maximizing revenue</li><li>
Collaborate with other departments to ensure seamless guest experiences</li><li>
Implement and maintain front office policies and procedures</li><li>
Monitor and analyze key performance indicators to drive continuous improvement</li><li>
Ensure compliance with all relevant health, safety, and security regulations</li><li>
Stay up-to-date with industry trends and implement innovative practices to enhance guest experiences</li></ul> 

Qualifications 
<ul><li>
Minimum of two years of experience in a managerial role in an upscale hotel</li><li>
Bachelor's degree in Hospitality Management or related field preferred</li><li>
Strong leadership and team management skills</li><li>
Excellent organizational and time management abilities</li><li>
Outstanding interpersonal and communication skills</li><li>
Fluency in English and Turkish languages</li><li>
Proficiency in hotel management software (OPERA) and computer systems</li><li>
Demonstrated problem-solving and decision-making abilities</li><li>
Strong financial management skills</li><li>
Customer-focused mindset with a commitment to delivering exceptional service</li><li>
Ability to work independently and handle multiple tasks in a fast-paced environment</li><li>
Flexibility to work varying schedules, including evenings, weekends, and holidays</li><li>
Knowledge of local attractions and ability to provide recommendations to guests</li></ul></div>

Front Office Manager

Fersol

<div>
 
 
 Our client
 
 - International Trading company
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Document Control:
 
 Manages all incoming/outgoing documents, including CEO approvals, PoAs, and contract tracking. Ensures compliance with document flow procedures and provides support to employees.
 </li>
 <li>
 
 Protocol &amp; Event Coordination:
 
 Handles visa applications, organizes internal events, and supports participation in external events. Maintains partner database.
 </li>
 <li>
 
 Administrative Support:
 
 Manages phone calls, provides receptionist coverage, supports safety initiatives, assists employees with administrative inquiries, manages internal communications, and handles office supplies procurement.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Completed degree.
 </li>
 <li>
 Relevant experience on the similar position.
 </li>
 <li>
 MS Office - advanced.
 </li>
 <li>
 Languages:
 
 English, Turkish
 
 - advanced
 </li>
 </ul>
 
 
</div>

Secretary

Explore 56+ Front desk receptionist in Istanbul this September. Find roles across top companies and apply now to boost your career.

56 front desk receptionist jobs IN Istanbul

Front Desk Receptionist - Soho House Istanbul

Spa Receptionist

Spa Receptionist

Front Desk Specialist

Asst Front Office Manager

Front Office Manager

Secretary