receptionist

assistant guest relations manager Jobs in Abu Dhabi

assistant guest relations manager

guest services executive (front desk) - conrad abu dhabi etihad towers Jobs in Abu Dhabi

guest services executive (front desk) - conrad abu dhabi etihad towers

reservations agent

banquet supervisor

front desk supervisor

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25190324<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>Start Your Journey With Us</b></p>
<p>From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.</p>
<p>Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite &ndash; the highest suspended suite in the world, connecting the two Nation Towers.</p>
<p>The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as &quot;Hosts,&quot; are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi&rsquo;s best address&mdash;The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.</p><p><br>
</p><p><b>Job Requirement:</b></p>
The Front Office Supervisor will be responsible of overseeing the Guest Service Agents and providing full support to assure quality of service. ESSENTIAL FUNCTIONS:
<ul><li>Monitor punctuality of team members to their shift and ensure they are well-groomed according to The St. Regis standard.</li>
<li>Ensure the desk is covered at all times, allocating meal breaks sensibly.</li>
<li>Attend and supervise proper handover between shifts.</li>
<li>Monitor attendants in the lobby from Guest Relations and Guest Services.</li>
<li>Communicate and coordinate the proper arrangement with Concierge, Guest Relations, Guest Services and Butlers for the arranged transportation and VIP guests.</li>
<li>Coordinate with Housekeeping the VIP arrivals and special attention guests.</li>
<li>Assist the Guest Service Agents with Check-in and Check-out if needed.</li>
<li>Monitor the reception&rsquo;s operation and coordinate waiting guests.</li>
<li>Involve in all guests challenges at the check-in and check-out and take necessary action for any service recovery according to hotel procedure to meet the guest&rsquo;s expectations.</li>
<li>Ensure the arrival and farewell experience meet the The St. Regis standards.</li>
<li>Monitor the presence of doorman, bellman and lobby hostess in the lobby.</li>
<li>Assist the Guest Relations with serving the welcome drink and face towels upon guest arrival.</li>
<li>Coordinate with Rooms Controller day-to-day operation and take a proper handover.</li>
<li>Check emails and communicate with the team new promotions, special events and updated policies.</li>
<li>Follow-up on guest&rsquo;s requests and record them on Empower GXP.</li>
<li>Ensures all GSA and GRA are following the daily checklist.</li>
<li>Participate in evacuation drill and has a full knowledge on how to follow the evacuation plan and manage the team accordingly.</li>
<li>Attend Security monthly meetings and fire warden meetings.</li>
<li>Follow the contingency plan when PMS is down and control the situation, printout the proper backup and fill the proper checklist.</li>
<li>Following The St. Regis FOE&rsquo;s and implements them at the work place.</li>
<li>Implement new policy and operation procedure taken by the superiors.</li>
<li>Encourage the team and work as example to reach the department targets on Marriott Bonvoy, GuestVoice and Upselling.</li>
<li>Monitor the lobby lights, temperature and music and make sure all in proper level.</li>
<li>Make sure lobby area and operating area that belongs to Front Office are neat and clean.</li></ul><br>
<p></p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: At least 1 year of supervisory experience.</p><p><br>
</p><p>#LI-MA1</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Front Office Supervisor

Hilton

<div><p>Front Office Team Leader - Conrad Abu Dhabi Etihad Towers</p><p><b>
What will I be doing?</b></p>
<p>A Front Office Team Leader is responsible for managing the first impressions of our resident Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Serve as a key point of contact for resident Guests and efficiently respond to resident Guest enquiries</li>
<li>Provide information, advice and booking services for a wide variety of resident Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others</li>
<li>Process and deliver messages for resident Guests</li>
<li>Deliver and safely storage resident Guest luggage</li>
<li>Plan, organise and control the daily operations of the Concierge Desk to ensure the smooth operation of department</li>
<li>Stay current with all hotel services as well as daily VIP requests and special events</li>
<li>Represent the needs of the Team to others in the hotel</li>
<li>Ensure orderliness and safety guidelines around the lobby and front door areas</li>
<li>Provide support to Management as required, in cases of emergency</li>
<li>Project a professional manner with an emphasis on hospitality and Guest service</li>
<li>Maintain a clean, healthy, and safety working area</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
</ul><p><b>What are we looking for?</b></p>
<p>To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of different work situations</li>
<li>Ability to work on your own and as part of a team</li>
<li>Knowledge of the local area</li>
<li>Previous experience managing a team</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>Previous experience working in reception in a hotel environment</li><br>
</ul><p><br>
<b>What will it be like to work for Hilton?</b></p>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Front Office Team Leader - Conrad Abu Dhabi Etihad Towers

<div><b>Additional Information</b><br>
<b>Job Number</b>25190319<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The St. Regis Abu Dhabi, Nation Tower, Corniche, Abu Dhabi, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>Start Your Journey With Us</b></p>
<p>From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.</p>
<p>Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite &ndash; the highest suspended suite in the world, connecting the two Nation Towers.</p>
<p>The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as &quot;Hosts,&quot; are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi&rsquo;s best address&mdash;The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.</p><p><br>
</p><p><b>Job Requirement:</b></p>
<p>Night Manager to ensure that Front Office night shift is run efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times.</p>
ESSENTIAL FUNCTIONS:
<ul><li>To be an ambassador of the Front Office and the hotel, in and outside the work place.</li>
<li>To provide a personal service to all the guests, fully aware and following the hotel standards and procedure.</li>
<li>To ensure that all guests receive a warm welcome and that they enjoy their stay / visit being offered the finest personal service.</li>
<li>To personally greet and escort the guests rather than pointing out directions.</li>
<li>To ensure that the privacy of the guests and the confidentiality of the information is respected</li>
<li>To ensure uncompromising levels of cleanliness and maintenance of the work place through own responsibility.</li>
<li>To manage any guest complaint in a professional manner by owning it, resolving it to the guest&rsquo;s satisfaction and recording it</li>
<li>To ensure a proper use of the telephone etiquette as per St. Regis standards.</li>
<li>Prepare documentation for daily business.</li>
<li>Supervises all Front Office Service by making sure that these services are available and carried out with the utmost efficiency.</li>
<li>Ensure prompt, efficient and courteous reception of guests.</li>
<li>Record and administer arrivals and departures.</li>
<li>Assist in training new staff members, coach them and monitor their performance.</li>
<li>Ensure the desk is covered at all times, allocating meal breaks sensibly.</li>
<li>Full awareness of current daily status of hotel.</li>
<li>Ensure smooth hand over to next shift.</li>
<li>Thoroughly conversant with all room types, d&eacute;cor and outlook.</li>
<li>To handle any complaint with tact and diplomacy at all times.</li>
<li>Communication and recording of complaints.</li>
<li>Be aware of daily functions, events, VIP and group arrivals.</li>
<li>To inspect pre-assigned rooms for VIP guests, ensuring that all room set-ups and amenities are prepared according to standard.</li>
<li>To investigate all guest and staff accidents and report the circumstances to management.</li>
<li>To patrol in the hotel to ensure everything is in good order and condition.</li>
<li>To observe &amp; enforce the overall conduct and appearance of the staff.</li>
</ul><p>PREFERRED QUALIFICATIONS</p>
<p>Related Work Experience: At least 1 year of related work experience.</p>
<p>Supervisory Experience: 2 years experience.</p><br>
<p></p>
<p></p><p>#LI-MA1</p></div><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</p></div></div>

Night Manager

Trust Well Properties Mgmt LLC

<p><b>Position Summary</b></p><p>The Front Desk Administrator is responsible for delivering exceptional customer service by greeting visitors, managing incoming calls, and handling a range of administrative duties. This role requires excellent communication and organizational skills, strong attention to detail, and the ability to multitask effectively in a fast-paced environment.</p><p><b>CANDIDATES WITH OWN VISA - MANDATORY</b></p><p><b>Key Responsibilities</b></p><ul><li>Greet and assist visitors, ensuring a warm, welcoming, and professional atmosphere.</li><li>Answer and direct phone calls, emails, and other inquiries promptly and courteously.</li><li>Maintain a clean, organized, and presentable reception area at all times.</li><li>Schedule appointments and meetings, and manage calendars efficiently.</li><li>Handle all incoming and outgoing mail, packages, and deliveries.</li><li>Monitor and replenish office supplies, coordinating restocking as required.</li><li>Provide administrative and data entry support to various departments.</li><li>Uphold company policies and security protocols to ensure a safe and compliant front desk operation.</li></ul><p><b>Qualifications</b></p><ul><li><b>Bachelor&rsquo;s degree in Business Administration</b> or a related field; additional qualifications in office administration are a plus.</li><li>Proven experience as a receptionist, front desk representative, or in a similar administrative role.</li><li>Proficiency in Microsoft Office Suite and familiarity with office equipment.</li><li>Excellent verbal and written communication skills in <b>English</b>; proficiency in Hindi and Arabic is an added advantage.</li><li>Strong organizational skills with the ability to multitask effectively.</li><li>Professional appearance and demeanor.</li><li><b>Must be currently in the UAE and on own visa (or Spouse Visa).</b></li></ul><p><b>Key Competencies</b></p><ul><li>Customer service orientation</li><li>Attention to detail</li><li>Time management skills</li><li>Reliability and dependability</li></ul><p>Job Type: Full-time</p><p>Pay: From AED2,000.00 per month</p><p>Language:</p><ul><li>Arabic (Preferred)</li></ul>

Receptionist cum Admin Assistant

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>United Arab Emirates
</div></div><div><div>Province/City
</div><div>Abu Dhabi
</div></div><div><div>Hiring Entity
</div><div>Rosewood Abu Dhabi
</div></div><div><div>Department
</div><div>Rooms - Front Office
</div></div><div><div>Job Type
</div><div>Internship
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div>OVERVIEW/BASIC FUNCTION:
<div>Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.<br>
</div><div></div><br>
<div>RESPONSIBILITIES:
</div><ul><li>Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
</li><li>Ensure that standards are maintained at a superior level on a daily basis.
</li><li>Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
</li><li>Anticipate guests&rsquo; needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
</li><li>Maintain positive guest relations at all times.
</li><li>Resolve guest complaints, ensuring guest satisfaction.
</li><li>Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
</li><li>Maintain complete knowledge at all times of:
</li></ul><div>a. All hotel features/services, hours of operation.
</div><div>b. All room types, numbers, layout, decor, appointments and location.
</div><div>c. All room rates, special packages and promotions.
</div><div>d. Daily house count and expected arrivals/departures.
</div><div>e. Room availability status for any given day.
</div><div>f. Scheduled daily group activities / VIP&rsquo;s.
</div><ul><li>Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times.
</li><li>Meet with Supervisor to review daily assignments and priorities.
</li><li>Meet with departing Front Desk Agent to review business status and follow up items.
</li><li>Access all functions of computer system.
</li><li>Set up work station with necessary supplies.
</li><li>Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
</li><li>Promote positive guest relations to all individuals approaching the Front Desk.
</li><li>Process all guest check-ins.
</li><li>Confirm reservation in system and review all noted information.
</li><li>For guests without a reservation, sell a room type agreed upon.
</li><li>Register guest in the computer.
</li><li>Verify reservation information with the guest (departure date, room type).
</li><li>Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
</li><li>Assign guest room
</li><li>Advice guest of any messages, mail, faxes, etc. received for them.
</li><li>Communicate services and amenities of the hotel to guests.
</li><li>Obtain proper identification for tax exempt guests and attach form to registration card.
</li><li>Direct Bell Person to escort guest and transport their luggage to the room.
</li><li>Maintain guest history files on all guests.
</li><li>Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
</li><li>Set up accurate accounts for each guest checking in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp).
</li><li>Handle overbooked or &ldquo;walked&rdquo; guests.
</li><li>Accommodate room changes.
</li><li>Document all guest requests, complaints or problems.
</li><li>Take record and relay messages accurately, completely and legibly.
</li><li>Accept and record wake-up call requests; deliver to PBX.
</li><li>Issue safe deposit boxes to guests and ensure security of keys.
</li><li>Distribute all guest and department mail.
</li><li>Monitor, send and distribute guest faxes.
</li><li>Document and confirm reservations and cancellations.
</li><li>Block rooms in computer and follow through on designated requirements.
</li><li>Pre-register designated guests and prepare key packets.
</li><li>Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
</li><li>Generate, print and distribute daily and weekly reports.
</li><li>Resolve discrepancies on the room status report with Housekeeping.
</li><li>Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
</li><li>Process all check-outs.
</li><li>Resolve any late charges.
</li><li>Present folio to guest and resolve any disputed charges.
</li><li>Settle guest accounts.
</li><li>Retrieve guest room key from guest.
</li><li>Solicit guest comments on their stay.
</li><li>Process express check-outs.
</li><li>Handle requests for late check-outs.
</li><li>Conduct group check-ins/outs.
</li><li>Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information.
</li><li>Adhere to all cashiering procedures:
</li></ul><div>a. Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.
</div><div>b. Make change for guests.
</div><div>c. Cash guests' personal checks/travelers checks.
</div><div>d. Post charges.
</div><div>e. Run closing reports.
</div><div>f. Count and secure bank.
</div><div>g. Complete designated cashier reports.
</div><div>h. Balance receipts.
</div><div>i. Drop receipts.
</div><ul><li>Document pertinent information in the log book/ Lotus Notes/Front Desk Checklist.
</li><li>All other duties as required.<br>
</li></ul><div></div><br>
<div>QUALIFICATIONS:</div><ul><li>Experience: None required.
</li><li>Education: High school diploma.
</li><li>General Skills: Must be able to perform job functions with attention to detail, speed and accuracy;
</li></ul><div>prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest&rsquo;s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
</div><ul><li>Technical Skills: Ability to input and access information in the property management
</li></ul><div>system/computers.
</div><ul><li>Language: Required to speak, read and write English, with fluency in other languages preferred.
</li><li>Physical Requirements: Must be able to exert physical effort, endure various physical movements throughout
</li></ul><div>the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
</div><ul><li>Licenses &amp; Certifications: None required.<br>
</li></ul></div></div></div></div></div><div></div><br>
<div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Located on Al Maryah Island at the core of Abu Dhabi&rsquo;s new Central Business District (CBD), Rosewood Abu Dhabi is a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi. You will discover spacious guest rooms, fine dining, and world-class amenities married to stunning views.</div></div></div></div></div></div>

Front Office Intern

Modon

<div>
 <p>
  Purpose of the Role
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Receptionist (Front desk &amp; sales) serves as the first point of contact for all visitors and members at 321Sports. The role combines customer service, membership sales, sports bookings, retail sales, and basic stock/F&amp;B support. The Receptionist is responsible for delivering a seamless customer experience while actively promoting memberships, programs, F&amp;B products, and retail merchandise.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The role contributes directly to lead conversion, customer retention, retail sales, and smooth front-of-house operations, and may support marketing activation and events when required.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities
 </p>
 <p>
  <br/>
 </p>
 <p>
  Customer Service &amp; Front Desk Operations
 </p>
 <p>
  &bull; Welcome members and visitors with a positive and professional attitude.
 </p>
 <p>
  &bull; Handle check-in and check-out processes efficiently.
 </p>
 <p>
  &bull; Manage inquiries via phone, WhatsApp, email, and booking platforms using approved scripts/SOPs.
 </p>
 <p>
  &bull; Ensure reception and retail display areas are clean, tidy, and visually appealing.
 </p>
 <p>
  &bull; Handle lost &amp; found, incident reports, booking amendments/cancellations, and general admin tasks.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Membership sales &amp; court bookings
 </p>
 <p>
  &bull; Promote and sell memberships, sports bookings (Tennis, Padel, Football, Cricket, Badminton, etc.), fitness classes, and other programs.
 </p>
 <p>
  &bull; Conduct basic facility tours, identifying customer goals and matching solutions to needs.
 </p>
 <p>
  &bull; Hit monthly sales targets and contribute to team sales results.
 </p>
 <p>
  &bull; Generate leads proactively and conduct follow-ups to convert them into bookings/memberships.
 </p>
 <p>
  &bull; Maintain accurate CRM records, membership agreements, and waiver documentation.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Retail &amp; F&amp;B Sales
 </p>
 <p>
  &bull; Promote and sell retail items (sports merchandise, accessories, apparel, etc.).
 </p>
 <p>
  &bull; Promote F&amp;B offerings (grab-and-go items, protein snacks, hydration products, etc.).
 </p>
 <p>
  &bull; Upsell relevant items aligned with customer needs (e.g., water bottles for players, energy and recovery drinks before and after classes).
 </p>
 <p>
  &bull; Ensure visual merchandising standards are maintained and replenished.
 </p>
 <p>
  &bull; Process POS sales transactions accurately and according to finance procedures.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Stock Control (Retail &amp; F&amp;B)
 </p>
 <p>
  &bull; Conduct stock counts for retail and F&amp;B according to SOPs (daily spot checks/weekly counts/monthly inventory).
 </p>
 <p>
  &bull; Monitor stock levels and notify the line manager when reordering is needed.
 </p>
 <p>
  &bull; Receive deliveries, verify quantities and quality, and update stock tracking sheets/inventory logs.
 </p>
 <p>
  &bull; Reduce wastage by applying FEFO/expiry management (First Expired, First Out) for F&amp;B.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Customer Retention &amp; Relationship Management
 </p>
 <p>
  &bull; Build rapport with members and ensure their needs are met.
 </p>
 <p>
  &bull; Support complaint handling using the facility&rsquo;s complaint log SOP.
 </p>
 <p>
  &bull; Assist in customer engagement activities, campaigns, and retention programs.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Administration &amp; Reporting
 </p>
 <p>
  &bull; Maintain daily checklists, cash control sheets, and lead tracking.
 </p>
 <p>
  &bull; Prepare daily sales reports (memberships + F&amp;B + retail).
 </p>
 <p>
  &bull; Ensure all membership and booking documents are completed per SOPs.
 </p>
 <p>
  &bull; Ensure compliance with company policies and Health &amp; Safety procedures.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Skills &amp; Attributes Required
 </p>
 <p>
  &bull; Excellent customer service and interpersonal communication skills.
 </p>
 <p>
  &bull; Strong sales mindset, confident in selling memberships, retail, and F&amp;B items.
 </p>
 <p>
  &bull; Organized, proactive, reliable, and detail-oriented.
 </p>
 <p>
  &bull; Ability to multitask and remain calm under pressure in a busy environment.
 </p>
 <p>
  &bull; Good level of computer literacy (CRM systems, emails, POS, spreadsheets).
 </p>
 <p>
  &bull; Flexible to work weekends, evenings, holidays, peak seasons, and events.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Qualifications &amp; Experience
 </p>
 <p>
  &bull; 1&ndash;2 years&rsquo; experience in customer service, hospitality, multi-sports venue reception, or retail sales.
 </p>
 <p>
  &bull; Experience in membership sales, Padel and Tennis operations is highly desirable.
 </p>
 <ul>
  <li>
   &bull; Fluency in English required; Arabic or additional languages are a plus.
  </li>
 </ul>
 <p>
 </p>
</div>


Receptionist

The Vendom Company

<ul><li>To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.</li><li>To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.</li><li>To oversee the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.</li><li>Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.</li><li>To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.</li><li>To develop a close and harmonious working relationship with all hotel departments.</li><li>Conduct daily shift briefings/meeting's and pass on all information to team-members.</li><li>Coordinate reception work during the shift in an effective manner</li><li>To follow all standards of all programmes in place, e.g. GHA Discovery, MessageBox, Anantara App, Guest Preferences</li><li>To be available to work in all shifts including night shift</li><li>To carefully and safely drive the hotel buggy at all times</li></ul> Profil <p><strong>Additional Information</strong><br>Relocate to remote area</p> Company description <p>Relax, unwind and embrace the enigmatic allure of the Empty Quarter at the newly rejuvenated, award-winning Qasr Al Sarab Desert Resort by Anantara. The resort is proud to present discerning guests with an array of sumptuous accommodation, delicious flavours, thrilling desert activities as well as a signature blend of indulgences, Arabian hospitality and contemporary charm.</p>

Front Office Supervisor (W/M)

Explore 242+ Front desk supervisor in Abu Dhabi this December. Find roles across top companies and apply now to boost your career.