front desk supervisor

Hilton

<div>Front Desk Supervisor
A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.
What will I be doing? 
 
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Supervise Front Desk operations during your assigned shift to a consistently high standard</li><li>
Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li><li>
Advise your shift team of any special events or VIP Guests in the hotel that day</li><li>
Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work</li><li>
Maximize sales revenues through up-selling and marketing program</li><li>
Manage Guest requests, inquiries, and complaints promptly and completely</li><li>
Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service</li></ul>
What are we looking for? 
 
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Front Office experience in the hotel, leisure, and/or retail sector</li><li>
Strong commercial/business awareness and demonstration of sales capabilities</li><li>
Calm, organized work ethic with the ability to prioritize and meet deadlines</li><li>
Excellent supervisory, inter-personal, and communication skills</li><li>
A passion for delivering exceptional levels of Guest service</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
A relevant supervisory/management certificate/diploma or degree</li></ul> 
What is it like working for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div> <div id='job-id'>Job Id: e8CaFpueU9Q7Gw4XaOxQ2nAORplMwx27CvVg+801yiGyfezL16+o5Cs3Qtvj3F/4MWMbUgEAeDl5Zp2Wugjox0FSUyQTrrDt6hx8AhrXdMvuGgzheaBKOIMO5Cw=</div>

Front Desk Supervisor

<div>Front Desk Supervisor
A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. 
 
What will I be doing? 
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Supervise Front Desk operations during your assigned shift to a consistently high standard</li>
<li>Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li>
<li>Advise your shift team of any special events or VIP Guests in the hotel that day</li>
<li>Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work</li>
<li>Maximize sales revenues through up-selling and marketing program</li>
<li>Manage Guest requests, inquiries, and complaints promptly and completely</li>
<li>Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service</li>
</ul>What are we looking for? 
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Front Office experience in the hotel, leisure, and/or retail sector</li>
<li>Strong commercial/business awareness and demonstration of sales capabilities</li>
<li>Calm, organized work ethic with the ability to prioritize and meet deadlines</li>
<li>Excellent supervisory, inter-personal, and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>A relevant supervisory/management certificate/diploma or degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div> <div id='job-id'>Job Id: 6B85H2h4KpCZpBIcBL4py8XeBSAxmU57KG/K2sXr+1dO/XOpKWF9aoP4CCdOJVcnZxx80FgGB4syyYvwKniZlXn7bmfGyNZy9WhUfOUrCht+BcwnOrZQSLVqBrc=</div>

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 #BeLimitless
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 
 
 Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
 
 
 
 Job Description
 
 
 
 
 KEY ROLES &amp; RESPONSIBILITIES
 
 
 
 <ul>
 <li>
 Ready to undertake all roles including the night shifts of the Front Office Team
 </li>
 <li>
 Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests
 </li>
 <li>
 Maintains communication channels with all departments of the hotel
 </li>
 <li>
 Ensure adherence of arrival/departure service sequence
 </li>
 <li>
 Enforces PMS system etiquette and accuracy of administrative duties
 </li>
 <li>
 Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
 </li>
 <li>
 Maintain cashier float and ensure accurate daily report of all money received
 </li>
 <li>
 Assists other hotel department functions when the need arises
 </li>
 <li>
 Champions and completes daily shift&rsquo;s bookkeeping of Front Office Team
 </li>
 <li>
 Responsible for maintaining inventory levels, maintenance and general upkeep of equipment and operating supplies
 </li>
 <li>
 Appraise appearance, ensures discipline, and efficiency of all staff under direct supervision
 </li>
 <li>
 Assist to set out KPIs and deliverables for the year with the Director of Front Office
 </li>
 <li>
 Assist the Director of Front Office to appraise the team at the end of year
 </li>
 <li>
 Training and coordination with supporting departments
 </li>
 <li>
 Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests&rsquo; requests.
 </li>
 <li>
 Fully understands the Front-of-House position and the whole department constantly renews and develops itself to make sure to keep up with the trends in hospitality industry
 </li>
 <li>
 Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
 </li>
 <li>
 Executes the annual upsell strategy and achieves all goals as set by management
 </li>
 <li>
 Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Doha Local Standard Operation Procedure (LSOP) as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
 </li>
 <li>
 Performs any duties and special projects as requested by management whether in your own department or any other department in the hotel
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Possesses strong interpersonal skills and ability to communicate in second language
 </li>
 <li>
 Manages all guests/team members&rsquo; needs with equal drive
 </li>
 <li>
 Carries an eye for detail and an approachable demeanor for all guests and team members
 </li>
 <li>
 Composed under pressure, makes rational decisions to resolve situations, delivered with a degree of professionalism
 </li>
 <li>
 Self-driven approach to carry out assigned responsibilities
 </li>
 <li>
 Ensures security and confidentiality of guest and hotel information in accordance to company/country&rsquo;s data security act
 </li>
 <li>
 Possesses good computer and property management system knowledge
 </li>
 <li>
 High level of integrity, enthusiasm, dedication for continuous improvement
 </li>
 <li>
 Embraces change and open-minded in a dynamic work environment
 </li>
 <li>
 Has an understanding of the middle eastern clientele and culture
 </li>
 <li>
 Has an understanding of key stakeholders in the luxury travel space
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: gZyRN3r3xgeBMsFYOHo/zJcvjH1FPVYZztK5vCrO7EgTChr7Ib6LbncaQCW6n2wltEISsumfYoOUft49IACO8YgPxriDeR8CdrW6iyYPXMxAJPU6p06/MWdIFvfbeuoSN5pYhNm1yl4uIcA7duP7iyj/+9kwGFvwsadnofI/</div>

fpm qatar

A Front Office Supervisor assists in management of daily Front Office operations and works with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector.<ul><li>*What will I be doing?**</li></ul>As Front Office Supervisor, you will assist in management of daily Front Office operations and work with customers and Guests as part of a project used to demonstrate capabilities required in the hotel management sector. A Front Office Supervisor Intern is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:- Supervise the efficient operations of reception including check in/out procedures - Support team members in handling guest requests and enquires to ensure a positive outcome is achieved - Ensure that both the Front Office Manager is kept fully aware of any relevant feedback from Guests and/or other departments - Demonstrate a high level of customer service at all times - Advise team of any special events or VIP Guests in the hotel for events or for general accommodations - Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties - Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork - Maximize room occupancy and use up-selling techniques to promote hotel services and facilities - Ensure Team Members have a current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties - Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards &middot; Applicants must hold a valid work visa with NOC. &middot; Join in immediately Job Types: Full-time, PermanentPay: QAR4,000.00 - QAR5,000.00 per month <div id='job-id'>Job Id: gn7LD+3gOXDQspXP1a6/wLvHubvz0nHn0LKiYG64l/6i6JDCehON6M4H+KDLvfiDrYBTRV/OY0TzkyNdZpo3B6RMG8WVSjhLEcC1OIricyqEOKrpr2fQKwOhcNYEwMLS2Q==</div>

Hotel Front Desk supervisor

WellCare

Reception Supervisor for Medical CenterLocation: Al Mahatta - Hay Al Qasimiah - SharjahSalary Range: AED 3,500 &ndash; AED 4,000 per monthEmployment Type: Full-time (Own visa preferred)Industry: Healthcare / Medical ClinicJob Summary:We are looking for an experienced Reception Supervisor to manage the front desk operations of our medical center. The ideal candidate will have prior experience in a healthcare reception or administrative role, strong leadership skills, and the ability to ensure smooth patient flow while maintaining excellent service standards.Key Responsibilities:&#10004; Front Desk Supervision:Oversee reception staff, schedules, and daily operations.Ensure a professional and welcoming environment for patients and visitors.Train and guide new reception staff on clinic policies and procedures.&#10004; Patient Management:Handle patient check-ins, registrations, and appointment scheduling.Verify insurance coverage and process payments.Address patient inquiries and resolve complaints promptly.&#10004; Administrative Duties:Maintain accurate patient records (electronic &amp; paper-based).Coordinate with doctors, nurses, and lab staff for smooth workflow.Manage medical filing, reports, and data entry as needed.&#10004; Compliance &amp; Confidentiality:Ensure adherence to medical confidentiality policies .Follow clinic protocols for patient data handling.Requirements:&#9989; Experience: Minimum 2+ years in medical reception/clinic administration (mandatory).&#9989; Visa Status: Own visa (UAE residency) preferred (or clinic may assist for the right candidate).&#9989; Skills:Proficient in medical software.Strong knowledge of medical terminology &amp; insurance processes.Excellent English communication (Arabic is a plus).Leadership &amp; multitasking abilities.&#9989; Education: High school diploma (minimum); medical secretary certification is a plus.Salary &amp; Benefits:AED 3,500 &ndash; 4,000/month (based on experience).How to Apply:Interested candidates with medical reception experience and own UAE visa may send their CV .Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per monthExpected Start Date: 01/08/2025 <div id='job-id'>Job Id: hHNW9XG76Y5oQN2U9j64shrz8KEAH3znrRd6Vnn2Egg7C26RKcwF4+luBRYtjM9PpueR4BXJgBMPOJrW7LvYHQ6eBcGuY0yL6WBWvTavT6zptKQ569ROrmcL</div>

Reception Supervisor

Spartan Fitness

The Reception Supervisor is responsible for overseeing the daily operations of the reception area, ensuring smooth guest interactions, and maintaining a high standard of service. This position involves supervising the reception team, monitoring the premises, preparing reports, managing loyalty cards, verifying discounts, and conducting stock verification. The Supervisor will ensure that the front desk and surrounding areas operate efficiently, with the ability to resolve any issues promptly and effectively.Key Responsibilities:<ul><li>Reception Management:</li><li>Supervise the reception team to ensure that all front desk operations run smoothly.</li><li>Provide excellent customer service, resolving any complaints or issues promptly.</li><li>Ensure that all guest check-ins and check-outs are handled professionally and efficiently.</li><li>Premises Monitoring:</li><li>Continuously monitor the entire premises to ensure cleanliness, safety, and orderliness.</li><li>Conduct regular checks to ensure that all areas are well-maintained, and escalate any maintenance or security issues.</li><li>Reporting:</li><li>Prepare and submit the Owner&rsquo;s Report at the end of each day, outlining key operational highlights and challenges.</li><li>Generate and review Kitchen Reports to ensure accurate inventory and food-related operations.</li><li>Loyalty Card Management:</li><li>Oversee the management and distribution of loyalty cards to guests.</li><li>Track and ensure the proper usage of loyalty cards, providing assistance to guests when necessary.</li><li>Discount Verification:</li><li>Verify discounts and special offers for guests to ensure they are applied correctly.</li><li>Maintain accurate records of discounts provided and ensure compliance with company policies.</li><li>Stock Verification:</li><li>Conduct stock verification at the reception and related areas to ensure proper inventory levels.</li><li>Report any discrepancies or issues related to stock levels or supplies.</li><li>Team Leadership:</li><li>Provide training, guidance, and support to the reception team, ensuring that they meet the required standards of performance and customer service.</li><li>Conduct regular performance evaluations and provide feedback to the team members.</li><li>Other Duties:</li><li>Assist in the recruitment, training, and onboarding of new reception staff.</li><li>Ensure compliance with health and safety protocols within the reception area and surrounding premises.</li></ul>Qualifications &amp; Requirements:<ul><li>Proven experience in a supervisory role in hospitality, customer service, or similar fields.</li><li>Strong leadership and team management skills.</li><li>Excellent verbal and written communication skills.</li><li>Good organizational and time-management skills.</li><li>Knowledge of loyalty programs, stock verification, and discounts is a plus.</li><li>Ability to handle guest concerns with professionalism and tact.</li><li>Proficiency in MS Office and relevant reception software.</li><li>Ability to work flexible hours, including evenings, weekends, and holidays.</li></ul>Job Type: Full-timeLanguage:<ul><li>Arabic (Preferred)</li></ul> <div id='job-id'>Job Id: THsjby5SKPqIlf9i53zhJwyo68PAFwb8kYBKpPb6nwypcPi4FurvVu50yaMD/C2Ku+h+6YaIbuNQi7qo7ZZ6iX735CJrAS8zWwD+kPsJMXRfzDbrWAyh3oRh</div>

<div>Reception Supervisor
A Reception Supervisor ensures the satisfaction of Guests who interact with Reception operations and will keep the Reception Team informed of relevant information and Guest feedback. 
 
What will I be doing? 
As Reception Supervisor, you will ensure the satisfaction of Guests who interact with Reception operations and will keep the Reception Team informed of relevant information and Guest feedback. A Reception Supervisor is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Serve as a key point of contact for Guests and efficiently respond to Guest enquiries</li>
<li>Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others</li>
<li>Process and deliver messages for Guests</li>
<li>Deliver and safely store Guest luggage</li>
<li>Plan, organise and control the daily operations of the Concierge Desk to ensure the smooth operation of department</li>
<li>Stay current with all hotel services as well as daily VIP requests and special events</li>
<li>Represent the needs of the Team to others in the hotel</li>
<li>Recruit, select, train and the develop Team Members</li>
<li>Conduct annual and mid-year appraisals with Team Members</li>
<li>Ensure orderliness and safety guidelines around the lobby and front door areas</li>
<li>Provide support to Management as required, in cases of emergency</li>
<li>Project a professional manner with an emphasis on hospitality and Guest service</li>
<li>Maintain a clean, healthy, and safety working area</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
</ul>What are we looking for? 
Reception Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a variety of different work situations</li>
<li>Ability to work on your own and as part of a team</li>
<li>Knowledge of the local area</li>
<li>Previous experience managing a team</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience working in Reception in a hotel environment</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div> <div id='job-id'>Job Id: BtYevZTnpIYtnWXnKbFkkmOi7bUHNKwqwwBoHt+61CNd3nYz00NEKh5qEpk6/khuogUIl3UjD63tnOGu2ye9Hef0Y+PqOailc72zSIlePASjrBM6dT1bPBXZEA==</div>

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