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director of front office

front office assistant

Fineksus

<div>
 <p>
  <strong>
   Who we are?
  </strong>
 </p>
 <p>
  With offices in Kuwait City, Baku, Dubai, and Istanbul, we are providing services across 32 countries from Hong Kong to the UK. Since 2010, Fineksus has been recognized by the SWIFT Partner Management for its Service Delivery Centre in implementing, integrating, and upgrading services for SWIFT products and solutions. Since 2018, Fineksus has been complied with the Shared Infrastructure Programme required by SWIFT. We take advantage of machine learning and develop new financial crime detection techniques to drive a more efficient and effective way of ensuring AML compliance. We are the smart option for players in the financial industry that want to adapt to ever-increasing demands of compliance within the financial industry.
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking an
  <strong>
   Office Assistant
  </strong>
  who will be responsible for administrative operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   How will your day be like?
  </strong>
 </p>
 <p>
  &bull;	Coordinate and ensure the smooth daily operations of the office.
 </p>
 <p>
  &bull;	Manage incoming and outgoing phone calls, emails, cargo, and courier processes, ensuring timely and accurate delivery to relevant departments.
 </p>
 <p>
  &bull;	Welcome and assist visitors, ensuring a professional first impression.
 </p>
 <p>
  &bull;	Maintain office order, cleanliness, and supply levels; manage stationery and kitchen inventory.
 </p>
 <p>
  &bull;	Handle the procurement process for office and kitchen needs, including monthly orders.
 </p>
 <p>
  &bull;	Ensure meeting and conference rooms are organized and ready for use.
 </p>
 <p>
  &bull;	Monitor and coordinate maintenance of office equipment (printers, copiers, faxes, etc.); contact service providers when needed.
 </p>
 <p>
  &bull;	Provide administrative support for internal meetings, trainings, and company events.
 </p>
 <p>
  &bull;	Organize domestic and international travel arrangements, including hotel, flight, and visa procedures.
 </p>
 <p>
  &bull;	Support accounting and HR departments with documentation and filing when required.
 </p>
 <p>
  &bull;	Execute administrative tasks assigned by management accurately and on time.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Required Qualifications
  </strong>
 </p>
 <p>
  &bull;	Bachelor&rsquo;s or associate degree from a related field.
 </p>
 <p>
  &bull;	Minimum 1 year of experience in a similar administrative or office support role.
 </p>
 <p>
  &bull;	Proficiency in MS Office applications (Word, Excel, Outlook).
 </p>
 <p>
  &bull;	Professional tone in Turkish; English proficiency is an asset.
 </p>
 <p>
  &bull;	Ability to organize domestic and international travel (hotel, flight, visa).
 </p>
 <p>
  &bull;	Experience in managing office supplies, vendors, and service coordination.
 </p>
 <p>
  &bull;	Knowledge of basic document management and administrative workflows.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Supporting Skills
  </strong>
 </p>
 <p>
  &bull;	Attention to Detail: Notices details carefully and can manage multiple tasks without getting lost in specifics.
 </p>
 <p>
  &bull;	Communication: Expresses ideas clearly, listens actively, and maintains effective written and verbal communication.
 </p>
 <p>
  &bull;	Organizational Awareness: Understands company dynamics and acts accordingly.
 </p>
 <p>
  &bull;	Result Orientation: Sets clear goals, prioritizes actions, and overcomes challenges to achieve results.
 </p>
 <p>
  &bull;	Time Management: Plans tasks efficiently, prioritizes responsibilities, and meets deadlines.
 </p>
 <p>
  &bull;	Quality Orientation: Delivers work that meets high standards and strives for continuous improvement.
 </p>
 <p>
  &bull;	Applications from &Idot;&Scedil;KUR-registered candidates with disabilities will be prioritized.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What&rsquo;s in it for you?
  </strong>
 </p>
 <p>
  At Fineksus, we believe that work should enrich your life&mdash;not just fill your calendar. That&rsquo;s why we offer a variety of benefits designed to support your well-being, growth, and happiness:
 </p>
 <p>
  &bull;
  <strong>
   Subsidized Meals:
  </strong>
  Enjoy subsidized meals to fuel your workday.
 </p>
 <p>
  &bull;
  <strong>
   Transportation Fee:
  </strong>
  We've got you covered, whether it's your daily commute or business travel.
 </p>
 <p>
  &bull;
  <strong>
   Healthcare Coverage:
  </strong>
  Your health matters. We provide comprehensive private health insurance plans.
 </p>
 <p>
  &bull;
  <strong>
   Communication Allowance:
  </strong>
  Stay connected with a dedicated mobile line.
 </p>
 <p>
  &bull;
  <strong>
   Recognition Rewards:
  </strong>
  Performance-based bonuses to acknowledge your contributions.
 </p>
 <p>
  &bull;
  <strong>
   Gift Card (Corporate):
  </strong>
  Each year, we provide gift cards to our employees, allowing them to purchase their needs.
 </p>
 <p>
  &bull;
  <strong>
   Birthday Leave Flexibility:
  </strong>
  We celebrate with you! Enjoy flexible time off around your birthday to make the most of your special day.
 </p>
 <p>
  &bull;
  <strong>
   Language Learning Support:
  </strong>
  Invest in your growth. We offer support for language development through educational tools.
 </p>
 <p>
  &bull;
  <strong>
   Technical Training:
  </strong>
  Stay ahead with access to technical training programs designed to enhance your skills and knowledge.
 </p>
 <p>
  &bull;
  <strong>
   Special Occasion Gifts:
  </strong>
  Thoughtful surprises await you on special days&mdash;because we care about the moments that matter.
 </p>
 <p>
  &bull;
  <strong>
   Social Events:
  </strong>
  From happy hours and company picnics to year-end parties and special gatherings&mdash;we love creating memorable moments together. These events are our way of staying connected, having fun, and celebrating team spirit.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
</div>


Front Office Assistant

Hilton

<div><p>Front Office Agent</p><p>
A Front Office Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.</p><p><b><br>
What will I be doing?</b><br>
</p><p>As Front Office Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul><li>
Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li><li>
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li><li>
Demonstrate a high level of customer service at all times</li><li>
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li><li>
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Follow company brand standards</li><li>
Assist other departments, as necessary</li></ul><p><b>
What are we looking for?</b><br>
</p><p>Front Office Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Previous experience in a customer-focused industry</li><li>
Completed high school certificate or equivalent</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Previous experience in cash handling</li></ul><p><b>
What&rsquo;s in it for me?</b></p><ul><li>
Career and development opportunities in Hilton Hotels Worldwide</li><li>
Competitive Salary &amp; Wages</li><li>
Private Health Insurance (After 6 Months of Your Service)</li><li>
&ldquo;Go Hilton&rdquo; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members &amp; friends</li><li>
Complimentary Dry Cleaning for Business Attire</li><li><p>
Monthly Transportation Fee</p></li><li>
Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for newly born mothers)</li><li>
14 days paid paternity leave</li><li>
Opportunity to make a positive impact on environment and community with Travel with Purpose program<br>
<br>
<b>What will it be like to work for Hilton?</b><br>
</li></ul><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Front Office Agent

<div><p>Director of Front Office</p><p>
A Director of Front Office supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.</p><p><b><br>
What will I be doing?</b></p><p>
This position reports to the Hotel Manager.</p><p><br>
As Director of Front Office, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Director of Front Office is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul><li>
Oversee the entire Front Office operation to maintain high standards</li><li>
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li><li>
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li><li>
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li><li>
Set departmental objectives, work schedules, budgets, policies, and procedures</li><li>
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li><li>
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li><li>
Maintain good communication and working relationships with all hotel departments</li><li>
Monitor staffing levels to meet cover business demands</li><li>
Conduct monthly communication meetings and produce minutes</li><li>
Manage staff performance issues in compliance with company policies and procedures</li><li>
Recruit, manage, train and develop the Front Office team</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Assist with other departments, as necessary</li></ul><p><b>
What are we looking for?</b></p><p>
A Director of Front Office serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
A degree or diploma in Hotel Management or equivalent</li><li>
Knowledge of the Hilton hotel management systems (OnQ)</li><li>
A minimum of 3 years of Front Office Manager/ Director of Front Office experience in the hotel industry</li><li>
High level of IT proficiency</li><li>
High level of commercial awareness and sales capabilities</li><li>
Experience of managing people and developing people</li><li>
Previous experience of managing a department and Profit and Loss account</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service</li><li><p>
Ability to read listen and communicate effectively in English and Turkish; in writing, using correct grammar, spelling and sentence structure</p><p>
</p></li></ul><p></p><p><b>What&rsquo;s in it for me?</b></p><ul><li>
Career and development opportunities in Hilton Hotels Worldwide</li><li>
Competitive Salary &amp; Wages</li><li>
Private Health Insurance</li><li>
Complimentary Dry Cleaning for Business Attire</li><li>
Monthly Transportation Fee</li><li>
Complimentary Shuttle Bus
</li><li>Indoor Parking Privileges
</li><li>&ldquo;Go Hilton&rdquo; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members</li><li>
Opportunity to make a positive impact on environment and community with Travel with Purpose progra</li></ul><p>
Specifically, we look for demonstration of these Hilton Values:</p><ul><li><p><b>
Hospitality </b>- We're passionate about delivering exceptional guest experiences.</p><p>
</p></li><li><b>Integrity</b> - We do the right thing, all the time.</li><li><b>
Leadership</b> - We're leaders in our industry and in our communities.</li><li><b>
Teamwork </b>- We're team players in everything we do.</li><li><b>
Ownership</b> - We're the owners of our actions and decisions.</li><li><b>
Now</b> - We operate with a sense of urgency and discipline</li></ul><p><b><br>
What will it be like to work for Hilton?</b></p><p>
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Director of Front Office

European Bank for Reconstruction and Development

<div><div><div><div><div>Requisition ID</div> <div>36211</div>
</div><br>
<div><div>Office Country</div> <div>T&uuml;rkiye</div>
</div><br>
<div><div>Office City</div> <div>Istanbul</div>
</div><br>
<div><div>Division</div> <div>Banking Countries of Operations</div>
</div><br>
<div><div>Contract Type</div> <div>Regular</div>
</div><br>
<div><div>Contract Length</div>
</div><br>
<div></div><div><div>Posting End Date</div> <div>19/11/2025</div><br>
</div><br>
</div></div><div></div><div><b>Purpose of the job</b></div>
<div>
The Executive Assistant provides high quality secretarial and administrative support to the Managing Director; together with any ad-hoc and personal assistance that may be required. The Executive Assistant may also assist with a number of administrative tasks for their department. The role will interact with all levels within their Department, their Vice-Presidency and Bank wide, to include Board Secretariat, President&rsquo;s Office as well external clients and institutions.</div><br>
<div></div>
<div>
The Executive Assistant is responsible for providing administrative and secretarial support to the Managing Director based in Istanbul and providing support to all RO visitors, including organising the ageda and briefing notes for high level visits from HQ. The role is responsible for the smooth running of the Managing Director&rsquo;s business activities including extensive travel planning, diary management and a variety of ad-hoc tasks.
</div><div>For this role to be successful key relationships are with Managing Director, Team Directors/Managers, colleagues in the ROs, as well as in the various departments in HQ and with external clients &amp; service providers.</div><br>
<div><b>
Accountabilities and Responsibilities</b></div>
<div>
The Executive Assistant is responsible for providing comprehensive high quality secretarial and administrative support to the Managing Director; together with any ad-hoc and personal assistance that may be required to the Managing Director ensuring that day-to-day operations run smoothly which may include, but is not limited to the following:</div><br>
<div></div>
<ul>
<li>Efficient diary management</li>
<li>Monitoring e-mails; screening and prioritising messages and replying on behalf of the Managing Director where appropriate; manage incoming telephone calls; prioritising communications and re-routing as necessary and taking comprehensive messages</li>
<li>Drafting correspondence for the Managing Director signature/review; taking minutes; proof-reading and checking documents to for the Managing Director ensure quality management and control. Coordinate team submissions acting as quality control &amp; ensuring all deadlines are met.
</li><li>Arrange all elements of travel according to EBRD travel policy including arranging visas, accommodation, ordering currency and preparing itineraries. Check travel expense reports and other expenditure for the relevant cost centre(s) to ensure adherence to the Bank's policy; monitor and assist the MD in claiming expenses in a timely manner.</li>
<li>To anticipate the need for background briefing material and ensuring it is available in advance of meetings with the President, the Banks senior management, Board Directors, members of the Group and other internal/external officials as required.</li>
<li>Liaise with the relevant Committee Secretariats with regard to the scheduling of their department&rsquo;s items at Bank committee meetings and Board of Directors&rsquo; meetings
</li></ul><ul><li>Produce and/or prepare team related documents such as Power Point presentations, business correspondence, factsheets, briefing notes, reports ensuring all deadlines are met and contents are accurate in accordance with the requirements of the relevant Bank Committee procedures.</li>
</ul><ul><li>To act as a key person in preparation for the regular senior level events with participation of the President, Board members and other senior managers.</li>
<li>Conduct ad-hoc or specific tasks assigned by Line Manager which may be related amongst others to pipeline or reporting.</li>
<li>Maintain comprehensive filing in various hard copy and electronic systems and archiving for Managers&rsquo;/team to ensure instant retrieval of documents.
</li><li>If requested, assist in the recruitment, interview process, training and management of other Assistants, including monitoring workload, setting their objectives to maintain an effective workplace capable of meeting its demands; may act as a secondary reviewer on Assistants&rsquo; performance appraisal; and ensuring team cover at all times.</li>
</ul><ul><li>Organise Departmental events: e.g. Team Meetings, Conferences, Presentations, Seminars and Off-sites</li>
<li>Provide occasional cover for the Banking VP front office.</li></ul><br>
<div></div>
<div><b>
Knowledge, Skills, Experience and Qualifications</b></div>
<div><b>
Academic Qualifications</b></div>
<ul>
<li>Degree and/or equivalent relevant business experience</li>
<li>A recognised secretarial qualification ;</li>
<li>Fluent English and Turkish, with excellent written and oral communications skills</li></ul><br>
<div></div>
<div><b>
Experience/Knowledge</b></div>
<ul>
<li>Proven experience at working at a senior level within a multi-disciplined and multi-cultural organisation</li>
<li>Excellent organisational and effective planning skills with a demonstrated ability to prioritise and independently co-ordinate workload to comply with deadlines</li>
<li>Ability to keep calm under pressure and be flexible; also, be able to anticipate needs/issues, drawing on a high degree of initiative and judgement in reliably executing or coordinating a range of tasks independently</li>
<li>Excellent interpersonal skills; including tact and diplomacy</li>
<li>A proactive and can-do attitude, approach and team ethic</li>
<li>Good level of numeracy and ability to work with numbers</li>
<li>Internal candidates to have a thorough knowledge of the Bank&rsquo;s procedures, policies and of institutional working practices</li>
<li>Strong written and verbal communication skills in English and Turkish</li>
<li>Good material presentation skills with attention to detail and the ability to judge required accuracy.</li>
<li>Willingness to take on additional responsibilities</li>
<li>Excellent timekeeper</li>
<li>Due to the complex nature of the role the Executive Assistant should be comfortable interacting with staff at a very senior level both within their own department and Vice-Presidency as well as Bank wide</li>
<li>EBRD experience and/or knowledge of the Bank&rsquo;s policies and systems desirable (e.g. SAP, Travel, Concur, Project Link, Live-link, Bold-net, BPN, DTM; and Data Warehouse Reports etc).</li>
</ul>
<div><b>Technical Skills</b></div>
<ul>
<li>At least 55 wpm typing</li>
<li>Advanced computer literacy on M365 programmes including Microsoft tools (Word, Excel, PowerPoint, etc.) as well as the ability to format large documents, charts and tables to publication quality is essential</li>
<li>Knowledge of SAP, Concur desirable.</li></ul><br>
<div></div>
<div><b>What is it like to work at the EBRD?</b></div><br>
<div></div>
<div>Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.</div><br>
<div></div>
<div>The EBRD environment provides you with:</div>
<ul><li>Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in;</li>
<li>A working culture that embraces inclusion and celebrates diversity;</li>
<li>An environment that places sustainability, equality and digital transformation at the heart of what we do.</li></ul><br>
<div>
</div><div>Diversity is one of the Bank&rsquo;s core values which are at the heart of everything it does. A diverse workforce with the right knowledge and skills enables connection with our clients, brings pioneering ideas, energy and innovation. The EBRD staff is characterised by its rich diversity of nationalities, cultures and opinions and we aim to sustain and build on this strength. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, sexual orientation or disabilities. As an inclusive employer, we promote flexible working and expecting our employee to attend the office 50% of their working time.</div><br>
<div></div>
<div>Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).</div><br>
<p><br>
<b>Job Segment: </b>Administrative Assistant, Data Warehouse, Sustainability, Executive Assistant, Secretary, Administrative, Technology, Energy</p></div>

Executive Assistant

<div>
 <p>
  Eti is full of opportunities for your competencies to get you in pursuit of your career! Join our team, apply for
  <strong>
   Assistant Brand Manager
  </strong>
  and get beyond your own limits.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What is the Main Aim of This Position?
  </strong>
 </p>
 <p>
  To develop and ensure the implementation of the marketing and product development strategies of the related brands for internal market in line with company&rsquo;s vision and objectives
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What Do We Expect from You?
  </strong>
 </p>
 <ul>
  <li>
   To develop and manage the execution of all communication and development strategies of the related ETI brands,
  </li>
  <li>
   To design and ensure the implementation of brand positioning,
  </li>
  <li>
   To ensure the annual sales budget and marketing plan are drawn up and the marketing plan is actualized in line with the approved budget within the year,
  </li>
  <li>
   To ensure the new product launchings and relaunching are done as planned and on time,
  </li>
  <li>
   To follow up the actualization of the brand&rsquo;s sales, distribution and market share, performance according to the objectives, to take precautions against the possible deviations within the period,
  </li>
  <li>
   To develop medium and long-term communication strategies of the related brands and ensure all the activities related to communication are actualized in accordance with the strategy, to manage the activities of the parties that the product/service is received.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why You?
  </strong>
 </p>
 <ul>
  <li>
   If you hold bachelor&rsquo;s degree in business administration, Economics, Engineering or related fields (preferably master's degree in marketing),
  </li>
  <li>
   If you have a knowledge of market and consumer research, marketing budget and P&amp;L,
  </li>
  <li>
   If you have an excellent command of English,
  </li>
  <li>
   If you have and have an advanced knowledge of MS Office programs, you are exactly the one we are searching for.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What Brings You at the Front?
  </strong>
 </p>
 <ul>
  <li>
   Being analytical and solution-oriented,
  </li>
  <li>
   Having strong planning and organizing skills,
  </li>
  <li>
   Being innovative and open to learning,
  </li>
  <li>
   Having negotiation and strong communication skills,
  </li>
  <li>
   Having temporal flexibility required for a dynamic work environment,
  </li>
  <li>
   Being a team player,
  </li>
  <li>
   Being able to reside in &Idot;stanbul.
  </li>
 </ul>
 <p>
 </p>
</div>


Junior Brand Manager

<div><p>Guest Service Manager - Conrad Istanbul Bosphorus</p><p>
A Guest Service Manager supervises the Guest Service/Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.</p>
<p><b>What will I be doing?</b></p><br>
<p>As Guest Service Manager, you will oversee the Guest Service/Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Service Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Oversee the entire Guest Service/Front Office operation to maintain high standards</li>
<li>Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li>
<li>Ensure regular and VIP Guests are recognised and that the Guest Service department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li>
<li>Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li>
<li>Set departmental objectives, work schedules, budgets, policies, and procedures</li>
<li>Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li>
<li>Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li>
<li>Maintain good communication and working relationships with all hotel departments</li>
<li>Monitor staffing levels to meet cover business demands</li>
<li>Conduct monthly communication meetings and produce minutes</li>
<li>Manage staff performance issues in compliance with company policies and procedures</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul><p><b>What are we looking for?</b></p><br>
<p>Guest Service Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p>
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail sector</li>
<li>High level of IT proficiency</li>
<li>Experience of managing people and developing people</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Flexibility to respond to a variety of work situations</li>
<li>Ability to work on your own and as part of a team</li>
</ul><p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p>
<ul><li>Familiar with Property Management Systems</li>
<li>A degree or diploma in Hotel Management or equivalent</li><br>
</ul><p><br>
<br>
<b>What will it be like to work for Hilton?</b></p>
<p>The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.</p>
<p>We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our <b>Go Hilton Team Member Travel</b> discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!</p>
<p>We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p></div>

Guest Service Manager - Conrad Istanbul Bosphorus

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Guest Service Manager - Conrad Istanbul Bosphorus