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director of front office

Hilton

<div>Director of Front Office
A Director of Front Office supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. 
What will I be doing?
This position reports to the Hotel Manager. 
As Director of Front Office, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Director of Front Office is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Oversee the entire Front Office operation to maintain high standards</li><li>
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement</li><li>
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme</li><li>
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities</li><li>
Set departmental objectives, work schedules, budgets, policies, and procedures</li><li>
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork</li><li>
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices</li><li>
Maintain good communication and working relationships with all hotel departments</li><li>
Monitor staffing levels to meet cover business demands</li><li>
Conduct monthly communication meetings and produce minutes</li><li>
Manage staff performance issues in compliance with company policies and procedures</li><li>
Recruit, manage, train and develop the Front Office team</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Assist with other departments, as necessary</li></ul>
What are we looking for?
A Director of Front Office serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
A degree or diploma in Hotel Management or equivalent</li><li>
Knowledge of the Hilton hotel management systems (OnQ)</li><li>
A minimum of 3 years of Front Office Manager/ Director of Front Office experience in the hotel industry</li><li>
High level of IT proficiency</li><li>
High level of commercial awareness and sales capabilities</li><li>
Experience of managing people and developing people</li><li>
Previous experience of managing a department and Profit and Loss account</li><li>
Excellent leadership, interpersonal and communication skills</li><li>
Accountable and resilient</li><li>
Commitment to delivering a high level of customer service</li><li>
Ability to read listen and communicate effectively in English and Turkish; in writing, using correct grammar, spelling and sentence structure
</li></ul>What&rsquo;s in it for me?<ul><li>
Career and development opportunities in Hilton Hotels Worldwide</li><li>
Competitive Salary &amp; Wages</li><li>
Private Health Insurance</li><li>
Complimentary Dry Cleaning for Business Attire</li><li>
Monthly Transportation Fee</li><li>
Complimentary Shuttle Bus
</li><li>Indoor Parking Privileges
</li><li>&ldquo;Go Hilton&rdquo; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members</li><li>
Opportunity to make a positive impact on environment and community with Travel with Purpose progra</li></ul>
Specifically, we look for demonstration of these Hilton Values:<ul><li>
Hospitality - We're passionate about delivering exceptional guest experiences.
</li><li>Integrity - We do the right thing, all the time.</li><li>
Leadership - We're leaders in our industry and in our communities.</li><li>
Teamwork - We're team players in everything we do.</li><li>
Ownership - We're the owners of our actions and decisions.</li><li>
Now - We operate with a sense of urgency and discipline</li></ul> 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Director of Front Office

Grand Hyatt

<div>
 
 At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Development opportunities and career path options are endless with Hyatt; there's virtually no limit to where your ambition can take you in our world-class organization. Discover your place to shine in our warm, respectful, and inclusive culture. We develop people with classroom and on-the-job training, and through challenging work assignments that have long-lasting impact in the world.
 
 
 
 
 
 
 Scope of Job:
 
 To assist the Front Office Manager in the smooth and effective operation of the Front Desk ensuring maximum guest satisfaction and adhering to the standards required by the hotel.
 
 <ul>
 <li>
 Ensures that all Front Office employees deliver the brand promise and provide exceptional guest service at all times.
 </li>
 <li>
 Analyze the training needs of the front office department and shares the appropriate trainings within the team.
 </li>
 <li>
 Advanced level of spoken and written English
 </li>
 </ul>
 
 
</div>

Assistant Manager - Front Office

Michael Page

<div>
 
 Our client is one of the largest international law firms, and we are looking for Front Desk professional to join their team!
 
 
 
 Client Details
 
 
 
 Our client is one of the largest international law firms, and we are looking for Front Desk professional to join their team!
 
 
 
 Description
 
 
 <ul>
 <li>
 Provide a courteous and professional welcome to clients, guests, and business associates, in person and by phone, representing the firm with poise and discretion
 </li>
 <li>
 Manage the reception area and meeting rooms, ensuring they are tidy, organized, and equipped with functional technical tools
 </li>
 <li>
 Provide administrative support to legal and business teams, including scheduling meetings, coordinating travel, and calendar management
 </li>
 <li>
 Assist in the planning of internal meetings and occasional events
 </li>
 <li>
 Liaise with external service providers and international teams (e.g., IT support based overseas) to resolve operational needs
 </li>
 <li>
 Handle office purchasing needs, such as ordering supplies for the kitchen or general office use
 </li>
 <li>
 Conduct light research or follow-up on ad-hoc office requests
 </li>
 <li>
 Ensure a professional and welcoming office environment that reflects the firm's standards
 </li>
 </ul>
 
 
 
 
 Profile
 
 
 <ul>
 <li>
 Relevant experience in a front desk, administrative, or office coordination role
 </li>
 <li>
 Excellent verbal and written communication skills in both English and Turkish
 </li>
 <li>
 Well-presented, organized, and composed under pressure
 </li>
 <li>
 Strong multitasking and problem-solving abilities
 </li>
 <li>
 Proficient in Microsoft Office, especially Outlook
 </li>
 <li>
 Experience in a law firm or international professional services environment is a plus
 </li>
 <li>
 University diploma required; additional education or certifications in office administration is an advantage.
 </li>
 </ul>
 
 
 
 
 Job Offer
 
 
 
 Great career opportunities.
 
</div>

Front Desk

Novotel Hotels

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Manage and carry out reception processes, responding to guests' requests and complaints with a focus on customer satisfaction.
 </li>
 <li>
 Handle reservation procedures.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Graduated from Vocational School or University departments of Tourism and Hospitality,
 </li>
 <li>
 Experienced in Front Office,
 </li>
 <li>
 Strong written and verbal communication skills in English,
 </li>
 <li>
 Proficient in MS Office programs and Opera system,
 </li>
 <li>
 Aiming to continuously improve service quality,
 </li>
 <li>
 Successful in administrative coordination,
 </li>
 <li>
 Enjoys analysis,
 </li>
 <li>
 Result-oriented and proactive,
 </li>
 <li>
 Enjoys problem-solving,
 </li>
 <li>
 Embraces a friendly and smiling service approach,
 </li>
 <li>
 Open to communication,
 </li>
 <li>
 Enjoys working within a team,
 </li>
 <li>
 Able to work in shifts,
 </li>
 <li>
 Respects guest privacy,
 </li>
 <li>
 For male candidates, completed military service.
 </li>
 </ul>
</div>

Receptionist

Nusr-Et

<div>
 
 
 Who are we?
 
 
 
 
 
 
 We as Nusr-Et, are a culinary empire that crafted the art of dining with its unique blend of exquisite flavors and theatrical presentation. Renowned for its mastery of fine cuts, Nusr-Et has captivated the taste buds of discerning diners worldwide.
 
 
 
 
 
 Nusr-Et boasts an extensive international presence, with around 30 restaurants strategically located in prominent cities across the globe, including Milan, New York, London, Dubai, Istanbul, and Miami. The culinary prowess of Nusr-Et is underscored by making each dining experience a celebration of taste and texture.
 
 
 
 
 
 Nusr-Et reflects a commitment and dedication to excellence. But this is what meets the eye. Do you want to know what goes on behind the scenes in creating such unforgettable culinary journeys? If your answer is yes, then get ready to get a taste of the fine dining world at Nusr-Et.
 
 
 
 
 
 Nusr-Et is actively seeking a talented and dynamic individual to join our team in the capacity of an
 
 Operations Director
 
 . This exciting opportunity is tailor-made for a high-performing professional who possesses a passion for excellence and a penchant for driving organizational growth. As a key member of our team, the successful candidate will play a pivotal role in shaping the future of our organization.
 
 
 
 
 
 Sounds like you? Then read the job description below and apply now.
 
 
 
 
 
 
 What do we look for?
 
 
 
 
 
 <ul>
 <li>
 Experience in an executive leadership position at a large and growing luxury segment company
 </li>
 <li>
 10 to 15 years of senior management experience
 </li>
 <li>
 Financial and business acumen
 </li>
 <li>
 Sales mix focus (literacy) to continuously train and improve business
 </li>
 <li>
 Be able to determine priorities and follow up in a timely fashion
 </li>
 <li>
 Strong organizational and administrative skills
 </li>
 <li>
 Proven problem-solving and negotiation abilities
 </li>
 <li>
 Excellent interpersonal and communication skills
 </li>
 <li>
 Ideally both Turkish and English language capabilities &ndash; verbal and written
 </li>
 <li>
 No restrictions on travel
 </li>
 </ul>
 
 
 
 
 
 
 
 
 What will you do?
 
 
 
 
 
 <ul>
 <li>
 Manage the operation with a portfolio that consists of
 
 4 brands, 20 outlets and 1000+ employees
 
 </li>
 <li>
 Identify, modify, and implement structural and procedural changes to increase operational excellence and efficiency
 </li>
 <li>
 Manage the link between
 
 the field operations and HQ operations
 
 </li>
 <li>
 Ensure all outlets and brands&rsquo; sales targets, operational goals, policies, and procedures are met and maintained; create the systems and procedures to run the operation better
 </li>
 <li>
 Create several key procedures regarding expense policy, rental policy, and performance review
 </li>
 <li>
 Work closely with all supporting functions of the business to increase ownership through all stakeholders
 </li>
 <li>
 Establish forecasts and budgets
 </li>
 <li>
 Plan, hire, train, oversee and manage the career planning of staff
 </li>
 <li>
 Plan and manage the operations of the branches to achieve guest satisfaction and quality service while meeting/exceeding financial goals
 </li>
 <li>
 Responsible for short- and long-term planning and the management of operations in the front and back of the house
 </li>
 <li>
 Develop, implement, and monitor schedules for the operation of all branches to achieve a profitable result
 </li>
 <li>
 Implement effective control of food, beverage, and labor costs among all branches
 </li>
 <li>
 Lead the Restaurant Managers in establishing and achieving predetermined profit objectives and desired standards of quality food, service, cleanliness, merchandising, and promotion
 </li>
 <li>
 Develop operating tools necessary and incidental to modern management principles, e.g., budgeting, forecasting purchase specifications, recipes, portion specifications, menu abstracts, food production control, job descriptions, etc.
 </li>
 </ul>
 
 
 
 
 
 What&rsquo;s in store for you?
 
 
 
 
 
 <ul>
 <li>
 A global working environment and career opportunities
 </li>
 <li>
 Private medical insurance because your health is our priority
 </li>
 <li>
 Commutation service for you
 </li>
 <li>
 Special discounts on your favorite D.ream restaurants and retail brands
 </li>
 <li>
 Special offer on your stay at select D.ream hotels
 </li>
 <li>
 Brand new technical equipment
 </li>
 <li>
 Stylish office setting that promotes a positive and vibrant atmosphere
 </li>
 <li>
 Opportunity to become a part of the ever-popular Nusr-Et aka SaltBae family
 </li>
 </ul>
</div>

Operations Director

Noatum Logistics

<div>
 
 We are looking for a new team member to join us as
 
 Key Account Manager
 
 for our Sales Department in Noatum T&uuml;rkiye &Idot;stanbul Office.
 
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree,
 </li>
 <li>
 Minimum 5 years of experience in Logistics sector,
 </li>
 <li>
 Advanced level of English,
 </li>
 <li>
 Great interpersonal and communication skills,
 </li>
 <li>
 Strong analytical and problem solving skills,
 </li>
 <li>
 Should have B type driving license and no restriction of travelling.
 </li>
 </ul>
 
 
 Job Descriptions:
 
 
 <ul>
 <li>
 Establishing sales strategies together with the Department Director,
 </li>
 <li>
 Increasing the business with existing and/or potential customers,
 </li>
 <li>
 Identifying new markets and business opportunities and arranging meetings with potential customers,
 </li>
 <li>
 Maintaining and developing relationships with existing customers, in person, via telephone calls and e-mails,
 </li>
 <li>
 Gathering market and customer information, researching and analysing sales options,
 </li>
 <li>
 Producing periodic reports and statistics including commercial visits.
 </li>
 </ul>
 
 
</div>

Key Account Manager

HSH Group (owner and operator of The Peninsula Hotels)

<div><div>Set along the dazzling Bosphorus waterfront in the historic district of Karak&ouml;y, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings &ndash; three of them historic and beautifully restored &ndash; and welcomes guests arriving by land or sea.</div> 
<div></div>
<ul>
<li>An exceptional opportunity to join our high-profile hotel in Istanbul.</li>
<li>The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees.</li>
<li>Be a part of the highly experienced team.</li></ul> 
<div> 
Key accountabilities</div> 
<div></div>
<ul>
<li>Responsible for all outgoing and incoming customer calls, verifying accuracy and handling emergency issues.</li>
<li>Ensuring that all calls are handled overseeing Restaurant, SPA and Hotel Reservations</li>
<li>Representing the hotel in accordance with all Peninsula Standards and Service Principles</li></ul> 
<div></div>
<div>
General requirements</div> 
<div></div>
<ul>
<li>Minimum 1-year experience in a similar role within Front Office or Reservations in a Luxury Hotel environment with similar standards and expectations.</li>
<li>Thorough knowledge of customer service needs and techniques.</li>
<li>Excellent communication, time management, organisational skills, highly adaptable with a focus on problem solving, naturally positive.</li>
<li>Excellent time management, organisational skills, highly adaptable with a focus on problem solving, naturally positive.</li>
<li>Fluent English communication proficiency. Expertise in a second language would be desirable.</li></ul> 
<div></div>
<div>
We look forward to welcoming you to the Peninsula family and receiving your resume.</div></div><div></div>

Guest Communication Executive (Reservation)

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