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assistant manager - sales Jobs in Sharjah

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duty manager – front office – supervisory level Jobs in Sharjah

duty manager – front office – supervisory level

front office duty manager

Hilton

<div>Front office- Duty Manager
A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. 
 
What will I be doing? 
As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Occupy the hotel lobby and other public areas, particularly at busy times</li>
<li>Engage Guests in conversation and provide general assistance</li>
<li>Manage, record, and resolve promptly all Guest complaints</li>
<li>Meet and greet VIP Guests and major corporate clients upon arrival</li>
<li>Coordinate the services and special facilities provided to long-stay Guests</li>
<li>Understand all credit procedures and ensure they are applied</li>
<li>Stay current with all hotel products, services, policies and emergency procedures</li>
<li>Monitor Guest satisfaction reports and implement actions to improve results</li>
<li>Handle, record and follow through with management issues or emergencies that arise</li>
<li>Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.</li>
</ul>What are we looking for? 
Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous supervisory experience in Front Office within the hotel/leisure/retail sector</li>
<li>Good knowledge of Health and Safety and security procedures</li>
<li>Calm, efficient and the ability to work well under pressure</li>
<li>Excellent leadership skills and exceptional communication skills</li>
<li>A passion for delivering exceptional levels of guest service</li>
<li>Possess strong commercial acumen, with experience in increasing profitability in a tight market sector</li>
<li>Experience in managing budgets, revenue proposals and forecasting results in a similar sized property</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous role as a senior supervisor or Duty Manager in a similar quality hotel</li>
<li>A degree or diploma in Hotel Management or equivalent</li>
<li>In-depth knowledge of the hotel, leisure or service sector</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front office- Duty Manager

Citymax Hotels by Landmark Group

<div>
 
 
 About the Company
 
 : We are looking for a Front Office Associate to be the first point of contact for our guests. The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. A customer-oriented approach is essential. The goal is to make guests and visitors feel comfortable and valued while on our premises. Preferred Arabic speaker.
 
 
 
 About the Role
 
 : The Front Office Associate will be responsible for ensuring a positive experience for guests from the moment they arrive until they depart.
 
 
 
 Responsibilities
 
 :
 
 <ul>
 <li>
 Register and room all guest arrivals according to established procedures
 </li>
 <li>
 Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system
 </li>
 <li>
 Maintain cashier float and ensure accurate daily report of all money received at end of the Shift.
 </li>
 <li>
 Cash hotel guests' personal and travelers&rsquo; vouchers and assist with currency exchange
 </li>
 <li>
 Keep abreast of all modifications to accounting policies and procedures
 </li>
 <li>
 Attend to guests' request at all times
 </li>
 <li>
 Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs
 </li>
 <li>
 Attend to guest's complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if he/she unable to assist
 </li>
 <li>
 Ensure that the guests depart the hotel with a positive impression of hotel service
 </li>
 <li>
 Perform the audit balances and prepare all reports for audit in an orderly fashion
 </li>
 <li>
 When on night shift, check night report, prepare morning report and prepare all necessary forms for guest arrivals
 </li>
 <li>
 Maintain comprehensive knowledge of standard reservation procedures
 </li>
 <li>
 Maintain exemplary department standards of behavior and appearance and attitude
 </li>
 <li>
 Ensure front desk work area is kept clean and in an orderly state at all times
 </li>
 <li>
 Is fully aware of the Credit policy and adhere to policies and procedures
 </li>
 <li>
 Upsells the hotel to guests whenever the opportunity arises.
 </li>
 <li>
 Keeps informed of Citymax hotel policies and procedures as they relate to the FO operations and guest service.
 </li>
 <li>
 Blocks and pre-registers rooms according to reservation requests.
 </li>
 <li>
 Blocks rooms for arriving guests according to set procedures.
 </li>
 <li>
 Makes and follows through room-rate-name changes.
 </li>
 <li>
 Immediately processes all checked-in registration cards and sets up an accurate folio in the system.
 </li>
 <li>
 Types all pre-registered and NSR key envelopes prior to guest arrival.
 </li>
 <li>
 Double checks accuracy of pre-registration, room allocation and keys in the key jacket.
 </li>
 <li>
 Attends to every guest requests the best way possible.
 </li>
 <li>
 Keeps informed of the hotel&rsquo;s emergency procedures.
 </li>
 <li>
 Checks supplies weekly in the work area and requisitions accordingly.
 </li>
 <li>
 Keeps updated on the system operation and procedures.
 </li>
 <li>
 Performs other duties as may be assigned from time to time.
 </li>
 <li>
 Updates the Guest experience software with the requisite details.
 </li>
 <li>
 Perform related duties and special projects assigned by Supervisor and manager.
 </li>
 </ul>
 
 
 Qualifications
 
 :
 
 <ul>
 <li>
 Proven work experience as a Receptionist, Front Office Representative, or similar role.
 </li>
 <li>
 Proficiency in Microsoft Office Suite.
 </li>
 <li>
 Hands-on experience with office equipment (e.g. fax machines and printers).
 </li>
 <li>
 Professional attitude and appearance.
 </li>
 <li>
 Solid written and verbal communication skills.
 </li>
 <li>
 Ability to be resourceful and proactive when issues arise.
 </li>
 <li>
 Excellent organizational skills.
 </li>
 <li>
 Multitasking and time-management skills, with the ability to prioritize tasks.
 </li>
 <li>
 Customer service attitude.
 </li>
 <li>
 High school degree; additional certification in Office Management is a plus.
 </li>
 </ul>
</div>

Front Office Associate

Rekha's Dental Center

FRONT DESK ADMINProficient in Arabic and English.Location: Sharjah, UAE.What We're Looking For<ul><li>Proficient in Arabic and English.</li><li>2+ years in front desk, reception, or admin roles (healthcare/dental experience an advantage).</li><li>Proficiency in Microsoft Office &amp; basic accounting software. High school diploma required; diploma/degree in Business Administration, Healthcare, or related field preferred.</li><li>A friendly attitude and a team-focused mindset.</li></ul>Key Responsibilities<ul><li>Deliver excellent customer service and resolve patient concerns. Ensure seamless communication between patients and doctors.</li><li>Maintain accurate patient records and clinic reports.</li><li>Handle insurance claims, billing, and payments.</li><li>Support administrative and marketing coordination.</li></ul>Send your CV to : hr@rekhasdentalcare.comContact : +971 6 5434005Job Types: Full-time, Permanent

Front Desk Admin

The Act Hotel - Sharjah

<ul><li>Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.</li><li>Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.</li><li>Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.</li><li>Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.</li><li>Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.</li><li>Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running</li><li>Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.</li></ul>Job Type: Full-timeExperience:<ul><li>Reception: 3 years (Required)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>

Receptionist

NMC Health plc

<div>Responsible to provide a range of duties including greeting patients when they enter the medical facility, confirming and registration of new patients, billing, insurance, answering calls and checking emails on a regular basis.</div>
 <div><ul><li>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
</li><li>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
</li><li>Appointment management including no-shows, rescheduling of patients and confirmations.
</li><li>Register new patients and ensure the records of current patients are up to date.
</li><li>Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
</li><li>Provide claim forms in case the patient wants to claim reimbursement.
</li><li>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
</li><li>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor&rsquo;s duty roster, and procedures for booking appointments.
</li><li>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
</li><li>Check emails daily, ensuring you respond to queries in a timely manner.
</li><li>Ensure operations are carried out uniformly according to the hospital policies and procedures.
</li><li>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
</li><li>Participate in the Hospital training programs.
</li><li>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department's services.
</li><li>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
</li><li>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
</li><li>Ensure that all charges are accurately recorded in the patient&rsquo;s account, reflecting the correct services, dates, and codes.
</li><li>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
</li><li>Provide patients with detailed statements and assistance in understanding their charges and payment options.
</li><li>Prepare and process patient invoices for services, ensuring accurate charges.
</li><li>Collect co-pays, deductibles, and outstanding balances at the time of service.
</li><li>Ensure billing practices comply with legal and insurance requirements.</li></ul></div>
 <div><ul><li>College Diploma - Any discipline or related fields.</li></ul></div>

Patient Admin Executive

Accor

<div>Company Description 
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
Scope:
The Talent &amp; Culture Coordinator is responsible for handling attendance, payroll, compensation and benefits of employees, and other administrative duties at the Talent &amp; Culture. 
Responsibilities and Obligations:<ul><li>
Processing new starter and leaver information</li><li>
Recording sickness, holidays and absences for the office team</li><li>
Maintaining personnel files</li><li>
Assisting with recruitment including the drafting of advertisements</li><li>
Issuing letters</li><li>
Dealing with Payroll queries and enquires</li><li>
Producing weekly and monthly departmental reports</li><li>
Organizing departmental meetings including bookings and refreshments</li><li>
Administrative support to the T&amp;C team</li><li>
Collating all necessary statutory documents for files</li><li>
Handling offer letters with candidates</li><li>
Establishes and maintains effective employee relations</li><li>
Conducts Induction / Orientation program for all newly joined employees, as per the hotel standards</li><li>
Maintains an up to date computerized database of all employees</li><li>
Preparing and following the payroll authorizations with Finance</li><li>
Compensation &amp; Benefits: creating policies, conducting surveys etc</li><li>
In charge of the daily, weekly and monthly attendance of all employees</li><li>
Ensures that all official reports are sent on time</li><li>
Handling all casual requests and attendance</li><li>
Handling change of statuses</li><li>
Handling final settlements and clearances</li><li>
Calculating and handling all leaves, sick leaves, PH etc&hellip;</li><li>
Any other duties assigned by the People &amp; Culture Manager</li><li>
To promote efficiency, confidence, courtesy and an extremely high standard of social skills</li><li>
To generally promote and ensure good inter-departmental relations</li><li>
To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues</li><li>
To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment</li><li>
To adhere to Company and Hotel rules and regulations at all times</li><li>
Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility</li><li>
To report any equipment failures/problems to the Maintenance Department</li><li>
Pass any maintenance requests to the Maintenance Department</li><li>
To participate in any Training/Developments schemes as recommended by senior management</li><li>
To assist the Manager on Duty in any task outlined/detailed by him/her</li><li>
To comply with any reasonable request made by management to the best of your ability</li><li>
To ensure that the standards required by Law and by Management are maintained at all times in the areas specified above</li></ul> 
Security, Safety and Health<ul><li>
Maintains high confidentiality in regards to guest privacy</li><li>
Reports any suspicious behaviour of guests and staff to the General Manager and Security</li><li>
Notifies housekeeper regarding lost and found objects</li><li>
Ensures that all potential and real hazards are reported appropriately immediately</li><li>
Fully understands the hotel&rsquo;s fire, emergency, and bomb procedures</li><li>
Follows emergency procedures to provide for the security and safety of guests and employees</li><li>
Works in a safe manner that does not harm or injure self or others</li><li>
Anticipates possible and probable hazards and conditions and notifies the Manager</li><li>
Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct</li></ul> 
Competencies:<ul><li>
Good command of English and one other language used by majority of staff</li><li>
Five years experience in Hotel Industry</li><li>
Good knowledge in Microsoft Excel, Word, Outlook</li></ul> 
Interrelations: Liaises with all departments to ensure smooth operation and develops effective relationships with guests, business partners 
Qualifications 
<ul><li>
Bachelor&rsquo;s degree in Human Resources, Business Administration, or related field preferred</li><li>
Strong organizational and multitasking skills.</li><li>
Excellent communication and interpersonal skills.</li><li>
High level of integrity, professionalism, and attention to detail.</li><li>
Ability to work collaboratively as part of a team.</li></ul></div>

People & Culture Coordinator

Harmony Music Training Centre

Join our creative team to support music and dance students! You&rsquo;ll manage the front desk, handle student registrations, collect fees, maintain records, and assist with daily operations and events.Key Duties:Greet visitors, answer calls/emails, and provide class infoRegister students and maintain recordsCollect fees, issue receipts, and manage accountsSchedule classes and coordinate with instructorsSupport events, manage supplies, and ensure facility readinessMaintain communication between staff, students, and parentsRequirements:Experience in reception, accounting, or operations preferredProficient in MS Office and basic accounting softwareFluent in English.Friendly, organized, and able to multitaskPassion for music/dance is a plusNon-IndiansBenefits:Creative work environmentProfessional growth opportunitiesCompetitive salary and benefitsTo Apply:Send your resume and cover letter to boniface87@gmail.com with the subject &ldquo;Receptionist cum Accountant cum Operations Application&rdquo; or WhatsApp on &quot;+971529491051&quot;.Job Type: Full-timePay: AED1,500.00 - AED2,000.00 per month

Receptionist cum Admin Assistant

Explore 183+ Front office duty manager in Sharjah this October. Find roles across top companies and apply now to boost your career.