front office receptionist

assistant front office manager Jobs in Kuwait

assistant front office manager

call center agent

call center manager

contact center agent

front office guest service agent

IHG Hotels & Resorts

<div>
 Are you passionate about welcoming guests and creating unforgettable first impressions? We&rsquo;re looking for a
 
 Guest Service Agent
 
 to join our Front Office team. You&rsquo;ll be the friendly face that ensures every guest enjoys a seamless check-in and check-out experience while delivering IHG&rsquo;s True Hospitality at every touchpoint.
 
 
 
 A little taste of your day-to-day:
 
 
 
 Every day is different, but you&rsquo;ll mostly be:
 
 
 Welcoming guests with warmth and professionalism, handling check-in and check-out procedures efficiently.
 
 
 Providing accurate information about hotel facilities, services, and local attractions to enhance the guest experience.
 
 
 Managing guest accounts, payments, and billing processes accurately.
 
 
 Handling guest requests, complaints, and inquiries promptly, escalating to supervisors when necessary.
 
 
 Coordinating with other departments (Housekeeping, Concierge, F&amp;B, Engineering) to ensure smooth service delivery.
 
 
 Maintaining accurate records and ensuring all guest information is updated in the system.
 
 
 Assisting with room assignments, upgrades, and special requests in line with brand standards.
 
 
 Promoting hotel services, upselling rooms and packages to maximize revenue.
 
 
 Upholding grooming standards and representing the hotel with a polished, professional image at all times.
 
 
 Following safety, security, and operational policies as per hotel procedures.
 
 
 
 What we need from you:
 
 
 
 Previous experience in a similar Front Office or customer service role within a 4-star or 5-star hotel is preferred.
 
 
 Excellent communication and interpersonal skills with a guest-focused mindset.
 
 
 Fluency in English is required; additional languages are a plus.
 
 
 Strong computer skills and familiarity with property management systems (e.g., Opera) is an advantage.
 
 
 Professional appearance, punctuality, and attention to detail.
 
 
 Flexibility to work in shifts, including weekends and public holidays.
 
 
 
 What you can expect from us:
 
 
 
 A supportive and inclusive work environment where you can grow your career.
 
 
 Opportunities for learning and development through IHG&rsquo;s training programs.
 
 
 Competitive salary and benefits aligned with industry standards.
 
 
 The chance to be part of a world-class hospitality team that creates memorable guest experiences.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Front Office – Guest Service Agent

Best western plus hotels and resorts Kuwait 

The assistant front office manager supports and manages the daily operations of the Front Office, ensuring high standards of guest service, staff supervision, and operational efficiency.This role requires leadership, attention to detail, and the ability to act as Manager on Duty when necessary.Key Responsibilities:Shift Supervision: Oversee AM and PM shifts; ensure all front office staff complete assigned duties efficiently and maintain coordination with other departments.<ul><li>Standards &amp; Compliance: Enforce hotel policies, procedures, and service standards; monitor staff performance and provide guidance or corrective action when needed.</li><li>Guest Relations: Handle guest concerns, special requests, and complaints professionally; ensure VIP and repeat guests receive personalized service.</li><li>Daily Briefing: Communicate daily operations, group activities, and VIP arrivals to front office staff.</li><li>Administrative Support: Assist with staff scheduling, payroll preparation, and other administrative tasks as required.</li><li>Leadership Support: Perform Front Office Manager duties in absence and assist in managing departmental budgets and cost control.</li><li>Maintain knowledge of fire-life-safety procedures; participate in hotel's emergency response team and ensure staff training.</li><li>Operational Flexibility: Be able to perform duties of any front office team member when needed to support operations.</li><li>Promote a professional, service-oriented environment focused on maximizing performance and guest satisfaction.</li></ul>Requirements:<ul><li>Proven experience in front office operations within hospitality industry with minimum of 2 years performing as front office agent/shift leader &ndash; supervisor.</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Knowledgeable of Opera and office software.</li><li>Fluent in English &amp; Arabic is mandatory.</li><li>Understanding of Kuwait labor laws and hospitality regulations.</li></ul>kindly send your cv on the following email : HR@BestWesternkuwait.comJob Type: Permanent

Assistant Front Office Manager

Hilton

<div>Room Controller
The Room Controller plays a key role in ensuring a seamless guest experience by managing room assignments, monitoring guest preferences and acting as the communication link between the Front Office and operational departments. This role requires attention to detail, excellent communication skills, and a strong commitment to luxury hospitality standards. 
What will I be doing? 
 
Key Responsibilities:<ul><li>Oversee daily room allocations, ensuring guest preferences, special requests, and VIP arrangements are prioritized.</li><li>Contact arrival guests prior to arrival (One to two days in advance) to confirm preferences, room readiness, and special arrangements.</li><li>Conduct pre-departure calls during the guest&rsquo;s stay to ensure satisfaction and address any concerns.</li><li>Record all guest preferences obtained through calls in the CRM system and ensure they are properly documented.</li><li>Prepare and share daily operational reports with relevant departments (Housekeeping, Engineering, Food &amp; Beverage, etc.) to support smooth service delivery.</li><li>Share any updates regarding VIP guests and their preferences with operational departments to ensure personalized service.</li><li>Monitor room availability, coordinating closely with Reservations and Front Office to optimize room inventory and maximize revenue.</li><li>Ensure all guest profiles are updated accurately with preferences and feedback for future stays.</li><li>Liaise with Housekeeping and Engineering to follow up on room readiness, maintenance, or service issues.</li><li>Assist the Front Office team in handling guest requests, complaints, or last-minute changes effectively.</li><li>Uphold Waldorf Astoria brand standards and deliver personalized luxury service to every guest.</li></ul>
What are we looking for? 
Room Controller Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Calm, efficient, and organized with great attention to detail</li><li>
Excellent personal presentation and communication skills</li><li>
A passion for delivering exceptional levels of Guest service</li><li>
Ability to multi-task while maintaining a positive attitude when working with a VIP Guest</li><li>
Computer literate and able to navigate through Company systems</li><li>
Professional manner with an emphasis on hospitality and guest service</li><li>
Guest relations experience in the hotel, leisure, and/or entertainment sectors</li><li>
Proven ability to listen and respond to demanding Guest needs</li><li>
Conflict resolution experience</li><li>
Cash handling experience 
 
What will it be like to work for Hilton? 
</li></ul>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Room Controller

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25157911
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 JW Marriott Hotel Kuwait City, Al Shuhada Street P.O. Box 26302, Kuwait City, Kuwait, Kuwait, 13124VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Maintaining Guest Services and Front Desk Goals
 
 
 
 <ul>
 <li>
 Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
 </li>
 <li>
 Develops specific goals and plans to prioritize, organize, and accomplish your work.
 </li>
 <li>
 Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
 </li>
 <li>
 Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
 </li>
 <li>
 Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
 </li>
 <li>
 Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
 
 
 </li>
 </ul>
 
 Supporting Management of Front Desk Team
 
 
 
 <ul>
 <li>
 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
 </li>
 <li>
 Encourages and building mutual trust, respect, and cooperation among team members.
 </li>
 <li>
 Serving as a role model to demonstrate appropriate behaviors.
 </li>
 <li>
 Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
 </li>
 <li>
 Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
 </li>
 <li>
 Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
 
 
 </li>
 </ul>
 
 Ensuring Exceptional Customer Service
 
 
 
 <ul>
 <li>
 Provides services that are above and beyond for customer satisfaction and retention.
 </li>
 <li>
 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
 </li>
 <li>
 Responds to and handles guest problems and complaints.
 </li>
 <li>
 Sets a positive example for guest relations.
 </li>
 <li>
 Empowers employees to provide excellent customer service.
 </li>
 <li>
 Observes service behaviors of employees and provides feedback to individuals.
 </li>
 <li>
 Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
 </li>
 <li>
 Ensures employees understand customer service expectations and parameters.
 </li>
 <li>
 Interacts with guests to obtain feedback on product quality and service levels.
 </li>
 <li>
 Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
 
 
 </li>
 </ul>
 
 Managing Projects and Policies
 
 
 
 <ul>
 <li>
 Implements the customer recognition/service program, communicating and ensuring the process.
 </li>
 <li>
 Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
 </li>
 <li>
 Supervises same day selling procedures to maximize room revenue and control property occupancy.
 </li>
 <li>
 Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
 </li>
 <li>
 Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
 
 
 </li>
 </ul>
 
 Supporting Human Resource Activities
 
 
 
 <ul>
 <li>
 Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
 </li>
 <li>
 Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.
 </li>
 <li>
 Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
 </li>
 <li>
 Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
 </li>
 <li>
 Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
 </li>
 <li>
 Participates in employee progressive discipline procedures.
 
 
 </li>
 </ul>
 
 Additional Responsibilities
 
 
 
 <ul>
 <li>
 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
 </li>
 <li>
 Analyzes information and evaluating results to choose the best solution and solve problems.
 </li>
 <li>
 Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
 </li>
 <li>
 Performs all duties at the Front Desk as necessary.
 </li>
 <li>
 Runs Front Desk shifts whenever necessary.
 </li>
 <li>
 Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Front Desk Manager, PRE OPENING

<div>
 An Receptionist ensures the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested.
 
 
 
 What will I be doing?
 
 
 
 As Receptionist, you will ensure the satisfaction of executive Guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advice and information as requested. An Executive Lounge Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Welcome executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints
 </li>
 <li>
 Process accurately check-ins and check-out
 </li>
 <li>
 Ensure that all Guest supplies and amenities are offered and replenished to the required standards
 </li>
 <li>
 Stay current with all hotel services as well as VIP requests and special events
 </li>
 <li>
 Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
 </li>
 <li>
 Project a professional manner with an emphasis on hospitality and Guest service
 </li>
 <li>
 Comply with Hotel security, fire regulations and all health and safety legislation
 </li>
 <li>
 Executive tasks as instructed by the Executive Lounge Supervisor or Manager
 </li>
 <li>
 Serve your role and Team in an environmentally-conscience manner
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous Front Office experience in the hotel, leisure or retail sector
 </li>
 <li>
 Calm, efficient and organised
 </li>
 <li>
 Excellent personal presentation and communication skills
 </li>
 <li>
 A passion for delivering exceptional levels of Guest service
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in Executive Lounge in a hotel environment
 </li>
 <li>
 Multi-lingual
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Waldorf Astoria Kuwait
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Waldorf Astoria Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Front Office Receptionist

Holiday Inn

<div>Room Attendant

Are you passionate about creating spotless spaces and memorable stays for our guests? We&rsquo;re looking for a Room Attendant to join our Housekeeping team. You&rsquo;ll play a vital role in maintaining the highest standards of cleanliness, comfort, and service in guest rooms, ensuring every stay feels like home.
A little taste of your day-to-day:

Every day is different, but you&rsquo;ll mostly be:

Cleaning and servicing assigned guest rooms to brand standards, including making beds, changing linens, dusting, vacuuming, and replenishing amenities.

Ensuring all rooms are cleaned, inspected, and ready for guest arrival on time.

Reporting any maintenance issues, damage, or lost &amp; found items promptly to the supervisor.

Restocking trolleys and housekeeping supplies at the end of each shift.

Following all health, safety, and hygiene procedures, including the proper use of cleaning chemicals and protective equipment.

Respecting guest privacy and handling their belongings with care and integrity.

Assisting with special cleaning projects, deep cleaning, or public area cleaning as required.

Coordinating with the front office and engineering teams to ensure seamless service.

Upholding IHG&rsquo;s brand service standards and delivering genuine hospitality in every interaction.
What we need from you:

Previous experience in housekeeping within a hotel environment is preferred but not mandatory.

Keen eye for detail, cleanliness, and organization.

Physically fit and able to handle repetitive tasks and a fast-paced environment.

A positive attitude, team spirit, and willingness to learn.

Flexibility to work varied shifts, including weekends and public holidays.

Basic English communication skills; additional languages are a plus.
What you can expect from us:

A supportive and inclusive work environment.

Comprehensive training and opportunities to grow within IHG Hotels &amp; Resorts.

Recognition programs and career development pathways.

Competitive salary and benefits aligned with industry standards.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Room Attendant

Accor

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
We are seeking a professional and friendly Front Office Receptionist to join our team in Kuwait City, Kuwait. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and efficient environment, ensuring exceptional customer service throughout their stay.
<ul>
<li>Greet and welcome guests in a warm and professional manner</li>
<li>Perform efficient check-in and check-out procedures</li>
<li>Handle reservations, cancellations, and modifications accurately</li>
<li>Respond to guest inquiries and provide information about hotel services and local attractions</li>
<li>Manage incoming calls and emails promptly and courteously</li>
<li>Process payments and maintain accurate financial records</li>
<li>Coordinate with other departments to fulfill guest requests and resolve issues</li>
<li>Ensure the reception area is clean, organized, and presentable at all times</li>
<li>Assist with administrative tasks as needed</li>
<li>Stay updated on hotel policies, promotions, and events to provide accurate information to guests</li></ul> 
 
Qualifications 
<ul>
<li>Previous experience in a customer-facing role, preferably in hospitality</li>
<li>Excellent communication and interpersonal skills</li>
<li>Fluency in English and Arabic; additional languages are a plus</li>
<li>Strong organizational skills and attention to detail</li>
<li>Ability to remain calm and professional under pressure</li>
<li>Flexibility to work in shifts, including evenings, weekends, and holidays</li>
<li>Basic computer skills and familiarity with hotel management software</li>
<li>Knowledge of local attractions and services in Kuwait City</li>
<li>High school diploma or equivalent; higher education in hospitality is a plus</li>
<li>Positive attitude and enthusiasm for delivering exceptional customer service</li>
<li>Ability to multitask and prioritize in a fast-paced environment</li></ul> 
 
Additional Information 
experience is an asset 
Prior experience working with Opera or a related system 
Fluency in English 
additional languages are a plus 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Explore 343+ Front office guest service agent in Kuwait this October. Find roles across top companies and apply now to boost your career.

343 front office guest service agent jobs IN Kuwait

Front Office – Guest Service Agent

Assistant Front Office Manager

Room Controller

Front Desk Manager, PRE OPENING

Front Office Receptionist

Room Attendant

Front Office Receptionist