reservations agent

call center agent

contact center executive - mercedes benz Jobs in Kuwait

contact center executive - mercedes benz

customer care officer

national customer manager

contact center agent

Pharmazone Kuwait

Role Description:This is a full-time on-site role as a Call Center Agent. The Call Center Agent will be responsible for handling incoming calls from customers, providing accurate and relevant medical advice, and referring callers to appropriate medical professionals if necessary. The Call Center Agent will also maintain up-to-date knowledge of medication and medical conditions, and conduct follow-up calls with customers as required:<ul><li>Receive&amp; handle customer orders through phone calls.</li><li>Enter the customer information into the system.</li><li>Perform the payment online task.</li><li>Receive, handle, track &amp; close the customer inquiries.</li><li>Receive the customer complaints&amp; feedback through the various communication channels, handle it and escalate it to the Customer Centric Agent for further closure.</li><li>Perform the job of medical consultancy and reply to all the customer inquiries.</li><li>Social Media Applications handling:</li></ul>1-Instagram Handling (Retailing, customer complaints, customer inquiries, medical consultancy, receiving orders through direct messages).2-WhatsApp Handling (Retailing, customer complaints, customer inquiries, medical consultancy, receiving orders through direct messages, update the daily status with the daily offers).QUALIFICATIONS &amp; EXPERIENCE:1. Minimum Qualifications and Experience: Bachelor Degree of Pharmacy or any equal qualification.2. Years of Experience: Fresh graduate is preferred.3. Language: Arabic, English<ul><li>Ability to work well in a team environment and take direction from supervisors</li><li>Fluency in both Arabic and English languages</li><li>Basic computer knowledge and experience with Microsoft Office suite</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Bachelor Degree in Pharmacy.</li></ul>Experience:<ul><li>pharmaceutical Call Center Agent: 2 years (Required)</li></ul>

Contact Center Agent

Alghanim Industries

<div>
 Job description:
 
 
 
 Job Summary
 
 
 Call Centre Agent is responsible for responding to customer calls and providing a positive, efficient customer experience and ensuring high customer satisfaction
 
 Job Responsibilities
 <ul>
 <li>
 Comply with staffing schedules and break allowances
 </li>
 <li>
 Provide customers with accurate information at all times
 </li>
 <li>
 Address the customers in a friendly tone and provide them with the best experience possible, minimizing customer wait/ hold time
 </li>
 <li>
 Create complaint tickets correctly, in adherence with policies and procedures
 </li>
 <li>
 Update the database with the most recent customer information
 </li>
 <li>
 Handle stressed, angry and confused customers in the most positive way possible
 </li>
 <li>
 Escalate cases that require intervention by Shift in Charge or Call Centre Manager.
 </li>
 </ul>
 Candidate Requirements
 <ul>
 <li>
 Prior experience in a customer service role
 </li>
 <li>
 Good communication skills
 </li>
 <li>
 Able to communicate in Arabic and English
 </li>
 <li>
 Good computer skills
 </li>
 </ul>
 Education High School/Diploma Degree
</div>

Call Center Agent

Al Mulla Group

<div>
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Answer or make calls to clients to learn about and address their needs, complaints, or other issues with products or services.
 </li>
 <li>
 Participate in CLM reports preparation.
 </li>
 <li>
 Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
 </li>
 <li>
 Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
 </li>
 <li>
 Build a lasting relationship with clients and other contact center team members based on trust and reliability.
 </li>
 <li>
 Utilize software, databases, scripts, and tools appropriately.
 </li>
 <li>
 Understand and strive to meet or exceed contact center metrics while providing excellent consistent customer service.
 </li>
 <li>
 Make sales or recommendations for products or services that may better suit client needs.
 </li>
 <li>
 Coordinate with IT in maintaining a central customer database across all automotive departments
 </li>
 <li>
 Perform routine activities in accordance with agreed deadlines and standards and discharge any other task assigned by superiors in a timely and effective manner.
 </li>
 <li>
 Assist colleagues and foster an environment of teamwork and collaboration.
 </li>
 <li>
 Contribute to the department&rsquo;s development by providing timely suggestions and feedback.
 </li>
 <li>
 Make requisite attempts to handle customer complaints in a prompt and effective manner and as per company policies and practices and escalate cases to his/her superior if required.
 </li>
 <li>
 Take part in training and other learning opportunities to expand knowledge of company.
 </li>
 </ul>
 
 
 
 
 
 Educational Qualification
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any discipline
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Years of Experience: 1 - 5 Years
 </li>
 <li>
 Field of Experience: Customer Service
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 Problem Solving &amp; Result Orientation
 </li>
 <li>
 Customer Orientation
 </li>
 <li>
 Teamwork &amp; People Management
 </li>
 <li>
 Communication &amp; Interpersonal Effectiveness
 </li>
 <li>
 Process Excel &amp; Quality Focus
 </li>
 <li>
 Automotive Dealership Industry Knowledge
 </li>
 <li>
 Business Etiquette and Image
 </li>
 <li>
 Bilingual communication and MS Skills
 </li>
 </ul>
 
 
 
 
 
 Job Remarks
 
 
 <ul>
 <li>
 Preferred Language: English, Arabic
 </li>
 <li>
 Job Country: Kuwait
 </li>
 <li>
 Duty Shift / Timings: One Shift / 8:00 am to 5:00 pm
 </li>
 </ul>
 
 
</div>

Contact Center Executive - Mercedes Benz

Hilton

<div>
 A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.
 
 
 
 What will I be doing?
 
 
 
 As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Convert, quickly, inquiries into contracted business
 </li>
 <li>
 Respond, positively, to sales inquiries to develop future sales leads
 </li>
 <li>
 Identify sales leads, as appropriate
 </li>
 <li>
 Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
 </li>
 <li>
 Provide prompt and efficient service while maintaining the hotels brand standards
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 A passion for delivering great customer service
 </li>
 <li>
 A highly professional telephone manner and excellent communication skills
 </li>
 <li>
 Outstanding administration and organizational skills
 </li>
 <li>
 Intermediate computer proficiency
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Previous experience in a Reservations environment
 </li>
 <li>
 Tertiary qualifications, or other collegiate-level degree
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Kuwait Resort
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Call Center and Reservations
</div>

Reservations Agent

<div>Reservations Agent
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

<div>
 Job description:
 
 
 Job Summary
 
 Distribution Coordinator is responsible for handling the orders, the routing, the returns, the re-scheduling, the cancellation, the complaints and the refunds to Customers. He/she is also responsible in coordinating some activities with the OPA (Order Processing Agents), the Showroom Storekeepers and labourers. He is responsible of the dispatch with internal teams and 3rd parties.
 
 The coordinator serves the purpose to be the point of contact between the customer and various departments for correspondence related to the above
 
 &nbsp;
 
 Job Responsibilities
 
 &bull;Maintain distribution schedules to ensure proper fleet capacity utilization and delivery lead-time.
 
 &bull;Establish correspondence with the customer via email in order to follow-up, inquire and update about information related to orders &amp; customer complaints&nbsp;
 
 &bull;Manage correspondence with various departments for order fulfilment, customer complaints and returns&nbsp;
 
 &bull;Handling customer complaints and resolving within identified Company&rsquo;s KPI.
 
 &bull;Following up with the 3rd party delivery agents through calls and the tracking system.&nbsp;
 
 &bull;Solving the picking in short cases, after informing Call center throughout SAP QM based processes, by putting all the required information in the SAP QM ticket.
 
 &bull;Helping the Showroom Storekeepers in handing over cash on daily basis and supporting the preparation of related documents. &nbsp;
 
 &bull;Sending daily performance reports for orders dispatched, cancelled, pending and not dispatched.&nbsp;
 
 &bull;Process the deliveries, customer complaints, customer returns &amp; order cancellation requests in multiple systems
 
 &bull;Ensure accuracy &amp; correctness of information while processing any documents and/or updates in the systems&nbsp;
 
 &bull;Print system documents related to each order and customer complaints&nbsp;
 
 &bull;Point of contact between customers and various departments for correspondence related to orders, customer complaints and returns&nbsp;
 
 &bull;Log information in systems regularly with necessary updates related to orders, deliveries, customer complaints, order cancellation and returns&nbsp;
 
 &bull;Plans work effectively to fulfil the responsibilities on time and without delay
 
 &bull;Checking Payment on Delivery Outstanding-ageing list received by Finance Colleagues.
 
 &bull;Coordinating and supporting local and central colleagues in sending Email to vendors for any stock at vendor case on daily basis and supporting Showrooms Storekeepers to arrange picking and delivery for the same.&nbsp;
 
 &bull;Processing Order Cancellation and Returns.
 
 &nbsp;
 
 Candidate Requirements
 
 &bull;1 to 3 years&rsquo; experience in similar roles
 
 &bull;Fluent in Writing and communication skills.
 
 &bull;Good coordination and process handing skills
 
 &bull;Team Player with Positive attitude and will to stretch limits
 
 &bull;High school &nbsp;
 
 &bull;Diploma or Bachelor&rsquo;s Degree is preferred
 
</div>

Distribution Coordinator

<div>Group, Conference and Events Sales Executive/Agent
A Group, Conference, and Events (GCE) Sales Executive will maximise revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions. 
What will I be doing? 
As Group, Conference, and Events (GCE) Sales Executive, you will maximise revenue opportunities in the areas of group reservations, conferences and events by driving sales leads and increasing conversions. The GCandE Sales Executive will interact frequently with Guests and customers with the intention of earning repeat and expanded business. Specifically, a Group, Conference, and Events (GCE) Sales Executive will perform the following tasks to the highest standards:<ul>
<li>Receive and convert incoming enquiries to achieve targets and maximize revenue</li>
<li>Manage an events schedule to maximise yield</li>
<li>Focus on a consistently executed up-selling approach</li>
<li>Build strong relationships with customers to fully understand their needs</li>
<li>Arrange and carry out Hotel show rounds</li>
<li>Ensure the complete administration and execution of all planned events</li>
<li>Participate in hotel promotional activities</li></ul>
What are we looking for? 
A Group, Conference, and Events (GCE) Sales Executive serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Good organisational and administration skills</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Confident telephone manner</li>
<li>High level of IT skills</li>
<li>Excellent grooming standards</li>
<li>Demonstrated previous experience working in a Sales environment</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Knowledge of the hotel property management systems</li>
<li>Demonstrated previous experience working in the Conference and Events function</li>
<li>Qualification, degree, or certification in a relevant field</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Group, Conference and Events Sales Executive/Agent

Explore 82+ Contact center agent in Kuwait this March. Find roles across top companies and apply now to boost your career.

82 contact center agent jobs In Kuwait

Contact Center Agent

Call Center Agent

Contact Center Executive - Mercedes Benz

Reservations Agent

Reservations Agent

Distribution Coordinator

Group, Conference and Events Sales Executive/Agent