front office manager

Zulal Wellness Resort by Chiva-Som

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 Join us at
 
 Zulal Wellness Resort
 
 , the Middle East&rsquo;s largest wellness destination, where we blend Traditional Arabic &amp; Islamic Medicine with world-class hospitality. We are looking for a passionate and experienced
 
 Front Office Manager
 
 to lead our Front Office team and deliver unforgettable guest experiences.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
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 <li>
 Ensure seamless guest journeys from arrival to departure, providing exceptional service and handling requests with care.
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 Manage daily front office activities, ensuring smooth communication across departments.
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 Monitor room revenue, occupancy, and credit reports to optimize performance.
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 Uphold company policies, safety standards, quality benchmarks, law, and the culture of the state.
 </li>
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 Drive team engagement, continuous improvement, and a culture of excellence.
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 Oversee front office scheduling, staffing, and daily operations.
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 Evaluate staff performance and provide ongoing coaching and development.
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 Resolve guest concerns efficiently and courteously.
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 Maintain accurate room status, financial controls, and reporting.
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 Collaborate with other departments to ensure a seamless guest experience.
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 Champion guest satisfaction initiatives and ensure VIP and special requests are handled with care.
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 Support sustainability practices and company values in daily operations.
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 </ul>
 
 
 
 
 
 Candidate Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration or related field (preferred).
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 Minimum 4&ndash;6 years of experience in front office operations, with at least 2&ndash;3 years in a managerial role &mdash; especially in a luxury or high-end hospitality environment.
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 Strong knowledge of Opera, Nuvola, Saflock, and other front office management systems.
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 Strong leadership, communication, and interpersonal abilities, with fluency in both Arabic and English.
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 Proficiency in MS Office (Excel, Outlook, PowerPoint, Publisher).
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 Ability to manage stress, multitask, and maintain confidentiality.
 </li>
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 Positive, adaptable, and guest-focused attitude.
 </li>
 </ul>
 
 
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Front Office Manager

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Front Office Manager