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front office manager

Confidential Careers

<div>
 
 This opportunity is with one of Dubai&rsquo;s most iconic five-star luxury properties, known for its exceptional service, refined guest experiences, and commitment to excellence. The hotel is part of a globally recognized hospitality group and consistently ranks among the top in the region.
 
 
 
 
 
 
 
 Note: Hotel name and brand details will be disclosed to shortlisted candidates only.
 
 
 
 
 
 
 
 
 Job Summary
 
 
 
 We are seeking a dynamic and experienced Front Office Manager to lead the guest-facing operations of a prestigious five-star luxury hotel in Dubai. The ideal candidate will bring a Forbes service mindset, proven leadership in high-volume environments (500+ keys), and a passion for delivering exceptional guest experiences. This role requires strategic oversight, operational excellence, and the ability to inspire and manage a large, multicultural team.
 
 
 
 
 
 
 Core Duties &amp; Responsibilities
 
 
 <ul>
 <li>
 Oversee all front office operations including Reception, Concierge, Guest Relations, Bell Desk, and Night Audit
 </li>
 <li>
 Ensure seamless check-in/check-out processes and personalized guest service aligned with Forbes standards
 </li>
 <li>
 Lead, coach, and develop a large team across multiple shifts, fostering a culture of excellence and accountability
 </li>
 <li>
 Monitor guest feedback and implement service recovery strategies where needed
 </li>
 <li>
 Collaborate with other departments to ensure smooth guest journeys and operational synergy
 </li>
 <li>
 Manage departmental budgets, payroll, and forecasting in alignment with hotel financial goals
 </li>
 <li>
 Ensure compliance with brand standards, local regulations, and internal policies
 </li>
 <li>
 Drive upselling initiatives and optimize room revenue through strategic front office practices
 </li>
 <li>
 Lead daily briefings, performance reviews, and training programs to maintain high service standards
 </li>
 </ul>
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Minimum 5 years&rsquo; experience in a similar role within a luxury hotel environment
 </li>
 <li>
 Proven track record managing front office operations in hotels with 500+ keys
 </li>
 <li>
 Strong leadership and team management skills with experience handling large teams
 </li>
 <li>
 Forbes service background highly preferred
 </li>
 <li>
 Proficiency in Opera PMS and other front office systems
 </li>
 <li>
 Excellent communication, problem-solving, and guest engagement skills
 </li>
 <li>
 Ability to work under pressure and adapt to fast-paced environments
 </li>
 <li>
 Fluent in English; additional European languages are a plus
 </li>
 </ul>
 
 
 Package &amp; Benefits
 
 
 <ul>
 <li>
 
 Tax‑free basic salary
 
 </li>
 <li>
 
 One‑bedroom fully furnished apartment
 
 provided by the hotel
 </li>
 <li>
 
 Comprehensive medical insurance
 
 </li>
 <li>
 
 Annual air ticket allowance
 
 </li>
 <li>
 
 Meals, transportation, and utilities
 
 as per company policy
 </li>
 <li>
 
 Residence visa and work permit
 
 provided
 </li>
 <li>
 
 Exclusive hotel and group benefits
 
 including discounts and training programs
 </li>
 </ul>
 
 
 
 
 
 Work Schedule
 
 
 
 This position follows a
 
 flexible operational schedule
 
 in line with luxury hospitality standards. It is
 
 not a fixed 9&ndash;6 role
 
 , and the Front Office Manager is expected to support the operation across varying shifts, including weekends, evenings, and peak business periods.
 
 
 Weekly off days will be
 
 flexible
 
 , provided as
 
 one day in the first week
 
 and
 
 two days in the following week
 
 , depending on business needs and operational requirements.
 
 
 
</div>

Front Office Manager

Marriott International

<div>Additional Information 
Job Number26013318 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>YOUR LEGACY STARTS WITH US
At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you&rsquo;re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life&rsquo;s most meaningful moments.
FIND PURPOSE IN YOUR PASSION
At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.
Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:
<ul><li>A rewarding career within one of the most recognized and prestigious luxury brands in the world.</li>
<li>Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.</li>
<li>Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.</li>
<li>Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.</li>
<li>A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:</li>
 </ul><div><ul><li>Exclusive training and leadership development programs</li></ul>
 <ul><li>Recognition and rewards for exceptional service</li></ul>
 <ul><li>Preferential Members Rates at Marriott Hotels Globally</li></ul>
 <ul><li>Dining &amp; Wellness discounts for your family and you</li></ul>
 <ul><li>Medical Insurance Coverage</li></ul>
 <ul><li>An HR team dedicated to your success and wellbeing</li></ul>
</div>OUR EXPECTATIONS FROM THE ROLE: 
 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul> 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul>
In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div>
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div> 
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div> 
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

<div>Additional Information 
Job Number26010519 
Job CategoryRooms &amp; Guest Services Operations 
LocationQabila Westbay Hotel, Diplomatic Street, West Bay Area, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.</li></ul> 
CORE WORK ACTIVITIES 
Maintaining Guest Services and Front Desk Goals
<ul><li>Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.</li></ul>
<ul><li>Understands the impact of department&rsquo;s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.</li></ul> 
Supporting Management of Front Desk Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and building mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serving as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Responds to and handles guest problems and complaints.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures employees understand customer service expectations and parameters.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul> 
Managing Projects and Policies
<ul><li>Implements the customer recognition/service program, communicating and ensuring the process.</li></ul>
<ul><li>Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.</li></ul>
<ul><li>Supervises same day selling procedures to maximize room revenue and control property occupancy.</li></ul>
<ul><li>Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.</li></ul> 
Supporting Human Resource Activities
<ul><li>Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &ldquo;open door&rdquo; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.</li></ul>
<ul><li>Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.</li></ul>
<ul><li>Participates in employee progressive discipline procedures.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</li></ul>
<ul><li>Performs all duties at the Front Desk as necessary.</li></ul>
<ul><li>Runs Front Desk shifts whenever necessary.</li></ul>
<ul><li>Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today&rsquo;s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative &ndash; in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Manager Front Office I

Hyatt Regency

<div>
 
 Organization- Hyatt Regency Doha
 
 
 
 
 Summary
 
 
 
 About Hyatt Regency Oryx Doha
 
 
 Welcome to Hyatt Regency! One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide.
 
 
 The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad International Airport and just a few minutes away from the heart of the city, the palm-fringed Corniche, National Museum of Qatar and Doha&rsquo;s business district. With its contemporary architecture and warm hospitality, the hotel creates the perfect ambience for business and leisure travelers through stress-free environment designed for productivity and peace of mind with the tools to stay connected and energized.
 
 
 About the role:
 
 
 We are currently on the lookout for an experienced Assistant Manager - Front Office to join our team. We are looking for a bright, energetic leader who will be responsible for delivering the brand promise by assisting the Front Office Manager to run successfully the Front Office operations in the hotel, including: Front Desk, Guest Services, Concierge, Club Olympus and Regency Club. You will be playing a key role in delivering a seamless and memorable guest experience in the hotel, having strong accountability for major guest experience functions, with the focus on the exceptional customer service and the ability to improve the bottom line.
 
 
 
 Qualifications
 
 
 
 What we are looking for:
 
 
 At Hyatt, we care for people so they can be their best. The ideal candidate will the one for who Care comes from a place of empathy and authentic human connection, who cares by truly seeing people and getting to know them as unique individuals so they can design and deliver personal experiences.
 
 
 Exceptional interpersonal skills showing care and the ability to connect and care for our guests
 
 
 International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments
 
 
 Desire to constantly learn and ambition to grow, setting an exceptional leadership example
 
 
 Ability to work under pressure
 
 
 Excellent written and spoken English
 
 
 What we are offering:
 
 
 Competitive tax free salary and benefits
 
 
 Opportunities for career growth within the global company
 
 
 Discounted rooms at Hyatt wordwide
</div>

Assistant Manager - Front Office

Four Seasons Hotels and Resorts

<div>
 
 About Four Seasons
 
 
 
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 
 
 
 About the location:
 
 
 
 seaside retreat in the heart of Qatar&rsquo;s capital; experience the completely new Four Seasons Hotel Doha, reimagined with modern grandeur and sparkling with sunlight and sea views. From the elegant lobby to energetic restaurants and lounges, our beachfront urban retreat has been transformed into a vibrant hotspot, while remaining true to our Qatari roots. This stunning urban beachfront retreat opened in April 2005 in the heart of the business district, and has 237 rooms and 20 unbranded townhouses villas, a large Food and Beverage operation with 10 stunning venues including the world&rsquo;s largest Nobu restaurant, significant banquets/outside catering, five pools and a private beach, fitness center, and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room, colour therapy room, steam room and hydrotherapy pool. The hotel completed a beautiful renovation in 2019 and re-opened in March 2020.
 
 
 Four Seasons Hotels and Resorts has been recognized by FORTUNE Magazine&rsquo;s 100 Best Companies to Work for, every year since the survey began in 1998.
 
 
 In the words of Isadore Sharp, Founder and Chairman of Four Seasons Hotels and Resorts:
 
 
 &ldquo;The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It&rsquo;s the Golden Rule &ndash; the simple idea that if you treat people well, the way you would like to be treated, they will do the same.&rdquo; This philosophy is the cornerstone of the Four Seasons culture, truly making Four Seasons the best company to work for.
 
 
 Join our Team
 
 
 <ul>
 <li>
 Work on a team that is built on mutual respect, collaboration and excellent service.
 </li>
 <li>
 Four Seasons provides employees with the same level of care that we expect to be shared with our guests.
 </li>
 <li>
 Four Seasons have been ranked in FORTUNE Magazine's 100 best companies to work for since 1998.
 
 
 </li>
 </ul>
 
 Four Seasons Hotel Doha
 
 
 
 Gazing over the Arabian Gulf, with a private beach and marina curving at its feet, Four Seasons Hotel Doha is a traveler&rsquo;s haven fashioned to the finest international standards. It is the centerpiece of Doha&rsquo;s outstanding waterfront landmark, the West Bay business and residential complex. Four Seasons is home to 237 guest rooms overlooking land and sea, nearly a quarter of which are suites. With refreshing contemporary elegance, the accommodations are enhanced by carefully detailed comforts and 21st-century conveniences.
 
 
 
 Our Team
 
 
 
 Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and passion.
 
 
 
 About The Role
 
 
 
 We are seeking a motivated and detail-oriented Assistant Reservations Manager to join our team. In this role, you will support the Reservations Manager in overseeing the daily operations of the reservations department, ensuring that all guest inquiries and bookings are handled with accuracy, efficiency, and a high level of personalized service. You will play a key role in maximizing room revenue, maintaining strong relationships with internal departments, and ensuring an exceptional pre-arrival experience for all guests.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Supervise the daily operations of the reservations team to ensure smooth workflow and consistent service excellence.
 </li>
 <li>
 Assist in managing room inventory, rates, and availability in coordination with Revenue and Sales departments.
 </li>
 <li>
 Monitor and analyze booking patterns, group blocks, and reservation trends to optimize occupancy and revenue.
 </li>
 <li>
 Handle VIP, group, and special reservation requests with a high level of attention to detail.
 </li>
 <li>
 Support the Reservations Manager in training, coaching, and developing team members.
 </li>
 <li>
 Ensure all guest data is accurate and up to date in the system (Opera, PMS, or equivalent).
 </li>
 <li>
 Handle guest inquiries and complaints promptly and professionally.
 </li>
 <li>
 Coordinate closely with Front Office, Sales, and Marketing to ensure seamless communication and guest satisfaction.
 </li>
 <li>
 Prepare reports and assist in implementing reservation-related procedures and policies.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Skills
 
 
 
 <ul>
 <li>
 Minimum of 2&ndash;3 years of experience in Reservations or Front Office, preferably in a luxury hotel environment.
 </li>
 <li>
 Strong understanding of hotel reservations systems (Opera experience preferred).
 </li>
 <li>
 Excellent communication, organizational, and leadership skills.
 </li>
 <li>
 Strong analytical skills with attention to detail.
 </li>
 <li>
 Ability to multitask and perform under pressure.
 </li>
 <li>
 Proficiency in English; additional languages are an advantage.
 
 
 </li>
 </ul>
 
 Why Join Us
 
 
 
 <ul>
 <li>
 Be part of a world-class hospitality team committed to excellence.
 </li>
 <li>
 Opportunities for career growth and professional development.
 </li>
 <li>
 Competitive salary and benefits package.
 </li>
 <li>
 A supportive, inclusive, and engaging work environment.
 </li>
 <li>
 If you are passionate about delivering exceptional guest experiences and eager to take the next step in your career, we invite you to apply for the position of Assistant Reservations Manager.
 
 
 </li>
 </ul>
 
 Our Offering
 
 
 
 Opportunities to build a successful career with global potential
 
 
 Unique strong culture - diversity of 50 different nationalities
 
 
 Living accommodation in a high quality, well-resourced apartment
 
 
 Excellent Training and Development opportunities
 
 
 Employee Recognition Programs
 
 
 Complimentary nights at FS Hotels Worldwide
 
 
 Paid annual home leave tickets
 
 
 Complimentary meals in employee restaurants
 
 
 Free transportation to work
 
 
 Medical coverage
 
 
 
 Work Authorization
 
 
 
 Hotel will apply for the work authorization for a successful candidate.
 
 
 
 Learn More About Employment With Four Seasons
 
 
 
 You could also learn more about employment with Four Seasons via the following channels:
 
 
 https://www.facebook.com/FourSeasonsJobs
 
 
 https://www.linkedin.com/company/four-seasons-hotels-and-resorts
 
 
 http://jobs.fourseasons.com
 
 
 https://twitter.com/FourSeasonsJobs
</div>

Assistant Core Manager

Jeffries Real Estate

The duties of your new job will include:1. Maintaining the CEO's office to ensure a conducive work environment.2. Handling various monetary transactions, including cheque and cash deposits and dues reports in cooperation with the HR and Accounting Officer.3. Following up for agents to viewing appointments and capturing property photos.4. Providing transportation support for our staff.5. Provide administrative support.6. Organize and maintain files, records, and documentation.7. Coordinate office events and manage office supplies and inventory.8. Greet and assist visitors, answer phone calls, and direct inquiries to the appropriate personnel.9. Handle inquiries and provide basic information to clients or visitors.10. Answer and direct incoming calls/messages and maintenance requests to relevant employees.11. Manage the company social media pages and answer the inquiries related to them.12. Writing contracts, Receiving rental/commission cash/cheques and reporting everyday sales to HR &amp; Accounting Officer.13. Any Other Related Duties the Management Required.Job Type: Full-timePay: From QAR3,500.00 per monthEducation:<ul><li>Diploma (Required)</li></ul>Experience:<ul><li>Admin: 3 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>License/Certification:<ul><li>Qatari Driving License (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Female Front Office Coordinator "Arabic"

<div>Additional Information 
Job Number26017170 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Westin Doha Hotel &amp; Spa, Salwa Road, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>職位概述
每日協助前廳部經理管理前廳部職能並監督員工。前廳區包括行李員/門衛、總機和客戶服務/前臺。指導並與經理和員工合作，執行確保高效入住和退房流程的程序。確保客人和員工的滿意度，並最大限度地提高部門的財務業績。
求職者個人資料
教育和經驗要求
<ul><li>高中文憑或高中同等學歷 (GED)；2 年賓客服務、前臺或相關專業領域工作經驗。</li></ul>
或者
<ul><li>在經認可的大學取得酒店及餐廳管理、酒店管理、工商管理或相關專業的兩年制學位；不要求工作經驗。</li></ul>
核心工作活動
支援前臺團隊管理
<ul><li>利用人際關係和溝通技巧來引導、影響和鼓勵他人；宣導健全的財務/業務決策；表現出誠實/正直；以身作則。</li></ul>
<ul><li>鼓勵和建立團隊成員之間的相互信任、尊重和合作。</li></ul>
<ul><li>監督和管理員工。管理所有日常運營。充分瞭解員工的職位，以便在員工缺勤時履行職責。</li></ul>
<ul><li>確保在所有班次表彰員工。</li></ul>
<ul><li>建立和維護與員工的開放協作關係。</li></ul>
監督和支援賓客服務及前臺目標的進展
<ul><li>管理日常運營，確保品質和標準，且每天滿足客戶的期望。</li></ul>
<ul><li>制定具體的目標和計劃，以便優先考慮、組織和完成工作。</li></ul>
<ul><li>處理投訴，解決糾紛，解決不滿和衝突，或與他人進行協商。</li></ul>
<ul><li>努力改善服務表現。</li></ul>
<ul><li>與前廳部經理協作，持續改進部門服務。</li></ul>
<ul><li>就前廳部目標傳達清晰一致的資訊，以產生預期的成效。</li></ul>
<ul><li>參與制定和實施基於評論卡審查和客人滿意度結果的糾正行動計劃。</li></ul>
<ul><li>在所有部門會議期間強調客人滿意度，並專注於持續的改進。</li></ul>
確保卓越的客戶服務
<ul><li>提供超越預期的服務，實現客戶滿意並保留客人。</li></ul>
<ul><li>透過溝通和協助個人瞭解客人需求，並在需要時提供指導、回饋和個人輔導，改善服務品質。</li></ul>
<ul><li>樹立榜樣，示範適當的行為。</li></ul>
<ul><li>為客戶關係樹立積極的榜樣。</li></ul>
<ul><li>展現出傑出的待客技能。</li></ul>
<ul><li>授權員工提供卓越的客戶服務。</li></ul>
<ul><li>定期與客戶互動，以獲得關於產品品質、服務水準和總體滿意度的回饋意見。</li></ul>
<ul><li>根據對服務行為的觀察，向員工提供回饋意見。</li></ul>
<ul><li>高效處理客人的問題和投訴。</li></ul>
<ul><li>與客人互動並獲得對產品品質和服務水準的回饋。</li></ul>
管理專案和政策
<ul><li>實施客戶認可/服務計劃，傳達並確保該流程。</li></ul>
<ul><li>確保遵守所有前廳部政策、標準和程序。</li></ul>
<ul><li>監督遵循所有信貸政策和程序，以減少壞賬和退款。</li></ul>
其他責任
<ul><li>透過電話、書面形式、電子郵件或親自向主管和同事提供資訊。</li></ul>
<ul><li>分析資訊和評估結果，以選擇最佳解決方案並解決問題。</li></ul>
<ul><li>及時向高管、同事和下屬通知和/或更新相關資訊。</li></ul>
<ul><li>在前廳部經理缺勤時，履行其職責。</li></ul>
<ul><li>將會前和會後的重要資訊傳達給前廳部工作人員。</li></ul>
<ul><li>參加部門會議。</li></ul> 
</div>
<div></div>萬豪國際集團致力於成為平等提供就業機會的雇主，歡迎所有人並為其提供入職機會。我們積極營造包容的環境，尊重並讚揚各員工的獨特背景。我們的最大優勢在於全體員工豐富文化、才能和經驗的融合。我們承諾所有受法律保護之基礎上的零歧視，包括身障、退役身分或受其他適用法律保護的其他情況。
威斯汀酒店致力於幫助賓客在需要時重掌旅途節奏，提升健康感受，支持他們時刻呈現最佳自我狀態。作為專注賓客身心健康平衡的飯店品牌典範，我們需要熱情敬業的飯店團隊將獨到的品牌理念融入待客體驗，也希望員工在飯店內外接納並踐行健康生活方式。我們希望您充滿熱情活力、積極樂觀、勇於探索，如果您也認同並倡導健康生活理念，我們誠邀您與威斯汀攜手共謀發展。從這裡揚帆啟程，發揮個人價值，追求人生目標，加入卓越國際團隊，展現真我風采。</div></div>

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