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front office supervisor

Hilton

<div>Front Office Supervisor
Position Purpose
To be a passionate host and highly collaborative member of the Guest Operations team, assisting the Front Office Team Leader and Guest Operations Manager in leading the department, developing a high performing guest operations team, and delivering brand-specific customer experiences (mainly in FO but also across Guest Operations).
Duties &amp; Key Responsibilities<ul><li>Come to work every day with a smile on your face
</li><li>Execute duties as assigned by the Guest Operations Manager and GM</li><li>Work within the FO team and carry out the same roles like our FO Hosts, but take on additional &lsquo;supervisor&rsquo; responsibilities</li><li>Be a role model for others concerning brand-specific behaviours and passionate, friendly guest service</li><li>Assist in providing a positive work environment to Front Office team members that allows everyone to thrive and fulfil their potential</li><li>Supervise and support FO Hosts in delivering outstanding, brand unique customer service in all shifts (early, late, night)</li><li>Be willing to roll up your sleeves and help in other departments during busy periods and as required</li><li>Regularly attend mandatory F&amp;B service trainings to be ready to work shifts in F&amp;B service if required. Duties of a FO Supervisor who is scheduled to work in F&amp;B can also include the order-taking, delivery of any food and/or beverage items, and clearing of tables</li><li>Monitor Guest Feedback (SALT; Social Reviews) in every shift and initiate corrective actions immediately if necessary, to ensure positive guest experiences in our hotels at all times</li><li>Plan and train new and existing FO and F&amp;B Hosts on processes, products, systems and brand-specific guest service delivery as per guidance of the FO Team Leader and Guest Ops Manager</li><li>Be a positive and very active contributor in meetings (e.g. Huddles) with the FO team to help achieve / maintain a high level of trust &amp; engagement</li><li>Volunteer to participate in company campaigns such as Travel with Purpose and become an outstanding Brand Ambassador</li></ul><ul><li>
Every 6 months, rotate to a new &lsquo;Champion&rsquo; area (e.g. Hilton Honors, CleanStay, rostering) &ndash; our supervisors are responsible for taking ownership of their specialist area and ensuring the hotel is meeting and exceeding expectations in relation to this</li><li>
Coach 2 &ndash; 4 guest experience team members, as assigned on a rotating six month schedule</li><li>
In regular (e.g., monthly) departmental leadership meetings, update HOD and/or Team Leader on the performance and progress of &lsquo;coachees&rsquo; and suggest development opportunities for them in the coming months</li><li>
On-board and supervise assigned &lsquo;coachee&rsquo; team members, ensuring execution of agreed development or performance improvement actions</li><li>
Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly and in a brand-specific manner</li><li>
Close guest transactions in FO effectively, solicit feedback, and deliver a memorable brand-specific goodbye (Check out)</li><li>
Provide constructive suggestions/feedback to the GOM and FO Team Leader on products and processes</li></ul>
What are we looking for? 
A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Front Office experience in the hotel, leisure, and/or retail sector</li><li>
Strong commercial/business awareness and demonstration of sales capabilities</li><li>
Calm, organized work ethic with the ability to prioritize and meet deadlines</li><li>
Excellent supervisory, inter-personal, and communication skills</li><li>
A passion for delivering exceptional levels of Guest service</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
A relevant supervisory/management certificate/diploma or degree</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Supervisor

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25139787
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
 
 
 Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 1 year of related work experience.
 
 
 Supervisory Experience: At least 1 year of supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
</div>

<div>Additional Information 
Job Number25139787 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
#LI-NS1</div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Gulf Court Hotel

We are currently looking for young, Energetic, Dynamic &amp; experienced candidate to join the Front Office Department.Main responsibilities:&middot; Consistently offer professional, friendly and engaging service&middot; Customer Satisfaction (Guest Feedback, Social Media Review).&middot; Showing Initiative, Problem Solving, Staff Training, Team Leading.&middot; Assist guests regarding hotel facilities in an informative and helpful way&middot; Respond to each Guest who approaches the Reception Desk&middot; Drive rate through up-selling room brands&middot; Follow department policies, procedures and service standards&middot; Manages and motivates the Front Office team in order to provide a high standard of service for customers.&middot; Financial Performance (Up selling, Room Revenue, Operation Auditing).&middot; Welcomes guests and fosters customer loyalty through his/her friendly manner.&middot; Develops high quality relationships with guests throughout their stay.&middot; Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.&middot; Provide high level of customer service and maintain a high profile in the day to day front office operations.&middot; Ensure that personalized service is offered to each and every guest.&middot; Prepare monthly and daily revenue report and circulate to all HOD's.&middot; Prepare Room revenue and occupancy forecast take action on rate strategies.&middot; Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.&middot; Have a good knowledge of all systems and standard operating procedures of front office.&middot; Ensures that guest documentation and information is available and up-to-date.&middot; Follow all safety policies&middot; Other duties as assignedQualifications:&middot; Proficiency in English and Arabic(verbal and written), additional language an asset&middot; Previous customer related experience preferred&middot; Previous Opera experience required&middot; Computer literate in Microsoft Window applications an asset&middot; Must possess a professional presentation&middot; Strong interpersonal and problem solving abilities&middot; Highly responsible &amp; reliable&middot; Ability to work well under pressure in a fast paced environment&middot; Ability to work cohesively with fellow colleagues as part of a team&middot; Ability to focus attention on guest needs, remaining calm and courteous at all timesRequirements:&middot; Only Hotel Experience preferred&middot; Nature and length of previous experience: 5-10 years of experience in similar field&middot; University Qualifications: Bachelor's degree&middot; Specialist knowledge: Proficiency in MS office&middot; Language Fluency: English and Arabic&middot; Current Location: BahrainJob Types: Full-time, Contract, PermanentPay: BD500.000 - BD850.000 per monthApplication Question(s):<ul><li>Nationality?</li><li>If hired when can you join?</li><li>Have you used OPERA system kindly describe with hotel?</li><li>Gender?</li><li>Current Location?</li><li>Current Salary?</li><li>Which Hotel have you worked?</li><li>Are you in Bahrain?</li></ul>Education:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Hotel: 5 years (Preferred)</li><li>Asst. Front Office Manager: 5 years (Preferred)</li><li>OPERA: 5 years (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li><li>Arabic (Preferred)</li></ul>

Front Office Manager (Hotel Experience & In Bahrain Only)

Nordic Holdings

can work immeditelyRoles of Housekeeping Room Attendant<ul><li>Guest Room Cleaning &amp; Maintenance</li><li>Clean and tidy guest rooms daily (bed making, vacuuming, dusting, sanitizing surfaces).</li><li>Change linens, towels, and replenish room supplies (toiletries, water, coffee/tea, etc.).</li><li>Ensure bathrooms are spotless, sanitized, and well-stocked.</li><li>Guest Service</li><li>Respond politely to guest requests for extra items (pillows, towels, amenities).</li><li>Maintain a professional and friendly attitude towards guests.</li><li>Respect guest privacy and follow &ldquo;Do Not Disturb&rdquo; signs.</li><li>Room Inspection &amp; Reporting</li><li>Report maintenance issues (broken furniture, lighting, plumbing problems) to the supervisor.</li><li>Inform the housekeeping office of lost &amp; found items.</li><li>Ensure rooms meet hotel standards before handing over to Front Office.</li><li>Health &amp; Safety</li><li>Follow proper cleaning and sanitation standards to maintain hygiene.</li><li>Use cleaning chemicals safely and follow hotel safety procedures.</li><li>Teamwork &amp; Communication</li><li>Coordinate with housekeeping supervisors and other attendants.</li><li>Work closely with Front Office to update room status (vacant, occupied, cleaned, ready for check-in).</li><li>Assist colleagues in peak times to ensure smooth hotel operations.</li><li>Professional Conduct</li><li>Maintain neat appearance and wear proper uniform.</li><li>Uphold hotel rules, policies, and code of conduct.</li><li>Protect guest belongings and maintain confidentiality.</li></ul>Job Type: Full-time

Housekeeping Room Attendant

OPERA SYSTEM KNOWLEDGEHOTEL EXPERIENCE<ul><li>nsure the smooth running of service when you are on duty.</li><li>Promote a professional and hospitable image to the guest. Give full cooperation to any guest requiring assistance with a prompt, caring and helpful attitude.</li><li>Be flexible in assisting around the Hotel in response to business and guest needs.</li><li>Maintain regular and efficient communication relating to your shift and attend all hotel meetings as required.</li><li>Assist with the personnel and training function in the hotel, taking on specific responsibilities in this area.</li><li>Take on supervisory responsibilities in specific departments as required and assist in all Catering areas operationally.</li><li>Assist in the training and induction of new staff in conjunction with the Heads of Department.</li><li>Ensure the security of the hotel, stocks and keys at all times whilst on duty.</li><li>Assist the Operations manager in complying with legal obligations in relation to Health &amp; Safety. Ensure that risk assessments are carried out and reviewed regularly.</li><li>Identify and report maintenance requirements/hazards in the workplace.</li><li>Assume responsibility whilst on duty for any emergency situations in line with procedures.</li><li>Attend any training meetings as required.</li></ul>Job Type: Full-time

DUTY MANAGER

Single Origin

Supervisor Barista Location: Isa Town, Kingdom of BahrainAbout Us: Single Origin is an artisan bakery and caf&eacute; passionate about delivering fresh, handcrafted baked goods and specialty coffee experiences. We pride ourselves on quality, creativity, and heartfelt service, creating a welcoming space for our customers and team alike.Position Overview: We are seeking an experienced, motivated, and leadership-driven Supervisor Barista to oversee our Front of House (FOH) operations. The ideal candidate will combine a passion for specialty coffee and hospitality with strong supervisory skills, ensuring smooth daily operations, excellent customer experiences, and effective management of the FOH team. This role is the main point of contact for FOH staff and reports directly to the founder.Key Responsibilities:<ul><li>Supervise and support the FOH team, ensuring high standards of service and professionalism at all times.</li><li>Act as the first point of contact for customer feedback and complaints, resolving issues promptly and respectfully.</li><li>Oversee daily FOH operations, ensuring efficiency, cleanliness, and smooth service flow.</li><li>Assist in staff training, mentoring, and performance monitoring to build a strong and motivated team.</li><li>Handle staff scheduling and ensure adequate coverage during peak and off-peak hours.</li><li>Maintain knowledge of caf&eacute; menu, products, and seasonal offerings to support staff and assist customers.</li><li>Ensure proper use, care, and cleanliness of coffee equipment and FOH areas.</li><li>Communicate directly with the founder regarding operational updates, customer concerns, and staff performance.</li><li>Lead by example by providing excellent coffee service and hospitality.</li></ul>Requirements:<ul><li>Proven experience as a Barista with prior supervisory or team leader responsibilities.</li><li>Strong leadership, communication, and organizational skills.</li><li>Ability to remain calm and solution-oriented in high-pressure situations.</li><li>Excellent customer service and conflict-resolution skills.</li><li>High attention to detail and commitment to quality.</li><li>Flexibility to work varied shifts, including weekends and evenings.</li></ul>Preferred Qualifications:<ul><li>Bahraini National, registered in MLSD or qualified to register, or transferrable work visa for expats.</li><li>Diploma or relevant hospitality training is an advantage.</li><li>Previous experience in specialty coffee shops or artisan caf&eacute;s is a must.</li></ul>What We Offer:<ul><li>Competitive salary .</li><li>Staff discounts on bakery and caf&eacute; products.</li><li>Training and leadership development opportunities.</li><li>Supportive and dynamic working environment.</li></ul>How to Apply: Interested candidates can send their CV and a brief cover letter to [hr@so-bh.com] with the subject line &ldquo;Supervisor Barista Application&rdquo;.What We Offer:<ul><li>Competitive salary and service tips.</li><li>Staff discounts on bakery and caf&eacute; products.</li><li>Training and career growth opportunities.</li><li>Positive, dynamic, and supportive work environment.</li></ul>How to Apply: Interested candidates can send their CV and a brief cover letter to [hr@so-bh.com] with the subject line &ldquo;Barista &amp; Front of House Application&rdquo;. ONLY BAHRAINIS OR EXPATS LIVING IN BAHRAINJob Type: Full-timeApplication Question(s):<ul><li>Supervised staff before and has strong personality</li></ul>Experience:<ul><li>F&amp;B: 3 years (Required)</li></ul>

Supervisor Barista & Front of House

Explore 246+ Front office supervisor in Bahrain this September. Find roles across top companies and apply now to boost your career.

246 front office supervisor jobs IN Bahrain

Front Office Supervisor

Front Office Supervisor

Front Office Supervisor

Front Office Manager (Hotel Experience & In Bahrain Only)

Housekeeping Room Attendant

DUTY MANAGER

Supervisor Barista & Front of House