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buyer, partnerships associate (visitor) - jeddah, head office Jobs in Jeddah Saudi Arabia

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front office supervisor room controller

Rixos

<div>Company Description 
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. 
Job Description<ul><li> 
Prepare for daily arrivals in terms of room allocation, amenities and special requests of Guests.</li><li>
Register and process check in for all arrivals.</li><li>
Update and check guest information into the computer after a complete check in.</li><li>
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests&rsquo; departure.</li><li>
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.</li><li>
Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Check and convey message to Guests.</li><li>
Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned.</li><li>
To check the paymaster and feed back FOM.</li><li>
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.</li><li>
Check Hotel situation, occupancy, functions, groups, MIPs/VIPs.</li><li>
File daily reception report and documents systematically</li><li>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li><li>
Review and update Logbook</li><li>
Check equipments</li><li>
Be Smart, well groomed and maintain a friendly and cheerful disposition all the times</li><li>
Oversee the day to day operations</li><li>
Report regularly on happening to Asst. FO/FOM</li><li>
Monitor Employees performance/ Coaching</li><li>
Fire Procedure</li><li>
First Aid Procedures</li><li>
Handle guest complaints and report to manager</li><li>
Implement and coordinate the Front Office OSM</li><li>
Perform as per Standards and in line with the Rixos the palm procedures.</li><li>
Proper grooming at all times</li><li>
Attend training classes as per schedule</li><li>
Show fullest cooperation and respect within the team and other departments</li><li>
Is aware of the daily activities and has product knowledge of all the hotel facilities</li></ul> 
Additional Information</div>

Front Office Supervisor (Room Controller)

Hilton

<div>Front Office Superhero (Supervisor)
A Front Office Superhero supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities. 
What will I be doing? 
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Supervise Front Desk operations during your assigned shift to a consistently high standard</li><li>
Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events</li><li>
Advise your shift team of any special events or VIP Guests in the hotel that day</li><li>
Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work</li><li>
Maximize sales revenues through up-selling and marketing program</li><li>
Manage Guest requests, inquiries, and complaints promptly and completely</li><li>
Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service</li></ul>
What are we looking for? 
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Front Office experience in the hotel, leisure, and/or retail sector</li>
<li>Strong commercial/business awareness and demonstration of sales capabilities</li>
<li>Calm, organized work ethic with the ability to prioritize and meet deadlines</li>
<li>Excellent supervisory, inter-personal, and communication skills</li>
<li>A passion for delivering exceptional levels of Guest service</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>A relevant supervisory/management certificate/diploma or degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Superhero (Supervisor)

<div>Front Office Host (Receptionist)
A Front Office Host provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
What will I be doing? 
As Front Office Host, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Office Host contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:<ul><li>
Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li><li>
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li><li>
Demonstrate a high level of customer service at all times</li><li>
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li><li>
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Follow company brand standards</li><li>
Assist other departments, as necessary</li></ul>
What are we looking for? 
Front Office Host serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous experience in a customer-focused industry</li><li>
Completed high school certificate or equivalent</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Previous experience in cash handling</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Office Host (Receptionist)

<div>Company Description 
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. 
Job Description<ul><li> 
Recommends changes in policies, methods, equipment on staff to improve Departmental standards/ productivity and ensures implementation on the same.</li><li>
Helps EHK in the implementation of major changes in all hotel areas, to achieve organizational objectives.</li><li>
Assist in preparing operational and expenditure budgets for Housekeeping.</li><li>
Coordinates repair and maintenance schedules of rooms.</li><li>
Responsible for usage of all departmental master keys and mini bar keys.</li><li>
Guides and advises EHK on key performance indicators of employees in the department and ensures measurement of the same.</li><li>
Conducts daily meetings with Supervisors</li><li>
Conducts a departmental communication meetings with housekeeping team</li><li>
Conducts and records inventories, supplies, lost &amp; found, linen for F&amp;B and room linen</li><li>
Ensures cleanliness and hygiene standards in all hotel areas.</li><li>
Recommends aesthetic standards for quality up gradation of Housekeeping products, amenities and services.</li><li>
Ensures adherence to company and hotel policies on all departmental employees.</li><li>
Checks and controls the availability and proper usage of supplies &amp; material..</li><li>
Ensures maintenance and upkeep of garden areas and indoor/ outdoor plants as per international standards.</li><li>
Ensures aesthetic standards of flower arrangements in the hotel.</li><li>
Ensures quality laundering and dry cleaning of guest and house linen through effective coordination of laundry department</li><li>
Ensures adherence to international standards of hygiene and cleanliness in all areas (guest, heart of the house).</li><li>
Controls, request and purchases guest room and other supplies in order to maintain established par</li><li>
Ensures daily inspection of guest rooms and for VIP arrival</li><li>
Ensures check list for room inspection is done daily by supervisor</li><li>
Prepares duty roaster for all housekeeping employees of different sections.</li><li>
Prepare budget, inventories, monthly profit and loss report.</li><li>
Overseas the linen room and ensures smooth uniform and linen exchange.</li><li>
Organisation of Housekeeping and Laundry</li><li>
Compilation of and adherence to financial budgets within her/his field.</li><li>
Co-operation with hotel&rsquo;s Front Office and Engineering.</li><li>
The following duties within frame of work: General / Miscellaneous.</li><li>
Be fully aware of the Talk of the Walk for the day</li><li>
Proper grooming at all times</li><li>
Attends behavioural and vocational training in work related areas so as to enhance and develop multifunctional skills.</li><li>
Show fullest cooperation and respect within the team and other departments</li><li>
Is aware of the daily activities and has product knowledge of all the hotel facilities.</li></ul> 
Additional Information</div>

Assistant Public Area Manager

<div>Company Description 
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. 
Job Description 
<ul><li>
Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.</li><li>
Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)</li><li>
Register and process check in/out for all VIPs guests efficiently and professionally.</li><li>
Escort VIP gussets to their rooms.</li><li>
Update guest information into the computer after a complete check in.</li><li>
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests&rsquo; departure.</li><li>
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed</li><li>
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Ensure that all messages, mails and packages are delivered to the guest room.</li><li>
Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.</li><li>
Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>
Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently &amp; courteously.</li><li>
Follow up with Bell desk regards shuttle Bus.</li><li>
Daily courteous calls to VIP rooms, so too with other guests.</li><li>
Report any unusual occurrences or requested to manager.</li><li>
Be aware of the hotel accident Prevention Policies.</li><li>
Ensure the cleanliness and neatness of front office area.</li><li>
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day</li><li>
Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>
Re-announce VIP rooms to Housekeeping and F&amp;B departments.</li><li>
Check if all departure details for the day have been taken, as well as for the next day.</li><li>
To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.</li><li>
Check VIP rooms after amenities are placed.</li><li>
Coordinate with the lobby manager regards arrival &amp; departure transport arrangements for the day.</li><li>
File daily guest relations report and documents systematically.</li><li>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li><li>
Co-ordination and information with the Front Office, Housekeeping, F&amp;B and especially with the General Manager regarding MIPs and VIPs.</li><li>
Reviews Guest Comments daily and takes contact if necessary and possible with the guest for direct action.</li><li>
To effectively handle all guest complaints concerning the Front Office in co-ordination with the Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager where necessary.</li></ul> 

Qualifications 
University Degree in Hotel Management , fresher or a minimum of 1 year experience in a similar role in a 5 star hotel. 
Additional Information</div>

Guest Relations Agent (Saudi National)

Accor

<div>Company Description 
Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills &amp; knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills &amp; knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training.
Hospitality is a work of heart,
 
Join us and become a Heartist&reg;. 
Job Description 
Duties &amp; Responsibilities<ul><li>
Guest Welcome &amp; Departure:<ul><li>
Greet and welcome guests in a professional, friendly, and warm manner, embodying the brand's hospitality standards.</li><li>
Efficiently perform guest check-in procedures, including verifying reservations, collecting necessary information, assigning rooms, and issuing keys.</li><li>
Handle guest check-out procedures, including preparation of bills, processing payments (cash, credit card, foreign currency), and ensuring settlement.</li></ul></li><li>
Reservations Management:<ul><li>
Manage online, phone, and walk-in reservations, including modifications and cancellations, accurately inputting and retrieving information from the hotel's property management system (Opera).</li><li>
Understand room status, room types, rates, and hotel facilities to make appropriate room selections and effectively manage inventory.</li></ul></li><li>
Guest Services &amp; Communication:<ul><li>
Serve as the central point of contact for all guest inquiries, requests, and concerns.</li><li>
Provide guests with accurate information about hotel amenities, services, rates, promotions, and local attractions/transportation.</li><li>
Manage the hotel switchboard, answer phone calls professionally, and relay messages accurately.</li><li>
Address guest complaints and issues promptly, professionally, and to the guest's satisfaction, escalating to the supervisor or manager when necessary.</li><li>
Handle special requests (e.g., room changes, VIP services) whenever possible and ensure they are coordinated with relevant departments.</li></ul></li><li>
Inter-Departmental Coordination:<ul><li>
Work closely with the Housekeeping department to ensure room readiness, manage room status discrepancies, and arrange for special guest needs.</li><li>
Coordinate with Reservations, Concierge, Bell Desk, and other departments to ensure a seamless and positive guest experience.</li><li>
Communicate group arrival details and special requirements to the Sales and other relevant departments.</li></ul></li><li>
Administrative &amp; Financial Duties:<ul><li>
Process and verify guest payments and financial transactions accurately.</li><li>
Maintain updated records of bookings and payments.</li><li>
Perform night audit procedures, if assigned to a night shift, and balance financial reports.</li><li>
Maintain key control and security for guests and the hotel.</li></ul></li><li>
Sales &amp; Revenue Generation:<ul><li>
Use suggestive selling techniques to upsell higher-rated rooms and promote hotel facilities and services (e.g., dining, spa).</li></ul></li><li>
Accomplishes the following :</li></ul><ul><li>
Room charge.</li><li>
Daily check list.</li><li>
Blocked room list for HK;</li><li>
Work order for signature of Asst. Front Office Manager</li><li>
Performs other duties as may be assigned.</li></ul> 

Qualifications 
<ul><li>
Tamayyaz Program is for Saudi Nationals Only.</li><li>
Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.</li><li>
Basic English skills are a must.</li><li>
Strong passion for the Hospitality Field.</li><li>
Excellent interpersonal and communication skills.</li><li>
Is a team player that contributes to and proactively assists co-workers.</li><li>
Ability to work a flexible roster depending on departmental needs.</li><li>
Ability to focus attention on guest needs, always remaining calm and courteous.</li></ul>
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 
Additional Information 
Your team and working environment: 
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture 
Note: Customization may be included for any specific local or legislative requirements, such as work permits 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Tamayyaz Guest Service Agent Saudis Only

<div>Company Description 
Established in 2000 in Turkey, Rixos pioneers the &lsquo;ALL Inclusive, ALL Exclusive&rsquo; concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. 
Job Description<ul><li> 
Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.</li><li>
Keep Mis-en-place ready for VIP arrival (Reg.-cards, room keys, welcome drink)</li><li>
Register and process check in/out for all VIPs guests efficiently and professionally.</li><li>
Escort VIP gussets to their rooms.</li><li>
Update guest information into the computer after a complete check in.</li><li>
Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests&rsquo; departure.</li><li>
Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed</li><li>
Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time</li><li>
Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up</li><li>
Handle issuance of guest room key cards and ensure effective control for guest security.</li><li>
Ensure that all messages, mails and packages are delivered to the guest room.</li><li>
Assist at the Information counter, Foreign Exchange and Business centre, as and when assigned.</li><li>
Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.</li><li>
Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently &amp; courteously.</li><li>
Follow up with Bell desk regards shuttle Bus.</li><li>
Daily courteous calls to VIP rooms, so too with other guests.</li><li>
Report any unusual occurrences or requested to manager.</li><li>
Be aware of the hotel accident Prevention Policies.</li><li>
Ensure the cleanliness and neatness of front office area.</li><li>
Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day</li><li>
Check Hotel situation, occupancy, functions, groups, VIPs.</li><li>
Re-announce VIP rooms to Housekeeping and F&amp;B departments.</li><li>
Check if all departure details for the day have been taken, as well as for the next day.</li><li>
To arrange for bouquets, cake and cards in case of guest&rsquo;s anniversary and birthdays.</li><li>
Check VIP rooms after amenities are placed.</li><li>
Coordinate with the lobby manager regards arrival &amp; departure transport arrangements for the day.</li><li>
File daily Guest Relations report and documents systematically.</li><li>
At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.</li><li>
Co-ordination and information with the Front Office, Housekeeping, F&amp;B and especially with the General Manager regarding MIPs and VIPs.</li><li>
Reviews Guest Comments daily and takes contact if necessary and possible with the guest for direct action.</li><li>
To effectively handle all guest complaints concerning the Front Office in co-ordination with the Assistant Guest Relations Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager where necessary.</li></ul> 
Additional Information</div>

Lobby Hostess (Saudi National)

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