operations manager, fulfilment center operations Jobs in Cairo Egypt

operations manager, fulfilment center operations

sales supervisor

area manager, fulfillment center Jobs in Cairo Egypt

area manager, fulfillment center

area manager, fulfillment center operations , cai6 Jobs in Cairo Egypt

area manager, fulfillment center operations , cai6

associate manager - supply chain Jobs in Cairo Egypt

associate manager - supply chain

fullfilment center supervisor

Amazon

<div>
 
 Description
 
 
 
 We&rsquo;re expanding our team within Amazon Operations! If you&rsquo;re interested in joining a business where you can have fun, achieve amazing results and put smiles on people&rsquo;s faces, this could be the role for you.
 
 
 You will oversee the shift management in one of our first mile fulfilment centers, middle mile sortation centers or final mile delivery stations. Our Operations Specialists drive the pulse of our operations on the ground and play a key role in getting our customers&rsquo; orders out to them in every step of the chain.
 
 
 This is a varied, challenging role and every day is different!
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Create and cultivate a safe working environment by identifying safety opportunities across your work area
 </li>
 <li>
 Manage and train our Associates to help deliver the best service for our customers
 </li>
 <li>
 Ensure that customer orders are fulfilled in line with quality and safety guidelines
 </li>
 <li>
 Continuously provide critical shift related information to frontline management and operators
 </li>
 <li>
 Adjust labor allocation throughout your shifts to meet and exceed plans and forecasts
 </li>
 <li>
 Engage with support functions and/or other departments to address common issues or needs in key areas of performance e.g. process area readiness, 5S, safety, training
 </li>
 <li>
 Help to solve logistics and supply chain challenges through data analysis, innovation and process optimization
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 1+ years of Microsoft Office products and applications experience
 </li>
 <li>
 High school or equivalent
 </li>
 <li>
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 </li>
 <li>
 Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 </li>
 <li>
 Experience managing medium to large teams.
 </li>
 <li>
 </li>
 <li>
 Experience working with data analysis and/or making decisions based on analysis.
 </li>
 <li>
 If you are engaging, innovative, supportive, problem solver, and you worked in fast paced environment we want to hear from you
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3112530
</div>

Fullfilment Center Supervisor

Altibbi

<div>
 Are you a motivated professional with experience in call center operations and telemarketing?
 
 
 Altibbi &mdash; the leading digital health platform in the Middle East &mdash; is looking for a Call Center Supervisor to join our dynamic Cairo team!
 
 
 The ideal candidate will be responsible for performance monitoring, coaching, and driving KPIs to meet and exceed subscription, conversion, or sales targets. This role requires strong leadership, analytical thinking, and the ability to motivate teams in a high-pressure, fast-paced environment, preferably with a background.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Supervise, support, and motivate a team of call center agents to achieve acquisition or sales targets.
 </li>
 <li>
 Monitor individual and team performance metrics (e.g., conversion rates, calls per hour, subscriptions closed).
 </li>
 <li>
 Conduct regular performance reviews and one-on-one coaching sessions.
 </li>
 <li>
 Enforce adherence to quality standards and sales scripts.
 </li>
 <li>
 Ensure daily, weekly, and monthly targets are communicated and tracked.
 </li>
 <li>
 Identify underperformers and work with them to improve productivity and achievement.
 </li>
 <li>
 Schedule shifts and manage real-time coverage to ensure operational efficiency.
 </li>
 <li>
 Ensure accurate and timely reporting of team metrics and progress to upper management.
 
 
 </li>
 </ul>
 Qualification &amp; Requirements
 
 
 <ul>
 <li>
 Proven experience as a team leader or supervisor in a target-driven call center (minimum 2-3 years).
 </li>
 <li>
 Medical background (education, training, or experience in healthcare, pharmaceuticals, medical services, etc.) is highly preferred.
 </li>
 <li>
 Familiarity with health-related terminology, patient communication practices, or telehealth systems.
 </li>
 <li>
 Strong knowledge of customer acquisition processes, outbound sales, or telesales.
 </li>
 <li>
 Familiarity with CRM systems
 </li>
 <li>
 Excellent communication, motivational, and interpersonal skills.
 </li>
 <li>
 Good analytical and reporting abilities
 </li>
 <li>
 Average to good English communication skills
 </li>
 <li>
 Proficient in MS Office
 </li>
 <li>
 Flexible, organized, and able to work under pressure
 </li>
 <li>
 A bachelor&rsquo;s degree is a must.
 
 
 </li>
 </ul>
 Why Join Altibbi?
 
 
 At Altibbi, we&rsquo;re redefining access to healthcare through technology &mdash; serving millions of users across the region. Join a passionate team that believes in innovation, growth, and impact.
</div>

Call Center Supervisor

<div>
 
 Description
 
 
 
 The Learning Associate is responsible for the coordination and execution of training for all process paths in the Fulfillment Center. Learning Associates evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success training plans and supporting the needs of the Fulfillment Center workforce.
 
 
 Key job responsibilities
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Act as a supervisor for Instructors and Peer Trainers with new hires
 </li>
 <li>
 Deliver Instructor training, observation and coaching
 </li>
 <li>
 Ensure training records are kept up to date through the console
 </li>
 <li>
 Ensure training materials are kept and delivered against the standard and provide a positive learning experience
 </li>
 <li>
 Use and analyze data on a daily basis to improve New Hire (NH) learning experience
 </li>
 <li>
 Feedback to Instructors and Peer Trainers on their delivery NH groups performance
 </li>
 <li>
 All tests/ audits are completed and responses are tracked
 </li>
 <li>
 Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements
 </li>
 <li>
 Work with operations on a skill matrix to highlight gaps for critical role training
 </li>
 <li>
 Support operations with the delivery of critical role training
 </li>
 <li>
 Improve processes from gathering feedback and analyzing data
 </li>
 <li>
 Support the recruitment of Instructors and Peer Trainers
 </li>
 <li>
 Attend meetings when required and provide information required
 </li>
 <li>
 Work in partnership with the agency managers to improve new hire performance
 </li>
 <li>
 Support projects with feedback and improvements
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 High school or equivalent
 
 
 Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
 
 
 Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
 
 
 Work 45 hours/week, and overtime as required
 
 
 
 Preferred Qualifications
 
 
 
 1+ years of Microsoft Office products and applications experience
 
 
 English level B2 &ndash; Upper-Intermediate, Comfortable in professional setting, Customer-facing roles, written &amp; spoken communication
 
 
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3010628
</div>

Learning Associate

The American University in Cairo

<div>
 
 
 Reports to:
 
 Manager, Programming and Training
 
 
 
 
 
 
 Purpose:
 
 
 
 The Office of Residential Life (ResLife) aims to provide a safe, secure, healthy, and positive living environment in AUC&rsquo;s residences that enhances student development and learning. The position of resident officer is a live-in professional who is the link between the residents, the student resident advisors (RAs) and the Residential Life office. The responsibility of the officer is to manage administrative and operational functions in the assigned residence buildings or apartments and provide services directly to students, such as personal and disciplinary counseling, and social or educational events or activities. The officer should maintain a balance between administrative workload and student interactions and create an environment where students develop independence and learn to live supportively with others by providing service and programs.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 
 Supervision and Management
 
 
 <ul>
 <li>
 Supervises a team of RAs, playing an integral role in supporting students living at the residences
 </li>
 <li>
 Leads the RA team to attend to emergencies and crises 24/7, in coordination with the Manager, Programming and Training.
 </li>
 <li>
 Ensures that AUC and ResLife policies, rules and regulations are respected, followed and enforced
 </li>
 <li>
 Reports all findings and violations, and submits official reports to their direct supervisor to refer cases to the Office of the Dean of Students
 </li>
 <li>
 Oversees the reporting of programming best practices, challenges, as well as conduct cases, or incident issues related to vulnerable residents
 </li>
 <li>
 Maintains integrity in sharing information and respect confidential information
 </li>
 <li>
 Researches and implements various professional development opportunities to RAs, including but not limited to semester-based training, onboarding and co-curricular development
 </li>
 <li>
 Provides RAs with the necessary mentoring and support to work effectively and efficiently
 </li>
 <li>
 Establishes an efficient communication channel between the students, RAs and staff members to ensure the most effective methods of problem solving
 </li>
 <li>
 Develops knowledge of campus and community resources to ensure timely and efficient referrals when appropriate
 </li>
 <li>
 Conducts routine inspections on rooms and residents
 </li>
 </ul>
 
 
 Programming and Community Building
 
 
 <ul>
 <li>
 Assists in the planning, design and implementation of the semester programming calendar that cater to students' living learning communities and personal development
 </li>
 <li>
 Conducts a needs-assessment and solicits RFPs from external vendors to provide RA training
 </li>
 <li>
 Designs, plans and implements orientation sessions for an average of 150-200 student residents every semester to facilitate the transition to living at the AUC residences
 </li>
 <li>
 In coordination with their direct supervisor, the Resident Officer establishes and maintains communication with students living in the AUC residences through individual outreach and community meetings
 </li>
 <li>
 Collaborates with student leaders and relevant stakeholders on campus to create engaging programs and offer resources to better serve student residents
 </li>
 <li>
 Manages roommate disagreements, well-being issues, personal crisis and other concerns, though direct interaction with student residents and referrals to the appropriate channels
 </li>
 <li>
 Plans and participates in development conferences hosted by international institutions, such as The Association of College and University Housing Officers-International, National Association of Student Personnel Administrators, and others
 </li>
 <li>
 Partners with Student Life and non-Student Life offices and programs, such as First Year Program, Office of the Dean of Student, Office of Student Accessibility, Security Office, Faculty Housing, Office of Institutional Equity, Athletics, Center of Student Wellbeing, Peer Tutoring Center, Career Center, Office of Alumni Engagement, a
 </li>
 <li>
 Supports residents in adjusting to the University&rsquo;s environment through various forms of spontaneous check-ins and interactions
 </li>
 <li>
 Oversees the reporting of programming best practices, challenges, as well as conduct cases, or incident issues related to vulnerable residents and others
 </li>
 <li>
 Gathers feedback and assesses success of ResLife programming and training
 </li>
 <li>
 Understands and fosters the culture of community living, and creates a sense of belonging, in the AUC residences, through intentional interactions, programs, and informal gatherings.
 </li>
 <li>
 Provides opportunities for residents to develop interpersonal and life skills, such as time management, communication, conflict resolution, health management, and more through workshops and tailored programs
 </li>
 </ul>
 
 
 Health, Safety and Well-being
 
 
 <ul>
 <li>
 Assists the security, receptionists, and relevant campus partners in cases of emergencies and problems
 </li>
 <li>
 Establishes a safe and inclusive environment for all students to foster connections among residents
 </li>
 <li>
 Responds to residents' concerns related to residences, relocation, homesickness, and any basic well-being related matters
 </li>
 <li>
 Supports residents in adjusting to the University&rsquo;s environment through various forms of spontaneous check-ins and interactions
 </li>
 </ul>
 
 
 Administrative Tasks
 
 
 <ul>
 <li>
 Assists their direct supervisor in the recruitment, training and evaluation process of RAs
 </li>
 <li>
 Manages operational functions for the dorms such as damage assessment, reporting, maintenance requests, conducting room checks, reporting and following up on housekeeping
 </li>
 <li>
 Manages financial settlements and budgeting for programs and ensures collecting and submitting the proper documentation
 </li>
 <li>
 Supports the Management of programming and training budgets, including all Request for proposal, external vendor negotiations, excursion arrangements, and payment settlements
 </li>
 <li>
 Designs different promotional material like flyers and brochures, and enhances outreach and communication by promoting programs and initiatives through social media
 </li>
 <li>
 Co-leads the communication strategy the Office of Residential Life including signage, digital or printed promotional material and engagement through virtual social platforms such as Instagram
 </li>
 <li>
 Designs and implements informative and visually appealing signage throughout the residence halls, including directional signs, program posters, safety notices, and signs for communal or recreational rooms
 </li>
 <li>
 Initiates the adoption of recent technology and software programs that would facilitate the monitoring of resident engagement
 </li>
 <li>
 Assists ResLife administrators in planning for summer renovations, making recommendations for the purchase of furnishings and equipment, recommending improvements of housekeeping services, and preventative maintenance and safety measures
 </li>
 <li>
 Proactively and reactively responds to unnecessary or unreasonable building or apartment damages and vandalism
 </li>
 <li>
 Performs any other duties requested by the Office of Residential Life
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 Minimum Education Requirements:
 
 
 <ul>
 <li>
 University degree, preferably AUC graduate
 </li>
 </ul>
 
 
 
 
 
 Experience:
 
 
 <ul>
 <li>
 A minimum of seven to nine years of experience with three years in an educational or cultural institution, preferably in providing services and advising to students
 </li>
 <li>
 Study abroad experience is a plus
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 
 
 Leadership
 
 :
 
 <ul>
 <li>
 Initiative taker
 </li>
 <li>
 Ability to lead diverse teams in complex interpersonal environments
 </li>
 <li>
 Ability to make clear, informed decisions
 </li>
 <li>
 Demonstrated capacity to work confidently and effectively in an international environment and multicultural setting with diverse groups
 </li>
 <li>
 High efficiency in all aspects of crisis management, including the ability to work collaboratively with others in managing crises
 </li>
 <li>
 Proficiency in balancing multiple duties and responsibilities
 </li>
 </ul>
 
 
 Technical
 
 
 <ul>
 <li>
 Excellent computer skills in word processing, spreadsheet, and media programs.
 </li>
 <li>
 Communication and soft skills
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 <li>
 A positive attitude, strong work ethic with the ability to multitask and prioritize
 </li>
 <li>
 Possess core traits of honesty, integrity, and ability to maintain confidentiality
 </li>
 <li>
 Creativity in problem-solving and programming and attention to details
 </li>
 </ul>
 
 
 
 
 
 Working Conditions:
 
 
 
 
 <ul>
 <li>
 Lives in University residences whether on-campus or off-campus
 </li>
 <li>
 Responsive and available 24/7, based on their duty schedule
 </li>
 <li>
 Annual leave is taken during winter and summer breaks of the dorms and on a rotation schedule during the academic semesters
 </li>
 </ul>
 
 
 
 
 
 
 This position is open until filled.
 
 
 
 
 
 Placement is based on the candidate&rsquo;s experience and skills. Only candidates who make it to the shortlist will be contacted
 
 
 
 
 
 
 "The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."
 
 
 
 
 
 
 &ldquo;We thank all individuals who have expressed interest in working at The American University in Cairo.&rdquo;
 
 
</div>

Resident Officer, Residential Life

<div>
 
 Description
 
 
 
 The Facilities Supervisor &ndash; Maintenance will have a significant impact on customer experience. The Facilities Supervisor &ndash; Maintenance will have the ability to lead other technicians, design solutions for challenging problems, manage outside contractors, be on call for emergencies, to handle multiple projects and daily activities, and meet time lines. The Facilities Supervisor &ndash; Maintenance will develop plans on how to accomplish engineering departmental goals.
 
 
 Key job responsibilities
 
 
 The Facilities Supervisor &ndash; Maintenance will be responsible for the leadership/development and coaching of the team. Performance Management will be carried out by the Facilities Supervisor &ndash; Maintenance. This role also leads the technical team in providing both a reactive and pro-active maintenance service on all operational equipment and facilities infrastructure within the AMZL Distributions Centers. The role has a direct impact on the site, its productivity and operational success. If equipment is not available or performs badly it minimizes the capacity and throughput of the site.
 
 
 
 Responsibilities Will Include
 
 
 
 <ul>
 <li>
 To provide supervision and leadership to Maintenance Technicians
 </li>
 <li>
 To develop and deliver Preventive Maintenance programs
 </li>
 <li>
 To be experienced in installing, maintaining, and troubleshooting any of the following: relay logic, ladder diagrams, controls components, sensors &amp; scanners, motor starters, relays, limit switches, electronic sensors, servo drives, frequency inverters, linear drives, sorters, mechanical components (rolls, bearing, belts)
 </li>
 <li>
 To act as an ambassador for safety within the team and to promote safe working across the site
 </li>
 <li>
 To support technicians by motivating, providing knowledge and hands on experience
 </li>
 <li>
 To develop and maintain a good working relationship across all levels in the organization
 </li>
 <li>
 Ability to provide enriched feedback to enhance individual performance
 </li>
 <li>
 Ability to prioritize and manage resources under high pressure
 
 
 </li>
 </ul>
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Multi skilled in either electrical or mechanical disciplines with at least 2 years&rsquo; experience.
 </li>
 <li>
 Solid foundational knowledge of PLC based controls systems and mechanical componets
 </li>
 <li>
 Experience using CMMS (Computerized Maintenance Management Systems) to plan proactive maintenance and record reactive tasks.
 </li>
 <li>
 Understanding of OEE and equipment performance metrics.
 </li>
 <li>
 Knowledge of Statutory Compliance requirements.
 </li>
 <li>
 Experience in mentoring and developing junior technicians.
 </li>
 <li>
 Experience of contractor management.
 </li>
 <li>
 Proven ability to troubleshoot under high pressure.
 </li>
 <li>
 Ability to communicate (written &amp; verbal) in English.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Demonstrated ability to manage, lead, and influence others on the team
 </li>
 <li>
 Demonstrated ability to multi-task and prioritize many different projects and workload
 </li>
 <li>
 Experience of multi-contractor management
 </li>
 <li>
 Must be highly self-motivated and customer-centric
 </li>
 <li>
 Leadership experience/aptitude, ability to mentor and develop training plans for other service technicians
 </li>
 <li>
 Experience with packaging machines or conveyor systems
 </li>
 <li>
 Experience in international environment
 </li>
 <li>
 Knowledge in OEE and EAM tools
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A2862640
</div>

Facilities Supervisor - Maintenance Engineering

Intercom Enterprises

<div>
 
 
 
 Job Purpose:
 
 
 
 
 The Senior Pre-Sales Engineer &ndash; Data Center Solutions is responsible for designing and presenting technical data center solutions that meet client requirements and align with company offerings. The role bridges the gap between sales and technical delivery teams by providing solution design, proposal development, cost estimation, and technical presentations for data center infrastructure, IT systems, and ELV components.
 
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 🔹 1. Solution Design &amp; Architecture
 
 
 &bull; Analyze customer requirements and design tailored data center solutions covering:
 
 
 o Power &amp; Cooling Systems (UPS, CRAC/CRAH, PDUs)
 
 
 o ELV Systems (CCTV, Access Control, Fire Alarm)
 
 
 &bull; Prepare technical drawings, layouts, and bill of materials (BOMs).
 
 
 &bull; Ensure proposed designs meet industry standards (TIA-942, Uptime Institute, ASHRAE).
 
 
 🔹 2. Pre-Sales Technical Support
 
 
 &bull; Collaborate with the sales team to understand customer needs and develop winning technical proposals.
 
 
 &bull; Conduct site surveys and gather client requirements.
 
 
 &bull; Prepare and deliver high-quality technical presentations and solution demonstrations.
 
 
 &bull; Support RFP/RFQ response preparation, including compliance matrices and technical documentation.
 
 
 🔹 3. Costing &amp; Proposal Development
 
 
 &bull; Estimate solution costs including hardware, software, and services.
 
 
 &bull; Work with vendors and distributors to obtain technical and commercial quotations.
 
 
 &bull; Prepare detailed technical and financial proposals ensuring competitiveness and profitability.
 
 
 🔹 4. Client Engagement &amp; Consultation
 
 
 &bull; Act as the technical focal point during pre-sales discussions.
 
 
 &bull; Advise clients on best practices for data center design, capacity planning, and sustainability.
 
 
 &bull; Participate in workshops and proof-of-concept (POC) sessions.
 
 
 🔹 5. Cross-Functional Coordination
 
 
 &bull; Coordinate with project, design, and delivery teams to ensure solution feasibility.
 
 
 &bull; Work closely with procurement and vendors to validate product selection.
 
 
 &bull; Provide knowledge transfer to implementation teams post-award.
 
 
 🔹 6. Technology Awareness
 
 
 &bull; Stay updated on new technologies, vendors, and solutions in the data center domain.
 
 
 &bull; Evaluate new products and participate in internal training sessions.
 
 
 &bull; Build strong relationships with OEMs and technology partners.
 
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 Education
 
 
 
 &bull; Bachelor&rsquo;s degree in Electrical Engineering, Electronics, Telecommunications, or Computer Engineering.
 
 
 
 Experience
 
 
 
 &bull; 4&ndash;6 years of experience in Data Center design and presales activities.
 
 
 &bull; Proven experience designing and proposing data center infrastructure solutions.
 
 
 
 Technical Skills
 
 
 
 &bull; Solid understanding of:
 
 
 o Data Center infrastructure (power, cooling, racks, cabling)
 
 
 o Some ELV systems (CCTV, Access Control, Fire Alarm)
 
 
 o DCIM &amp; monitoring tools
 
 
 &bull; Proficiency with design and documentation tools (AutoCAD, Visio, MS Project).
 
 
 &bull; Familiarity with vendor ecosystems (Schneider, Vertiv, APC, Huawei, etc.).
 
 
 
 Soft Skills
 
 
 
 &bull; Strong presentation and communication skills.
 
 
 &bull; Analytical and problem-solving mindset.
 
 
 &bull; Excellent proposal writing and documentation skills.
 
 
 &bull; Ability to work collaboratively with sales, delivery, and vendor teams.
 
 
 
 
 
 
 Certifications (Preferred)
 
 
 
 &bull; ATD / CDCP / CDCS / CDCMP (Data Center Design)
 
 
 &bull; BICSI Certification
 
 
 &bull; OEM-specific certifications (e.g., Schneider, Huawei, Cisco)
 
</div>

Senior Pre-Sales Engineer – Data Center Solutions

Grifols Egypt for Plasma Derivatives (GEPD)

<div>
 
 Job objective :
 
 
 
 The Center Operations Manager (OM) has the overall accountability on the technical operations within the Donation Center (DC) that include the full donation process from registration to post-donation follow up thus; he is responsible to ensure that all daily operations run in accordance with the relevant policies and procedures through the implementation of competent quality control measures &amp; staff training program, ensure the donor safety and satisfaction, optimize the whole operations related to the DC including financial, marketing, administrative, quality, personnel, systems, supplies, equipment and other infrastructure\facility-related controls as well as achieving centers KPIs and targets in coordination with the Center Manager.
 
 
 
 Environment Internal and external interactions :
 
 
 
 Internal: Quality, Operations, centers staff, Marketing, Laboratory, Procurement, Finance, Facility management team, Warehouse staff and HR. External: Donors, Health authorities, Government agencies, Patient associations, Third party providers, medical associations, Corporates, Community-based organizations and others.
 
 
 
 Key responsibility :
 
 
 
 People Management &amp; development
 
 
 <ul>
 <li>
 Manage a team of Donor Center Technicians, Phlebotomists, Plasma processors, Training coordinator and supervise other center employees as delegated from CM or Plasma Operations &amp; Medical Director.
 </li>
 <li>
 Establish a work environment that foster operational excellence.
 </li>
 <li>
 Ensure all employees are properly, timely, and efficiently trained on the relevant technical areas.
 </li>
 <li>
 Provide regular feedback and coaching for his\her employees.
 </li>
 <li>
 Manage employees to the highest standards of ethics and integrity.
 </li>
 <li>
 Develop &amp; retain talents, through regular meetings, goal check-ins, development plans, etc. - Administer regular check-ins and year-end performance review &amp; development plans, etc.
 </li>
 <li>
 Assist in management of the recruiting process for direct reports.
 </li>
 <li>
 Support and conduct teams trainings for direct reports.
 </li>
 <li>
 Leading the periodic operational meetings.
 </li>
 <li>
 Serve as subject matter expert for operational-related policies and procedures, Plasma Donation System and Plasma Payment System.
 </li>
 <li>
 Provide periodic reports to CM &amp; Plasma Operations and Medical Director about the operations performance, identified gaps and enhancement plans.
 
 
 
 </li>
 </ul>
 
 Operations management :
 
 
 
 <ul>
 <li>
 Supervise the donation operations within the center.
 </li>
 <li>
 Monitor donor recruitment and retention, ensure efficient donor flow, and implement donor retention improvement and corrective action plans.
 </li>
 <li>
 Monitor net yields and implement improvement plans.
 </li>
 <li>
 Perform analysis of related data to promote efficient operations.
 </li>
 <li>
 Proactive operational processes enhancement and risk management.
 </li>
 <li>
 Resolve related facility issues and manage inquiries for facility information. - Provide leadership to ensure donor retention with high customer service levels.
 </li>
 <li>
 Provide strategic inputs for marketing plans and provide analytics and insights for optimization.
 </li>
 <li>
 Oversees product and biohazard waste shipments: Ensures shipments meet regulatory specifications and product release requirements from the donor center; ensures accurate labeling and documentation; and, authorizes final shipment.
 </li>
 <li>
 Perform a review of the documentation of unsuitable test results and the disposition of the associated results.
 </li>
 <li>
 Document, investigate, and perform root cause analysis for deviations and customer complaints, specifically in how they relate to the safety of the donor and the quality of the product.
 </li>
 <li>
 Performs a review of lookback information. Learn, understand and be independent working with the PDS (Plasma Donor system) as it relates to the duties and responsibilities of this position.
 </li>
 <li>
 Ensure the training plan for the center staff is in place according to the business need and implemented on time by the training coordinator. Quality &amp; Compliance:
 </li>
 <li>
 Ensure that the center is operating with high compliance level to company's policies, procedures and regulations.
 </li>
 <li>
 Deviation management and CAPA development with timely implementation.
 </li>
 <li>
 With the center manager, manage centers audit processes, help to resolve any related issues and ensure timely response and closure to audit observations.
 </li>
 <li>
 Recommend changes and improvements to SOPs.
 </li>
 <li>
 Work closely with the center quality team to enhance the operational compliance and ensure that the proper risk mitigation plans are in place. Back up for the CM:
 </li>
 <li>
 Serves as back up to the CM in absence according to pre-determined delegation and\or scope of responsibilities.
 
 
 
 </li>
 </ul>
 
 If the candidate is a physician,
 
 
 
 should act as back up for center physician, if not then this following section is not applicable:- Part of the qualification for being a certified Center Operations Manager, is the onboarding and certification on center physician role, serving as backup at any time to fulfilling the business needs:
 
 
 <ul>
 <li>
 Donor acceptance and deferral according to the relevant policies and procedures.
 </li>
 <li>
 Observe and coach the donor center technicians and phlebotomists.
 </li>
 <li>
 Donor counseling to individuals with unacceptable results,
 </li>
 <li>
 Management of Donor Adverse Event Reactions and the appropriate level of care.
 </li>
 <li>
 Timely review of accumulated data to confirm established donor suitability, donor safety, and process enhancement plans.
 </li>
 <li>
 Recommend changes and updates to the center procedures.
 </li>
 <li>
 Provide education sessions to the center medical staff as needed.
 </li>
 <li>
 Learn, understand and be independent working with the PDS (Plasma Donor system) as it relates to the duties and responsibilities of this position.
 </li>
 <li>
 Provide aggregated medical data and insights to the medical director that in turns help in improving the center performance
 
 
 
 </li>
 </ul>
 
 Academic experience :
 
 
 
 required Essential:
 
 
 <ul>
 <li>
 B.S. degree in the medical field and health-related science (Examples includes but not limited to; Medicine, pharmacy, dentistry, sciences, nursing, etc.).
 </li>
 <li>
 Minimum 5 years of relevant experience.
 </li>
 <li>
 Previous supervisory/ people management experience is essential.
 </li>
 <li>
 Experience in a GxP regulated environment and Quality standards.
 </li>
 <li>
 Post-Graduate Certification in Quality Assurance, preferrable.
 
 
 
 </li>
 </ul>
 
 Computing skills :
 
 
 
 <ul>
 <li>
 Proficiency in all Microsoft Office applications.
 
 
 
 </li>
 </ul>
 
 Personal skills :
 
 
 
 <ul>
 <li>
 Leadership.
 </li>
 <li>
 People management skills.
 </li>
 <li>
 Emotional intelligence.
 </li>
 <li>
 Assertiveness &amp; decision-making ability.
 </li>
 <li>
 Resourcefulness and proactivity.
 </li>
 <li>
 Strong communication skills.
 </li>
 <li>
 Critical thinking and problem solving.
 </li>
 <li>
 Teamwork and collaboration.
 </li>
 <li>
 Professionalism and strong work ethic.
 </li>
 <li>
 Excellent customer service.
 </li>
 <li>
 Organized and able to manage time effectively.
 </li>
 <li>
 Analytical. - Interpersonal skills.
 </li>
 <li>
 Ability to work within a highly regulated, labor intensive, fast paced medical environment.
 
 
 
 </li>
 </ul>
 
 Languages :
 
 
 
 Excellent written and spoken English and Arabic.
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Center Operations Manager - Cairo (Full Time Job)

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